Name: Aptive Environmental
Rating: 4.7

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John Hartnett Vacaville, CA

The technician pictured here was very efficient, helpful and courteous on the day he was here (sat July 25). However, the guy that was with him had no mask and was coughing and spitting on the property out front. To their credit, they were taking him back to Sacramento after servicing our yard. Just a little disconcerting in these times though. But on the whole, after only 2 service calls we are pleased with the service including initial contact with Blake and first service from Nate.

4 years ago

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Mike McGrath Pawling, NY

This review is for my technician who visited our home today his name is Dante. I found him to be very informative, courteous, helpful and thorough. I greatly appreciate the time he spent explaining the products that were being used for this visit. I was unable to leave a note by his picture because the link for that note did not work. I did give Dante a tip after he performed his service. I would appreciate it if Dante could be scheduled for my next appointment. Thank you

4 years ago

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Dinesh San Marcos, CA

Excellent experience with the person came for service but he turned up after multiple calls and consistently follow up with Aptive customer service. Extremely poor performance of Aptive in supporting customers for reservice. Thank good at least some one came at the time or next service. Worst company I have seen in managing complaints. I will not give even single star to the company but employees are good.

4 years ago

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Yolanda Escoto Chula Vista, CA

A special SHOUT OUT THANK YOU to this team that came out to service our home on Monday! These two professional young men did an outstanding job clearing the roof pests, fumigated all around, installed a box rat trap and were very friendly, respectful and professional in their interaction with me. They worked very hard and I appreciated their collaboration and hard work! Thank you.

4 years ago

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Josh Jepsen Houston, TX

Thank you so much Carl for the assistance today. I was a bit frustrated with Aptive's service after the miss steps in the previous 2 visits, but your service today was exceptional. Your assistance with the rat traps and answering my questions was most helpful, and you even took extra time to assist with ants in our back corner garden. I really appreciate the help and hope to see you again for the next service.

4 years ago

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Pam and Darren Kirkland, WA

He listened, and he took care of all the issues that were needed. The only thing he wasn't able to take care of was the rodent traps because he didn't have any, we are still waiting for those. Other than that he is the best technician we've had out so far, and would prefer him back again. He even followed up after his appointment to say what he took care of to confirm all that he did. Thank you!

4 years ago

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Darrin Peet Anaheim, CA

Eric was respectful and did a great job with treating our new house for pests. I had an issue with your customer service because I called two weeks ago to set up an appointment before we moved all of our furniture and dogs into the new house, but never received a call from Aptive with a date until I called back 3 days ago to make the appointment. Eric was limited on what he could treat due to all kinds of stuff in the way because we just moved in. I am a new customer to Aptive and Eric made me feel welcome and offered all kinds of support if needed.

4 years ago

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Eric Humphreys Elk Grove, CA

I am much better technician this time of then last. This time my technician was Juan. He was fantastic. He listened to my concerns was very informative and provided a service that made me feel I was getting my moneys worth. I was close to canceling my service but Juan's service today helped, at least for now, to make me feel satisfied that I am getting what I am paying for.

4 years ago Edited September 14, 2021

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Mason Martin Richmond, TX

Reason I signed up is to have someone come in between my quarterly services for free. Isaiah was amazing with his attention to detail and was able to notice things I hadn't before. I called to schedule my appointment due to the uncontrollable amount of wasps around my home. I told him where to look and he went out of his way and observed some nests that I haven't even seen at my own house. Major shout out to him for his punctilious and dedication to his craft. All smiles here!

4 years ago

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Sandi Brunello Sugar Land, TX

Technician today did good job on outdoor service. Was frustrating that he would not come inside house to inspect & treat active evidence of ant infestation. According to him, the Aptive office in our area has told techs not to enter homes due to red level related to COVID in our county. However, the local Aptive customer service rep who spoke to me today said there was not an indoor restriction set by the company. Thank goodness that customer service rep named Pedro scheduled indoor service for my house next Monday. Very grateful to him. Please consider more consistent communication to branch office teams.

4 years ago

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Nathalie Rahnama Aldie, VA

Our technician, Daniel C was extremely professional, knowledgeable, and did a great job answering our questions! We did attempt to Click on the link provided in the email to give him a review for the $5.00 bonus but get an error page that says access denied. We do feel that Daniel C went above and beyond and hope that by reviewing his service via this platform gets him the recognition and bonus.

