Name: Aptive Environmental
Rating: 4.8

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Michael Dunn Hercules, CA

I had an absolutely great experience with Customer Service Mgr Kenna P. I was actually leaving Aptive, and Kenna attempted to keep me around. But she did it in such a polite nice way that I stayed. She listened to my concerns, addressed any open issues, and made herself available until I was satisfied. Again, my initial goal was to leave and find another service, but I now know that you don't get this type of customer service from other competitors. I'm staying with Aptive (plus my complaints were minor). Great job Kenna P and the entire Aptive Team!

2 years ago

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David Splett Seattle, WA

Aptive Environmental is a company I have just started with. This has been their third visit to my home. This company has done a wonderful job and the gentalmen that have come out are very professional. I have only been with one other pest control company to compair pricing and Aptive Environmental has very reasonable pricing for all they do! Thanks again!

2 years ago

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Riccardo Verdecia Sr

I’d like to commend Aptive technician Aaron G for his excellent performance yesterday September 2 2022 in my property, Aaron’s attention to detail answering specific questions and hard-work thereafter while on the premises in my opinion is a testament to his dedication and integrity. Aaron is an asset to Aptive, and I’d love to have him back on my next schedule service, thank you Aaron for your hard work and honesty.

2 years ago

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Cheryl westrom Walnut Creek, CA

We have been using aptive for 3 years now and Sommer is by far the best representative we have had to date. She is friendly, thorough, communicates her arrival and departure information in a very timely fashion. She is professional and clearly takes pride in her work. I enjoy having the same representative each application and she has been the best one to date.

2 years ago

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Alice Winton Canton, GA

I have been using Aptive Environmental about 10 years.. I am very satisfied with the service. They address my issues with spiders each time the technician comes. The technicians are well trained, friendly, curious,and efficient. I really like the pictures they take of the treatment cites I highly recommend Aptive Environmental if you are looking for a total Pest Control company who will treat you like family from the scheduling staff to the technicians.

2 years ago

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Melissa Russo-Franco Oakland, NJ

We had the lovely Aniya F come to our home yesterday. She texted us before she arrived and then spoke with my husband and addressed all our issues. She even sent pictures and gave a full report of what she did at our home. I was at work so it was super helpful to know what she did while I was gone. Service was impeccable and hopefully all the ants will be gone from our trampoline in the next few days!

2 years ago

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Anne-Marie Marlborough, MA

I only have limited experience with the company during a solicitation yesterday at my house. The young man who introduced me to the company was very personable, polite and knowledgeable, and although I was reticent to purchase a treatment plan, Mitchell succeeded in signing me up. His partner D. J. arrived shortly after our discussion to complete the initial treatment. He was also polite, respectful and accommodating about dealing with my old fieldstone basement. My five star rating is based on my experience with these two fine employees

2 years ago

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Alaina Bell Forney, TX

Aptive is quick to come out to handle any pest issues we might have. Their service personnel are always polite, professional, and do excellent jobs in a very timely manner. They complete tasks in a timely manner and bring attention to things we might not have noticed. Aptive has the best Fire Ant control/killer that we have ever been aware of!! It truly works!! We are very pleased with Aptive and rate them above excellent!!

2 years ago

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Ashley Envieh Granada Hills, CA

Leroy came to treat our home for our routine pest control appointment. He's been our technician before and always goes above and beyond! I mentioned we'd been seeing more ants lately, likely due to the summer weather, and he spent extra time treating the areas I pointed out and adjusted the products he used for maximum impact. We always appreciate his attention to detail!

2 years ago

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HSL Argyle, TX

I was out of town and my daughter was home. I was so concerned but my concerns were unfounded. The person who came out was extremely professional and was very courteous to my daughter. She said she at no time felt unsafe. Huge plus for me as I was in Lubbock worrying. He made sure my gates were locked to prevent my fur babies from getting out and even sent pics of what he did. I have never been so pleased and assured that I have picked the best company for this service. Overall, a big 10 out of 10. Thank you!!!!

2 years ago

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Jill Becenti Akron, OH

Aptive Environmental has been a wonderful company to work with. They do a fantastic job of letting you know when they will be coming out, the tech for that visit always knocks at the door at their arrival and lets us know they are there. They ask if there are any specific bugs you are having difficulty with and ensure that the treatment include spray to target that type of bug. Everyone I have worked with has been very kind and professional.

2 years ago

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sarahshmarah Riverside, CA

I’ve been using Aptive for about 4 years now. When we first moved into our home we discovered we had a HUGE ant problem, and tons of widow spiders all around the property. Couldn’t get rid of them no matter what. Called Aptive and the ants were GONE after the first visit and the spider sightings are few and far between now. And I know that if I do get any unwelcome pests that show up between scheduled service appointments, all I have to do is call and they’ll be there at no extra charge. The service technicians are always friendly, knowledgeable and courteous.

