Name: Aptive Environmental
Rating: 4.7

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pavan kumar sunkara

Best service all the time. Thank you so much

1 week ago

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Annie Leach

Professional demeanor . Good at his job.

1 week ago

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Zteben Blarg

Everything was great as always hope no more bugs

1 week ago

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Your Highness Has arrived

Well I only gave 4 ⭐️’s because Im on my 1st treatment….. So Adam would be our sales consultant and he was top notch sales man! He was kind, informative and was very patient with my wife and myself. He made our decision at ease as he made sure we understood step-by-step, and answer all our questions. The world needs more people like Adam! Thanks Adam

3 months ago

Reply from Aptive Environmental

Thanks for the feedback! We're glad to hear that Adam provided excellent service and made the process easy for you and your wife. We appreciate your kind words and will make sure to pass them along to him. If you have any questions as you continue with your treatment, feel free to reach out. We’re here to help!

Sep. 23rd, 2024

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JoAnn Brenner

Reliable service to treat my house with an emphasis on ants.

1 week ago

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Charmaine Radcliffe

Great and thorough service. Paid attention to trouble areas.

1 week ago

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Nathan Cairns

I liked the attention to detail and the expertise of Terrance.

1 week ago

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Steve and Suzanne Gandy

Sasha did an excellent job and explained everything she did.

1 week ago

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blanche moore

The tech was very polite he took time to ask what I needed done. He was very professional.

2 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the technician was polite, attentive to your needs, and professional. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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John Clark

Did well in keeping me informed of when would arrive and sent pics of completed items when done.

2 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that the technician kept you updated and provided pictures of the completed work. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Christopher Hingle

Dylan did a great job covering all our concerns and needs. He was very thorough and courteous.

3 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're happy to hear that Dylan addressed all your concerns with thoroughness and courtesy. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Tommie Ford

Service technicians always handle our concerns and do a great job. No indoor pests at all.

3 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the service technicians are consistently addressing your concerns and providing great results. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Jimmy Thayil

Great service. They are friendly and explain the process. Make sure all your issues are resolved

3 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that the service was friendly and thorough, with a focus on resolving all your concerns. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Nora Martinez

Thank you for making this easy! Paul was awesome with the care of my yard treatment!

3 weeks ago

Reply from Aptive Environmental

Thanks for sharing! We're happy to hear that Paul did a great job with your yard treatment and made the process easy. If you need anything else, feel free to reach out!

Oct. 15th, 2024

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Debbie Barrientos

Worker was very polite and professional. He listened to my concerns and answered all my questions.

4 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s wonderful to hear that our technician was polite, professional, and attentive to your concerns. We're glad all your questions were answered!

Oct. 10th, 2024

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Nancy Meason

Everytime I have service I get a new person,??? This last guy was here a total of 10 minutes and I have a huge yard! Pretty sure I did NOT GET WHAT I AM PAYING FOR! We ask him to do the inside and he said he didn't have the correct spray to do that......NOT IMPRESSED AND THINKING OF CANCELLING MY CONTRACT

1 month ago

Reply from Aptive Environmental

We’re sorry to hear about your recent experience and understand your frustration. It’s important to us that you feel confident in the service you receive. We’ll make sure to address this issue, and if you’d like, please reach out to us at customersupport@goaptive.com so we can discuss how to make things right. We appreciate your feedback and the opportunity to improve.

Oct. 4th, 2024

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Trey

I wanna say Daniel S. was amazing!!! If I could get him every time I would. Great work ethic and good person!

1 month ago

Reply from Aptive Environmental

Thank you for your kind words! It's great to hear that Daniel S. made such a positive impression with his work ethic and professionalism. We’ll do our best to ensure you continue to receive excellent service. If you need anything else, feel free to let us know!

Oct. 4th, 2024

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David Go

Joseph my technician was great! On time. Answered questions. Friendly. Great service. Above my expectations.

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! It's great to hear that Joseph exceeded your expectations with his punctuality, friendliness, and helpfulness. We're glad the service was top-notch for you. If you need anything else, feel free to reach out!

Oct. 4th, 2024

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Tim Zenchenko

Courteous and prompt service, the technician clearly explained what's being fine and ask the available options

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We’re glad the technician provided clear explanations and walked you through the available options. If you have any more feedback or questions, feel free to reach out!

Oct. 3rd, 2024

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Padremark Davio

Every tech that has come by has been amazingly friendly and informative. Terrence has always been one of the best!!

