Name: Aptive Environmental
Rating: 2.5

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Kathleen Fairfield, CA

He was professional and very knowledgeable, he took photos and said, that one issue he wasn’t an expert and would send it out to see if there was an expert on the particular fly, great service, I would highly recommend him.

6 years ago

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Shelly Roseville, CA

I just had my first service with Aptive and I am highly impressed. My technician Damian was really nice and really went above and beyond! I am a very happy customer thus far! Their price also beat other competitors in the area that I received quotes from.

6 years ago

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David catala Tampa, FL

Really professional great attitude and informative. I’ve had their service for about 5 months now yet made sure to inform me that they could come back st unscheduled treatments for free if I’m having new bug problems . So awesome

6 years ago

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Julie Wilkison Ballwin, MO

Our technician, Kevin B, was polite and very professional and demonstrated a surprising knowledge of the nuances of our subdivision. He was thorough inside and out. He also did some educating on what he was looking for while inspecting our kitchen - and put us at ease when he didn't find any evidence of unwanted guests!

6 years ago

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Bea M Fairfax, VA

Ron W was excellent and made sure to spray all around entrances because I was concerned about spiders and centipedes. He left, at my request, some sticky traps for inside as I am just recovering from a serious upper respiratory infection and prefer no spraying in the house.

6 years ago

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Moyra B Manassas, VA

My name is Moyra B , Jay F was very professional and did a great job . He also emailed me ahead of time so I could schedule to be home . I have been using this summer since the summer and it has been great eliminating bugs from my front porch.

6 years ago

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Wayne Saint Charles, MO

Our tech came while I was outside and got to see first hand what he did to protect our home and it blew me away. His service was extremely detailed and he took time to explain some of the things he was doing, most I have never seen done to my home by other providers. I was very impressed......

6 years ago

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Christy S. Woodstock, GA

After a prompt arrival, Jacob B did an amazing job of answering my questions, all while being through in his work to secure our home! He made suggestions on how to keep critters away between visits & was knowledgeable in what he was going. I am impressed with the level of care Aptive provides their customers as well as the employees.

6 years ago

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Chuck Vacaville, CA

My experience with Aptive Environmental yesterday was impeccable. It was the first time since I signed up that I thought they were comparable to my previous provider. The technician was very professional and should be used as a gold standard for the company.

6 years ago

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Roger L Huber Edwardsville, IL

Our Aptive Technician today for this service call was a man named Murphy. Very courteous and professional. Had to laugh, when he pointed to a very large over-sized spider that we had displayed near our front entry for Halloween. He said: “ I can get your other bugs, but I might have trouble with that one!” LoL

6 years ago

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VB Winchester, CA

Overall I have to say they have good customers service with phone lines, prompt in replying back to email that we always sent out, in helping in any our needs. The last Tech Josh, that was sent out to do the work, really took time to explain what he was doing and going to do. He was here because I seen a mouse. Within a couple days I was calling back because two mouse was trapped. Thanks Josh

6 years ago

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Muhammad San Antonio, TX

Carlos performed the initial service 3 months ago, he went above and beyond ensuring customer satisfaction. I had another technician perform the services, but it was not as good as Carlos was, therefore I requested Carlos to be the technician performing the services.

6 years ago

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Johnnie p Riojas Deer Park, TX

Ever since I have joined up for my exterminating services, I haven't had any issues. Customer service is very flexible when having to reschedule appointments they are a great bunch, Their field staff is very well mannered and on top of their game. I have enjoyed every visit these guys have come out to perform.

6 years ago

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Bob Walker Round Hill, VA

Jose C was and has been extremely helpful. He always checks in when he arrives and asks if there are any problem areas. He has on several occasions knocked down wasps nest we noticed. Just recently Jose mentioned that our AC system and hoses needed caulking to avoid bugs and rodents entering

6 years ago

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Gerry Eden Prairie, MN

Joe, our Aptiva pest control agent is very friendly, thorough and knowledgeable. He is very approachable and willing to explain the service rationale before beginning. He works hard and takes the time to insure all areas are treated correctly. Highly recommend!

