Aptive Environmental
9.9
Overall Score
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Brenda Thompson
Great service keeps my home pest free. Good communication about arrival and completion times.
1 month ago
Reply from Aptive Environmental
Thank you for the positive feedback! We’re glad to hear our service keeps your home pest-free and that you appreciate the communication. If you need anything else, feel free to reach out!
Sep. 26th, 2024
Review Source
Kevin L
Eusebio was amazing, very communicative and even took photos of each part of the job he worked on.
1 month ago
Reply from Aptive Environmental
Thanks for the fantastic feedback! We’re thrilled to hear that Eusebio provided great service and kept you informed throughout the process. If you need anything else, just let us know. We appreciate your support!
Sep. 24th, 2024
Review Source
Tony Fields
Technician communicated very well and made sure to explain everything that he did and why
1 month ago
Reply from Aptive Environmental
Thanks for the positive feedback! We’re happy to hear that the technician communicated well and took the time to explain everything. If you have any other questions or need assistance, just let us know. We appreciate your support!
Sep. 24th, 2024
Review Source
Margo Duba Gilbert, AZ
We have used Aptive at two different properties now and the service is great. It is best to be home when they spray so you can mention to the tech specific areas of concern. They successfully treated scorpions before and are now treating for cockroaches.
Today, Roger came out and he was fantastic! FANTASTIC! He warned me about setting traps in my garage with my kids but they are older and I will take ownership of that risk. He set them up and showed me where. And then he sprayed outside thoroughly for me. I LOVE their complimentary respray.
Yes, they come out every 60-90days, but you can ask for a respray if you see something.
Thank you, Roger!
1 year ago
Review Source
Kat Littleton, CO
Living in the foothills, we had mice getting into our house. Aptive has worked well to prevent them from getting in the house with a combination of traps inside the basement room and inside the garage doors along with 4 bait boxes strategically placed outside to draw them away from the house.
Secondly,, the service technicians have been polite, informative, and timely.
And lastly, when my mother died earlier this year and I needed to cancel a service, I received a very kind email the manager suggesting my account be put on hold and resume when I was ready. This felt thoughtful and accommodating since I was continuing to make monthly trips out of state to manage her estate. Giving a little kindness can create loyal customers.
No longer are there any mice inside my house and Aptive has been accommodating as well.
2 years ago
Review Source
Theresa Elgin, IL
We had serious ant issues! I’m talking large ant hills in the front, back and side yards. Ants all over the yard and sidewalks, even in our house. After 2 applications the problem is so much better. The ant hills are gone in the front and sides ( I haven’t walked the backyard, but I feel confident that they’re gone too). I was a bit skeptical when they came to my door to pitch their service (we have been burned badly by a siding company that folded before the job was finished). I am glad we decided to try Aptive, their communication is great - they respond quickly to texts/calls and they have done an amazing job!
2 years ago
Yolanda S San Antonio, TX
My technician-Tyler D T was very considerate, professional and informative regarding my pest control needs. We were scheduled for a certain day and it started getting late, most companies would have delayed or rescheduled us, but Tyler kept to his scheduled date and I did not feel like he rushed through the treatment and gave us the complete service that we paid for. If I have ever needed them to come out for anything after their initial treatment, they went above and beyond to explain what my needs were before treatment. I also appreciate that they are eco-friendly. Yolanda S. #BestCompanyReview
2 years ago Edited May 6, 2022
Review Source
E. B. Miami, FL
Pierre H was the Technician that provided service on December 16th 2021 and did an AMAZING! job. Pierre was polite, courteous, professional, extremely thorough and, exceeded my expectations; the service Pierre provided was far and above what I had expected! Pierre took his time carefully inspecting and treating not only the areas that I had concerns about but also the areas that he believed were needed to be treated regarding the information that I had given him. Pierre listened to my concerns and gave me educational feedback as well! The quality of service and professionalism that my technician Pierre Hamel provided for my service on December 16th 2021 should be a setting example of how all technicians for Aptive Pest Control should go by. If I could give this person 20 Stars I would and, I would hope that I could keep this technician as the technician that comes for my reoccurring treatments and service.