1 month ago

Reply from Aptive Environmental

Thanks for the fantastic feedback! We're glad to hear that our technicians have provided friendly and informative service. If you need anything else, just let us know!

Sep. 30th, 2024

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Kathryn A

Dan has an amazing personality. He was very helpful and extremely knowledgeable and took care of all our issues.

1 month ago

Reply from Aptive Environmental

Thanks for the great feedback! We're thrilled to hear that Dan made such a positive impression and was able to address all your concerns. If you need anything else, just let us know. We appreciate your support!

Sep. 27th, 2024

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Kristie Huerta

I like that the service people always communicate every step of the way and send pictures of what has been done.

1 month ago

Reply from Aptive Environmental

Thanks for your feedback! We’re glad to hear that our team keeps you informed and provides pictures of the work done. If you need anything else, just let us know. We appreciate your support!

Sep. 26th, 2024

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Sam

Terrance did an excellent job today, covered all the areas I asked about and 10/10 customer service.

1 month ago

Reply from Aptive Environmental

Thanks for the fantastic feedback! We’re thrilled to hear that Terrance did an excellent job and provided great customer service. If you need anything else, just let us know. We appreciate your support!

Sep. 26th, 2024

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Kristina Maria Shear

This is absolutely SCAM!!!! company. I hope you will read my review before you sign the contact with them. First of all when you sing the contact you they don't tell you they change not for visit, but every month. They ready to come in the winter and spray the snow around the house what doesn't make sense. But if you cancel those visits they still charge you. Second: the spray they use is absolutely don't kill any insects. I should buy other one for ants (which help in 3 days) and they promised their spray will take affect in 3 weeks! Next thing: they will come to spray right before the rain or even during the rain which also doesn't make sense and all spray just flushed away with water. And when you tried from this useless service and trying to stop it they will tell you that you can't do it and must pay cancelation fee 200$

3 months ago

Reply from Aptive Environmental

We’re sorry to hear about your experience and understand your frustration. We aim to be transparent with our services, and it’s concerning that you felt misled about the contract details and scheduling. Your feedback about our treatment effectiveness and timing is important, and we appreciate you bringing it to our attention.

We want to make this right. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and see how we can help.

Sep. 23rd, 2024

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linda hay

Aptive tech came on my property and sprayed my herb and pollinator garden with Bifen destroying it. I did not request this service. I reached out to Aptive, they said they would replace the garden. They provided me with a contact to send estimates. Suddenly, the contact they provided disappeared. (the email and phone number no longer work) I reached out again to the headquarters in Utah. I was given a different email and contact information from a new person who was "devoted to helping me". I sent him the estimates. He disappeared as well. I took them to small claims and Aptive did not show up. Now I have to file a default judgment and hope to get reimbursed to fix my herb and pollinator garden.

3 months ago

Reply from Aptive Environmental

Thank you for sharing your experience with us. We’re sorry to hear about the issues with your garden and the difficulties you faced in resolving them. This is not the experience we want for our customers.

Please reach out to us at customersupport@goaptive.com. We’d like to help you find a solution. Thank you for your patience, and we appreciate your feedback.

Sep. 23rd, 2024

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Ryan Myers

I hope you find this before EVER signing up for a service contract with Aptive. The fine print on their service contract is there to rip-off people just like a Time Share agreement. Their sales pitch and service plan have small important details to scam you out of your money. Initial payment was $50 for May. June was $158. July was $158. I have paid $365 for 15 minutes of service at my home and approx. $20 for the pest control spray product. Now, it's $200 for a Service Cancellation fee. Which they lie and tell you, that you are paying for the discount the salesman gave you to sign up. THERE'S A REASON FOR THIS.... the company knows eventually customers will find out the service they provide is pointless, unless you can't physically spray bug spray on your own property. If you don't read their fine print on the service contract, which they hope you DON'T read it carefully, you will be locked in for at least $600 in total payments. I was lead to believe that their monthly service was $50/mo. It is NOT. I was lead to believe there would be (1) charge of $150 for continuing service past 3 months. Wrong!! $158/mo. is RIDICULOUS (for a 5 minute visit from one of their employees). Please realize their services are NOT worth $158/mo. At my home, 5 minutes of applying a quarter-gallon of pest control spray, is NOT even worth $50 per visit. Also take note, if you experience rain within a few hours after they spray your property, it defeats the entire purpose of them being there, and is a waste of your money.

