Name: Aptive Environmental
Rating: 2.5

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Alexandrea White Safety Harbor, FL

Jordan B. was very informative and explained the process of pest control thoroughly. He was timely and I have seen a huge difference in my exterior pest problems (wasps) - I thought surely I would need to call Aptive sooner but it has been almost a month and the creepy crawlys are staying away!

4 years ago

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Jennifer R ,

Doug was a true professional and made us feel confident in picking Aptive. He was very thorough and explained everything to us in detail and answered questions. Doug brought us reassurance that the problem would and is being handled properly!

4 years ago

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Patrick J McCarragher Richmond, TX

Aptive Environmental has done a very good job of keeping nasty critters out of our home. Since we have had your service, we have seen a significant decline in undesirable bug activity around our residence. The service representatives are always courteous and friendly in their dealings with us, while doing their work in a very efficient manner. My only concern is that we don't always receive advance notice of service dates.

4 years ago

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Carole Mushkin Ballwin, MO

Your technician Willie let me know he was here, let me know what he was doing. He also let me know that he would be my regular technician. I was unable to complete the survey to recommend his for $5.00 "bonus"- I received an error. The same thing happened last quarter.

4 years ago

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Ann Libby Florissant, MO

The customer service is excellent. Our technicians were Thomas and Kevin. They were professional, helpful and very polite. They were careful to ask where we saw insects. They covered every area we were concerned with. They made sure the outside, inside and garage were treated.

4 years ago

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L Turner Avon, IN

We have Aptive for many years. The service is outstanding, always on time,making sure that every nook and cranny is covered. They go above and beyond in their expertise and ever since we started using them we had no issues with any ants, wasps spiders etc and before it was a serious nuisance.

4 years ago Edited March 9, 2022

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Ray White Plains, NY

For our first application this year, we had the privilege of having Nick as our technician. I’m very pleased to say he was terrific, a real gentleman and very respectful. He is an asset to Aptive and we would welcome him back anytime. Thank you Nick.

4 years ago

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Krystal A. Harrell Tampa, FL

He was great. I wasn't present for the service but he listened to everything my husband asked him to do. I would like him to service my home evetytime. Please make a note I would only like him to service my residence. Thank you. He deserves a bonus of the 5 dollars which was told to me by one of the other managers.

4 years ago

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John Rhodes League City, TX

Winfred was my Technician on this visit. He contacted me that he was on his way and greeted me upon arrival. He was courteous, professional, and diligent. He explained the areas he was treating and we discussed areas of special interest. He is welcome to always service my account.

4 years ago

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Jack Behan Houston, TX

Dylan T. did a re-service from a visit from March 1. The person on Mach 1 came and left in 10 minutes and I did not even notice until I got feedback form. They did not ring bell nor did they clean small bug webs off porch ceilings. Dylan who did re-service agreed fully that person missed some key steps (if not all exterior steps).

4 years ago

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Chuck Chantilly, VA

Our recent pest treatment was performed by Aptive technician Leslie G. He was very professional and took his time to ensure the treatment was completed thoroughly. I hope Leslie continues to be the technician scheduled for our house in the future.

4 years ago

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Caroline Allen Kent, WA

Ernest was prompt and communicated his location prior to arriving at my house and when he arrived at my house. I really appreciate his courtesy and professionalism! He performed the service in an efficient and expeditious manner.

4 years ago

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Sdjen Vista, CA

Seriously, great customer service. My technician remembered my home the areas I had problems with and walked through all the others new areas. I felt like he really cared about taking care of my home. Not just another job on his list.

5 years ago

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Pam Hoffmann Safety Harbor, FL

Since I signed on with Aptive, my bug problems in the house have disappeared. They are very professional and answer all questions. My technician, Devon, is extremely polite and knowledgeable. I'm very grateful for their expertise.

5 years ago

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Adrienne Jackson Florissant, MO

I want to give my technician Willie a BIG thank you. i have been in the house since Monday and have not thought about going outside due to the extreme cold but when I looked at my doorbell Ring and say Willie servicing my property I was very grateful and he was not rushing like I would have lol!!!! Thank you kind sir and please STAY WARM

5 years ago

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Becky B Cavazos San Antonio, TX

Hello, Fernando was great as per my husbands review . I was not home so I definitely value my husbands opinion. Thank you for making our home a priority and being extremely friendly. We appreciate this. Oh and tried to go on that wow website and I am getting an error message. ?

5 years ago

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Carlo Hernandez Ashburn, VA

This the second time I have Zury P. service the house and she is absolutely FANTASTIC compared to previous technicians. She does a fantastic job and is extremely thorough. Please make sure she gets recognized for her hard work as she is far better than others in the past.

