Name: Aptive Environmental
Rating: 4.2

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Wilson Gan Scarsdale, NY

I have been using Aptive for a year now and am pretty happy with the service so far. For pest control, when there isn't really obvious problem that needed attention, sometimes you wonder whether the quarterly service is really needed. In my case, I happened to have a yellow jacket nest in the siding in the back of my house. Aptive does a very job taking care of it, even though it took more than 1 attempts. In the first attempt, they put some powder on it using a long pole. It didn't really work. In the second time, the technician Steve climbed up the ladder (without a bee suit!) and took care it carefully and did a very good job. I am pretty sure this time it will work. And if still needs work, I am confident Aptive will take care of the problem until it's fully resolved.

6 years ago

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Ramona Broadnax Vacaville, CA

After 20 years of pest control, I made a mistake when I discontinued my service with Aptive. I thought I could spray myself. After seeing insects in my kitchen, I bought traps and bags of insecticids. Yet after about 3 months and an increase in spiders, etc., I realized I needed my Aptive service back. The tech who came out was informative and thorough. I feel so comfortable knowing I can take th ed poisonous traps out of my kitchen.

6 years ago

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Lynn St Louis, MO

Overall, I have been satisfied with my Quarterly Service from Aptive Environmental. I especially appreciate the attention and care that DeAnte Richard (the usual technician) takes to ensure that I have all the treatments that I need to control the spiders, mice, crickets, centipedes and other pesky critters in and around my house. He is very thorough, professional and courteous.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Happy to be of service, Lynn!

Dec. 6th, 2019

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Cheryl Schindler Houston, TX

May increase Aptive score to 5 stars, but I have been with them less than a month. We had a contract with them a couple years ago, and I stopped because I didn't think I needed the quarterly service. Well, the roaches gradually started appearing, and I was having my former exterminator come again and again, and the spray was leaving that awful smell. So I decided to try going back to Aptive. In spite of the fact that we have a huge tropical storm start that night, the roaches decreased. Then after a few days they increased some, probably because the storm washed away some of the outside treatment. They came right out and repeated the outdoor treatment at no cost. I love that most of the time they only need to treat outdoors, not indoors. I love that on my first treatment, they agreed to treat indoors at no extra cost and it left no smell at all. So far I'm very pleased and happy with Aptive. The service people are all positive and agreeable. Excellent!

6 years ago

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Michael

Having Aptive for about 1 year and as half , it's been everything I thought it would be the Tech Jerome on 09-2019 was very professional and friendly. I believe he went above and beyond do to his service he assured me that I was very satisfied with his performance. I have never had any problems with calling them back for a re service . Thank you Jerome.

6 years ago

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John Foulk Carlsbad, CA

Yesterday we had an Aptive technician come to our home in the late afternoon. His name was Michael V. He was simply amazing and so very helpful. Not only was he an excellent technician, he was a very fine young man. I would recommend this person to family and friends. It’s this kind of service that keeps us “happy customers “ of Aptive. Thank you Michael!!! John F (Carlsbad, CA)

6 years ago

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mark faller St Louis, MO

James our Technician did a great job when he serviced my house on September 11. We are near Creve Coeur lake and have spiders real bad. He cleaned out the spider webs on the gutters and overhangs. Sprayed around the perimeter of the house. Checked out the yard with special attention to the mulch bed around the foundation. He definitely deserves the bonus...………..

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Mark!

Sep. 18th, 2019

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Dennis DiLucente San Diego, CA

My wife and I recently started Aptive Environmental services. Our Initial service was provided by Edoardo, the 1st Quarterly follow up was completed by Knievel and we also had some Customer Service support provided by Ashley. All three were affable, polite, professional and quite thorough. They epitomized the Corporate Culture that Aptive wishes that all employees would aspire to while servicing accounts. Best wishes to all three for continued success.

6 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Dennis!

Sep. 18th, 2019

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Chris Bethmann O'Fallon, MO

I was ready to cancel my service with your company, after having Michael here today, I couldn’t be happier. He did a great job, was knowledgeable about what he saw on our property, then he spent extra time explaining our spider problem. I don’t want anyone else on our property, I trust him to even be in our house alone! Be careful or I can and will hire him away from you.

6 years ago

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Ernest K. Chula Vista, CA

Once again Aptive stepped up to the plate. I had a tech come out who did not meet standards. When I called Aptive they sent Technician Eduardo. He is hands down the best Aptive Tech in the Southern San Diego area. He again went above and beyond to ensure we got a complete service. This tech and his professionalism is why I stay with Aptive. - Ernie K.

