Aptive Environmental
9.9
Overall Score
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Spencer O Indianapolis, IN
Today we had received exceptional service through Aptive from Skye A. He made sure to ask us, before treating the house, if we have been experiencing more bugs and/or how he can improve the service for today. He took the time to treat our house throughly, which was greatly appreciated. He by far was the most involved Aptive worker we have had come to our house so far. Aptive as a service is also extremely friendly and willing to accommodate however they can. If you begin to see more bugs around your house, simply call them and they will send someone out to spray again. Yearly services are reasonably priced and employees tend to take pride in giving their costumers the best service they can.
4 years ago
Carmen Favorito Sacramento, CA
My service technician Marcus was great. He was very informative about my pest control issue and how I can help to deal with it. He was professional, patient, non-judgmental, great attitude and thorough when completing the service. When your company has new employees, Marcus would be great at training them, as well as supervising them. He not only goes beyond providing technical services, but provides excellent customer service through his patient demeanor and dedication to his work. I hope your company gives him a raise and promotion so you do not lose valuable employees like Marcus, and your company will continue to thrive through satisfied customers. I would like to request to have Marcus W do the quarterly services as well. Thank you.
4 years ago
Reply from Aptive Environmental
Thank you so much for taking the time out of your day to write such an appreciative review of Marcus. He is a truly outstanding employee and we appreciate him so much. We are proud of his dedication and professionalism. :)
Mar. 13th, 2020
Kat Roseville, CA
We cannot say enough about Jesse (I am awful with names, but I believe it was Jesse) as he was incredible about answering all our questions, providing us with sticky pads to better observe our home and taking time to provide excellent customer service. He’s the only person who has cleaned away cob webs and taken time to really inspect around the house. We had cob webs all over and were considering changing our services to another provider out of frustration. But he showed up, did the job right and kept us on board with his great service! Jesse is representative for your organization. Thanks Jesse!
4 years ago
Tina Christakis Holiday, FL
Chad did an excellent job!
I would like to have him as my only service technician servicing my house.
I will work around his schedule for my next service.
When I wrote my first review on October 2019, didn't have to much of the time to explain my citation.
I own my home for 25 years, never had any pest control done.
But the past 2 years had to go to Texas for business so I decided to rent my home to a friend, as a favor.
Returning from Texas few months ago, I find my home destroyed and full of German coaches in the kitchen. I was very upset but unfortunately that's what's happening when you trust your home to a friend thinking they will appreciated and taken care of it.
Big mistake... I was wrong!
So I contact Aptive to resolve my coach problem.
Chad, was my service guy.
The first time in October and the second time today 11/20/19.
I saw a big difference from his first service. Today he came to inspect the results and to spray again.
He is professional, dedicated, polite.... But most important finally solve my problem.
He is an excellent worker and still I would only want to work with him and around his schedule.
Great job Chad!!!
Thank you so much, and as much I appreciate you...
Hoping Aptive do the same!
4 years ago
AW Fairfax, VA
I couldn’t be happier with Qusay’s service! He was very professional, made the effort contact me early this morning to coordinate the appointment time, took time to understand the bug issues I was experiencing and communicated his approach and to remedying the problem, offered tips on what I could do in my yard to make the bugs less interested in staying around, and was courteous throughout the entire time.
I’ve had my doubts about staying with Aptive due to previous negative experiences, but as long as they have folks like Qusay who are customer-service focused, I will continue to use this service! Great job!
5 years ago
Reply from Aptive Environmental
Thanks so much for the feedback! Please let us know if there is anything else we can do for you!
Oct. 23rd, 2019
Sandra Cruz Brandon, FL
My technician was Rashad, a very nice and polite man. He listened to my concerns and offered advise and solutions on how to solve them. He will work with me to get those issues under control. He also came up with a plan on how we can work together to permanently get on top of it. In addition to what he did while he was here he even had a check list on what I need to do before he comes back next month emailed to me from his office. I have only been with Aptive for a short time but I feel very confident that together we will be able to put my issues to bed. I recommend Aptive to anyone looking for professional but personal service as well. I used to use one of the more popular services but never felt as comfortable. Thank you.
5 years ago
Deb Magnolia, TX
Jerrod was extremely professional and helpful with all my questions. This is the first time I have ever had a pest control service. I am recently divorced and my husband took care of this. No matter how silly I felt my questions were, Jerrod assured me they were important. He was patient and made sure that I was comfortable with everything before he left. Since I am now on my own, after 25 years of marriage, I have been has forced to inquire with several new services/companies. I can definitely say that Jerrod and the Aptive representative that sold me the service made my experience much more pleasant than some of the other staff/services I have encountered. Thank you for hiring a staff that cares about its customers.
