Name: Aptive Environmental
Rating: 2.5

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debbie L christensen Carlsbad, CA

The technician Max was very friendly and professional. I did not know when he was done with the service however and would have liked to have had him let me know he was finished before he left. But he may have knocked on the door and my husband didn't hear it and I was at the back of the house and wouldn't have heard him. We went over what I needed in the beginning and I am hopeful to see less bugs and spiders with continued service. :-)

5 years ago

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Barbara Bowen Santee, CA

Nick F. was a wonderful tech. He was very nice and made sure I understood what I needed to do for my dog. This was my first service with Aptive and I was a little nervous about signing up but I feel a lot better now. Thank you Nick and Dawson all of your help. Thank you again - Barb Bowen

5 years ago

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Jennifer Shaffer Roseville, CA

The two young men that I have spoke with so far have done a good job of explaining the service and how it works. They were friendly and personable. I liked that the wasps nests I had were finally removed. I like that the service is offered on Saturdays when I am home.

5 years ago

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Tom and Terry King Carlsbad, CA

Max came we explained our situation and where it was the worst. He was very considerate that I have bone cancer and we have great grandbabies that play a lot in the back yard. He was nice you our 3yr old when she was just talking to him non stop. I appreciated that. I’m impressed thanks Max for your service

5 years ago

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Mark P. Northbrook, IL

Aptive's technician Omar F V. is very knowledgeable, explained to me in detail what he was going to do, and also brought to my attention the dead trees on my property and which trees should be removed first. He also explained in detail what the top priorities for me to be aware of to have the best possible pest control in my house.

5 years ago

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jonathan sheridon Pasadena, TX

Well they didn't start off very good with the treatment. But I think now they have thing going good. The man that call on 7/17/2020 at 1:30 pm that was supposed to do the mosquito treatment today wasn't very nice on the phone. Maybe he was having a bad day

5 years ago

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Adam Seminole, FL

Andrew is awesome. Very professional. Solid recruiting and hiring work bringing him on. Definitely has management potential. Hopefully your paying him well enough to keep him on long term. It’s not easy these days picking up solid employees. Happy I made the decision to receive your services.

5 years ago

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Sloop B Carlsbad, CA

Armond was very professional and friendly. Made sure everything was done right and pet was taken care of during treatment. Went the extra mile to get back behind sink to spray for ants. Great guy! Couldn't leave a comment on the "wow" site because it wasn't working, but would have.

5 years ago

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Patty Kulow Sugar Land, TX

I was scared to see someone I didn't know show up. I hadn't recieved an email/text/phone call. I called Aptive to verify my scheduled appointment and was relieved to find out everything is okay. I appreciate Clarence patience and understanding.

5 years ago

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Michelle Tucker Houston, TX

Tim was great and very professional. Informed me of everything he was doing. I don't like not being given a time just a date of appointment. Also when I tried to change method of payment after putting in cars info it charges old card even though I didn't put in initialis saying ok to use old card which in turn overdrafts my father's account so had to pay $35 overdraft fee!!! Called sat on hold over 30 mins and still didn't speak to anyone 😡

5 years ago

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Nanci Navarro El Cajon, CA

Nick was just here for my quarterly service. Phones ahead as to when he will arrive. Always friendly, professional and spends time making sure all areas are treated and we are satisfied. Great service which is much appreciated!

5 years ago

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MandPL Seattle, WA

The thing I like most about Aptive is the natural product you use in controlling pests and small animals and that it is oderless and effective. . I also like the great deal I was offered. Thanks goes to your sale representative his curtesy and to the workman for a job well done. Thanks to all for a great company.

5 years ago

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Loriann Foggiano Clermont, FL

I was very impressed with the efficiency of Brian L,he explained everything in detail.He asked me if i had any questions and was very polite with his response.He did a great job covering all the areas around the house.I hope each visit goes as well as today. Thank you! -Loriann foggiano

5 years ago

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Roger Holman San Diego, CA

What I dislike bout the company is the high pressure sales technique used to get me to come on board. I can't speak as to the effectiveness of today's treatment, but I can safely say that the service professional that put up with me is a treat

5 years ago

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Ted Powers St Louis, MO

Nathan T came to the house to do the extermination work this morning. Everything was fine until he told me that I owed $119 for the service. I was very confused because the young man who sold me the service told me that I would be getting my first application for $80 and after 30 days I would get a follow up treatment for free. Then, I would be charged quarterly for the service. This first visit was on June 5, 2020. I thought today was that 30 day follow up spraying that was included in the first charge. Nathan called his supervisor Paul N and explained the situation. First Paul told me I would have to pay $169 to get out of the contract. I was so frustrated that I was ready to pay the fee just to get out of the contract. Paul told me not to worry about it and waived the fee. Paul and Nathan were friendly so the rating does not reflect their service personally. When I first paid my $80 it took weeks for the company to stop sending me invoices even though I paid the company by check on the spot back in June. When I called the office number on the invoice, the phone rang and was never answered. I am concerned that now, I will still be sent invoices even though the manager Paul waived the fee. When I went to review Nathan, so he could get a $5 bonus, the link denied access. Next time, I would rather go with a company that has more of a track record. I thought I was helping a young man get his business started in a tough economy, but I should have gone with my instinct.