6 years ago

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Heather F

The technician,Christopher S was very thorough in his service. Not only did he spray but he also wiped down all the spiderwebs around my house including the eves, all my outdoor furniture, gates, etc.. Very happy with the service I received.

6 years ago

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John Kirkland, WA

Cory, the tech that came today was very nice. He let me know he would arrive in 10 to 20 minutes. When he did arrive he was clean and courteous. He clearly explained what he was going to do. After he finished he gave me a verbal report of his findings. He is an asset to your organization.

6 years ago Edited December 9, 2021

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Dorothy Poway, CA

My Aptive Technicians always do an outstanding job of keeping insects and other pests away. But this month my technician went above and beyond. With all the spiders lately he turned over all my patio furniture inspecting for egg nests! Outstanding! Thanks again for superb service

6 years ago

Reply from Aptive Environmental

We appreciate the feedback, Dorothy!

Oct. 22nd, 2019

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Sgmblvo Saint Charles, MO

Lesson was wonderful! He explained everything to me, what he was going to do how it would work. He also asked if there were specific insects we were concerned about. He was very friendly and I would recommend this company to anyone.

6 years ago

Reply from Aptive Environmental

Thanks so much for the kind words! Happy to be of service!

Oct. 23rd, 2019

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L. Byrd Lakeland, FL

I have had a great experience with the service I have received from Aptive & all the technicians. Today I had a service completed inside my home. The tech Ron was very thorough & knowledgeable of the areas needing treatment. I would recommend Aptive for trustworthy pest control.

6 years ago

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Jackie Magee Tampa, FL

Both the sales rep that signed us up and the tech that came out were extremely knowledgeable about your product and very friendly. The spraying itself did not go as well. The tech that came out could not reach one of the trouble spots we have for wasps. The person who signed us up said he would let scheduling know a ladder would be needed. She also said she was not allowed to stay any longer so she didn't do some of the spider webs (this could be because she tried to have us redo all the paperwork we had already done with the sales rep that came out). Come to find out she also didn't do our garage or even get all the wasp nests she could have reached. I was also sitting with the sales rep when he texted that we do not do text and not to call before 9:30 am. Someone tried to text me from your company ( I never can see the text sometime I can see a number) at 8:30 am. We also were told we would get a call when they were on the way to treat,we didn't get a call but we got a call from someone not as nice wondering where we were when the tech showed up and no one answered. Lucky our other business is next door. Many hornets nests on porch and ground were left. Not off to a great start.

6 years ago

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Nicole Wilson Bothell, WA

Ken was extremely polite and helpful. He was apologetic for the issues I've had with my back yard not being serviced. Also, went out of his way to help me pick up some boxes that I was putting into recycling. Another great thing he was patient and calm with my dog. Great Service! Thank you..

6 years ago

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Irtiza Sami Manassas, VA

Absolutely Amazing Professional Customer Service!! He was experienced and knew what he was doing so well! He went out of his way to make sure we were satisfied and addressed all of our concerns. I hope we get him again for the next visit, I really enjoyed his expertise and enthusiasm! Mr. Ron W is the man!

6 years ago

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Jennifer F. San Antonio, TX

I normally get a quick treatment, where I see a slightly improvement but the problem of roaches still there. However, this last treatment (4 times so far) the technician, Stephen R, went above and beyond, treating this house outstanding, and added other product to solve the problem. Thanks

6 years ago

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dedi Gainesville, VA

Very friendly, polite and professional. I am very happy with your service and technicians. Keep up the good job! I always recommend you guys to my friends and neighbors. Thank you for coming back to finish the spray since I had an emergency on the date previously scheduled, Every one in the company is always helpful, prompt and polite.

