Best Company Guarantee
We’ve got your back.
Our mission is to empower consumers to make the best purchasing decisions and connect confidently with companies who deserve their trust. We are so confident that our fair and transparent ranking algorithm favors the companies who are providing the highest level of service, that we are willing to offer consumers a $100 satisfaction guarantee if they have a poor experience working with any of our Best Guaranteed companies.
How do I redeem the $100 guarantee?
To qualify for the $100 reimbursement, you must meet the following requirements:
- You requested a quote through BestCompany.com from a company that is covered by the $100 Satisfaction Guarantee
- You were a paying customer of the company for at least 30 days and then canceled. You will be asked to provide documention to verify the date you became a paying customer and the date you terminated services
- You leave a review on BestCompany.com about your experience with that company
If you meet these requirements, simply email us at [email protected]. Please include your name and the company with which you were unsatisfied, along with documention to verify the date you became a paying customer and the date you terminated services.
How do businesses earn the guarantee?
To earn the Best Company Satisfaction Guarantee, a business must meet the following requirements:
- Have an average review score of 3.5 or better over the last 12 months
- Have at least 20 new consumer reviews over the last 12 months
- Provide the highest level of service to consumers who are referred to that company from BestCompany.com
- Provide regular reporting to Best Company regarding the customer status of consumers referred from BestCompany.com (this allows us to verify a consumer's eligibility to redeem the $100 guarantee)
Best Company reserves the right to award or revoke this guaranteed status from companies at its discretion.
