Aptive Pest Control
9.9
Overall Score
Joe C Broomall, PA
Had to reschedule for Aptive to come back out free of charge to take care of this flea in gnat infestation on my property.
Aptive showed up right on time. Listened to everything that I was telling the tech. He saw for himself the amount of fleas and gnats that were all over my backyard as we walked through the grass. He explained what he was going to do to get rid of this problem. After he was done I checked the backyard and I did not see any fleas or gnats flying around as I walked through the grass. Few hours later Before letting my two dogs out I check the backyard again and still no bugs. Very happy that he was able to disregard these bugs that had been bothering my two animals. Hopefully the chemical that he put down will last.
7 years ago
Jamie Justin, TX
Sales Rep Trish is great! Went over every question I had. Made sure I understood their agreement before signing. She even gave me her cell number before leaving so if I had questions at any time or problems I could call her directly and she would fix the issue. She has held true to her word, any questions I’ve sent in a text have been answered in a timely manner.
The Tech that came to the house to spay was very professional. Dressed very sharp. Made sure I was comfortable with everything he was doing and asked if I had any questions or concerns. He went over problem areas in the yard I ask him about. He even found wasps nests we had no idea we had. Over all I am very impressed with the service Trish and Alex have give me. I have not had a pest control company because they have always been very pushy at the door. These 2 Aptive employees have been great to work with and we look forward to a big free home and yard!
7 years ago
Yves Alarie
The technician for me was Stefan from Aptive in Bridgeville PA.
He arrive on time and we discussed my problem.
My problem is with voles. I am on about 1.25 acre lot in a wooded area.
He placed 4 bait stations with me looking at what he was doing and following his descriptions of the applications.
He demonstrated how to open these stations to verify the activity (if any) of the voles if they visited the stations and replace the bait if needed.
So, I am very satisfied with his service. So far! Indeed I will follow if this is effective or not in my next review.
Thank you again to Stefan for taking the time giving me a complete explanation of this system.
7 years ago
Donna S Lynnwood, WA
We just signed up for service today, and I am impressed with the polite, professional manner of both your rep (Tayson) and technician (Jose). I have had pest services from many different companies over the past 15 years we have lived at this property and must say that what sold me was your use of a plant based product and the fact that you cover slightly more than the standard base of the house.
Upon arriving, Jose and I walked through the property noting any problem areas (including a wasp nest near our downstairs bedroom window) and a plum tree overrun with aphids. He also was particularly attentive and respectful of my decision to NOT have any product to harm rodents on my property as I rather enjoy watching them in the wild section of our yard.
Thanks!
7 years ago
Deborah Caldwell Glendale, AZ
We have had scorpions at our house and I read that nothing really kills them but finding them at night and squishing them. But after being stung twice I read About Aaptiv’s guaranteed to come back if I ever saw another one and I quit seeing them for over two years now this monsoon season I’ve seen three and got stung again and they came right out and did the whole inside of the house again. I haven’t had the inside done in a while and I think that’s why but I love their guarantee the guys are very professional and attentive and they always get rid of all the spiderwebs outside which I love
7 years ago
Pennie Burroughs Severna Park, MD
My technician Jerome was on time and was very meticulous in treating all areas outside/inside the house for insects. He took his time, but was very efficient and was in and out in no time at all. I have recommended Aptive to my friends and a few are now paying customers. It is the Technicians that make the Company so successful. Employees like Gerome that make Aptive have such great success. and take such pride in doing a good job and being so courteous and professional to the customer. I am very satisfied with the job Gerome did and his representation of Aptive. I will ask for him for my next quarterly treatment. Thank you, Pennie Burroughs
7 years ago
Karleen Monroeville, PA
La Ron performed a quarterly service today and was extremely helpful in addressing new wasp nests in our shrubs and retaining wall lights. He eradicated the wasps and nest in the shrubs today, however the process required to treat the light fixtures is slower and more complicated. Spraying the fixtures would damage the electronic components, so a powder was used to kill the wasps over a few days, leaving the nests to be removed later. The process, products used and follow up required was explained. He even left some product to use should wasps return before the nests can be removed next week. Thanks La Ron!
