Name: Aptive Environmental
Rating: 4.2

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Frank DeVincenzo Somerset, NJ

I would like Alervis to be my regular tech! Ive been a customer of yours for three years and have had very good people performing services here, BUT, I have never, never had a tech so conscientious about performing a service. This fellow is a gold mine for you. You better do right by him. I want him here every time! Frank & Erin DeVincenzo

2 years ago

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Rsk313 Miami, FL

Corey came and did the initial treatment. He listened to what my concerns were and was really interested on how he could help me. I had just stopped a contract with a competitor because they got rid of my favorite tech. We will see how this works out. So far so good.

2 years ago

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Richard Ruiz Newark, NJ

Great experience with this company. Making or reschedule an appointment is a breeze with great communication to the company and the technician that goes to your house. Technician explain the work with both written and visual (picture) documentation.

2 years ago

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Sue R Eatontown, NJ

Don did our service on July 4 because we were having issues with ants. He did everything that I asked him to do and gave me a suggestion as how to deal with Lantern Flies. I am going to try it and hope that it works. Don was courteous and very helpful. Great job.

2 years ago

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Dean Lawson Keller, TX

James was respectful and courteous, introducing himself and asking if we had any specific needs. He then listened carefully and communicated how he would address our concerns. We are very satisfied with the attention to detail and service James provided today!

2 years ago

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E R (Auntie M) Fort Worth, TX

Billy was professional, respectful and personable. He asked questions before starting and paid close attention to my answers; and followed up with a face to face summary of what was observed and the service treatment. Ten stars for him!

2 years ago

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Julie Cormack TX

The service tech Jose was very polite, prompt & efficient; the additional request to treat outside around my container plants & the problem with ants was addressed & he explained the service well upon completion. Thanks Jose! Stay safe & hydrated out there😉

2 years ago

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Nancy Browne

The service was fantastic from start to finish. Alex explained what he was doing, about how long he would take as well as educated us on when he would come. Alex was also extremely friendly and personable. Loved the service!

2 years ago

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Gaux West Milford, NJ

The manager who came by was very thorough and such a very very nice young man. Caleb and Caleb who did the first treatment were very kind and such gentlemen! Wonderful to have three nice young men who were professional, responsible and genuinely good people! I look forward to working with with Aptive!

2 years ago

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Inaba Onojeta DeSoto, TX

I loved that the technician was respectful of my home and very pleasant! He was knowledgeable of the different bugs, took his time getting the job done, and was ready to answer any questions I had. It’s the first day of service and I already feel safe from the bugs!

2 years ago

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Maria Cardenas Dallas, TX

Ali was great! He answered all of my questions and worked around the mess I have inside my home (doing renovations). He was thorough and efficient and after he was done sent me a text with a quick summary of what he’d done/noted. Definitely recommend!

2 years ago

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Vicki Hendrie Rockford, MI

Assuming that what he sprayed will effectively treat bugs and spiders. I Thought this was going to be much more thorough—sprayed yard and most of outer perimeter and around base of house and lower window and along eaves in back and around garage. Totally MISSed patio and under deck(including house and windows under deck. Also missed front eaves along porch and posts and along porch roof and house along upper windows. Not sure what was addressed in driveway other than 2 ant hills. I paid for more than basic service! He was here less than 30 min start to finish. Not sure how knowledgeable the service technician was as he really just reviewed the pricing and asked no questions of me regarding spraying boundaries or what to include (interior garage, deck,etc) No contact after service.SO much more was included/ promised yesterday from Mitchell your sales rep.

2 years ago

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Larry Torbett Stamford, TX

Dylan took the time to educate me and explain how and why he performed the service very professionally! He included photos of what he did! I would highly recommend Aptive for your house, inside and out to my friends and family!

2 years ago

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Tammy Oha Miami, FL

I was ready 2 discontinue business with Aptive over the last visit with 1 of your tech..But after my experience with Tim C, he made me want to stay as a customer! So professional and he is truly a valuable asset to your company! I will always request to have him! In the future!

2 years ago

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David Wolfe Hartsville, SC

Lauren was really cool. Hard worker, job well done. I am totally satisfied. I hope the company retains her, pays her well, good asset and she promotes the company vision. Thanks again P.S. Andres or Adres, please forgive but he was also very sharp, talented. He sold the deal and Lauren reinforced, backed his words up. Excellent

2 years ago Edited June 30, 2023

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Nathan Gonzales Louisville, KY

Aptive comes back anytime I need them to service home are used to have spiders in the yard and my old company wasn’t treating the yard. Ever since my yard was getting treated I see significantly less spiders and ants both inside and outside.

