Aptive Pest Control

Name: Aptive Pest Control
Rating: 4.6

4.6

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14,208 User Reviews

9.9

Overall Score

4.6

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14,208 User Reviews

9.9

Overall Score

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Company Details

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Termite Control

Bed Bug Control

Wildlife Control

Lawn Services

QualityPro Certified

Time in Business

11 Years

Company Headquarters

4931 N 300 W, Provo, UT 84604

Number of Reviews 14,208

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Aptive Pest Control

We believe every home should be enjoyed. We take on this responsibility by cultivating experts that love to serve, creating year-round treatments tailored to the needs of you and your home, and applying EPA-approved products that are designed to provide protection from pests with minimal hassle.

Author: Kalicia Bateman

LAST UPDATED: October 26th, 2026

Aptive Pest Control founded in 2015, is one of the fastest-growing residential pest control services in North America. The company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is EPA approved and provides versatile year-round pest control solutions that are customized to customer needs.

Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.

Jump down to read Aptive Pest Control reviews below.

Video Customer Reviews

Rosemary

15 Sep 2021

Anna Vessa

30 Nov 2021

Yuliya Filippova

17 Mar 2022

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The Good

EPA Approved Pest Control Products
Simple and Customizable Pest Control
Wide Range of Targeted Pests
United to Beat Malaria Campaign
Aptive Reviews

EPA Approved Pest Control Products

Aptive's pest control products and applications are EPA approved, indicating that they are safe for the environment and your home, and that your health will be protected upon application of your pest control treatment.

Simple and Customizable Pest Control

Aptive doesn't offer a one-size-fits-all pest control solution. Instead, the company offers customizable pest control treatments that will meet your needs and protect your home. The Aptive pest control process is simple and includes the following three steps:

Pick your pest control plan
Get your pest control
Choose treatment frequency

Based on the pest control plan that you choose, a treatment schedule will be determined, ensuring that an Aptive technician visits your home regularly to keep pests away. If pests come back, Aptive offers re-services at no additional cost.

Wide Range of Targeted Pests

Aptive pest control products specialize in eradicating almost any conceivable pest problem:

Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
Stingers and biters — Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
Mosquitoes - Aptive employs a range of treatments to combat mosquitoes, including targeted sprays, foggers, and water treatments. Focused efforts are directed at shaded areas, trees, bushes, and under eaves to effectively target mosquitoes on your property.
Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.

If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.

United to Beat Malaria Campaign

Aptive Pest Control is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "United to Beat Malaria" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to United to Beat Malaria on an annual basis to provide insecticide-treated bed nets to countries in need.

Aptive Reviews

Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:

Attentive and professional technicians
Responsive customer service and quick problem resolution
Outstanding communication
Thorough home and pest assessments
Effective pest treatments

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The Bad

Treats for Common Household Pests Only
Limited State Coverage

Treats for Common Household Pests Only

While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration).

Limited State Coverage

Aptive Pest Control is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:

Arizona
California
Colorado
Washington, DC
Florida
Iowa
Illinois
Indiana
Kansas
Kentucky
Massachusetts
Michigan
Minnesota
Missouri

North Carolina
New Jersey
New York
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin

If you're not in this service area, you will have to look at other pest control companies

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The Bottom Line

Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company's pest control products and applications are EPA approved, indicating that the company is mindful about its environmental impact. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer.

The majority of our Aptive Pest Control review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.

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Aptive Pest Control Frequently Asked Questions

Is Aptive pest control safe?

Aptive’s goal is to provide customers with professional and effective pest control solutions that reduce the harmful effects of pests. Aptive uses EPA approved products and follows all guidelines for the appropriate use of the products. Aptive is also a member of the EPA’s Pesticide Environmental Stewardship Program, a program that engages communities in building awareness and reducing pesticide risk.

What is the benefit of recurring pest control treatments vs one-time treatment as needed?