4 years ago

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J Hinden Pompano Beach, FL

My initial contact with Salesman was positive. He,JAKE, answered all my questions and gave a first class appearance. He was brought from out of state and ,of course I was leery about that. He continued to answer forthrightly,so I allowed service to come the next day. The next day another young man appeared,again from out of state, he again answered my questions. This company seems to be a company that I want to continue have servicing my home.

4 years ago

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Osmond Tinnie Paramus, NJ

Gordon T provided exceptional service. He was very friendly, thorough and knowledgeable. My initial service was schedule in June but I rescheduled it for July 9 so that I can have in-home service as well. Unfortunately, the customer service person who rescheduled my appointment did not note in-home service but Gordon was happy to complete the in-home service after he asked me about the pest issues we were having. His customer service skills is top notch!

4 years ago

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Robb A San Leandro, CA

Both the sales rep and Tate who completed the services were very professional. Tate did an excellent job of thoroughly inspecting my home for pests and rodents. He uncovered the location where rats had been entering our basement. I was extremely pleased to find this out. He made a recommendation to take care of the entry point. He was excellent. Thanks Aptive and thanks Tate

4 years ago

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COLLEEN A MATHIESON San Diego, CA

The two men, Eric and ? were very polite and they did wear protective masks which I appreciated. They introduced themselves and showed me the information that I had registered with Cameron whom I saw a few days ago and signed the agreement. They explained what they would do and I showed them around the outside of the house We discussed various points and I left them to continue. They seemed to do a very good job and I am looking forward to having them back in 20- 40 days.

4 years ago

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Jack San Diego, CA

Both the sales person and the technician were well groomed, very courteous and easy to talk to. I walked the perimeter of the property with both the technician and the sales rep and they told me exactly what they were going to do and what I needed to do to make the job the best they could. We have a dog and the tech told me to make sure he was kept inside at least 2 hours after the treatment to make sure he would be OK. Overall I am extremely satisfied with the service so far.

4 years ago

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Jennifer Lane St Louis, MO

Peyton came by today for the 30 day follow up treatment/first quarterly treatment and he was great!! Knocked down and sprayed outside where necessary, and came inside and sprayed around and explained a few things and showed me a few places around my house that had gaps where bugs could be getting in. I've only had 2 treatments but I'm impressed with aptive's services!

4 years ago Edited September 14, 2021

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Carolyn Edwards Clute, TX

The two technicians that have been to my home have done a great job. Now, what I am questioning now is that this note on my receipt. I asked Toby when he arrived if you guys had received an email/text I sent asking was it too wet to spray. He said No...it was not and that he had even sprayed in the rain. Well this note probably should be modified if you can spray in the rain....this note is not applicable.***PLEASE AVOID UNNECESSARY CONTACT WITH MATERIALS, STAY OFF TREATED AREAS UNTIL DRY. Although the job was done well...I had to survey my home for some improvements being made this week....with that I found that their are still several cocoons, which has been stated by both technicians that they were removed. Not a dissatisfied customer, just want the notes to read as it is. Thanks, Carolyn

4 years ago

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Upu Kei Delaplane, VA

The customer service was great. I just happened to stumble across Aptive while searching for services through google. I submitted a request for a quote and within 15 minutes Jeff contacted me via phone. Jeff made it very easy to make a decision to use their service. The technician came the next day and was so thorough with the treatment. As stated, there are no hidden fees or additional costs. All contracts and resources are sent by email in a timely manner. I am a new customer. We will see how the treatment goes. So far, I have encountered ZERO issues and I am pleased.

4 years ago

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Jacqui Fredericksburg, VA

So far so good! We just signed up yesterday and the technician was here this morning as promised and applied our first treatment. He was courteous and professional and finished with half hour as he had said, completely the tasks and then letting us know what he had found and what treatments he had applied. So far I think that the service is great, I like what I've read about the products, and the company and now it's down to seeing how it works. In the future I hope to rate the effectiveness of the products

4 years ago

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Ronald Barnes Belleville, IL

Your Technician Kris B is quite an impressionable young man. He started establishing rapport the moment we met. I thought having some experience with pest control Kris couldn't tell me much that I didn't already know. Kris not only educated me concerning several things, but my wife as well who was sitting close by listening to our conversation. My wife and I are satisfied we had a component technician. If he's not considered for the $5.00 bonus, I'll gladly give it to him myself.

