Name: Aptive Environmental
Rating: 2.3

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Marc Wynnewood, PA

They were thorough, friendly and on-time. They don’t just spray but also get rid of any cobwebs, look for hives etc. I have been using pest control companies for 20 years and have never seen a company and employees as good as this one.

6 years ago

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Elissa Dailey Valley Cottage, NY

The Technician was very cordial and explained all the services he would preform. This is my first service so I did not have many expectations. This tech gave me a complete rundown and did everything well and let me know when he was done and when my next service will be.

6 years ago

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Jenn Jones Riverton, UT

I was approached because they were completing services on my neighbor's home. I was given a substantial discount since they were already in the area (very smart marketing!). They had a technician there that day to spray my property. They were incredibly professional, quick, informative, and respectful of my home. I would definitely recommend!

6 years ago

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Bob Denver, CO

Ryan did a great job! Not only is he personable but he is very very knowledgeable and comes across to us as being extremely competent. I would certainly recommend Aptive. We had an adjustment on a previous visit and they were extremely fair. Aptive is very well priced and a good value for the services that are provided.

6 years ago

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DG Monument, CO

The technician Wes was fantastic! He arrived at the scheduled time and explained everything he did. He discovered I don't have voles which is why I contracted with Aptive. He explained what I needed to do to cancel my service. I called customer service and Sam and Zach were very helpful. I didn't have any trouble canceling the service. I don't think the sales rep Jordan was too pushy, but I am surprised and disappointed that he didn't know the holes I showed him were not vole holes.

6 years ago

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Korinne C Riverton, UT

Aptive Environmental is great and we've used their service for a couple years now. We rarely have bugs around our house so that means they are doing their job. Their employees have always been great! The number to call to cancel the appointment though could be better. It's hard to get someone to cancel it. That was only one treatment we wanted canceled, and we'll continue to be a customer.

4 years ago

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Mark Benson Nakhon Sawan, 60

I used to live on a farm were wildlife often found it ways inside your house. This problem was usually solved by finding the creature and relocating it but other pests like mice simply needed to be permanently removed. Aptive Environmnet has many products that work effectively which is something that I learned from experience. I highly recommend them to anyone with a mouse problem.

4 years ago

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Jack and Thelma Unangst Cave Creek, AZ

Most servers have done exactly what we have requested and a few have gone beyond what they were asked to do and took a brush to all overhanging porches to get rid of any cobwebs which amazed us. We have not had any encroachment of bugs or scorpions since they have serviced us. We prefer treatment that is as natural as possible and we believe they have it right. Thanks for your service.

5 years ago

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Abby Driggs Provo, UT

We had SOOO many bugs when we first moved into our little apartment in Provo. After Aptive came- bugs totally disappeared and didn't come back. I also found a ton of dead bugs outside on our porch/driveway a couple days after Aptive came and thought- wow... good thing I got pest control. I had NO idea how many bugs were living in my house. Yuck. The team is super good about coming back out if you aren't totally happy with the service.

7 years ago

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L G

RIP OFF, BIG TIME RIP OFF!!!! I'LL NEVER LET ANOTHER SOLICOTOR STEP FOOT IN MY YARD AGAIN!!! THEY'LL TELL YOU ONE THING AND CONTRACT READS ANOTHER, HAD TO CANCEL MY CARD JUST TO GET THEM TO STOP INVOICING, ADVICE, DO IT YOURSELF OR DON'T APTIVE! EVER!!!!

4 months ago

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Catherine Haggerty

Have always received excellent service & all both ladies & gentlemen who have done my service have been so very nice

4 months ago

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Jacob Waitz

They promise a lot and deliver very little. Unless you watch them do the pest control or complain about lack of service they do very little they're in and out of a half acre property in less than 5 minutes. I've seen no difference whatsoever with the amt problem I originally hired them for Do not waste your money!

4 months ago

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Tracy Hahn

I have tried to cancel my account several times, but Aptive will not let me cancel early without a penalty. I am having to pay $199 for early termination. The last service technician that came to my home was here less than 4 minutes and did not even come up to my front porch. I am very dissatisfied with the service that I have received.

4 months ago

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Renee Gaudette

I can't be paying $90 a month, especially near the Holidays! And now to cancel I will be charge $199! that is nuts. What is the difference! I don't need service in the cold weather nor do I have rodents. I don't like to be locked in and pay for not using something.

5 months ago

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Boox Gan

This company is not trustworthy. The sales man told me that my plan is to for them to spray every 40-50 days, but in reality, they sprayed every two months. In addition, they told me there is no penalty if you cancel the plan, after 8 months, I really do not see effective result, there are still bugs on the windows, so I tried to cancel it, they charged me $200!!! For early cancelation. Never use it, either the salesman or the company is lying.

7 months ago

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Denes J Chapo

Please do not use this company. I signed a service agreement to handle a pesky Yellow jacket problem. The company did multiple treatments without any results, if anything it just made the hive angry. We called out another company and the Yellow jacket infestation was handled within 24 hours. Now upon attempting to cancel my agreement they are charging me a $199 cancelation fee.

8 months ago

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Sarah McGeehon

They put in so much effort to not do their job. The first service was amazing, everything following has been like pulling teeth. I have to call them (roughly 2-3 times weekly) to get an appointment scheduled, and they don’t offer recurring appointments to be scheduled. When the technicians finally do come out they sweep spider webs so it “looks” like they did something and then leave. No spraying, no treatments, no anything. I have spiders/ ants/ stink bugs/ mice & rats/ etc. that I have taken care of by myself because Aptive can’t be bothered to do their job

8 months ago

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Linh Tranvu

Eli came by and service my house, in a quickly manner. Did way more then Clark. I would definitely recommend. Thank u guys

8 months ago

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Hector R Soto Jr

I was with the company for a year didn’t see much improvement at all. They would schedule appointments. Send you a text. Never knock or call when they arrive. Anything they could do to avoid actually doing the work spray my front door and consider it work complete I’ve had enough in the day I canceled. I was charged early on my billing cycle when I advised the customer service representative. He told me we can come out and service at one more time but no refund was available. This place is a scam. Complete waste of money.

