Name: Aptive Environmental
Rating: 2.5

star star star star star

PL Ashburn, VA

I’m not always impressed with Aptive’s service guys. But today’s service person, Enkhamgalan N, was very thorough and did a great job spraying inside the house and servicing outside. He absolutely deserves a great review!

6 years ago

star star star star star

Bernadette Emens-Roucek Snohomish, WA

We were not aware of the 2 hour window so when 5pm came and went we thought nobody was coming. Our Aptive salesman called and informed us that our technician would be there soon, and told us there is a 2 hour window. Once she arrived she was efficient and friendly. I wish I could remember her name so she gets kudos...

6 years ago

star star star star star

wnovini Puyallup, WA

Very friendly, very thorough. Spent considerable time going around the property, checking to make sure everything was done. Even spent time fixing/covering a vent/hole where we frequently get animals trying to get under the house. Was very impressed with her.

6 years ago

star star star star star

Lisa R. Aldie, VA

Thank you for spraying the basement for due to many insects. I forgot to remind you to please make sure all gates are closed when done as we have 2 small dogs (I kept them upstairs). I worry about them getting out. otherwise, good job.

6 years ago

star star star star star

Clyde Taylor Roseville, CA

The technician that came out was really great. He listened to what our concerns were and then he explained what could be done. He was very professional, courteous and friendly. We would like him to be the one that comes back for our future services.

6 years ago

star star star star star

Arby S. Granada Hills, CA

Great customer service. Good price. Dindial M was very professional and friendly. He was on time and did very good job. He made sure that everything is perfectly done. Thank you again. Happy customer :) we recommend him and this company highly.

6 years ago

star star star star star

Joyce T. Mentor, OH

Teck arrived on time and introduced himself and explained what he was going to do. I am elderly and he was patient and thorough. Ian C made me feel that I had made a good choice in this service. He thanked me and wished me a good day. So polite and professional!

6 years ago

star star star star star

Jen W Ridgewood, NJ

Unfortunately we had a huge hornets nest in our yard. Rayshawn from Aptive was there the next day to take care of the problem. Tremendous relief! The nest was in a very dangerous area. We were extremely worried about kids and dogs getting attacked. Thank you

6 years ago

star star star star star

Fred E Tomball, TX

Louis, my technician, was very polite and as he was asked questions from me and my daughter he answered us promptly and with mannerisms that he was knowledgeable with what he was telling us. He was very professional. We were pleased with his service. Fred E

6 years ago

star star star star star

Robbyn Richmond, TX

I'm a fairly new customer and, so far, I'm pleased with the services Aptive has provided. But, more important to me is how professional and friendly all of my technicians have been. Dominic is another example of an excellent enbassador of Aptive. Thank you!

6 years ago

star star star star star

R Nishida Sacramento, CA

As always, Aptive technicians are extremely thorough in assessing the situation prior to treatment, explain what chemicals are being utilized and the outcomes to be expected. I truly appreciate the professionalism provided and willingness to eliminate any unwanted pests in my home.

6 years ago

star star star star star

Brian Annandale, VA

Abraham announced his presence and described what was to be done with this application. He asked if there were any concerns inside the home. He addressed the problem areas, worked efficiently and completed the application. His manner was friendly.

6 years ago

star star star star star

Jeff S. Montclair, NJ

To be expected, the salesman was a bit pushy, but the senior service tech, Miquel O, who came to perform the initial flushing a couple of days latter more than lived up to the billing. Miguel is very knowledgable, very thorough, very kind, and very responsive. We have complete confidence in him and the service he performed Jeff S..

6 years ago

star star star star star

Elizabeth I La Habra, CA

Lance was my technician, and I can't say enough about this young man. Not only did he greet me with a smile, but he was patient, knowledgeable, and certainly went above and beyond. He answered every question I asked with an explanation. Lance is definitely a keeper in this business.

6 years ago

star star star star_border star_border

Ashley Fredericksburg, VA

The actual service was great. My complaint is more in concern to my dog. I don't know if the technician rang the doorbell and I didn't hear it, but I was not aware he was here. I went to take my dog out and saw the courtesy note. As I didn't know when it arrived, I thought he had been around earlier, thought nothing of it, and proceeded to take my dog outside. On walking a few steps out the door, I see his truck still in the drive way and realize that the outside had just been sprayed. I rush my dog back inside and had to spend the next 30 minutes inside with a 4 month old puppy who had to go outside. Every 5 seconds, she would walk back to the door, and I had to tell her no and pray she didn't have accident in the house. This could have been avoided had I been able to take my dog outside before he started treating. Also, I was lucky to see his truck. It would be nice if they did not get a response, the techs would put the 30 minute time for the safety of your customers' pets. Hopefully, this was not all for nothing as it started raining within 2 hours of the treatment.

6 years ago

star star star star star

Janet Pearland, TX

Aptive Environmental has been a reliable service to our home. They let me know when to expect the tech. and if we need to be home for indoor treatments, all we have to do is let them know. They have provided a two hour window that meets our needs. The tech is always friendly, and professional.