2 years ago
Review Source
Malcolm Archer Algonquin, IL
I was thoroughly impressed with the detail at which the Aptive representative (LeeAnn, I believe?) carried out this quarterly edition of cobweb removal + preventative insect spraying/maintenance. Very detailed and patient - from the work/applications both inside and outside of the house, to kindly responding to my "touch-up" requests and her explanation of everything that was done and what it's intended to do for bug/insect prevention.
This visit was a blueprint for how a paid service should be carried out. We've been waffling on whether or not to cancel our quarterly Aptive service, but I'm 'apt' to keep it in place if this is the type of service that will be provided ongoing. Keep up the good work and commitment to customer service!
2 years ago
Review Source
Kathy shadley North Olmsted, OH
Kendrick was here today and what a nice young man, he couldn’t have been nicer - he made an impression on me and was respectful yet knowledgeable and willing to take the extra step and make sure I was happy - I have been with Aptive now I’m guessing maybe 3-4 years and they have always sent nice respectful and knowledgeable young technicians - I had a rodent problem a while back and they came out 2 or 3 extra times to help me get it under control - they are always very professional - I have to say that Kendrick stood out as just a really nice young technician today and I wanted you to know that he is an asset to Aptive and represents the company very well - give him a raise!
3 years ago
Review Source
Pamela Richmond, TX
Today, 9/21/21, our Aptive technician, Isaiah, listened and responded effectively to our concerns. Recently, we have been experiencing animal activity in our front yard and inside our house, where we found a dead mouse in one of the traps. In addition to spraying the outside, including the grass and flower beds, Isaiah also sprayed inside the garage and the house, as well as laid traps in areas vulnerable to activity. He took time and care to make sure all areas were covered. We appreciate his efforts and thank him for the excellent customer service he provided. We have been Aptive customers for some time and would highly recommend their services.
3 years ago
Samuel Winder Bear, DE
Stephen J did an excellent job in treating my property. First, he took the time to fully understand what my insect challenges were and then he successfully addressed each of my challenges. Prior to using Aptive, I had struggled with large populations of Cicada Killer hornets and beetles. Stephen eliminated both of these long-term issues by applying the treatments in a very thorough manner. As a result, the treatments worked very quickly. Now my family and pets can enjoy our front and back yards, which, previously, we were unable to do for several years. Stephen represents your company very well. Stephen inspired my confidence because he was extremely committed to solving my insect issues. Based on the quality of your employees, I plan to continue my contract with Aptive because I have full confidence in your ability to help me maintain control of insects in the future. Thank you Aptive for using pet-safe, effective treatments and for hiring exceptional employees such as Stephen J.
3 years ago
roo j Pasadena, MD
Very responsive and quick to meet my needs - I recently added new mulch to my flowerbed and shortly thereafter began to see spider webs around my front window shutters. When a Black Widow showed itself, I immediately called to see when they could someone. The next morning, Antonio showed up at my front door and was extremely polite, knowledgeable and thorough. He treated the entire flowerbed, all my downspouts, roof eaves and potential spider-haunts around the exterior of my home. He even made sure I was scheduled for a follow-up treatment in a few weeks. Knowing that I can call at a moments notice and get excellent service and response gives me a lot of peace of mind!
3 years ago
Deborah Brooksville, FL
I answered the door and thought, another sales pitch. Was I ever wrong. This was a down to earth, comfortable conversation with a smile as big as joy can show. Holly (sp) was knowledgeable, professional, patient as she
came back later, not pushing and so showed
the company goal of customer satisfaction . Would have to give her a ten out of ten if anyone is keeping track😁
Nigeria came today to start the initial treatment for the bug problem we have. He was just great, being professional, courteous, thorough, recommended helpful things going forward. Spent extra time hitting each fire ant pocket and several times asked if he could help with any other needs. Do you score 200 on a 100 scale? Thanks Nigeria.