5 years ago
Ray Helotes, TX
Aptive provides a quarterly service and is consistant with the service. It is apprecaited that a text and email message is sent from Aptive to inform me of an upcoming treatment. The notice also allows for me to reschedule to appointment if necessary. Addtionally, I do not have to be home for a technician to provide the treatment (our contract is limitied to exterior home treatment.
Today's treament was performed by Fernando "Fern" A. who presented himself professionally with a full explanation of the treament he was going to perfom. Once the service is performed, an invoice is mailed to me that reflects what arears of the house/yard were treated and the targeted pests.
Pest/insects have been controlled while Aptive has been providing treatment to our yard and exterior of the house.
I would recommend Aptive to others.
5 years ago Edited September 14, 2021
Keashawn Deer Park, TX
We are an existing client and have been for the last six months. We have never been more pleased with the company then we are with Aptive environmental. Our technician this round, Leo, went so much more above and beyond and I have ever seen any technician did I felt compelled to leave a review. I am a single mom who also cares For my mother and This technician helped me move furniture and do a few other things that I couldn’t have done on my own, things he didn’t have to do. The way this man treated me gives me faith and then generation to follow and will keep me a loyal customer of adaptive environmental. Thank you Leo for all you did today even the things you didn’t have to do! You are my favorite technician now And you Have inspired me in ways you will not know! I will find a way to be kind today to a stranger because of you thank you
5 years ago
Joe C Broomall, PA
Had to reschedule for Aptive to come back out free of charge to take care of this flea in gnat infestation on my property.
Aptive showed up right on time. Listened to everything that I was telling the tech. He saw for himself the amount of fleas and gnats that were all over my backyard as we walked through the grass. He explained what he was going to do to get rid of this problem. After he was done I checked the backyard and I did not see any fleas or gnats flying around as I walked through the grass. Few hours later Before letting my two dogs out I check the backyard again and still no bugs. Very happy that he was able to disregard these bugs that had been bothering my two animals. Hopefully the chemical that he put down will last.
5 years ago
Jamie Justin, TX
Sales Rep Trish is great! Went over every question I had. Made sure I understood their agreement before signing. She even gave me her cell number before leaving so if I had questions at any time or problems I could call her directly and she would fix the issue. She has held true to her word, any questions I’ve sent in a text have been answered in a timely manner.
The Tech that came to the house to spay was very professional. Dressed very sharp. Made sure I was comfortable with everything he was doing and asked if I had any questions or concerns. He went over problem areas in the yard I ask him about. He even found wasps nests we had no idea we had. Over all I am very impressed with the service Trish and Alex have give me. I have not had a pest control company because they have always been very pushy at the door. These 2 Aptive employees have been great to work with and we look forward to a big free home and yard!
5 years ago
Yves Alarie
The technician for me was Stefan from Aptive in Bridgeville PA.
He arrive on time and we discussed my problem.
My problem is with voles. I am on about 1.25 acre lot in a wooded area.
He placed 4 bait stations with me looking at what he was doing and following his descriptions of the applications.
He demonstrated how to open these stations to verify the activity (if any) of the voles if they visited the stations and replace the bait if needed.
So, I am very satisfied with his service. So far! Indeed I will follow if this is effective or not in my next review.
Thank you again to Stefan for taking the time giving me a complete explanation of this system.
5 years ago
Donna S Lynnwood, WA
We just signed up for service today, and I am impressed with the polite, professional manner of both your rep (Tayson) and technician (Jose). I have had pest services from many different companies over the past 15 years we have lived at this property and must say that what sold me was your use of a plant based product and the fact that you cover slightly more than the standard base of the house.
Upon arriving, Jose and I walked through the property noting any problem areas (including a wasp nest near our downstairs bedroom window) and a plum tree overrun with aphids. He also was particularly attentive and respectful of my decision to NOT have any product to harm rodents on my property as I rather enjoy watching them in the wild section of our yard.
Thanks!