6 years ago

star star star star star

Kaci Sugar Land, TX

Tim was fantastic! He was very knowledgeable and explanatory of the process and materials utilized. He was attentive to detail, very friendly, and committed to excellence. He went out of his way to ensure that everything was performed as requested and to full satisfaction. I could not ask for better service!

6 years ago

star star star star star

Verne Campbell Black Diamond, WA

So far my experience with Aptive Environmental has been positive. Those I speak with on the phone are helpful and the technicians that come to our home are polite and do a good job. Keena, to days technician, went the extra mile in finding issues that needed to be addressed and took care of them.

6 years ago Edited September 14, 2021

star star star star star

Terry Chism San Diego, CA

We have used Aptive Environmental for the last few years. Today Marco M provided the great service we are accustomed to. He was thorough and detailed in the process of cleaning and spraying areas of our home known to harbor pests. Thank you.

6 years ago Edited September 14, 2021

star star star star star

Steve G. Sunbury, OH

It was my pleasure meeting Mr. R. Titus R. I appreciated the attention of detail Mr. Titus R provided. Mr. R, in all respects, is a model of good works, integrity and dignity. If Aptive Mgt is on the ball, they should promote Mr. R. Thank you, Steve G

6 years ago

star star star star star

Dora Hoover San Antonio, TX

Mark M went over and above his Customer service today as he serviced our property! He totally took his time to explain the products to us before he did it ! He made us feel more secure about the welfare of our family and pets! Great Customer service!

6 years ago

star star star star star

Rosse Tampa, FL

I am new to Aptive, I had a problem with spiders in the back porch and screen. I called Aptive and they immediately send someone to treat the house again. The environmental tech was awesome, he listened to what we had to say and did his work thoroughly. He is a great. Thanks.

6 years ago

star star star star star

Angela McPherson Lithia, FL

John was very nice. Very professional. Although I'm not happy with the service and treatment I received Saturday, John took care of my issue and couldnt appologize enough for the way I was treated by another employee. Thank you John

6 years ago

star star star star star

Nate Kleven Kent, WA

Thank you so much for coming back out! We had an issue, but you guys did a great job of correcting it! The tech was here this morning and set the rodent traps as expected. Thank you for listening and correcting this so quickly!

6 years ago

star star star star star

Monica Temple, TX

Josiah M was amazing and patient. He couldn't get into the back yard on his initial job, but he came back and re serviced the back yard after I got the gate unlocked. He was EXTREMELY courteous, efficient and professional! I would give him 10 stars if I could.

6 years ago

star star star star star

Joe R Ashburn, VA

Eduard V is a true professional and his attention to detail and mastery of his craft was both refreshing and encouraging from a consumer standpoint. Strongly recommend that Eduard receive managerial training for a leadership role at Aptive if available.

6 years ago

star star star star star

Pamela S Hartman Saint Charles, MO

Our technician was very courteous and professional. He knocked on the door to let me know he would be spraying the house outside, wanted to know if we had any particular issues that needed particular attention and even let me know my puppy was outside in the back yard.

6 years ago Edited September 14, 2021

star star star star star

Nelson Goris Lakeland, FL

Chad was very professional, courteous and answered all my questions. The service technician was on time for my appointment and explained the entire process in a professional manner. I would recommend this company to my friends and family for future service. Very satisfied customer

6 years ago

star star star star star

Tom F Ballwin, MO

Ricky S**** did a great job today. He let me know what he was going to do and asked me if we needed anything in particular, he also answered all my questions. He is a very personable and that made it easy to ask my questions.

6 years ago

star star star star star

Carrie Bridgewater, NJ

Jake N listened to my concerns regarding some areas I thought might be an issue. He explained what he saw, treated those areas and all other parts of the house perimeter. His report on the house was thorough including listing things I as a homeowner can do to minimize some is these issues in the future.

6 years ago

star star star star star

Nancy Hayes Bristow, VA

Kena S treated my home and yard today. She called to tell us she was on the way, knocked and asked what pest concerns we might have. She treated inside for silver fish. She found ticks in the yard and alerted us. Aptive has always provided excellent service. Kena’s was the best yet. Nancy H

6 years ago

star star star star star

miriam s. Fair Lawn, NJ

Harold did a great job. He asked me questions about my service needs and knew all about the he past issues in my home. He took the time to answer questions and make sure I was satisfied with the services. Would recommend Aptive services to friends.

6 years ago

star star star star star

E Jeanes Temecula, CA

Mike arrived and let me know he was going to perform services. He asked if I had any concerns which I described. Later he advised he was finished and let me know what he found. I thought he did an excellent job and was very professional, respectful.

6 years ago

star star star star star

Linda Dietrich Richmond, TX

Very Happy with quick and complete service. I showed him a picture of the Artic Hat which I would recommend that all techs have in this heat. Am happy with results each time you are here. I would be happy to recommend to all that are interested!

