Name: Aptive Environmental
Rating: 4.8

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Terese Koestering Plymouth, MI

I moved to a new home and wanted some help with the inside spiders. Jeremiah from Aptive did a fantastic job for me and was very personable.!! He went above and beyond to make sure he took great care of all the areas of concern for me! Great Job Jeremiah for a job well done!! Thanks Jeremiah Terese Koestering Plymouth, Michigan

5 years ago

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Mike H Ballwin, MO

Ricky was amazing!!! Very positive and upbeat. He did a thorough job he took his time to make sure the job is done right the first time. He went the extra mile to do the job at a very high-level !!! He makes the service definitely worth the money !!!

5 years ago

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John Tampa, FL

As far as the total experience, he did a good job. The only problem is that he knocked down two small wasp nests, but didn't spray the wasps. He left about 2 hours ago and about 10-15 wasps keep flying around my front door. I will have to go out there and finish the job once they settle down. Other than that, he was professional and courteous and seemed to do a good job. I will see as the days/weeks go by.

5 years ago

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Betty N Miami, FL

Ashlee R is an outstanding representative who performed a very professional service to my home. She is very well trained, has a wonderful personality, provide information about her service and answer above and beyond any questions or concerns you may had. I will definitely refer her and ask for Ashlee for my next services.

5 years ago

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Robyn Auburn, WA

Well, today, as with all Aptive servicing, Avery did a great job communicating and troubleshooting for us. He was very courteous, efficient, thoughtful and professional. Thank you Avery! We hope the mice will stay outside!

5 years ago Edited September 14, 2021

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Becky Ballwin, MO

Darrion W. Took care of everything. I had lots of questions which he answered. He looked up information for me, sprayed, put out traps and took care of several areas about which I expressed concern. I’m very happy with the job.

5 years ago

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Katelyn S Converse, TX

Mike S performed my service and was amazing. He was extremely patient, kind, and courteous. He was very knowledgeable and asked questions to make sure he addressed my concerns. I have not had any pest control problems since he came out and treated.

5 years ago

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Mark M Uniontown, OH

Billy did a super job. He is the first associate to spray around the whole house and not just tell me swept for spider webs, I feel he should be rewarded for his stellar performance. I wish that he becomes my primary my primary person to apply product. Thanks Billy for a job well done. Mark M

5 years ago

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Jean R O'Meara

Alex was professional, thorough and explained what he was doing to treat my home/yard for fleas and why. He was very easy to talk to and was knowledgeable regarding all of the questions I asked. Alex represents his company in a very positive way an I am sure is considered an asset. His customer care skills are excellent.

5 years ago

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Kim Dorlaque City of Saint Peters, MO

I've been a customer for over a year and felt the technicians that came to the home were not actually covering all of the areas they needed to be spraying. This summer has been a bit difficult due to extreme weather conditions so I was blowing it off when I started seeing excessive spider webs popping up all over outside. But then I started seeing spiders in the house. I called the company and a sked to speak with a manager and instead they sent one to my home. He was excellent. He cleaned all of the bushes above and beyond my expectations. He also treated them all as well as the treating the complete exterior. Then he offered to return in two weeks to ensure all issues have been resolved. He also brought another technician with him that treated the entire house, taking the extra time to move things away from the walls so everything was treated. My disappointment was quickly turned around into great appreciation. I had expected them to make excuses for the condition they found the property in but they agreed this was not acceptable and took the utmost care in ensuring a positive outcome.

5 years ago

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Karla B. Dacula, GA

I have used Aptive services for the past two years and I never had any issue or complaint. However, I need to commend the exemplary service I received today from three very dedicated Aptive company professionals who went above and beyond in servicing my property. They are truly an asset to Aptive Company.

5 years ago

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Omar Herndon, VA

We had a bug infestation to say the least and they came to do the job on a holiday. The gentleman who showed up was punctual, professional, thorough, and kind. He even sprayed the garage and cleared out all the cobwebs outside and inside. Best exterminators around and my neighbors want to hire them as well.

5 years ago

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Hope Tillman Indianapolis, IN

Michael O did a great job servicing our residence this past Friday. He let us know he was there and handed us a card that explained everything he was going to do. Afterwards, I was thrilled to see a difference! All my spiderwebs were gone. Even the ones in the bushes!

5 years ago

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Jipto Bothell, WA

We had Nikia came today to our house. He's very courteous, and did a good hard work today. He's so professional in his conduct and treated our house with the proper pest product to eliminate the issue. I would have him to treat our house again in the future.

5 years ago

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Cat Wentzville, MO

Ashton was an excellent technician! He explained everything as he was treating my place. Very detailed and really shows that he cares about what he is doing. I appreciate this experience and will be requesting him for my next appointment

5 years ago

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Verstene Traylor Houston, TX

The Aptive Technician who serviced my home arrived at my home very promptly at the beginning of the scheduled time range. I really appreciated his promptness so that I could go ahead and complete the rest of my busy Saturday schedule without having to wait for him to arrive.

