Name: Aptive Environmental
Rating: 4.2

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Deb Correia Kirkland, WA

We've been using Aptive for a couple of years now. The technicians do a good job of listening when I tell them about trouble areas, and use a variety of tools to address the issues. My main complaint is that, for our quarterly service, I typically get a message the day before, with no timeline. If I need the inside of the house addressed, I have to contact them to make special arrangements. It would be great if they could give a bit more notice to rearrange my schedule. For my review, note that I only give 5-Star reviews to companies that exceed my expectations.

5 years ago

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Douglas Friedman San Diego, CA

Started service one year ago and can happily say last summer was the first in a decade when I didn't have ants in the house at one point or another. Kyle was tremendous helping me with rodent issues as well; he's thoroughly knowledgeable and explains everything clearly. Very happy with my choice of Aptive Environmental.

5 years ago

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Angelina Huynh Ashburn, VA

We’ve been an Aptive Environmental customer for the past couple years. We had the technician, Leslie G, came to my house for quarterly inspections and performed pest control treatments. He took time on cleanings all the spiderwebbed around the house, under the deck and patio. He did an excellent job. He was really friendly and explained all the necessary questions we had. Thanks for his thoroughly jobs, we definitely would like to have him back in the future.

5 years ago

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willie B Tampa, FL

Aptive Environmental has clearly shown that they have the best customer service experience. And Great technicians that do a great job with treating my yard for pest. No Ants, wasp, spiders, fleas or anything else. Thanks for taking care of my family.

5 years ago

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Francine Carothers Sugar Land, TX

Thank you so much for sending Dagoberto R. He is an excellent technician. He was extremely through and did an excellent job. I would like for him to perform my next treatment also. I think he’s a phenomenal asset to you establishment.

5 years ago

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Donna Tanaka Elk Grove, CA

Outstanding and very pleasant Technician! Asked related questions and concerns that I thought needed additional service. Really would like Aptive to handle flies and mosquitoes around my house. I was told Aptive only handles wasp types flying insects. PLEASE include FLIES and MOSQUITOES Thank you!

5 years ago

Reply from Aptive Environmental

Thank you so much for letting us know about the excellence of our Service Professionals. We also understand and relate to your desire to have more options. Unfortunately, at this time we cannot warranty flying pests, other than wasps. We always strive to be totally transparent about our capabilities, even when we have limitations.

Mar. 13th, 2020

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Rebecca Carlson Fairfield, CA

Thank you so much for the service today. Your technician did an amazing job and even asked if there was any specific that needed attention. He also took the time to look at my storage shed to ensure there were not any pests hanging around in there too! Thank you!

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to show your appreciation for the hard work and dedication of our Service Professional! We are proud that we could be a part of creating this experience for you. :) Please let us know if there is ever anything further we can do to continue on this level of quality.!

Mar. 11th, 2020

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afayman Sacramento, CA

Our technician Marcus is the best of the best! He was extremely thorough and went over our property twice , spraying plants as well as the perimeter and checking for wasp nests at our request. He also answered all of our service questions. We'd gladly have him service our home anytime!

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment the professionalism and service quality of our Service Professional, Marcus. We are so proud to have him on our team! :) We look forward to continuing to provide you with this level of service in the future.

Mar. 11th, 2020

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Rich Springfield, PA

Brendan D. inspected our property on February 28, 2020 and and explained what he was going to do and did a through job. He was very professional and friendly throughout his service visit. He was patient and answered all my questions. Thank you. Rich B

5 years ago

Reply from Aptive Environmental

Thank you so much for expressing your appreciation for Brendan D.! We are so proud to have him on our team. :) We are looking forward to continuing to provide you with this quality of service in the future.

Mar. 11th, 2020

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Brady Marxen Chicago, IL

Tech Erich W was super accommodating to all my needs while doing the initial visit. Had to return the next day to finish setting up. He was very communicative and prompt. Highly recommend this company and specifically Erich as the tech -Brady M

5 years ago

Reply from Aptive Environmental

Thank you so much for expressing your appreciation for our Service Professional, Erich W. We are so proud of him! We are grateful to have the opportunity to provide you with this level of service. :)

Mar. 11th, 2020

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Joanne Nicholson Davis, CA

I like that Joe was here early in the morning. I’ve noticed that I haven’t seen any spiders or webs around the outside of house, Even though I don’t have the inside of garage sprayed l don’t seem to have spiders in there either.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation of our services! Sweeping the eaves thoroughly is a massively important part of the services we provide. :) We are proud to offer you this level of service.