4 years ago

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Craig Harrington San Antonio, TX

When Michael C arrived for the service he was very friendly and informative We explained we have been having problems with German Roaches for a couple of years. The problem has been alot less of seeing the roaches since we have been using your service. Actually now we hardly see don't see any, just one or two once in a while. Michael used some powder and checked our glue traps and says things look good. Hopefully they are finally under control.

4 years ago Edited September 14, 2021

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ALLYSON JACKSON Houston, TX

Technician Corey B was very polite and professional. I asked him to respray around the perimeter of our house and garage and also spray the perimeter of our yard by the side fences and back wall. There were several large cockroaches that were living in the garden mulch. When I returned home later in the evening, there were dead or dying roaches both in the yard and on my patio. Thank you Corey! Thank you Aptive for agreeing to reservice my home.

4 years ago

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Byron Mullen Alvin, TX

Kelton arrive about 10 am which was perfect since we sleep in longer than usual. He wore his mask the entire time at my home. I showed him places to spray in the kitchen, utility room, both bathrooms and specific areas outside. He did an excellent job at everything. Now the proof will be in how effective the spray that is used works on keeping ants and roaches out of my home. They have both been the proverbial pets this past month, especially the ants.

4 years ago Edited September 14, 2021

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Brandon Ta Herndon, VA

Excellent company. Always available when reaching out and schedule visits. Very organized and proactive in notifying before arrival for treatment. Friendly, very customer oriented and knowledgeable staff that spends time explaining the treatment with recommendations. Very thorough treatment. We should sign up for this service years ago and not waste our time, effort and especially cost with DYI stuff. We have been enjoying Aptive Environmental service the past two years.

4 years ago

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nabeel hanna Portland, OR

Jeremiah was very professional, cordial, and friendly. I appreciated his attentiveness and listening to my concerns. I also appreciated very much him wearing a mask during the service time at my house. Great job !! keep up the good work!!. I also appreciated the support from the office during the sign-up process. It was fast, friendly, and straight to the point . This is my first-time service with Aptive

4 years ago

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Snooky Kirkland, WA

Bobby showed up today to check out the pests around my home and she took the time to understand my needs. She looked around with me, double checked that whatever she was going to do was not harmful for my vegetable beds, and I think did a fantastic job! I've been with you guys for over a year now, and it's been great, the technicians have been great, and I would highly recommend your company. Thank you, Bobby!

4 years ago

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Dana F. New York, NY

Aptive reps worked politely and effectively with me over several rainy days to get my house treated. Abraham M showed up today was courteous and asked if I had any special requests before he began. I asked him to treat my deck, which has no access from the ground level. Abraham M happily accommodated my request and completely his work very efficiently.

4 years ago

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bwnet2k Wentzville, MO

I am on my second year using Aptive as my pest control service. Martel, has been my technician for most of this time. He always does an excellent job in covering all of the area, plus trouble spots that occasionally arise. He is very friendly and professional and is extremely knowledgeable with the products being used and knowing the habits of the various pests. 5 stars for Martel and Aptive!

4 years ago

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Todd W. Bartow, FL

Hallie introduced me to Aptive, did a great job explaining things to me and was very professional. I decided to switch services over to your company because of her. I received the initial complimentary service and phone call today from Richard, who was also very nice and courteous. He verified with me beforehand what I preferred to have done. I was not at home but have no doubt that he performed what we discussed. - Thank you!

4 years ago

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PLlam Oceanside, CA

Our technician this quarter was Sergio M. He went above and beyond any previous technicians. He went so far as to treat underneath our backyard patio furniture without me asking him to do so. Additionally, he made me aware that a bat was perching near our front door which he was able to determine from the specific droppings, and he gave me recommendations to deter the bat(s). If I can request a technician for future treatments it would be Sergio.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Yvette Robinson San Diego, CA

I felt that Eric was very informative about your product and explained in detail everything he was going to do. I will have to wait to see how effective your product is at getting rid of the bugs, fleas and spiders. But Eric did explain my option just in case I need to reach back out to Aptive, so that they can come back out anytime to respray an area that I feel still has some bugs, fleas are spiders active in my yard.

