Name: Aptive Environmental
Rating: 4.8

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Dawn Florissant, MO

I wasn’t home for the service on Friday. But I did notice a few dead bugs on the porch. But as we had a backyard bbq on Saturday evening. We had a few problems with bugs but not a lot. So I guess I could say it was a cool job.

4 years ago

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James Wadsworth Orem, UT

A door to door sale man knocked on my door and she was very nice. She introduced me to this service and I decided to give it a shot. My technician showed up on time and did a thorough job from what I could tell and I haven’t seen many bugs sense.

4 years ago

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James Ricky Williams Jr Sacramento, CA

Keynon was incredibly thorough and professional. I shared with him that mice and other rodents were playing in my backyard as a result of the new construction in my community. He placed a bait tray in the yard, sprayed my garage and downstairs of the home. I finally feel that I received superior service. Thanks Keynon!

4 years ago Edited September 14, 2021

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Maria Elena Young Fairfield, CA

He was very thorough and explained that I didn’t need to wait until the next service if I find spiders, silver fiche and earwigs. He did a much more thorough job than the last person three months ago. Please keep him as my service person.

4 years ago Edited September 14, 2021

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Gabriel O. Manvel, TX

My favorite part about Aptive, is that their technicians will come out for a re-service at no extra cost. My least favorite part is the fact that I need to request re-services every Summer (and sometimes Spring) when I get ants in my grass; that coupled with the fact that the ant beds are hidden and Aptive has a policy of spot treating ants and not treating the entire lawn... just a little inconvenient. Other than that, I rarely see any bugs.

4 years ago

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Joyce Petterson Kirkland, WA

I like that the employees are courteous. I was very disappointed with the results of the May appointment. About two weeks after they treated my yard for snails and slugs, we had some rainy weather and all of a sudden there were snails and slugs everywhere. I was picking up between 100 and 150 snails and slugs every day for over a week. I would say that apparently your product was extremely ineffective. When I tried to contact you about this situation, I was put on hold for 10 to 15 minutes three times one day and two times the next day. I never did get to talk to a person. I think I am entitled to a 50% refund for that visit.

4 years ago

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Noah Hebert Maple Valley, WA

Sales rep Garrett and tech Kyle are super friendly. Great at explaining what the process is and gave us a great deal to start us up. Still seeing spider webs in our waves, but I could also be confused as to what the entire process was. Not unhappy at all. Only gave 4 stars because our initial visit was rescheduled, but we had no communication about what was happening. Nobody showed up or called or emailed until I reached to them.

4 years ago

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Terrie Joiner Missouri City, TX

After my last quarterly, I was searching for a new company to service our home. I am so glad I called and you offered to re-service. Dagoberto R was amazing! He was so nice, professional and friendly. He addressed all of my needs and he certainly does his job well! Thank you so much!

4 years ago Edited September 14, 2021

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Oktavianus Ludiro Seattle, WA

The process was quick and Michale was polite and listen to my request on spraying the shrubs and eves to prevent the spider from coming in the house. Aptive is keeping their promise and reputation by making sure their client is satisfied with the service.

4 years ago

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Michael Beaman Puyallup, WA

4 years ago

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Kathy Wadley Houston, TX

Like: Service from Kelton H was wonderful. He had his protective gear on, introduced himself and provided the service I asked for. He also arrived when promised. Super professional young man. Dislike - I’ve called your office twice and each time have been on hold for over 18 minutes.

4 years ago

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AL LALANI Missouri City, TX

Good company to work with. Provides great service, no questions asked. Technician Sanchez was awesome! Listened to my concerns and treated all the areas I requested. I appreciate the his patience and service. I highly recommend, Sanchez is your guy....

4 years ago Edited September 14, 2021

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Shadow X Nate San Diego, CA

Erick! Provided exceptional service from the moment he introduce himself. He made sure I knew exactly what was being done and where and why. He very detailed. He is a great asset to your company thanks for hiring such great people

4 years ago

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Susan Carson San Diego, CA

I like that Aptive emails me ahead of time to let me know when the service will be performed. So far we've experienced a reduction in spider activity, etc. Technician did a great job treating all exterior areas of our home today.

4 years ago Edited September 14, 2021

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Jeanette Cardinale White Plains, NY

Our technician's name was Samantha and she was very knowledgeable and explained everything to us in a way in which it was easy to understand. She also listened to what we had to say. She was very thorough. Though she told us it could take about a week to see results, we have not seen any ants since she came. Thank you for helping us out.

4 years ago

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Paul Telles San Diego, CA

Trevor J. did an excellent job, he was very informative and very pleasant. He stayed patiently to answer the many question my family had, I think it caused him to be late for his next appointment (it was getting dark when he left.

4 years ago

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Doug Pham Chula Vista, CA

Technician did a good job. Your office told me his ETA would be 1:00pm to 5:00 pm. He showed up at 1:45pm and left at 2:05pm. We had asked for a phone call before the technician arrival but we never did get a phone call. We stepped out for a moment and came back to see that he already finished and left with a note on our front door. Our security company saw the technician on the cameras and notified us but we knew it was you guys, Aptive. Hopefully next time we would get a phone call. Overall the technician did an ok job.

