Name: Aptive Environmental
Rating: 4.2

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Tim Walker San Antonio, TX

Byron went above normal servicing to review our file, recognize that we were having an on-going ant issue that previous Aptive technician told us was not able to be addressed by Aptive, come out to our home un-scheduled, and treat the issue quickly and courteously. Also, re-assuring us that Aptive can address and resolve this issue without us having to contract an additional pest control company.

5 years ago

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Anita W Centreville, VA

Qusay S, my technician today, was outstanding in helping me with my pest issues in such an intellectual, professional, kind way. Qusay offered me many tips on how bugs might be entering my house, why they enter, where they might be nesting, and how to prevent them in the first place. I am already implementing his very useful recommendations. Very much appreciated!!

5 years ago

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Katherine Gilkey Indianapolis, IN

technician, larry a 7, introduced himself, asked if we had any areas that needed special attention, and quickly applied himself to those areas. in finishing, he told us what he had found (new wasps nest), how he had addressed our problem areas, and asked if there was anything else we wanted him to address. he did an excellent job - thorough, focused, and well-explained. certainly went above and beyond a "routine" service call. thank you, larry a. katherine m. gilkey

5 years ago

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Kaotik Waise Fort Hood, TX

Jeff B was the service tech that came out to my property. He was punctual, I received a call 30 prior to showing up, and he was extremely personable and professional. He listened to exactly what I issued I had and recommended the best eay to treat this infestation of ants I'm experiencing. The service was done quickly and he informed me when it was over. This is my second experience with him. Both times have equal ratings. I woild recommend them to everyone

5 years ago

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Kathleen Burgoyne Fenton, MO

The gentleman who serviced my home, Mart, was polite and professional. He asked for my pest concerns, listened attentively, and explained the treatment. He called me before knocking at my door and asked if I wanted inside treatment. I did, so he wore a mask and I wore a mask. He gave me his full name and I vowed to remember, but I am 70 and have 3 grandkids here doing virtual education, so Mart is as much as I remember. He was great!

5 years ago

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Barbara Carmichael, CA

Richard is great about answering questions. Does a good job and pays attention to any problem areas that we discuss. I like that Aptive calls by phone, then the back that up with an e-mail confirming my apt. The only issue I have had in the past is; if I'm not home at the time of the call my answering machine does not always catch the date of service. I have had to call the office at times to confirm apt.

5 years ago

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Tony Tallent Elkridge, MD

Daniel C Did a fantastic job on our house. He was able to overcome the fact that no notice was given to us and deal with her dogs and provide a fantastic service Daniel really did after the favor in the way he handled all the situations that were thrown at him which were not his primary responsibility. I would recommend Daniel receive a commendation for the service he provided

5 years ago

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Colleen Weir Santee, CA

Aptive has been very responsive when I have needed to change proposed dates of service. All representatives have been courteous and professional. Our recent exterminator (Mr. DeVera) has been here before and was training a new service person. They were efficient and helpful in answering my questions about how the chemicals work during the rainy season.

5 years ago Edited September 14, 2021

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Maro San Antonio, TX

Very happy with the personality and professional work Patrick T did for us at home. But I was a bit disappointed with your sales rep. coming out to our house stating that the yard was to be taken care because this is where the insects, that they would spray the yard to eliminated further insects from coming into the house and they would spray both front and back. Still considering if I should continue or just go back with my old exterminator.

5 years ago

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Rob & Reza Gaffney ,

Aptive Environmental is fantastic! Shawn R performed my pest control today and went above and beyond what I asked of him to help me deal with a back yard full of ants. I truly appreciate the time and effort that Aptive employees take to get the job done right and to ensure that you are satisfied with their work before they leave. Terrific job from a terrific company with terrific people!!!

