Aptive Pest Control

Name: Aptive Pest Control
Rating: 4.6

4.6

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14,208 User Reviews

9.9

Overall Score

4.6

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14,208 User Reviews

9.9

Overall Score

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Company Details

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Termite Control

Bed Bug Control

Wildlife Control

Lawn Services

QualityPro Certified

Time in Business

11 Years

Company Headquarters

4931 N 300 W, Provo, UT 84604

Number of Reviews 14,208

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Aptive Pest Control

We believe every home should be enjoyed. We take on this responsibility by cultivating experts that love to serve, creating year-round treatments tailored to the needs of you and your home, and applying EPA-approved products that are designed to provide protection from pests with minimal hassle.

Author: Kalicia Bateman

LAST UPDATED: October 26th, 2026

Aptive Pest Control founded in 2015, is one of the fastest-growing residential pest control services in North America. The company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is EPA approved and provides versatile year-round pest control solutions that are customized to customer needs.

Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.

Jump down to read Aptive Pest Control reviews below.

Video Customer Reviews

Rosemary

15 Sep 2021

Anna Vessa

30 Nov 2021

Yuliya Filippova

17 Mar 2022

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The Good

EPA Approved Pest Control Products
Simple and Customizable Pest Control
Wide Range of Targeted Pests
United to Beat Malaria Campaign
Aptive Reviews

EPA Approved Pest Control Products

Aptive's pest control products and applications are EPA approved, indicating that they are safe for the environment and your home, and that your health will be protected upon application of your pest control treatment.

Simple and Customizable Pest Control

Aptive doesn't offer a one-size-fits-all pest control solution. Instead, the company offers customizable pest control treatments that will meet your needs and protect your home. The Aptive pest control process is simple and includes the following three steps:

Pick your pest control plan
Get your pest control
Choose treatment frequency

Based on the pest control plan that you choose, a treatment schedule will be determined, ensuring that an Aptive technician visits your home regularly to keep pests away. If pests come back, Aptive offers re-services at no additional cost.

Wide Range of Targeted Pests

Aptive pest control products specialize in eradicating almost any conceivable pest problem:

Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
Stingers and biters — Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
Mosquitoes - Aptive employs a range of treatments to combat mosquitoes, including targeted sprays, foggers, and water treatments. Focused efforts are directed at shaded areas, trees, bushes, and under eaves to effectively target mosquitoes on your property.
Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.

If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.

United to Beat Malaria Campaign

Aptive Pest Control is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "United to Beat Malaria" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to United to Beat Malaria on an annual basis to provide insecticide-treated bed nets to countries in need.

Aptive Reviews

Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:

Attentive and professional technicians
Responsive customer service and quick problem resolution
Outstanding communication
Thorough home and pest assessments
Effective pest treatments

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The Bad

Treats for Common Household Pests Only
Limited State Coverage

Treats for Common Household Pests Only

While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration).

Limited State Coverage

Aptive Pest Control is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:

Arizona
California
Colorado
Washington, DC
Florida
Iowa
Illinois
Indiana
Kansas
Kentucky
Massachusetts
Michigan
Minnesota
Missouri

North Carolina
New Jersey
New York
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin

If you're not in this service area, you will have to look at other pest control companies

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The Bottom Line

Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company's pest control products and applications are EPA approved, indicating that the company is mindful about its environmental impact. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer.

The majority of our Aptive Pest Control review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.

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Aptive Pest Control Frequently Asked Questions

Is Aptive pest control safe?

Aptive’s goal is to provide customers with professional and effective pest control solutions that reduce the harmful effects of pests. Aptive uses EPA approved products and follows all guidelines for the appropriate use of the products. Aptive is also a member of the EPA’s Pesticide Environmental Stewardship Program, a program that engages communities in building awareness and reducing pesticide risk.

What is the benefit of recurring pest control treatments vs one-time treatment as needed?

While pest treatments reduce the general pest population, over time pest populations build back up and treated surfaces lose their protective barrier. One-time treatment effectiveness fades fairly quickly for most pesticides on vegetation, especially as plants continue to grow, generating new untreated surface area, including lawns. We recommend recurring treatments to help manage ongoing activity in outdoor areas and on greenery. Certain areas like cracks and crevices, and non-porous surfaces can provide a stable surface for some products to last longer, however, UV light will degrade the treatment as well. Treatments to the structure of the home can last the longest but have little impact on the pest activity in the yard after a few weeks from one single treatment.