2 years ago

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Vincent Houston, TX

The Rep was exceptionally professional. We texted prior to his arrival and I expressed my interests for work to be accomplished. Upon a timely arrival, he set out to complete his role. He remembered me from a previous assignment to my residence, which is a plus. Fast, efficient, professional, and a positive attitude. Rating: 10 (Exceptionally Satisfied.)

2 years ago

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Kathe Lomax Pearland, TX

Beaumont was very professional and friendly. He made sure all the corners were swept, and the wasp nests were destroyed. I’m allergic to the strings so I’m always worried about the little buggers. He made sure the wasps and spiders were gone. You can send him to do my residence anytime. You are very lucky to have such a conscientious employee in your organization.

2 years ago

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LHursey Lake Zurich, IL

Very courteous; great communication to advise me of when they will be here a few days before and the day of. Plus the technician will call the day of application to give you an estimated time. The most important experience is that there are no spiders, stink bugs, etc, in my house since they spray around the perimeter of my house. Their service is well worth the price.

2 years ago

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Judith Wells Sand Springs, OK

I had some questions about my new service. The local Tulsa office was friendly and helpful. Chris, the person who came out to treat my property, was very professional. He explained my service and what he would be doing to treat my property. Chris was friendly and pleasant even though he had treated my property outside in 100° weather. I definitely would recommend Aptive for pest control service.

2 years ago

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Rae Beasley LA

Awesome young men, very professional, Kyler very knowledgeable about ants being subterranean. “Outdoorsman” from Madison County that said he was engaged, was very polite & worked along well inside & out. And nobody left either gate open for dog to escape! I forgot to ask if Aptive is publicly traded, so that I can buy stock. Price point seems fair. Mature people will pay for quality Very impressed!

2 years ago

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Mike Philadelphia, PA

Great salesperson with a lot of enthusiasm and knowledge of the business. He had a sense of urgency and work ethic that is rare in kids these days. Then the technician arrived within the window provided by salesperson an hour later. Technician was excellent as well and walked me thru everything he saw and how he handled and what to expect in future visits. Great customer service experience overall!

2 years ago

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C Desrosiers Clermont, FL

We are so thankful for the amazing job that Jeff did during our first visit. He was so thorough in explaining everything to me; walking me through each step of his process and what he would be doing. Once the service was complete, he again took the time to show me everything that was completed. We will be requesting Jeff for every service we receive.

2 years ago

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Kathleen Nalli Aliquippa, PA

Met with Aptive representative in person. Spoke with Jared K and Calvin. Discussed with them the products used by Aptive and their safety. Also discussed frequency of applications. Requested information regarding rodent control as I have had issues with mice. Pricing is much more reasonable with Aptive than the previous rodent companies I have dealt with.

2 years ago

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Joanne Nicoletti Pittsburgh, PA

I was very impressed with Don and he went above and beyond in helping me understand what happened and the supply issue. I think he deserves the extra $5.00 for the service rendered. If possible I would appreciate if he was the technician who always serviced my home. He saved this account because after not having my concerns addressed over lack of mice bait, I was considering discontinuing this service and getting another company. Don convinced me to stay on.

2 years ago

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Rocky WA

Hello my name is Rocky R. and I would like ot commend Manuel A. He has now serviced my house for pest control 2x and each time he was nice and very knowledgeable. I would like to give him a shoutout for always doing a great job. Aptive has some great technicians but Miguel has gone above and beyond a few times. Please commend him a job well done multiple times.

2 years ago

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Barbara Desmond Greensburg, PA

Clayton B arrived on time, was polite and explained what he was about to do. He thoroughly answered my question about preserving honeybees. Aptive does not spray flowering plants to preserve bees' pollinating spots. He went over my contract line by line, ensuring that I understood each aspect before moving onto the next. When Clayton got to work, I hardly knew he was there because he was so quiet. He sent me a text when he'd finished the job. Barbara D.

2 years ago

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Janice H Denver, CO

I am a first time customer with Aptive. Richard was on time, extremely thorough and explain everything in a way I could understand. Spent significant amount of time throughout my yard and paid special attention to my concerns. I hope I get Richard every time and I will highly recommend this company to my family and friends and hope they get Richard too!!!

2 years ago

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Jennifer Curfman San Antonio, TX

Tyler D T was the service specialist that came to my home. He was extremely polite, professional, conscientious and full of knowledge. I had several questions and he patiently answered each one in great detail. He explained everything he was going to do and recapped what services were performed before he left. The very last thing he did before he left was ask if I had any questions or concerns. Excellent customer and personal service skill set.

2 years ago

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Charles Holdenried Ballwin, MO

Very professional explanation of Aptive services by the sales consultant. Technician, Lawrence, arrived within the hour to complete our initial service. Very friendly and professional consultation of upcoming services. Provided all the details of our first application and fully explained those details. Completed those details of our service on our online report. Great service!!