6 years ago

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Barb M Elk River, MN

Erich W from Aptive was fantastic today . This was my initial service visit and Erich listened to my concerns of mice entering my home. He not only added bate boxes around the exterior of our home, he added baited traps in the attic area of garage. In addition located and filled openings where mice can get in . Erich provided a good experience with a unpleasant pest issue.

6 years ago

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Patty W White Plains, NY

My initial contact with the company was pleasant, very informative and helpful. When the technian Joachim came to spray the house he was professional, took the time to explain what he was going to do & gave instructions on the product & safety instructions for our dog & children. I would highly recommend this company. the product did not leave our house smelling toxic, the policy to return for no additional charge if needed was another incentive.

6 years ago

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Angela B. Houston, TX

With Aptive’s guarantee, I have unlimited service. If I see bugs - even between scheduled service - I call, and Aptive comes. Tech Julio C is a great example of Aptive’s commitment to customer satisfaction. I let him know I just had my windows cleaned, and he took extra care to give complete service without streaks. I couldn’t be more pleased with his work ethic. Thank you. Julio, and thank you, Aptive Environmental.

6 years ago

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Takashi Ushijima Rockville, MD

Updating on the issue below -> Aptive has updated my address and arranged another appointment for the same quarterly service in this quarter without additional charges. ************************** Not worth. The sales rep's explanation and their actual service are very different. They limit the technician to spend the time of treatment only within 15 minutes (according to the technician we had in June). How can they provide a good service when they limit the duration of treating time to such a short time? It is obvious that they are not trying to provide the best service but trying to steal your money from you pocket by not providing what's worth. Another issue is that it seems that technicians are not specialists or anything but they seemed to be like a part-time job high school kids. When I asked a couple of specific questions, they could not answer well. They were like we do what we were told to do which sounded to me very generic that everyone can think of. Additionally, they does not allow me to update my address by online, but this could be done over the phone (that is what I was told when I chatted with the customer service). So I requested to update, but eventually they DID NOT. They came suddenly to the old address without notifying e-mail of scheduled service and charged to my credit card. I did not even sign off for the service completion (because I was not in the old address), so I claimed that why did you close this quarterly treatment without receiving my sign off. But how they said was like "The quarterly service does not require sign off. They may come to the house when a tenant is not present and provide the service". Well, that means that technician could come to my home when no one was present and insist on that he completed the service without providing the service. I think a brilliant business idea when we think about taking money by not doing the service, but as a customer point of view, Aptive DOES NOT WORTH to have. They are very untrustworthy.

6 years ago

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Lawrence Schoelen Falls Church, VA

Received a reminder text and call to confirm the initial service appointment. I liked that Carlos P, called me to let me know that he arrived early and would wait until I arrived before starting so that I could get a chance to meet him and he could walk me through the various services and treatments that he would be performing. Since this was my first experience with Aptive, I have to say that I was very impressed with Carlos' patience and precision. He also left me a card and magnet with contact info in case I needed to call him if I had a question or concern later. Overall a very positive experience.

6 years ago

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Jay c St Louis, MO

I got my first treatment last week and I actually saw spiders and bugs running for their lives. The gentleman who came out was very nice and explained everything to me and worked very hard, it was a hot day! I don't remember his name... Found it: Justin O****** I hope to continue to enjoy their service and look forward to working with them! Jay C

6 years ago

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Jose S. Santa Clarita, CA

Jonathan was the technician who did our initial service. He represented the company really well, his professionalism and his work demonstrated it well. I’m glad that my son in-law had mentioned to me about this company and how pleased they were with them. And I’m glad that we did too. I’m sure we won’t hesitate recommending this company to our friends and neighbors.

6 years ago

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AH Peoria, AZ

Great company and easy to work with. I scheduled the appointment over the phone which took less than 2 min. They accommodate me with the only day I was available, which I appreciated. Ronin was the Professional that came to service my house. He was very professional and patient to our needs. I mentioned we have scorpions in the garage, he placed multiple traps in the right places. He serviced the house inside and outside, even though I initially requested only inside the house. 2 thumbs up to Ronin and Aptive.