Do you offer interior treatment?

All of our services include exterior treatments with interior coverage when requested at no additional cost. The majority of our customers find that exterior maintenance keeps their home protected, but we are happy to treat inside your home and/or garage whenever you would like.

What if I still see bugs after a treatment?

If you are seeing pests right after your treatment, odds are you are witnessing them flee your property, which typically means the treatment is effective. If after a week you are still seeing pests, give us a call and our service professional will gladly return to treat your home at no additional cost.

What kinds of pests do you treat for?

Aptive treats common pests like ants, spiders, cockroaches, rodents, wasps, snails, flies, fleas, and ticks. Aptive does not treat any wood-destroying organisms such as termites (exceptions apply), carpenter bees, or carpenter ants. Aptive also does not treat any wildlife, such as squirrels, raccoons, chipmunks, rabbits, birds, deer, etc.

How long does the treatment take?

Your Initial Treatment and inspection typically take less than 60 minutes to complete, as our service professional does a full scan of your home and property to assess what products and treatments are best based on your needs. Standard Treatments, which are maintenance treatments, can usually be completed in less than 30 minutes.

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User Reviews

Star Rating

4.6

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14,220 Reviews

Review Breakdown

5 grade

83%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Mary Portland, OR

Originally I agreed because of the price, but over time, the price has been all over the place. I was charged about $140 per visit for 2 properties. Then I was charged $99 for each. Then, when I threatened to switch companies, they offered $40 per property, but actually charged me $99 per property. Also, they scheduled a treatment when I did not authorize any treatment. The people at the switchboard seem to not know what they are doing, and they will lie and tell you anything you want to hear.

6 days ago

Reply from Aptive Pest Control

We can understand how frustrating it must be to receive different pricing information, especially when you're managing service for two properties and trying to keep your expenses predictable, Mary. We want you to feel confident in the charges you're receiving and comfortable with when services are scheduled. We'd really appreciate the chance to review the rates discussed with our team, your billing history, and the unexpected appointment you've mentioned. Please email us at socialmedia@aptivepestcontrol.com with both service addresses so we can take a closer look and see what we can do to help get things sorted out. We're here for you!

-Alexis, Aptive Care Team

Oct. 22nd, 2026

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Verified Customer

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Joe Curtice, OH

I have had pest problems for some time. The salesman that visited had a simple but compelling argument: give me a chance. So I did, I wish I hadn't. Bugs are still everywhere, I've killed 3 mice in my yard and scheduling department is as dumb as a box of rocks. I very well may cancel my contract early and if I do I WILL NOT be paying that ridiculous early termination fee, since Aptive can't deliver.

3 weeks ago

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Verified Customer

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Tanner Tyrant Minneapolis, Minnesota

The pest control is a very average service, I feel like i am paying too much for the service I am receiving. I was paying half the price with valor pest control for the same service. As soon as my contract is up, I’ll probably be going back with them. I was lied to by the sales rep about a few different things, and it made my second guess my choice in pest control provider. Did not leave a good taste about the company.

3 weeks ago

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Verified Customer

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Sara And Anthony Dile Dickson, Tennessee

I have a contract with Aptive. This tech was a much needed breath of fresh air for the company.Most of the peak summer months I spent begging to get a service guy out only to finally get one that did nothing except take pictures of the small spots of product he squirted before he moved on to the next photo op. When I called to complain and asked them to look at the camera footage, they ensured they would send someone out. They sent the same guy out about a month later. Also, the plan seems automatic, but it relies on you calling to schedule coverage each month, no matter which tier you choose. The new tech was wonderful and a much needed breath of fresh air!

1 month ago

Reply from Aptive Pest Control

We’re really glad your most recent local expert gave you such a refreshing experience, Sara and Anthony! It’s wonderful to know their care and effort stood out, and we appreciate you being candid about the frustrations you experienced earlier in the summer. We hope this is the kind of service you continue to receive moving forward. If anything else comes up or you ever need a little extra help, please email us at socialmedia@goaptive.com with your service address. We’ll be happy to assist in any way we can!

