Aptive Pest Control
9.9
Overall Score
Author: Kalicia Bateman
LAST UPDATED: August 21st, 2026
Aptive Pest Control founded in 2015, is one of the fastest-growing residential pest control services in North America. The company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is EPA approved and provides versatile year-round pest control solutions that are customized to customer needs.
Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.
Jump down to read Aptive Pest Control reviews below.
Video Customer Reviews
Rosemary
Anna Vessa
Yuliya Filippova
The Good
- EPA Approved Pest Control Products
- Simple and Customizable Pest Control
- Wide Range of Targeted Pests
- United to Beat Malaria Campaign
- Aptive Reviews
EPA Approved Pest Control Products
Aptive's pest control products and applications are EPA approved, indicating that they are safe for the environment and your home, and that your health will be protected upon application of your pest control treatment.
Simple and Customizable Pest Control
Aptive doesn't offer a one-size-fits-all pest control solution. Instead, the company offers customizable pest control treatments that will meet your needs and protect your home. The Aptive pest control process is simple and includes the following three steps:
- Pick your pest control plan
- Get your pest control
- Choose treatment frequency
Based on the pest control plan that you choose, a treatment schedule will be determined, ensuring that an Aptive technician visits your home regularly to keep pests away. If pests come back, Aptive offers re-services at no additional cost.
Wide Range of Targeted Pests
Aptive pest control products specialize in eradicating almost any conceivable pest problem:
- Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
- Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
- Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
- Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
- Stingers and biters — Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
- Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
- Mosquitoes - Aptive employs a range of treatments to combat mosquitoes, including targeted sprays, foggers, and water treatments. Focused efforts are directed at shaded areas, trees, bushes, and under eaves to effectively target mosquitoes on your property.
- Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.
If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.
United to Beat Malaria Campaign
Aptive Pest Control is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "United to Beat Malaria" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to United to Beat Malaria on an annual basis to provide insecticide-treated bed nets to countries in need.
Aptive Reviews
Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:
- Attentive and professional technicians
- Responsive customer service and quick problem resolution
- Outstanding communication
- Thorough home and pest assessments
- Effective pest treatments
The Bad
- Treats for Common Household Pests Only
- Limited State Coverage
Treats for Common Household Pests Only
While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration).
Limited State Coverage
Aptive Pest Control is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:
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If you're not in this service area, you will have to look at other pest control companies
The Bottom Line
Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company's pest control products and applications are EPA approved, indicating that the company is mindful about its environmental impact. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer.
The majority of our Aptive Pest Control review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.
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Aptive Pest Control Frequently Asked Questions
Is Aptive pest control safe?
Aptive’s goal is to provide customers with professional and effective pest control solutions that reduce the harmful effects of pests. Aptive uses EPA approved products and follows all guidelines for the appropriate use of the products. Aptive is also a member of the EPA’s Pesticide Environmental Stewardship Program, a program that engages communities in building awareness and reducing pesticide risk.
What is the benefit of recurring pest control treatments vs one-time treatment as needed?
While pest treatments reduce the general pest population, over time pest populations build back up and treated surfaces lose their protective barrier. One-time treatment effectiveness fades fairly quickly for most pesticides on vegetation, especially as plants continue to grow, generating new untreated surface area, including lawns. We recommend recurring treatments to help manage ongoing activity in outdoor areas and on greenery. Certain areas like cracks and crevices, and non-porous surfaces can provide a stable surface for some products to last longer, however, UV light will degrade the treatment as well. Treatments to the structure of the home can last the longest but have little impact on the pest activity in the yard after a few weeks from one single treatment.
Do you offer interior treatment?
All of our services include exterior treatments with interior coverage when requested at no additional cost. The majority of our customers find that exterior maintenance keeps their home protected, but we are happy to treat inside your home and/or garage whenever you would like.
What if I still see bugs after a treatment?
If you are seeing pests right after your treatment, odds are you are witnessing them flee your property, which typically means the treatment is effective. If after a week you are still seeing pests, give us a call and our service professional will gladly return to treat your home at no additional cost.
What kinds of pests do you treat for?
Aptive treats common pests like ants, spiders, cockroaches, rodents, wasps, snails, flies, fleas, and ticks. Aptive does not treat any wood-destroying organisms such as termites (exceptions apply), carpenter bees, or carpenter ants. Aptive also does not treat any wildlife, such as squirrels, raccoons, chipmunks, rabbits, birds, deer, etc.
How long does the treatment take?
Your Initial Treatment and inspection typically take less than 60 minutes to complete, as our service professional does a full scan of your home and property to assess what products and treatments are best based on your needs. Standard Treatments, which are maintenance treatments, can usually be completed in less than 30 minutes.
Featured Review
Theresa Urman San Diego, CA
No call received prior to service back yard not sprayed. Nit sure if front was either. Please call to reschedule as per notes on file
5 years ago
Reply from Aptive Pest Control
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Sep. 11th, 2020
Verified Customer
Review Source
Douglas Buies Creek, North Carolina
Done great 1st time 2nd time was a no show we called and complained they promised to make it right so we gave them a 2nd chance big mistake the 3rd time the person treated our rental property yard and did our residential property yard but didn't do the whole yard nor did he treat the inside of our house said he wasn't licensed to do the inside so not a good experience we called and canceled the contract still h ad to pay for the cancelation which I feel it was a rip off especially with the worse service ever . Would not recommend anyone to them don't waste your time you will be very disappointed
1 week ago
Reply from Aptive Pest Control
Hi Douglas,
We understand how frustrating it is to give Aptive another chance after a missed appointment, only to have the next service leave important areas untreated and the interior service incomplete. After multiple opportunities to make things right, we can understand why you ultimately decided to cancel and were disappointed by the cancellation fee.
We appreciate you sharing the full experience. Please reach out to socialmedia@goaptive.com directly so we can review the missed visit, incomplete services, and cancellation concerns and make sure everything is properly reviewed and handled.
-Jasmine, Aptive Care Team
We understand how frustrating it is to give Aptive another chance after a missed appointment, only to have the next service leave important areas untreated and the interior service incomplete. After multiple opportunities to make things right, we can understand why you ultimately decided to cancel and were disappointed by the cancellation fee.
We appreciate you sharing the full experience. Please reach out to socialmedia@goaptive.com directly so we can review the missed visit, incomplete services, and cancellation concerns and make sure everything is properly reviewed and handled.
-Jasmine, Aptive Care Team
Aug. 20th, 2026
Verified Customer
Review Source
Lori Davis Boulder Creek, California
When James came to my door to pitch his sale, he informed that my neighbor used your service. I had spoken with my neighbor and she told me the reason she selected your company was because it was pet friendly, specifically dog friendly. I asked James if the products/ chemicals were pet safe and he assured me it was. I said good because I had cats and dogs.