7 years ago
Cheryl Puyallup, WA
Inspected eaves and exterior windows for wasp nests, spider webs and spider egg sacs. Removed any harborage or nest activity found on front, back and sides of home. Applied Insecticidal barrier treatment around foundation for crawling pest activity Applied insecticide crack and crevice treatment by exterior doors, windows and vents for crawling pest activity and to prevent pest entry into the home. The technician also treated a yellow-jacket nest I pointed out several yards away from the house and set mouse traps in our crawl space to ease my concern of the mere possibility of mice activity. He left the area clean and locked the gate behind him.
7 years ago
Carol San Diego, CA
I had service yesterday performed by David, who introduced himself to me when I opened the door. He asked if I had any specific concerns since the last service. We went over the problem areas. He asked if I noticed any changes in the insect population in the yard. I told him that there had been an enormous increase in spider webs of the messy variety, indicating widows, though I had yet to see one. I brought up the white moths that were present while we chatted. Their caterpillars are VERY damaging to plants and flowers. He said they had no treatment for flying insects, I told him I would use hair spray on them, which he found interesting. He went on to service the yard, the fence, under the lips of my large outdoor planters and raised beds, the normal spots on the outside of the house and patio, my potting area, under the "handles" of the garbage bins, around the hose bibs, etc. He rang the bell to advise he was done and to say thanks. Then he said he was going to do a little more around the entrance and be off. Very nice man; thorough, professional and pleasant. I like the Aptive personnel as well as the service they provide. I have been with Aptive for over a year and have only good things to say about them. Their services are guaranteed. They IMMEDIATELY respond to my emails.
7 years ago
Magdalena Corrado Broomfield, CO
The representative of Aptive showed up on my doorsteps at the wright time, I was getting really frustrated with earwigs and spiders coming inside in our rental home. I know the house wasn't treated for a while ( over 1 year ago for a spiders) .
Your representative Cameron was very knowledgeable, soft spoken and I got all the info I needed to be sure that this was the company I wanted to go with.
Next was the technician's visit set for 9-11 am. Eli arrived little bit after 9 am, which was perfect timing for me.
He was very respectful and kind, he even put a shoe's covers to not to bring any dirt from the outside . Love it and appreciate the gesture. Eli left me a little quote - on the "how we did" flyer- by Mahatma Gandhi, little personal touch which makes you smile.
I haven't seen anything inside and almost nothing outside after his visit till the big rain on Saturday (2 days after treatment). Couple spiders in our lower level and earwig in the kitchen , but I know that it was first treatment for the house since a long time and things can try to come back inside, it takes time.
I would still give 5 stars for both of gentlemen, Cameron and Eli for the professionalism and kindness.
Will be calling to request Eli to be my specialist.
Thank you
7 years ago
Cecile Peters Canton, GA
I am pleased to share that Fabian B is a excellent representative of the Aptive Team. He was professional yet friendly. He freely engaged in conversation during his service.
He was not able to service the outside of the house due to the rain. He assured me that another request for service would be automatically scheduled based upon the notes he would enter.
Fabian was most attentive to his task. Not once did I have to say “ You missed an area.” . As a customer, I appreciated this thoroughness. His performance and technique, should be shared with other technicians to model.
Great job Fabain. Keep up the good work!!
Cecile Peters
7 years ago
S. J. Berkley Burleson, TX
Fernando was our sales rep. He was professional and knowledgeable. A good salesman.
Alex was our technician today. He arrived on time and presented himself and Aptive in a very professional manner. He clearly explained what he was going to do and made sure that I understood. He asked several times times if I had any questions. I believe he performed our service with care and thoroughness. He checked in with me when he was done and again made sure I understood what was done and what would happen next. He told me if we saw any bugs between treatments to call immediately.
I am impressed with the caliber of employees with Aptive. Alex is exceptional. I give him an A+.