Mar. 11th, 2020

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Heather Rogers Silverado, CA

Scott was very knowledgeable. He listened to my concerns and walked me through the process and treatments he would be doing. He arrived on time and contacted me when he was on his way. I highly recommend Aptive and requesting technician Scott.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Scott. We are proud to have him on our team! We are looking forward to continuing to provide you with this level of service. :)

Mar. 11th, 2020

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Chuck Han San Diego, CA

Karim C was thorough and courteous. He even moved the dog's water bowl and heavy pedestal underneath in the backyard. He didn't skip the area nor just sprayed over. Karim also took time to remove spider webs around the house thoroughly. It showed he really cared to do a great job. I wish to ask for Karim for all future services.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Karim. We are proud to have him on our team. :) We are looking forward to providing you with this level of service again next time!

Mar. 12th, 2020

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J.R. Everett, WA

Your representative was thorough and professional. My wife was here and said he represented your company well. We hope this treatment for rats is effective. So far, the treatments have not wiped them out. Your technician deserves the tip, for sure.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, JR!

Feb. 27th, 2020

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DebraMcConnell San Marcos, CA

Eric B was Very sweet and helpful. He obviously loves his work and wants to achieve excellence in his new career...and he Does!! We hope to see more of him...maybe even have him assigned to Discovery Hills permanently?! (: Debra McConnell

5 years ago

Reply from Aptive Environmental

Thanks for the review, Debra! Happy to serve you!

Feb. 27th, 2020

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Michael H. Mission Viejo, CA

My appointment went quickly. I requested that two areas in the house be sprayed while the second gentleman took care of the outside. They explained to me all that they had done and reminded me not to water for at least two hours. Quick, easy, and convenient. Michael H.

5 years ago

Reply from Aptive Environmental

Happy to serve you, Michael!

Feb. 27th, 2020

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J Goodwin San Antonio, TX

Aptive get the job done even if I am not at home. The technician has been professional and explains what he is doing. He like answering questions too. I really like the text messages to let me know they are scheduled to come out and the email for what they treated for.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback!

Feb. 27th, 2020

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Karen Stack New Port Richey, FL

Very prompt. Was here early to spray. Very pleased with the service. Company is very accommodating to my needs. My ant problem has been eliminated. Could you ask technician to make sure gate is latched when leaving? Thank you for a job well done.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about your amazing experience! We are proud to have delivered this service for you. :) We have reached out to an account manager to make a special notation regarding your gate. We want to make sure we do not leave it open again.

Mar. 12th, 2020

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Jessica Brown Seattle, WA

Loved having Jeremy! He was friendly, patient while I got the kids (allllll 5 of them, and the animals) packed into the car since we had to be out for 4 hours. Couldn’t have asked for a better experience. He was efficient and I would love to have him again. Thank you!

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us how excellent Jeremy was! We are proud to have him on our team. :) We will be happy to send him again next time!

Mar. 13th, 2020

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Mary Jones San Antonio, TX

Mark M and his partner showed up on time, went quickly about their work, and were finished in just a under half an hour. I have been using Aptive Environmental for over a year and have always been impressed with their service.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about Mark. We appreciate him and love having him on our team. :)

Mar. 13th, 2020

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K. Chappell Lakeland, FL

I am thankful for Aptive Environmentals' technicians who have serviced my lawn. They are courteous, thorough and well -trained, including Bob H., who serviced my yard today. I appreciate each of the technicians who have applied pesticides that are approved by the Environmental Protection Agency. Katherine L.

5 years ago

Reply from Aptive Environmental

Thanks for letting us know!

Feb. 27th, 2020

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john Pleasantville, NY

Thank you glad to say your tech Joaquin was very polite and good at his job. I was pleased with what he did and how he explained what I need to have corrected on my end. He made sure that some issues on my end was addressed to the best of his ability and i need to follow up on his lead. I would be happy to see him again in the future

5 years ago

Reply from Aptive Environmental

Thanks, John!

Feb. 27th, 2020

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ALBERT FORBES Stamford, CT

What I like about this company is the easy way you make it for me as a customer. Thank you for the early notices and for keeping the time, I never have to guess and wonder if and when you are coming and that makes life a little easier. Thank you.

5 years ago

Reply from Aptive Environmental

Happy to be of service, Albert!

Feb. 27th, 2020

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Robert Castro Tampa, FL

Chad was efficient and professional. He first asked if I had any concerns and then explained what he would be doing. Upon completion, he made it a point to let me know the treatment was completed. I am very satisfied with the service I receive from Aptive, and I compliment you on Chad's professionalism. Thank you!

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment Chad. We are so pleased to have him on our team. We are looking forward to sending him to your property next time. :)

Mar. 13th, 2020

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DPinkoski League City, TX

I took Gorge to an area where my son and I have concerns. Then invited Gorge to service around outside of house and garage. Afterwards, I did walk around and saw where he applied materials or remove nests overhead. Aptive has kept insects under control for this house and family. A much appreciated service far better than if alone did it.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks so much for the feedback!