Today when Kevin came treat my interior and exterior for ants, I again asked about being pet friendly. Kevin was honest and said not for dogs. I feel I was misled and lied to in order to gain a sale. I want my contract cancelled due to deception . I will not pay the $200 for cancellation either
2 weeks ago
Reply from Aptive Pest Control
Thank you for bringing this to our attention, Lori. We’d like to review the information provided during signup alongside the treatment details from your recent visit so we can give you clear, accurate information regarding the products used around your pets. We’d also like to make sure your cancellation request and concerns about the associated cost receive the appropriate review.
Please email socialmedia@goaptive.com with your service address and reference this review so our team can locate the account and look into the details directly. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Please email socialmedia@goaptive.com with your service address and reference this review so our team can locate the account and look into the details directly. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Aug. 13th, 2026
Verified Customer
Review Source
Jim Riddick Raleigh, North Carolina
David totally misled me. When we talked, I told him I was only interested in the mosquito service. He told me that was fine and went over what the mosquito service entailed, with no mention of the additional bug and insect service. He had me sign a small IPad. Granted I did sign but the contract was not completely legible. Before I signed, he assured me it was for the mosquito service. I later find out that I am locked in on complete service. Yes, my fault for signing something that the print was too small to read. However, I was completely misled by David( your representative). I have since let several neighbors that I did not consider David to be totally upfront with his information. He is more interested in making a sell.
4 weeks ago
Verified Customer
Review Source
Sheila St. Clair Township, Illinois
Sales person was good at sellling a bad product. When calling the company the reps were rude and would tell you to be home between 9-5 to get serviced but nobody would show up. I believe the phone reps were outsourced because the would even hang up on me. Just waiting for this contract to be over because of the bad customer service. Some of the techs were really great.
2 weeks ago
Reply from Aptive Pest Control
Thank you for sharing both sides of your experience, Sheila. We’re glad some of our local experts have provided service that stood out positively, though we’d like to take a closer look at the scheduling and customer service concerns that have affected your overall experience.
Please email socialmedia@goaptive.com with your service address and reference this review so our team can review the account history and see how we can assist moving forward. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Please email socialmedia@goaptive.com with your service address and reference this review so our team can review the account history and see how we can assist moving forward. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Aug. 13th, 2026
Verified Customer
Review Source
Joyce Jones Alma, Colorado
My first appointment time July 24 no one came to start my home treatment. James did come on July 27 and treated my plants both inside and outside. Also sprayed around outside perimeter of my property. He said he would return on August 2 between 2:00-6:00 but no one showed up nor did anyone communicate with a new appointment date or explanation as to why I no one has contacted me. Obviously I am not at all pleased with your service.
Hope this is helpful to get your team back on some kind of schedule and at least contact the customer if a problem arises.
3 weeks ago
Reply from Aptive Pest Control
Thank you for sharing these details with us, Joyce. We’re glad James was able to provide care for your home and plants, but we’re sorry your overall experience has left you disappointed. Clear, timely communication is an important part of making service convenient, and we’d like the opportunity to review your upcoming schedule and help get things moving in the right direction.
Please email socialmedia@goaptive.com with your service address so we can take a closer look at your account and determine the appropriate next steps. We appreciate your feedback and the opportunity to help improve your experience moving forward.
-Alexis, Aptive Care Team
Please email socialmedia@goaptive.com with your service address so we can take a closer look at your account and determine the appropriate next steps. We appreciate your feedback and the opportunity to help improve your experience moving forward.
-Alexis, Aptive Care Team
Aug. 25th, 2026
Verified Customer
Review Source
Diane Brisk Anderson, South Carolina
My original understanding was that the product was safe for gardens, pets, and children.
I have not been able to get more information on this. The sales rep seemed to have all the right and now I'm not so sure.
1 week ago
Reply from Aptive Pest Control
We understand wanting clear information about the products being used around the home, and we'd like to help, Diane. You should feel comfortable asking those questions and getting the information you need to feel confident about your service.
Please email socialmedia@goaptive.com with your service address and any questions you may have. We can review what has been used at your home and help provide the appropriate guidance. We’re here for you!
-Alexis, Aptive Care Team
Please email socialmedia@goaptive.com with your service address and any questions you may have. We can review what has been used at your home and help provide the appropriate guidance. We’re here for you!
-Alexis, Aptive Care Team
Aug. 21st, 2026
Verified Customer
Review Source
Robbin Longworth San Diego, CA
I went through all my old texts, June 30 Ricardo excellent job, June 26 Carlos Excellent job, June 11 Jessie excellent job, June 2 Amir Excellent job, May 22 Carlos excellent job, April 14 Nick excellent job, Feb 25 Kwizera excellent job, Jan 8 Lorriane excellent job. No Alyssa H.
2 weeks ago
Reply from Aptive Pest Control
Thank you for sharing your rating with us, Robbin. We’d like to better understand where your experience fell short and see what we can do to help. Please send your service address and a little more information to socialmedia@goaptive.com so our team can review the details with you. Hope to hear from you soon!
-Alexis, Aptive Care Team
-Alexis, Aptive Care Team
Aug. 18th, 2026
Verified Customer
Review Source
Mary Urbandale, Iowa
If I could leave negative stars that’s what they would get. They didn’t kill the one bug I had problems with. Contacted them, by phone and mail. No response back. I canceled my credit card to get rid of this lousy service. I would from my experience, never let them in the driveway.
2 weeks ago
Reply from Aptive Pest Control
Thank you for bringing this to our attention, Mary. We’d like to better understand the pest concern that remained unresolved and review the communication history on your account to see what options may be available to help.
If you'd like, please email socialmedia@goaptive.com with your service address, the pest you were experiencing, and reference this review so our team can take a closer look. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
If you'd like, please email socialmedia@goaptive.com with your service address, the pest you were experiencing, and reference this review so our team can take a closer look. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Aug. 12th, 2026
H. Y Germantown, MD
When I tried to cancel, they kept trying to sell other products at $100 discount which they didn't offer while I was with them for over 2 years. Then, when I did not want to discuss the reasons for the cancellation, the customer service representative said that they would be sending me an invoice for $199. When i asked what invoice, they said they were simply using "reverse psychology" to get me to talk and admitted that i did not owe them any money. When I asked for the representative's name, he said that it was "Jordan" and that he would not give his full name as it was a "privacy issue." Funny how their full names are available in the drop down menu on this review section.
I would stay away from this company if at all possible, no matter what discount they offer.
3 weeks ago
Verified Customer
Review Source
Alison Arcola, Virginia
I chose a one time application. And I’m very upset that they are now charging me and ongoing fee which I did not sign up for. I’m very disappointed.
