Name: Aptive Environmental
Rating: 4.8

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Jason Strutzel

Rep was polite, knowledgeable, and thorough. Would definitely use again and again.

2 months ago

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David Peppard

I appreciate the service they provide and the professionalism of the service team.

2 months ago

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Crissy Terry

We had a problem with scorpions and since we started using Aptive we have not had any scorpions.

2 months ago

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Shawn Barnett

Paul did a great job keeping us in the loop as to where and what he sprayed. Thanks!

2 months ago

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Rosemary Mason

Dylan did a great job. Always professional. Listens to our needs and completes the task.

2 months ago

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David Starnes (Cedar Park Local)

I've been using Aptive for several years and have never had any issues. Great service.

2 months ago

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Emily Chow

The service technician was thorough and informative about the pest prevention treatment.

2 months ago

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Shannon Kovar

The service technician communicated well before and after service. Service itself was excellent.

2 months ago

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Miss Ellie

Appreciate the notice that tech was on the way to my home and the subsequent follow up.

2 months ago

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Jesse Lewis

My service tech Andre was friendly, professional, and knowledgeable. He did a great job.

2 months ago

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Sarita Burks

Very knowledgeable and wonderful customer service. Very timely and detailed in what he doing

2 months ago

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David Spinelli

The show when they say they will and do their job. Always ask if we need anything else done. Very easy to work with.

3 months ago

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Kelly Roloff

I really appreciate Omar reaching out to me. He took care of my concerns and extra for spider and snail season

3 months ago

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Yvonne Molina

Thank you so much for taking care of all of the pest that I do not like. I can not thank you enough.

3 months ago

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Jamie S.

Always great, speedy service! Been a customer since buying our house in February and we've never seen a bug inside.

3 months ago Edited January 30, 2025

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Eric Blume

The service professionals are great to work with. They deliver the service requested in an efficient and timely manner.

3 months ago

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Isabel Huerta Gazapo

I received very good service. The technician kept in touch with me and was flexible to adjust to my needs and schedule.

3 months ago

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Antonio “Tonni” Hinojosa

Travis is always amazing!! He takes such good care of me and my property. You can tell he takes great pride in his job!! Keep up the amazing work!!

4 months ago

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Alba Cook

Justin and all the technicians that come and treat our home are friendly and informative. I appreciate that they reach out before and follow up.

4 months ago

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stacy perry

Dylan did a great job taking care of our needs today. We've had Aptive for a few years now and they are consistently reliable.

4 months ago

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Amy Carr

Joseph was communicative ahead of his arrival and patiently answered my questions about how to repel silverfish (and other critters) indoors.

4 months ago

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Annie Daniel

Technician was very friendly and thoroughly explained the services being performed. He answered all of my questions and addressed my concerns.

4 months ago

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Steve Shumate

Andre did a great job of communicating. He let me know he was on his way and let me know what work he did when he finished.

4 months ago

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Anna G

Rodrigo was great! Thanks for the communication something the company lacks. Thanks for texting me and updating on arrival. Much appreciated!

4 months ago

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Debbra Pruitt-Leavens

No one was home when the technician came for the treatment. My daughter was trying to speak to the technician through the door cam, and she stated that he was kinda rude to her.

4 months ago Edited January 2, 2025

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Bonnie Shepperd

Courtesy of notifying me via text & calling. I like the pics shared about where he treated my property. Very courteous guy!

4 months ago

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Ray Stump

Dan was excellent: he called ahead to confirm his estimated arrival time, actually spoke with us asking for specific areas of concern, and courteous.

4 months ago

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Joe Roche

I am extremely disappointed with my experience with this pest control company. Not only did they provide terrible service, but they also failed to complete the work they promised. After paying for what was supposed to be a thorough treatment, I’m still finding bugs and spiders all over my home. It feels like they did the bare minimum, and when I called to report the issue, they were unhelpful and dismissive. I would not recommend this company to anyone looking for a reliable pest control service. Save your time and money and go elsewhere!

5 months ago

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Charlene Anderson

Anytime I’ve called with an issue I’ve had great response time and they always ask questions to have enough info to provide the technician.