7 years ago
David A Danley Ph.D. Peoria, AZ
Joseph was courteous and very helpful. He listened to our concerns regarding the scorpions we found inside our house. He offered advice and provided glue traps and powder to try to alleviate our problem.
Unfortunately, the last person before him was so fast and cursory that we believe that is why we found scorpions so soon after the other man's visit. Also, the other guy failed to do my office/study we he was here and that is where I found a baby scorpion awhile after his visit.
But, Joseph, thankfully took the Necessary time to treat our home properly; and, hopefully, prevent another call-out to our home.
7 years ago
JAM Murrysville, PA
We had our second application on Monday 7/15. Chris was the service representative. Our expectations were high based on our initial application by Savanna and Matt. We were pleasantly surprised that Chris did an equally great job. He is to be commended for his professionalism and his knowledge of what we needed done. He went beyond in his service - after completing our service I had forgotten to mention a wasp nest under our sliding board by our pool. Chris without hesitation reopened his supplies and took care of the wasp nest. We are so pleased with Aptive service and are looking forward to our continued association.
Thank You - Janet Montali
7 years ago
Bill Stalcup Vancouver, WA
Very nice service guy. He did everything my wife requested and he was very polite. This was a return service due to the last guy seemed to not do a great job because we were seeing more spiders than we have in a long time. The service guy explained that using the straw was not the recommended procedure for the base boards which my wife said he used the straw through the complete house and very sporadic like here and there, for a constant line of good defense. He also said that the last guy used the wrong chemical that was normally used as a deterrent and not a killer. This all makes sense why we were seeing more spiders than ever. The last guy also told us that the inside of the house didn't need a lot of chemicals due to the fact that the spiders are outside and don't want to be in the house while temps were warmer during summer time. He said that's where the food was. My wife and I question that due to seeing so many spiders lately and last time we checked the temps are warm outside. I hope this will take care of these spiders.
7 years ago
jems Boyds, MD
Alfred came out and did a wonderful job. HE had to deal w/a huge paper wasp nest full of hundreds of wasps at a very difficult closed in area. He also had to deal w/mud wasps on the front porch and made sure to inspect property and found other regular wasps nests and took care of them. He did a wonderful job. NIce, professional, cordial. We called regarding small ants in the kitchen which come in when we get a ton of rain, an hour before he got there, no ants, his timing was perfect as we had an ant swarm in our kitchen a few minutes before he arrived. He put out lots of gel bate in the kitchen, just not in one area like other techs and also did the outside window as it seemed they may had been coming from around window siding. We are always happy to see Alfred as he is always professional, courteous of our home and careful not to track dirt or bugs inside. He's an asset to your company! Thank you, Jill and Greg Sater
7 years ago
Matt Blake McKinney, TX
I’ve been a customer for 2 or 3 years now. I’ve had many different service personnel during this time and they all seem very professional and efficient. Today I elected to get my second home serviced also to help eliminate the bug problem there. I couldn’t have been more pleased with the care and attention to detail that Lenzy provided. He covered all the bases in a most professional manner. And because of the additional challages I face in this older, garden setting home in McKinney’s Historic District the value of his attention to detail is appreciated to a higher level with the control of pests. I’d be very happy if I could have him back for follow up in a month and future treatments for my Tucker st. property.
Sincerely, Matt Blake
7 years ago
Peggy F New Braunfels, TX
I all of a sudden have a rat problem inside my house. I called last evening and your service technician came very early this morning and professionally helped me with the situation. He explained what he was doing and why. He also explained about rats and their habits. On his way out he also knocked down all of the visible wasp nests that have grown on my back covered deck. My technicians name was Adam. He gave me a reasonable explanation about what to expect and how we might solve this problem. I appreciated his patience with me as I was definitely feeling uncomfortable in this situation of having a rat inside my house. I suppose I should also mention that as a customer of Aptive this extra service call was absolutely free.