2 weeks ago
Reply from Aptive Pest Control
Thank you for bringing this to our attention, Alison. We’d like to review the service details from when you signed up alongside the ongoing charges you’re seeing so we can clarify what was established for the account and determine how we can help.
Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look at the agreement and billing history. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look at the agreement and billing history. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Aug. 17th, 2026
Verified Customer
Review Source
Valerie Cleveland, Ohio
It was a mistake to choose Aaptiv pest control. They’ve been out and treated my house twice and still I have ants on my deck and spiderwebs on my porch. I’m very unhappy.
2 weeks ago
Reply from Aptive Pest Control
We appreciate you letting us know that the ant activity and spider webs are still causing concern after your recent treatments, Valerie. Some pest activity can require additional follow-up, and we’d like to review what’s been completed so far and determine the best approach for those areas.
Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look and help arrange additional service if needed. We hope to hear from you soon so we can assist with getting your service back on track!
-Alexis, Aptive Care Team
Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look and help arrange additional service if needed. We hope to hear from you soon so we can assist with getting your service back on track!
-Alexis, Aptive Care Team
Aug. 13th, 2026
LAUREN MCAVEENEY Tewksbury, MA
Horrendous company from customer service, to technicians to the chemicals they use. They charge you to have an account, then charge per service - do one or the other not both. 1st tech arrived 3 hours before appt, in downpours. Called their manager who told the tech to do the job, kill outdoor bugs. When will I notice a change 48 hours. 72 hours later thousands of bugs invaded my property. Next day tech came back to outdoors and indoors. I have 17 rooms, these bugs are now inside my entire 4000 sq foot house. The tech came and did indoors and outside in 18 mins, leaving white chemicals all over my hardwood floors walls, molding. 3 days later more bugs. Made another appt for last night so 3 visits in 10 days. The tech, actual clown that showed up, was supposed to be an expert. I threw him off my property as he kept asking why am I here. Thousands of bugs all over the place do you not know how to do your job? Do you know read the specifics on where these chemicals need to be placed before you arrive at a customers property? They are trained to park in your driveway, I repeatedly told and documented no one is park in my driveway, they blocked the garage door 3 times, I am on a dead end, narrow road where all vendors for the entire street park at the circle, its common sense. These fools have no desire to work safe, no safety glasses or respirators when they are spraying 60 feet up. Foolish owners not demanding their employees to work safe. Do not hire these incompetent, ignorant, arrogant, uneducated people to kill your pests, they are not capable.
1 month ago
Reply from Aptive Pest Control
It's really concerning to hear that your experience has left you feeling this frustrated, Lauren. We understand how disappointing it is to continue experiencing pest activity while also having concerns about the service, communication, and overall experience.
We'd appreciate the opportunity to review everything you've shared. Please email socialmedia@goaptive.com with your service address, and our team will take a closer look at your service history, appointment records, and the concerns you've raised. Our Aptive Promise is that when something isn't right, we'll put in the work to fix it, and we'd welcome the opportunity to better understand your experience and work toward a resolution. Hope to hear from you soon!
-Alexis, Aptive Care Team
We'd appreciate the opportunity to review everything you've shared. Please email socialmedia@goaptive.com with your service address, and our team will take a closer look at your service history, appointment records, and the concerns you've raised. Our Aptive Promise is that when something isn't right, we'll put in the work to fix it, and we'd welcome the opportunity to better understand your experience and work toward a resolution. Hope to hear from you soon!
-Alexis, Aptive Care Team
Jul. 29th, 2026
Kyle Braun Rochester, New York
2 minutes ago
I signed up for 1 year. They came the 1st and sprayed around my house everything was great that day. Over 2 months have gone by and nobody has come to spray again. They charged my card again 20 bucks more than the fist time. So I called and asked why nobody came back out. I was told on the phone that I have to call them to have them come back out. I didn't have to call them to charge me though! They told me the monthly charge is a subscription not for them to spray each month. WHAT is that? A sneaky scam. I told them I wanted to cancel he told me it would be 4 hundred and some dollars. The card I used with them is no longer valid so they won't get any more money out of me. Scammers.
1 month ago
Reply from Aptive Pest Control
Thank you for sharing this with us, Kyle. It's incredibly disheartening to hear that your expectations for the service schedule and billing didn't align with your experience, and that this led to frustration with your account and the cancellation process. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve our communication and overall customer experience.
Please email socialmedia@goaptive.com with your service address and any additional details about your account so our team can review your service history, billing, and the concerns you've raised. We'd appreciate the opportunity to take a closer look and determine the best way to help. We hope to hear from you soon!
-Alexis, Aptive Care Team
Please email socialmedia@goaptive.com with your service address and any additional details about your account so our team can review your service history, billing, and the concerns you've raised. We'd appreciate the opportunity to take a closer look and determine the best way to help. We hope to hear from you soon!
-Alexis, Aptive Care Team
Jul. 1st, 2026
Verified Customer
Review Source
Richard Frias Boulder Creek, California
I called for a second visit since I still had ants. I had to go to the store to by any poison. I want to discontinue service
3 weeks ago
Reply from Aptive Pest Control
We’re sorry those ants are still making themselves at home, and we know how discouraging it can be when you’re ready to see them gone, Richard. Ant colonies can be persistent, and it often takes multiple treatments to reach the source and achieve the results we’re working toward. That’s why we’re committed to continuing to support you when activity remains.
Before you give up on your service, we’d really appreciate the opportunity to keep working on this with you. Please email socialmedia@goaptive.com with your service address so we can review what’s been done so far and help determine the best next step for the remaining activity. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Before you give up on your service, we’d really appreciate the opportunity to keep working on this with you. Please email socialmedia@goaptive.com with your service address so we can review what’s been done so far and help determine the best next step for the remaining activity. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Aug. 19th, 2026
Verified Customer
Review Source
Jennifer Werber Phoenix, Arizona
Failed to set up account correctly. Overcharged and agreements wrong. Promised a $100 gift card for prior inconvenience. Never received.
4 weeks ago
Julie Morehouse Newberg, Oregon
Cancelling an account with this company.....get ready to get asked a ton of questions and why. They will not take, "we have decided to no longer use your services as we are no longer in need of them" as an answer. Offering discounts as well and all I wanted to do was just cancel my account. I have been a long-lasting customer with them and never had an issue until now. I get that they want to do what they can to keep us as customers, I do. However, when I have politely asked multiple times that we are not wanting these services any longer that should be good enough answer for them. Responding back with, "Ma'am you have not given a reason yet for why you are cancelling. Do you no longer have pests? What I can offer you is....."