-Alexis, Aptive Care Team

Sep. 30th, 2026

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Verified Customer

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Norma Alhambra, CA

A young man on a skateboard was in my area. He told me wonderful things about the company and their services. After getting stuck in a contract; I am not satisfied. Phone agents are overseas. I can't use the app. Scheduling isn't flexible or to my prerogative. I regret signing up; have no way to speak to anyone regarding my dissatisfaction.

2 weeks ago

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David Glendale, CA

Wow, their two stars on YELP really fits. Your rating does not! When they sell you this service, they show you their five-star ratings, and to be honest with you, I don't know where that came from. But this high-pressure, slick presentation that they give you about their service is really a bait and switch. The salesperson that we use, Adam R., "a senior divisional manager," won't even return our phone calls or our emails when we're having ants in the house. The whole idea of them coming back as often as you want is really a joke if they don't do a good job when they come in the first place. It seems as though the technicians just spray stuff. They don't know how to review a yard and understand where the problems are. They just sprinkle a little fluid in a few places and leave. The problem just never ends. They're nice enough to offer a $30 credit for my aggravation that's worth $100. The bottom line is they're not a great service. They're not responsive, and they're not competent in their skills. Very disappointing. They really lock you in with their charges, and it seems to me that they're marginal when it comes to their customer service.

1 week ago

Reply from Aptive Pest Control

We can understand how discouraging it must be to continue dealing with ants in your home after multiple treatments, especially when you've also spent time trying to get answers and additional support, David. That's not what we want for you, and we know you were hoping for a more thorough, personalized approach to your pest concerns. We'd genuinely like the chance to review your service history, the concerns you've raised about communication, and your overall experience with our team. Please email us at socialmedia@aptivepestcontrol.com with your service address so we can take a closer look and see what we can do to help make things better. We're here to help!

-Alexis, Aptive Care Team

Oct. 22nd, 2026

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Verified Customer

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Lydia Newark, New Jersey

They have come several times now to treat the yard. When I signed up for the services, they told me that they would get rid or remove any webs or hives. I have had three wasp hives on my house. Not sure if they are active or not but they were supposed to removed them. Not very impressed with their services just yet. I am hoping that the next time they are here, they address this issue.

2 months ago

Reply from Aptive Pest Control

We understand why you’d be disappointed to still see the wasp nests after several visits, Lydia. Rather than waiting until your next scheduled treatment, we’d be happy to look into this and see how we can help sooner.

Please email socialmedia@goaptive.com with your service address and let us know where the nests are located. We can review your recent services and help coordinate the appropriate follow-up with our local experts. We’d appreciate the opportunity to get this addressed and leave you feeling more confident in your service!

-Alexis, Aptive Care Team

Aug. 21st, 2026

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Verified Customer

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Dan Kalamazoo, MI

Had nothing but trouble, either don’t show up or doesn’t do the services required. We have called and complained at least 4 times. We will not be renewing our contract

2 weeks ago

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Verified Customer

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Juan Rancho Cucamonga, CA

I have had nothing but issues with this company. Billing. Being on time. Spaying for mosquitoes and they are still around. I canceled my past pest for this. Wish I never did

2 weeks ago

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Verified Customer

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Jerry And Dawn Mitchell Birmingham, Alabama

Will probably cancel our membership after a closer inspection of things incomplete. Things explained were not what what actually offered or the work completed

3 weeks ago

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Verified Customer

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Iris Saratoga Springs, New York

At last appointment, I was left with damage: oil stains in my driveway. I am very disappointed with services provided thus far. And this was as a result of having to request a re-do of the initial service. I would not recommend your company to anyone else. I am working to get the driveway situation rectified.

2 months ago

Reply from Aptive Pest Control

Hi Iris,

We understand how frustrating it is to request a reservice to correct an initial concern and then be left dealing with oil stains on your driveway afterward. Your property should always be treated with care, and we can understand why this experience has left you disappointed with Aptive.

Please reach out to socialmedia@goaptive.com directly so we can review the service visit and the damage you reported. We want to make sure your concerns receive the appropriate attention and that the driveway situation is properly handled.