6 years ago

star star star star star

Anita Sass New City, NY

Very satisfied with my svce pro Michael B, who is a very fine young man, he explained the procedure and ask for questions. When done reviewed instructions for after care. Very knowledgeable and professional. Michael definitely deserves a $ 5.00 bonus.

6 years ago

star star star star star

Robert Snow Canyon Country, CA

Dindial M did a very thorough job servicing our property in Santa Clarita! Very friendly service, and a great personality. I’m very satisfied with his service, and hope that he will continue to service our property. Thank you very much Dindial, we’re looking forward to using Aptive Pest Control.

6 years ago

star star star star star

Jerry Renton, WA

I had my gates locked when Aptive came so they couldn’t get fo the back yard. I called and they sent someone a couple days later. The tech that was onsite was so friendly, thorough and knowledgeable. They were here when they said they were going to be here and I really appreciate them coming back.

6 years ago

star star star star star

Amelia Fremont, CA

John was my “bug guy” for the day and I was very impressed on his attitude toward working on such a hot day. I followed him around to make sure he dusted the entire house. He was a happy guy and he paid attention to detail. I want him next time also. He did a better job especially dusting than the first person that did the house.

6 years ago

star star star star star

Michelene Saint Charles, MO

She was very professional and explained to me what to expect within the next 2 weeks. I was assured that if I saw any more spiders or bugs of any kind after 2 weeks to call the office and a technician will come out with another product to try. No service rep before has ever explained that to me.

6 years ago

star star star star star

JOANN HERNANDEZ Missouri City, TX

Very nice..patient..hard working. Unlike the other techs yall have sent. He did all that he was suppose to do. He sprayed in and outside took his time and .di-webbed. No other tech has ever di-webbed..and the others are done in 10 mins... I want this same tech again when it's my next appt. Dont send me anyone else but John!!!

6 years ago

star star star star star

Chris Congers, NY

Yesterday was our first initial treatment and the Technicians name was Michael... he was from the LI branch up to help. Michael was very polite and professional, he truly did put the customer first. He explained in detail what he was there to do and was able to answer all our questions. Was definitely a pleasure to deal with.

6 years ago

star star star star star

Tina Luciano-Ortega El Cajon, CA

Daniel was friendly, efficient # thorough. And I'm really hoping I remembered his name correctly. He showed well within the time window I selected and he was able to take care of the front, back, & side yards plus remove all the spider webs. Yesterday was my first time using Aptive Enviromental for pest control.

6 years ago

star star star star star

Lola S Rancho Cucamonga, CA

Today we had our quarterly service by Aptive Environmental and the young man, Andrew C, was very helpful when explaining to me about wasp nest. We seem to have had a problem with them. Andrew was very informative. He did a walk around the perimeter of our home with me because I had questions.

6 years ago

star star star star star

Mrs. Cheryl Hill Richmond, TX

Dominique W was superbly well mannered and easy to relate to as well as being great explaining what exactly was the insect problem and how it evolved in the first place. He did his job expertly. In fact, I’m requesting Mr. W to do all my Environmental spraying to fend off outdoor insects!

6 years ago

star star star star star

Min Ding Chantilly, VA

I have to say that Nick T did an outstanding job yesterday for my house. I hope he will be the pro for the treament of my house in future every single time. I believe that if all the Aptive pros' work like Nick, then Aptive will have no any competitor in the industry. Thank you, Nick, you had made your job well done!

6 years ago

star star star star star

Ty C

Jordan S serviced my property today. Although I was not present, Jordan called me to explain what he was doing and ask if he could come out earlier than scheduled. We discussed my concerns and needs and he addressed them perfectly. Great experience with Aptive and their employees.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for complimenting Kina. We are so pleased to have her on our team. :)

Mar. 13th, 2020

star star star star star

Nicolette Holiday, FL

Corey was professional, courteous, friendly and fast! He was able to answer my questions and offered additional information for future services. I am very pleased with Aptive and services provided. I would certainly refer a friend/neighbor.

6 years ago

star star star star star

Monica M Bonney Lake, WA

Scott W came and explained the process very thoroughly. No hidden costs and very affordable. They had a tech, Jared W, at our home an hour later. Jared was very knowledgeable. He explained everything, listened to our concerns, and completed a very thorough range of treatments. I am very happy we chose this company. Monica M

6 years ago

star star star star star

deloris Brewer

I was astounded that Aptive swept the spider webs in my garage and around the outside of my house around the eaves. I have seen a couple of big spiders dead on my back porch. Happy to see the treatment is working. Dom was an amazing person and he seemed to really care about what he was doing. Thanks Dom

6 years ago

star star star star_border star_border

Sol Pittsburgh, PA

My nanny was home when the Aptive technician came on 7/31. She felt very uncomfortable and uneasy with certain comments he was making to her - mainly the way he was addressing her. He would call her "dear" and "honey" although he was of similar age as her. You may not be surprised with someone much older addressing a young lady in this way, but he made her feel uncomfortable - especially she was in the house by herself with the baby and this young man. We would appreciate if he did not revisit our home again to do the services and/or if this can be addressed with him since he did tell her this was a new job for him. Thank you.

6 years ago