3 years ago
dj claypool Vista, CA
The 5 star is for one of Aptive's technicians, Nicholas M. He is very professional, thorough and their best technician!!! He reminds me of what Aptive (Corporate and technicians) were like where they were starting in my area. Unfortunately, the company is awful, but he keeps me with them. 10 stars Nicholas!!!!!
Aptive Environmental - you get negative 5 squares... no stars for you!!! 5 years ago, Aptive Environmental would have gotten a 5 star review, Corporate changed everything - no longer have any customer service, no contact with a person (other than their poor tech's who are given different information than what Corporate says ...i.e. email stating your service date and time frame for tech to arrive and then tech's schedule is completely different than what email states).
3 years ago
E H Mower San Diego, CA
Friendly, courteous, knowledgeable and on time are excellent qualities for your employees to have, and Josh and his coworker definitely have those qualities. There has been only one time during a past visit when an employee seemed to be more in a hurry than wanting to do a good job. Unfortunately I was not at home at the time and heard from my nephew about him afterwards and I don’t have a name. Ever since then, your employees have been great. The guy who came here on 12/15/2020 was very helpful and informative and was the first to tell me that he could put a rat trap in the backyard to maybe help keep rats away from my macadamia nut trees. I’m sorry that I can’t be positive, but I think his name is Stephen.
3 years ago
Paul Dormeyer Grover, MO
First I want to say that our tech,Willie, did an absolutely outstanding job. He completed every aspect of the service with total professionalism. He said he strives to do the best he can at what he does and it shows. He made sure every product he applied had complete coverage and was sure to tell me what he was doing and what to expect from the product. Aptive is fortunate to have an employee like Willie who takes so much pride in his work to the customers satisfaction.
I had been a previous customer of Aptive but had dropped the service. There is no comparison with this service compared with what we saw previously. Previously with Aptive the tech who did our service dusted around the eaves and spread a little product on the ground. We assumed thats what we should expect. Since we decided to give yo a second chance we were shocked at what we should have gotten with prior service. Not only did Willie dust for spiders and nests, he put product around the house, put spots of a dust under the siding. Put out bait traps and the sprayed around the foundation and then came into the house and sprayed product around the baseboards and inside a cabinet where we see ants periodically. He sprayed the basement base and put out spots of ant gel where the ants had come in.
Now that’s complete. I think you can see what we got for our money with previous service from Aptive compared to now. There is no comparison. We are happy we gave you a second whence with service like it should have been. Lastly Willie is a great part of why we are so pleased.
3 years ago
Stephanie Montreal, QC
We have been with Aptive for over a year and they are all great. Helpful customer service when you call, fast to resolve and schedule, and amazing friendly, polite, respectful and extremely knowledgeable field experts as the techs we always love to see. We truly enjoy the quick visit, even if just at 9am on Saturday, sharing our morning routine like a part of our family breezing through the house taking care of the cracks & crevices while being passed among all 3 of us for delightful conversations and joy filled laughs. I don't see us ever choosing another company as we've been taught exceptionally well about the safety of the perfectly developed products as we are a home filled with a few kitties, a couple lizards and raising their food plus autistic young daughter mom shares being on the spectrum as well. Aptive is the easy respray anytime a pest returns & a blessing on our organic vegetable gardening along with our hobby of growing plants.