Feb. 27th, 2020

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Raymond Jowers San Antonio, TX

Was serviced today by Preston B. He was pleasant and did a great job. He was very knowledgeable and made sure he took extra care to cover all the place I expressed concern about. He should be considered an excellent employee. Outstanding!

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for complimenting our Service Professional. We are looking forward to sending him back to your property next time. :)

Mar. 13th, 2020

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Tom Harris Houston, TX

Tim did an absolutely exceptional job! He called in advance to let me know when he would arrive. Upon his arrival, he set excellent expectations by telling me exactly what he was going to do, and how. He was thorough, courteous, & professional. He obviously cares about his customers. I would like to see him again.

5 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Tim! We are extremely proud of his professionalism and excellence. We love having him on our team. :)

Mar. 13th, 2020

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Courtney Salgado Chula Vista, CA

Eduardo and the other gentleman who came to do my quarterly service are always so polite and friendly. They get right to work, seem to be thorough, and give me a report when they’re finished. I appreciate their good attitudes.

5 years ago

Reply from Aptive Environmental

Thanks, Courtney!

Feb. 27th, 2020

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Linda A DiMarzo Sterling Heights, MI

Kevin came out and inspected and sprayed thoroughly inside and out. Very friendly and professional. Plan was shown to me and he didn't start until I read the plan and price for me. Hopefully NO more mice and bugs. NO smell which was a plus.!

5 years ago

Reply from Aptive Environmental

Please let us know if there is anything else you need, Linda!

Feb. 27th, 2020

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SB_theking45 Sacramento, CA

The technician did an excellent job. Asked me what areas I needed done and what my concerns were. He advised about keeping pets and small children away from the treated areas. Would highly recommend Aptive for your pest control needs.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our service. :) We are absolutely dedicated to as much safety with our products as is possible. We are so glad that our Service Professionals are dedicated to that goal. :)

Mar. 13th, 2020

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April & Ian Miller Burbank, CA

Tomas K. was here to perform our monthly service. He was thorough, taking his time to address problem areas, and kind enough to show our chihuahua some love, ensuring the pets were more comfortable while they watched him from inside the house. Thanks Tomas - April M. of Reseda

5 years ago

Reply from Aptive Environmental

Thank you for your kind words! Happy to serve you!

Jan. 31st, 2020

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Michael Gallegos San Antonio, TX

Aptive Environmental is my number 1 choice for bug control, their technicians are very courteous and very thorough in their treatment. They’re also very careful with your pets, by giving you instructions on how long to keep them away from the freshly applied treatment. Thank you Aptive! Thank you Bernard R, for a great treatment!

5 years ago

Reply from Aptive Environmental

We're happy to be of service, Michael!

Jan. 31st, 2020

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Larry Aceves Rancho Cordova, CA

I appreciate that the technician takes the time to determine what is needed at my home and then moves mats or other obstructions to assure everything is sprayed correctly. When he leaves, he includes for me a copy of everything he used in his spray and which pests it will eliminate. Very comforting to have all the facts.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation of our people! We believe in being as transparent as possible. :) We are thrilled to learn that we are being diligent in providing you with all the facts. :)

Mar. 13th, 2020

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Glenda Cruz Sacramento, CA

Dan came by and took care of business. He was very thorough and friendly, I was going to ask him to clean spider webs from our front outdoor light area but by the time and came out to ask him he had already taken care of it. Thank you Dan!

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you for taking the time to let us know how pleased your are! We are thrilled to have a team who care and do right by our customers. :)

Mar. 13th, 2020

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Mayra Gómez Richmond, TX

I appreciate the ease of scheduling and the multiple service calls available to me. However, as for rodent control, the technician's expertise level varies significantly. At this point, I've had at least five different technicians come out to try to get rid of the random mice. It wasn't until I tried to get out of my contract that I was informed of all of the methods for rodent control available to me. A supervisor informed me of the bait boxes, attic inspection and copper mesh for the holes. By that point, I had two technicians already come out and lay glue traps. The next visits were glue traps, snap traps and bait boxes. In yesterday's visit, Jordan actually inspected my attic. He thoroughly inspected my garage where there had been activity. He discussed different methods and their possible outcomes. I honestly feel like he's the only one who addressed my concerns and didn't hesitate to do the job that's supposedly standard protocol. As a toddler's mother with OCD tendencies, a rodent in my home is unbearable.

5 years ago

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Candy San Diego, CA

Our technician on Wed 1/22/20 was excellent! Technicians listen and are attentive to our needs they are also kind and courteous and communicate well. I do not like the automated scheduling process . Very to to reschedule when you have an issue outside of pre-scheduled visits

5 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Candy!