While pest treatments reduce the general pest population, over time pest populations build back up and treated surfaces lose their protective barrier. One-time treatment effectiveness fades fairly quickly for most pesticides on vegetation, especially as plants continue to grow, generating new untreated surface area, including lawns. We recommend recurring treatments to help manage ongoing activity in outdoor areas and on greenery. Certain areas like cracks and crevices, and non-porous surfaces can provide a stable surface for some products to last longer, however, UV light will degrade the treatment as well. Treatments to the structure of the home can last the longest but have little impact on the pest activity in the yard after a few weeks from one single treatment.

Do you offer interior treatment?

All of our services include exterior treatments with interior coverage when requested at no additional cost. The majority of our customers find that exterior maintenance keeps their home protected, but we are happy to treat inside your home and/or garage whenever you would like.

What if I still see bugs after a treatment?

If you are seeing pests right after your treatment, odds are you are witnessing them flee your property, which typically means the treatment is effective. If after a week you are still seeing pests, give us a call and our service professional will gladly return to treat your home at no additional cost.

What kinds of pests do you treat for?

Aptive treats common pests like ants, spiders, cockroaches, rodents, wasps, snails, flies, fleas, and ticks. Aptive does not treat any wood-destroying organisms such as termites (exceptions apply), carpenter bees, or carpenter ants. Aptive also does not treat any wildlife, such as squirrels, raccoons, chipmunks, rabbits, birds, deer, etc.

How long does the treatment take?

Your Initial Treatment and inspection typically take less than 60 minutes to complete, as our service professional does a full scan of your home and property to assess what products and treatments are best based on your needs. Standard Treatments, which are maintenance treatments, can usually be completed in less than 30 minutes.

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User Reviews

Star Rating

4.6

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14,220 Reviews

Review Breakdown

5 grade

83%

4 grade

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2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Deborah Cole Budd, Illinois

I have been using Aptive for quite a few years and have no complaints until recently. Now all of a sudden..you don’t come for months….when I try to call it’s all automated. Last time I had so many bugs after you left, I had to buy my own treatment. I know it takes a few days but when it has been over 2 months ..one treatment doesn’t cut. I tried to get another treatment and got absolutely no response. The. I get an email saying they will be here on September 29. Never a time window..nothing more. On the 29th I get a text at 7am saying he is on the way. I am a retired senior and it takes a while to get up and going. The technician was , Duke, a very nice and thorough gentleman. I have no complaints with him. What happened to the nice girl in the office that would take care of our problems?I was so aggravated I wanted to cancel all further service. I called to cancel and Jordan calmed me down and all is well. He even scheduled a future date and time window. He did this all the way from South Africa..how fascinating.

3 weeks ago

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Julie Marysville, CA

For the monthly price I'm paying, I expected so much more. Even with getting techs out to do a re-service, we are still not pest free. Very disappointed. And the cancellation policy is steep, too, so I'm stuck.

6 days ago

Reply from Aptive Pest Control

We know how discouraging it can be to continue dealing with unwanted pests after giving your treatments several chances to help, especially when you're investing in ongoing service, Julie. We want you to feel that you're getting the care and value you expected, not that your options are limited when things aren't going as hoped. We'd really appreciate the chance to review your treatment history and concerns about the cancellation policy to see what we can do to help. Please email us at socialmedia@aptivepestcontrol.com with your service address so our team can take a closer look and work toward a resolution that better meets your needs!

-Alexis, Aptive Care Team

Oct. 21st, 2026

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Jeffrey Colorado Springs, CO

Service guys are great and the regular pest control is good, however, the baiting stations that Aptive uses are totally ineffective to get rid of Vols. I wish I could leave a picture of my mounds that keep appearing!

6 days ago

Reply from Aptive Pest Control

We really appreciate your kind words about our local experts and the regular pest control service you've received, Jeffrey! We know how frustrating it can be to continue seeing vole activity around your yard, especially when you're hoping the bait stations will help bring it under control. We'd love the chance to take a closer look at what's happening and explore what other treatment options may be available. Please email us at socialmedia@aptivepestcontrol.com with your service address and any photos you'd like to share so our team can review your concerns and see how we can help!

-Alexis, Aptive Care Team

Oct. 21st, 2026

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Rick Liberty Center, OH

I wrote a check for the first appointment, however, they started taking money out of my checking account without my authorization or knowledge for payment, I certainly wasn't happy about that! Not sure I will renew my contract.

