Name: Aptive Environmental
Rating: 4.7

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Julia Kim San Antonio, TX

This company provides a great service. They missed my Quarterly Service so i called the office & they issued $20 off compensation & scheduled right away with apology. The service guy who came out was fantastic. He removed all whatever bugs try to make around my house & not only outside, he did inside, garage, and shed as well.

4 years ago

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Linda Ilseman Saint Charles, MO

He understood my need for quick help and he gave it to me. Of course the outcome will take a couple of days to know for sure but he took great care in helping my 5 yr old granddaughter be assured that the mouse will not be killed but taken to a forest and released.

4 years ago

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Michael Loyet Columbia, MO

Kali, was here today 6/9/2020 to do our quarterly service. We received a call beforehand and she arrived 30 minutes later. She treated inside and outside, she was very professional and did a through job. She deserves the $5.00 bonus.

4 years ago

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Maria Marshall Erie, PA

Mr. B explained very well what we needed to hear about how to get rid of bugs, He explained what he was going to do around the house and all over. He was very professional and he handled himself as an experienced and expert servicemen.

4 years ago

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T Lew Houston, TX

Mark H was very pleasant and courteous. He explained in full detail the process. He removed all wasp nest and sprayed the entire outside. He was quick and efficient. Excellent customer service. I would definitely recommend Mark H for all your pest control services.

4 years ago

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Bunmi Oyeniran Houston, TX

I appreciate Aptive’s responsiveness to my concerns. When I was not satisfied with the first visit, customer service was very receptive and made sure to rectify the situation. Ever, the technician that came out, really put in good work and made sure to catch areas I had not even realized. Thank you!

4 years ago

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Eric Garcia Pittsburgh, PA

I was never notified by the company that you were coming today. Because of that, I was not able to have the inside of my home serviced. I will need to have that done ASAP. Technician was very nice, and helpful, but he did not let me know when the job was completed or when he left. He also did not close my back gate. I have dogs. If I wouldn't have noticed before I let them back out, they could have ran out of my yard without me knowing.

4 years ago

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Debra Opsal League City, TX

He was very friendly, & helpful by answering all of my questions. He sprayed everywhere I wanted inside & an area outside. Since then we have found a couple dead spiders....so it's working!!! I also appreciate it when they knock down wasp nest & spider webs outside too. Thank you.

4 years ago

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Michael Piontek Waterford, MI

Aptive stands behind their warranty and technician Brian S. was very courteous and professional. He explained the steps he took and the reasons why, to rid my house of carpenter ants. Not only is does Aptive have a great solution, they have very competitive prices.

4 years ago

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NaConda Frank Lake Jackson, TX

Byron was very courteous & thorough! He answered all of the questions my husband had. We were greatly surprised at the amount of service that was done compared to the local pest control service previously used. Thank you for withstanding the humidity & heat to protect our home!

4 years ago

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Michael connolly Stony Point, NY

Harry came to our home and checked out our problem with ants. He was very professional. Knew what had to be done and executed his plan to control our ant infestation. He also mentioned to keep in touch with him and to call him if the needed.

4 years ago

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Merly Mugol Los Angeles, CA

Very Well Satisfied! I did submit a very good report a week ago, this time I’m very thankful for the job well done of the assigned Technician! Today, the very first time, the no. 1 Pest, yes, it’s a rat... got caught in the use of your expertise placing the trap amazingly! 😳

4 years ago Edited September 14, 2021

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lyle dittloff Deer Park, TX

I just joined the Aptive Environmental family .. So far...… I was impressed with both Kaylor & Boone's appearance, enthusiasm, & professional manor in which they presented the company's services. If possible I would prefer Boone to complete the forthcoming treatments if possible . Thanks Lyle Dittloff

4 years ago

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Ashley Sacramento, CA

The two gentleman that came over we’re extremely informative and professional. In and out so fast, a specially with the heat. They were understanding of our barking dog and our 14 month old- thank you for being so great, helpful, informative, and polite.

4 years ago

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Blank Sacramento, CA

The two gentleman that came over we’re extremely informative and professional. In and out so fast, a specially with the heat. They were understanding of our barking dog and our 14 month old- thank you for being so great, helpful, informative, and polite.

4 years ago Edited September 14, 2021

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Jane Abbott Wentzville, MO

Paden serviced our home and was very informative and knowledgeable about my ant situation. He explained to me what the ant activity was about, etc. This was the first time I had a technician who was well engaged and educated about insect issues. He should be rewarded for his attitude and sharing his knowledge with Aptive's customer base.

4 years ago

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Denise Houston, TX

So far so good! Very nice seller and technician. Thorough and a great listener. Explained everything to address my concerns. Empathetic and accommodating. This is day one. Let’s see what the bugs have to say over the next few days!