2 years ago

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Clarissa Phalen TX

I have been with Aptive Environmental for a couple years and my experience today was by far the best. My service agent went above and beyond with my home treatment and put my confidence back into this company. If I could have this customer service agent every time, or have his positivity and enthusiasm spread amongst the group the experience would no doubt be by far the best.

2 years ago

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Thomas W Kippenberger Brentwood, TN

Joshua was excellent in explaining the process and identifying the specifics of controlling the pests we are currently dealing with. It is rare in today's world when a young man can capture your attention and truly make you feel like you are being taken care of. This man and our sales representative Luke should be given leadership roles in training your employees.

2 years ago

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Morgan Griffith San Antonio, TX

My name is Morgan Griffith, Jarrette T was my service representative for my home today. Great customer service, explained the process and changes the company is making to improve customer experience to increase product spray at the entry locations of the bugs are getting in and new product used. also informed me steps I can take to help reduce my current issue with german roaches. Very informative and comfortable to business with. Great with references when explaining somthing. Would recommend

2 years ago

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Anon Citrus Heights, CA

We have had Aptive’s services for almost a year. The teaching their techs receive is awesome! The techs that come out are professional, well mannered, communicative and address our problems every time with solutions that are spot on! Steven L was out tech this time, and went above and beyond to address our concerns! This company informs us what is safe to use around our kitties, and visitors, and always does an excellent job providing and going the extra mile to make us feel comfortable about choices and products.

2 years ago

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Alan Feikle Brunswick, OH

Riley E was on our property today to provide our service for Aptive ! He was very professional answered all our questions and anything we asked him to do he did it without hesitation and very willingly ! He explained everything as he was doing it and was very pleasant! He had excellent people skills! You could tell he loved his Job ! We would love to have him back for service in the future !!! He was definitely a 10 !

2 years ago

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sergio candelas Lee's Summit, MO

The team at Aaptive is consistently thorough, friendly, and adaptive. I appreciate the care in which they perform their job. The technicians always make it a point to make sure I know they are on site, and always ask if there are any specific areas that need more treatment each visit. The technician that visited me today, Alex D, was very attentive and responsive. With employees like this, there is no doubt I will continue choosing Aaptive for all my pest control needs.

2 years ago

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Charles Rucker Thousand Oaks, CA

I have been using them for several years. The service has always been excellent. The tech (Cody C) covered every detail with care. Having dogs, it is important to us that the treatments they use are safe for us and our pets, but extremely effective for keeping the pests out of our yard. We plan on continuing with their quarterly service for years to come. Great job Cody!

2 years ago

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Arijit K Plainsboro, NJ

Juvone S, The tech from Aptive did a great job for my quarterly service . Very professional , friendly , knowledgeable. He was methodical, efficient in his work. He cleaned up the wasp and mud dobbber nests and did a all round perimeter spray and cleaning. He enjoys his work and delights the customer. Thanks Juvone and Aptive for such good service and people. I will love to have Juvone come for my future quarterly services Thanks Arijit K

2 years ago

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Usb Speed Missouri City, TX

I like the technicians that Aptive sends to my home. They are always courteous and helpful. I appreciate that they explain what they are doing as they service my home. I also appreciate the tips and they give for my concerns. Today I received service from a new technician his name is Joseph M and he did a very good job and answered my questions and addressed my concerns.

2 years ago

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Annalisa Colombo New Baltimore, MI

Chenelle provided 5 star service for our quarterly treatment. She texted me letting me know get expected arrival and provided detailed information like leave the garage open off we are home. She offered indoor services too, which most techs either don't offer or I have to ask for. Street completion on services she informed me on what was completed. Very detail oriented, kind and hard working even on a rainy Michigan day!

2 years ago

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sue atwater Delaware, OH

Miles was very thorough and took the time to answer my questions and discuss what he would be doing. He made sure to ask if my cats had access to where he was spraying in the basement so they'd be safe. He also noted that it hadn't been 3 months since my last service and I explained that I'd gotten a text that the service was being scheduled, so I appreciate him noting that and treating this as a reservice and scheduling my quarterly service for April at the appropriate interval.

2 years ago

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Denise Kaczay Elyria, OH

Aptive Environmental was on time and introduced himself to me in text! Riley E was a very kind young man 👨🏼 and explained everything he was going to do before he started, he even knocked on my door a few times to let me know what he was doing ❤️ he takes his job seriously and will go far with whatever he plans to do in the future!!! Can’t say enough Thanks a million, a very happy customer Denise K

2 years ago

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Althea M.