7 years ago
Martha Denver, CO
Josh was very thorough and very professional. He listened to my concerns, and treated all of the areas that I requested of him. He was considerate of not spraying my blooming flowers so he wouldn’t hurt the bees. I’m giving him the five star review, but holding my opinion of how well the product works until I can see the results. This was my first treatment. I have been a customer of Another company That I have been quite happy with. The only reason I switch to active was because of the pricing. I reserve judgment on its performance until I can see the results. When I called into talk to customer service I was disappointed to only have a recording and be told that someone would get back to me before tomorrow that is not OK with me. I give Josh the five stars but not the company so far.
7 years ago
Sam Punia Raleigh, North Carolina
Impossible to leave. I have been begging Aptive to stop sending people to our house for months. They keep scheduling more days. I called yesterday and was PROMISED, they would only show up if I requested service. 2 Hours later, I receive a notification of a scheduled service.
2 months ago
Reply from Aptive Pest Control
It's really disheartening to hear you've continued receiving service notifications after asking for them to stop, Sam. We understand how frustrating that must be, especially after being told your preferences had been updated. We'd appreciate the opportunity to review your account and make sure your concerns are handled with the care you deserve.
When you've got a moment to spare, please email socialmedia@goaptive.com with your service address and any additional details about your experience so we can take a closer look and determine the best next steps. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
When you've got a moment to spare, please email socialmedia@goaptive.com with your service address and any additional details about your experience so we can take a closer look and determine the best next steps. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Jul. 7th, 2026
Eddie Carll
This company has nice technicians, the business end of this company are the worst! Sent a number of requests to stop service due to the terrible scheduling service app. I repeatedly sent emails to customer service email....no return ever. I finally made a call to the customer service phone. the rep was nice but English was not her first language and was just a call center.... not in Utah or Texas. Every way of communicating with this company is just wasted time.
I did speak with the call center and stated that I was billed for a visit to my home that I canceled- $59. I cancelled my service and the call center person told me that I would be bill $199 termination fee. Terrible business practice, already upset with how long it took to actually cancel service or get someone to answer my request .
5 months ago
Reply from Aptive Pest Control
Thank you for bringing this to our attention, Eddie. It’s really disheartening to hear that your attempts to manage your account and communicate with our team left you feeling frustrated. We want the cancellation process and any account-related questions to be handled clearly and efficiently, and we're sorry to hear that wasn't your experience.
We'd like the opportunity to review your concerns regarding the canceled service, billing, and cancellation process in more detail. Please email us at socialmedia@goaptive.com with your service address and any additional information that may be helpful. Our team would be glad to take a closer look and work toward a resolution. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
We'd like the opportunity to review your concerns regarding the canceled service, billing, and cancellation process in more detail. Please email us at socialmedia@goaptive.com with your service address and any additional information that may be helpful. Our team would be glad to take a closer look and work toward a resolution. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Jun. 18th, 2026
Verified Customer
Review Source
Norman Summerfield, North Carolina
The salesman came by i thought it was a good deal but it was not. I will not do it again 😤.
1 month ago
Reply from Aptive Pest Control
We appreciate you sharing your experience, Norman. We’d like to better understand what changed your impression of the service after signing up and whether there are any concerns with the pricing or service agreement that we can help clarify.
If you're open to it, please email socialmedia@goaptive.com with your service address and a few additional details so our team can review the account and see how we can help. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
If you're open to it, please email socialmedia@goaptive.com with your service address and a few additional details so our team can review the account and see how we can help. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Aug. 17th, 2026
Verified Customer
Review Source
Joe Pleasant Prairie, WI
They are reliable so far.
1 month ago
Reply from Aptive Pest Control
We’re glad reliability has been a positive part of your experience so far, Joe! We’d also love to know what could make your service even better and earn those additional stars. Feel free to email socialmedia@goaptive.com with your service address and any feedback you’d like to share. We appreciate you giving Aptive the opportunity to care for your home's pest control needs!
-Alexis, Aptive Care Team
-Alexis, Aptive Care Team
Aug. 17th, 2026
Verified Customer
Review Source
James Weare, New Hampshire
Good service, but expect the techs to be mo
1 month ago
Reply from Aptive Pest Control
We’re glad the service itself has been a positive experience, though it sounds like there may be an area where we could be doing better, James. We’d appreciate the chance to hear the rest of your feedback and make sure your expectations are being met. Please send your service address and any additional details to socialmedia@goaptive.com so we can help! We hope to hear from you soon.