4 years ago

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Cynthia Gordon Seminole, FL

Her experience so far has been nothing short of amazing. Our technician this time, Merrill, was most helpful and friendly. He texted and let me know when he was on his way, he checked in with me when he got here, he took care of all the areas that needed attention and followed up with me when he was completed. All in record heat. Thanks Merrill!

4 years ago

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Billy Elsberry Pasadena, TX

With the hurricane threat I was not expecting A call at 7:30 am from you to service My home and I was not aware of a 20 day follow up plus a full charge on follow up.Tried to contact sales person never called back.Other Than that your Technician was great.

4 years ago

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Pauline Martinez San Antonio, TX

Satisfied with service,but needed follow-up for ants in kitchen and bathroom area,the second visit by John R eas more thorough and he was very professional and courteous, answering my questions with experienced knowledge, thank you john.

4 years ago

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Barbara MacAlister Adkins, TX

Being my first first Service with Aptive I have to say so far I am pleased. Both Taylor and Joshua were friendly but professional. As to the effectiveness I will have to wait and see the results of the service. I do appreciate the discount since I am on a fixed income. Thank you. I look forward to future service.

4 years ago

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Raymond Luis Troche San Antonio, TX

Got to say that the tech that was here today Jose W did a great job and very Professional> I would like for you guys to please send him the next time and anytime when I need service, this gentlemen really know his job and know how to serve the public .

4 years ago

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Sam Baxter Elk Grove, CA

I was out of town when I received a call from my son that an Aptive representative was present to perform his work. The person was friendly and thorough in explaining his job. I was appreciative and confident that I was in good hands. Thank you. Sam Baxter

4 years ago

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Sara Jane Haehl Friendswood, TX

He contacted me to let me know his estimated TOA. He was very professional and told me exactly what he was planning to do and afterwards, let me know what was done. I am very pleased and respect APTIVE and the employees who have performed the environmental service.

4 years ago Edited September 14, 2021

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Melissa Hays Lake Jackson, TX

The results of the products of company are outstanding. I wish I had more notice of the appointment, since I don't remember when the appointments are. Fred was professional and friendly (which is hard and not many can manage it). He asked what I had seen, performed the service, and told me what he sprayed for. Thank you, Fred.

4 years ago

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Kathy Lynn Laurila San Antonio, TX

Responsive to call after quarterly service to come back out and reservice due to concerns. Not extremely happy with the effectiveness of the products used. Still seem to have quite a bug problem, ants, spiders and silverfish. Not happy that they won't spray behind furniture that is placed against a wall. They claim it is because they don't want to damage the furniture, but if the customer wants it, then they should do it.

4 years ago

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Brian Fortin Lakeland, FL

Great service ....rain or shine! Even cleaned inside of screen house over pool !! It seems like a really good service, and the service people very attentive to your needs. For a new company, they are certain to become #1 in our area! Try Them !!!! B4tin

4 years ago

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Shelley A Deer Park, TX

Gorge did a terrific job. Called 1st to let me know he was coming. Friendly and professional. Followed my directions and made sure the back gate was securely closed. Completed the job in a timely manor. Was pleased with his service. Would like him to come back for future services.

4 years ago

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SSims Ashburn, VA

Tyler R services my home 8-21-20 and dis a great job. She was very responsive to my concerns and promptly took care of them. She was also very knowledgeable about what was happening as to why bugs were getting in my home. She deserves more than $5 extra. She knows and she cares!

4 years ago

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victoria barcus Federal Way, WA

Capable, professional, willing to do all the places my eagle eyes had been looking at for weeks but could easily be missed. VERY willing to please me. Good sense of humor and I clicked for Bob from New York to get a $5 bonus but some screwy screen came up.

4 years ago

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Richard Kile Encinitas, CA

The sales associate who knocked on my door was professional, and mentioned that Aptive would be servicing a few of our neighbors later in the day. We've been considering hiring a pest control service for a few months, so his timing was good. My only complaint about the sales associate was that he was not wearing a mask when I opened the door, but he put it on upon request. When the technician showed up, he was not wearing a mask at all. I cannot speak to the thoroughness of the application of pesticide...time will tell. However, I am disappointed at the removal of spider webs from the property. I was told that this was part of the service, and though I saw the technician removing a few spiderwebs in random locations, there are still plenty that are visible, on every side of the house. Even the areas where he "removed them", the task was not completed thoroughly.

4 years ago Edited September 14, 2021

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Chula Davis, CA

The technician who came today was awesome. He was very diligent. He was very professional. I would like him to come for all my future Service calls. I am very flexible in my schedule. So I will adjust my schedule to accommodate his availability.

