Name: Aptive Environmental
Rating: 4.8

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Brad Alsheskie

I really appreciated the great communication from Richard

1 week ago

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J Will

I like the communication I received ……..

1 week ago

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Stephanie Morgan

Best service. Great listener and helpful.

1 week ago

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Your Highness Has arrived

Well I only gave 4 ⭐️’s because Im on my 1st treatment….. So Adam would be our sales consultant and he was top notch sales man! He was kind, informative and was very patient with my wife and myself. He made our decision at ease as he made sure we understood step-by-step, and answer all our questions. The world needs more people like Adam! Thanks Adam

4 months ago

Reply from Aptive Environmental

Thanks for the feedback! We're glad to hear that Adam provided excellent service and made the process easy for you and your wife. We appreciate your kind words and will make sure to pass them along to him. If you have any questions as you continue with your treatment, feel free to reach out. We’re here to help!

Sep. 23rd, 2024

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George Cantu

Technician 9Marcus) is great to work with, happy with no bugs!

1 week ago

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Sapphire Breeze

Very nice friendly and informative. Great customer service care

1 week ago

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Neetu Kaul

Prompt, polite and professional. Kept me updated about every treatment they did.

2 weeks ago

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Jo Redmon

Tech did usual good job of keeping in touch and explaining plan and reasons for treatment.

2 weeks ago

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Jacquelyn Edwards

was fast and professional gave insight about different plan and then helped me change to that plan

2 weeks ago

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Sean Cunningham

Very polite, responsive service. Always checking for any new issues that might need attention

3 weeks ago

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rjsbored !

Helped us identify bugs in our house and showed us how to test for major bug problems

3 weeks ago

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Ryan Pierce

Great service, techs are super nice and knowledgeable, Treatments are making a noticeable difference

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We’re happy to hear that the treatments are making a difference and that our techs have been both friendly and knowledgeable. If you ever need anything else, feel free to reach out!

Oct. 25th, 2024

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Victor Snell

Technician does a great job of making me aware he is coming and what specific items I am seeing g or concerned about.

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that the technician keeps you well-informed and addresses your specific concerns. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Janet Harris

Very friendly, understood my concerns and let me know what he would do to take care of those concerns

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that the technician was friendly, attentive to your concerns, and clear about the steps to address them. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Bill Siegman

Ken did a great job , followed my request perfectly, followed up with pictures and was very quick in and out!

1 month ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're glad to hear that Ken did a great job, followed your requests, and provided a quick and thorough service with follow-up pictures. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Frederick Cacho

Professional, courageous, cares about his work and explain what will be done and what have been done.

1 month ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're glad to hear the technician was professional, thorough, and communicative about the service provided. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Kitty Mau

Good service. On time. Easy to reschedule if needed. Always willing to discuss and tackle specific issu3s

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the service has been punctual and flexible, with a focus on addressing your specific concerns. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Janet Haddix

Liked that I re -signed my contract & was given the opportunity to “think” about if I want to upgrade my services

1 month ago

Reply from Aptive Environmental

We're glad to hear that you appreciated the flexibility in deciding whether to upgrade your services after re-signing your contract. If you have any further questions or need assistance with your decision, we’re here to help!

Oct. 10th, 2024

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Jair Acevedo

Great service from the technician. Good lead time and very informative and friendly. Devon is a great asset for Aptive

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! It's great to hear that Devon provided excellent service with clear communication and a friendly approach. We're glad to have him on the team! If you need anything else, we’re here to help!

Oct. 10th, 2024

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Al Weaver

The Aptive technician(s) have been top notch. Sasha let me know when she would arrive and when she was done.

1 month ago

Reply from Aptive Environmental

Thank you for the 5-star rating! If you ever want to share more feedback or need assistance, feel free to reach out. We’re here to help!