6 years ago

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Emily Wingman Belleville, IL

My neighbor has been suggesting that I sign up for Aptive services because of the great results they have been getting for their treatments. I happen to be at their house a week ago while a tech was doing a routine visit. Darrion was the tech there that day and he was so knowledgeable and took so much care in his work. He made a believer out of me. I am so impressed with his work I hope Darrion can me my tech when I sign up, or at least a tech of his caliber. Cant wait to sign up.

6 years ago

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Samantha Hines Edwardsville, IL

I live on Country Club and observed one of your workers working around a neighbor's home. I was able to talk to the young man who stated his name was Darrion and he gave me very good, and useful information about the company, what they do, and how it helps. I would just like to say it was pleasant speaking with him and I will be reaching out to book services very soon.

6 years ago

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Darrell Davis, Jr. Deer Park, TX

The technician that provided my service today, (Mr. Brandon G), has been to my home and serviced my account for the last several applications. What a great guy. He is very knowledgeable and efficient. You can tell he takes great pride in his work and his company and goes over and beyond what anyone would expect. I really appreciate his hard work and truly enjoy being a customer of Aptive Environmental. Kudos to all. Great job.

6 years ago

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Jiyun Wang Sugar Land, TX

Mr. O had done an outstanding job! Two Thumbs up! He is very professional, friendly, and optimistic during this pandemic while he comes to my property. Please assign him for us for the future service associate as well! Well, I also like to Thank You all for your service, especially during this particular moment. Please stay safe and healthy as well, and God bless you!

6 years ago Edited September 14, 2021

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Victoria Willis Brewster, NY

I am VERY happy with staff in the field. Never a problem. Have had quite a few problems with the office. Sevral times they did not give correct info to the people that are sent to the house. In this situation, I specified that the problem that I needed service for wasps in the attic. They sent the person out without a suit to protect him, so he couldn't perform the service. Then I was told that I had to wait until Monday for someone to come back. That is unacceptable. I made that appointment earlier this week. Finally I got the guy in the office to send someone out today. The service was completed today. Thank you!

6 years ago

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Christopher Robinson Auburn, WA

Absolutely fantastic. I unfortunately cannot remember the name of the young lady who came to our door for our re-service. She was extremely through and walked us through everything she did including taking down a large paper wasp nest! So very appreciative of her diligence. Her customer service restored my faith in the company. I will be contacting Aptive to find her name so I can update this review with proper Kudos.

6 years ago

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VJ Kent, WA

This was our second part of the first treatment... had already noticed a lot less spiders around my outside lites... but had Taylor spray again for bugs and put out more slug bait... she also showed me the rat bait trap and that it had been being used!!!! Yay! A dead rat is a good rat! Don’t see them but know they’re around... she also put out another trap in a different side of my yard because of neighbors.... so far sooo good! Thanx Taylor, she’s very informative also.

6 years ago

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Sid Seale Fredericksburg, VA

Our technician was Eric O and he presented himself in a very professional manner. He called us to let us know he was on his way and when he got to our residence he informed us of the service he was going to provide. Eric finished in a timely matter and let us know when he would be leaving and that we would receive our notice of service and invoice by email, which came promptly. Great Service

6 years ago

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Jaybird Elk Grove, CA

Marcus and Billie went above and beyond for me. When I asked them to treat entire area of grass and rock beds they didn’t hesitate and did it, no questions asked. I told Marcus I caught a couple rats in the rat traps Aptive provided me and I told him I took care of it. He insisted that he could go up in the attic to make sure the trap was good if I was okay with it. Both Marcus and Billie were positive and I could clearly see they love there job.

6 years ago Edited September 14, 2021

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Gina Ballard St Louis, MO

We are sooo over the top pleased with this technician and asked him to please come back. He took the added time to answer all of my questions and concerns and went above and beyond to explain. He couldn't have been more professional, helpful, KIND, empathetic, and personable. We do hope that we get to have him back!! We have had some techs in the past that were causing us to lose trust in Aptive. Actually, we had agreed if this didn't go well, we would switch and he saved our account for sure!!! He definitely earned our lost trust back!

6 years ago

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Eric Edwardsville, IL

Matthew E. was very professional and explained the overall pest control procedure. He clarified the type of product being applied along with safety concerns I had with the ingredients. Matthew E. treated my property with respect by wearing boot covers and not spraying in rooms that were occupied. He was very thorough during the application process and made clear the type of insects they were targeting for this visit. Matthew E. entertained my questions at each phase of the process and never became annoyed or attempt to ignore them. He is a highly skilled technician.