5 years ago

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Tiffany O Monrovia, IN

Today Mike O came to spray my residence. Mike Very nice and professional, when I answered the door mike stayed a good distance back(very nice social distancing ) introduce himself to me he let me know why he was at my residents, once done he went over exactly what he did and then nicely informed me part of my gate was broken. :) very nice gentlemen. Michael &Tiffany O

5 years ago

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Beverly Converse, TX

Both the sales rep and technician were very professional. They clearly explained their process when visiting my home. The service we received went well beyond our expectations. I especially want to thank the Technician who patiently waited as we moved our animals from the areas he was planning to treat. In addition, he was so careful in my flower garden where I have many fragile plants growing. I am so happy we decided to use your services!

5 years ago

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Patricia Brinson Fenton, MO

There is nothing that I dislike about Aptive and the service I receive. The products that are used work and there is never a problem if I need them to come back out for any reason. John, who came to my house today was very polite, thorough, friendly, and Profesional. Aptive is an excellent company and I would not have a problem in recommending your services.

5 years ago

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Moises Santiago San Antonio, TX

Thank you for the pest control treatment you performed today at our house. Mr. B's service was excellent. He was very professional and accessible to service the different areas of the house he was instructed to do so. I had already started to look for a different company due to the bad service we received yesterday, but I have now reconsidered as long as we receive the same service as Mr. B provided. Thank you very much!

5 years ago

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Mary Priester Woodbridge, VA

Luke was amazing. He took the time to explain to me his troubleshooting and also went into detail on his mitigation strategy while also showing me where the ants were coming from. What I gathered from Luke was that he loves his job and will do what it takes to make the customer happy. Thank you Luke, great service is hard to come by during this trying time.

5 years ago

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Joe C Havertown, PA

Brendan P. Is a fantasic employee. Called before coming out to find out more what the problem is. Arrived at my home and went right to treating my property. Made sure with me that he covered everything. Was very nice and courteous and well informative. Ive had Brendan before last years treatment. This employee is a gold star.... Thank you Brendan for keeping g my home and property pest free....

5 years ago

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Brian C Escondido, CA

The technician that came to my property did an amazing job. He was knowledgeable at his profession. Communicated well with my wife and I and did an exceptional job. I have had other technicians come to treat my property but I am impressed to say the least with this employee. Unfortunately, I can’t remember his name. Very helpful and I would like for him to treat my property every quarter if possible. Aptive, know that you have an exceptional employee in him. Thank you.

5 years ago Edited September 14, 2021

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Ruby E Ochoa Orlando, FL

My name is Ruby O, and I want tell that Aptive pest control is awesome, always at your service and checking if there is any concerns upon their visit. On Monday 08/11/20 at 6 PM showed up one the workers which Name is MATTHEW R, very friendly ask me if I have any issues with pests and I told him that yes, I been see aunts around of my house, Matthew immediately reacted with a positive attitude and he told me that he is going to take care, his job was a amazing and very professional.

5 years ago

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Manoj Patnaik Dobbs Ferry, NY

We have been with Aptive for about 2 years and always appreciate the prompt and punctual service. Every agent coming out and inspecting our home has been always friendly, considerate, understanding. Today's agent, Ms Samantha, was beyond exceptional and for us, the customer relationship is more important than anything. Thank you Aptive for having a dedicated and courteous staff.

5 years ago

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Rafael Citrus Heights, CA

Initially we were told by the sales person that we are not obligated for anything after the first service when technician showed it seems that we are already set up for a year service, and I do have to say I was impressed with the technician he did a very good job around our house and amazingly we actually have not seen any ants inside since the service was performed That’s not what I expected.Thank you

5 years ago

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Matt Seeker St Louis, MO

I was very happy with today's service. My technician asked what the problems were, I walked around and explained the areas where I had seen issues. She listened to everything I said and answered my questions and explained how she was going to take care of the problems I was having. I was very happy to see she had a mask when she came to the door and as we walked around the house. I also tried to click on the $5.00 Wow! link but got an XML error. Please see the my technician receives here $5.00 bonus.