Oct. 8th, 2024

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Nancy Meason

Everytime I have service I get a new person,??? This last guy was here a total of 10 minutes and I have a huge yard! Pretty sure I did NOT GET WHAT I AM PAYING FOR! We ask him to do the inside and he said he didn't have the correct spray to do that......NOT IMPRESSED AND THINKING OF CANCELLING MY CONTRACT

1 month ago

Reply from Aptive Environmental

We’re sorry to hear about your recent experience and understand your frustration. It’s important to us that you feel confident in the service you receive. We’ll make sure to address this issue, and if you’d like, please reach out to us at customersupport@goaptive.com so we can discuss how to make things right. We appreciate your feedback and the opportunity to improve.

Oct. 4th, 2024

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Trey

I wanna say Daniel S. was amazing!!! If I could get him every time I would. Great work ethic and good person!

1 month ago

Reply from Aptive Environmental

Thank you for your kind words! It's great to hear that Daniel S. made such a positive impression with his work ethic and professionalism. We’ll do our best to ensure you continue to receive excellent service. If you need anything else, feel free to let us know!

Oct. 4th, 2024

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David Go

Joseph my technician was great! On time. Answered questions. Friendly. Great service. Above my expectations.

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! It's great to hear that Joseph exceeded your expectations with his punctuality, friendliness, and helpfulness. We're glad the service was top-notch for you. If you need anything else, feel free to reach out!

Oct. 4th, 2024

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Tim Zenchenko

Courteous and prompt service, the technician clearly explained what's being fine and ask the available options

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We’re glad the technician provided clear explanations and walked you through the available options. If you have any more feedback or questions, feel free to reach out!

Oct. 3rd, 2024

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Bonnie Patton

Great job; very thorough and didn’t rush through it. Every area was covered including the fence and storage shed.

1 month ago Edited November 15, 2024

Reply from Aptive Environmental

Thank you for the great feedback! We're thrilled to hear that you received such thorough service and that all areas were addressed. If you need anything else, just let us know!

Sep. 30th, 2024

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Padremark Davio

Every tech that has come by has been amazingly friendly and informative. Terrence has always been one of the best!!

1 month ago

Reply from Aptive Environmental

Thanks for the fantastic feedback! We're glad to hear that our technicians have provided friendly and informative service. If you need anything else, just let us know!

Sep. 30th, 2024

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Kathryn A

Dan has an amazing personality. He was very helpful and extremely knowledgeable and took care of all our issues.

1 month ago

Reply from Aptive Environmental

Thanks for the great feedback! We're thrilled to hear that Dan made such a positive impression and was able to address all your concerns. If you need anything else, just let us know. We appreciate your support!

Sep. 27th, 2024

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Kristie Huerta

I like that the service people always communicate every step of the way and send pictures of what has been done.

1 month ago

Reply from Aptive Environmental

Thanks for your feedback! We’re glad to hear that our team keeps you informed and provides pictures of the work done. If you need anything else, just let us know. We appreciate your support!

Sep. 26th, 2024

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Sam

Terrance did an excellent job today, covered all the areas I asked about and 10/10 customer service.

1 month ago

Reply from Aptive Environmental

Thanks for the fantastic feedback! We’re thrilled to hear that Terrance did an excellent job and provided great customer service. If you need anything else, just let us know. We appreciate your support!

Sep. 26th, 2024

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Kristina Maria Shear

This is absolutely SCAM!!!! company. I hope you will read my review before you sign the contact with them. First of all when you sing the contact you they don't tell you they change not for visit, but every month. They ready to come in the winter and spray the snow around the house what doesn't make sense. But if you cancel those visits they still charge you. Second: the spray they use is absolutely don't kill any insects. I should buy other one for ants (which help in 3 days) and they promised their spray will take affect in 3 weeks! Next thing: they will come to spray right before the rain or even during the rain which also doesn't make sense and all spray just flushed away with water. And when you tried from this useless service and trying to stop it they will tell you that you can't do it and must pay cancelation fee 200$

3 months ago

Reply from Aptive Environmental

We’re sorry to hear about your experience and understand your frustration. We aim to be transparent with our services, and it’s concerning that you felt misled about the contract details and scheduling. Your feedback about our treatment effectiveness and timing is important, and we appreciate you bringing it to our attention.

We want to make this right. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and see how we can help.