6 years ago

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Liza Puyallup, WA

They are super professional and thorough when they came to spray our home. Truly appreciate the friendly service. They are prompt to respond whenever I have contact them. Bob did a phenomenal job in addressing all my concerns and educating me on the process.

6 years ago

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Tim A. Ravenna, OH

Tim A. from Ravenna, Ohio. Brittney was very professional and really did a fine job of servicing our house. She has a very good attitude and it shows in her demeanor and positive work ethic. We need more folks like Brittney in our service industry. She has a future in whatever she does.

6 years ago

Reply from Aptive Environmental

Thank you for the excellent feedback, Tim!

Oct. 22nd, 2019

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James Elk Grove, CA

Informs us as to when to expect them to come and perform the service. Wipes down all of the cobwebs before spraying the surrounding areas. They are always polite and lets us know when they are leaving and at the same time lets us know if we need them to comeback before their scheduled time, all we have to do is call the office.

6 years ago

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Lynda B Newnan, GA

Phillip ensured that the area was sprayed and checked for outside bug activity. (I wasn't at home, but I do have security cameras up to check). Very impressed. He was professional even though he knew I wasn't home. Two thumbs up!!

6 years ago

Reply from Aptive Environmental

Thanks for letting us know, Lynda!

Oct. 22nd, 2019

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James D Beaver Falls, PA

Joshua P was out service rep. He is an outstanding employee of your company. He is very courteous and professional in his dealings with us - asking if we were satisfied with his service and if there was anything else he could do for us. I give him an A+ in customer service.

6 years ago

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J. Lawbaugh Carlsbad, CA

He called to say his day wasn't going as planned and that he'd arrive a little outside the service window. He also called 10 minutes prior to his arrival. Very responsible. I owned a service business and know how important those calls are to the customers. He did a thorough job.

6 years ago

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Helen Matwiejuk Warrenton, VA

Today the best and thorough job done by your employee, QUSAY. What a hard Worker, explained every detail and took care of it with great interest, very resourceful and with enthusiasm. Please keep him as he is certainly a valuable employee. Deserves a raise for having excellent working ethics which is rarely seen these days.

6 years ago

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Robert Martel Stafford, VA

We were very pleased with Mr. G's professionalism and providing us with great advise about how to deal with the rodents. Thank you for having his come to our home and assist us with our little problem with our unwanted guests.

6 years ago

Reply from Aptive Environmental

Happy to help, Robert!

Oct. 9th, 2019

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Madeline Meixner Lakeland, FL

Ron was professional and thorough and didn't miss a thing as he toured our home. He explained everything he was doing so that I now understand exactly why we have seen no bugs since Aptive began taking care of our home. I appreciated the education as well as the professional service. Thank you ... AGAIN!

6 years ago

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Angie Wesley Chapel, FL

I love how professional your employees are. Since I started with your pest control I haven't seen an ant or spider anywhere. Thanks for all you do. My kids appreciate not having to choose where to play because of the red ant problem we used to have.

6 years ago

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Kathy Sugar Land, TX

Aptive is a great pest control company. I love it that if you have a bug problem in-between visits they will come and spray at no charge. Everyone who works at Aptive are so nice and helpful! I will and do recommend their service to anyone that is looking for a pest control company.

6 years ago

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Paul Schneblin

We have been using your service now for over a year In that time we have been very pleased Both with the service & your service pros Mike G was here on 9-30-19 Very personable Took time to explain the day's service Also asking if there were any trouble spots to double check Thank You Paul & Phylis

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Paul!

Oct. 22nd, 2019

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Myrna Ortega San Antonio, TX

Ricardo F did an outstanding, complete job! He cleaned around for wasps, found a small gathering g of them and removed it, cleaned the area, all the window sills were checked and taken care of and a small added room was sprayed! He really did great. I’m very pleased with his manner and professionalism and knowledge of his job.

6 years ago Edited September 14, 2021

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Ashley R City of Saint Peters, MO

Michael W came to service our house today. He was very friendly and professional. He explained everything he was going to do and answered any questions I had. After he completed the service, he let me know that he was finished . Great customer service!