5 months ago Edited December 23, 2024

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Thomas Owens

Brant was my Captive Specialist who came out to my house. I was not home but gave him Specific instructions which he followed.

5 months ago

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Ray Ray

Joseph of aptive was great today. I like the way he communicated with me on the service . He was friendly and very professional.

5 months ago Edited January 29, 2025

Reply from Aptive Environmental

Thank you for sharing! We're glad to hear you've had a positive experience with Aptive so far. If you ever need anything, feel free to reach out!

Oct. 25th, 2024

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Lizzy Santiago

Joseph was awesome. He went above and beyond and even included pics. He was professional, on time and communicated well.

5 months ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're glad to hear that Joseph went above and beyond, providing excellent service with clear communication and professionalism. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Kris Gandee

I appreciate the report you send with the exact formulas you used on my yard. This company really does great customer service!

5 months ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear you appreciate the detailed report and the focus on customer service. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Alyssa Fnk

They always do a great job. The technicians are always friendly. I don't see many bugs in the house or in the yard . Great service.

5 months ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the technicians have been friendly and effective. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Gary

Arrived on time and did the entire inside, including the plants we moved inside for the winter. Also swept the cobwebs, etc outside.

5 months ago Edited December 12, 2024

Reply from Aptive Environmental

Thank you for your feedback! We understand that service quality can vary, and we’ll work to ensure consistency across visits. If you have any specific concerns or need assistance, feel free to reach out!

Oct. 17th, 2024

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Stephen Hanson

Been a customer of Aptive for a couple of years now and always been pleased with their service, communication, and cost. Would recommend!

5 months ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that you’ve been consistently pleased with our service, communication, and pricing. Your recommendation means a lot to us! If you ever need anything, feel free to reach out.

Oct. 17th, 2024

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Natalie Dick

Great employees for the most part! I trust my home is in good hands, and if bugs reappear they will come out no extra charge.

5 months ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to know you feel confident in our team and trust the care we provide for your home. If you ever need follow-up service, we’re always here to help.

Oct. 4th, 2024

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Dana Cook

I love the service . They take their time and explain every bit of the process and are great with my barking nosy husky .

5 months ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're glad to hear the team takes their time and thoroughly explains the process. If you need anything else, don’t hesitate to reach out!

Oct. 4th, 2024

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April Brown

I love the friendliness and knowledge of the technicians. They always call ahead to let me know when they will arrive, and they often have good pest control advice to share.

6 months ago

Reply from Aptive Environmental

I'm glad to hear our technician was friendly and helpful! If you ever need anything else, feel free to reach out!

Oct. 2nd, 2024

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Kathryn A

The services we received today were excellent! I would never use or find any other services that would be as through as Aptive! Thank you for your service and support!

6 months ago Edited January 2, 2025

Reply from Aptive Environmental

Thanks for the great feedback! We're thrilled to hear that Dan made such a positive impression and was able to address all your concerns. If you need anything else, just let us know. We appreciate your support!

Sep. 27th, 2024

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sabrina howard

If I could give no stars I would. Oh my God. Beware of Aptive! Their service will do nothing but turn your household upside down. One of their guys came out and sprayed my house. He said that I would start seeing fleas come out, but they would be dying. Well, they didn’t come out and die. Whatever he sprayed made them come out of their hiding places and multiply 1000 fold! They completely over ran the house. I couldn’t go anywhere in my house without getting bitten. I lost about a month of sleep, about $2000 replacing belongings that I lost, sleeping in hotels, buying a steamer and a vacuum and buying pesticides. In the end, I ended up having to bomb house twice to get the problem under control.. It’s the only thing that worked. Stay away from this company, unless you want fleas to take over your house . Their service is a complete joke.

6 months ago

Reply from Aptive Environmental

We're really sorry to hear about your experience with fleas. We understand how frustrating that must have been, and we appreciate you sharing your concerns. Our goal is to provide effective solutions, and it sounds like we missed the mark this time.

Please reach out to us directly at customersupport@goaptive.com. We’d like to discuss your situation further and see how we can make things right.