-Alexis, Aptive Care Team
-Alexis, Aptive Care Team
Aug. 18th, 2026
Verified Customer
Review Source
Arthur Rancho Cucamonga, California
Their presentation, which was short of their quality and my expectations
1 month ago
Reply from Aptive Pest Control
We appreciate you sharing this with us, Arthur. It sounds like the experience didn’t quite align with what you expected based on how the service was presented, and we’d like to learn more about where things fell short.
Please email socialmedia@goaptive.com with your service address and any additional details you’d like us to review. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Please email socialmedia@goaptive.com with your service address and any additional details you’d like us to review. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Aug. 12th, 2026
Verified Customer
Review Source
Josephine Huber Leavenworth, Washington
Because I needed to have pest coverage for my property. They seemed to have the best program.
1 month ago
Reply from Aptive Pest Control
We appreciate your feedback, Josephine. Seeing that your experience resulted in a one-star rating tells us something hasn’t met your expectations, and we’d like to learn more so we can focus on what needs attention. Please email socialmedia@goaptive.com with your service address and a few details about what’s been disappointing. We’re here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
-Alexis, Aptive Care Team
Aug. 18th, 2026
Verified Customer
Review Source
Sheila Callaghan Seattle, Washington
I believe this is the tech who didn’t show up after texting an ETA and then ghosting me.
1 month ago
Verified Customer
Review Source
Dale Huff Louisville, Kentucky
The techs have a hard time show up on time
1 month ago
Verified Customer
Review Source
Jim Capodieci Hicksville, New York
Service OK but change of personal not desirable.
1 month ago
Review Source
Alice Leite
I had some issues inside the house with ants and I went online and was able to schedule a re visit in just a couple days. The rep came and was attentive to the problem. He also took care of the outside again just to ensure accuracy. I really appreciate the response.
10 months ago
Charlotte Chambers
John came out today after my last visit. I wasn’t happy with that tech or visit. John was friendly and listened to what my needs were. He performed everything and explained what he was doing. I will be requesting him for my next visit. 😄
11 months ago
Roy Carrasco Pembroke Pines, Florida
The tech , Christian was awesome. He was very professional in his greeting to us and he explained to us what he was about to do concerning the spraying of our home. I watched him and he did not disappoint. He did everything and more. I would say he was the best one we ever had and we have had some good ones. He deserves a 5 star rating from us. Aptive should hire more people like Christian from Tampa, FL.
2 months ago
Reply from Aptive Pest Control
Thank you for taking the time to share your experience with Christian treating your home, Roy! We're thrilled to hear that he made such a positive impression through his professionalism, clear communication, and attention to detail. It's wonderful to know that he took the time to explain the service and followed through in a way that exceeded your expectations.
We'll be sure to share your kind words with the appropriate team. Feedback like this means a great deal, and we're glad Christian delivered the level of service you deserve. We're grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
We'll be sure to share your kind words with the appropriate team. Feedback like this means a great deal, and we're glad Christian delivered the level of service you deserve. We're grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Jun. 23rd, 2026
Ryan Lanting
Seth and Austin, with Aptive Environmental Pest Control were fantastic! They were very thorough in their sales and application of their pet-friendly and professional ways of tailoring preventive measures to our house! I would highly recommend them over any other companies in the city of Albuquerque, Rio, Rancho, etc. Top notch 10 out of 10 five out of five thank you so much to activActive Environmental Pest Control. Regards, Ryan
1 year ago
RB
Omar, I want to thank you for patiently answering my questions regarding the electronic paperwork. HUGE Thank You for identifying the 'spider mites' source - coming off the cinderblock walls towards the citrus trees. Keeping me informed on this first treatment of what you were doing. Working around my Mom, who has Alzheimer's. You had your hands full with us today and managed the job with Professionalism.