2 years ago

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brianr929

John from Aptive was prompt and courteous, and even contacted me for a conversation while i was at work through text messages. He was able to identify all of the concerns i had mentioned and addressed each of them accordingly! Thanks John for your great service!

2 years ago

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Patricia Rios Sacramento, CA

Shilo arrived early, but asked if it was ok first and I agreed. He did a very nice job, asked if there were specific areas needed and proceeded to do his job. He was very nice and explained what a was done and asked if we needed anything else before he left and gave me a copy of his work performed and was on his way.

3 years ago

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Maria Reyes Canyon Country, CA

I always love it when Aptive Pest Control comes to my home for servicing. All of their professionals are always courteous. In this instance Elizier B was exceptional! Very courteous and knowledgeable and took care of all of my concerns. Great Job! Amazing.

3 years ago

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rob brown Spring Hill, TN

Aptive has serviced my house for about 3 yrs and have controlled the pest issues I was having previously. There have been a few times after a treatment I would still see an issue, but their free reservice always fixed the problem. Their customer service is also helpful and friendly.

3 years ago

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Cathy Tomball, TX

First of all- GREAT RESULTS! I can’t say enough about the whole staff! They are always friendly, courteous and take the time to listen to my concerns. They always alert me before they get to my house, and we talk before they leave to make sure I am happy with their visit. Thank you Aptive for my bug free home and yard!

3 years ago

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BR Valencia, CA

They always check in before they arrive, take the time to listen to any new concerns that may have come up since the last time they were there, and then they actually address each new or current need right then and there! It’s like they are ready to handle anything.

3 years ago

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Tripp Plyler Atlanta, GA

Aptiva will do you right. One month they came out and we had heavy rain and it washed away the pesticide. They wound up coming out two more times to put the barrier down around the house and did not charge us extra for the service even though that second time was just days away from the scheduled service. They are worth giving a chance.

3 years ago

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Sally Haskin Indianapolis, IN

The personal attention each Representative gives. They encourage you to voice your concerns and get straight to work to resolving the issue or give you an explanation of what the situation actually is. From the phone Reprep to the Technician, this company delivers. Thank you.

3 years ago

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MW North Richland Hills, TX

Happy customer. Our tech is professional, polite and thorough. The company will consolidate appointments for when services are most needed. First time I've seen water bugs vacate the house and pile up. One scoop and done.

3 years ago

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Adela Aldaco Las Vegas, NV

The staff is amazing, for the most part I always have the same team member come out to my home and spray which makes it easier for me not hat having to explain what I’d like done. Ken is one of their staff members and is very professional , friendly and does an amazing job every time he comes to my home.

3 years ago

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erika douglas Pittsburgh, PA

We had a great experience. Our service professional, Joe, started by texting me to alert me that he was on his way, and the service itself was extremely thorough. He followed up via text with photos and relevant info related to our service. I would highly recommend Aptive, and especially Joe!

3 years ago

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Renee Santa Clarita, CA

I like that they personally get ahold of me each time they come to service my house and ask me what I need. I like that I can call/text the technician with any questions and they answer right away. There’s no automated phone line I have to go through to finally speak to a human. It’s very personal. The best customer service!

3 years ago

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Robert D Ocala, FL

In the past year, Aptive Environmental has been servicing our property and has beed doing an excellent job. Each technician has been polite, courteous and informative as to work being performed. We have been satisfied with the service and highly recommend them.

3 years ago

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tyedyeshelley Bixby, OK

Very friendly staff and totally explained everything! Answered all my questions and took care of all the pest problems! Gave me advice on uncluttering to keep mice out and other things I could do to help myself! Very professional! I am pleased! Thank you

3 years ago

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Jan Hernandez Rancho Cucamonga, CA

Aptive is very responsive to my asks, when brought to their attention regarding specific issues, resolution is fast, effective and appropriate. I have complete confidence my needs will be addressed and resolution will on spot.

3 years ago

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Kim Sugar Land, TX

The people who come out to do the work are always friendly and professional. Once, I had to reschedule an appt for an upcoming service date and sent an email to customer service like the instructions said to do if needing to cancel or reschedule (I had called by phone but could not reach someone due to wait times) but then when the old service date came where I was not available, they still came out to do the appt. I had wanted to be there. Not sure what the miscommunication was. Other than that, I have no issues with them.

3 years ago

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Amy Chandarlis Fort Worth, TX

Aptive has always been friendly, efficient and communicative. I have never had an issue with them! In between treatments I had an influx of fire ants. I called the office and they had someone out to treat the ants the next day!

