Name: Aptive Environmental
Rating: 4.2

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Geraldine Chang Pasadena, CA

Worst customer service—can’t even cancel since nobody picks up.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Neerav Verma Deer Park, TX

Very poor seevice. Dishonest and technician doesn't show on time.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Ashok Desai Redmond, WA

I can still see spider so I don't what kind of treatment he did.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Enrique Sanchez Stafford, TX

No services were performed and I was charged for my quarterly service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kerrie Turner Daly City, CA

I still had spider webs out front above the porch. I kinda expected a bit more

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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A S Rancho Cordova, CA

Bad Not effective at all Total rip off Never get it done from these guys

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Edna D San Antonio, TX

He did not even come to perform the service! Calling customer service now!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cruz Ramos Houston, TX

No good services I still have cockroaches After a long time of service

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Catherine I Cruz Pasadena, TX

the tech comes when i was not home so nobody asked what need done

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Missy Elk Grove, CA

NO ONE SHOWED UP BUT THE COMPANY SAYS A TECHNICIAN WAS HERE!!!

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sean S West Jordan, UT

The worst customer service I have ever experienced. Find another company.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Paul Del Marietta, GA

Difficult to get ahold of. Don’t call u back. Poor communication

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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CAP Lake Jackson, TX

Treatment is uneffective and cannot get anyone to return my calls.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jacquelynne Dickerson Houston, TX

I dont appreciate not knowing when/ if they come to my home.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Nicole Stark Kansas City, MO

He showed up 2 hours early, never gave me a 30 minutes call.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jennifer Hagood ,

Didn't clean any cobwebbs or bugs from 0atio or back patio door!!!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Samantha Gallagher Los Angeles, CA

Technician never showed up even though we received an email saying he had

5 years ago

Reply from Aptive Environmental

Samantha, please give us a call!

May. 13th, 2020

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Mike Lin Bellevue, WA

Less than 5 minutes work for my house, I don’t think it worth for $129 + tax

5 years ago

Reply from Aptive Environmental

Mike, so sorry to hear you aren't satisfied with our service! The service professional definitely should have been there for more than 5 minutes. We want to make this right! Please give us a call at your earliest convenience.

Jan. 21st, 2020

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Kenn Hallquist Auburn, WA

Crap! Didn’t know was coming and lied during sales sign up

5 years ago

Reply from Aptive Environmental

Kenn, please give us a call. We'd be happy to clear up any confusion!

Dec. 10th, 2019

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Rey Chula Vista, CA

Ants still exist on my backyard, not satisfied with the service

6 years ago

Reply from Aptive Environmental

Rey, so sorry to hear this! Please give us a call so we can send one of our trucks back out to your home!

Nov. 27th, 2019

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Catherine B Ballwin, MO

You know you didn’t come perform my service. Shame on you.

6 years ago

Reply from Aptive Environmental

Catherine, please reach out to the local branch! We definitely want to make sure you are taken care of!

Oct. 9th, 2019

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Osama Abughazaleh Richmond, TX

He was very quick in his pest control that lasted less than 15 minutes.

6 years ago

Reply from Aptive Environmental

Osama, please reach out to the local branch in your area and request that we send a truck back out to your home. We want to make sure you are taken care of.

Oct. 4th, 2019

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Sajida Khan Brandon, FL

I still see wasps nest in the back porch how can this not be taken care of

6 years ago

Reply from Aptive Environmental

Sorry to hear this. Please reach out to your local branch so we can schedule your home for a free reservice.

Aug. 13th, 2019

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Koosha Leesburg, VA

We reschedule our appt today because we had some family and friends over for the day and we didn’t want them spraying with all the extra kids in the house. But the tech kept pressuring my wife to come inside and spray the house while our baby was sleeping. My wife had to get snippy with the tech so he would leave her alone. He made her feel very uncomfortable and continued to spray the outside of the house even though we asked for him not to. I am very unhappy with our service today and very disappointing with the unprofessionalism of the technician. The techs name is Enkhamgalan Nasanjargal

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Koosha. Please reach out to the local branch so we can make sure you are taken care of. Thanks!

Aug. 13th, 2019

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Ray Avon Lake, OH

Each time I don’t know when a representative has been here .