5 years ago

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Doug Martin Palm Harbor, FL

Mr. B was very polite, very knowledgeable as he answered my questions easily, and seemed very thorough. This was our first (paid)treatment. We had the initial treatment for free and I thought they would all be minimal like the Initial treatment. Mr. B surprised me as I watched how he treated my property and returned to clean webs from the screened area. I truly hope you have a lot more Mr. Bs in your employ. Thanks for the Monday Surprise!

5 years ago

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Kim Lamoree League City, TX

Actually, I surprised myself. I don't usually give salesman the time of day, but I was very impressed with my salesman. I felt like he was honest and I could trust your company would do a good job. So far no bugs! We'll see how long they stay away. My technician was very polite and professional. I didn't see him actually perform the work, but the results have been good. I am hoping that these results last until the next scheduled spray in 3 months.

5 years ago

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Nick Braun St Louis, MO

As a service, we have struggled to have our needs met by your company. That is until we were sent the service technician, Jevon. He went above and beyond to ensure that every possible solution to our issue was explored. Prior to reviving Jevon’s assistance, my husband and I were planning to switch companies. Jevon’s outstanding work and efforts have convinced us to continue to be a customer of Aptive.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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marites b dela rosa-stover Sugar Land, TX

Jorge is very respectful of my property, i really like his demeanor. Very nice young man. I have always requested in the past to send me the same person to do the job but so far i have had new person almost always. I would like to know the person who comes into my house even if it's just every 3 months. Please send Jorge to do the job at my house every time. Let me know when he is available and in my neighborhood and i can bend my schedule. That's how good this person is. He has the right attitude and very respectful. That matters the most.

5 years ago

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Patty Bowles Sacramento, CA

So far Aptive has been good at confirming and being on time to appt. Nate was the technician who came out after the first technician did not complete the service. 1ST technician missed the entire leftside of house as well as various wasp nests and other webs, etc. I want Nate to continue servicing our home. He was very thorough and personable. He's awesome!!

5 years ago Edited September 14, 2021

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Dede St. Petersburg, FL

Paola was very efficient and completed her service to our home diligently. I was very appreciative and impressed by the fact that she had a mask on when she knocked to complete the paperwork. She also kept socially distant as possible when explaining the check sheet and also when letting me know she had finished her work. I was very impressed with her overall. I would be happy for her to do my service every quarter.

5 years ago

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Belinda Retault San Antonio, TX

Our technician, Shawn, was very helpful in answering our questions and he did a thorough job. Shawn also called to notify me that he was on his way and was punctual. We have been a customer of Aptive for several years and our experience with Shawn was very pleasant. We would like to know if we can request that Shawn be our permanent technician for all our appointments?

5 years ago

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Eduardo Minaya Stafford, VA

1st Aptive Technician performed a poor job with removing bug webs and treating my property. The 2nd Aptive Technician, Abraham M, performed an amazing job with removing all cobwebs and bugs from around the house, and treating the garden beds and high bug risk areas with your preventative powder products. Hopefully these efforts will help reduce the visible bug signs and traffic areas.

5 years ago

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Heidi Roberts San Antonio, TX

Dartagnon H came to the house and immediately got started checking the premise and spraying the outside. He paid special attention to requested areas (under BBQ and under trampoline) and even locked up my gate after completing the outside. At my request he sprayed the inside downstairs and garage and was very respectful and unintrusive. I’m very happy with this company.

5 years ago

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John Hartnett Vacaville, CA

The technician pictured here was very efficient, helpful and courteous on the day he was here (sat July 25). However, the guy that was with him had no mask and was coughing and spitting on the property out front. To their credit, they were taking him back to Sacramento after servicing our yard. Just a little disconcerting in these times though. But on the whole, after only 2 service calls we are pleased with the service including initial contact with Blake and first service from Nate.