Do not give me more advertising or reason to stay. We just don't need the services anymore. So of course, by the time I have repeated myself for the 7th time, I was irritated.
The final straw as to why I will NEVER use Aptive again, the customer service agent said the following before she HUNG UP ON ME!
"So, you are calling in today to cancel your account and are not willing to give us a reason why you are canceling with us. We will not activate your account until you reach out to us again. Your account is now cancelled, have a great day." Hang Up!
2 months ago
Reply from Aptive Pest Control
Thank you for taking the time to share your experience with us, Julie. We're sorry to hear your cancellation process left you feeling frustrated. We understand that when you've made the decision to cancel, you expect that request to be handled respectfully, and we appreciate you bringing your concerns about the interaction to our attention so we can work on improving this process.
If you're still in need of assistance, please email socialmedia@goaptive.com with your service address and any additional details about your experience so our team can review your account and the interaction you've described. We'd appreciate the opportunity to take a closer look and better understand what happened. We hope to hear from you soon!
-Alexis, Aptive Care Team
If you're still in need of assistance, please email socialmedia@goaptive.com with your service address and any additional details about your experience so our team can review your account and the interaction you've described. We'd appreciate the opportunity to take a closer look and better understand what happened. We hope to hear from you soon!
-Alexis, Aptive Care Team
Jul. 1st, 2026
Alice Marker Raleigh, North Carolina
Customer service is unacceptable and apparently training is poor. I received a notice just 5 minutes before the team member was set to arrive (the standard is supposed to be 30-60 minutes) to which I responded that I was not home. I did not hear back from the team member and assumed they did not come. It turns out that they came, did the outside of our house (whereas they are supposed to do both inside and outside) and then left a gate that was fastened OPEN. My dog escaped, attacked another dog, and I was injured in the process. The team member entered the visit as if it was normal, charged full price (while actually not having done the inside) and also did not send photos after. I can assume this was a new or poorly trained person, but when I called customer service, AFTER hearing what the issue was, I was on hold for over 25 minutes before speaking to a manager. I cancelled my service and more than 2 weeks later still have not received a refund for that ill-fated visit.
2 months ago
Reply from Aptive Pest Control
We really appreciate you bringing this to our attention, Alice. The situation you've described is deeply concerning, particularly given the impact it had. We can understand why receiving limited notice, believing service would not be performed, and then discovering the visit had been completed under those circumstances would be incredibly upsetting. It's also troubling to hear about the communication challenges you encountered afterward while attempting to address your concerns.
We'd like the chance to review the details of your experience, including the treatment, follow-up interactions, and the unresolved refund concern. Please email socialmedia@goaptive.com with your service address and any additional information you'd like to share. Our team would be happy to help and hope to hear from you soon!
-Alexis, Aptive Care Team
We'd like the chance to review the details of your experience, including the treatment, follow-up interactions, and the unresolved refund concern. Please email socialmedia@goaptive.com with your service address and any additional information you'd like to share. Our team would be happy to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Jun. 18th, 2026
Verified Customer
Review Source
Jen Cook Philadelphia, Pennsylvania
Two visits and still have a HUGE bees nest in my tree right next to the wasp bag the service guy hung. Ridiculous
3 weeks ago
Reply from Aptive Pest Control
We understand how concerning it is to still see a large nest near your home, and it's disheartening to know you've had this experience, Jen. We appreciate you connecting with our team directly and allowing us to review the situation and assist with next steps. If you have any lingering questions or concerns, we’ll continue working with you through the resolution and appreciate your patience while we do so!
-Alexis, Aptive Care Team
-Alexis, Aptive Care Team
Aug. 25th, 2026
Verified Customer
Review Source
Rita Wink Houston, Texas
Terrible company I could go into detail. but I have already voiced my complaints over the phone several times.
4 weeks ago
Sam Punia Raleigh, North Carolina
Impossible to leave. I have been begging Aptive to stop sending people to our house for months. They keep scheduling more days. I called yesterday and was PROMISED, they would only show up if I requested service. 2 Hours later, I receive a notification of a scheduled service.
1 month ago
Reply from Aptive Pest Control
It's really disheartening to hear you've continued receiving service notifications after asking for them to stop, Sam. We understand how frustrating that must be, especially after being told your preferences had been updated. We'd appreciate the opportunity to review your account and make sure your concerns are handled with the care you deserve.
When you've got a moment to spare, please email socialmedia@goaptive.com with your service address and any additional details about your experience so we can take a closer look and determine the best next steps. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
When you've got a moment to spare, please email socialmedia@goaptive.com with your service address and any additional details about your experience so we can take a closer look and determine the best next steps. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Jul. 7th, 2026
Shawn Wate Lacey, Washington
the amount of money i paid was not worth the service i received. they sprayed on rain days and the product was just washed off. Customer service was not helpful when i tried to cancel the service. They offered to reduce my service cost from $99 to $49 if i would stay a customer. i agreed against my better judgement. then i found out they would only show up every 60 days instead of 30 for the reduced price. That was the final straw. I canceled the service. Then i find out they that apparently this is an 18 month contract. Since i was 9 months into there was an exit charge of $179. I will never do business with this company again and make sure i tell everyone i know to avoid the Aptive trap.
3 months ago
Reply from Aptive Pest Control
Thanks for sharing this with us, Shawn. Concerns about the value of the service, the frequency of treatments, and the cancellation experience clearly had a significant impact on your overall impression, and we'd really like to help.
We'd like the opportunity to better understand the concerns you've described and review the experience from your perspective. If you're willing, please email socialmedia@goaptive.com with your service address and any additional details you'd like to share. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
We'd like the opportunity to better understand the concerns you've described and review the experience from your perspective. If you're willing, please email socialmedia@goaptive.com with your service address and any additional details you'd like to share. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Jun. 18th, 2026
Cera Olson Fort Meade, Maryland
I have been with Aptive for 11 months. I have had to chase them down as they have missed multiple appts, they have failed to take care of the pest problems - I still have wasps and ants - and they said I would be able to cancel without penalty if I was unsatisfied with my service. Well I am very unsatisfied and they are saying I must pay $199 cancellation fee. That is absurd. They have failed to uphold their end of the contract and they want to charge me a cancellation fee. The final straw was when they said they were sending out a technician the same day, and no one showed up AGAIN! Another missed appt. This business just wants to charge too much for miserable services. DO NOT USE.
3 months ago
Reply from Aptive Pest Control
I appreciate you taking a moment to share this with us, Cera. We totally understand how frustrating this must have been for you, and we'd really like to help. When you have a moment to spare, don't hesitate to reach out to socialmedia@goaptive.com, including your service address and any other details you'd like to share, so we can ensure your concerns are handled with the care you deserve. We're here for you!