-Jasmine, Aptive Care Team

Aug. 20th, 2026

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Verified Customer

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Teresa Boulder Creek, California

I usually get a call the day or even hours before the appointment. Never received one until after the fact, no pictures were taken, he was not as thorough compared to other Aptive service operators. I suggest more training.

2 months ago

Reply from Aptive Pest Control

We appreciate you pointing out the differences you noticed with this visit, Teresa. Consistent communication and thorough service are important parts of the experience we aim to provide, and we’d like to take a closer look at your feedback about this appointment.

Please email socialmedia@goaptive.com with your service address and reference this review so our team can review the visit details and help address your concerns. We hope to hear from you soon so we can get this handled!

-Alexis, Aptive Care Team

Aug. 12th, 2026

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Verified Customer

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Diane Walker Lava Hot Springs, Idaho

I am not happy with the service. I still have an ongoing problem and it has not been dressed appropriately to my satisfaction.

3 weeks ago

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Verified Customer

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Jackie Boulder Creek, California

This time, the gel that was put around did NOT work. The ants were there for the next week or so. We finally got rid of them by spraying/spreading Dawn Platinum Plus Powerwash dish spray around on the counters and cupboards.

2 months ago

Reply from Aptive Pest Control

Thank you for letting us know the ant activity continued after the treatment, Jackie. Depending on the severity and source of the activity, ants can often require additional follow-up treatments, and we’d like the opportunity to take another look rather than leave you handling the issue on your own.

Please email socialmedia@goaptive.com with your service address and reference this review so our team can review the previous treatment and help arrange additional service if needed. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 13th, 2026

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Verified Customer

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John Albuquerque, NM

Expensive and NOT customer oriented. ..

6 days ago

Reply from Aptive Pest Control

We understand how disappointing it can be when you're investing in a service but don't feel you're getting the value or support you expected, and we want our customers to feel heard, respected, and comfortable with the care they're receiving, John. We'd really appreciate the chance to learn more about your experience and see what we can do to help. Please email us at socialmedia@aptivepestcontrol.com with your service address so our team can take a closer look at your concerns and find the best path forward.

-Alexis, Aptive Care Team

Oct. 21st, 2026

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Verified Customer

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Nancy Torname Tewksbury, MA

I plan on calling to address some concerns I have Logan was great it was the visit before him

2 weeks ago

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Verified Customer

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Benjamin Wesley Chapel, Florida

Because I heard you were good but this last visit aug 3 no one came in to do the inside of house they never knocked on my door

2 months ago

Reply from Aptive Pest Control

We appreciate you letting us know about your August 3rd visit, Benjamin. Interior treatments are available upon request at no additional cost, so we’d like to review what happened and help make sure the areas inside your home receive the attention you need.

Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look and help arrange a follow-up if needed. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 14th, 2026

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Verified Customer

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Linda Herndon, VA

The mouse is still not under control. I would like to cancel the contract.

2 weeks ago

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Verified Customer

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Bill Rager Albuquerque, NM

If you like to talk to machines, this is the company for you

2 weeks ago

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Verified Customer

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Dianne Forberg Aurora, Colorado

Your billing mistakes are overshadowing the work! Not great!

3 weeks ago Edited October 20, 2026

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Verified Customer

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Cathy Gonzalez Los Angeles, California

Very bad customer service services on scheduling appointments always having to babysit my appt times

2 months ago

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Verified Customer

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Sharron Boyce Richmond, Virginia

Alex is nice enough, perhaps new to the industry. Very slow to respond to text questions, no sense of urgency.

2 months ago

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Peter Ashton Celina, TX

I have a 2 year contract or else I would have switched to a different company

1 month ago

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Verified Customer

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Bruce Fuselier Santa Clarita, California

He was honest and explained everything in detail. You can't ask for anymore than that.

2 months ago

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Verified Customer

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Arthur Rancho Cucamonga, California

Their presentation, which was short of their quality and my expectations

2 months ago

Reply from Aptive Pest Control

We appreciate you sharing this with us, Arthur. It sounds like the experience didn’t quite align with what you expected based on how the service was presented, and we’d like to learn more about where things fell short.