6 years ago

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Pam O'Fallon, MO

Ashton came to the front door. He presented himself well. He smiled and was dressed neatly. He told me who he was and he communicated clearly and politely. We talked for a little while and he seemed knowledgeable and professional. I showed him a couple of areas around the foundation that needed attention. Ross worked efficiently , I was confident in his ability.

6 years ago

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Trina Taylor Friendswood, TX

My experience wa very good. The technican was very professional. Mr. S asked if I was having any issues and where. He quickly went to work and took care of my service with great care and insight. Once he was done he explained the procedure if I have any problems. I appreciate his attention to detail and look forward to ihe next visit. Thank you.

6 years ago

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Jeannelle H. White Plains, NY

These guys are friendly, professional, and knowledgeable. I've spoken to at least 4 different employees so far and all 4 showed the same levelnof work ethic. The products are great too. After my first use, i saw a 99 reduction of pests. That 1% may have come in from outside - there's no way to tell. This result was without them treating the inside of my house which is part of the package.

6 years ago

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cathy hall Fredericksburg, VA

Jeff came, probably knowing I was not happy w/the previous service and made it right. I will wait and see how quickly, if at all the results are/were, considering the previous service. I've never had to do anything like this before, so I was apprehensive. He did a great job and answered any questions I had. He deserves a 5 rating! Thanks! Cathy Hall

6 years ago

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Mahyara D. Las Vegas, NV

Ive been an Aptive customer for about 3 yrs. Their techs have always gone above and beyond for me. They're always knowledgeable and their customer service over phone is always pleasant. Recently Thomas did a great job at my new property! He made sure to take care of my home inside and out to make it ready for our family to move in and I am very grateful. Thank you Thomas!

6 years ago

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Al Geismar Ballwin, MO

Dan the Bug Man's cold Segway call at our curb as I was watering sod started what has proven to be a satisfying working relationship. Following his seasoned sales prowess with a customer centric style, he turned over operational reins to Javon to enthusiastically execute the plan. He, the GM and I chatted about the scope of our property and decided Super "J" would treat the home and environs first, following up Monday treating the more expansive grounds, which he did. Javon should attain a 5-star rating after displaying his audition performance was not a fluke. I think he's made of the right stuff!

6 years ago

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Elizabeth Sacramento, CA

On our first visit, the Aptive Tech took us thru a thorough inspection of our house and provided recommendations for repairing critter access points. He found many we hadn't seen. Besides doing a total spray outside for bugs, he placed several traps in strategic places. We caught a huge rat within 3 days. On our next visit, he checked the other traps, including several in the attic, and found no further victims. We haven't seen or heard any rats since. We are VERY pleased with their service.

6 years ago

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Mariko Kasai Port Washington, NY

Mr. B is super!! I so hated the bugs appearing in the furnace room in the basement, and I had set several bug glue papers in that room to catch them. Mr. B sincerely listened to my paranoia about bug-surrounding-furnace, and he kindly surveyed my glue papers, and he immediately figured out what those bugs are, and assured me with saying that all the bugs are typical bugs and his treatments would work for the bugs. And yes, it's almost 3 weeks passed, I don't see them!!!! Yay!!!

6 years ago

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Douglas Johnson Tampa, FL

Treatment was done on 08/03/2019 and by 8/06/2019 my ant infestation was gone, Aptive Environmental's pest control products worked! Dean H's thoroughness in his application has left no entry point for those pesky ants to gain access to my residence, plus he removed numerous cobwebs and mud dobber nests. A very good start to a new service, thank you!

6 years ago

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Carla B Tacoma, WA

Tom (?) was just out to my house on Thursday and went above and beyond by checking and cleaning a trap in my crawl space. I had asked about that service when I was approached about switching from the company I was using, and was assured that crawl space traps would be checked. So I switched to Aptive, as I didn’t think my service did bug control, too. But the crawl space hadn’t been checked. Tom was not prepared for this (I had called earlier to ask to have this done, but that note was not flagged in my account), nevertheless, he went down, cleaned the trap and reset it! Thank you very much, Tom! From: Carla B

6 years ago

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Alan Tampa, FL

Devon B did an outstanding job. Introduce himself, explained what he was spraying and type of insect he is spraying for. He listened to any issues I had, spiders, and said he would spray areas he feels where the spiders should be. Offered his services if any issues come up between now and my next treatment. Let me know he was finished and would be leaving. Thank him for me.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for the review, Alan!