4 years ago

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Elisa Ramos Redmond, WA

It would be helpful if my technician's name were to be listed in the Completed Service email along with his picture. He did a great job and brought some very important issues to my attention that I wasn't previously aware of. His keen eye and attention to detail was much appreciated. I sincerely hope this solves our pest issues, but will be in contact in case any other concerns arise.

4 years ago

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Patricia San Diego, CA

This was my first inspection from Aptive and although I normally would not rate a first time service as a 5, I appreciated Juan's attention to detail as he conducted his inspection. He took care of the webs that were on my patio furniture which no other pest control company ever did. He communicated very clearly what he was going to do and emphasized that if I had any issues with pests to please call so they could take care of the problem. Awesome job!

4 years ago

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Pascual San Antonio, TX

Technician had a good presentation but I had to ask him to spray more detailed in the back yard since we’ve been having increased spider activity and presently we have 5 dogs and I am concerned with fleas. He sprayed the inside but the spray was not apply against the receded areas of the trimming so there was wet spots in walking areas. I did not see him use dusters to remove spider webs, though webs were not excessive. I informed this young man that Up to this point I am not happy with results of insect control cause we are still finding a few silver fish inside the house, and one small spider. The yard flower beds have a moderate amount of insect activity despite Moxie’s recent spraying just prior to the first spraying by your company. I’ continue updating if things improve.

4 years ago Edited September 14, 2021

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Ginger Lopez Houston, TX

Excellent experience!! The technicians arrived a few minutes prior to the appointment and waited until the time was right. They were both very friendly, efficient and thorough. They went through the contract again to ensure that I was aware of what they would be doing and how the service would proceed from this point forward. Both technicians went to work immediately and they were finished in no time, allowing me to get on with my day. I was very pleased and look forward to continuing our relationship with Aptive Environmental.

4 years ago

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Aaron Acosta Oceanside, CA

Thank you Adaptive for sending out Hernan to do the quarterly service. He was very professional and courteous. I can tell that he takes pride in his work. He treated my home like if it was his own. In my opinion, he went above and beyond to make certain that the treatment was done thoroughly. Sometimes when technicians come out they are in and out very quickly. Hernan truly cares about going the extra mile. This type of customer service is uncommon these days. Please only send him out for every service if possible. Thanks Hernan and Adaptive.

4 years ago

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Roger Hilfiker Sarasota, FL

James was very professional in his sales approach. His explanation os the service was not rushed and key points were given extra attention. Donna arrived within the window of expected time. She was courteous and thorough with the spraying. She did review what we had committed to and reminded us of the timing of future applications with attending costs.

4 years ago

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JEWEL R Fairburn, GA

I am a new customer and I am highly satisfied with the service I received today. Vernill R did a great job at my home today. He explained in detail what he was going to do before he started. I appreciate he put shoe protectors on without me having to request it and he also put a mask on concerning Covid-19. (I have had to ask others to wear them on before entering my home). Vernill was very professional and respectful the entire time he serviced my home.

4 years ago

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Roy Lively Richmond, TX

The representative was very courteous and did a good job. However You have charged me full price twice and only done 50% of the job. I would like a credit for one month, since you have not come into my house to spray. I do not feel I should be paying full price for a half way job. Do not come out anymore if you are only going to 50% of the job.

4 years ago

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Cameron Lee Gore Seabrook, TX

My pest control tech was Boone W. He was far more detailed than I was expecting both with explaining the service and the service itself. I was expecting to be let down after reading online reviews about Aptive, but so far I am pleased. I've had salesmen come by in previous years who were overly aggressive and I always got annoyed and declined the service. The salesman, Sam, this time was much more professional. The price is just slightly higher than it is probably worth but if I keep getting quality service technicians like Boone, I will gladly continue the subscription.

4 years ago

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Roberta Rannalli San Antonio, TX

Carlos was very professional when he approached me. My fiancé were leaving the house so It worked out. However, we need to schedule the rest of the service to spray inside of the house. How do we do that? Also, I noticed in the notes from Carlos that the insects that were being sprayed for had 2 missing. I had requested to spray for fleas and ticks. Please let me know how to handle my concerns and questions. Sincerely, Roberta

4 years ago

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Maria Cook Pasadena, TX

I have had the pleasure of having Mr. Tim C twice now, as my technician. He is respectful, courteous and informative. He explains everything in a manner that is easy to understand and willing answers my questions. Recently he came to do the outside of my house but it was fixing to rain. I questioned him about the product and the rain and he offered to do the inside instead. I was very happy with that option since the inside had not been done in a while.

