Aptive Environmental

Very nice service guy. He did everything my wife requested and he was very polite. This was a return service due to the last guy seemed to not do a great job because we were seeing more spiders than we have in a long time. The service guy explained that using the straw was not the recommended procedure for the base boards which my wife said he used the straw through the complete house and very sporadic like here and there, for a constant line of good defense. He also said that the last guy used the wrong chemical that was normally used as a deterrent and not a killer. This all makes sense why we were seeing more spiders than ever. The last guy also told us that the inside of the house didn't need a lot of chemicals due to the fact that the spiders are outside and don't want to be in the house while temps were warmer during summer time. He said that's where the food was. My wife and I question that due to seeing so many spiders lately and last time we checked the temps are warm outside. I hope this will take care of these spiders.

Alfred came out and did a wonderful job. HE had to deal w/a huge paper wasp nest full of hundreds of wasps at a very difficult closed in area. He also had to deal w/mud wasps on the front porch and made sure to inspect property and found other regular wasps nests and took care of them. He did a wonderful job. NIce, professional, cordial. We called regarding small ants in the kitchen which come in when we get a ton of rain, an hour before he got there, no ants, his timing was perfect as we had an ant swarm in our kitchen a few minutes before he arrived. He put out lots of gel bate in the kitchen, just not in one area like other techs and also did the outside window as it seemed they may had been coming from around window siding. We are always happy to see Alfred as he is always professional, courteous of our home and careful not to track dirt or bugs inside. He's an asset to your company! Thank you, Jill and Greg Sater

I’ve been a customer for 2 or 3 years now. I’ve had many different service personnel during this time and they all seem very professional and efficient. Today I elected to get my second home serviced also to help eliminate the bug problem there. I couldn’t have been more pleased with the care and attention to detail that Lenzy provided. He covered all the bases in a most professional manner. And because of the additional challages I face in this older, garden setting home in McKinney’s Historic District the value of his attention to detail is appreciated to a higher level with the control of pests. I’d be very happy if I could have him back for follow up in a month and future treatments for my Tucker st. property. Sincerely, Matt Blake

I all of a sudden have a rat problem inside my house. I called last evening and your service technician came very early this morning and professionally helped me with the situation. He explained what he was doing and why. He also explained about rats and their habits. On his way out he also knocked down all of the visible wasp nests that have grown on my back covered deck. My technicians name was Adam. He gave me a reasonable explanation about what to expect and how we might solve this problem. I appreciated his patience with me as I was definitely feeling uncomfortable in this situation of having a rat inside my house. I suppose I should also mention that as a customer of Aptive this extra service call was absolutely free.

Josh was very thorough and very professional. He listened to my concerns, and treated all of the areas that I requested of him. He was considerate of not spraying my blooming flowers so he wouldn’t hurt the bees. I’m giving him the five star review, but holding my opinion of how well the product works until I can see the results. This was my first treatment. I have been a customer of Another company That I have been quite happy with. The only reason I switch to active was because of the pricing. I reserve judgment on its performance until I can see the results. When I called into talk to customer service I was disappointed to only have a recording and be told that someone would get back to me before tomorrow that is not OK with me. I give Josh the five stars but not the company so far.