Jan. 22nd, 2020

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T Curran Vacaville, CA

Marcus worked quickly, knowledgably and efficiently. He explained where the ants were gaining access and how he was addressing this. He ran a little late getting to my home, but Thomas called and gave me updates, which was a big help to me, so I could utilize my time better. I am feeling more comfortable in my home, thanks to good service from Aptive Environmental.

6 years ago

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Dave Sacramento, CA

I met two Active employees and both were very good. Brady h was the sales rep that I had initial contact with. He was very professional, very knowledgeable and had a nice personality overall. He was thorough in explaining Active and your services and provided good follow up as requested. The technician that came today, Joe Flores, was also very friendly, courteous, professional, cooperative, and knowledgeable.

6 years ago

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Mrs. Davis Houston, TX

Corey is one of the most professional Pest control service technicians we have encountered! He is very knowledgeable about all the service your company provides and was able answer all our questions. He made sure we were very informed about future services and most of all you could tell he really cared about our pest problems! To watch him work made me and my husband know we were in Good Hands (and it not Allstate Hands ) it’s Aptive! We are so excited and we have not had one bit yet! Look forward to doing business with your company!

6 years ago

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Heather C Germantown, MD

Dean, a manager with the Laurel MD office, stopped by my house to let me know they'd be treating my next door neighbor's property and signed me up for the service as well. The deal he gave me was great; he was super professional, knowledgeable, and honest. I just had my first treatment by Ron Smith, and he exhibited the same level of professionalism. They both answered my questions quickly and efficiently (and their answers were consistent!), and they both let me know what I can expect for next steps.

6 years ago

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Jane McD Kent, WA

Was contacted by aptive and offered $50.00 amazon gift card for booking service. I booked a service and scheduled for following Monday. They did not show up. Called and sales person, Jake, did not schedule like he said and did not provide gift card. Aptive responded by sending out Taylor at the end of day Monday and she did great! Thank you Taylor. now if they would send the promotional gift card.

6 years ago

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Wanda Harstad Rocklin, CA

The you g man seem very knowledgeable about my wasp problem. He suggested I pick up the plugs of dirt (results of my aerating my lawn 1-1/2 weeks ago) as wasps could be using them to build their nests. I did that last night, after the wasps settled in for the evening. I have seen a few this morning but not as many as the last week+. I am praying the problem will be solved with the spraying and my cleaning off the plugs. Time will tell. Thank you.

6 years ago

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Norma Zajac Noblesville, IN

Jonathan was the third technician to treat my sunroom for a spider problem I had been having. He was determined to eliminate this problem once and for all. Like the other technicians, he was very thorough and professional. I was very satisfied with Jonathan and have been with each technician that has returned to treat for the same repetitive problem. Aptive has lived up to its commitment to customer satisfaction. So far, to date, no sign of the spiders. Thank you!

6 years ago

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Megan M. O'Fallon, MO

We’ve been an Aptive customer for a couple of years now. Recently we noticed a few wasp nest’s under our back deck (which is low to the ground, so not the easiest to gain access underneath). Yesterday, technician Brandon W did a great job of not only killing the wasps, but also knocking down 3 separate nests for us. Very professional and courteous as well. Megan M.

6 years ago

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Linda Hoffman, NJ

I have a wonderful experience with Active. Their service technicians are always professional, flexible and thorough with their service. Our technician today, Mike N did a wonderful job. He was extremely knowledgeable and answered many of my question. I really liked that Aptive Envirnomental will come back as many times as you need them to without any extra cost. Aptive's customer service is also top notch.

6 years ago

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MarvF Chesterfield, MO

I like the concept of this environmental pest control service, and I'll see this first year how well it works, how thorough the quarterly technicians perform their service, and then make a determination about its value. I loved the "initial service" technician, Justin O (or Q?), who was pretty thorough, spent plenty of time, had credentials and knowledge, and was extremely amiable. I value the offer and guarantee of free "in-between" service calls. I'm very skeptical about the "less then obvious, though explained upon asking" business model of the heavily discounted initial service fee (with what appears to be an extremely jacked up list price), followed by the "essentially" required quarterly fees … and wonder if the follow-up visit, only 1 month after the initial treatment (which is recommended) is REQUIRED … and if so, will Aptive attempt to charge me for this next 1-month follow-up call? … which is NOT “quarterly” pricing or service, and would be deceptive.

6 years ago