1 week ago

Reply from Aptive Pest Control

Thank you for bringing this to our attention, Rick. We want you to feel comfortable with how your payments are handled and have clear answers about any charges you receive. We'd really appreciate the chance to review your billing history and payment authorization details to help clear things up. Please email us at socialmedia@aptivepestcontrol.com with your service address so our team can take a closer look and see what we can do to help!

-Alexis, Aptive Care Team

Oct. 22nd, 2026

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Julie Golden, CO

I've been trying for years to request the same 2-3 guys to be on my account. Every service brings a new guy and me going through my entire house with them. I know I cant have the same person which would be great but having to start from scratch everytime is getting very old.

1 week ago

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Wade / Sandy Poche Houston, Texas

Aptive pest control does a fine job. However the constant demand for validation from the company is annoying including this email which acknowledges that repeated requests for praise could be seen as a pain. Case in point: when I wrote the first sentence the box lower right said: “Not enough”! Now after a critique the little box says “amazing!” I ‘m just sayin…

3 weeks ago

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Victor Hanson Los Angeles, California

I was lied to by Daniel H when he conned me into trying Aptive for pest & rodent control. At the time I agreed to try his service, I explained my wife was already using pest control from a long-time friend & she may object to trying another firm. He informed me I could cancel any time if my wife objected. He had me sign an IPad for the initial service & never mentioned a 2 year contract. He is a liar & misrepresented that he was committing me to a lengthy contract. Do not do business with Aptive.

1 month ago

Reply from Aptive Pest Control

Thank you for taking the time to share this with us, Victor. We’re sorry you were left with these concerns. Please email us at socialmedia@goaptive.com with your service address and any additional details you’d like to share so our team can review the enrollment and agreement history, document your concerns for the appropriate leadership team, and help determine what options may be available to address them. We're here for you!

-Alexis, Aptive Care Team

Sep. 9th, 2026

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James Torrance, California

Have had this service for years with mixed feelings. My price has changed a few times. Service use to be once every 4 months (free treatment in between services if pests return). Then they changed it to once every 3 months so you get charged one extra time a year so they can make more money. They seem to have a high employee turnover as each time the tech comes out it is someone new. I have never had the same tech twice and I have to explain each time what to spray and what not to spray. I started to research other companies and found some almost half the cost that come out every 4 month with free re-spray in between if needed. Will probably switch soon.

2 months ago

Reply from Aptive Pest Control

We appreciate you sharing this after being with us for several years, James. We’d like to review the changes you’ve noticed with pricing and service frequency, as well as your preferences for how your property is treated, so you have clear information about your current service and the options available to you.

Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look. We’d value the opportunity to address your concerns before you make a final decision about your service.

-Alexis, Aptive Care Team

Aug. 14th, 2026

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Dana Muskogee, OK

The scheduling has been absolutely terrible however, the technicians that have come to my house have been wonderful. Great guys and very helpful. Hopefully we have the schedule issue worked out but we will see

2 weeks ago

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Lisa Canoga Park, CA

spider web and mosquito control were the most compelling reasons. Unfortunately, the mosquitos remain horrible. I think the city needs to treat the whole neighborhood in order to make a difference at this point.

3 weeks ago

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Dave Campbell Sycamore, Illinois

I’ve been with Aptive for about 10 years now and have been happy until recently. I have quite a few spiderwebs even after the treatment and I’m not sure if it had much of an effect.

3 weeks ago

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Teresa Charlotte, North Carolina

I was hoping to work with the same technician by switching to Aptive. Our former pest control company was sending a different person and when I asked the salesman if Aptive scheduled the same tech each month, he said yes. I believe working with the same person is most effective in terms of knowing our properties needs. Aptive has sent a different technician each time since our contract started. They also use snap baited mouse traps, which is a concern with young grandchildren. Hoping it improves.

2 months ago

Reply from Aptive Pest Control

Hi Teresa,

We understand why having the same service professional matters to you, especially after that consistency was part of what you expected when choosing Aptive. Having to explain your property’s needs to someone new each visit can understandably be disappointing. We also hear your concern about the type of traps being used with young grandchildren around the home.