5 years ago

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N Kelly Seattle, WA

Replied quickly and were able to get in and service the property right away with top notch work. Most importantly the customer service was excellent every step of the process with each person I spoke to just as helpful and friendly as the last. Will be recommending aptive to anyone in the future

5 years ago

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fahad syed Seabrook, TX

The service person was very professional and timely, and his treatment reduced the ant problem significantly. However, I am not happy with Aptive for giving me with a late appointment. I had called last week of august for an appointment and they couldn't send someone until September 3. This was a major inconvenience, and we suffered a lot from ant bites and increasing infestations all over the kitchen.

5 years ago

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Alice Takeshita Murrieta, CA

You have been on top of our buggy situations in our home and yard, and your technician was so courteous and thorough getting all the problem areas I told him about. Thank you so much. I wish I had a card with the name of the technician on it though, so I could rate his visit.

5 years ago

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Bobbi Dunn

Patrick took care of our reported issue as a follow-up. He was thorough at explaining what can be handled and what is not covered. I appreciated knowing all because we also have a bug treatment performed by another company. Looks like we might save some money!

5 years ago

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Steve & laura gonzales Corona, CA

My name is Steve G.and we are using Aptive as our pest control co. We are very satisfied with there service, our pro tec. Joseph M even went as far as removing cobwebs from our patio chairs. He went above and beyond. Thank you Josep/Aptive

5 years ago

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Norman Silnutzer Monroeville, PA

Recently received the scheduled second treatment. The technician (Michael W) did a terrific job, The results of the second treatment were far superior to the first. Unlike after the first treatment we have seen no live centipedes or ants in the house. We have found a fairly large number of dead bugs. A big thanks to Michael.

5 years ago

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Kim Kent, WA

On time professional that confirm company safety regulations when there was a question about safe exposure for our animals. Advised how to fix the situation , call when rectified and they can return to spray Finished dusting and laid new traps.

5 years ago

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Diann Bacliff, TX

Christian arrived even though it had been raining and efficiently accomplished treating the exterior of our home. I appreciate both him and Aptive over all for keeping their commitment and assuring us that the products used will still be effective in spite of the rain.

5 years ago Edited September 14, 2021

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Sandra P. Austin, TX

Quinton A provided exceptional customer service. He introduced himself asked if there was any particular problems that needed special attention and provided special attention to those areas along with the regular maintenance. Thank you.

5 years ago

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Donna G Sacramento, CA

Love our Aptive Technician. He always does a great job taking care of our home inside and out. He’s very professional and friendly. We receive quarterly service and if any issues arise between service they respond back out at no additional charge.

5 years ago

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Randall Wells Seffner, FL

Chad, You were both friendly and professional. Enjoyed meeting you and hope you continue to service my home as well as stayin in contact. I sent a review in on you giving you outstanding marks. Congrats again on the new baby to be. Randy

5 years ago

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Charlene Graves Fredericksburg, VA

Jay was very professional and took his time around the windows where biting bugs have been getting in my house thru the screens. Jay said the biting bugs are Chiggers. I thnK Jay very much and I would vote for him to hve $5 more in his paycheck.

5 years ago

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Clint Rogers Fountain Valley, CA

Ozzie came by and asked about all our concerns, he then walked through the treatment he would be doing as well as cleaning out all the cobwebs & start of wasp nests. Once done he explained he would be back in 30 days, but to check in 15 and let him know if any issues or concerns come up and he would be back anytime

5 years ago

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N Weeks Edwardsville, IL

I haven't had any trouble with bugs since I hired them. I fid have to have them return for a between- appointments issue at no charge. Murphy was here today and as they can only do outside at this time,was here a short while. He was very polite and personable and explained today's procedure. Good job, Murphy. Nancy W

5 years ago Edited September 14, 2021

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Raul Cardenas San Antonio, TX

Previous experiences have been great; however the most recent service and treatment application on April 29, 2020 could have been better. We understand due to the COVID 19 issue, the inside could not be treated; therefore, since the inside was not treated the spray treatment application outside should have been heavier to ensure and prevent any insects from getting inside the house. While both front and back porches were dusted, the back porch spray treatment was light and the front porch was not sprayed. Normally we see puddles on the porches where the spray treatment is done and we can see indications along the foundation where spraying was done, but not today. Based on previous experiences with Aptive, we were disappointed with the service treatment done on April 29, 2018.

5 years ago Edited September 14, 2021

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Kathy Boynton Beach, FL

This visit was a result of no one showing up for my last scheduled visit. The technician was kind and pleasant and made me aware she waited 2 hours to come to my scheduled appointment - I joked and said you wouldn’t have had to if the last guy showed up. We chuckled. She was thorough and sprayed inside and out. I told her how I have lots of snails attached to my house and whatever the previous people did, wasn’t working. She waited me it was taken care of. Time will tell but this company is very responsive if/when I’m not 100% satisfied.

5 years ago

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PL Ashburn, VA

I’m not always impressed with Aptive’s service guys. But today’s service person, Enkhamgalan N, was very thorough and did a great job spraying inside the house and servicing outside. He absolutely deserves a great review!

