Name: Aptive Environmental
Rating: 2.5

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ALBERT FORBES Stamford, CT

What I like about this company is the easy way you make it for me as a customer. Thank you for the early notices and for keeping the time, I never have to guess and wonder if and when you are coming and that makes life a little easier. Thank you.

6 years ago

Reply from Aptive Environmental

Happy to be of service, Albert!

Feb. 27th, 2020

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Robert Castro Tampa, FL

Chad was efficient and professional. He first asked if I had any concerns and then explained what he would be doing. Upon completion, he made it a point to let me know the treatment was completed. I am very satisfied with the service I receive from Aptive, and I compliment you on Chad's professionalism. Thank you!

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment Chad. We are so pleased to have him on our team. We are looking forward to sending him to your property next time. :)

Mar. 13th, 2020

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DPinkoski League City, TX

I took Gorge to an area where my son and I have concerns. Then invited Gorge to service around outside of house and garage. Afterwards, I did walk around and saw where he applied materials or remove nests overhead. Aptive has kept insects under control for this house and family. A much appreciated service far better than if alone did it.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks so much for the feedback!

Feb. 27th, 2020

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Raymond Jowers San Antonio, TX

Was serviced today by Preston B. He was pleasant and did a great job. He was very knowledgeable and made sure he took extra care to cover all the place I expressed concern about. He should be considered an excellent employee. Outstanding!

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for complimenting our Service Professional. We are looking forward to sending him back to your property next time. :)

Mar. 13th, 2020

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Tom Harris Houston, TX

Tim did an absolutely exceptional job! He called in advance to let me know when he would arrive. Upon his arrival, he set excellent expectations by telling me exactly what he was going to do, and how. He was thorough, courteous, & professional. He obviously cares about his customers. I would like to see him again.

6 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Tim! We are extremely proud of his professionalism and excellence. We love having him on our team. :)

Mar. 13th, 2020

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Courtney Salgado Chula Vista, CA

Eduardo and the other gentleman who came to do my quarterly service are always so polite and friendly. They get right to work, seem to be thorough, and give me a report when they’re finished. I appreciate their good attitudes.

6 years ago

Reply from Aptive Environmental

Thanks, Courtney!

Feb. 27th, 2020

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Linda A DiMarzo Sterling Heights, MI

Kevin came out and inspected and sprayed thoroughly inside and out. Very friendly and professional. Plan was shown to me and he didn't start until I read the plan and price for me. Hopefully NO more mice and bugs. NO smell which was a plus.!

6 years ago

Reply from Aptive Environmental

Please let us know if there is anything else you need, Linda!

Feb. 27th, 2020

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SB_theking45 Sacramento, CA

The technician did an excellent job. Asked me what areas I needed done and what my concerns were. He advised about keeping pets and small children away from the treated areas. Would highly recommend Aptive for your pest control needs.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our service. :) We are absolutely dedicated to as much safety with our products as is possible. We are so glad that our Service Professionals are dedicated to that goal. :)

Mar. 13th, 2020

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April & Ian Miller Burbank, CA

Tomas K. was here to perform our monthly service. He was thorough, taking his time to address problem areas, and kind enough to show our chihuahua some love, ensuring the pets were more comfortable while they watched him from inside the house. Thanks Tomas - April M. of Reseda

6 years ago

Reply from Aptive Environmental

Thank you for your kind words! Happy to serve you!

Jan. 31st, 2020

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Michael Gallegos San Antonio, TX

Aptive Environmental is my number 1 choice for bug control, their technicians are very courteous and very thorough in their treatment. They’re also very careful with your pets, by giving you instructions on how long to keep them away from the freshly applied treatment. Thank you Aptive! Thank you Bernard R, for a great treatment!

6 years ago

Reply from Aptive Environmental

We're happy to be of service, Michael!

Jan. 31st, 2020

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Larry Aceves Rancho Cordova, CA

I appreciate that the technician takes the time to determine what is needed at my home and then moves mats or other obstructions to assure everything is sprayed correctly. When he leaves, he includes for me a copy of everything he used in his spray and which pests it will eliminate. Very comforting to have all the facts.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation of our people! We believe in being as transparent as possible. :) We are thrilled to learn that we are being diligent in providing you with all the facts. :)

Mar. 13th, 2020

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Glenda Cruz Sacramento, CA

Dan came by and took care of business. He was very thorough and friendly, I was going to ask him to clean spider webs from our front outdoor light area but by the time and came out to ask him he had already taken care of it. Thank you Dan!

