Name: Aptive Environmental
Rating: 4.2

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Jaime Nguyen Houston, TX

The technician was very helpful and introduced herself upon arrival. She covered every place I wanted her to in my home. However, I did not get the mice/rat poison since she did not have it. She says , the company can do a re-Service for that job.

5 years ago

Reply from Aptive Environmental

Give us a call and we're happy to come back out, Jaime!

Dec. 19th, 2019

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Kim Brady Issaquah, WA

I felt TJ was very thorough. I discussed my rat problems in my crawl space with him. He said the traps that your previous technicians had put in my crawlspace were for mice, not rats. Not sure what happened there as mice aren't the problem, rats are. He replaced the traps with rat traps which I wish I would have had from the start. :)

5 years ago

Reply from Aptive Environmental

Sorry for the mix-up, Kim! Glad we were able to get everything figured out!

Jan. 22nd, 2020

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Terry Lee Elk Grove, CA

Marcus performed another stellar service for me today. He is very cordial and personable and very thorough in his work. When he leaves there are no webs to be found! I have requested him to be my regular service technician, with pleasure. Thanks much, Marcus.

5 years ago

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David Plowden Pearland, TX

Tim took the time to explain the process to my wife and what he was doing. My wife was quite impressed with his level of knowledge and the excellent customer service. Tim has set the bar high . I am confident that any future encounters with other representatives will maintain this same level of excellence.

5 years ago

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Pam Pieper St Louis, MO

Patrick came out today....he did a great job. A nice kid! He did some internal spraying of our home today. I appreciate his time. Everything is a ok! Thank you for helping the Pieper home stay a bit more bug-free....just a few stragglers !!!! Merry Christmas 🎄 Thank you Patrick!!

5 years ago

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Gary Elk Grove, CA

I signed up for the service initially many months ago with a salesman . When I finally committed they honored the deal I was offered even though it had expired and since then they have gone out of their way even though I have had them do multiple respray s they have been kind and professional every time .

5 years ago

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Roger Woodbine, MD

I first used Aptive at my previous address. When we moved we sought to have them service our new home. Always friendly, on time and extremely thorough. They standby their guarantee and never hesitate to come out at no charge if there is a problem between services. Could not be happier.

5 years ago

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Jaqueline T Suwanee, GA

I want to let Aptive Environmental know that Mr. Gene L did an awesome job at our home., he has very well represented your company with an excellent service. He should be training other employees in your company that’s how impress and happy we are with his work. Thank you Mr. L

5 years ago

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Misty M Avon, IN

Robert L. Has been our service guy a couple times and he is always on time very knowledgeable about the services Aptive provides and takes the time to explain what he is doing which I appreciate! Thank you Robert for great customer service! Misty M.

6 years ago

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Colleen Edwards Alamo, CA

In my experience with Aptive, the company has done a great job of providing me with service updates via email and texts. Each of the technicians who have worked at my home have introduced themselves, and explained what they were going to do in advance of providing the service.

6 years ago

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Sharon Wayne, NJ

Thomas Jennings serviced my home on 11/27/19. He was professional, courteous and thorough. He explained what he was going to to do and applied a barrier of protection around my house against pests. Since I have been using Aptive, I haven't seen any bugs or spiders. Thank you.

6 years ago

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Michele B San Antonio, TX

Daniel I was the technician who came to our home today. He was so friendly and so efficient. He listened to my concerns (fear!!) of a snake I saw crawl under my patio. He sprinkled stuff around the patio and also laid some boxes in my garage that will trap a snake.

6 years ago

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Carol Palm Beach Gardens, FL

Navarro W was extremely knowledgeable, answered all my questions, was polite, and very professional. He is an asset to this company. He put my mind at ease about solving my roach issue. I highly recommend Navarro and this company.

6 years ago

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Parry Richmond, TX

Each time Aptive Environmental has treated my Residence I have been well pleased. Arron S was excellent today. Very accommodating and energetic, smile on his face and a person that you would not mind if he was doing ones service each and every time. Thank you, Arron.

6 years ago

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Jing Vienna, VA

I have a very good experience on this Aptive service. The technician is very general and professional. He first finished outside treatment and came to my basement to do a special spray per my request. At the end, he also helped me removed the two hornet nests from the tree in front of my house.

6 years ago

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Jane Fairfield, CA

Every service person has been polite, respectful and knowledgeable about their job. I could not ask for more. I appreciate the reminder about service day and the service person checking in and asking about any concerns. Thank you for providing outstanding service with a smile and kindness.

6 years ago

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Naomir707 Vacaville, CA

Cyrus K went above and beyond to check under my house for a dead rat, he listened to my concerns & informed me of everything he was doing. I am very satisfied with everything he did today and very appreciative of his hard work!

6 years ago

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L. Day San Diego, CA

Knivel came to my house today to check the rat bait stations. He was very helpful to explain a treatment plan going forward. He also did a thorough inspection and additional treatment around the house. I truly appreciate his input and care for my property.