1 year ago
Review Source
Mike D
This was my first application from Aptive and Jeremiah was the gentleman who came out to my house.
Jeremiah was friendly and professional to say the least. He was very knowledgeable about the product and why it was needed in certain places of the yard. I've lived all over the world, and goos customer service is hard to come by. My experience so far with Jeremiah and Aptive has been outstanding!!
1 year ago
Review Source
Vern Darlington
Pros- So far they have kept their word. Seem to have a working product, and so far good customer service like you don't see much these days.
Cons - You must ask for a supervisor many times over before the call center will transfer you to someone who's in the States and English speaking; this is the better customer service.
You rarely get the same service guys. I feel like with all companies, the more the same guy comes, the more they want to please you and take pride in the service they do at your house instead of them seeing someone new and explaining everything all over to the new guy!
1 year ago
Review Source
Debbie Gonzales
Omar had great communication! I loved his final text with pictures as well check it out great text:
All done! We’re right in the middle of [spiders] season so that was my primary target today. I specifically treated where they live, travel, and enter and am super proud of the service I provided you today. I’m confident that I’ve taken care of any [spiders] problem in and around your home even if it may take 3-4 weeks to take full effect. You should be good to go all the way through when I come out next.
1 year ago
Review Source
Courtney Link
Technician was courtesy and very helpful. I had a sudden big issue inside my home and happened to have an appointment for my quarterly spray. Not only was he able to spray and treat the infested area but also installed a plug that can help in other areas as well. He explained what to expect in the next few days and how to treat the pests for the next few days.
1 year ago
Review Source
Nicole Woods
Aptive has been a wonderful addition to our home care. Their technicians always communicate thoroughly, arrive on time, and seem to truly enjoy their work environment. This is really important to us because if the company takes good care of their employees, I believe they will take good care of us. Every technician that has come out over the years has exhibited these same qualities, plus they do a great job keeping the pests out of our home!
1 year ago
Review Source
Christina Cheung
Dillian*, my service rep for the day. Came to the door and spoke to me about what specifically I was noticing and needed focused on, the helped me get rid of some of the smaller spider spots in the house before going to work on the outside. He spoke with me about what wet weather treatment would look like and overall left a very positive impression. I am so satisfied with my service today and still think I made the right choice for my house, my family and my pets, with Aptive.
1 year ago
Mekol Hard
Today the exterminator was awesome! He provided me with information and education that no one has given me in the time that I've been using this company. He took his time to treat every room in my home, provided me with mosquito treatment, put out fresh baits and traps throughout my home, and addresses my concerns of water bugs and moths as well by treating the outside. He was also very professional and very respectful and friendly. One of the best exterminators I've had thus far!
1 year ago
Review Source
MBethel
1 year ago
Reply from Aptive Pest Control
Thank you for your thoughtful feedback! It’s great to hear that your technician provided such exceptional service and made a positive impact. We truly appreciate your kind words about his professionalism and hard work. We’ll make sure your praise is shared with the team. If you need anything else, we’re always here to help!
Oct. 10th, 2024
Khanal78
Eusebio was hands down the best aptive representative that was highly professional at the work. He worked his way to interior and put good amount of detailed work outside for the ants and wasp issues we had going on. He worked with no supervision. He found the issues himself, applied treatment all over and made sure our home is ready for the winter season.
Highly recommended!!
1 year ago
Reply from Aptive Pest Control
Thank you for sharing your experience! We're thrilled to hear that Eusebio provided such professional, detailed service, addressing your ant and wasp concerns thoroughly. It’s great to know he took proactive steps to prepare your home for winter. If you need anything else, don’t hesitate to reach out!
Oct. 25th, 2024
Review Source
Todd Casterline
Great customer service. Aptive sent me an initial email with my appointment date and window. They then sent me a text reminder the day prior to service. Travis, the pest control tech then texted me giving me an approximate arrival time. Finally, he texted me when complete and sent pics of the service area. With a very busy schedule. I love the communication! Great job!