5 years ago

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Mike McGrath Pawling, NY

This review is for my technician who visited our home today his name is Dante. I found him to be very informative, courteous, helpful and thorough. I greatly appreciate the time he spent explaining the products that were being used for this visit. I was unable to leave a note by his picture because the link for that note did not work. I did give Dante a tip after he performed his service. I would appreciate it if Dante could be scheduled for my next appointment. Thank you

5 years ago

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Dinesh San Marcos, CA

Excellent experience with the person came for service but he turned up after multiple calls and consistently follow up with Aptive customer service. Extremely poor performance of Aptive in supporting customers for reservice. Thank good at least some one came at the time or next service. Worst company I have seen in managing complaints. I will not give even single star to the company but employees are good.

5 years ago

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Yolanda Escoto Chula Vista, CA

A special SHOUT OUT THANK YOU to this team that came out to service our home on Monday! These two professional young men did an outstanding job clearing the roof pests, fumigated all around, installed a box rat trap and were very friendly, respectful and professional in their interaction with me. They worked very hard and I appreciated their collaboration and hard work! Thank you.

5 years ago

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Josh Jepsen Houston, TX

Thank you so much Carl for the assistance today. I was a bit frustrated with Aptive's service after the miss steps in the previous 2 visits, but your service today was exceptional. Your assistance with the rat traps and answering my questions was most helpful, and you even took extra time to assist with ants in our back corner garden. I really appreciate the help and hope to see you again for the next service.

5 years ago

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Pam and Darren Kirkland, WA

He listened, and he took care of all the issues that were needed. The only thing he wasn't able to take care of was the rodent traps because he didn't have any, we are still waiting for those. Other than that he is the best technician we've had out so far, and would prefer him back again. He even followed up after his appointment to say what he took care of to confirm all that he did. Thank you!

5 years ago

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Darrin Peet Anaheim, CA

Eric was respectful and did a great job with treating our new house for pests. I had an issue with your customer service because I called two weeks ago to set up an appointment before we moved all of our furniture and dogs into the new house, but never received a call from Aptive with a date until I called back 3 days ago to make the appointment. Eric was limited on what he could treat due to all kinds of stuff in the way because we just moved in. I am a new customer to Aptive and Eric made me feel welcome and offered all kinds of support if needed.

5 years ago

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Eric Humphreys Elk Grove, CA

I am much better technician this time of then last. This time my technician was Juan. He was fantastic. He listened to my concerns was very informative and provided a service that made me feel I was getting my moneys worth. I was close to canceling my service but Juan's service today helped, at least for now, to make me feel satisfied that I am getting what I am paying for.

5 years ago Edited September 14, 2021

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Mason Martin Richmond, TX

Reason I signed up is to have someone come in between my quarterly services for free. Isaiah was amazing with his attention to detail and was able to notice things I hadn't before. I called to schedule my appointment due to the uncontrollable amount of wasps around my home. I told him where to look and he went out of his way and observed some nests that I haven't even seen at my own house. Major shout out to him for his punctilious and dedication to his craft. All smiles here!

5 years ago

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Sandi Brunello Sugar Land, TX

Technician today did good job on outdoor service. Was frustrating that he would not come inside house to inspect & treat active evidence of ant infestation. According to him, the Aptive office in our area has told techs not to enter homes due to red level related to COVID in our county. However, the local Aptive customer service rep who spoke to me today said there was not an indoor restriction set by the company. Thank goodness that customer service rep named Pedro scheduled indoor service for my house next Monday. Very grateful to him. Please consider more consistent communication to branch office teams.

5 years ago

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Nathalie Rahnama Aldie, VA

Our technician, Daniel C was extremely professional, knowledgeable, and did a great job answering our questions! We did attempt to Click on the link provided in the email to give him a review for the $5.00 bonus but get an error page that says access denied. We do feel that Daniel C went above and beyond and hope that by reviewing his service via this platform gets him the recognition and bonus.