3 months ago

Reply from Aptive Environmental

Thank you for sharing your thoughts with us. We’re sorry to hear about your frustrations with the service and billing. We aim to be clear and transparent, and it sounds like we fell short in your case.

We appreciate your feedback and want to understand your concerns better. Please reach out to us at customersupport@goaptive.com so we can work together to address this. Your satisfaction is important to us, and we’d like to help.

Sep. 23rd, 2024

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Hugo Chavez

Glad with active on a well job tech knew his stuff

1 week ago

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Geminis Mom

Very communicative and informative rep...

1 week ago

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Charles Golson

On time and most importantly, no bugs or mice!!

1 week ago

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Becky Bellos

They are always on time and to a great job

1 week ago

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Edmond P

1 week ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear Devon provided efficient and professional service. Kudos to him indeed! If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Juan Ontiveros

Great job and consistent service. Thank you

1 week ago

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amena sengal

Terrance is very kind, attentive, and does a great job!

1 week ago

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Chris Kirsch

Joseph was knowledgeable, clean and efficient

1 week ago

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Denise

Excellent communication and great service!

1 week ago

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Jennelle Crane

Had my pest control taken care of today and they did a wonderful job!

2 weeks ago

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Missy Gruver

Travis did a very thorough job today and was a great communicator.

2 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that Travis was thorough and communicated well during his visit. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Tony Cruz

Great service! Very knowledgeable and took care of every detail.

2 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the service was thorough and that every detail was addressed. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Stephen

Timeliness and attention to my details very happy with service

3 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're happy to hear that the timely service and attention to detail met your expectations. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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John Power

Great and professional job. He was polite and Liston to what my concerns were.

3 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the technician was polite, professional, and attentive to your concerns. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Matthew Wright

Great communication and customer service. Always courteous and friendly.

3 weeks ago

Reply from Aptive Environmental

Thank you for your kind words! We're glad to hear that you've had a positive experience with our communication and customer service. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Jesslyn Adams

Thorough and good communication! The mosquitoes are gone and we can be outside

3 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that the thorough service and good communication made a difference and that you're now able to enjoy being outside without mosquitoes. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Gwen C

Patrick let me know when he was to be expected. He did a thorough job.

3 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that Patrick kept you informed and provided a thorough service. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Earnest Swindell

I liked that the tech was on time and asked how new could be best served.

3 weeks ago

Reply from Aptive Environmental

Thanks for sharing your feedback! It's great to hear the technician was punctual and focused on providing the best service for your needs. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Carli Saltmarsh

I love that they clean my windowsills up any webs that they find!

3 weeks ago

Reply from Aptive Environmental

We're glad to hear you appreciate the attention to detail, especially with cleaning the windowsills and removing webs. If you ever need anything else, feel free to reach out!

Oct. 15th, 2024

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Josh Pullin

Great fast service by technicians that are knowledgeable and friendly

3 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We’re happy to hear the service was quick and delivered by knowledgeable, friendly technicians. If you need anything else, feel free to reach out!

Oct. 15th, 2024

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Paul Babula Selden, NY

I would just like to say Steven has been absolutely amazing. I have had other techs on-site and my security cameras have caught them servicing my property for about 4-5 minutes then leaving. Every time Steven has been assigned to my property I know the full treatment will be completed and I have nothing to worry about. If I could have Steven assigned to my property for all service visits I definitely see my self renewing my service contract when it expires. As mentioned if Steven was assigned for all my visits I would have no issues giving aptive a 5 star rating in every aspect.

11 months ago

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Bryan Greenberg

Patrick rocked it today. Living in Texas makes bug control a necessity. Aptive makes it pretty easy

1 month ago

Reply from Aptive Environmental

Thanks for sharing your feedback! We’re here to make sure pest control is simple and effective for you. Let us know if there’s anything more we can do!

Oct. 7th, 2024

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Todd Ewing

The reps are good about letting you know when they are arriving to conduct service.

1 month ago

Reply from Aptive Environmental

We’re glad to hear that our team keeps you informed about their arrival times. Communication is important to us, and we’re happy it’s making a difference for you! Let us know if you ever need anything else.

Oct. 3rd, 2024

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Anthony Ingham

Great service, great techs, easy to schedule & reschedule, product really works.

1 month ago Edited October 22, 2024

Reply from Aptive Environmental

Thanks for the great feedback! We're thrilled to hear that you're a happy long-time customer and that our techs and products have met your expectations. If you need anything else, just let us know!

Sep. 30th, 2024