Jun. 18th, 2026
Verified Customer
Review Source
Josephine Huber Leavenworth, Washington
Because I needed to have pest coverage for my property. They seemed to have the best program.
3 weeks ago
Reply from Aptive Pest Control
We appreciate your feedback, Josephine. Seeing that your experience resulted in a one-star rating tells us something hasn’t met your expectations, and we’d like to learn more so we can focus on what needs attention. Please email socialmedia@goaptive.com with your service address and a few details about what’s been disappointing. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
-Alexis, Aptive Care Team
Aug. 18th, 2026
Verified Customer
Review Source
Sheila Callaghan Seattle, Washington
I believe this is the tech who didn’t show up after texting an ETA and then ghosting me.
4 weeks ago
R Benitez Phoenix, Arizona
Beyond Disappointed: Do Not Hire Aptive Environmental - "technician" spent all of 1 min in my backyard "spraying" Sent me bogus pictures and a laundry list of what he supposively did. Lie. I was standing inside my home watching. Called 4 numbers to talk with local company located on Dodge and instead was connected to call center 3 times. The fourth number, supplied by a Tim M. Manager, using text messaging, for questions/concerns is no longer in service.
3 months ago
Reply from Aptive Pest Control
Thanks for sharing this with us, R. We can understand how concerning it would be to have questions about the work performed during a treatment, particularly when the summary and photos don't align with expectations.
We'd like the opportunity to learn more about what happened and review the concerns you've raised. Please email socialmedia@goaptive.com with your service address and any additional details you'd like to share. We're here to help and really hope to hear from you soon!
-Alexis, Aptive Care Team
We'd like the opportunity to learn more about what happened and review the concerns you've raised. Please email socialmedia@goaptive.com with your service address and any additional details you'd like to share. We're here to help and really hope to hear from you soon!
-Alexis, Aptive Care Team
Jun. 18th, 2026
Verified Customer
Review Source
Elroy Bloomington, Minnesota
customer service bad and not helpful
learn how to help senior citizens
2 weeks ago
Reply from Aptive Pest Control
Thank you for sharing this with us, Elroy. We want every customer to feel supported and receive clear, helpful assistance when they contact our team, and we’d like to learn more about your experience so we can determine how best to help.
Please email socialmedia@goaptive.com with your service address and any additional details about what you needed assistance with. We’re here to help and hope to hear from you soon!
Please email socialmedia@goaptive.com with your service address and any additional details about what you needed assistance with. We’re here to help and hope to hear from you soon!
Aug. 12th, 2026
Verified Customer
Review Source
Harriette Smith Rio Rancho, NM
McKenzie Goulding never returned after I signed his contract.
4 weeks ago
Eddie Carll
This company has nice technicians, the business end of this company are the worst! Sent a number of requests to stop service due to the terrible scheduling service app. I repeatedly sent emails to customer service email....no return ever. I finally made a call to the customer service phone. the rep was nice but English was not her first language and was just a call center.... not in Utah or Texas. Every way of communicating with this company is just wasted time.
I did speak with the call center and stated that I was billed for a visit to my home that I canceled- $59. I cancelled my service and the call center person told me that I would be bill $199 termination fee. Terrible business practice, already upset with how long it took to actually cancel service or get someone to answer my request .
5 months ago
Reply from Aptive Pest Control
Thank you for bringing this to our attention, Eddie. It’s really disheartening to hear that your attempts to manage your account and communicate with our team left you feeling frustrated. We want the cancellation process and any account-related questions to be handled clearly and efficiently, and we're sorry to hear that wasn't your experience.
We'd like the opportunity to review your concerns regarding the canceled service, billing, and cancellation process in more detail. Please email us at socialmedia@goaptive.com with your service address and any additional information that may be helpful. Our team would be glad to take a closer look and work toward a resolution. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
We'd like the opportunity to review your concerns regarding the canceled service, billing, and cancellation process in more detail. Please email us at socialmedia@goaptive.com with your service address and any additional information that may be helpful. Our team would be glad to take a closer look and work toward a resolution. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Jun. 18th, 2026
Verified Customer
Review Source
Susan Isaacs-Bright Miami, Florida
Excellent professional salesman & product promise
4 weeks ago
M Goh Mountain View, California
Dear Matthew S., Business Owner of Aptive Pest Control,
On Apr 13, 2026, you said, "We’re really sorry to hear about this experience, Dan... We respect no solicitation requests..."
This is BS. Your guys are still soliciting despite "No Solicitation" sign. Who wants to do business with you when you DO NOT respect us and kept coming to our door.
4 months ago
Reply from Aptive Pest Control
We appreciate you sharing this, M. We can certainly understand why you'd be frustrated, especially if your experience after receiving that response did not match your expectations.
We'd like the opportunity to review this further. Please email socialmedia@goaptive.com with your address and any additional details you'd like to share so we can ensure your concerns are handled with the care you deserve. We're here for you!
-Alexis, Aptive Care Team
We'd like the opportunity to review this further. Please email socialmedia@goaptive.com with your address and any additional details you'd like to share so we can ensure your concerns are handled with the care you deserve. We're here for you!
-Alexis, Aptive Care Team
Jun. 18th, 2026
Alice Louie
Aptive has been servicing our home for 2 years. In November, the technician sprayed the ceiling corners, window seals, and air vent areas instead of the floor/bottom corners. Drip stains across our painted walls are throughout the main family room, bedroom and hallway. After 2 months of follow up which included 3 emails, 4 phone calls, 2 escalations and text message correspondence with the local operations manager (2 no shows), there has been no action taken or progress made to resolve the property damage. Further, during the last phone call, I learned there was a note put on the file that the issue had been resolved and fixed on January 20, which is false. Very disappointed in the lack of follow through on promised actions and the dame will cost me thousands of dollars in repainting.
6 months ago
Reply from Aptive Pest Control
Thank you for bringing this to our attention, Alice. We'd like the opportunity to have this reviewed by our team. If you haven't already, please email us at socialmedia@goaptive.com with your service address and any additional details or photos you may have available. We'll work to ensure the appropriate team reviews the situation and provides an update regarding your concerns. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
-Alexis, Aptive Care Team
Jun. 18th, 2026
Review Source
Beth
DO NOT USE THIS SERVICE. They will make you sign several contracts in order to get you trapped. The price is already steep, so the early cancellation fee of $200 is salt in the wound. You must pay monthly even if they do not provide services every month.
Recently they billed me an extra $431.42 just to refill rat traps that didn’t need refilling. For context, the monthly payment is $85.42. This should have covered the process done today because I have been subscribed to this service since May of 2025. The last time they came to my home 1/23/2026. And got billed $431.42, I’ve trying to log into my account, however their website is undergoing maintenance. Do not use this company they are not honest.