4 years ago

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Eric Darce Missouri City, TX

My concerns are about the sales process. The service technician and sales rep were GREAT but why do y'all send sales people out with no business cards? Sales rep approached my door just as I was about to leave. I liked what I was hearing in his sales pitch but didn't have time to listen so I asked for a business card. His response, "I don't have any business cards. I have to hit 200 houses per day and simply can not carry that many business cards. But I can come back later." ummmm, ok. Sales rep comes back at agreed upon time and signs me up. I ask for a morning appointment but there are none available. He tells me he will speak with manager and get me a morning appointment the next day, if none are available he will set if for another day. In any event, he will text me and let me know when to expect the technician. By 11 PM I never received a text and I have no contact info to contact rep and check in, so I figured it wouldn't be the next morning. However, bright and early, the technician arrives unannounced, no call, no text, nothing. As he is explaining to me the treatment process he follows up with something along the lines of ..... if you have any questions, feel free to call the salesman. I'm sure he left you a business card ...... lol umm, no he didn't and I even asked for one. My only concern is the lack of communication regarding scheduling. This will not work if Aptive continues to show up unannounced in the future.

4 years ago

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darin webb Bellevue, WA

The jury is still out as they say. If things come together as Matt (sales guy) and the service eliminate the problems that I am having with spiders, ants, slugs/snails, aphids and other annoying pests all will be fine. As it is there was clear disconnect on the messaging from Matt and Josh (field Tech) which was concerning. Fortunately Matt showed up on the day of service and I was able to communicate my concerns directly with him and Josh and will therefor NOT go into all the detail in this review. Also, I am disappointed that the Aptive app for Android is not compatible with my Samsung, Galaxy Note 8 device. Not sure how best to leave notes re. service without the app. Please advise. Thank you, Darin

4 years ago

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M Richards Miami, FL

I signed up for service three days ago because of the discounted price and my feeling that the company I was previously with was somewhat overpriced. Sometimes the only way I could tell they had been here was the invoice in the door. I liked the technician's thoroughness. He was friendly and professional and answered my questions to my satisfaction. I like the e-mailed followup description of treatment and materials, etc. So far I am very pleased with the service. I am sure I will continue to be pleased unless some bugs show up.

4 years ago

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Janie Cox Lake Jackson, TX

Very friendly, on time, and did a great job! At the last minute, my husband and I had changed our minds and wanted the inside of the home sprayed, and the technician had no problem with it. I'm also a huge fan of all the bug cocoons being knocked off the house. It saves me a lot of time and the headache of my husband grabbing a ladder and doing it himself, or me having to drag out the power washer. We used Killum in the past, and they did no where the amount of work as this company, and with the $200 off initial savings, this is WELL worth it.

4 years ago

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angel martin San Antonio, TX

Fred H did a great job on my home. He listened to my concerns and asked if I had any special requests. When I told him I had an ant problem he confidently replied "after today you wont". Now there's a professional that knows his job. Thank you Aptive for great workers. The link you sent me http://goaptive.com/wow/ is not working. I would really like for Fred to get commended for a job well done and going above and beyond. So let this be it!

4 years ago Edited September 14, 2021

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pjdelorie Alexandria, VA

We had an interim service performed by Abraham M on May 28, 2020. This was the first time we had ever requested a reapplication between the regularly scheduled quarterly treatments, and it was requested specifically to deal with a problem with sugar ants. Mr. M was very courteous and took the time to explain what he could do, as well as what he could not do due to the Covid-19 protocols. He worked efficiently and did an admirable job.

4 years ago

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Ismael Cavazos Houston, TX

Dagoberto is an asset to your company. He respected the customer by keeping social distancing. Very neat and professional uniform. Inquired how our service has been, and took notes on our concerns. Then he reiterated what he was going to do. After he was done, he came back to us, to explain what was done, and if there was anything else he can do. He gave us a big smile and gave his farewell.

4 years ago Edited September 14, 2021