Name: Aptive Environmental
Rating: 4.7

star star star star star

Eric Fairfield, NJ

The company is very responsive and accommodating. I also appreciate how customer friendly they are. Gordon T was the technician who serviced my home today and he went above and beyond. He explained everything to me and gave me recommendations to help keep insects and bugs away.

4 years ago Edited September 14, 2021

star star star star star_border

Crimsonjim Davis, CA

We were told ant traps would be left for inside the home but did not receive. Selling rep pointed out mud dauber nest and said they would be removed. They were left untouched and I removed. Your rep was friendly and worked hard while here. Represented your company well but admitted he was new and not sure about certain chemicals to address aphids.

4 years ago

star star star star star

Kathlyn McGreevy Spring Valley, NY

Samantha was great. She explained the surprising number of tiny sugar ants along the side of the house and let me know if I was having problems in a week or two. I still am! I'm also seeing June bugs/beetles eat my plants. Please come out for another treatment!

4 years ago

star star star star star

Big Moe Arlington, VA

Great customer service. I have “pest now” But canceled them for the upcoming year due to the outstanding presentation of sales representative Nico. Yesterday service performed by Mr. Leslie G was top notch! Highly recommend any bonus for Mr. Gail!

4 years ago

star star star star star

C Guru Chesterfield, MO

I especially appreciate that Aptive Environmental is very professional when providing its services. I also like that there is not an overbearing insect treatment smell after the application and that pests have not been observed since the very first spray.

4 years ago

star star star star star

Chris Lorentson Seffner, FL

He really took care of me & my house. He put granulars down for recent ant activity. Cleaned my soffits , knocked down mud dobber nests & sprayed everywhere. All the while he was working, he carried on a very pleasant conversation.

4 years ago

star star star star star

Barbara Cochran St. Petersburg, FL

Employee was excellent; very professional; explained process in detail; listened to my concerns and needs; treated all areas as requested! I must say I was concerned for her out in this heat with a long sleeve shirt on; do you supply employees with short sleeve shirts??

4 years ago

star star star star star

Valerie Sacramento, CA

Aptiv did a much better job than my previous pest company. My tech was well educated listened to my concerns. I gave them a chance and will continue with their service. Im pleased with their method of pest control and being pro active. Definitely recommend Aptiv in Sacramento!

4 years ago

star star star star star

Cana Sharai Sacramento, CA

Extremely friendly representatives. Respectful and polite and patient in spite of all my questions! We just started so I can't review much more than the quality of the guys who came out, but it was done very quickly and the house looks great. I am looking forward to long-term results.

4 years ago

star star star star star

Nicole Quail Lumberton, NJ

My name is Nicole Quail and I use Aptive for pest control. My technician was Jeffrey S He was very knowledgeable and he walked me through what he was doing. I was very happy with the service I received and recommend Aptive to my friends with pest issues!!

4 years ago

star star star star star

Ding Garcia Los Angeles, CA

Max P is very professional and did exactly how I want it done. He needs to train his co workers so everyone will get a good rating. I want him back again it August . If he’s not available due to school, another trained professional needs to take over or I will write bad comments if the guy does not perform as well as Mike.

4 years ago

star star star star star

Barry Harmon Auburn, WA

Having a bee allergy sucks! These guys went way above anything I would have expected from a service. They understood my fears and truly rolled out the red carpet for my wife. I have had 3 different companies at my house and they never took the time to understand the bees are my problem. Aptive seriously impressed me and have a customer for life!

4 years ago

star star star star star_border

Nicole Richman Pearland, TX

The customer service is great. Unfortunately the first technician that came did not properly perform all of the services, so I reached out to customer service and they set up a time for another technician to come. Dagoberto is great, he made sure that all of the services were done properly, and made sure all of my concerns were addressed. I really appreciate the quality of customer service overall, and will consider Aptive in the future due to this positive interaction.

4 years ago

star star star star star

Jennifer Allen Ballwin, MO

Angel showed up on time for our first service. She explained the process and what to expect. She was wearing a mask, and I felt very safe. At the end of the service, she rang the doorbell to remind me not to let my two dogs outside for 30 minutes until the application dried. I really appreciated her taking the time to care for my puppies!

4 years ago

star star star star star

Yarborough San Antonio, TX

Very professional and polite! I tried calling as soon as he left but I didn’t have time to wait. He kept 6ft distance and explained everything he wading going to do. He also wore his mask which I really appreciated! 5 stars!

4 years ago

star star star star star

Patricia Seidlitz San Antonio, TX

I was extremely happy with my service. The technician was very polite and professional. She explained the service and what to expect on her next visit. At least I hope she will be my technician again!! I felt comfortable and informed!

4 years ago

star star star star star

Corina Gomez La Porte, TX

Billy M answered all my questions. He was very informative and very patient with my questions and concerns. I appreciate him making himself available before and again after he completed todays work. Thank you for having such outstanding service men.

4 years ago

star star star star star

Patriot 916 Union City, CA

I switched service to Aptive because my old bug guy didn’t kill slugs and snails. Aptive treated the lawn yesterday and last night there were no slugs or snails in sight. Hoping the product they used holds up for the 90 days.