Please email socialmedia@goaptive.com with your service address and any additional details you’d like us to review. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 12th, 2026

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Verified Customer

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Bill Boulder Creek, California

Horrible customer service. Very frustrating to deal with

2 months ago

Reply from Aptive Pest Control

Thank you for bringing this to our attention, Bill! We’d like to learn more about what happened and what you were trying to get resolved so we can better understand your experience and see how we can help.

Please email socialmedia@goaptive.com with your service address and a few additional details about what's happening so we can assist in finding a path to a resolution that meets your needs. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 13th, 2026

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Verified Customer

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Todd Sargent Stafford, New York

I still have big spiders in and outside the house

2 months ago

Reply from Aptive Pest Control

Thank you for bringing this to our attention, Todd. We’d like to take a closer look at your recent services and help get those areas additional attention.

Please email socialmedia@goaptive.com with your service address and let us know where you’re seeing the most activity. We can review your account and help arrange the appropriate follow-up at no additional cost. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 19th, 2026

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Verified Customer

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Sarojini Reddy Valley Springs, California

Has great customer service. He explains well

2 months ago

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G.R.

I never do these reviews. Ill be quick. 2 stars representing the 40 percent of experience that was good so far. They like many other places may do well, like places that dont have pests to begin with. You do NOT receive what the sales personnel say you will receive. I gave them a solid chance. I asked about being unsatisfied with the product am I allowed out of the contract with no termination. I was told yes. However, this place apparently exterminated that part from the sales guys verbal agreement with me. This said, I was I want to say I still have ants. I was also informed if I'd like to see the bees gone I would have to remove the nest and give it to them. Im not kidding. 1 star will not get anyone's respect enough to read this so I'm hoping a 2 star saves some hassles for someone. I still need to find a company for my basic needs, I think you should too. I've no problem paying for services, but I guess I see it like this. I pay someone to fill my car up with fuel, second time I stop by for the same service, I get half a tank. When I reach out to explain this isnt going to work, I get told to kick rocks basically. If I'd like to buy fuel elsewhere, I'm also obligated to pay them an out fee of 200 to shop elsewhere. You will NOT be allowed to cancel even with shitty service, dont listen to the sales people. Move along to a more reputable long term solution. This company does not offer that.

1 year ago

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Rick Zaunbrecher

Our technician showed up at the time they said. Other than that it was subpar. The technician wasnt going to spray the inside of the house until I asked about it. They were vaping in the truck, ready to leave, I had to ask about the inside being done and the reply was “I wasn’t told to do it”, pretty lazy. He agreed to spray the inside after the request and proceeded to walk around with dirty boots and sprayed a foot above the baseboards, soaking our cabinets, dishwasher, and furniture. Overall really poor and minimal effort given which is disappointing based on the price we pay for each visit

1 year ago

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Matson

The technicians seem to intentionally avoid communication so they can avoid providing the more thorough service that I believe we are paying for. Today, most of the roach hotels in the house are full and need to be replaced. I waited by the door to greet the technician. But he/she came and went. Your customers deserve a means of communicating basic service needs. Why do they not ring the doorbell to inquire about service needs and effectiveness? Why do I painstakingly schedule these service calls when it makes no difference to Aptiva that I expect to be present for them? Had the technician simply rang the doorbell today to thoroughly assess my need for service, I would rate the visit 4-5 stars.

2 years ago

Reply from Aptive Pest Control

We’re sorry to hear about your experience and understand your frustration with the lack of communication from our technicians. It’s important to us that you receive the thorough service you expect. We appreciate your feedback and will work to improve our communication process. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly.

Sep. 26th, 2024

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Vicki Halsell Saint Charles, MO

Cold call representative was nice and sold me on the company. I have my first treatment scheduled for today and he assured me, even had me repeat the time for my appointment, that a representative would be here, on time, between 8am and noon. Well, here I am still sitting here AFTER NOON waiting on my homes first treatment. I called to get an idea of when the rep would show up and was basically "dismissed" and told I would be contacted when he was "on his way". Generally I am an easy customer to please but after cancelling a morning appointment and my entire morning only to be dismissed I am not happy and most likely will be in search of another company once my term expires with Aptive. Beware if you value your time.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