Sep. 23rd, 2024

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linda hay

Aptive tech came on my property and sprayed my herb and pollinator garden with Bifen destroying it. I did not request this service. I reached out to Aptive, they said they would replace the garden. They provided me with a contact to send estimates. Suddenly, the contact they provided disappeared. (the email and phone number no longer work) I reached out again to the headquarters in Utah. I was given a different email and contact information from a new person who was "devoted to helping me". I sent him the estimates. He disappeared as well. I took them to small claims and Aptive did not show up. Now I have to file a default judgment and hope to get reimbursed to fix my herb and pollinator garden.

3 months ago

Reply from Aptive Environmental

Thank you for sharing your experience with us. We’re sorry to hear about the issues with your garden and the difficulties you faced in resolving them. This is not the experience we want for our customers.

Please reach out to us at customersupport@goaptive.com. We’d like to help you find a solution. Thank you for your patience, and we appreciate your feedback.

Sep. 23rd, 2024

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Ryan Myers

I hope you find this before EVER signing up for a service contract with Aptive. The fine print on their service contract is there to rip-off people just like a Time Share agreement. Their sales pitch and service plan have small important details to scam you out of your money. Initial payment was $50 for May. June was $158. July was $158. I have paid $365 for 15 minutes of service at my home and approx. $20 for the pest control spray product. Now, it's $200 for a Service Cancellation fee. Which they lie and tell you, that you are paying for the discount the salesman gave you to sign up. THERE'S A REASON FOR THIS.... the company knows eventually customers will find out the service they provide is pointless, unless you can't physically spray bug spray on your own property. If you don't read their fine print on the service contract, which they hope you DON'T read it carefully, you will be locked in for at least $600 in total payments. I was lead to believe that their monthly service was $50/mo. It is NOT. I was lead to believe there would be (1) charge of $150 for continuing service past 3 months. Wrong!! $158/mo. is RIDICULOUS (for a 5 minute visit from one of their employees). Please realize their services are NOT worth $158/mo. At my home, 5 minutes of applying a quarter-gallon of pest control spray, is NOT even worth $50 per visit. Also take note, if you experience rain within a few hours after they spray your property, it defeats the entire purpose of them being there, and is a waste of your money.

3 months ago

Reply from Aptive Environmental

Thank you for sharing your thoughts with us. We’re sorry to hear about your frustrations with the service and billing. We aim to be clear and transparent, and it sounds like we fell short in your case.

We appreciate your feedback and want to understand your concerns better. Please reach out to us at customersupport@goaptive.com so we can work together to address this. Your satisfaction is important to us, and we’d like to help.

Sep. 23rd, 2024

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Dominique Carrillo

Patrick was very nice and had great customer service!

1 week ago

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Tyrone Moore

Outstanding service and took time to go over everything

1 week ago

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Matthew C

Great and prompt service! Thanks so much

1 week ago

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Bronson Tucker

Friendly, competent service with detailed reports

1 week ago

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Boo Gafford

Daniel is awesome, would recommend adaptive to others

1 week ago

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Brittney Slade

Service was great and tech was very informative.

1 week ago

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Kartik Patel

Davon was perfect and did a great work at my place. Thank you!

2 weeks ago

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Eva Dominguez

2 weeks ago

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Nate Hilgenkamp

Very personable service! Asked what I needed and met those needs.

2 weeks ago

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Natalie Tocker

We liked our technician, Marcus and his obvious joy for his job!

2 weeks ago

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Courtney Helm

Our technicians have always been extremely nice and helpful.

2 weeks ago

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Ralf Beilhardt

I have been very satisfied with Aptive since they started treating my property.

2 weeks ago

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Kristen Woodcock

Marcus is so attentive and receptive. He always does a great job!!

3 weeks ago

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Luis Figueroa

Courteous and professional staff. Arrived on time, quick and efficient.

3 weeks ago

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Shannon Ford

The service technicians are always very friendly and professional

3 weeks ago

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JoAnn Brenner

Reliable service to treat my house with an emphasis on ants.

3 weeks ago

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Charmaine Radcliffe

Great and thorough service. Paid attention to trouble areas.

3 weeks ago

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Nathan Cairns

I liked the attention to detail and the expertise of Terrance.

3 weeks ago