5 years ago

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J Hinden Pompano Beach, FL

My initial contact with Salesman was positive. He,JAKE, answered all my questions and gave a first class appearance. He was brought from out of state and ,of course I was leery about that. He continued to answer forthrightly,so I allowed service to come the next day. The next day another young man appeared,again from out of state, he again answered my questions. This company seems to be a company that I want to continue have servicing my home.

5 years ago

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Osmond Tinnie Paramus, NJ

Gordon T provided exceptional service. He was very friendly, thorough and knowledgeable. My initial service was schedule in June but I rescheduled it for July 9 so that I can have in-home service as well. Unfortunately, the customer service person who rescheduled my appointment did not note in-home service but Gordon was happy to complete the in-home service after he asked me about the pest issues we were having. His customer service skills is top notch!

5 years ago

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Robb A San Leandro, CA

Both the sales rep and Tate who completed the services were very professional. Tate did an excellent job of thoroughly inspecting my home for pests and rodents. He uncovered the location where rats had been entering our basement. I was extremely pleased to find this out. He made a recommendation to take care of the entry point. He was excellent. Thanks Aptive and thanks Tate

5 years ago

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COLLEEN A MATHIESON San Diego, CA

The two men, Eric and ? were very polite and they did wear protective masks which I appreciated. They introduced themselves and showed me the information that I had registered with Cameron whom I saw a few days ago and signed the agreement. They explained what they would do and I showed them around the outside of the house We discussed various points and I left them to continue. They seemed to do a very good job and I am looking forward to having them back in 20- 40 days.

5 years ago

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Jack San Diego, CA

Both the sales person and the technician were well groomed, very courteous and easy to talk to. I walked the perimeter of the property with both the technician and the sales rep and they told me exactly what they were going to do and what I needed to do to make the job the best they could. We have a dog and the tech told me to make sure he was kept inside at least 2 hours after the treatment to make sure he would be OK. Overall I am extremely satisfied with the service so far.

5 years ago

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Jennifer Lane St Louis, MO

Peyton came by today for the 30 day follow up treatment/first quarterly treatment and he was great!! Knocked down and sprayed outside where necessary, and came inside and sprayed around and explained a few things and showed me a few places around my house that had gaps where bugs could be getting in. I've only had 2 treatments but I'm impressed with aptive's services!

5 years ago Edited September 14, 2021

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Carolyn Edwards Clute, TX

The two technicians that have been to my home have done a great job. Now, what I am questioning now is that this note on my receipt. I asked Toby when he arrived if you guys had received an email/text I sent asking was it too wet to spray. He said No...it was not and that he had even sprayed in the rain. Well this note probably should be modified if you can spray in the rain....this note is not applicable.***PLEASE AVOID UNNECESSARY CONTACT WITH MATERIALS, STAY OFF TREATED AREAS UNTIL DRY. Although the job was done well...I had to survey my home for some improvements being made this week....with that I found that their are still several cocoons, which has been stated by both technicians that they were removed. Not a dissatisfied customer, just want the notes to read as it is. Thanks, Carolyn

5 years ago

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Upu Kei Delaplane, VA

The customer service was great. I just happened to stumble across Aptive while searching for services through google. I submitted a request for a quote and within 15 minutes Jeff contacted me via phone. Jeff made it very easy to make a decision to use their service. The technician came the next day and was so thorough with the treatment. As stated, there are no hidden fees or additional costs. All contracts and resources are sent by email in a timely manner. I am a new customer. We will see how the treatment goes. So far, I have encountered ZERO issues and I am pleased.

5 years ago

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Jacqui Fredericksburg, VA

So far so good! We just signed up yesterday and the technician was here this morning as promised and applied our first treatment. He was courteous and professional and finished with half hour as he had said, completely the tasks and then letting us know what he had found and what treatments he had applied. So far I think that the service is great, I like what I've read about the products, and the company and now it's down to seeing how it works. In the future I hope to rate the effectiveness of the products

5 years ago