Were it possible to leave 0/5 stars that would have been my rating. Aptive is currently under investigation for the death of my dog and a neighbor's dog. I was told by the persistent salesperson, well a lot of things, first, and most importantly that their products are safe around pets and children. THIS IS NOT TRUE THEY ARE NOT PET SAFE! The bait they use to kill smaller animals, like mice and other rodents, is a 2nd generation anticoagulant rodenticide, call difethialone, you will see it on your statements of what was used, The 2nd generation means it is more powerful than then the difethialone that used to be used. It is extremely toxic whether your animal eats the bait itself or from eating an animal that ate the bait. Our bait boxes, which I didn't ask to be used by the way, I wanted spiders and ants gone, every single month were moved. Something, bigger than a mouse, was moving them 15-30 feet, all of them and I would inform the techs and they just refilled them and put them back, because they would be open and empty. Finally on the 4th month of this, the 4th month, they staked them down, and I still didn't know what the lethal toxic ingredient was until I finally received the statement I should have from the technician and I read the word. I know of it from a dog that ate some of a bait cube once and it killed him, so I knew the moment I read the word what it was and it is, nor has it ever been, considered safe for animals. Do you have an outdoor cat that kills birds, because this stuff is extremely lethal in birds, then you could have a dead cat on your hands and no idea why. Always look at what is being put on your property, down to the finest detail. And...they told me, because this was NOT IN MY CONTRACT, that they don't have to listed what pesticides they use in the contract, and in fact they did not or I would have seen it and never signed up in the first place, which I did just to get rid of the sales guy who wouldn't stop coming by my house. Aptive, as in it's owner's David Royce, Vess Pearson and stake holder Citation Capital are making millions off of "PET SAGE" tags to it's service, and in the meantime they are killing our pets, with no concern whatsoever. I reported to the company, who never even apologized for the loss, except the summer salesman who signed me up, he was who relayed the pet safe, because that is what the company told him. They aren't even honest with their employees. One employee told me that when they do her property they use a way stronger solution because otherwise it isn't effective. She was a horribly insensitive woman who only called to let me know they would not be charging me the $199 contract cancellation, how sweet, they wouldn't refund the other months of service though, and so the credit card company will handle that and because no one took the concern to heart in the least, I had zero reassurance it would be looked into, so I reported them to the State of Colorado Department of Agriculture. No one will understand how much you love your pets more than you will, and they will act accordingly. Plus, their employees never had any protect gear on when handling the bait, no masks, gloves, nothing, except when they came in your home they put booties on so they did not track in dirt. The very least of my concerns. They took them off when they left the house and went to spray and refill bait boxes. Had I thought about it I would have gotten pictures of the employees without protective gear, but I did have photos of the bait boxes moved, quite a distance, even after staking them and reporting that to the company who took no action to keep it from reoccurring. How many animals died because of it, I guess we will never know, and neither does Aptive. No consideration was given for the cost to put down my animals or the agony of losing them, not even an apology from anyone who actually still works for Aptive. What a company huh?

My experience with Aptive Pest Control was disappointing due to unclear information regarding pricing and cancellation terms. At the time of enrollment, I was told that the service could be canceled at any time, which influenced my decision to sign up. When I later attempted to cancel, I learned that there were cancellation fees and contract terms that had not been clearly explained at the start. Had this information been communicated more clearly, I would have made a different decision. I encourage others considering this service to ensure all pricing and cancellation details are fully explained and provided in writing before enrolling.

In September, an Aptive rep came door-to-door and sold me on one single treatment with immediate cancellation. I paid what I understood was a one-time fee. Then Aptive scheduled/attempted another visit the following month with about 30 minutes notice, which I never agreed to. Since then, I’ve been trying to cancel for over 30 days. To make it worse, their “customer service” email doesn’t even receive emails. When I finally reached customer service by phone to cancel, I was told I was actually enrolled in a “Pro plan” for $120/month — something I did not knowingly sign up for. The service technician then tried to “discount” it to $80 (what I paid the first time), and when I again said cancel, he told me there’s a $199 cancellation fee and that he would be invoicing me. This whole experience has been exhausting and feels intentionally designed to trap customers into recurring billing and fees they never agreed to. Terrible customer service, misleading sales tactics, and aggressive cancellation practices. I do not recommend Aptive to anyone.

I purchased a home to rehab that was empty but had fleas. I paid a onetime service fee of $323.67. They came out on time and sprayed the home. I told the technician that the house is completely empty and to spray heavy. The house was fine for 3 days then I started noticing the fleas again. I called Aptive and requested that they come back out and spray again. They told me I would have to sign a 1-year contract in order for them to come kill the fleas I had already paid to have killed. They said this happens sometimes and they will just come every few weeks until they are gone. I declined because no one told me this when I paid for the one-time service. The rep on the phone told me he couldn't approve them to come back out, and his manager would review and call me back. That was 2 weeks ago, and no one have bothered to call. I would not recommend Aptive at this point. Why offer one time service on empty homes with no pets and not kill the fleas? why not just tell me you don't care instead of telling me someone would call me back to resolve the issue? I didn't ask for any money back or anything additional. Just kill the fleas I paid to have killed.