6 years ago

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Ganti Renton, WA

Our technician was knowledgeable and asked me questions that I didn't even think of regarding insects in our home. She was very through with the treatment and, I felt, went above and beyond to help us with our insect issues. Thank you Aptive Environmental!

6 years ago Edited September 14, 2021

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Marianne H. Sun Valley, CA

I had the most wonderful, polite and informative technician today. His name is Erik A. He not only provided excellent service but he gave me some really great information on the insects that I was most interested in abating and showed me a particular spot where we needed to give some attention to. I am extremely happy with his great service.

6 years ago

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QC Vacaville, CA

Technician was very knowledgeable and professional. I expressed some concerns and problems that I have been having with insects in certain areas. He made sure that those area’s were taken care of and explained to me what was done.

6 years ago

Reply from Aptive Environmental

Happy to hear you were taken care of!

Sep. 18th, 2019

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Angel A Perez Murrieta, CA

The technician does a great job, I'm doubting the product a bit, since we switched to Aptive from Terminix, we have never seen a truly bug free property. after the second or third week of spraying, spires, bugs, etc. come back :-( So, I'm going to start doing some research on different companies.

6 years ago

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Kathleen Fairfield, CA

He was professional and very knowledgeable, he took photos and said, that one issue he wasn’t an expert and would send it out to see if there was an expert on the particular fly, great service, I would highly recommend him.

6 years ago

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Shelly Roseville, CA

I just had my first service with Aptive and I am highly impressed. My technician Damian was really nice and really went above and beyond! I am a very happy customer thus far! Their price also beat other competitors in the area that I received quotes from.

6 years ago

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David catala Tampa, FL

Really professional great attitude and informative. I’ve had their service for about 5 months now yet made sure to inform me that they could come back st unscheduled treatments for free if I’m having new bug problems . So awesome

6 years ago

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Julie Wilkison Ballwin, MO

Our technician, Kevin B, was polite and very professional and demonstrated a surprising knowledge of the nuances of our subdivision. He was thorough inside and out. He also did some educating on what he was looking for while inspecting our kitchen - and put us at ease when he didn't find any evidence of unwanted guests!

6 years ago

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Bea M Fairfax, VA

Ron W was excellent and made sure to spray all around entrances because I was concerned about spiders and centipedes. He left, at my request, some sticky traps for inside as I am just recovering from a serious upper respiratory infection and prefer no spraying in the house.

6 years ago

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Moyra B Manassas, VA

My name is Moyra B , Jay F was very professional and did a great job . He also emailed me ahead of time so I could schedule to be home . I have been using this summer since the summer and it has been great eliminating bugs from my front porch.

6 years ago

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Wayne Saint Charles, MO

Our tech came while I was outside and got to see first hand what he did to protect our home and it blew me away. His service was extremely detailed and he took time to explain some of the things he was doing, most I have never seen done to my home by other providers. I was very impressed......

6 years ago

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Christy S. Woodstock, GA

After a prompt arrival, Jacob B did an amazing job of answering my questions, all while being through in his work to secure our home! He made suggestions on how to keep critters away between visits & was knowledgeable in what he was going. I am impressed with the level of care Aptive provides their customers as well as the employees.

6 years ago

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Chuck Vacaville, CA

My experience with Aptive Environmental yesterday was impeccable. It was the first time since I signed up that I thought they were comparable to my previous provider. The technician was very professional and should be used as a gold standard for the company.

6 years ago

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Roger L Huber Edwardsville, IL

Our Aptive Technician today for this service call was a man named Murphy. Very courteous and professional. Had to laugh, when he pointed to a very large over-sized spider that we had displayed near our front entry for Halloween. He said: “ I can get your other bugs, but I might have trouble with that one!” LoL

6 years ago

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VB Winchester, CA

Overall I have to say they have good customers service with phone lines, prompt in replying back to email that we always sent out, in helping in any our needs. The last Tech Josh, that was sent out to do the work, really took time to explain what he was doing and going to do. He was here because I seen a mouse. Within a couple days I was calling back because two mouse was trapped. Thanks Josh

6 years ago

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Muhammad San Antonio, TX

Carlos performed the initial service 3 months ago, he went above and beyond ensuring customer satisfaction. I had another technician perform the services, but it was not as good as Carlos was, therefore I requested Carlos to be the technician performing the services.

6 years ago

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Johnnie p Riojas Deer Park, TX

Ever since I have joined up for my exterminating services, I haven't had any issues. Customer service is very flexible when having to reschedule appointments they are a great bunch, Their field staff is very well mannered and on top of their game. I have enjoyed every visit these guys have come out to perform.