4 years ago

star star star star star

Johnson3307 Houston, TX

My salesmen Ben was awesome he addressed all my concerns for why I hadn’t signed up in the past. Kendrick, my tech was VERY respectful, patient, and nice! I hope he’s my tech for each service, he represents your company in a professional manner. Great experience so far!

4 years ago

star star star star star

Don Hoefer Richmond, TX

Benjamin was very professional and did a complete job. Since we have become an Aptive customer we have not had any issues with ants or bugs in the house. I like that they completely remove all cobwebs and wasp nests from the house eves every appointment.

4 years ago Edited September 14, 2021

star star star star star

Han P Chantilly, VA

Wow!!! Just wow~ Leslie is the best technician to have come to our home. Such attention to detail and so personable and kind. Went above and beyond and explained things we could do to prevent insects in the future, no technician has done that yet. Really really great service! If I were aptive I would do my best to keep this employee!!!

4 years ago

star star star star star

Amy Protho Gibsonia, PA

Both of the technicians I spoke with were friendly and helpful. The process was explained thoroughly and took time to answer questions. When they came out to spray, they checked for numerous nests and found a wasps nest we didn’t know was there. I am extremely happy with the service! I highly recommend Aptive Environmental!!

4 years ago

star star star star star

Lynnette Luper League City, TX

I have been with Aptive for 3 years. Services is excellent, staff is professional and very knowledgeable. My Technician, Tim C is efficient, professional, respectful and pays attention to detail. Highly recommend! Thanks Tim

4 years ago

star star star star star

Julie Woodbridge, VA

James was very professional and went above and beyond . Showed my husband ant colonies we weren’t aware of of and showed us what to do to prevent it. Thank you James for taking your time to treat the problematic areas we requested.

4 years ago

star star star star star

Rolndon Miller Valencia, CA

Technician Jimmy G was very friendly and particularly informative to address our pest control needs. He was very efficient but also very thorough. He took his time to assess what we needed and took care of it. We are very pleased.

4 years ago

star star star star star

Urmi Patel Richmond, TX

Technician was very friendly and addressed all the issues I had with roaches. He went extra mile to help me with removing roaches and addressed my concern about lizzards. Very informative ,polite and smiling technician. Hire more people like him.

4 years ago

star star star star star

DC C Silver Spring, MD

This review is for a quarterly service by Fahrad. He listened to my concerns first then was very thoroughly going around the house to address these and any other issues he noticed. Personable and performed the work like it was his own home. Great job!

4 years ago Edited September 14, 2021

star star star star star

Michelle Lane North Highlands, CA

If there was a 6th star, I would highlight that too! He was fantastic. Very thorough. I glanced out my window, and he was brushing cobwebs off of our fence. OUR FENCE! Always happy to see an Aptive tech at our door. Thank you!

4 years ago

star star star star star

Ken Lardie Fredericksburg, VA

Time will tell if I like the product. Service Rep was courteous, thorough and knowledgeable. Thus a sale. Service tech whom just did the application. On time, courteous, and conducted the application. Explained the application and planned service... was able to correct name on checklist sent to finalize the appt/payment.

4 years ago

star star star star star

Leda Newark, OH

Braden was our salesman, and he was patient with my questions and seemed to really know the product and service he was selling. Michael C, the technician, was polite and great at explaining everything to us, too. He was very thorough in spraying every area after brushing down wasps nests and spider webs. Great job!

4 years ago

star star star star star

Jennifer Tallmadge, OH

My service guy dylan m was very professional and polite. He actually locked my gate for my fence so my dogs couldn’t escape. I had asked Dylan to do that when he was done spraying around the back yard. He knows how to follow directions. Thank you for doing a nice job.

4 years ago

star star star star star

leticia Thomas Fredericksburg, VA

Leslie G did an amazing job! He was polite, punctual and full of knowledge. He let us know all about our Aptive Service and what to expect next. He also took his time dewebbing and spraying any areas where we had concerns. Very happy with our experience with Leslie!

4 years ago

star star star star star

KN Indianapolis, IN

Aptive employees are always friendly and ask what needs we have for our quarterly. They are quick to come out in between if we are having any pest control issues. Don L was our representative for our summer quarter and did an excellent job!

4 years ago

star star star star_border star_border

Jake Knox Bellevue, WA

He seemed to have his spiel memorized pretty well. It was awkward - he didn't check in when he was done spraying, so my husband saw him drive away at one point and some other guys from the company were still working on other houses and we just never really saw him again. What's spurring this review is that we just found a ton of ants in our upstairs office... we were here last summer while we were renovating the house and we had food around and heat and everything and never saw ants in the house. We even had foster kittens in our office a month ago and during warm days and with kitten food just laying around in there and never saw ants. Today our desk was filled with ants. AFTER being sprayed. We're not overly pleased here.