May. 6th, 2021

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SuzyD Riverview, FL

Time frame changed twice, since reservice scheduled. Agent on the phone was impolite, kid of patronizing and refused to check how many people she had on the list before me and it was a 5 hour frame. Telling me that was not possible when it had been done serval times before. Also I like to check it because before I had a case when technical had not shown up. Agent told me that company policy have changed. When she arrived she refused to look for wasps nest, treat the yard area around the house, windows and doors outside! She told me to call customer service for a re-service for that. But was not she here on a re-service call to do all that? Very bad attitude, being on a service call and refusing to treat the areas required. After 5 minutes begging at least she treat the requested area inside.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Mar. 16th, 2021

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Valerie Lee Issaquah, WA

I would like the technician could explained to me what he would do when he arrived to my house, but the tech never nocked door and talked to me unless I got out and told the tech except front yard we also had a back yard. What I saw was that some tech worked around the house include front yard and back yard and worked about 15 to 20 minutes, but some tech only worked on the front yard and less than five minutes he was gone. I always got an email after service which told me what they did, but always a question in my mind because the shot time they spend in my yard and also many spiders in the spring at the back yard deck and horrible pest at the back yard trees at spring and summer.

5 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Jeff Oceanside, CA

The employees that I have interacted with are awesome, no complaints there. The product, & appointment process have fell short. Since the beginning of my signing on with Aptive I continue to get ants and it seems like I have more spiders around the eves and patio area. The first week I started to use Aptive I started to see ants in my house. And since then I’ve had 4 other times ants were in the house. During my services with Joshuas Pest Control for over 6years I only had an outbreak of ants one time? It leads me to believe the product is not as good? I’m sure the tech has nothing to do with it because I’ve watched them spray once or twice and they seem to be getting full coverage at the base of the house. On top of all that, every time an appointment is made some how my request for weekends only does not come through. I always have to call back to reschedule for a weekend... I have made it a point to request it to be put in my file and am always told it’s noted. Lastly my last appointment was set for a weekday and then I called and rescheduled for the weekend but was not given a window. Ssssooooo first thing in the morning I went to get Coffee and to my surprise the technician showed up and nobody was home. Frustrating really really frustrating.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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John Flores San Antonio, TX

Tech Moncada on 9/9/20 seems nice. We spoke and he was friendly and understanding about my concern of treating outside area while it was raining. He was happy to reschedule. However, under the technician notes of the email I received as an invoice. He did none of things he listed in his report. NONE OF THEM. He literally never came closer then 10 feet onto my property in the front yard. He serviced nothing as we agreed it was too wet and raining on and of all day. I don’t appreciate LYING on ANY level. Particularly when I may be charged for a service NOT provided. Please reference the quarterly billing the email says I owe. No I will not pay that fee now. It has NOT BEEN A QUARTER YET and nothing was treated or “swept for” on any side of my property.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Legend Of Sully ,

Was told when I signed up the whole first month they would come ever week then after first month every other week for 2 months. Then after the third month it would be a once a month treatment. They came the first 2 weeks then I didn't see them for a month then another month but they still charged me for service. When I signed up I was told I could schedule my appointments after I signed the office I called told me their schedule is automatic and they can't adjust. Y appointment times for me. Making it to where the exterminator shows up at 10 am after I just got home from work at 7am. Either waking me up from wat little sleep I got or not even preforming the service because they waited till I was asleep to show up aslo if they don't preform a service instead of sending out the following day or week they waited for me to call them because they forgot to resend out a exterminator. Other than that their product does work but what's the point if u can't get them to show up.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Barb Vogel Chesterfield, MO

Tech worked outside of home, during a heavy rain. When I went looking for him to offer our garage for cover, he was sitting in his truck. Since he was protected from the rain, I did not speak to him. A few minutes later, I looked out again to ask if it was going to do any good to apply product in the heavy rain but he was gone. He left no instruction nor discussed anything with us. We called your office to asked if the product would be any good with the down pour of rain we were receiving. We were told the rain would activate the product. Looking through the information in this email concerning the service and product used, it states not to apply if rain is expected in the next 24 hours. Not sure why we were given a verbal answer which contradicts your written information concerning the effectiveness of this treatment. We need to see what results we get from this treatment before we are able to properly rate your questions below.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lynn Beksha Seminole, FL

