Name: Aptive Environmental
Rating: 2.5

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Terry Gomez Spanaway, WA

Jason went above and beyond my expectation. Much much better than the initial person who came and gave the first impression of your company. You should have Jason do first services so he gives the company a good first bc I was about to cancel my contract with you until Jason came and fixed it. I recommend him as the best rep you have.

5 years ago

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Wayne Childree Vacaville, CA

Right now I’m not really satisfied with the customer service. Last month, my service was scheduled for the AM because of an appointment in the afternoon. I was told that the technician was scheduled between 8 and 12. At 12:15, I contact the sales rep and told him that I had not heard from the technician or the office, I informed him that I needed to reschedule. He told me that he would contact the office and inform them of the change. As I was getting ready to leave for my appointment, the technician arrived at my house. I told him that he was supposed to be notified that my service was to be rescheduled. He said that he could perform the service but I told him that I was unable to keep my dogs shut in until I returned from my appointment. Another thing I think needs to be addressed is the scheduling of appointments. I’m notified of my next appointment by text, which is fine. The problem is you only provide the day and not a specific period of time. I have to contact the office to see what time is available. Now, as far as the technician, he has always been curtious and pleasant to deal with. He let’s me know what he will be doing that specific day. Today, there were 2 techs, I was not introduced to the second one. He worked the front yard while the regular one did the side and back. Thank you

5 years ago

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Rich Lusk Saint Charles, MO

The technician was outstanding!! She was knowledgeable, efficient, and thorough! I waited to see if the bugs were gone and they are. I am a new customer and did not know what to expect. I was pleasantly surprised. Service was outstanding!!

5 years ago

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Rodolfo Ramirez San Antonio, TX

Our technician John R was very courteous and professional. He really demonstrated concern for our pest control needs. John took good care of all the specific spots that I requested, both inside and outside, and the front and back yards. Thanks for a job well done.

5 years ago

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Sarah Fulton Flanders, NJ

Living in the country, we always saw lots of creepy crawly critters. Since starting with Aptive, we hardly see any at all. They have been very helpful! Richard C did a great job of cleaning up webs on the house and treating the area to keep the Fall pests away. Fulton, S

5 years ago

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Barbara Field ,

The technician let me know via text well in advance of his arrival time so I could open my garage even though I was in Zoom meetings while he was here. He then texted me when he finished so I could close it when I could. He was fast and professional.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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VINCE LEIJA ,

I was never a fan of your company ,but Roddrigo is a really good technician with great cusomer service !! not one technician prior to this man asked me if Iwanted to do the inside . Appearently this service was included for free all along. I ONLY WANT HIM BACK AT MY HOUSE .. GREAT EMPLOYEES LIKE HIM SHOULD BE REWARDEDFOR THEIR HONESTY!

5 years ago

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Michael Relic Vista, CA

The man that came to my home9/12/20 was Theo I believe. He was one of the best service rep. we have ever had. He took the time to explain how Ants operate and sprayed the entire area. Your company is fortunate to have employs like Theo.

5 years ago

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Rick and Shana San Diego, CA

Our technician this time was awesome. He called ahead, he sprayed the areas we requested inside and out. When inside he wore special booties over his shoes. He was an excellent communicator. (In the past, we’ve had techs we were not happy with, but this time was great!)

5 years ago

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H-A M Issaquah, WA

The link for the $5 bonus doesn't work! http://goaptive.com/wow/ The technician deserves a $5 bonus! He was very professional, wore a mask and also kept his social distancing during the review of the service agreement; and explaining the whole process!

5 years ago

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Charlie Nguyen , WA

Adam (I think that was his name, I may have misheard him) was very professional and very knowledgeable about his service. If Possible I would like it for him to keep coming to work on my property because he was very understanding and detailed in what he was doing.

5 years ago

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Eric Smith Riverton, UT

The sales representative we spoke with was awesome, super knowledgeable, explained different options suited just for us and our home. He pointed out a lot of things around our house that we did not even realize were an issue. Very thorough and complete in their efforts.

5 years ago Edited September 14, 2021

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Ron Rogers Ramona, CA

He was well mannered and expressed himself clearly and with confidence. He answered all my questions, explain what he was doing and why, treated my home with respect and I believe treated the ants and spiders so they will no longer be a problem.

5 years ago

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Dawn Florissant, MO

I wasn’t home for the service on Friday. But I did notice a few dead bugs on the porch. But as we had a backyard bbq on Saturday evening. We had a few problems with bugs but not a lot. So I guess I could say it was a cool job.

5 years ago

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James Wadsworth Orem, UT

A door to door sale man knocked on my door and she was very nice. She introduced me to this service and I decided to give it a shot. My technician showed up on time and did a thorough job from what I could tell and I haven’t seen many bugs sense.

5 years ago

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James Ricky Williams Jr Sacramento, CA

Keynon was incredibly thorough and professional. I shared with him that mice and other rodents were playing in my backyard as a result of the new construction in my community. He placed a bait tray in the yard, sprayed my garage and downstairs of the home. I finally feel that I received superior service. Thanks Keynon!