3 years ago
linda richards Chicago, IL
hi i am Linda R but account under James M. i am giving 5 stars to Tim P, not the entire Aptives company. i usually do not have a good experience with APTIVES, but today Tim Perry came to do the quarterly and i was very impressed. he was so detailed in everything. he did the outside dusted and swept for cob webs and did the garage and crawl space. Ive noticed many aptives reps. do not bother to do anything outside in winter, or want to go in the grawl space. But Tim did everything i asked. he treated it like it was his own house and really woked from his heart. He significantly exceeded and went above and behond. He even noticed that the previous guy gave me the wrong traps for ants. it wasnt for ants, it was for cockroaches. i needed ant food. Thank you Tim
3 years ago
Teri Seattle, WA
Hello,
Mike D came and treated my perimeter around the house, he did a wonderful job. I had to call ahead to the office to check if they could come between certain hours, since I work a split shift giving me a few hours in the middle of the work day to go home & keep my dog inside while they treat the house border. He showed up perfectly in the time frame & quietly got to work my dog wouldn’t have noticed if he wasn’t paranoid and always looking out windows to see what he may be missing something outdoors. I appreciate that the technician doesn’t come and knock at the door they just do their thing. Thanks for keeping my pest population down at my home.
3 years ago
JOE TIEMANN Cibolo, TX
Michael C was totally professional, courteous, and personable. I am confident he did a thorough job in treating my home and property today.
My issue today, as always, is with management. I have repeatedly told you that I want one technician assigned to do my house. I do not want a different person every time. You have never fixed this problem for me, and I am fed up! Today Diana told me again that the problem was fixed and that Mike would be assigned to do my house. If he is not working on the day I am scheduled, you must reschedule my appointment. If you in management don't get this right, I will change companies. TJT
4 years ago
Jeffrey Geubelle Tacoma, WA
As far a doing the job, I think Cody does an excellent job in every aspect. What I want to make sure of is when you send Cody to my house. I'm not home until 3:00 pm. I thought we had an agreement that any spraying would be scheduled and done after 3:00pm. Luckily my girlfriend was at the house yesterday when Cody arrived or he would not have been able to spray because my dog are outside when I'm gone. The last thing I want is for Cody to show up and not be able to spray and have to come back on another day. Is there anything I need to do to make sure my times are after 3:00 pm in the future.
One more thing, I thought I paid for the year up front? I recieved another email that said "Your account is set to AutoPay and will be debited within the next business day." Can you please confirm that I'm paid for the first year?
Thanks, Jeff Geubelle
4 years ago
S. VENABLE Houston, TX
I highly recommend Aptive. I give them 5 stars across the board. Not only for their product of being eco friendly but the results. I have been dealing with those awful critters (huge roaches) for so long regardless of the pest control business I used...One day a knock on my door was a new service recruiting new clients & finally my problem was resolved. The last service I used told me I would never get rid of the critters, well they were so wrong. The first time they came to spray & I had them service only the outside the critters were gone...& I have continued with them servicing the outside only. Aptive employees are all so polite & professional & they take pride in their service & they also guarantee it too. So, if you are looking for a pest control service, you will be pleasantly surprised how satisfied you will be with Aptive. My service is on the quarterly plan & very reasonable.
4 years ago
George Sills Noblesville, IN
We've been Aptive Environmental for our pest control for over a year. We can call them anytime we see spiders, wasp's nests, and other pests. They set up an appointment and show up quickly! Today Lance brought a trainee, Austin. Lance always knocks on our door and steps back from the door because of Covid and my husband's respiratory issues. After discussing any bug issues, if any, he goes to work spraying the yard and the garage this time due to an increase in spiders. Lance is always thorough and will take care of any spider webs in the yard and fence. Lance always taps on the door to let us know he's completed his spraying. We're glad he is training the new guy-we know this great service will continue on by Lance and he's training Austin to do the same.
George S. Noblesville IN
4 years ago
Sherri Brumback Sterling, VA
Douglas T was the BEST service technician I have had since my salesman. HIS knowledge of your service and products and the time he took to explain to me the answers to my questions was undoubtably 5 star service to be proud of. If at all possible I would request him to be assigned my property for the balance of my contract. Until today I was NOT a happy customer!!! Note: ALL of the ratings in this survey would be one star until today. This rating is for Douglas other than the 1 star for Company Trustworthiness and company recommendations. The link would not work, ease make sure Douhlas receives hmmm os $5 bonus!