Thank you for giving Aptive the opportunity to earn your confidence. Please reach out to socialmedia@goaptive.com directly so we can review your service preferences and concerns and see how we can help make future visits feel more consistent and comfortable for your household.

-Jasmine, Aptive Care Team

Aug. 20th, 2026

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Tom Leesburg, VA

Aptive salespeople came to my home. I told them I had a problem with gnats and chiggers this year. They assured me your company could treat for both pests. I have had 3 treatments since 12 May. It has not improved my pest issues. I will say I have had no problem with indoor pests since treatment began, but the yard pests continue. Scheduling has been an issue with 2 missed appointments with no communication - so, I cancelled things on my schedule for Aptive no-shows.

2 months ago

Reply from Aptive Pest Control

We’re glad the indoor treatments have made a noticeable difference, but we understand how discouraging it is when the outdoor activity you originally wanted help with is still causing problems, Tom. Having appointments missed without the communication you expected only adds to that frustration.

We’d like to review the specific pests you were told would be covered, the treatments completed so far, and your scheduling concerns so we can provide some clarity and determine how we can best help. Please email socialmedia@goaptive.com with your service address so we can take a closer look and work with you on the next steps. We hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 21st, 2026

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Barbara Boulder Creek, California

Tanner did a good job selling me you service. However, I did tell him I didn't want a monthly service only once a year. After one visit by your service man I tried to cancel the service without penalty but was told I would have to pay $199 or I could have them come once every three months which I agreed to. However, I have not received any confirmation to this agreement. In the meantime I have received a notice that the next service will be 8-19-26 which is omnly a month since the last service - not what I agreed to!

2 months ago

Reply from Aptive Pest Control

Thank you for sharing these details with us, Barbara. We’d be happy to review the scheduling and service agreement details so you know exactly what to expect moving forward.

When you have a moment, please email socialmedia@goaptive.com with your service address and reference this review so our team can look into your account and help clarify the upcoming appointment. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 17th, 2026

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Rachel And Fernando Suito Woodbridge, VA

Tech showed up outside of the morning schedule window from 0800-1200 on the day of so I was unable to facilitate them coming inside to spray, so a re-service will have to be done at a later date since they could only spray outside. This is not the first time that Aptive scheduling has been an issue. Suggest looking into how many services the techs are required to conduct within their allotted time, so that they can be successful with maintaining staying on schedule.

2 months ago

Reply from Aptive Pest Control

Thank you for sharing this feedback, Rachel and Fernando. We understand how important it is for a treatment to fall within the expected service window, especially when you’ve planned to be available for interior treatment. We appreciate your patience and your thoughtful feedback regarding the scheduling experience.

When you have a moment, please email socialmedia@goaptive.com with your service address so we can review the recent visit and help coordinate the re-service needed for the interior. We’d also like to make sure your scheduling concerns are properly documented so they can receive the appropriate attention. We’re happy to help get things back on track!

-Alexis, Aptive Care Team

Aug. 27th, 2026

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Shari Munson Albuquerque, NM

We have observed many problems in the Aptive Pest Control operation related to scheduling, staffing, communication, web site access, and technician assignments.

2 weeks ago

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Venkat Northridge, CA

They used to be good but lately the potency of the liquid they use has diminished. We see bugs even from the next day of their treatment. Not happy about it

3 weeks ago

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Richard Floresville, TX

1. Will not spray my whole property. Was told they were using too much chemicals. 2. Still have gopher and or moles. 3. The process of appointment setting, needs work.

3 weeks ago

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John Walsh Youngstown, OH

Poor training . Did not see any positive results from the application . I can’t blame Jackson for the application .

1 week ago

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Gary Lexington, KY

We had an ant problem that another company couldn’t control. A sales representative by chance came to the door and Aptive solved the problem.

2 weeks ago

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Greg Ramah Westerville, OH

I liked Tyler. He worked hard to get rid of our gnats, but I what he did didn’t work. Not sure what to do now. I need them gone.