I am really frustrated with the scheduling of this visit and the online app. I received a call yesterday about my appointment and the automated system said if I need inside treatment I would have to schedule an appointment. After 20 minutes on hold I opted for the call back option. My first call back came at 10:02pm EST! I tried to call back and again, on hold so I opted for callback but sent an email as well. I received a call back at 3:45AM Eastern time!!! This is not appropriate by any means. I received an email that I had an appointment scheduled for today. I responded back with my concern and received an email response again that the technician would come between 1pm and 4pm and would call 30 minutes a head of time. I never received a call 30 minutes before. I am glad I was home because I really did need the inside treatment. The technician was efficient and respectful but I am not satisfied with the scheduling process or the online app. The online app appears useless and does not function as it is outlined to do in emails or app instruction.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cathy Nutter Sacramento, CA

the technician removed the wasp nest but didn't have spray so the wasps came back. I had to go out there with spray and spray them myself. 2 days after the tech was here, spiders and ants were still there. I went out with spray I bought and sprayed. that seemed to work better. not sure what you are spraying with but it does not work. I was told if I cancelled the contract I would have to pay the additional amount due to the discount off the first visit. I don't agree with that because really nothing was done but removing the wasp nest. So I will not be referring anybody to your company.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Bladeswing 11 Bulverde, TX

Kedric R, our technician today did a good job and was very respectful of our requests. Overall Aptive is not worth the effort it takes to write this review. I will not go into too much detail, but if you really want to see all the hassles we have gone through, you can check your records and all my phone conversations I've had after waiting 20-30 minutes on hold to speak to one of your reps that aren't even in my state, to see how how many times I missed work to be home for a scheduled appointment just to have some recording call to cancel. Not to mention that I have yet to see a dead or struggling bug. (but lots of live ones)

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Gabe Doss Houston, TX

I was recently informed by my wife that the when the service was done the service agent spent maybe 2 minutes in the back yard. Is that a normal time? Also he didn’t go into each room like I was told by the sales representative. He started spraying inside as soon as he walked in the door not allowing her to take my infant child out of the room. He also cane inside and sprayed right around my dogs cages while they were in it as we were told by the rep that we need to put the dogs away for 30 mins. He also kept trying to play with my dogs after being told not to. I feel that is unprofessional and so far was not a great experience for my household. Seems like he was rushing and didn’t take the time that I feel would be taken to kill these insects. The service isn’t cheap so I think he should have been more thorough. Thank you for your time

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Daniel S Danville, CA

When I first became a member of Aptive the customer service was excellent. This wasn't the case as time went on . I attempted to call in yesterday at after a 30 minute wait on the phone decide to try the chat. I was told someone would call to schedule appointment..so much for chat being helpful. After a couple days of waiting I tried to call again. Of course long wait. The female girl that finally answered from the Sacramento location was rude and snappy. I was trying to be patient..I mean this was about one hour total wait to finally get through to someone. I didn't want us to get "disconnected " Anyway thinking of canceling..enjoy your initial membership service. It won't last long. P.S. Make sure your not charged when you call in for the "free service" they promise. They did refund me that charge once I noticed it. Service gets worst the longer 😫 your a member.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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hawk lang New Braunfels, TX

Seemed rushed, was not concerned about quality of service just trying to finish as fast as he could. Inside service took less than 5 minutes and outside was less than that. Told him we had requested both inside and out as we still had sightings of spiders and silver fish. There was no sign of spray on the outside of the house and it took him approx. 90 seconds to get from one side of my house to the other. It looked like he just walked the yard and did not spray at all as he was irritated that we asked him to treat the outside. And he complained about an earlier job that that required him to treat unexpectedly. Very disappointed at the level of service over the past few months.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Scott Spagna Lutz, FL

We have used Orkin over the past 7 years while living in our home. Almost never saw a bug in the house which is saying something living in Tampa FL. We switched to Aptive to try and save a few bucks about 4 months ago and we have seen more bugs in the house in the last 4 months than we have the entire 7 years with Orkin. This is not an exageration. The tech never want to come in the house to spray and always try to explain why they shouldnt have to. This is real simple I have bugs in my home and I am paying NOT to have bugs. We have had two techs out to the house and both dont want to seem to spray inside for some reason. More than likely switching back to Orkin.