4 years ago
Kathy W. Fort Collins, CO
We had our initial treatment for free with Aptive today, then they’ll be back in a month to do the quarterly treatment. Eric and Bayron were professional, thorough, and friendly. I appreciate that they use eco-friendly products, and treat the lawn as well as the perimeter of the house. Eric discovered that we have 3 vents from the outside into our basement furnace room that completely open for wasps and other critters to come into our home. He made some suggestions for ways we can put screens over the opens to prevent this from happening. No one has ever noticed this - thanks Eric! I also like the Aptive app on my phone that will make scheduling and possible rescheduling convenient. Thank you Eric and Bayron for your service and excellent customer service! Aptive rocks!
4 years ago
Kayla Sacramento, CA
Our Technician who came out was AMAZING and so understanding! Not only was he friendly and completely thorough but he double checked his work after spraying and even came back to fix some small things he had noticed while inspecting the second time. He has gone above and beyond more than any Aptive employee ever has since servicing my house. He did a very detailed job and made sure everything was knocked down and taken care of. He wasn’t in and out in 2 minutes like the rest of them. I truly appreciate his work and I really honestly wish he could be my technician every time we get serviced! This time I actually felt like I truly got the service I pay for every quarter. Thank you so much!
4 years ago
Dale Edmonds Kirkland, WA
The first time someone was here, his name was Alex and its an understatement to say he and the other guy that he may have been training deserve at last a $5 dollar bonus for superb customer service. And, after what I told him about what little space there is down in the crawl space when I wanted him to check it, at least he stuck his flashlight down there and looked around to determine there wasn't any insects down there.
My wife had seen several spiders in our house after they sprayed on 9/18, so it was nice that two more guys (one was being trained) came back to spray again for free. Unfortunatley, don't know their names and wish I did since they were very nice to visit with when they came back to spray again.
Thank you,
Dale Edmonds
4 years ago Edited September 14, 2021
Liz San Diego, CA
I looked up Aptive to make sure it's a legitimate company and I was surprised by the great reviews of pretty much a new company including one of the best companies to work for. This was my first service with Aptive. Anyway, I believe it was Kody C who was the service technician -- very polite and customer-service oriented. I asked if he would check on my traeger grill as I saw spiders there before underneath the cover. Kody did find a black widow and got rid of it. He also found several mud wasps under the eaves of the house and sprayed along the perimeter of the patio slab where he saw ants. He also got rid of a lot of spider cobwebs. I also want to mention the sales person, Hunter -- I met him the previous day and he wasn't pushy about a sale. Nice technicians and they represent the company, Aptive, very well. 5-stars to both!
4 years ago
Arrya 684 San Antonio, TX
This is only my first time with Aptive, the technician who came out ( Leobardo P) and gave me the rundown of what treatment he was using and what he will be doing for the initial treatment was a great! He was very polite and knew what he had to do, he asked questions and listen to what I had issues with. He was very courteous before going to any rooms while he was treating the interior of my home. I would like to help him get that bonus on the email that was sent with this link but the link attached to it isn’t working for some reason. Please let this review goes towards that bonus because he definitely went above and beyond!
4 years ago
Jonathan Poblete San Antonio, TX
Noah is a fantastic worker that takes pride in a job well done, as he well should. However, Route Manager Nicoli lied to me twice with a smile on his face. Nicoli is either misinformed, or he is intentionally deceiving the other people in my area as I know Noah had at least three other jobs near by before me. Nicoli lied about having a compound that repels wasps from building their nests in the same place again, and then committed a lie of omission in neglecting to say that the baited trap that I requested would raise the bill substantially. Had Nicoli approached me with the same integrity that Noah had, I would have been convinced to remain a loyal customer for legitimate reasons.