5 years ago
Deborah Caldwell Glendale, AZ
We have had scorpions at our house and I read that nothing really kills them but finding them at night and squishing them. But after being stung twice I read About Aaptiv’s guaranteed to come back if I ever saw another one and I quit seeing them for over two years now this monsoon season I’ve seen three and got stung again and they came right out and did the whole inside of the house again. I haven’t had the inside done in a while and I think that’s why but I love their guarantee the guys are very professional and attentive and they always get rid of all the spiderwebs outside which I love
5 years ago
Pennie Burroughs Severna Park, MD
My technician Jerome was on time and was very meticulous in treating all areas outside/inside the house for insects. He took his time, but was very efficient and was in and out in no time at all. I have recommended Aptive to my friends and a few are now paying customers. It is the Technicians that make the Company so successful. Employees like Gerome that make Aptive have such great success. and take such pride in doing a good job and being so courteous and professional to the customer. I am very satisfied with the job Gerome did and his representation of Aptive. I will ask for him for my next quarterly treatment. Thank you, Pennie Burroughs
5 years ago
Karleen Monroeville, PA
La Ron performed a quarterly service today and was extremely helpful in addressing new wasp nests in our shrubs and retaining wall lights. He eradicated the wasps and nest in the shrubs today, however the process required to treat the light fixtures is slower and more complicated. Spraying the fixtures would damage the electronic components, so a powder was used to kill the wasps over a few days, leaving the nests to be removed later. The process, products used and follow up required was explained. He even left some product to use should wasps return before the nests can be removed next week. Thanks La Ron!
5 years ago
Cheryl Puyallup, WA
Inspected eaves and exterior windows for wasp nests, spider webs and spider egg sacs. Removed any harborage or nest activity found on front, back and sides of home. Applied Insecticidal barrier treatment around foundation for crawling pest activity Applied insecticide crack and crevice treatment by exterior doors, windows and vents for crawling pest activity and to prevent pest entry into the home. The technician also treated a yellow-jacket nest I pointed out several yards away from the house and set mouse traps in our crawl space to ease my concern of the mere possibility of mice activity. He left the area clean and locked the gate behind him.
5 years ago
Carol San Diego, CA
I had service yesterday performed by David, who introduced himself to me when I opened the door. He asked if I had any specific concerns since the last service. We went over the problem areas. He asked if I noticed any changes in the insect population in the yard. I told him that there had been an enormous increase in spider webs of the messy variety, indicating widows, though I had yet to see one. I brought up the white moths that were present while we chatted. Their caterpillars are VERY damaging to plants and flowers. He said they had no treatment for flying insects, I told him I would use hair spray on them, which he found interesting. He went on to service the yard, the fence, under the lips of my large outdoor planters and raised beds, the normal spots on the outside of the house and patio, my potting area, under the "handles" of the garbage bins, around the hose bibs, etc. He rang the bell to advise he was done and to say thanks. Then he said he was going to do a little more around the entrance and be off. Very nice man; thorough, professional and pleasant. I like the Aptive personnel as well as the service they provide. I have been with Aptive for over a year and have only good things to say about them. Their services are guaranteed. They IMMEDIATELY respond to my emails.
5 years ago
Magdalena Corrado Broomfield, CO
The representative of Aptive showed up on my doorsteps at the wright time, I was getting really frustrated with earwigs and spiders coming inside in our rental home. I know the house wasn't treated for a while ( over 1 year ago for a spiders) .
Your representative Cameron was very knowledgeable, soft spoken and I got all the info I needed to be sure that this was the company I wanted to go with.
Next was the technician's visit set for 9-11 am. Eli arrived little bit after 9 am, which was perfect timing for me.
He was very respectful and kind, he even put a shoe's covers to not to bring any dirt from the outside . Love it and appreciate the gesture. Eli left me a little quote - on the "how we did" flyer- by Mahatma Gandhi, little personal touch which makes you smile.
I haven't seen anything inside and almost nothing outside after his visit till the big rain on Saturday (2 days after treatment). Couple spiders in our lower level and earwig in the kitchen , but I know that it was first treatment for the house since a long time and things can try to come back inside, it takes time.
I would still give 5 stars for both of gentlemen, Cameron and Eli for the professionalism and kindness.
Will be calling to request Eli to be my specialist.
Thank you
5 years ago
Cecile Peters Canton, GA
I am pleased to share that Fabian B is a excellent representative of the Aptive Team. He was professional yet friendly. He freely engaged in conversation during his service.
He was not able to service the outside of the house due to the rain. He assured me that another request for service would be automatically scheduled based upon the notes he would enter.
Fabian was most attentive to his task. Not once did I have to say “ You missed an area.” . As a customer, I appreciated this thoroughness. His performance and technique, should be shared with other technicians to model.
Great job Fabain. Keep up the good work!!
Cecile Peters
5 years ago
S. J. Berkley Burleson, TX
Fernando was our sales rep. He was professional and knowledgeable. A good salesman.
Alex was our technician today. He arrived on time and presented himself and Aptive in a very professional manner. He clearly explained what he was going to do and made sure that I understood. He asked several times times if I had any questions. I believe he performed our service with care and thoroughness. He checked in with me when he was done and again made sure I understood what was done and what would happen next. He told me if we saw any bugs between treatments to call immediately.