2 weeks ago

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Nazanin Atlanta, Georgia

Unfortunately it doesn’t work anymore! We are back to the square one ! Mosquitos are eating us inside and outside the house.

3 weeks ago

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Kathy Armstrong Hickory, North Carolina

Had to continue the contract or pay a large amount to cancel! I don't think the right kind of spray is used! We see more bugs after it is sprayed!!!

1 month ago

Reply from Aptive Pest Control

We're sorry to hear you're feeling frustrated with your experience, Kathy. This isn't the experience we want for you, and we understand how concerning it can be when you're not seeing the results you expected, especially when you have questions about your service agreement. We'd really appreciate the opportunity to review your treatments and account details to see how we can help. Please email us at socialmedia@aptivepestcontrol.com with your service address so our team can take a closer look and address your concerns.

-Alexis, Aptive Care Team

Oct. 8th, 2026

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Sal Holiday Hills, Illinois

Cost was the driver for changes from my previous vendor but the follow up surveys are too much. This is the fourth or fifth survey attempt. Each additional attempt will lose a star.

2 months ago

Reply from Aptive Pest Control

We’re glad the value of the service made Aptive a good fit, and we appreciate you taking the time to share your feedback about the number of review requests, Sal. We can certainly see how receiving multiple requests for a review can become frustrating, and your comments about the frequency are helpful for us to hear. Thank you for choosing Aptive and for letting us know about your experience with the review process!

-Alexis, Aptive Care Team

Aug. 13th, 2026

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Theresa Skinner Long Beach, California

After numerous calls and several cancellations, they decided to give me a window. That is the only reason. I’m not waiting around till 4:30 in the afternoon for pest control.

2 months ago

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Anonymous Waco, TX

They bill every month. Treatments they say 40 to 50days but it is more like 50 to 70 days.

1 week ago

Reply from Aptive Pest Control

We appreciate you pointing this out and understand why you'd have questions when your visits aren't happening as frequently as you expected, Anon. While Aptive's monthly payments are based on your total annual service cost rather than individual visits, your treatments should follow the frequency outlined in your agreement. We'd love the chance to review your schedule, clarify what to expect, and see how we can better accommodate your needs. Please email us at socialmedia@aptivepestcontrol.com with your service address so our team can take a closer look and help.

-Alexis, Aptive Care Team

Oct. 22nd, 2026

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Verified Customer

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Virginia Collins Conroe, Texas

I can’t really rate him as I was too busy to pay attention to what he did. I just had major surgery and won’t be doing well for a couple of weeks.

2 months ago

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Walter Hanover, MN

With the warmer, my house has been loaded with ladybugs and box elder bugs inside and outside.

2 weeks ago

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Gerard Viscidy Folsom, CA

Still haven’t take care of the rodent problem. The traps in the attic aren’t working.

2 weeks ago

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Bonnie Klein Monticello, MN

This is my first experience with pest control in Minnesota, so I have nothing to compare it to.

3 weeks ago

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Verified Customer

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Christine Phoenix, Arizona

Referred by our daughter. Service is hit and miss. One time was great! and the next time they sent pictures of our neighbors house! Never

2 months ago

Reply from Aptive Pest Control

We’re glad your daughter’s recommendation brought you to Aptive and that you’ve had some great service experiences with our team, Christine! We’d also like to look into the inconsistency you’ve noticed, particularly receiving photos that appeared to be from a neighboring property.

Please email socialmedia@goaptive.com with your service address and reference this review so our team can review the visit details and help make sure your future services are more consistent. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 17th, 2026

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Meghan Austin, Texas

Used your company before. Still having issues with pests (spiders, ants) even after treatments. I don’t know if I will continue much longer

2 months ago

Reply from Aptive Pest Control

Thanks for giving Aptive another opportunity to service your home, Meghan. We’d like the chance to focus on the areas where you’re continuing to see activity and help get things moving in the right direction.