Jonathan Poblete
4 years ago
Greg Fenn New York, NY
The person who came out for our service today was excellent! She knocked on the door to introduce herself and asked if there were any specific concerns we had and wanted her to pay close attention to. I really appreciated that. She was professional and attentive. The prior technicians never did that. I wish I knew her name but the other link you ask me to rate her on isn't working. She deserves a $20 bonus.
Before she come today, I was considering cancelling our contract. We haven't been happy with your service. But now, we will consider staying. Still not comfortable referring others to you because outside of the technician that came out today, our experience really hasn't been all that impressive.
4 years ago
Christopher Nowlin New Braunfels, TX
As we continue to utilize Aptive Environmental for our Pest Control Services, we continue to be nothing but impressed by the professionalism of the Company and Technicians! Although Aptive's automated ssystem scheduling could use a bit of revision in methodology, we had very little, if any, difficulty rescheduling for a more suitable time. Recently, on Monday, 24 August 2020, Daniel I was our Pest Control Technician. As expected, Daniel was very thorough, and professional, during our Quarterly Service / Treatment, with extreme attention to detail! We continue to look forward to working with Daniel, and Aptive, as we continue to progress through our Quarterly Services! Thank you Mr. I!
4 years ago
Francis Soyer Issaquah, WA
Jordan and India were very very very thorough, professional and on time. I am impressed with the fact that your company hires veterans! . I do feel bad that Jordan has a severe case of carpal tunnel and it is visually apparent that he is in severe pain but he pressed on and did an excellent interior job. India did an absolute superb job as well, knocking down the wasp nests (there were a few) and handling the awkward equipment. She was a real trooper and worked hard. Bravo little lady! All in all it was a great first time experience. My hope is that your techs will do a consistent good job each and every time they come out in the future; I am getting tired of firing pest companies. So far so good and I will tell all my neighbors about this super positive experience!
4 years ago
Neal Borowiak St Louis, MO
Angel is by far the best Technician you guys have! She reads the notes left by dispatch but still checks with me at the door to double-check what the notes say and speak to me about the activity and issues we have in and around our house. She is super thorough, picking up toys left in the backyard and puts them out of the way during the treatment just shows how considerate, thoughtful and going above and beyond to ensure we are getting the best possible service and treatment. We had her initially as our main technician and is the ONLY reason we stayed with your company. We still may cancel our account with you all just because you should be looking at Angel as a trainer for your other technicians, so us leaving has no reflection over what she did, but only you all as a company. She was the ONLY one who showed me the app you all are using that tracks your technicians footsteps and shows pictures in the area they took those pictures. If it were not for Angel, you would have lost a customer today.
4 years ago
Dale Mayfield New Braunfels, TX
We have been customers of Aptive close to a year or so, and have found that the agents are prompt when scheduled as well as professional, and courteous. We never have had interior pests since we have lived here (3 years now), so it's difficult to judge effectiveness of treatments, but maintaining that condition is an important factor to us. We believe prevention is always better than trying to eliminate a problem. We don't know how Aptive's product quality or dollar value compares to that of other companies, and we have not had occasion to contact customer service, so it is hard to rate the below areas fairly. We are satisfied with the exterior work regarding wasp, mud dauber and spider web eliminations. We already have recommended Aptive to some of our friends.
4 years ago
Michelle Frank Holmdel, NJ
My name is Michelle F. And I have been a customer of yours for a little over a year now! Shakeem R Was our service tech and he was AMAZING! He was so polite and friendly. I have a 4 year old son and a 1 year old daughter who would not leave him alone and he went out of his way to make my children happy! In addition to addressing all of the needs that I had He played with my children for a few minutes and all I can say is he has a great personality and he is very friendly. He is also very knowledgeable about the invaders that I have. He is an asset to your team ! Thank you for going the extra mile!