7 months ago
Reply from Aptive Pest Control
Thank you for bringing your concerns to our attention, Beth. It's disappointing to hear that you've been left with questions about your billing, services received, and account access. We know how important it is to have clear information about your account, especially when reviewing charges.
We'd like the opportunity to take a closer look at the services and billing history associated with your account. If you haven't already, please email us at socialmedia@goaptive.com with your service address and any additional details regarding the charge in question. Our team will review the situation and work to provide clarity on your concerns. We're here to help!
-Alexis, Aptive Care Team
We'd like the opportunity to take a closer look at the services and billing history associated with your account. If you haven't already, please email us at socialmedia@goaptive.com with your service address and any additional details regarding the charge in question. Our team will review the situation and work to provide clarity on your concerns. We're here to help!
-Alexis, Aptive Care Team
Jun. 18th, 2026
Jennifer
Were it possible to leave 0/5 stars that would have been my rating. Aptive is currently under investigation for the death of my dog and a neighbor's dog. I was told by the persistent salesperson, well a lot of things, first, and most importantly that their products are safe around pets and children. THIS IS NOT TRUE THEY ARE NOT PET SAFE! The bait they use to kill smaller animals, like mice and other rodents, is a 2nd generation anticoagulant rodenticide, call difethialone, you will see it on your statements of what was used, The 2nd generation means it is more powerful than then the difethialone that used to be used. It is extremely toxic whether your animal eats the bait itself or from eating an animal that ate the bait. Our bait boxes, which I didn't ask to be used by the way, I wanted spiders and ants gone, every single month were moved. Something, bigger than a mouse, was moving them 15-30 feet, all of them and I would inform the techs and they just refilled them and put them back, because they would be open and empty. Finally on the 4th month of this, the 4th month, they staked them down, and I still didn't know what the lethal toxic ingredient was until I finally received the statement I should have from the technician and I read the word. I know of it from a dog that ate some of a bait cube once and it killed him, so I knew the moment I read the word what it was and it is, nor has it ever been, considered safe for animals. Do you have an outdoor cat that kills birds, because this stuff is extremely lethal in birds, then you could have a dead cat on your hands and no idea why. Always look at what is being put on your property, down to the finest detail. And...they told me, because this was NOT IN MY CONTRACT, that they don't have to listed what pesticides they use in the contract, and in fact they did not or I would have seen it and never signed up in the first place, which I did just to get rid of the sales guy who wouldn't stop coming by my house. Aptive, as in it's owner's David Royce, Vess Pearson and stake holder Citation Capital are making millions off of "PET SAGE" tags to it's service, and in the meantime they are killing our pets, with no concern whatsoever. I reported to the company, who never even apologized for the loss, except the summer salesman who signed me up, he was who relayed the pet safe, because that is what the company told him. They aren't even honest with their employees. One employee told me that when they do her property they use a way stronger solution because otherwise it isn't effective. She was a horribly insensitive woman who only called to let me know they would not be charging me the $199 contract cancellation, how sweet, they wouldn't refund the other months of service though, and so the credit card company will handle that and because no one took the concern to heart in the least, I had zero reassurance it would be looked into, so I reported them to the State of Colorado Department of Agriculture. No one will understand how much you love your pets more than you will, and they will act accordingly. Plus, their employees never had any protect gear on when handling the bait, no masks, gloves, nothing, except when they came in your home they put booties on so they did not track in dirt. The very least of my concerns. They took them off when they left the house and went to spray and refill bait boxes. Had I thought about it I would have gotten pictures of the employees without protective gear, but I did have photos of the bait boxes moved, quite a distance, even after staking them and reporting that to the company who took no action to keep it from reoccurring. How many animals died because of it, I guess we will never know, and neither does Aptive. No consideration was given for the cost to put down my animals or the agony of losing them, not even an apology from anyone who actually still works for Aptive. What a company huh?
8 months ago
J Atalig
My experience with Aptive Pest Control was disappointing due to unclear information regarding pricing and cancellation terms. At the time of enrollment, I was told that the service could be canceled at any time, which influenced my decision to sign up.
When I later attempted to cancel, I learned that there were cancellation fees and contract terms that had not been clearly explained at the start. Had this information been communicated more clearly, I would have made a different decision.
I encourage others considering this service to ensure all pricing and cancellation details are fully explained and provided in writing before enrolling.
8 months ago
Reply from Aptive Pest Control
Thank you for taking the time to share your experience with us, J. It's disappointing to hear that the information you received during the enrollment process didn't leave you with a clear understanding of the account terms and expectations.
Transparency is important when customers are making decisions about a service provider, and it's understandable that learning additional details later would leave you frustrated. We appreciate you sharing your perspective and your feedback regarding communication around pricing and cancellation terms, so we can work towards improving these aspects of our service.
-Alexis, Aptive Care Team
Transparency is important when customers are making decisions about a service provider, and it's understandable that learning additional details later would leave you frustrated. We appreciate you sharing your perspective and your feedback regarding communication around pricing and cancellation terms, so we can work towards improving these aspects of our service.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Parker Rayl
In September, an Aptive rep came door-to-door and sold me on one single treatment with immediate cancellation. I paid what I understood was a one-time fee.
Then Aptive scheduled/attempted another visit the following month with about 30 minutes notice, which I never agreed to. Since then, I’ve been trying to cancel for over 30 days.
To make it worse, their “customer service” email doesn’t even receive emails. When I finally reached customer service by phone to cancel, I was told I was actually enrolled in a “Pro plan” for $120/month — something I did not knowingly sign up for. The service technician then tried to “discount” it to $80 (what I paid the first time), and when I again said cancel, he told me there’s a $199 cancellation fee and that he would be invoicing me.
This whole experience has been exhausting and feels intentionally designed to trap customers into recurring billing and fees they never agreed to. Terrible customer service, misleading sales tactics, and aggressive cancellation practices. I do not recommend Aptive to anyone.
8 months ago
Reply from Aptive Pest Control
Thank you for sharing your experience with us, Parker. It's disappointing to hear that the service and account terms didn't align with your understanding of what was discussed during enrollment, and that your efforts to cancel became such a frustrating and time-consuming process.
Customers should feel confident they understand the services they are signing up for and know where to turn when questions arise, and it's clear that concerns surrounding communication, account expectations, and the cancellation process left you with a negative impression of our company. We appreciate you taking the time to provide this detailed feedback, as it highlights areas where we can improve.
-Alexis, Aptive Care Team
Customers should feel confident they understand the services they are signing up for and know where to turn when questions arise, and it's clear that concerns surrounding communication, account expectations, and the cancellation process left you with a negative impression of our company. We appreciate you taking the time to provide this detailed feedback, as it highlights areas where we can improve.