6 years ago

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Bob Walker Round Hill, VA

Jose C was and has been extremely helpful. He always checks in when he arrives and asks if there are any problem areas. He has on several occasions knocked down wasps nest we noticed. Just recently Jose mentioned that our AC system and hoses needed caulking to avoid bugs and rodents entering

6 years ago

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Gerry Eden Prairie, MN

Joe, our Aptiva pest control agent is very friendly, thorough and knowledgeable. He is very approachable and willing to explain the service rationale before beginning. He works hard and takes the time to insure all areas are treated correctly. Highly recommend!

6 years ago

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Heather F

The technician,Christopher S was very thorough in his service. Not only did he spray but he also wiped down all the spiderwebs around my house including the eves, all my outdoor furniture, gates, etc.. Very happy with the service I received.

6 years ago

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John Kirkland, WA

Cory, the tech that came today was very nice. He let me know he would arrive in 10 to 20 minutes. When he did arrive he was clean and courteous. He clearly explained what he was going to do. After he finished he gave me a verbal report of his findings. He is an asset to your organization.

6 years ago Edited December 9, 2021

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Dorothy Poway, CA

My Aptive Technicians always do an outstanding job of keeping insects and other pests away. But this month my technician went above and beyond. With all the spiders lately he turned over all my patio furniture inspecting for egg nests! Outstanding! Thanks again for superb service

6 years ago

Reply from Aptive Environmental

We appreciate the feedback, Dorothy!

Oct. 22nd, 2019

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Sgmblvo Saint Charles, MO

Lesson was wonderful! He explained everything to me, what he was going to do how it would work. He also asked if there were specific insects we were concerned about. He was very friendly and I would recommend this company to anyone.

6 years ago

Reply from Aptive Environmental

Thanks so much for the kind words! Happy to be of service!

Oct. 23rd, 2019

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L. Byrd Lakeland, FL

I have had a great experience with the service I have received from Aptive & all the technicians. Today I had a service completed inside my home. The tech Ron was very thorough & knowledgeable of the areas needing treatment. I would recommend Aptive for trustworthy pest control.

6 years ago

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Jackie Magee Tampa, FL

Both the sales rep that signed us up and the tech that came out were extremely knowledgeable about your product and very friendly. The spraying itself did not go as well. The tech that came out could not reach one of the trouble spots we have for wasps. The person who signed us up said he would let scheduling know a ladder would be needed. She also said she was not allowed to stay any longer so she didn't do some of the spider webs (this could be because she tried to have us redo all the paperwork we had already done with the sales rep that came out). Come to find out she also didn't do our garage or even get all the wasp nests she could have reached. I was also sitting with the sales rep when he texted that we do not do text and not to call before 9:30 am. Someone tried to text me from your company ( I never can see the text sometime I can see a number) at 8:30 am. We also were told we would get a call when they were on the way to treat,we didn't get a call but we got a call from someone not as nice wondering where we were when the tech showed up and no one answered. Lucky our other business is next door. Many hornets nests on porch and ground were left. Not off to a great start.

6 years ago

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Nicole Wilson Bothell, WA

Ken was extremely polite and helpful. He was apologetic for the issues I've had with my back yard not being serviced. Also, went out of his way to help me pick up some boxes that I was putting into recycling. Another great thing he was patient and calm with my dog. Great Service! Thank you..

6 years ago

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Irtiza Sami Manassas, VA

Absolutely Amazing Professional Customer Service!! He was experienced and knew what he was doing so well! He went out of his way to make sure we were satisfied and addressed all of our concerns. I hope we get him again for the next visit, I really enjoyed his expertise and enthusiasm! Mr. Ron W is the man!

6 years ago

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Jennifer F. San Antonio, TX

I normally get a quick treatment, where I see a slightly improvement but the problem of roaches still there. However, this last treatment (4 times so far) the technician, Stephen R, went above and beyond, treating this house outstanding, and added other product to solve the problem. Thanks

6 years ago

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dedi Gainesville, VA

Very friendly, polite and professional. I am very happy with your service and technicians. Keep up the good job! I always recommend you guys to my friends and neighbors. Thank you for coming back to finish the spray since I had an emergency on the date previously scheduled, Every one in the company is always helpful, prompt and polite.

6 years ago

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Liza Puyallup, WA

They are super professional and thorough when they came to spray our home. Truly appreciate the friendly service. They are prompt to respond whenever I have contact them. Bob did a phenomenal job in addressing all my concerns and educating me on the process.

6 years ago

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Tim A. Ravenna, OH

Tim A. from Ravenna, Ohio. Brittney was very professional and really did a fine job of servicing our house. She has a very good attitude and it shows in her demeanor and positive work ethic. We need more folks like Brittney in our service industry. She has a future in whatever she does.

6 years ago

Reply from Aptive Environmental

Thank you for the excellent feedback, Tim!

Oct. 22nd, 2019

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James Elk Grove, CA

Informs us as to when to expect them to come and perform the service. Wipes down all of the cobwebs before spraying the surrounding areas. They are always polite and lets us know when they are leaving and at the same time lets us know if we need them to comeback before their scheduled time, all we have to do is call the office.

6 years ago