5 years ago

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Bernadette Emens-Roucek Snohomish, WA

We were not aware of the 2 hour window so when 5pm came and went we thought nobody was coming. Our Aptive salesman called and informed us that our technician would be there soon, and told us there is a 2 hour window. Once she arrived she was efficient and friendly. I wish I could remember her name so she gets kudos...

5 years ago

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wnovini Puyallup, WA

Very friendly, very thorough. Spent considerable time going around the property, checking to make sure everything was done. Even spent time fixing/covering a vent/hole where we frequently get animals trying to get under the house. Was very impressed with her.

5 years ago

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Lisa R. Aldie, VA

Thank you for spraying the basement for due to many insects. I forgot to remind you to please make sure all gates are closed when done as we have 2 small dogs (I kept them upstairs). I worry about them getting out. otherwise, good job.

5 years ago

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Clyde Taylor Roseville, CA

The technician that came out was really great. He listened to what our concerns were and then he explained what could be done. He was very professional, courteous and friendly. We would like him to be the one that comes back for our future services.

5 years ago

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Arby S. Granada Hills, CA

Great customer service. Good price. Dindial M was very professional and friendly. He was on time and did very good job. He made sure that everything is perfectly done. Thank you again. Happy customer :) we recommend him and this company highly.

5 years ago

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Joyce T. Mentor, OH

Teck arrived on time and introduced himself and explained what he was going to do. I am elderly and he was patient and thorough. Ian C made me feel that I had made a good choice in this service. He thanked me and wished me a good day. So polite and professional!

5 years ago

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Jen W Ridgewood, NJ

Unfortunately we had a huge hornets nest in our yard. Rayshawn from Aptive was there the next day to take care of the problem. Tremendous relief! The nest was in a very dangerous area. We were extremely worried about kids and dogs getting attacked. Thank you

5 years ago

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Fred E Tomball, TX

Louis, my technician, was very polite and as he was asked questions from me and my daughter he answered us promptly and with mannerisms that he was knowledgeable with what he was telling us. He was very professional. We were pleased with his service. Fred E

5 years ago

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Robbyn Richmond, TX

I'm a fairly new customer and, so far, I'm pleased with the services Aptive has provided. But, more important to me is how professional and friendly all of my technicians have been. Dominic is another example of an excellent enbassador of Aptive. Thank you!

5 years ago

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R Nishida Sacramento, CA

As always, Aptive technicians are extremely thorough in assessing the situation prior to treatment, explain what chemicals are being utilized and the outcomes to be expected. I truly appreciate the professionalism provided and willingness to eliminate any unwanted pests in my home.

5 years ago

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Brian Annandale, VA

Abraham announced his presence and described what was to be done with this application. He asked if there were any concerns inside the home. He addressed the problem areas, worked efficiently and completed the application. His manner was friendly.

5 years ago

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Jeff S. Montclair, NJ

To be expected, the salesman was a bit pushy, but the senior service tech, Miquel O, who came to perform the initial flushing a couple of days latter more than lived up to the billing. Miguel is very knowledgable, very thorough, very kind, and very responsive. We have complete confidence in him and the service he performed Jeff S..

5 years ago

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Elizabeth I La Habra, CA

Lance was my technician, and I can't say enough about this young man. Not only did he greet me with a smile, but he was patient, knowledgeable, and certainly went above and beyond. He answered every question I asked with an explanation. Lance is definitely a keeper in this business.

5 years ago

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Ashley Fredericksburg, VA

The actual service was great. My complaint is more in concern to my dog. I don't know if the technician rang the doorbell and I didn't hear it, but I was not aware he was here. I went to take my dog out and saw the courtesy note. As I didn't know when it arrived, I thought he had been around earlier, thought nothing of it, and proceeded to take my dog outside. On walking a few steps out the door, I see his truck still in the drive way and realize that the outside had just been sprayed. I rush my dog back inside and had to spend the next 30 minutes inside with a 4 month old puppy who had to go outside. Every 5 seconds, she would walk back to the door, and I had to tell her no and pray she didn't have accident in the house. This could have been avoided had I been able to take my dog outside before he started treating. Also, I was lucky to see his truck. It would be nice if they did not get a response, the techs would put the 30 minute time for the safety of your customers' pets. Hopefully, this was not all for nothing as it started raining within 2 hours of the treatment.

5 years ago

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Janet Pearland, TX

Aptive Environmental has been a reliable service to our home. They let me know when to expect the tech. and if we need to be home for indoor treatments, all we have to do is let them know. They have provided a two hour window that meets our needs. The tech is always friendly, and professional.

5 years ago

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Kaci Sugar Land, TX

Tim was fantastic! He was very knowledgeable and explanatory of the process and materials utilized. He was attentive to detail, very friendly, and committed to excellence. He went out of his way to ensure that everything was performed as requested and to full satisfaction. I could not ask for better service!

5 years ago

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Verne Campbell Black Diamond, WA

So far my experience with Aptive Environmental has been positive. Those I speak with on the phone are helpful and the technicians that come to our home are polite and do a good job. Keena, to days technician, went the extra mile in finding issues that needed to be addressed and took care of them.

5 years ago Edited September 14, 2021