I am impressed with the caliber of employees with Aptive. Alex is exceptional. I give him an A+.
5 years ago
David A Danley Ph.D. Peoria, AZ
Joseph was courteous and very helpful. He listened to our concerns regarding the scorpions we found inside our house. He offered advice and provided glue traps and powder to try to alleviate our problem.
Unfortunately, the last person before him was so fast and cursory that we believe that is why we found scorpions so soon after the other man's visit. Also, the other guy failed to do my office/study we he was here and that is where I found a baby scorpion awhile after his visit.
But, Joseph, thankfully took the Necessary time to treat our home properly; and, hopefully, prevent another call-out to our home.
5 years ago
JAM Murrysville, PA
We had our second application on Monday 7/15. Chris was the service representative. Our expectations were high based on our initial application by Savanna and Matt. We were pleasantly surprised that Chris did an equally great job. He is to be commended for his professionalism and his knowledge of what we needed done. He went beyond in his service - after completing our service I had forgotten to mention a wasp nest under our sliding board by our pool. Chris without hesitation reopened his supplies and took care of the wasp nest. We are so pleased with Aptive service and are looking forward to our continued association.
Thank You - Janet Montali
5 years ago
Bill Stalcup Vancouver, WA
Very nice service guy. He did everything my wife requested and he was very polite. This was a return service due to the last guy seemed to not do a great job because we were seeing more spiders than we have in a long time. The service guy explained that using the straw was not the recommended procedure for the base boards which my wife said he used the straw through the complete house and very sporadic like here and there, for a constant line of good defense. He also said that the last guy used the wrong chemical that was normally used as a deterrent and not a killer. This all makes sense why we were seeing more spiders than ever. The last guy also told us that the inside of the house didn't need a lot of chemicals due to the fact that the spiders are outside and don't want to be in the house while temps were warmer during summer time. He said that's where the food was. My wife and I question that due to seeing so many spiders lately and last time we checked the temps are warm outside. I hope this will take care of these spiders.
5 years ago
jems Boyds, MD
Alfred came out and did a wonderful job. HE had to deal w/a huge paper wasp nest full of hundreds of wasps at a very difficult closed in area. He also had to deal w/mud wasps on the front porch and made sure to inspect property and found other regular wasps nests and took care of them. He did a wonderful job. NIce, professional, cordial. We called regarding small ants in the kitchen which come in when we get a ton of rain, an hour before he got there, no ants, his timing was perfect as we had an ant swarm in our kitchen a few minutes before he arrived. He put out lots of gel bate in the kitchen, just not in one area like other techs and also did the outside window as it seemed they may had been coming from around window siding. We are always happy to see Alfred as he is always professional, courteous of our home and careful not to track dirt or bugs inside. He's an asset to your company! Thank you, Jill and Greg Sater
5 years ago
Matt Blake McKinney, TX
I’ve been a customer for 2 or 3 years now. I’ve had many different service personnel during this time and they all seem very professional and efficient. Today I elected to get my second home serviced also to help eliminate the bug problem there. I couldn’t have been more pleased with the care and attention to detail that Lenzy provided. He covered all the bases in a most professional manner. And because of the additional challages I face in this older, garden setting home in McKinney’s Historic District the value of his attention to detail is appreciated to a higher level with the control of pests. I’d be very happy if I could have him back for follow up in a month and future treatments for my Tucker st. property.
Sincerely, Matt Blake
5 years ago
Peggy F New Braunfels, TX
I all of a sudden have a rat problem inside my house. I called last evening and your service technician came very early this morning and professionally helped me with the situation. He explained what he was doing and why. He also explained about rats and their habits. On his way out he also knocked down all of the visible wasp nests that have grown on my back covered deck. My technicians name was Adam. He gave me a reasonable explanation about what to expect and how we might solve this problem. I appreciated his patience with me as I was definitely feeling uncomfortable in this situation of having a rat inside my house. I suppose I should also mention that as a customer of Aptive this extra service call was absolutely free.
5 years ago
Martha Denver, CO
Josh was very thorough and very professional. He listened to my concerns, and treated all of the areas that I requested of him. He was considerate of not spraying my blooming flowers so he wouldn’t hurt the bees. I’m giving him the five star review, but holding my opinion of how well the product works until I can see the results. This was my first treatment. I have been a customer of Another company That I have been quite happy with. The only reason I switch to active was because of the pricing. I reserve judgment on its performance until I can see the results. When I called into talk to customer service I was disappointed to only have a recording and be told that someone would get back to me before tomorrow that is not OK with me. I give Josh the five stars but not the company so far.