4 years ago

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JIm Foley New City, NY

Samantha was excellent. She times the appointment precisely, surveyed the property, spoke with me direct about her plan of action and completed the service in a timely and professional manner. She deserves a $5 bonus which i cannot enter on you web site link. Great job Samantha James F Airmont NY

4 years ago

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Allen Grieve Arnold, MO

Javon, as usual, we very prompt, evaluated the mouse situation in the basement, and treated the entire area. He explained exactly what he did, and told me what to look for. He is very professional, and thorough. He told me that if we see any continued mouse activity, that he will come back for a follow-up treatment.

4 years ago Edited September 14, 2021

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A Sacramento, CA

The technicians that did my service were kind and courteous, however, looking your client in the face while speaking to them is a sign of respect and this technician didn’t look at me as he was speaking to me. Also, I noticed that my property was only treated for ants and spiders when I specifically told Hunter, the salesman that came to my door, that I need a treatment for roaches. Does the treatment I received work for roaches as well?

4 years ago

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Jesse Garcia San Antonio, TX

We just moved into your new house but have lived in the area for the past 10 years or so. We had a pest control company in our last house but we only used them a couple of times. I did look up Aptive and they were ranked #1 in Texas which helped with our decision on signing up. The technician today was very thorough and extremely polite.

4 years ago

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frank Coppola Palm Harbor, FL

Paola came to our home in the designated time slot, Evaluated what was going on with our rodent problem. Set traps that are not harmful to our dog. She was very courteous, friendly, and knowledgeable about our issue. Thank you for the great service!

4 years ago Edited September 14, 2021

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Shirley Kimball Reston, VA

William was very pleasant, addressed my concerns with a black spider that thinks it should be allowed to visit my home! By spraying today, we assured the spider that he and his family and friends are NOT WELCOME! Thank you, William for a job well done!

4 years ago

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Noreen Pomerleau Fishers, IN

This company is extremely efficient, well organized and gets the job done. I have been using them for several years now and have never had a better control of pests in or around the house. Highly recommend. My service man Rex L was polite, cared about our home and overall pleasant

4 years ago

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Brian MacLeod New Braunfels, TX

What a tremendous improvement over the last two who said they visited and never did. This tech was great!!! While this tech was great. the other two were horrid and the company’s responsiveness is bad. So I give the tech a good review, but not the company.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jenni Hagood San Antonio, TX

The Guys came out and corrected the issue from the first service which was done horribly! They explained what they did and made sure that there was nothing further I needed from them. They were able to answer my questions with knowledge. These stars are only for them not for the company at a whole which I am having issues with!

4 years ago

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Melissa Williams Vienna, VA

Douglas was extremely customer oriented and very polite. He was respectful and wore a mask and shoe covers which made me feel safe given the pandemic we are experiencing. Additionally he did the call ahead prior to his arrival to ensure I was available to receivable the service. Douglas is definitely a gem!

4 years ago

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Velma Tizon Clearwater, FL

He is really concerned about the job he was doing for the environment He ask me if what kind of insects i have around the house and he initiate the effective product to contain the pest . he is true to his job which I like the most,

4 years ago

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Homes By Sgt Dave Roseville, CA

The technician arrived earlier in the day then was scheduled, but that was fine. I explained to the technician that I had not been happy with past services and asked that all the wasps nests be cleared and I received a full yard spray and treatment for snails. When I noticed they had left, I went a checked and still found wasps nest under my eaves. I also found a great deal of live ants in my yard. I texted the technician to return and even tried calling. He failed to return or call me back. Your company provides inadequate service and a complete lack of follow up on complaints. I will be looking for another service company.

4 years ago

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Christine Labelle Columbus, OH

Michael S was very knowledgeable and willing to answer all of our questions. He has great attention to detail and we appreciate him taking the extra time on our home to make sure we were satisfied with the treatment. Thank you Mike!

4 years ago

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Debbie Stinebaker St Louis, MO

I am not good at remembering names, but he was fantastic!!! He wore his mask and was very good at social distancing. He completed the requested treatment to the home and went above and beyond doing a very through job! I would definitely recommend Aptive Environmental to anyone needing pest protection.

4 years ago

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shanelle wright Chicago, IL

Cody M is the gentleman who came to our house today. He was kind and friendly. He showed up on time did a great job amd then without hesitation, came inside and did our creepy basement as i asked! He was great and we look forward to future visits with him. Thanks Cody!

4 years ago

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Jim R Schertz, TX

I like the fact that Aptive uses natural components in their treatment as I have two toddlers who spend time in the yard and also have a koi pond that is sensitive to chemicals. Also Technical Degerald P did a great job and I am already seeing results after his application.

4 years ago

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jajones Wharton, TX

Less than impressed with my last treatment. I understand that they weren’t doing any interior treatments lately due to COVID. I asked if there was something that could be done to the inside (even if I did it myself) due to the fact that we had been seeing some pests inside the house. After getting it approved by someone in management, they scheduled the inside treatment. When the technicians (3 people) arrived, they knew nothing about the interior treatment. I told them I could show them the email and he said he would contact the office. After a little while he came back to the door and said he could do it but he didn’t have any shoe covers. I said he could just take off his shoes. He treated the common areas only and left. I also requested some additional sticky traps for the garage and some silverfish bait strips for inside the house which were not provided. I understand times are tough right now, which is why I give 3 stars I stead of 1 or 2.

