Name: Aptive Pest Control
Rating: 4.5

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Bryce Mercer Island, WA

First treatment was great, but crickets after that. Missed appt., no return calls.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Gizella Richmond, TX

Good customer service, there are still spider webs

5 years ago Edited September 14, 2021

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Rashmi Ramani St Louis, MO

The spider webs and eggs were not removed.

5 years ago

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Billy Daranykone Wilton, CA

The technician did not spray the whole house as requested. Very disappointed with this one

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Virgil Rudd Sugar Land, TX

No one care to my home yesterday to provide pest control service and I was here all day long.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jbmore ,

My first service since starting with you company was charged but services never render. I never saw

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Dale Meyer St Louis, MO

Sprayed the foundation but saw no indication of spraying the wasps in the eves.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Roberto Ramirez ,

I was told that you were going to power wash the first time, you guys didn’t.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lois San Marcos, CA

Friendly but too rushed, fumes in house.

5 years ago

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Stephanie Baglio Palm Harbor, FL

The guy didn't complete what I ask him to do. I have wasp nest that he didn't remove

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Billie Jordan Clute, TX

He was late and argumenal and rude and do not want him back

6 years ago

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Fitzgerald David Houston, TX

Never Came!!! When I called to find out what was going on, I got cutoff! One Star is too many.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Piyush Patel Woodbridge, VA

Very poor. Inside home service requested and it was not performed. Although you charge me

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sahil Bhalla Sterling, VA

really poor job. I saw many spider webs on my deck. I will cancel for full refund.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Martin Werner New Braunfels, TX

John R was the most informative of the last five (5) technicians you sent to my residence!

6 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Pratik Sugar Land, TX

The product doesn't not work. Did not like product because the bugs come back few days later

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Nancy do Sugar Land, TX

Horrible job, he came with out mask and said the company didn’t allow him to wear mask,

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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William Behm Pearland, TX

Sprayed herb garden. In 5 minutes that the were here created 30 minutes of cleaning.

6 years ago

Reply from Aptive Pest Control

William, we are so sorry to hear this. Please give us a call at the branch. We want to make this right.

Mar. 23rd, 2020

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Ryan Smith Clarkston, GA

Worst company ever by far 15 minute services and salespeople that are full of lies

6 years ago

Reply from Aptive Pest Control

Ryan, please give us a call! We definitely want to get you taken care of!

Feb. 27th, 2020

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Don Shaw Elk Grove, CA

Cobwebs, my wife didn't see or hear anyone around the house.

6 years ago

Reply from Aptive Pest Control

Don, please reach out to the local branch. We'd be happy to send one of our representatives back out to your home.

Oct. 1st, 2019

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Geo Sacramento, CA

So so service so far and have been with them for a year. Maybe last time soon.

6 years ago

Reply from Aptive Pest Control

Geo, please give us a call so we can send one of our trucks back out to your home! Thanks!

Sep. 18th, 2019

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Charlie La Mesa, CA

Poor clean up at initial visit. No follow up as promised following week.

6 years ago

Reply from Aptive Pest Control

Charlie, the followup is actually 30 days after the initial service. Please reach out to the branch so we can send one of our trucks back out to your home.

Sep. 10th, 2019

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aiydh moraih Herndon, VA

you should let me see what you are doing during the treatment, because i have a lot of notes,

6 years ago

Reply from Aptive Pest Control

Please reach out to the local branch so we can make sure you are taken care of!

Aug. 26th, 2019

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Bircan McLean, VA

I am still enjoying my spider web collection out side of my house despite your two times services.

6 years ago

Reply from Aptive Pest Control

Please reach out to the local branch, Bircan!

Aug. 22nd, 2019

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RANDY HERTOG Minneapolis, MN

Overcharged what they told us on phone and did not clean bugs or provide good service. Stay away!

6 years ago

Reply from Aptive Pest Control

Sorry to hear this, Randy! Please reach out to the local branch.

Aug. 13th, 2019

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Mary Abuelafiya Laguna Niguel, CA

This review is not about my tech. She was lovely. HOWEVER, I have spiders EVERYWHERE!!! Not good.

6 years ago

Reply from Aptive Pest Control

Mary, please reach out to the local branch so we can schedule you a free reservice! Thanks in advance!

Jul. 29th, 2019

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Todd wildenauer

Taking off boots before entering g house is expected.

6 years ago

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Mike Hood Indianapolis, IN

No one came from Aptive on Saturday 7-20-19. I waited all afternoon.

6 years ago

Reply from Aptive Pest Control

So sorry to hear this, Mike. Please contact the local branch so we can make sure you are taken care of.

Jul. 23rd, 2019

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Amberly Pack Salt Lake City, UT

Great program. Really helped reduce the pests in my home.

4 years ago

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Jared Burrell Sandy, UT

Decent job of killing pets, but kinda pricey.

4 years ago

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Amy Shaw

Poor customer service. Only appointment available is 3 weeks away.

1 year ago

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Vincent Tenorio

I need to cancel my service. I did not agree to my current plan.

1 year ago

Reply from Aptive Pest Control

We're sorry to hear that you want to cancel your service. Please contact customersupport@goaptive.com to discuss your cancellation and any concerns with your current plan. We'll be happy to assist you in resolving this.

Oct. 17th, 2024

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Thomas Havrilla

The tech did a poor job in sweeping away the spider webs from my house.

2 years ago

Reply from Aptive Pest Control

We're sorry to hear that the tech didn't meet your expectations when it comes to removing spider webs. We appreciate your feedback and want to ensure our service improves. Please reach out to us at customersupport@goaptive.com so we can address your concerns. Thank you for letting us know!

Sep. 23rd, 2024

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Akshhar Gmail

I use to get pictures and or job notes and what was now it’s nothing

3 years ago

Reply from Aptive Pest Control

We’re sorry to hear that you’re not receiving the pictures and job notes as you used to. We understand how important that information is for you. Please reach out to us at customersupport@goaptive.com so we can look into this and ensure you get the updates you expect. Thank you for your feedback!

Sep. 23rd, 2024

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Ana ,

I didn’t schedule any service The technician was very disrespectful

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Alejandra & Irfan Pasadena, TX

We have fire ant mounts all over my backyard.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Vivek Pandey El Segundo, CA

I asked to treat Rats and spider, but I do not see in service list

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Juan Sacramento, CA

She did not complete the service 😡 Not happy with the servís overall

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Geraldine Chang Pasadena, CA

Worst customer service—can’t even cancel since nobody picks up.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Neerav Verma Deer Park, TX

Very poor seevice. Dishonest and technician doesn't show on time.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Ashok Desai Redmond, WA

I can still see spider so I don't what kind of treatment he did.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Enrique Sanchez Stafford, TX

No services were performed and I was charged for my quarterly service.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kerrie Turner Daly City, CA

I still had spider webs out front above the porch. I kinda expected a bit more

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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A S Rancho Cordova, CA

Bad Not effective at all Total rip off Never get it done from these guys

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Edna D San Antonio, TX

He did not even come to perform the service! Calling customer service now!

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cruz Ramos Houston, TX

No good services I still have cockroaches After a long time of service

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Catherine I Cruz Pasadena, TX

the tech comes when i was not home so nobody asked what need done

5 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Missy Elk Grove, CA

NO ONE SHOWED UP BUT THE COMPANY SAYS A TECHNICIAN WAS HERE!!!

5 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sean S West Jordan, UT

The worst customer service I have ever experienced. Find another company.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Paul Del Marietta, GA

Difficult to get ahold of. Don’t call u back. Poor communication

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020