5 years ago

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chmills1cm San Antonio, TX

Brittany J, Thank you for all you do. Since I have been an aptive customer you are the 1st person that had perfect customer relations. That is a caring and informative employee. Stay safe. Because of you I will remain a loyal customer.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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James Delker Vacaville, CA

The service rep called me prior to his visit ...confirmed his arrival time which was at the beginning of the estimated window. Upon arrival he was extremely courteous, and explained his plan for the spraying. He also let me know when I can expect the next servicing to take place.

5 years ago

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John Oceanside, CA

Garrett was very polite and professional. Garrett took care of business, got rid of the spider webs and sprayed the perimeter. Garrett was able to service our home without being disruptive or interfering with our plans. Keep sending him out!

5 years ago Edited September 14, 2021

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Julie Ceko Ontario, CA

I had two reminder texts leading up to the day and the one text 30 minutes prior to tech arrival. It was great because I am working from home so I could secure the dogs and unlock the gate with enough warning and not be interrupted during my work.

5 years ago Edited September 14, 2021

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Allison Cook San Diego, CA

The technician was on time, friendly and eager to treat areas I've seen problematic insect lodging. He was well dressed and wore a mask even though he was working outside. Very courteous! Unfortunately he did not leave his name on the receipt, but Im super happy with the results he made!

5 years ago

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Shannon Solis San Antonio, TX

My sales person Nate J was wonderful explaining everything and going any questions I may have had. Today was my initial is it from Austin S. Again very professional, friendly and cover any questions I might have had. Great company so far and the employees are exceptional.

5 years ago

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Eric Fairfield, NJ

The company is very responsive and accommodating. I also appreciate how customer friendly they are. Gordon T was the technician who serviced my home today and he went above and beyond. He explained everything to me and gave me recommendations to help keep insects and bugs away.

5 years ago Edited September 14, 2021

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Crimsonjim Davis, CA

We were told ant traps would be left for inside the home but did not receive. Selling rep pointed out mud dauber nest and said they would be removed. They were left untouched and I removed. Your rep was friendly and worked hard while here. Represented your company well but admitted he was new and not sure about certain chemicals to address aphids.

5 years ago

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Kathlyn McGreevy Spring Valley, NY

Samantha was great. She explained the surprising number of tiny sugar ants along the side of the house and let me know if I was having problems in a week or two. I still am! I'm also seeing June bugs/beetles eat my plants. Please come out for another treatment!

5 years ago

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Big Moe Arlington, VA

Great customer service. I have “pest now” But canceled them for the upcoming year due to the outstanding presentation of sales representative Nico. Yesterday service performed by Mr. Leslie G was top notch! Highly recommend any bonus for Mr. Gail!

5 years ago

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C Guru Chesterfield, MO

I especially appreciate that Aptive Environmental is very professional when providing its services. I also like that there is not an overbearing insect treatment smell after the application and that pests have not been observed since the very first spray.

5 years ago

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Chris Lorentson Seffner, FL

He really took care of me & my house. He put granulars down for recent ant activity. Cleaned my soffits , knocked down mud dobber nests & sprayed everywhere. All the while he was working, he carried on a very pleasant conversation.

5 years ago

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Barbara Cochran St. Petersburg, FL

Employee was excellent; very professional; explained process in detail; listened to my concerns and needs; treated all areas as requested! I must say I was concerned for her out in this heat with a long sleeve shirt on; do you supply employees with short sleeve shirts??

5 years ago

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Valerie Sacramento, CA

Aptiv did a much better job than my previous pest company. My tech was well educated listened to my concerns. I gave them a chance and will continue with their service. Im pleased with their method of pest control and being pro active. Definitely recommend Aptiv in Sacramento!

5 years ago

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Cana Sharai Sacramento, CA

Extremely friendly representatives. Respectful and polite and patient in spite of all my questions! We just started so I can't review much more than the quality of the guys who came out, but it was done very quickly and the house looks great. I am looking forward to long-term results.

5 years ago

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Nicole Quail Lumberton, NJ

My name is Nicole Quail and I use Aptive for pest control. My technician was Jeffrey S He was very knowledgeable and he walked me through what he was doing. I was very happy with the service I received and recommend Aptive to my friends with pest issues!!

5 years ago

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Ding Garcia Los Angeles, CA

Max P is very professional and did exactly how I want it done. He needs to train his co workers so everyone will get a good rating. I want him back again it August . If he’s not available due to school, another trained professional needs to take over or I will write bad comments if the guy does not perform as well as Mike.