4 years ago

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Alan Somerset, NJ

Had a lot of rain recently and the ants always come next. Been using aptive for more than a year now, when ever I see ant I make a call the next day aptive is here spraying. Love these guys and I don’t plan on changing my pest control service

4 years ago

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Leslie Borko Manassas, VA

Michael was the tech who took care of my home. I appreciate the time he took, and his attention to details. He cane to my door to let me k ow that he would be performing the service, and was very mindful of the Covid guidelines. He did a great job!

4 years ago

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Big Bird Redmond, WA

Technician who came Friday the 14th was very courteous, listened to my concerns, and treated all areas that have had spiderwebs in the past. He also checked and filled the bait boxes which had not been changed for a while. He was careful about wearing a mask and not getting too close.

4 years ago

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Herman K. Denver, CO

Great experience overall, the lady who came to address our mice issue was very diligent and professional, definitely will stay with this service to control any pest in the mid term and looking forward for the long term as well.

4 years ago

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O. Bernard Glaze, Jr. Maple Valley, WA

The gentleman who serviced our house was very thorough and professional. He took time to explain to me what he would be doing and went about his work methodically and carefully. Unfortunately, I do not remember his name, but here is information from the receipt. Transaction Date: 7/16/20 5:07pm PDT Reference Number: 8244612

4 years ago

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Marcos Vialpando Houston, TX

I thought he explained everything thoroughly before he started. He was knowledgeable and polite and spoke very clearly. He did what he said he would do, and then let me know when he was done. I just hope he is the same person that comes back for the follow up treatment. I was satisfied and impressed with this young man.

4 years ago

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Annette Carnell Houston, TX

My first visit today went well! The service tech was friendly and thorough. Explained everything as he went through for the first time giving helpful recommendations and answered all of questions. First impressions are always the most important. Great job today. Thanks Jay!!

4 years ago

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Ruth Fisher Greenwood, IN

Jeremy C serviced my home today. He and his partner did a thorough application. He discovered a wasp nest above my garage door and got rid of it and the wasps. And sprayed around my mailbox for bees. He was very curtious and friendly.

4 years ago

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Mario Torres San Diego, CA

Pleasure to meet you Megan H. She was very pleasant and explained what she was going to do and what to expect. It was great going out the day after and seeing all the dead insects. I always say the proof is in the pudding. Well there you go. Thanks again.

4 years ago

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Esther Hemming Tacoma, WA

The service went well. All the nasty spider webs were removed from around our house, as much as possible . Also the outside of the house was protected again as much again from letting bugs cp!e into our home, as much as possible . The two gentlemen where kind and courteous and as intrusive as they could and gave instructions before leaving.

4 years ago Edited September 14, 2021

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dortindy Carlsbad, CA

LaCraigory G came to our home today for our pest service. He was professional, thorough and delightfully pleasant. He listened to what I had to tell him about our concerns and followed through to take care of all of it. Great representative of your company! Thank you La Craigory.

4 years ago

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Ruth Alpert Houston, TX

Excellent service in the yard. Not so good in your office. Waited 10 minutes for someone to answer and once I was talking to the representative we were disconnected. Am back on the line waiting for someone to answer. Does not make a good impression on a customer.

4 years ago

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Heather Wolfe Stanwood, WA

The technician that provided our quarterly service yesterday was excellent! He was the most thorough of any we’ve had in the past and we are very appreciative of the time and care he took to assess the property and treat relevant areas for bugs and rodents.

4 years ago

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Leon McHargh Pearland, TX

Jordan provided the exceptional customer service that I have come to expect from Aptive, To be such a young company they have done an excellent job getting the best people to represent them and take care of their customer's needs.

4 years ago

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Don M Baldwin Puyallup, WA

was disappointed to find out that you don't go under the house to inspect. previous 2 companies have done so and my wife and I feel this is part of what we are paying for. we need to find a solution to this problem or we are going to have to find alternative means.

4 years ago

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Sheila Stock St Louis, MO

I have suggested before that your communication needs improvement. The notice I got that someone was coming was simply that it would be in the afternoon. At 4 o'clock I was still waiting and had to abandon any plans I had to get something done. When I called, Lucas said I was next on the list and would get a call 30 minutes prior to the technician's arrival. The technician said that was not on his order but he did show up about 30 minutes after I called.

4 years ago Edited September 14, 2021

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Sara Soto Centreville, VA

Overall it's ok, even though the last time your technician came, did not treated the places that I've told him needed to be treated, so I was very dissatisfied. I decided to give the company one more try, just in case the fault was of that particular employee. Today, I was very impressed with the detail and dedication of Mr. Stephen S's performance. He was very polite and respectful, as well. The company should reward him, it if wasn't for his productive visit today, they would have lost this customer for sure.

4 years ago

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Douglas Ebersole Lakeland, FL

We have had another pest control company service for many years. This was our first experience with Aptive Environmental and we were very impressed. Our technician, Garrett, was very thorough and did an outstanding job. We will be cancelling with the “other” company Monday and look forward to working with Aptive.

4 years ago