5 years ago Edited September 14, 2021

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Maria Elena Young Fairfield, CA

He was very thorough and explained that I didn’t need to wait until the next service if I find spiders, silver fiche and earwigs. He did a much more thorough job than the last person three months ago. Please keep him as my service person.

5 years ago Edited September 14, 2021

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Gabriel O. Manvel, TX

My favorite part about Aptive, is that their technicians will come out for a re-service at no extra cost. My least favorite part is the fact that I need to request re-services every Summer (and sometimes Spring) when I get ants in my grass; that coupled with the fact that the ant beds are hidden and Aptive has a policy of spot treating ants and not treating the entire lawn... just a little inconvenient. Other than that, I rarely see any bugs.

5 years ago

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Joyce Petterson Kirkland, WA

I like that the employees are courteous. I was very disappointed with the results of the May appointment. About two weeks after they treated my yard for snails and slugs, we had some rainy weather and all of a sudden there were snails and slugs everywhere. I was picking up between 100 and 150 snails and slugs every day for over a week. I would say that apparently your product was extremely ineffective. When I tried to contact you about this situation, I was put on hold for 10 to 15 minutes three times one day and two times the next day. I never did get to talk to a person. I think I am entitled to a 50% refund for that visit.

5 years ago

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Noah Hebert Maple Valley, WA

Sales rep Garrett and tech Kyle are super friendly. Great at explaining what the process is and gave us a great deal to start us up. Still seeing spider webs in our waves, but I could also be confused as to what the entire process was. Not unhappy at all. Only gave 4 stars because our initial visit was rescheduled, but we had no communication about what was happening. Nobody showed up or called or emailed until I reached to them.

5 years ago

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Terrie Joiner Missouri City, TX

After my last quarterly, I was searching for a new company to service our home. I am so glad I called and you offered to re-service. Dagoberto R was amazing! He was so nice, professional and friendly. He addressed all of my needs and he certainly does his job well! Thank you so much!

5 years ago Edited September 14, 2021

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Oktavianus Ludiro Seattle, WA

The process was quick and Michale was polite and listen to my request on spraying the shrubs and eves to prevent the spider from coming in the house. Aptive is keeping their promise and reputation by making sure their client is satisfied with the service.

5 years ago

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Michael Beaman Puyallup, WA

5 years ago

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Kathy Wadley Houston, TX

Like: Service from Kelton H was wonderful. He had his protective gear on, introduced himself and provided the service I asked for. He also arrived when promised. Super professional young man. Dislike - I’ve called your office twice and each time have been on hold for over 18 minutes.

5 years ago

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AL LALANI Missouri City, TX

Good company to work with. Provides great service, no questions asked. Technician Sanchez was awesome! Listened to my concerns and treated all the areas I requested. I appreciate the his patience and service. I highly recommend, Sanchez is your guy....

5 years ago Edited September 14, 2021

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Shadow X Nate San Diego, CA

Erick! Provided exceptional service from the moment he introduce himself. He made sure I knew exactly what was being done and where and why. He very detailed. He is a great asset to your company thanks for hiring such great people

5 years ago

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Susan Carson San Diego, CA

I like that Aptive emails me ahead of time to let me know when the service will be performed. So far we've experienced a reduction in spider activity, etc. Technician did a great job treating all exterior areas of our home today.

5 years ago Edited September 14, 2021

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Jeanette Cardinale White Plains, NY

Our technician's name was Samantha and she was very knowledgeable and explained everything to us in a way in which it was easy to understand. She also listened to what we had to say. She was very thorough. Though she told us it could take about a week to see results, we have not seen any ants since she came. Thank you for helping us out.

5 years ago

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Paul Telles San Diego, CA

Trevor J. did an excellent job, he was very informative and very pleasant. He stayed patiently to answer the many question my family had, I think it caused him to be late for his next appointment (it was getting dark when he left.

5 years ago

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Doug Pham Chula Vista, CA

Technician did a good job. Your office told me his ETA would be 1:00pm to 5:00 pm. He showed up at 1:45pm and left at 2:05pm. We had asked for a phone call before the technician arrival but we never did get a phone call. We stepped out for a moment and came back to see that he already finished and left with a note on our front door. Our security company saw the technician on the cameras and notified us but we knew it was you guys, Aptive. Hopefully next time we would get a phone call. Overall the technician did an ok job.

5 years ago

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Cynthia Gordon Seminole, FL

Her experience so far has been nothing short of amazing. Our technician this time, Merrill, was most helpful and friendly. He texted and let me know when he was on his way, he checked in with me when he got here, he took care of all the areas that needed attention and followed up with me when he was completed. All in record heat. Thanks Merrill!

5 years ago

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Billy Elsberry Pasadena, TX

With the hurricane threat I was not expecting A call at 7:30 am from you to service My home and I was not aware of a 20 day follow up plus a full charge on follow up.Tried to contact sales person never called back.Other Than that your Technician was great.

5 years ago

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Pauline Martinez San Antonio, TX

Satisfied with service,but needed follow-up for ants in kitchen and bathroom area,the second visit by John R eas more thorough and he was very professional and courteous, answering my questions with experienced knowledge, thank you john.