4 years ago

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D. West Arnold, MO

Angel was amazing. Courteous, professional, friendly, informative and thorough. I was very impressed. This is the type of employee a company wants engaging with customers! She is definitely an asset to your organization.

4 years ago

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Anna Rivera Alvin, TX

Wasn’t told by my salesman that I would have to pay $99 in 30 days with the next application. He told me it would be in 3 months. And I asked him several times. He said the next payment would be a quarterly payment. I am not pleased with that.

4 years ago

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Fareed Assad Woodinville, WA

Andrew came in today to apply the initial treatment at my house in Kirkland. He was very professional and punctual. Explained everything well and impressed me with his quality work. Very mature for someone his age. Thank you, Andrew! Can't say much yet about whether Aptiva treatment works or not, but I will write that up after I see the results.

4 years ago

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Christina Parker Fredericksburg, VA

Mr. Denzel O was the Aptive technician sent out to take care of an issue when I called Aptive yesterday after seeing a mouse in the yard, near my house. He was on time, extremely professional, kind, respectful, and very knowledgeable! He answered all of my questions and I am very grateful! Thank you, Mr. O!

4 years ago Edited September 14, 2021

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Debbi Lynch Granite City, IL

I really was pleased by the work Javon did today!! Polite, knowledgeable, hardworking... Service was beyond what I expected! Time will tell how effective the treatment is, I’ll update later. But I was very pleased with my first service. I will ask for Javon again!!

4 years ago

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Garrett R Fishers, IN

First time customer. Jeff E came out and did a fantastic job. He educated me on exactly what he was going to do and was very thorough. I could tell that he takes great pride in his work and he was meticulous. Excellent service! Garrett R.

4 years ago

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Clifton Sweet Elk Grove, CA

Hello, Monday, May 18, 2020 your crew of two came out to my Orangevale house and did an awesome, thorough job on my property. Very helpful and friendly, and asked me if I had any concerns or other pests problems. They found an ant hill in the back yard I didn't know was there, thanks. C. Sweet

4 years ago

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Courtney Morris New Braunfels, TX

We just switched to Aptive earlier this month and we have been having some issues with wasps. I called to let them know that we were still having issues and they sent a technician out within a couple of days. José W came out today to get rid of the nests and he was very professional, knowledgeable, and kind.

4 years ago

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Betsy Sizemore San Antonio, TX

John R was our technician he sprayed all areas we discussed. John was very polite and and didn't miss a thing . I would prefer for him to be our technician from now on if possible. Later in the evening we did see dead bugs where he had sprayed. I am very pleased .

4 years ago

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Marjorie Laningham Pasadena, TX

You should equip your technicians with masks! Your company is working in Harris County and at this time masks are required in public! Fortunately I had an extra one that I gave Jay! Jay was very professional, and was very good at his business! He took care of a big wasp nest in my storage building! Much to my relief!

4 years ago

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Primera Iglesia Bautista New Braunfels, TX

I arrived after Adam C had completed the visit. He had mentioned to my spouse removing 10 bee nest and also provide service to the detached garage which we had not expected. There was still a large yellow jacket nest above the back door. I noticed another of your truck at my neighbor, DeGerald was finishing, I mentioned the nest he came right over and removed it then continued to check the rest of the house. I noticed only 1 bee nest on the ground. We appreciate DeGerald going the extra mile.

4 years ago

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Jackie Garrett Humble, TX

Julio was very kind & arrived promptly at time of appt. I’ve never had a good experience with any company that gives windows of possible arrival times until today. He was very knowledgeable and did an excellent job. I’m extremely pleased with choosing this new company!!

4 years ago

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Pamela Blankenship Imperial, MO

My tech, Mike W was excellent! He even educated me on brown recluse spiders! He was very pleasant, did the job in a timely manner and I hope he is my tech from now on. I'm praying the products used work well, still too early to tell as it was just applied the other day.

4 years ago

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Elias Carrillo Lynnwood, WA

Every once in a while I get bugs/spiders in the house after a service, however when I do they take great care of me by coming back out for a touch up. The service technicians are always friendly and communicative, the desk number you always get someone. All in all I’m happy with them and the service I receive.

4 years ago

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Rosemary Hall Tampa, FL

I really like Mr.J. He was outstanding!! He was very informative. He answered all my questions. I want him to come back to my House EVERY TIME. He was thorough. He took time to help me to understand and make preparations...so the treatment could be successful. HE IS A TREMENDOUSLY GOOD ADDITION TO YOUR TEAM.

4 years ago

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Janet Neuman Marysville, CA

The gentleman that came to spray for our first service call was fantastic. He was very professional and polite. He knew his job very well. Answered all of my questions. Thank You for the outstanding job. I’m keeping my fingers crossed that the treatment is successful!

4 years ago