-Alexis, Aptive Care Team
Jun. 18th, 2026
JWC
I purchased a home to rehab that was empty but had fleas. I paid a onetime service fee of $323.67. They came out on time and sprayed the home. I told the technician that the house is completely empty and to spray heavy. The house was fine for 3 days then I started noticing the fleas again. I called Aptive and requested that they come back out and spray again. They told me I would have to sign a 1-year contract in order for them to come kill the fleas I had already paid to have killed. They said this happens sometimes and they will just come every few weeks until they are gone. I declined because no one told me this when I paid for the one-time service. The rep on the phone told me he couldn't approve them to come back out, and his manager would review and call me back. That was 2 weeks ago, and no one have bothered to call. I would not recommend Aptive at this point. Why offer one time service on empty homes with no pets and not kill the fleas? why not just tell me you don't care instead of telling me someone would call me back to resolve the issue? I didn't ask for any money back or anything additional. Just kill the fleas I paid to have killed.
8 months ago
Reply from Aptive Pest Control
Thank you for sharing this with us, J. It's disappointing to hear that the results from the initial treatment didn't meet expectations and that your attempts to follow up afterward left you feeling unsupported.
We want each customer to feel confident that they understand what to expect and receive clear communication regarding any next steps. We understand why the combination of recurring flea activity and the lack of follow-up you were expecting would be frustrating, and we appreciate you sharing these details, as feedback like this helps highlight the importance of setting clear expectations and providing timely communication.
-Alexis, Aptive Care Team
We want each customer to feel confident that they understand what to expect and receive clear communication regarding any next steps. We understand why the combination of recurring flea activity and the lack of follow-up you were expecting would be frustrating, and we appreciate you sharing these details, as feedback like this helps highlight the importance of setting clear expectations and providing timely communication.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Tiffany Waters
Aptive charges clients for visits that do not take place. On Jan 13 a note was submitted stating they serviced my property however my dog was out back and services was not done. When I had communication with them I questioned why I was billed they confirmed the property was not serviced but did not remove the charge. I checked the camera they never even came to the back of my property. When I closed out my account they are trying to charge me 200.00. I will be reporting them to the BBB. I also question all of the other visits now. Do not use this company.
7 months ago
Reply from Aptive Pest Control
Thank you for taking the time to share your experience. It's concerning to hear that you were left questioning whether services were completed as documented and that you felt your concerns about the associated charges were not adequately addressed.
Trust is an important part of any service relationship, and we're sorry to hear that your experience led to doubts about the servicing of your property and frustration surrounding the account closure process. We appreciate your feedback as we continue working to improve the customer experience.
-Alexis, Aptive Care Team
Trust is an important part of any service relationship, and we're sorry to hear that your experience led to doubts about the servicing of your property and frustration surrounding the account closure process. We appreciate your feedback as we continue working to improve the customer experience.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Dee Dee Dugan
Worst customer service EVER. When they schedule a service they make you wait all day because they cannot give you a window timeframe. Today was the last straw. I received 2 text messages over the last few days saying I have a service scheduled for Jan 5. I waited all day and no one came. I called Aptive and they said the system auto rescheduled me and yet I didn’t receive a text message or phone call to explain this to me. They wasted my whole day yet again. This is a constant issue with this company.
7 months ago
Reply from Aptive Pest Control
Thank you for sharing your experience with us, Dee Dee. We’re sorry to hear that scheduling and communication issues left you feeling frustrated, especially after setting aside time for an appointment that ultimately did not take place as expected.
Clear and timely communication regarding appointment changes is important, and it's disappointing to hear that your experience did not reflect that. We appreciate you taking the time to provide this feedback, as it helps highlight areas where we can improve the customer experience moving forward.
-Alexis, Aptive Care Team
Clear and timely communication regarding appointment changes is important, and it's disappointing to hear that your experience did not reflect that. We appreciate you taking the time to provide this feedback, as it helps highlight areas where we can improve the customer experience moving forward.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Jorge Quintero
the sales person told me the service would be every 3 months and when the guy came to my house. The agreement i signed apparently was a contract with a hefty cancelation fee and turns out to be monthly. I was sitting here waiting for the 3 month visit. Apparently i now owe $300.00 for the guy to spray 5 min 3 months ago. i sent an email to one email listed on site. The told me to email another address, Then that email told me not to email them. So who exactly am i supposed to talk to about being swindled?
8 months ago
Reply from Aptive Pest Control
Thank you for sharing this with us, Jorge. We're sorry to hear that there was confusion surrounding the treatment schedule, agreement terms, and the process of getting answers to your concerns. It's understandable that this would be frustrating, especially when your expectations for the service differed from what you later understood your account to include.
Clear communication from the beginning and straightforward support when questions arise are important parts of the customer experience. We appreciate you taking the time to provide this feedback, and we're disappointed to hear that your interactions left you feeling frustrated and uncertain about where to turn for assistance.
-Alexis, Aptive Care Team
Clear communication from the beginning and straightforward support when questions arise are important parts of the customer experience. We appreciate you taking the time to provide this feedback, and we're disappointed to hear that your interactions left you feeling frustrated and uncertain about where to turn for assistance.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Michele Tjader
Were it possible for me to give one star, I absolutely would. This company has zero transparency regarding how many treatments you have left under your contract. Even once your contract expires, they will continue to show up and, of course, bill you. It is virtually impossible to get them to agree to stop showing up every month. And they refuse to provide written confirmation that the contract has been fulfilled and is no longer in effect.
DO NOT USE!
8 months ago
Reply from Aptive Pest Control
Thank you for sharing your experience. It's disappointing to hear that you were left frustrated by a lack of clarity regarding your account status and what services remained under your agreement.
We always want our customers to feel confident they understand where they stand with their service and be able to get straightforward answers when they have questions about billing, scheduling, or contract fulfillment. We understand why the uncertainty you describe would lead to a loss of trust, and we appreciate you taking the time to provide this feedback so we can work towards making improvements.