Love this company!! We don’t have problems with insects anymore. We’ll see a bug here and there but not how it was before. We haven’t seen a trail of ants for years that we have had aptive. The spray they use is pretty safe! Tony C, one of the technician was awesome, very professional and nice. He made sure to explain everything he was going to do even sprayed in the corner of the garage due to spiders coming in. He made sure to ask and answer if I had any questions and concerns. Very happy with this company!

2 years ago

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Manual Gear Shift Cambridge, MN

I had a last minute service change and contacted the service center. Anna B was my technician and reached out to me before arriving to confirm she received the change notification as well as ask additional details. She also let me know when she arrived, when she finished, and concerns she found while inspecting the property with recommended solutions. Anna did an outstanding job and was nothing short of professional!

2 years ago

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Lyssa Cunningham Washington, PA

Spruce has gone above and beyond to save our newer yard. We got hit hard with Army Worms over the late summer and our tech went above and beyond to help us (Jamie M). Since my first experience with her, I’ve requested that Jamie ALWAYS be our dedicated tech. She always listens to my concerns, she gives me my options (if more than one), and goes out of her way to make sure we’re all set before she heads out. Keep up the AMAZING work, Aptive and Jamie!!

2 years ago

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Elm M FL

Great job. Friendly folks. Know what they're talking about. They do regular spraying and ask if there's any bug in particular you'd like to spray for too (for free). They even help me figure out what bug it is when I don't know the name. One time when I kept finding ants in my house even after they sprayed, they came back again for free. They treated again and used extra stuff to make sure the ants stayed out. Bugs only came back that one time. And they got rid of them. I do recommend!

2 years ago

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CarolS Reston, VA

Manuel A was the technician from Aptive Environmental who came out to service our house today. He did a wonderful job. He called me 30 minutes prior to arriving to let me know when he would arrive. He was friendly, helpful and very professional. He made every effort to make sure that I was happy and everything was taken care of to my satisfaction. I highly recommend Aptive and Manuel. Carol S

2 years ago Edited May 23, 2022

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Cathy Padilla Carson, CA

Very professional! Friendly! Greet you when they arrive and say good bye when leaving. That way you know they’re on you property. Thorough and spend time getting cob webs off porch and overhang. Had their services for over a year and NO BUGS, ANTS, etc. We have a few spiders, but we have many plants, roses, flower beds. So that is expected! Deserving of 5 Stars. I respect a Company that survey’s their workers, who represent their company

2 years ago

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Becki Myers West Bloomfield, MI

This service is very effective and friendly. The tech that performed the service today (Chenelle E) was fantastic. The weather was not nice out but she was very friendly, upbeat, and thorough with what needed to be done along with making sure I was comfortable with what was being performed and if I had any concerns. Since we have used Aptive we have had no pest issues and they even clean the high up areas of cobwebs that can be troublesome for homeowners to get to regularly.

2 years ago

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Evelyn MN

I am so pleased with the professionalism and courteous manners of every technician that's come out to perform their monthly, quarterly, and after winter maintenance. Each has been super informative, and have always asked for insight on what's going on before they start so they know if there is anything specific needing to be targeting. Everyone at the office has also been very helpful and friendly. I couldn't be happier!

2 years ago

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Kate Paduchowski Rochester, MI

I've been using Aptive for over a year and have always been happy with my service. Devonte B was wonderful. He let me know when he was arriving and asked if I needed to target anything specific inside the house. When I mentioned I've noticed some spiders by my window, Devonte sprayed and let me know that will do the trick and he went above that to also leave spider traps in case I wanted to use them. Great experience!

2 years ago

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John Walter Walnut Creek, CA

I've been using Aptive for about a year now and all of the Service Techs have been attentive, listened to my concerns, and completed the job quickly and thoroughly. Jayelon, the most recently used Service Tech, was no exception. He texted me 30 minutes before arrival, he showed up in the planned arrival window, he was courteous & respectful, and he di a good job. 5-Stars. The overall Aptive experience gets 4 Stars because the scheduling and accuracy of the arrival of the Service Tech is a generous 3 Stars. Prior Service Techs arrived later that the scheduled window timeframe and hadn't called to provide awareness to me(the customer).

2 years ago

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Kevin Luty Muskego, WI

Extremely friendly and professional group of individuals coming out of the Milwaukee offices to service my home. I highly recommend them! They took care of the ants getting into my house, knocked down and removed wasps nests--you name it! Their website and app need a little beautification but they are operable. The customer support is extremely responsive. You can tell Aptive definitely makes their customers a priority. Thank you for all of your services.

2 years ago

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Russell Chadds Ford, PA

The quarterly service I get is fantastic. No more mice, ants, sprickets, spiders, wasps, all gone. For the price it’s just the right amount of service. I did wish they treated for carpenter bees but that tends to cost a lot more, so I get it. I’ll take my reasonably priced quarterly service and free follow ups. The staff rotates on who shows up to the do the service. I’ve gotten some great professional people this past year so I’m pleased.

2 years ago