Sep. 23rd, 2024

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Kristina Maria Shear

This is absolutely SCAM!!!! company. I hope you will read my review before you sign the contact with them. First of all when you sing the contact you they don't tell you they change not for visit, but every month. They ready to come in the winter and spray the snow around the house what doesn't make sense. But if you cancel those visits they still charge you. Second: the spray they use is absolutely don't kill any insects. I should buy other one for ants (which help in 3 days) and they promised their spray will take affect in 3 weeks! Next thing: they will come to spray right before the rain or even during the rain which also doesn't make sense and all spray just flushed away with water. And when you tried from this useless service and trying to stop it they will tell you that you can't do it and must pay cancelation fee 200$

8 months ago

Reply from Aptive Environmental

We’re sorry to hear about your experience and understand your frustration. We aim to be transparent with our services, and it’s concerning that you felt misled about the contract details and scheduling. Your feedback about our treatment effectiveness and timing is important, and we appreciate you bringing it to our attention.

We want to make this right. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and see how we can help.

Sep. 23rd, 2024

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linda hay

Aptive tech came on my property and sprayed my herb and pollinator garden with Bifen destroying it. I did not request this service. I reached out to Aptive, they said they would replace the garden. They provided me with a contact to send estimates. Suddenly, the contact they provided disappeared. (the email and phone number no longer work) I reached out again to the headquarters in Utah. I was given a different email and contact information from a new person who was "devoted to helping me". I sent him the estimates. He disappeared as well. I took them to small claims and Aptive did not show up. Now I have to file a default judgment and hope to get reimbursed to fix my herb and pollinator garden.

8 months ago

Reply from Aptive Environmental

Thank you for sharing your experience with us. We’re sorry to hear about the issues with your garden and the difficulties you faced in resolving them. This is not the experience we want for our customers.

Please reach out to us at customersupport@goaptive.com. We’d like to help you find a solution. Thank you for your patience, and we appreciate your feedback.

Sep. 23rd, 2024

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Ryan Myers

I hope you find this before EVER signing up for a service contract with Aptive. The fine print on their service contract is there to rip-off people just like a Time Share agreement. Their sales pitch and service plan have small important details to scam you out of your money. Initial payment was $50 for May. June was $158. July was $158. I have paid $365 for 15 minutes of service at my home and approx. $20 for the pest control spray product. Now, it's $200 for a Service Cancellation fee. Which they lie and tell you, that you are paying for the discount the salesman gave you to sign up. THERE'S A REASON FOR THIS.... the company knows eventually customers will find out the service they provide is pointless, unless you can't physically spray bug spray on your own property. If you don't read their fine print on the service contract, which they hope you DON'T read it carefully, you will be locked in for at least $600 in total payments. I was lead to believe that their monthly service was $50/mo. It is NOT. I was lead to believe there would be (1) charge of $150 for continuing service past 3 months. Wrong!! $158/mo. is RIDICULOUS (for a 5 minute visit from one of their employees). Please realize their services are NOT worth $158/mo. At my home, 5 minutes of applying a quarter-gallon of pest control spray, is NOT even worth $50 per visit. Also take note, if you experience rain within a few hours after they spray your property, it defeats the entire purpose of them being there, and is a waste of your money.

8 months ago

Reply from Aptive Environmental

Thank you for sharing your thoughts with us. We’re sorry to hear about your frustrations with the service and billing. We aim to be clear and transparent, and it sounds like we fell short in your case.

We appreciate your feedback and want to understand your concerns better. Please reach out to us at customersupport@goaptive.com so we can work together to address this. Your satisfaction is important to us, and we’d like to help.

Sep. 23rd, 2024

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Jason McDonald

Good service at a fair price...great communication.

1 month ago

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Natalia Odintsova

Great service, done in time, very thorough

1 month ago

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Jacob A

He pulled out all the stops to handle my situation.

1 month ago

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Angela Rhyne

Good communication and good pest control

1 month ago

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Sarah Higgs

Good communication from staff and quality service

1 month ago

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Melissa Jones

Photos and asking me upfront what I need.

1 month ago