5 years ago

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Barry Harmon Auburn, WA

Having a bee allergy sucks! These guys went way above anything I would have expected from a service. They understood my fears and truly rolled out the red carpet for my wife. I have had 3 different companies at my house and they never took the time to understand the bees are my problem. Aptive seriously impressed me and have a customer for life!

5 years ago

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Nicole Richman Pearland, TX

The customer service is great. Unfortunately the first technician that came did not properly perform all of the services, so I reached out to customer service and they set up a time for another technician to come. Dagoberto is great, he made sure that all of the services were done properly, and made sure all of my concerns were addressed. I really appreciate the quality of customer service overall, and will consider Aptive in the future due to this positive interaction.

5 years ago

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Jennifer Allen Ballwin, MO

Angel showed up on time for our first service. She explained the process and what to expect. She was wearing a mask, and I felt very safe. At the end of the service, she rang the doorbell to remind me not to let my two dogs outside for 30 minutes until the application dried. I really appreciated her taking the time to care for my puppies!

5 years ago

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Yarborough San Antonio, TX

Very professional and polite! I tried calling as soon as he left but I didn’t have time to wait. He kept 6ft distance and explained everything he wading going to do. He also wore his mask which I really appreciated! 5 stars!

5 years ago

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Patricia Seidlitz San Antonio, TX

I was extremely happy with my service. The technician was very polite and professional. She explained the service and what to expect on her next visit. At least I hope she will be my technician again!! I felt comfortable and informed!

5 years ago

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Corina Gomez La Porte, TX

Billy M answered all my questions. He was very informative and very patient with my questions and concerns. I appreciate him making himself available before and again after he completed todays work. Thank you for having such outstanding service men.

5 years ago

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Patriot 916 Union City, CA

I switched service to Aptive because my old bug guy didn’t kill slugs and snails. Aptive treated the lawn yesterday and last night there were no slugs or snails in sight. Hoping the product they used holds up for the 90 days.

5 years ago

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Johnson3307 Houston, TX

My salesmen Ben was awesome he addressed all my concerns for why I hadn’t signed up in the past. Kendrick, my tech was VERY respectful, patient, and nice! I hope he’s my tech for each service, he represents your company in a professional manner. Great experience so far!

5 years ago

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Don Hoefer Richmond, TX

Benjamin was very professional and did a complete job. Since we have become an Aptive customer we have not had any issues with ants or bugs in the house. I like that they completely remove all cobwebs and wasp nests from the house eves every appointment.

5 years ago Edited September 14, 2021

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Han P Chantilly, VA

Wow!!! Just wow~ Leslie is the best technician to have come to our home. Such attention to detail and so personable and kind. Went above and beyond and explained things we could do to prevent insects in the future, no technician has done that yet. Really really great service! If I were aptive I would do my best to keep this employee!!!

5 years ago

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Amy Protho Gibsonia, PA

Both of the technicians I spoke with were friendly and helpful. The process was explained thoroughly and took time to answer questions. When they came out to spray, they checked for numerous nests and found a wasps nest we didn’t know was there. I am extremely happy with the service! I highly recommend Aptive Environmental!!

5 years ago

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Lynnette Luper League City, TX

I have been with Aptive for 3 years. Services is excellent, staff is professional and very knowledgeable. My Technician, Tim C is efficient, professional, respectful and pays attention to detail. Highly recommend! Thanks Tim

5 years ago

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Julie Woodbridge, VA

James was very professional and went above and beyond . Showed my husband ant colonies we weren’t aware of of and showed us what to do to prevent it. Thank you James for taking your time to treat the problematic areas we requested.

5 years ago

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Rolndon Miller Valencia, CA

Technician Jimmy G was very friendly and particularly informative to address our pest control needs. He was very efficient but also very thorough. He took his time to assess what we needed and took care of it. We are very pleased.

5 years ago

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Urmi Patel Richmond, TX

Technician was very friendly and addressed all the issues I had with roaches. He went extra mile to help me with removing roaches and addressed my concern about lizzards. Very informative ,polite and smiling technician. Hire more people like him.

5 years ago

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DC C Silver Spring, MD

This review is for a quarterly service by Fahrad. He listened to my concerns first then was very thoroughly going around the house to address these and any other issues he noticed. Personable and performed the work like it was his own home. Great job!

5 years ago Edited September 14, 2021

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Michelle Lane North Highlands, CA

If there was a 6th star, I would highlight that too! He was fantastic. Very thorough. I glanced out my window, and he was brushing cobwebs off of our fence. OUR FENCE! Always happy to see an Aptive tech at our door. Thank you!

5 years ago

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Ken Lardie Fredericksburg, VA

Time will tell if I like the product. Service Rep was courteous, thorough and knowledgeable. Thus a sale. Service tech whom just did the application. On time, courteous, and conducted the application. Explained the application and planned service... was able to correct name on checklist sent to finalize the appt/payment.

5 years ago