4 years ago
L Fleming Mukilteo, WA
I am happier now that I have been Re serviced. Yesterday, both Loren and Jay were very pleasant, listened and followed through. I was rt there to make sure as the previous two finished so fast. I looked out and they were gone! The cobwebs were still on the side and back of the house and all insects invading as if they weren’t even treated for. These two, yesterday went above and beyond.. and I am grateful. Hopefully, this does the trick.
I am giving 4 stars since this is my 2nd reservice since I have started. ( I had to take a day off work to make sure it was done- although, I shouldn’t have had to!) Your staff has always been pleasant and courteous.
4 years ago
Sierra M. Kansas City, MO
Monty B was our service pro last week for our first pest control treatment with Aptive. He was very attentive to every one of our needs, and though my husband wanted some of the house sprayed he cautioned on spraying the areas I would be because I'm currently in my third trimester of pregnancy. He sprayed all the areas we wanted sprayed and made sure all the areas were cleared and bugs were cleared. He explained everything in terms we understood and took the time to explain things we had extra questions about. We look forward to working with him within our future at Aptive and for the following treatments to come!
-Sierra M.
4 years ago
Cindy Aug Chicago, IL
I was interested in the company because of the non-toxicity of the chemicals they use. I was pleasantly surprised how easy it was to get an estimate and then how fast everything got set up. Payment options were fair and terms were more than reasonable. I liked that there were different plans to choose from. Price was great! I appreciated the reminders and especially the 30 minutes heads up on the arrival time. I really liked the report I received afterwards explaining the chemicals that were used plus the detailed report about what areas were covered and what pests. I especially like that I was made aware of any problem areas that needed special attention. The entire process from start to finish was unbelievably easy. I am so thankful for the piece of mind! I would have tipped the tech and filled out the review but the link is not working.
Cindy Aug
4 years ago
Debbie Ray Belleville, IL
This is my first time in using them. They do so much more for a great price than other companies that I’ve used. They explained everything in detail to me on what they would be doing. No other company has ever gone into such detail as Aptive Environmental has! I’m very impressed & hope to be using this service for a long time. The technician that came out today was Caleb & he did an “Outstanding” job! He needs to get special recognition. Kudos! Thanks for such great service!
I also want to thank Issac for coming by my house last night telling me about the company! He deserves kudos too! Outstanding job of explaining the contract to me.
4 years ago
Chuck VH Longboat Key, FL
Who ever it was was great he was like superman ,ninja and the flash all in one .
according to the email that was sent to us he was the flash in at 4.03 pm and out at 4.09 pm that was so fast my 3 camera's didn't pick him up any Back Yard
Front Yard , drive way or door ,the dog didn't bark or the 3 people in the house didn't see or hear anyone .He must really be a ninja.
and look at what the report said was done
Back Yard
Front Yard
Eaves
Crack and Crevice
Front Porch
Deck
Doors
Door Trim
amazing how fast they where all in 6 minutes
then their is part superman or invisible man unless he works for ups or the mail in there part time no truck or cars where seen only one was a ups truck and mail man most of flew from their truck not being seen by a camera or person or dog All within 6 minutes .
how much is a visit by these by these 4 super hero's ?????????????
4 years ago
kevin berube Belleville, IL
Was at home while the technicians did their thing and thought they did an excellent job. Time will tell if there are any pest issues but so far so good. Have a rose Bush that had some insect damage, so waiting to see how that bounces back to life. Only issue I have, I got an email from the company with a link to give the technician at dollar bonus if I thought he did a good job. I click on it, only to get an error. So I'm assuming he won't be getting his bonus, which is not right. Don't give me the option if it's either not going to work or it's deliberately rigged so he won't be able to get that bonus. They work in the heat, rain dungie basements, around wasps, bees and the list could go on. A 5 dollar bonus or more should be awarded if the customer thinks they deserve it and they did. Hopefully that glitch will be worked after reading this.
4 years ago
Kenneth Hampton Ashburn, VA
The technician kinda walked into a fire storm, but he handled it very well. Kudos to him for taking the time to listen to my concerns. He took down my concerns and promised me he would relay them to the office and completed my service as expected. The rating I gave the technician coincides to the way he handled my frustration. Great Job!