5 years ago

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Eddie Robinson Elk Grove, CA

The technician was very friendly. I happened to be leaving my home at the time of his arrival, I was able to ask him a few questions and he answered them even asked me if there were any problem areas he should address. Great service, thanks!

5 years ago

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Leah Snyder Daytona Beach, FL

Serge was friendly, efficient and professional! He respectfully wore a mask and booties without me asking and made sure I had no question before he left. He also let me know how to call in if I noticed any activity in between scheduled maintenance. Excellent service!!!

5 years ago

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Chris Ashburn, VA

Leslie G is such a great face for your company. He is friendly, professional, and informative. He did everything I asked with a great attitude and answered all my questions. He was great with our dogs and clear about warning us to keep them out of treated areas for some time.

5 years ago

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MK Vacaville, CA

All the technicians that come to my residence are always polite. The one who serviced our residence today is very thorough. He is so smart for spraying the pebbles because he suggested there is no point for spraying the fence since it will be replaced soon. He is so amazing for doing that.

5 years ago

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Heather Feroce Dallas, TX

Anthony W did a wonderful job on my reservice today. He called me ahead of time with an ETA and showed up with gloves, mask, and shoe booties. He was respectful and acknowledged my concerns. He was quick and effective. Thanks for the great help.

5 years ago

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Arlene McKinney Clarkston, MI

Aptive sends a text before they come which is very nice for my busy life style! We have been using this company for a year! Everyone who has come out to the home is very professional! It’s been nice not to have ants, mice, stink bugs, box elder, spiders, and lady bugs in and around the house! Would highly recommend this company to everyone!

5 years ago

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Jennifer Mahoney Indianapolis, IN

They are always prompt and friendly. Mathew H. came to our house today to spray for an ant problem. He was super nice and very knowledgeable...explained the treatment and how it works it great detail. Highly recommend! Sean and Jennifer M.

5 years ago

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Kendra Freeman Plainfield, IN

Rex did a great job servicing my house today! He was professional, courteous and he answered all of my questions. He also checked to make sure there weren't any openings on my house that mice could get into which made me feel very relieved. Aptive is a great company with great employees.

5 years ago

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Michael Remmen Elk Grove, CA

I have been a customer with Aptive Environmental for several year's and have had no problems with pests since I started the service. The company let's me know when they will be out for the next visit and are always punctual. The service technicians are always professional and want to make sure any pest concerns I may have are addressed .

5 years ago

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Mike and Susan Raigoza El Cajon, CA

We LOVE your service, especially the way you get rid of the cobwebs, etc. I was telling our technicians (Quentin L. and Eric) this morning that we are just not seeing the spiders we used to see inside our home. Sooooo thankful for Aptive!

5 years ago Edited September 14, 2021

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Cora L Myers Sacramento, CA

Friendly Techs! Forgetting bait boxes every once in a while, even though service notes are on file to remind techs to take care of this. I think they've forgotten to check the boxes about three times. That's really my only issue I've had. Otherwise, I'm completely satisfied. My technician today (1/26/21) was great...no complaints, friendly and attentive.

5 years ago

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Jerry lc Sacramento, CA

Robert H. Did a fantastic job in our home! He was VERY thorough, there's no doubt in mind that he did the job right. He asked if I have any issues with any other insects. I highly recommend him and wish he serviced my property every time. Thank you, Robert!

5 years ago

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Cinda M Dacula, GA

Polite, respectful of property. Wore mask and shoe covering and was thorough. The only area I would like to see improvement is when they scheduling appts. 24 hr notice is short notice to be prepared for auto draft and being available for indoor spraying .

5 years ago

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Chris Refaei Houston, TX

Charles was fantastic. I was not there but my wife was there and she informed me of his professionalism and when he was asked to spray our garage and even attic he did so without hesitation. Thank you so much for your professionalism, thoroughness and excellent customer service. 🤜🤛

5 years ago

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Shawn Crawford ,

Mike C provided our service yesterday and was great. He was on time, courteous, quick and did a good job. I attempted to use the 5$ bonus link for him but it did not work for some reason. Thank you so much, The Crawfords

5 years ago

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Raj Shivjiani Sterling, VA

Leslie G is a very courteous, professional, and sincere service guy. I appreciate his demeanor and professionalism. Because of Leslie, I would recommend Aptive to others and will make sure to request Leslie G to service my house every quarter. Thanks...

5 years ago

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Kathy Phoenix San Antonio, TX

James L completed my service today and was very accommodating and professional. He called prior to coming and arrived right on time. It was a VERY cold morning (28 degrees) and I appreciate his dedication to completing the service.

5 years ago

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Richard Pol Chula Vista, CA

The technician Ricardo is very knowledgeable and always answers my questions and makes suggestions on how to prevent rodents and insects from nesting. He performs a very thorough job and ensures that I am satisfied prior to departing. Something I truly appreciate.