6 years ago

Reply from Aptive Pest Control

Scott, please give us a call. We are confident we can get the situation under control and definitely want to make this right. Thanks so much in advance!

Nov. 27th, 2019

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Melissa St Louis, MO

If you go with active, make sure you're home or have cameras to ensure the service you pay for is actually performed. The tech who was supposed to do my service today did not yet put the card on my door saying the service was done. I called and let the office know. He was sent back out and only did the back yard (what he claims wasn't done the first time he was out today). He also rang the doorbell the second time out and just stood there staring at me when I opened the door. No apology for not doing what he was paid to do. No inquiry about any special areas that needed attention. Very rude and unprofessional. I have always had great techs in the past but this was very disturbing. If I hadn't been home to witness the tech not doing his job I would have paid for a service that I didn't receive and never been aware I was being ripped off. I would prefer to work with a company who hires employees with honor and integrity.

6 years ago

Reply from Aptive Pest Control

Thank you so much for bringing this to our attention, Melissa. This type of behavior is not okay. Please give us a call so we can look further into the situation.

Nov. 14th, 2019

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Mike Houston, TX

Super nice folks to work with. Very friendly. The quality was just very poor. They bought me in with a GREAT discount on the initial service but told me they would have to charge me the full price if I discontinued service before the year was out. They did the initial service but it was not effective. I continued to see cockroaches, spiders, silverfish, etc.. They did their first quarterly service and still no change. I contacted them to perform a follow up service and they were happy to schedule it with no charge. Still no change so I called them again for another follow up service. And another. After 4 follow up services and no change in our bug population I fired them. I had to pay for the full price of the initial service but it was cheaper than what I would have paid to have them come back three more times. I am very disappointed. Going back to my old bug guys.

7 years ago

Reply from Aptive Pest Control

We appreciate the feedback, Mike. Sincerely wishing you the best! Please don't hesitate to reach out if there is ever anything we can do for you in the future.

Oct. 21st, 2019

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Alex Elk Grove, CA

The person that sold me the services told me they would spray in the rocks around my house and the guy who sprays my house told me they do spray in the rocks. I was falsely sold the service because spraying in the rock was the main reason I purchased the service. Plus I am still getting spiders around the house. They only spray the perimeter of the house. I have the same amount of spiders and bugs as I did when I was doing it myself. The customer account management website sucks. The site is not letting me in and it will not send me the password reset code. Called the customer service phone number and she could not help me get my password reset. The only thing she could do was take a payment for me. All around services sucks. Do have to say customer service and service people are very polite. Not worth the $99 a visit for the service. You can have them come out and respray, but what is the point if they will not spray where you would like them to spray. Can't cancel service because they sign you up for a year and it cost over $200 to cancel early.

7 years ago

Reply from Aptive Pest Control

Alex, so sorry to hear you've had issues with the service. We'd be happy to send one of our trucks back out to your home to finish the job. Please give us a call and let us know when works best for you!

Oct. 4th, 2019

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Carrie Woodland, CA

Technician was needed because rodents had been caught in the traps in our rental property. Tenant witnessed the technician open a trap where a live rodent was trapped, rather than disposing of the trap and rodent. The tenant witnessed the rodent go back into the wall in the garage. Not sure why the technician would do that. I am not very happy about that. The previous technician we had was very through and helpful. Please in the future I would prefer this recent technician not return to the rental property as I feel he is comfortable doing what needs to be done. He may not be the right person for this profession.

7 years ago

Reply from Aptive Pest Control

Carrie, thanks for bringing this to our attention. This is not okay! Please reach out to the local branch so we can send one of our trucks back out!

Sep. 23rd, 2019

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Lesli Thellman Columbia, IL

I was worried because, I was told after the first treatment the next one would be in 3 months. After I received a voicemail telling me they would be coming in a few days,( only 3 weeks after the 1st. treatment) I left a message saying I did not want a treatment and to please call me. They came anyway when I wasn't home, they only sprayed the outside. I told the salesperson who came to my door, I was most concerned with the inside of my house. The most upsetting thing was I was auto debited $99 without my permission. Now after telling you this story... I have to say the CS women I spoke with went Above And Beyond Fixing All The Problems!! I was very impressed. I'm looking forward to working with your company. Thank you!

7 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021