3 years ago

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Rr R Chesterfield, NJ

New customer so I do not yet know how effective the service will be but the rep who came out for initial treatment was on time, very friendly, and seemed knowledgeable about what he was doing. Tech communicated well about when he was coming and what he was going to do. So far so good.

3 years ago

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J C West Covina, CA

Aprive is very professional. Customer service is excellent, service itself is excellent, tech people are excellent. The account manager keeps you up to date on when your service is coming up and answers any questions you might have. Her response time is immediate. I highly recommend Aptive for all your pest control needs!

3 years ago

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Natalie Fox Pittsburgh, PA

They were doing work in my neighborhood and showed up at my door. Luckily I had been having bug issues for a while and it was right time and place. They did a treatment that day and even took out a wasp nest for me! I see a lot of dead bugs on my front porch but a little cleaning and hopefully none come back! I’m excited to see the progress for future treatments!

3 years ago

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Deloris Johnson Bixby, OK

I love love love Elizabeth. She is very thorough and very professional. I am requesting to have Elizabeth for all my future services please please. Also I have asked several times time'to have my appointments set from 8a-10a but so far I have been ignored. I need this issue resolved please!

3 years ago

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Monica Anders San Antonio, TX

Provider lets me know in advance he is coming and afterwards leaves me a message detailing what areas he covered and what he found. That lets me know where I have any continuing issues. Additionally, he sprays areas that I would not think of such as house gutters. Great customer service!

3 years ago

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Beth Indianapolis, IN

The tech let me know when he was on the way, arrived promptly, and asked about any areas of concern before completing the treatment. He did a thorough job, cleaning out the eaves all around the house, sprayed the entire yard as well as adding granular to treat the pesky ants. They do a great job and I have been a long term customer.

3 years ago

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Fred B Atlanta, GA

I was having bug issues inside my house so prior to the scheduled appointment I requested the technician come into my house on the day scheduled. I also asked for the technician to give me a heads up call as to when he would be at my house. He gave me the heads up text about 40 minutes before his arrival and was very polite and efficient.

3 years ago

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Keith Rydahl Waukegan, IL

The sales person Xavier was awesome. He’s polite, knowledgeable and pleasant. Star employee. Jessica the technician was super friendly, thorough, knowledgeable and sweet. Our first experience with adaptive was 5 star all around!

3 years ago

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Andrew Law Columbia, TN

I like how before the home is treated, that the operator/treater asked about specific areas needing treated and complying to help and initiating. Very professional, helpful and friendly. And appreciate the follow up that is always done.

3 years ago

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Shannon Lyles Concord, NC

Alex and all the techs that come to the house are extremely professional and polite. I appreciate the ETA text as I work from home and often on calls so the ability to communicate without having the work interruption is great

3 years ago

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MJ MJ Aurora, CO

I love using Aptive, I have used other services and would still see activity of bugs. With Aptive I never have any problems with treatment quarterly instead of monthly and if you do have any problems in between time they will gladly come back to treat as part of the package. You can't go wrong with Aptive

3 years ago

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Cheryl Dawson O'Fallon, IL

Took down all spider webs and wasps nests around house sprayed eves and cracks for bugs checked behind outside fire place for rodents sprayed garage I was not home at time and Marvin did a perfect job. Sprayed bottom of deck for spiders. Very good knowledgeable technician.

3 years ago

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Margarita Dalley North Las Vegas, NV

Technicians are friendly and respectful. Company ALWAYS wants to schedule s month ahead of schedule. I always have to try to reschedule at the proper intervals set per contract. I don't have issues between time so there is no need for closer intervals. I feel it's a scheme to get $119 one more time in a year. I budget for this and it's annoying to say the least

3 years ago

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Lisa S Shavertown, PA

It's always friendly from the day it was sold to me till the days of service. They remind you if the things that are included in your plan so you don't forget and be able to take advantage of it when needed. It seems like the creepy crawling bugs, which I hate are lessening as the services are rendered. This is our third one and it's Kool.

3 years ago

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Anthony Kalsch Round Lake, IL

James arrived at a reasonable time and was incredibly friendly. Just in our short conversation I could tell he knew what he was talking about. He was also the first person to actually do anything about the move issue I have had at my home, leaving me readily equipped with supplies and knowledge. Thank you James!

3 years ago

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Addie Asta Louisville, KY

Everyone we have talked to has been amazing! The guy they sent out was super nice and very knowledgeable about what he was talking about and was able to answer all my questions. He was also very detailed and didn’t miss a spot while spraying around our house.

3 years ago

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Janet Mack New Braunfels, TX

The young man asked if I had any problems. I told him I had seen scorpions and he sprayed the yard, all doors and windows inside and out and sprayed in the house. He said if I see any, please call and they will come back at no charge.

3 years ago