When you have a moment, please email socialmedia@goaptive.com with your service address and any details about where you’re noticing the activity. We can review your service and help determine the best next steps before you make a final decision about continuing. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 18th, 2026

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Dan Waunakee, WI

We were having a ant problem, I think it's a little pricey

1 week ago

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Cathy Seattle, Washington

I cancelled our service but a payment was taken out again this month. Please refund the payment and cancel my service

2 months ago

Reply from Aptive Pest Control

Thank you for bringing this to our attention, Cathy. We’d like to review the status of your cancellation along with the recent payment so we can determine what occurred and what options may be available regarding the charge.

Please email socialmedia@goaptive.com with your service address and reference this review so our team can locate the account and assist with both concerns. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 14th, 2026

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Elaine Martinez Winston-Salem, North Carolina

We are still struggling with roaches getting in the house and mosquitoes outside . Not sure the treatments are working

2 months ago

Reply from Aptive Pest Control

We understand how frustrating it can be to continue seeing roaches inside and mosquitoes around your home when you’re counting on the service for relief, Elaine, and we’d like the opportunity to review your treatments and determine how we can best address the ongoing activity. Please email us at socialmedia@goaptive.com with your service address so our team can locate your account and help with next steps. We hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 28th, 2026

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Stewart Mount Pleasant, Michigan

Flea infestation in my house. My cats and are being tortured by thousands of live fleas.

2 months ago

Reply from Aptive Pest Control

Hi Stewart,

We understand how overwhelming and distressing it is to be dealing with such severe flea activity in your home, especially when your cats are being affected as well. This is certainly not something you should feel left to manage on your own.

Please reach out to socialmedia@goaptive.com directly so we can review your service and the ongoing flea activity and determine how we can help get this concern properly handled.

-Jasmine, Aptive Care Team

Aug. 20th, 2026

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Verified Customer

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Thomas Ware Orem, Utah

they did a repeat visit and then they showed up 5 days later for another treatment and consused me.

2 months ago

Reply from Aptive Pest Control

Thanks for letting us know about this, Thomas. Having another treatment scheduled just five days after a repeat visit would understandably be confusing, and we’d be happy to clarify what happened and make sure your upcoming service schedule is accurate.

Please email socialmedia@goaptive.com with your service address so we can review the visits and help straighten everything out. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 19th, 2026

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Buddy Evans Corinth, Texas

I liked everything about it. Very good service

1 month ago

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Sam Santa Rosa, California

Sounded good and price was good. Also the salesman was very persistent

2 months ago

Reply from Aptive Pest Control

We’re glad the service and pricing sounded like a good fit for your home, Sam. We appreciate you giving Aptive a try and hope your experience with our team continues to give you confidence in your decision. If there's ever anything we can do to help, don't hesitate to reach out. We're always happy to help!

-Alexis, Aptive Care Team

Aug. 14th, 2026

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Lyle Memphis, TN

Still seen sign for fleas that's around and inside my home,,??

2 months ago

Reply from Aptive Pest Control

We appreciate you letting us know the flea activity is still present both inside and around your home, Lyle. Fleas can sometimes require multiple treatments depending on the level of activity, and we’d like to help with the follow-up needed to get things under better control.

Please email socialmedia@goaptive.com with your service address and reference this review so our team can review your recent treatments and help arrange additional service. We’re here to help and hope to hear from you soon!

-Alexis, Aptive Care Team

Aug. 14th, 2026

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Alan Kumamoto Los Angeles, California

professional look and approach...too many mistakes in automation

2 months ago

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Michael Love Newhall, CA

Thought I would try. Random choice when salesman came to door.

2 months ago

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Elizabeth Boulder Creek, California

I thought it was okay. I still have a lot of ants

2 months ago

Reply from Aptive Pest Control

Hi Elizabeth,

We appreciate your honesty and understand that an okay service doesn’t feel like enough when you’re still seeing a lot of ant activity. At Aptive, we want the treatment to make a noticeable difference and leave you feeling confident in the results.

Please reach out to socialmedia@goaptive.com directly so we can review the ongoing ant activity and see how we can help get the issue properly handled.

-Jasmine, Aptive Care Team

Aug. 20th, 2026

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Joe Pleasant Prairie, WI

They are reliable so far.