Rowell was very nice young man and asked about my concerns and if I wanted him to target anything specific. Sent many pictures of areas he treated. Comprehensive coverage and easy company to work with.

I never do these reviews. Ill be quick. 2 stars representing the 40 percent of experience that was good so far. They like many other places may do well, like places that dont have pests to begin with. You do NOT receive what the sales personnel say you will receive. I gave them a solid chance. I asked about being unsatisfied with the product am I allowed out of the contract with no termination. I was told yes. However, this place apparently exterminated that part from the sales guys verbal agreement with me. This said, I was I want to say I still have ants. I was also informed if I'd like to see the bees gone I would have to remove the nest and give it to them. Im not kidding. 1 star will not get anyone's respect enough to read this so I'm hoping a 2 star saves some hassles for someone. I still need to find a company for my basic needs, I think you should too. I've no problem paying for services, but I guess I see it like this. I pay someone to fill my car up with fuel, second time I stop by for the same service, I get half a tank. When I reach out to explain this isnt going to work, I get told to kick rocks basically. If I'd like to buy fuel elsewhere, I'm also obligated to pay them an out fee of 200 to shop elsewhere. You will NOT be allowed to cancel even with shitty service, dont listen to the sales people. Move along to a more reputable long term solution. This company does not offer that.

Today the exterminator was awesome! He provided me with information and education that no one has given me in the time that I've been using this company. He took his time to treat every room in my home, provided me with mosquito treatment, put out fresh baits and traps throughout my home, and addresses my concerns of water bugs and moths as well by treating the outside. He was also very professional and very respectful and friendly. One of the best exterminators I've had thus far!

Eusebio was hands down the best aptive representative that was highly professional at the work. He worked his way to interior and put good amount of detailed work outside for the ants and wasp issues we had going on. He worked with no supervision. He found the issues himself, applied treatment all over and made sure our home is ready for the winter season. Highly recommended!!

Yesterday was my first introduction to your company. I had the pleasure to meet your salesperson Connor who earned my business. Later that day I had my first service . Jason was my service rep who could not have been more attentive to my needs that I had discussed with Connor earlier in the day. I had a horrible hornet’s nest that he addressed immediately. He made me aware of all of the procedures and efficacy oF the products that were used. Both of your representatives are consummate professionals and I look forward to doing business with your company.

Greg came out today for my quarterly service and did a very thorough job. He was notified me when he would arrive, was polite and professional and just an overall positive energy! He provided great follow-up and pictures and left me feeling good about with the service he provided. I mentioned spiders before he arrived and he reassured me after they were taken care of.

They definitely take care of any problem you have. They also take care of mosquitoes and voles which have been a huge problem but with there services I haven’t seen any and I can enjoy my yard now. I love that they treat for aphid and snails and I definitely see the difference in my flower garden, they look so beautiful! I recommend one hundred percent to anyone looking for pest control!

I had an absolutely great experience with Customer Service Mgr Kenna P. I was actually leaving Aptive, and Kenna attempted to keep me around. But she did it in such a polite nice way that I stayed. She listened to my concerns, addressed any open issues, and made herself available until I was satisfied. Again, my initial goal was to leave and find another service, but I now know that you don't get this type of customer service from other competitors. I'm staying with Aptive (plus my complaints were minor). Great job Kenna P and the entire Aptive Team!

I have been using Aptive Environmental about 10 years.. I am very satisfied with the service. They address my issues with spiders each time the technician comes. The technicians are well trained, friendly, curious,and efficient. I really like the pictures they take of the treatment cites I highly recommend Aptive Environmental if you are looking for a total Pest Control company who will treat you like family from the scheduling staff to the technicians.

I had some questions about my new service. The local Tulsa office was friendly and helpful. Chris, the person who came out to treat my property, was very professional. He explained my service and what he would be doing to treat my property. Chris was friendly and pleasant even though he had treated my property outside in 100° weather. I definitely would recommend Aptive for pest control service.