5 years ago

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Barbara MacAlister Adkins, TX

Being my first first Service with Aptive I have to say so far I am pleased. Both Taylor and Joshua were friendly but professional. As to the effectiveness I will have to wait and see the results of the service. I do appreciate the discount since I am on a fixed income. Thank you. I look forward to future service.

5 years ago

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Raymond Luis Troche San Antonio, TX

Got to say that the tech that was here today Jose W did a great job and very Professional> I would like for you guys to please send him the next time and anytime when I need service, this gentlemen really know his job and know how to serve the public .

5 years ago

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Sam Baxter Elk Grove, CA

I was out of town when I received a call from my son that an Aptive representative was present to perform his work. The person was friendly and thorough in explaining his job. I was appreciative and confident that I was in good hands. Thank you. Sam Baxter

5 years ago

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Sara Jane Haehl Friendswood, TX

He contacted me to let me know his estimated TOA. He was very professional and told me exactly what he was planning to do and afterwards, let me know what was done. I am very pleased and respect APTIVE and the employees who have performed the environmental service.

5 years ago Edited September 14, 2021

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Melissa Hays Lake Jackson, TX

The results of the products of company are outstanding. I wish I had more notice of the appointment, since I don't remember when the appointments are. Fred was professional and friendly (which is hard and not many can manage it). He asked what I had seen, performed the service, and told me what he sprayed for. Thank you, Fred.

5 years ago

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Kathy Lynn Laurila San Antonio, TX

Responsive to call after quarterly service to come back out and reservice due to concerns. Not extremely happy with the effectiveness of the products used. Still seem to have quite a bug problem, ants, spiders and silverfish. Not happy that they won't spray behind furniture that is placed against a wall. They claim it is because they don't want to damage the furniture, but if the customer wants it, then they should do it.

5 years ago

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Brian Fortin Lakeland, FL

Great service ....rain or shine! Even cleaned inside of screen house over pool !! It seems like a really good service, and the service people very attentive to your needs. For a new company, they are certain to become #1 in our area! Try Them !!!! B4tin

5 years ago

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Shelley A Deer Park, TX

Gorge did a terrific job. Called 1st to let me know he was coming. Friendly and professional. Followed my directions and made sure the back gate was securely closed. Completed the job in a timely manor. Was pleased with his service. Would like him to come back for future services.

5 years ago

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SSims Ashburn, VA

Tyler R services my home 8-21-20 and dis a great job. She was very responsive to my concerns and promptly took care of them. She was also very knowledgeable about what was happening as to why bugs were getting in my home. She deserves more than $5 extra. She knows and she cares!

5 years ago

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victoria barcus Federal Way, WA

Capable, professional, willing to do all the places my eagle eyes had been looking at for weeks but could easily be missed. VERY willing to please me. Good sense of humor and I clicked for Bob from New York to get a $5 bonus but some screwy screen came up.

5 years ago

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Richard Kile Encinitas, CA

The sales associate who knocked on my door was professional, and mentioned that Aptive would be servicing a few of our neighbors later in the day. We've been considering hiring a pest control service for a few months, so his timing was good. My only complaint about the sales associate was that he was not wearing a mask when I opened the door, but he put it on upon request. When the technician showed up, he was not wearing a mask at all. I cannot speak to the thoroughness of the application of pesticide...time will tell. However, I am disappointed at the removal of spider webs from the property. I was told that this was part of the service, and though I saw the technician removing a few spiderwebs in random locations, there are still plenty that are visible, on every side of the house. Even the areas where he "removed them", the task was not completed thoroughly.

5 years ago Edited September 14, 2021

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Chula Davis, CA

The technician who came today was awesome. He was very diligent. He was very professional. I would like him to come for all my future Service calls. I am very flexible in my schedule. So I will adjust my schedule to accommodate his availability.

5 years ago

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Alan Somerset, NJ

Had a lot of rain recently and the ants always come next. Been using aptive for more than a year now, when ever I see ant I make a call the next day aptive is here spraying. Love these guys and I don’t plan on changing my pest control service

5 years ago

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Leslie Borko Manassas, VA

Michael was the tech who took care of my home. I appreciate the time he took, and his attention to details. He cane to my door to let me k ow that he would be performing the service, and was very mindful of the Covid guidelines. He did a great job!

5 years ago

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Big Bird Redmond, WA

Technician who came Friday the 14th was very courteous, listened to my concerns, and treated all areas that have had spiderwebs in the past. He also checked and filled the bait boxes which had not been changed for a while. He was careful about wearing a mask and not getting too close.

5 years ago

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Herman K. Denver, CO

Great experience overall, the lady who came to address our mice issue was very diligent and professional, definitely will stay with this service to control any pest in the mid term and looking forward for the long term as well.

5 years ago

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O. Bernard Glaze, Jr. Maple Valley, WA

The gentleman who serviced our house was very thorough and professional. He took time to explain to me what he would be doing and went about his work methodically and carefully. Unfortunately, I do not remember his name, but here is information from the receipt. Transaction Date: 7/16/20 5:07pm PDT Reference Number: 8244612

5 years ago