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you for taking the time to let us know how pleased your are! We are thrilled to have a team who care and do right by our customers. :)

Mar. 13th, 2020

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Mayra Gómez Richmond, TX

I appreciate the ease of scheduling and the multiple service calls available to me. However, as for rodent control, the technician's expertise level varies significantly. At this point, I've had at least five different technicians come out to try to get rid of the random mice. It wasn't until I tried to get out of my contract that I was informed of all of the methods for rodent control available to me. A supervisor informed me of the bait boxes, attic inspection and copper mesh for the holes. By that point, I had two technicians already come out and lay glue traps. The next visits were glue traps, snap traps and bait boxes. In yesterday's visit, Jordan actually inspected my attic. He thoroughly inspected my garage where there had been activity. He discussed different methods and their possible outcomes. I honestly feel like he's the only one who addressed my concerns and didn't hesitate to do the job that's supposedly standard protocol. As a toddler's mother with OCD tendencies, a rodent in my home is unbearable.

6 years ago

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Candy San Diego, CA

Our technician on Wed 1/22/20 was excellent! Technicians listen and are attentive to our needs they are also kind and courteous and communicate well. I do not like the automated scheduling process . Very to to reschedule when you have an issue outside of pre-scheduled visits

6 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Candy!

Jan. 31st, 2020

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Cheryl L Wolfe Haymarket, VA

Thank you so much for doing such a thorough job! The technician called me before he got here, sprayed everywhere that might even come close to having pests, and found the entry point they were getting in. He was very professional and friendly and made sure all my concerns were addressed before he left. Thank you!!

6 years ago

Reply from Aptive Environmental

Happy to serve you, Cheryl!

Jan. 31st, 2020

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Joe Fairfax Ashburn, VA

I was impressed with my Aptive technician Kevin who performed the quarterly treatment on Friday. He was professional, thorough and friendly. He also took the time to close and re-lock the side gate I had opened for him. That extra bit of consideration is very appreciated.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Joe! Happy to serve you!

Jan. 22nd, 2020

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Eric Eppley Warrenton, VA

William K was the technician for today's service. William communicated clearly and articulated exactly what he was going to do. I was very impressed with his professionalism and his work ethic. He completed his work and returned to let me know he was done.

6 years ago

Reply from Aptive Environmental

Eric, thanks for the feedback. Please let us know if there is anything else we can do for you!

Jan. 22nd, 2020

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QUOCK FONG Rocklin, CA

Today, Josh did an excellent job. Saw him actually cleaning off eaves and areas in covered patio in addition to spraying. Had not seen this additional step done in the past but perhaps it was done. Very professional service today and we are pleased with this servicing technician. Took about 3-4 quarterly treatments before definite control of spiders, albeit tiny spiders. Had to request a "re-do" once during past nearly two years but overall good service.

6 years ago

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Jen Wimauma, FL

Best customer service of ANY company that has come to my house. Jessica & Chris are extremely knowledgeable, thorough and they care! We have been through 4 pest control companies that claim to rid of pests but the issues never ceased. Aptive is the only company that does what they say they will, I cant thank them enough!!!

6 years ago

Reply from Aptive Environmental

Jen, thanks so much for the kind words! We are happy to help!

Jan. 22nd, 2020

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Alan Tampa, FL

The staff is very professional. Call in advance to let you know about upcoming appointments. In addition, a follow-up email is sent to me as an reminder. The technicians are also thorough and polite. Show extra carefulness for my property.

6 years ago

Reply from Aptive Environmental

Thanks for the review, Alan!

Jan. 22nd, 2020

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Jim Holden Pasadena, TX

He was on time, He was very professional and explained everything that he was going to do and what he did. He inquired about what if anything we were seeing as far as pests. He addressed our concerns and observations. I was very pleased with the service I received,

6 years ago

Reply from Aptive Environmental

Don't hesitate to reach out if there is anything else we can do for you, Jim!