1 year ago
Reply from Aptive Pest Control
Thank you for sharing your experience! We're thrilled to hear that the communication from start to finish made it convenient with your busy schedule. It’s great to know Travis kept you updated and thorough with the service. If you need anything else, feel free to reach out!
Oct. 25th, 2024
Review Source
Paul Babula Selden, NY
I would just like to say Steven has been absolutely amazing. I have had other techs on-site and my security cameras have caught them servicing my property for about 4-5 minutes then leaving. Every time Steven has been assigned to my property I know the full treatment will be completed and I have nothing to worry about. If I could have Steven assigned to my property for all service visits I definitely see my self renewing my service contract when it expires. As mentioned if Steven was assigned for all my visits I would have no issues giving aptive a 5 star rating in every aspect.
2 years ago
Review Source
Jerry Siao Livingston, NJ
Since I signed up - I had 3 different folks work on my property but Gary has by far super exceed the others. He took the time and effort on the job. The others are in and out relatively quickly. This service call make me more willing to recommend Adaptive to others. Will see future work.
However, the scheduling and website does not work well at all and is one important factor for
me
2 years ago
Donna Cobb Hackettstown, NJ
Yesterday was my first introduction to your company. I had the pleasure to meet your salesperson Connor who earned my business. Later that day I had my first service . Jason was my service rep who could not have been more attentive to my needs that I had discussed with Connor earlier in the day. I had a horrible hornet’s nest that he addressed immediately. He made me aware of all of the procedures and efficacy oF the products that were used. Both of your representatives are consummate professionals and I look forward to doing business with your company.
3 years ago
Review Source
Daniel Castro Phillipsburg, NJ
My tech TJ is awesome. Professional. Polite. Detailed in his work. He should be promoted and utilized as an Ambassador for other field techs. I think he needs to be utilized for his strengths to help grow business which will be sustainable excellence in customer service in the field. That will create long term relationships and word of mouth opportunities for sales. I know talent as a former executive. Act quickly. People that care, like TJ with skills and education is rare in your industry. TJ is, amazing! Aptiv, please don’t disappoint me like GREENIX did.
3 years ago
Review Source
Janice Wickert Flanders, NJ
Shammal was absolutely wonderful. He is committed and diligent to his job. It is quite prevalent that he takes pride in what he does. He has a great personality and conquered our huge wasps nest! He was determined, and he did it! I must say he is the best out of all the people we have had come here from Aptive! I would like to request him for my future treatments. He is a 10!!! Thank you!!!
3 years ago
Review Source
Justin Brown
I recently had the pleasure of using Aptive's service, and I am delighted to share my overwhelmingly positive experience, particularly with their technician, Tara. Her professionalism, kindness, and attention to detail truly set her apart, making her an outstanding asset to the Aptive team.
From the moment Tara arrived at our property, it was evident that she was genuinely dedicated to providing excellent service. Her warm and friendly demeanor instantly put us at ease, creating a comfortable atmosphere for discussing our specific needs and concerns. Tara's ability to actively listen and understand our requirements ensured that she tailored her approach to address our unique pest control needs effectively.
What impressed me most about Tara was her exceptional knowledge and expertise in her field. She took the time to explain the entire process, educating us about the pests she was targeting, their habits, and the most appropriate treatment methods. Her informative explanations not only increased our understanding but also instilled confidence in the service being provided.
Tara's attention to detail was truly commendable. She meticulously inspected our property, leaving no stone unturned in her search for potential pest entry points. Her thoroughness and diligence were reassuring, as we knew she was committed to providing a comprehensive and long-lasting solution to our bug problems.
Beyond her technical proficiency, Tara's customer-oriented approach truly stood out. She went above and beyond to ensure that we felt heard and valued as customers. She spoke with us about the issues outside and how she was going to fix it. Her willingness to address our questions and concerns, no matter how trivial, exemplified her dedication .
Based on my experience with Tara, I would like to formally request her presence for all our future bug sprayer services. Her professionalism, expertise, and customer-focused approach make her an absolute pleasure to work with. Tara's commitment to delivering outstanding service undoubtedly earns her a well-deserved 10/10 rating.
3 years ago