4 years ago

star star star star_border star_border

Matt Dickinson, TX

First time anyone came out, it was great. Friendly, informative, all around great. However, nobody ever answers the phone. Maybe if I didn't have a job, or a family, I could sit on hold all day. Not to mention, nobody ever follows up with the customer. I got one call, that I missed, three days before my service, and they show up at my doorstep, but won't answer the phone when I call ten times. The voicemail even says to call if you have any questions. I had questions. I dont know how much longer I will continue paying so much money for less that great customer service. It's a competitive market, and it's no longer just about the product. For the record, I understand that, let's say you have 2,000 customers, theres no way all 2,000 are going to be happy with their experience... it just sucks when you're the one having the bad experience. I'll give Aptive a chance to improve.

4 years ago

star star star star star

Walt W. Woodbridge, VA

I have been battling ants in my 2nd floor master bath for years. My Aptive Technician, Mr. Enkhamgalan N , after treating the area, was able to point out small caulking gaps in the window sill, which allowed ants to enter from outside. I had never noticed these gaps before and since re-caulking have not seen another ant.

4 years ago

star star star star star_border

Gloria Hernandez San Antonio, TX

Its hard to rate your product since this is the first time that it has been applied. I gave it a 4 star although that is debatable until I have an opportunity to see the results. I should have a better idea within a week or so. I can, however, rate the young man that did the application. He was clean-cut, professional, patient, understanding, cooperative, and did an excellent job. I was very impressed with how courteous and respectful he was. He is a keeper, definitely an asset to your company.

4 years ago

star star star star star

Rudy Cox Festus, MO

The best part of this job is that the technician listen to our needs and the areas that need to be serviced. Today we had technician Dustin and he was very pleasant and listen to our needs of service. We decided he can be OUR technician from now ON. Amazing job. Thank you.

4 years ago

star star star star star

Mr. Sampson Blacklick, OH

First treatment was better than expected. Our technician Brandon A went above and beyond during his visit. Very courteous, polite, friendly, informative, and arrived early within the service window stated. I would recommend having him again as our technician and would recommend him to others! We appreciate you for coming out Brandon A!

4 years ago

star star star star star

Brett Atkinson Vacaville, CA

Kyle (technition) was very personable and appreciated the call ahead of time to let us know he was on his way. He did a very thorough job spraying, and had a lot of great information regarding the black widows we have been finding around our home. Thanks for the great service Kyle!

4 years ago

star star star star star

Catsden2 Benoit Tacoma, WA

I like how informative Steven was with me today and how he explained every process he went through. I want to request that Steven take over our account and continue doing our service in the future. I selected the link fir him to get $5.00 but the link didn’t work for me.

4 years ago Edited September 14, 2021

star star star star star

troy beachum Aldie, VA

Aptive does a great job of meeting my families pest control needs. The technician who conducted my service (Douglas P.) was friendly, very professional, knowledgeable and did a thorough job. Thanks Douglas for a job well done!!

4 years ago

star star star star star

Andy Smith Ashburn, VA

Kevin S did a very quick and thorough job and did the service without me knowing he was eve here. I did see his truck parked out front so I do know he was here. I am hopeful he used a stronger product application as you are limiting your technicians to outside services now only

4 years ago

star star star star star

Jean Broussard Moore Houston, TX

Cristian described what kind of treatments that he would be providing. He also did a great job removing wasps in the eaves of my house and applying the chemicals in various locations to kill and get rid of other insects around my house. I hope future quarterly applications by other employees are done as well as Cristian's applications.

4 years ago

star star star star star

Robert Guglielmo Tampa, FL

Corey was very professional, a great listener, and super informative. We are new to FL and he took the time to share why bugs are in certain areas of our home, how to prevent, and did a very thorough job making sure things were properly serviced. His service was top tier.

4 years ago

star star star star star

Christine Curtis Rocky River, OH

This was our first treatment. Technician took the time to think out his approach based on the job and on our layout. He was thorough and didn't waste time. He also pointed out items (wasp nests) that while empty now could be occupied during the 'next season'. I appreciate his work.

4 years ago

star star star star star

LynnS Saint Paul, MN

My Tech, Phillip N, was super professional and friendly. I received a detailed report of what he sprayed for and detailed instructions on watering and areas to avoid until dry. I lie that the products are pet friendly and can't wait to say goodbye to the spiders around my door! Thanks Phillip!

4 years ago

star star star star star

SDG TOG San Antonio, TX

Jose was very considerate. He called ahead of time to ensure I was ready for his arrival. He was friendly and polite while disposing of the two pests caught in the traps. I’m glad I did not have to worry about maggots and flies in my garbage can because Jose took the dead animals away in plastic bags. I had no issues with the technician

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star

Deborah D & Henry Houston, TX

My service tech today was very kind, very helpful. He found a huge mud dauber nest I had been unaware of, and promptly took care of it for me. He also helped me look after my cats so that they would be safe. A very helpful young man. Thank you for sending him.

4 years ago

star star star star star

Goodwin_d Houston, TX

Grant J provided great customer service and was extremely friendly. Felt very comfortable with him in my home as he took necessary precautions by wearing a mask and kept social distance while answering the door. He addressed all concerns in a timely manner!

4 years ago