Jan. 22nd, 2020

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Bev Smith San Diego, CA

We have been with Aptive since 06/2016. We have never had bad service. They always do an awesome job taking care of us. Our technician today was Kyle B. He was very professional, happy & energetic. Great job Kyle! Happy New Year Aptive!

6 years ago

Reply from Aptive Environmental

Thanks, Bev!

Jan. 22nd, 2020

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Leena Riverview, FL

Ormundo was excellent as always! He is extremely professional, has great interpersonal skills and is thorough in getting the job done. The times we received services from a different tech, the job was not of the same quality.

6 years ago

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Jim Wilson Wentzville, MO

Very polite and professional, A person you can depend on to get the job done and offers information for a better service. I have been very pleased with the service that has been provided to my home. Thank you; and have a Happy New Year! Jim Wilson

6 years ago

Reply from Aptive Environmental

We're happy to serve you, Jim! Happy New Year!

Jan. 6th, 2020

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Michelle DeWeber Fairfield, CA

Have been very satisfied with the service from Aptive, both with the technicians and the contact with the company on the phone. Everyone is very nice , professional and my satisfaction is their main concern. Have had great results with their work.

6 years ago

Reply from Aptive Environmental

We're happy to help, Michelle!

Jan. 6th, 2020

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Eulonda Nardiello Austin, TX

My name is Eulonda Nardiello and Sergio G did an awesome job treating my outside today. He sprayed along perimeter of fence, avoided spraying near garden,and sprayed front porch for spiders. I would like him to do my house all the time. Thank you,

6 years ago

Reply from Aptive Environmental

Sergio is such a hard worker. Thanks for the feedback, Eulonda!

Jan. 6th, 2020

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Susan B Tampa, FL

Had Devon come to complete our service today. Appreciated his understanding that we had heavy rains last night and it was difficult to see all the ant hills we had before the rains. He sprayed well and said to let the office know if he needs to come back to spray any missed ant hills.

6 years ago

Reply from Aptive Environmental

Thanks, Susan!

Dec. 19th, 2019

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Jim San Antonio, TX

My residence was serviced today and Justin B was the technician who performed the service. Justin was very polite and provided an explanation of the services he would be performing during the scheduled visit. Very pleased with the communication and service provided by Aptive.

6 years ago

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Jaime Nguyen Houston, TX

The technician was very helpful and introduced herself upon arrival. She covered every place I wanted her to in my home. However, I did not get the mice/rat poison since she did not have it. She says , the company can do a re-Service for that job.

6 years ago

Reply from Aptive Environmental

Give us a call and we're happy to come back out, Jaime!

Dec. 19th, 2019

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Kim Brady Issaquah, WA

I felt TJ was very thorough. I discussed my rat problems in my crawl space with him. He said the traps that your previous technicians had put in my crawlspace were for mice, not rats. Not sure what happened there as mice aren't the problem, rats are. He replaced the traps with rat traps which I wish I would have had from the start. :)

6 years ago

Reply from Aptive Environmental

Sorry for the mix-up, Kim! Glad we were able to get everything figured out!

Jan. 22nd, 2020

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Terry Lee Elk Grove, CA

Marcus performed another stellar service for me today. He is very cordial and personable and very thorough in his work. When he leaves there are no webs to be found! I have requested him to be my regular service technician, with pleasure. Thanks much, Marcus.

6 years ago

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David Plowden Pearland, TX

Tim took the time to explain the process to my wife and what he was doing. My wife was quite impressed with his level of knowledge and the excellent customer service. Tim has set the bar high . I am confident that any future encounters with other representatives will maintain this same level of excellence.

6 years ago

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Pam Pieper St Louis, MO

Patrick came out today....he did a great job. A nice kid! He did some internal spraying of our home today. I appreciate his time. Everything is a ok! Thank you for helping the Pieper home stay a bit more bug-free....just a few stragglers !!!! Merry Christmas 🎄 Thank you Patrick!!

6 years ago

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Gary Elk Grove, CA

I signed up for the service initially many months ago with a salesman . When I finally committed they honored the deal I was offered even though it had expired and since then they have gone out of their way even though I have had them do multiple respray s they have been kind and professional every time .