6 years ago

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Gary Manassas, VA

Stefphen did a very thorough job. He found a large wasp nest on one of our windows and eliminated the bees and removed the nest. Obviously nest had been there for a long time. Stefphen is a credit to your company and we thank him for doing a great job.

6 years ago

Reply from Aptive Environmental

Happy to be able to serve you, Gary!

Oct. 4th, 2019

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Saragoza Dixon, CA

Felt the technician went faster then normal. I has Requested previously to have garage sprayed and was told it was noted. When technician was asked he seemed surprised and only sprayed 1/3 of garage stating he could not get to base boards on other 2/3 of garage. This statement is not true as there are areas which do expose areas that CAN be sprayed without any barriers to prevent him from applying your product. I did Not want to argue with him so i called Your office to have a different tech return to properly spray my home and surrounding areas without it seeming like a race to leave. Would have felt better about service.

6 years ago

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Bobbi Ballwin, MO

Jason listened to my situation and then went to work. Even reported back to tell me of a problem I was unaware of that could be the answer to what was causing the trouble. I appreciated the feedback from someone who knows what he is doing.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks, Bobbi! Let us know if you need anything else!

Oct. 4th, 2019

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AD Brown Ashburn, VA

James was knowledgable, patient, and thorough in his explanation of the products and how they perform. He explained the difference between my store-bought bug spray and the professional service Aptive provides. His work was excellent and I'm sure it will prove very effective.

6 years ago

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Mike Tampa, FL

Both Abraham and Nico were great! Abraham set me up with the service and Nico completed the service. They were both very friendly, informative and professional. Most companies these days need people like these two in their businesses! Great individuals!

6 years ago

Reply from Aptive Environmental

Thanks for the honest feedback, Mike. Let us know if there is anything more we can do for you!

Oct. 4th, 2019

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Jim Allen Antelope, CA

Today's service by Dan is the best we have ever had. by Aptive or any other company. He was thorough and informative. Removed webs not only from the house but from trees and bushes. Hope he does our service all the time. On a separate note, twice my rate has gone up and I received no prior notice of the change.

6 years ago

Reply from Aptive Environmental

Jim, thanks for the feedback! Please don't hesitate to reach out if there is ever anything we can do for you! We're happy to answer any questions you might have!

Oct. 4th, 2019

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Jackie gene Northridge, CA

Great experience dealing with Aptive Environmental. Very experienced and professional company. Technicians are knowledgeable and friendly. Responds immediately to my concerns and resolved them. Glad I went with Aptive. Jackie

6 years ago

Reply from Aptive Environmental

Thanks for being a loyal customer, Jackie!

Oct. 4th, 2019

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Amy St Louis, MO

The treatments seem to work. I particular have the service for brown recluse spiders. As seasons change they can make their way back into the house. As soon as I see this, I call Aptive and they are out right away with spray outside, inside, and spider bombs. I live in an older home, so it's an essential service.

6 years ago

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Nancy Fenton, MO

My tech was very awesome he explained everything about what I asked for him to do and went over what he would do and was very helpful and thorough and made sure to get it all done efficiently. I was very impressed with him and I appreciated it very much. And he also made sure I was scheduled for a follow-up.

6 years ago

Reply from Aptive Environmental

Nancy, please don't hesitate to reach out if there is ever anything else we can do for you!

Oct. 4th, 2019

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Donna Katzman Valrico, FL

I am glad Aptive Enviromental allows for in between service as needed. I called to requested a re-spray and they sent a technician out the next day. The technician was very thorough and answered all my questions regarding my concerns. Thank You Donna K

6 years ago

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Jon g Marysville, WA

Tech was on the job getting things done and went the extra step to remove wasp nests from the eaves and dispose of, all of which with care and respect to the property. All in all he performed a great job dispatching product and clearing numerous spiders and web.

6 years ago