5 years ago
Review Source
Rachel Tang
Grey is good … I’m happy with today service
2 weeks ago
Robin Wilder
On time and super courteous. We feel fully covered.
2 weeks ago
Review Source
Leah Foster
Good communication and pictures documenting treatment.
2 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear that the communication and documentation of the treatment met your expectations. If you need anything else, feel free to reach out!
Oct. 25th, 2024
Happy Living
He was very kind and generous and didnt rush through
2 weeks ago
Reply from Aptive Environmental
Thank you for sharing! We're glad to hear the technician was kind, thorough, and took his time. If you need anything else, feel free to reach out!
Oct. 25th, 2024
Review Source
Megan Stark
Tech was very communicative appreciate that
2 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear the technician kept you well-informed. If you ever need anything else, feel free to reach out!
Oct. 25th, 2024
Greg Espinosa
I am extremely satisfied with Aptive pest control.
2 weeks ago
Reply from Aptive Environmental
Thank you for sharing your satisfaction with our service! We're happy to hear you're pleased with Aptive. If you ever need anything, feel free to reach out!
Oct. 25th, 2024
Rhonda
Technician was very informative and friendly
2 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear the technician was both informative and friendly. If you need anything else, feel free to reach out!
Oct. 25th, 2024
Review Source
Daniel Switzer
Travis did a great job explaining the service renewal
2 weeks ago
Reply from Aptive Environmental
Thank you for sharing! We're glad to hear that Travis provided a clear explanation of the service renewal. If you have any other questions, feel free to reach out!
Oct. 25th, 2024
Review Source
Cedric Weng
Efficient and friendly, super kind and professional
2 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're pleased to hear the service was efficient, friendly, and professional. If you need any further assistance, feel free to reach out!
Oct. 25th, 2024
Review Source
Ray Ray
I disliked nothing. So far aptive has been great.
2 weeks ago
Reply from Aptive Environmental
Thank you for sharing! We're glad to hear you've had a positive experience with Aptive so far. If you ever need anything, feel free to reach out!
Oct. 25th, 2024
Review Source
Robby Robinson
Great communication and courtesy! Very thorough
2 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're happy to hear that the service was thorough and communicated clearly with courtesy. If you need anything else, feel free to reach out!
Oct. 17th, 2024
Review Source
Nick Kersting
Marcus was cordial and efficient. He was very thorough
2 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear that Marcus was cordial, efficient, and thorough in his work. If you need anything else, feel free to reach out!
Oct. 17th, 2024
Review Source
DrePhus
Thorough & efficient service - thank you
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear you were pleased with the thorough and efficient service. If you need anything else, feel free to reach out!
Oct. 17th, 2024
Review Source
Lynn McNeill
They are always professional and responsive
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear that you've consistently experienced professionalism and responsiveness. If you need anything else, feel free to reach out!
Oct. 17th, 2024
Brooke Howard
Friendly, informative, professional technician
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear the technician was friendly, informative, and professional. If you need anything else, feel free to reach out!
Oct. 17th, 2024
Review Source
Alisha Beskin
Technician was great. Appreciate his attention to detail.
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear the technician's attention to detail made a positive impression. If you need anything else, feel free to reach out!
Oct. 17th, 2024
Review Source
Scott Whitley
Satisfied customer with service provided
3 weeks ago
Reply from Aptive Environmental
Thank you for sharing! We're glad to hear you're satisfied with the service provided. If you need anything else, feel free to reach out!
Oct. 17th, 2024
Gary
Does good job, but good relative to which person does the visit.
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We understand that service quality can vary, and we’ll work to ensure consistency across visits. If you have any specific concerns or need assistance, feel free to reach out!
Oct. 17th, 2024
Review Source
Nonnie Nutting
Good customer service. Effective treatment.
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear you’re satisfied with the customer service and treatment. If you ever need anything else, feel free to reach out!
Oct. 17th, 2024
Review Source
Mukhtar
Efficient, friendly service. Would recom
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear the service was efficient and friendly. Your recommendation is appreciated! If you ever need anything, feel free to reach out!
Oct. 17th, 2024
Review Source
O. Barry
Great job. On time. Sprayed extensively.
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear the service was timely and thorough. If you need anything else, feel free to reach out!
Oct. 15th, 2024
Review Source
Mike Kulaga
Omar was very courteous and professional
3 weeks ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear that Omar provided courteous and professional service. If you need anything else, feel free to reach out!
Oct. 15th, 2024