Jan. 31st, 2020

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Cheryl L Wolfe Haymarket, VA

Thank you so much for doing such a thorough job! The technician called me before he got here, sprayed everywhere that might even come close to having pests, and found the entry point they were getting in. He was very professional and friendly and made sure all my concerns were addressed before he left. Thank you!!

5 years ago

Reply from Aptive Environmental

Happy to serve you, Cheryl!

Jan. 31st, 2020

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Joe Fairfax Ashburn, VA

I was impressed with my Aptive technician Kevin who performed the quarterly treatment on Friday. He was professional, thorough and friendly. He also took the time to close and re-lock the side gate I had opened for him. That extra bit of consideration is very appreciated.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Joe! Happy to serve you!

Jan. 22nd, 2020

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Eric Eppley Warrenton, VA

William K was the technician for today's service. William communicated clearly and articulated exactly what he was going to do. I was very impressed with his professionalism and his work ethic. He completed his work and returned to let me know he was done.

5 years ago

Reply from Aptive Environmental

Eric, thanks for the feedback. Please let us know if there is anything else we can do for you!

Jan. 22nd, 2020

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QUOCK FONG Rocklin, CA

Today, Josh did an excellent job. Saw him actually cleaning off eaves and areas in covered patio in addition to spraying. Had not seen this additional step done in the past but perhaps it was done. Very professional service today and we are pleased with this servicing technician. Took about 3-4 quarterly treatments before definite control of spiders, albeit tiny spiders. Had to request a "re-do" once during past nearly two years but overall good service.

5 years ago

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Jen Wimauma, FL

Best customer service of ANY company that has come to my house. Jessica & Chris are extremely knowledgeable, thorough and they care! We have been through 4 pest control companies that claim to rid of pests but the issues never ceased. Aptive is the only company that does what they say they will, I cant thank them enough!!!

5 years ago

Reply from Aptive Environmental

Jen, thanks so much for the kind words! We are happy to help!

Jan. 22nd, 2020

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Alan Tampa, FL

The staff is very professional. Call in advance to let you know about upcoming appointments. In addition, a follow-up email is sent to me as an reminder. The technicians are also thorough and polite. Show extra carefulness for my property.

5 years ago

Reply from Aptive Environmental

Thanks for the review, Alan!

Jan. 22nd, 2020

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Jim Holden Pasadena, TX

He was on time, He was very professional and explained everything that he was going to do and what he did. He inquired about what if anything we were seeing as far as pests. He addressed our concerns and observations. I was very pleased with the service I received,

5 years ago

Reply from Aptive Environmental

Don't hesitate to reach out if there is anything else we can do for you, Jim!

Jan. 22nd, 2020

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Bev Smith San Diego, CA

We have been with Aptive since 06/2016. We have never had bad service. They always do an awesome job taking care of us. Our technician today was Kyle B. He was very professional, happy & energetic. Great job Kyle! Happy New Year Aptive!

5 years ago

Reply from Aptive Environmental

Thanks, Bev!

Jan. 22nd, 2020

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Leena Riverview, FL

Ormundo was excellent as always! He is extremely professional, has great interpersonal skills and is thorough in getting the job done. The times we received services from a different tech, the job was not of the same quality.

5 years ago

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Jim Wilson Wentzville, MO

Very polite and professional, A person you can depend on to get the job done and offers information for a better service. I have been very pleased with the service that has been provided to my home. Thank you; and have a Happy New Year! Jim Wilson

5 years ago

Reply from Aptive Environmental

We're happy to serve you, Jim! Happy New Year!

Jan. 6th, 2020

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Michelle DeWeber Fairfield, CA

Have been very satisfied with the service from Aptive, both with the technicians and the contact with the company on the phone. Everyone is very nice , professional and my satisfaction is their main concern. Have had great results with their work.

5 years ago

Reply from Aptive Environmental

We're happy to help, Michelle!

Jan. 6th, 2020

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Eulonda Nardiello Austin, TX

My name is Eulonda Nardiello and Sergio G did an awesome job treating my outside today. He sprayed along perimeter of fence, avoided spraying near garden,and sprayed front porch for spiders. I would like him to do my house all the time. Thank you,

5 years ago

Reply from Aptive Environmental

Sergio is such a hard worker. Thanks for the feedback, Eulonda!

Jan. 6th, 2020

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Susan B Tampa, FL

Had Devon come to complete our service today. Appreciated his understanding that we had heavy rains last night and it was difficult to see all the ant hills we had before the rains. He sprayed well and said to let the office know if he needs to come back to spray any missed ant hills.

5 years ago

Reply from Aptive Environmental

Thanks, Susan!

Dec. 19th, 2019

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Jim San Antonio, TX

My residence was serviced today and Justin B was the technician who performed the service. Justin was very polite and provided an explanation of the services he would be performing during the scheduled visit. Very pleased with the communication and service provided by Aptive.

5 years ago