5 years ago

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J. Dillon Elk Grove, CA

Pleasant service provider. Let me know when he arrived which was within the 30-minute automated notice that I received on the phone. He asked if I had any special directions and remembered what I had requested last time about not trying to run the web remover on my delicate patio lights. Very sweet demeanor.

5 years ago

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Jerald stribling Elk Grove, CA

Marcus was extremely helpful and insightful. I had questions and he was actively working with me to alleviate my concerns. On top of that he was cordial and respectful of the property. Not ever expire either has gone this was but Marcus showed was a “standard” looks like

5 years ago

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Cathy Greer Lakeland, FL

Your very responsive but I am waiting for another appointment due to the bugs I have everywhere need a different pesticide than what the technician had and he told me you would need to come back to spray the yard and porch with Taurus or something like that. Please advise when you are coming back as the bugs are everywhere.

5 years ago

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Alli Curtis Edmonds, WA

My technician, Michael, was excellent. Very knowledgeable and friendly. Aptive itself isn’t so great. They have a serious communication problem as a company. I can communicate with customer support just fine but they’re terrible at communicating with their technicians. I’ve experienced it several times already. If I call and request a service in my home they don’t try and accommodate your schedule automatically, which is problematic. How do they expect do a service inside your home if you won’t be there? I also learned half way through my service contract that aptive isn’t allowed to go into attics or crawl spaces.... where a lot of pest and rodent problems naturally exist. It’s really not worth the price if you feel like you need to hire another pest company to do what they can’t. But alas, it’s a 1 year contract. It’s perfect for people that like throwing money at non-existent problems. They will absolutely help you with that.

5 years ago

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DH Red Bank, NJ

Our technician today was Jahmiere D. He arrived promptly and explained what he would be doing and had clearly read my instructions beforehand and was prepared for visit. I really appreciated the fact he was wearing proper PPE and was super polite! Thank you Jahmiere! 😁

5 years ago

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BKrahel Missouri City, TX

Our technician today was a super friendly and informative guy! It's one of the few times I've been home during the service, it was great to have him ring and let me know he'd be performing the service and making sure all my animals were inside prior to starting spray. Great service Benjamin!

5 years ago

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Linda nguyen Richmond, TX

Ehiamen U completed the service at my house and was great. He arrived on time and gave me ample notice that he was on the way. While treating my house, he practiced social distancing and wore a mask and shoe covers the entire time.

5 years ago

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Danni Lu Centreville, VA

Love Aptive Environmental, they show up on time and check on us to see if there are any concerns inside of the house. If yes, they will wear shoe cover so they won't dirty the floor or carpet. Yesterday we had Paul S, again great job outside, very happy about his service, friendly and professional. Thank you Paul!

5 years ago

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Mookie Sacramento, CA

He text when he was on his way, he text when he got to the door. We chatted a little bit and he's a nice cool guy. I asked not to spray in a certain area and he did what I asked. And he was very quick also. Please send this technician to my house every time please.

5 years ago

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Jim Gahagan San Diego, CA

I have always had a good experience with them. When I had a small issue, or asked for them to come back for a quick service, I only needed to call and had great results. Been a customer for over 4 years now and am very satisfied.

5 years ago

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Candy Curry Barnhart, MO

All natural products, very thorough and communication is great. I can not log on to the site to review my technician, but please see that he gets the $5.00 Bonus. I think he is the one who has serviced my home many times. Great technician....

5 years ago Edited September 14, 2021

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April Hernandez ,

Eric (Frank) was an expert at customer service. He had a very friendly personality and was very professional, polite, and patient with me/my kid/& dog haha Compared to my first technician Eric was an all star! Seriously customer service can make or break a company...he is making this company look very good! Hope he becomes my regular technician.

5 years ago

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Tim Murray San Diego, CA

I am very pleased with the service provided by Aptive Environmental. Juan P R was my technician that provided the service. He was on time, very courteous, and very professional. He was knowledgable and helpful. I look forward to your next visit.

5 years ago

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Rita Holliday Sugar Land, TX

Mr. E was professional. He rang the doorbell to alert we of who he was and what he was here to do and again, rang the doorbell afterward as he completed the task. He kindly asked if I needed anything else from Aptive to be completed. Thank you Mr. E for your professionalism, respect, and kindness, I truly appreciate.

5 years ago

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Cecilia p Everett, WA

Jose was our technician today , and his customer service is outstanding!!! He answered all of my questions and was very professional. He explained to us in very detailed how the service works , and what can we do to avoid having further issues . He is an asset to your company. Very happy customer. Cecilia Pérez

5 years ago Edited September 14, 2021