-Alexis, Aptive Care Team
We always want our customers to feel confident they understand where they stand with their service and be able to get straightforward answers when they have questions about billing, scheduling, or contract fulfillment. We understand why the uncertainty you describe would lead to a loss of trust, and we appreciate you taking the time to provide this feedback so we can work towards making improvements.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Gloria Butler
Absolutely terrible company! Has more than 1200 complaints with the BBB and a 1 star yelp review! And as a former customer, I can tell you the poor reviews are 100% accurate!! My home was overrun with bugs! The number left with me when I agreed to the service was never answered nor were text messages responded to. When I finally got in touch with customer service they were incredibly rude, talking over me and disregarding everything I said. When it became obvious that I could not continue using this company due to their poor product and terrible customer service, I called to cancel. The customer service agent apologized for the poor service, stated she had stopped my service, removed my credit card information and told me she would have a manager reach out to "make things right." This was in July. In October, I still haven't heard from any manager, but my card starts being charged again and I get a message that they have scheduled my service. I call and am told my service was never cancelled and that if I want to cancel I have to pay $199.......I have to pay money because your service is terrible?!?!?! What?!?!?! Not happening. Ask again to have my credit card information deleted and request a refund for the money charged to my card in October after canceling my service in July. Not only was the fraudulent charge not refunded, but about two weeks later they charge my card $199! The card I had asked to have removed from my account back in July! Crooks. Looking to cheat people out of their hard earned money. Wish I had been smart enough to read reviews before I agreed to try their services!
9 months ago
Bojana Rucinski
I was in a quarterly plan with this company for quite sometime paying $185 per quarter. I don’t have any complaints about their technicians who were all very nice. My issue started when one of their salesmen came to my door & misled me into signing up for their mosquito treatment add on, which he told me would only add an additional $10 to my bill.. so I agreed to the service. Suddenly I was shocked to realize when looking through my credit card statements, that they started charging me $196 per MONTH since July! That’s a lot more than an extra $10 each quarter! Then when I called to complain, they refused to issue me a refund for those charges, so I cancelled. Now they lost a loyal long time customer… and unfortunately I’m also like $600 poorer. Not a loss I can easily afford. I definitely do not recommend this company and their shady sales tactics. This was a lesson for me to make sure to always read the fine print & not believe the words some salesperson tells me.
9 months ago
Andi
I purchased their service for my elderly mother, who had plans to move in the next few months, but wanted something to take care of the bugs she was seeing. I told the salesperson that she would be moving in a few months, and he told me that I could cancel the contract whenever, no problem. He forgot to mention it would cost us $200 if we cancelled within 2 years. Mom's on SS, so I guess I'm eating that. Then the person who was supposed to cancel the service, never cancelled it, and a technician came out to the house. Hopefully they don't charge me for that - I will dispute it. All I can say is beware of the bait and switch sales pitch and make sure you're ready to be locked in.
9 months ago
Mary Shannon Ratliff
Aptive is good at getting 5* reviews because the one thing they are excellent in is sending reviews. I do think customers are happy in the beginning with their service. We have been customers of Aptive for over a year now and are locked into a contract. It is not cancel whenever (as advertised on some platforms). We have to pay out our 2 year contract in order to cancel. We pay roughly $130 each time they come and they come every 30-40 days (not what I was sold when signing up). Their solution does not get rid of the insects and critters. We still have all kinds.
Whatever you do, don't ask them to treat for mosquitos because you pay extra (which they don't tell you) and it is like sugar water. Fortunately, I was able to cancel the mosquito add-on. Aptive is a well-oiled machine. They have smooth salesmen that make it sounds like a great company. I
10 months ago
Mark Oates
I truly hope that no ones falls for the bad service this company provides. I let them know multiple times the service did not work and actually made some problems worse. Then on one of the appointments the tech shows up, my friend was trimming the bushes went inside to get out of their way. When they went back outside as they were leaving the clippers were gone with them! One of the appointments they claimed to have come out they never showed up. And to add insult to injury when i called to cancel this sorry service with them they still charged me $199.00! I talked them about this twice with no resolve. PLEASE DO NOT FALL FOR THIS COMPANY AND IT'S SORRY CUSTOMER SERVICE.
10 months ago
Sherif Yousry
The customer service representative that answered my phone call was very professional but could not resolve my issue. Aptive team was very unprofessional and provided me with very poor service and accordingly I requested to stop the service. Aptive team did not care about my concern and only cared about one outstanding bill. I paid that bill although I have not receive any service at that time. Now Aptive is repeating the same thing and posting another bill without any service received. It’s a vicious cycle Aptive keeps scheduling service visits although I called them many times advising them not to send any technician to my house but they keep posting invoices on my acount for about ~$49 without any service provided and keep asking me to pay to clear my balance. Unbelievable business.
11 months ago
Alex
You can also call our customer service hotline directly at 844-573-7111 if you’d like immediate assistance.
Thanks so much for bringing this to our attention. We truly value your time and appreciate the opportunity to make this right.
Best regards,
Customer beware, read the fine print apparently a verbal agreement doesn't with this company is not binding, I made an agreement with the tech representative that this would be a one service and he agreed!! I was text a message from Aptive pest control that they were sending out a tech to spray again. They said I signed a contract for services I did not agree upon on the day I spoke with the sale representative and had my house sprayed.
11 months ago
Ellen Dirks
DO NOT DO BUSINESS WITH THIS COMPANY. If you need to call them to help you with an issue, make sure you have at least 45 minutes. Also, be aware that you will not be speaking with someone in the United States.
4 months ago
Reply from Aptive Pest Control
Thank you for bringing this to our attention, Ellen. We never want any interaction with our team to leave you feeling frustrated, and it's disappointing to hear that your experience did not meet expectations.
We'd like the opportunity to learn more about what happened and see how we can help. Please email us at socialmedia@goaptive.com with your service address and any additional details about your experience, and a member of our team will review your concerns and follow up. We appreciate you taking the time to share your feedback and hope to have the chance to address this with you directly.
-Alexis, Aptive Care Team
We'd like the opportunity to learn more about what happened and see how we can help. Please email us at socialmedia@goaptive.com with your service address and any additional details about your experience, and a member of our team will review your concerns and follow up. We appreciate you taking the time to share your feedback and hope to have the chance to address this with you directly.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Thomas Embree
Tried to cancel service, they said it was cancelled paid up for the contract and but never cancelled it Kept billing me even though they never came out. Had to cancel again and pay for service never given. Do not sign a service contract use somebody else it will be cheaper for you.
6 months ago
Reply from Aptive Pest Control
Thank you for bringing this to our attention, Thomas. It's frustrating to hear that there was confusion surrounding the status of your account and billing, especially after you believed your service had already been canceled.
We'd appreciate the opportunity to review what happened and make sure we have a complete understanding of the situation. Please email us at socialmedia@goaptive.com with your service address and any additional details regarding the cancellation and charges you referenced. Our team will be happy to take a closer look and discuss your concerns directly. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
We'd appreciate the opportunity to review what happened and make sure we have a complete understanding of the situation. Please email us at socialmedia@goaptive.com with your service address and any additional details regarding the cancellation and charges you referenced. Our team will be happy to take a closer look and discuss your concerns directly. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Jun. 18th, 2026