2 months ago

Reply from Aptive Pest Control

We’re glad reliability has been a positive part of your experience so far, Joe! We’d also love to know what could make your service even better and earn those additional stars. Feel free to email socialmedia@goaptive.com with your service address and any feedback you’d like to share. We appreciate you giving Aptive the opportunity to care for your home's pest control needs!

-Alexis, Aptive Care Team

Aug. 17th, 2026

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James Weare, New Hampshire

Good service, but expect the techs to be mo

2 months ago

Reply from Aptive Pest Control

We’re glad the service itself has been a positive experience, though it sounds like there may be an area where we could be doing better, James. We’d appreciate the chance to hear the rest of your feedback and make sure your expectations are being met. Please send your service address and any additional details to socialmedia@goaptive.com so we can help! We hope to hear from you soon.

-Alexis, Aptive Care Team

Aug. 18th, 2026

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Dale Huff Louisville, Kentucky

The techs have a hard time show up on time

2 months ago

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Jim Capodieci Hicksville, New York

Service OK but change of personal not desirable.

2 months ago

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Vicki Hendrie Rockford, MI

Assuming that what he sprayed will effectively treat bugs and spiders. I Thought this was going to be much more thorough—sprayed yard and most of outer perimeter and around base of house and lower window and along eaves in back and around garage. Totally MISSed patio and under deck(including house and windows under deck. Also missed front eaves along porch and posts and along porch roof and house along upper windows. Not sure what was addressed in driveway other than 2 ant hills. I paid for more than basic service! He was here less than 30 min start to finish. Not sure how knowledgeable the service technician was as he really just reviewed the pricing and asked no questions of me regarding spraying boundaries or what to include (interior garage, deck,etc) No contact after service.SO much more was included/ promised yesterday from Mitchell your sales rep.

3 years ago

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Alli Curtis Edmonds, WA

My technician, Michael, was excellent. Very knowledgeable and friendly. Aptive itself isn’t so great. They have a serious communication problem as a company. I can communicate with customer support just fine but they’re terrible at communicating with their technicians. I’ve experienced it several times already. If I call and request a service in my home they don’t try and accommodate your schedule automatically, which is problematic. How do they expect do a service inside your home if you won’t be there? I also learned half way through my service contract that aptive isn’t allowed to go into attics or crawl spaces.... where a lot of pest and rodent problems naturally exist. It’s really not worth the price if you feel like you need to hire another pest company to do what they can’t. But alas, it’s a 1 year contract. It’s perfect for people that like throwing money at non-existent problems. They will absolutely help you with that.

5 years ago

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Joe Van Wassenhove Kirkland, WA

Jay came to our house on 10/26 and did a great job. Cameron (I think that was his name) came to our house to start service back in early July. He too did a good job. But, for some reason, our account was never activated in your system so we had no follow-up service. We recently have had an issue with ants in the kitchen and, of course, spiders everywhere (we're in the Seattle area). Since no one from Aptive called us to set up the quarterly visit, we had to reach out to Aptive. The first person we talked to said we were not in your system but that someone would call us back. No one called back so we had to call you yet again. The person who answered confirmed we were not in your system and asked what we wanted to do. Our response was that we wanted to do whatever would get one of your people out to our house the fastest. After more dithering, the person finally offered to set us up as a new account and said someone would be out the next day, Saturday, Oct. 24 between 8 and 12 and would treat the inside. On Saturday we got a call saying someone would be out on Monday, Oct. 26 between 8 and 12. We indicated we needed the inside treated because of the ants. We then started getting your robocall reminders saying that if we wanted the inside to be treated, we needed to call in to make an appt. for a specific time. We had already arranged for inside treatment twice and neither time were we given a specific time appt. As I said, Jay did a great job. After he left, we got an email asking us to rate his service and indicating he would get $5 for a good review. We clicked on the link to give him a good review but the link doesn't work, repeatedly. So, even though Jay did a great job and your company supposedly offers a premium for good service, your system doesn't allow us to submit the good review. So, Jay suffers. At this point, we're shaking heads about Aptive and your ability to provide good service as a company. Lack of attention to detail, no follow-up and poor problem-solving skills, confusing communications with links that don't work. Your customer support process needs significant work. One more hiccup and we'll be working with a new, local company.

5 years ago