6 years ago

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Roger Woodbine, MD

I first used Aptive at my previous address. When we moved we sought to have them service our new home. Always friendly, on time and extremely thorough. They standby their guarantee and never hesitate to come out at no charge if there is a problem between services. Could not be happier.

6 years ago

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Jaqueline T Suwanee, GA

I want to let Aptive Environmental know that Mr. Gene L did an awesome job at our home., he has very well represented your company with an excellent service. He should be training other employees in your company that’s how impress and happy we are with his work. Thank you Mr. L

6 years ago

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Misty M Avon, IN

Robert L. Has been our service guy a couple times and he is always on time very knowledgeable about the services Aptive provides and takes the time to explain what he is doing which I appreciate! Thank you Robert for great customer service! Misty M.

6 years ago

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Colleen Edwards Alamo, CA

In my experience with Aptive, the company has done a great job of providing me with service updates via email and texts. Each of the technicians who have worked at my home have introduced themselves, and explained what they were going to do in advance of providing the service.

6 years ago

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Sharon Wayne, NJ

Thomas Jennings serviced my home on 11/27/19. He was professional, courteous and thorough. He explained what he was going to to do and applied a barrier of protection around my house against pests. Since I have been using Aptive, I haven't seen any bugs or spiders. Thank you.

6 years ago

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Michele B San Antonio, TX

Daniel I was the technician who came to our home today. He was so friendly and so efficient. He listened to my concerns (fear!!) of a snake I saw crawl under my patio. He sprinkled stuff around the patio and also laid some boxes in my garage that will trap a snake.

6 years ago

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Carol Palm Beach Gardens, FL

Navarro W was extremely knowledgeable, answered all my questions, was polite, and very professional. He is an asset to this company. He put my mind at ease about solving my roach issue. I highly recommend Navarro and this company.

6 years ago

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Parry Richmond, TX

Each time Aptive Environmental has treated my Residence I have been well pleased. Arron S was excellent today. Very accommodating and energetic, smile on his face and a person that you would not mind if he was doing ones service each and every time. Thank you, Arron.

6 years ago

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Jing Vienna, VA

I have a very good experience on this Aptive service. The technician is very general and professional. He first finished outside treatment and came to my basement to do a special spray per my request. At the end, he also helped me removed the two hornet nests from the tree in front of my house.

6 years ago

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Jane Fairfield, CA

Every service person has been polite, respectful and knowledgeable about their job. I could not ask for more. I appreciate the reminder about service day and the service person checking in and asking about any concerns. Thank you for providing outstanding service with a smile and kindness.

6 years ago

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Naomir707 Vacaville, CA

Cyrus K went above and beyond to check under my house for a dead rat, he listened to my concerns & informed me of everything he was doing. I am very satisfied with everything he did today and very appreciative of his hard work!

6 years ago

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L. Day San Diego, CA

Knivel came to my house today to check the rat bait stations. He was very helpful to explain a treatment plan going forward. He also did a thorough inspection and additional treatment around the house. I truly appreciate his input and care for my property.

6 years ago

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Ganti Renton, WA

Our technician was knowledgeable and asked me questions that I didn't even think of regarding insects in our home. She was very through with the treatment and, I felt, went above and beyond to help us with our insect issues. Thank you Aptive Environmental!

6 years ago Edited September 14, 2021

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Marianne H. Sun Valley, CA

I had the most wonderful, polite and informative technician today. His name is Erik A. He not only provided excellent service but he gave me some really great information on the insects that I was most interested in abating and showed me a particular spot where we needed to give some attention to. I am extremely happy with his great service.

6 years ago

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QC Vacaville, CA

Technician was very knowledgeable and professional. I expressed some concerns and problems that I have been having with insects in certain areas. He made sure that those area’s were taken care of and explained to me what was done.

6 years ago

Reply from Aptive Environmental

Happy to hear you were taken care of!

Sep. 18th, 2019

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Angel A Perez Murrieta, CA

The technician does a great job, I'm doubting the product a bit, since we switched to Aptive from Terminix, we have never seen a truly bug free property. after the second or third week of spraying, spires, bugs, etc. come back :-( So, I'm going to start doing some research on different companies.

6 years ago