Now to the issue! I specifically asked to be notified when my service would be completed. 1. To make sure I'm available to unlock the gate and 2. I wanted inside service complete. I was not notified this time of the service, but I extended grace. In the future please have someone call and let me know when the service will be completed. A couple of days notice will be sufficient.
4 years ago
Aleshia Thomas-Miller Manassas, VA
Technician Arturo T is a friendly and caring person. His expertise and professionalism allowed him to quickly put my mind at ease about the pests I was experiencing in my residence. He was empathetic and immediately treated the issues. He exhibited much patience as I conveyed how the pests were making me somewhat frustrated. He continued to acknowledge my feelings and spoke with me about a sound treatment plan. Oh, how grateful I am that Mr. T came to my rescue! Thank you Aptive for sending Mr. T to treat my residence. For, he is an asset to your company as well as the customers he serves.! Thank you Mr. T for your EXCELLENT service! You are AWESOME!
Blessings!
~Aleshia T.
4 years ago
Suzan Pasadena, TX
We were approached by Colter, the sales person, and he was very informative, and polite. He did a great job of selling your services, and he was very patient with all of our questions. Boone was the technician who came out to do the spraying. He was just as polite and informative as Colton.
This is our first time using Aptive, and we are very satisfied with our service so far, and hope that future contact with Aptive will be just as professional, and helpful. If so, you will have a customer for life. Thank you to both of these young men for going above and beyond. Sincerely, Suzan Cecil
4 years ago
Mecca Ingram Florissant, MO
Josh asked me if his guys came to do the work today and this is what I told josh....about Willie who did my yard.
Yes and did an amazing job and he was very very professional
Extremely professional
I never had a person to come to my house and make such a great impression
He took his time and got all in the cracks
I’m extremely big on customer service so I pay attention to everything and I watch everything he even educated me on the questions that I had for him and it was a great experience.
His name was Willie I believe and it’s because Of his work ethic and attitude. that I will be continuing to do business with you aIll.
Great Job Willie. 💪🏾
4 years ago
Scott Davis Knoxville, TN
First experience with aptive. Pest control service was solicited. Scott did a good job explaining the service. Costs were reasonable. The technician (Tyson) was professional, courteous and showed up on time on the day scheduled. He explained what he was there to accomplished and went about his work and we didn't even know he was here. Over and above, Tyson checked out when he was finished, mentioned he did not have enough granular material and indicated he would return to finish. He did and I think that is impressive. He could have left and we would not have known he didn't have enough material. He chose to be professional and finished the job.
Right now, I'm sold on active, thanks guys, job well done.
4 years ago
fernando santini Sarasota, FL
Today we received the first pesticide treatment in our home from APTIVE.
Both, my wife and I, were totally satisfied with the service.
Richard has shown us to be an efficient operator, professional, and very respectful in dealing with us.
We hope that his work gives us very good results.
We are part of the Glen Oaks Manor-Homeowners Association, so we are under constant scrutiny for the smallest details, and we want to ask you a great favor.
We need an APTIVE proof of the anual contract to remove MICE and RATS, and also, if is possible, a sign to be put in front of our house specifying the type of treatment
(M and R).
Our pleasure,
Mercedes and Fernando.
4 years ago
David Randall Carlsbad, CA
I want to commend your technician, LaCraigory G, for correcting what I presume was an administrative oversight. When I received your service notification, I emailed to request service inside my home and was acknowledged with “We’ll add that note. However when LaGraigory arrived he was unaware of my request. Taking the initiative, he suited-up and honor my request—thereby averting an embarrassing administration mishap on Aptive ‘s part. Additionally he did a very through job covering the outside of our structures. Someone need to review where the disconnect occurred so email requests by customers are not misplaced.
4 years ago Edited September 14, 2021