6 years ago

Reply from Aptive Environmental

Ray, please reach out to the local branch so we can verify that your contact information is correct! Thanks!

Aug. 1st, 2019

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Elda Madrigal Ogden, UT

I still see ants and spiders and worms in my flowers bed and around my house

6 years ago

Reply from Aptive Environmental

Please reach out to us for a free reservice. Thanks, Elda!

Jul. 26th, 2019

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Richard Richmond Rockwall, TX

Technition missed a number of spider webs and spider nests.

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Richard. Please contact your local branch for a free reservice!

Jul. 19th, 2019

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Faith Lake Stevens, WA

Did not do what they said they would there are still over 10 wasps nests

6 years ago

Reply from Aptive Environmental

We'd be happy to come and reservice your home at no cost, Faith! Please send an email to . Thanks!

Jul. 11th, 2019

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dave Oceanside, NY

Stay Away.!!! They never showed up for the first appointment.

6 years ago

Reply from Aptive Environmental

So sorry to hear this, Dave. Have you gotten into communication with the local branch? If not, please do so. This is not okay!

Jul. 15th, 2019

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Becky Koch American Fork, UT

We had more spiders while with Aptive than with any other pest company. It wasn’t worth the cost.

6 years ago

Reply from Aptive Environmental

Becky, please give us a call! We'd be happy to send one of our trucks back out to your home to get you taken care of!

Oct. 4th, 2019

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A E

Did not do upstairs on the “full service that i payed for

1 year ago

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John Cuddeback

Disregarded the change in scheduled appt

1 year ago Edited January 2, 2025

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howmeister123 Bridgewater, NJ

Service tech on most recent visit did not do anything.

1 year ago

Reply from Aptive Environmental

We're sorry to hear about your recent experience with our service tech. It's important to us that every visit meets your expectations. Please reach out to us at customersupport@goaptive.com so we can address this issue and make it right. Thank you for your feedback!

Sep. 23rd, 2024

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Rob Redanz New York, NY

Unsolicited relationship advise to my wife

2 years ago

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Lisa Ferrer

I was charged for the service and no one showed up

2 years ago

Reply from Aptive Environmental

We’re sorry to hear that you were charged for a service that didn’t happen. That’s not the experience we want for our customers. Please reach out to us at customersupport@goaptive.com so we can address this issue and ensure you’re taken care of. Thank you for your feedback!

Sep. 23rd, 2024

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Pat San Antonio, TX

Their salesmen ignore no soliciting signs!

3 years ago

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Robert Stepelevitch Sr Murrieta, CA

Bad service,sloppy discharges,a hazard,scheduling problems.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 16th, 2021

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Rhonda Yvette Burney Sugar Land, TX

unacceptable! Ran out of product and had to come back!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Jason Foster Conroe, TX

Awful service house full of bugs! Rip off

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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James Bishop Falls Church, VA

Exterminator never showed up but stated job was done.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Matthew McCarter ,

Aptive is not getting rid of our SPIDERS!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Ivan San Antonio, TX

Never show up at my house. But they still charge me

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lori Bain ,

Aptive was here Monday. Did half the job.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kerry Green St Louis, MO

Bad i want to cancel asap Cant reach no one

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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mario andres valle San Antonio, TX

Its not complete!!! Itried calling, but there is no answer.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kristy Fair Oaks, CA

Tech lied about gate being locked & garage being sprayed

6 years ago

Reply from Aptive Environmental

Kristy, please give us a call so we can make sure this is taken care of.

Oct. 1st, 2019

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Rofael Hanna Saint Charles, MO

We need come back because last service not good

6 years ago

Reply from Aptive Environmental

Please reach out to the local branch so we can set you up with a free reservice! Thanks!

Sep. 18th, 2019

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Dale Diane Klinge Oakley, CA

The solution that is used doesn't kill my spiders

6 years ago

Reply from Aptive Environmental

Please reach out to the local branch so we can come back out for a free reservice, Dale!

Aug. 1st, 2019

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Steven Carrollton, TX

We still have a bunch of ant hills and spiders in the yard

6 years ago

Reply from Aptive Environmental

Please give the local branch a call so we can schedule a free reservice for you. We definitely want to take care of this for you!

Jul. 30th, 2019