8 months ago

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Alex

You can also call our customer service hotline directly at 844-573-7111 if you’d like immediate assistance. Thanks so much for bringing this to our attention. We truly value your time and appreciate the opportunity to make this right. Best regards, Customer beware, read the fine print apparently a verbal agreement doesn't with this company is not binding, I made an agreement with the tech representative that this would be a one service and he agreed!! I was text a message from Aptive pest control that they were sending out a tech to spray again. They said I signed a contract for services I did not agree upon on the day I spoke with the sale representative and had my house sprayed.

8 months ago

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Brett Wudtke

Where to begin…from day one, the company was horrific to work with!!!!! I was told one thing by the original salesman, but when it came time to have my appointment, it was cancelled because I was supposed to be home for the initial treatment, but because I have a very busy schedule, I was told by both sales and supervisors that I do not need to be home and this back and forth went on for about three times, until I made a day work in my schedule and the crew that came out was 28 minutes late past the schedule window. Afterwards, I called the company and they agreed to give me my first three treatments for free, but this wasn’t the case as I have been charged for both services so far. I wanted to cancel my contract with them, but a fee was in place to cancel, so I was told to wait out the contract expiration and then it doesn’t cost you anything, except a supervisor told me I could cancel my contract, but that is not the case. I have been hung up on several times by supervisors, mislead, lied to, and false promises have been made by them. The absolute worst company to work with by far. I wouldn’t recommend this company to my worst enemy, you’ve been warned.

9 months ago

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Lee Metcalf

The guy came to our door and the services sounded great. They came out two days later after we got rid of our previous bug people and the bugs started coming back slowly. After a month you couldn’t even be out in our yard for the mosquitos. We called them multiple times to come out and they would spray and the bugs would be gone for a day or so and be right back. This went on for a few weeks. Finally we canceled the card that we had service with them through and went back to our local pest company. Do not waste your money. It is a scam. Plus when you call customer service it’s not even someone from this country.

9 months ago

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A

Hello, Hope you are well. This is more about scheduling issues. I am not sure how customer service updates their technicians but somewhere it is not working. This has been happening almost every time where either technician comes way early than the given time window, or way late. Also, they are not calling 30 mins ahead of time. Today our service window is from 4pm to 7pm. Brandon came at 7am in the morning knocking hard on the door. I understand few minutes here and there but we have schedule for reasons. We had just woke up and that loud noise of knocking door made us fearful. When I requested the person please come back in the scheduled window he started explaining. Finally he agreed to come back in the committed window. Then again they came around 3pm in the middle of the my client meeting, where I can not come and open the door. We have different meetings and schedules that's why we made an effort to schedule specific time. I am not sure how hard it is to come in the committed window of 4pm to 7pm. Also, call 30 mins before so we can be ready. If can not done every time than I feel that there is no accountability nor care for customer's request. I am still waiting today now in the actual window for them to come for service. I have the feeling they will not come in the actual window at all like last few times. I hope this can be addressed. Thank you.

10 months ago

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Shankar Sundarajan

Do not use Aptive. We paid extra specifically to have mosquito treatment included in our service — it was the only reason we switched providers. Despite this being in our contract and repeated reminders to both technicians and customer service, they have never actually treated for mosquitoes. Their techs don’t seem to understand how mosquito control works — they just spread granules for ants and call it a day. No spraying into trees or shrubs, no effective treatment, no accountability. The company is inflexible, unresponsive, and clearly not delivering the service they’re paid for. Extremely disappointing. Avoid Aptive.

10 months ago

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Andrew Bale

John did an amazing job today. He went above and beyond and I mean that. He was by far the best Aptive technician I’ve come across. I appreciate the service he provided for my home and family.

10 months ago

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Rynsurf Arnsurf

★☆☆☆☆ – Total Scam, Stay Away I strongly advise against using Aptive Pest Control. Their products do not work — plain and simple. The mosquito treatment was completely ineffective. I noticed zero difference after the service, despite their promises. Worse, I was quoted $800 for termite traps, which I agreed to only because I was told it included monthly inspections at $59 and that I could cancel at any time. That was a lie. When I tried to cancel, I was met with runaround excuses, hidden fees, and unhelpful customer service. They make it nearly impossible to get out of their contract. This company will scam you with slick sales tactics, lock you into unnecessary services, and then provide cheap, ineffective treatments. You truly get what you pay for — and in this case, even that’s a stretch. Don’t fall for it.

10 months ago

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Lu

The salesman that came to my door lied. Do NOT trust company. He stated that they sprayed for bees and I showed him where the area was. This was the main reason , I signed with the company. The salesman also told me the first application was free which it was not and I was charged. I contacted the company after the paper they left after treating did not state anything about treating the bee area, and was told that they do not treat bees. I explained what the salesman stated but was stilled charged. It is NOT an amazing company when they lie and then do not reimburse you. Their survey also ask if you were treated for bees/ wasps. Never sent me a receipt of the contract nor bill. Only the best rating show on their reviews.

11 months ago

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A.M.

I heard a very aggressive knock at my door, thinking it was a neighbor needing something, I immediately opened it. That was my first regret. I had the “pleasure” of dealing with someone who questioned if I was the owner of the home with a certain tone, didn’t introduce himself or ask me for my name and went into his whole song and dance without me getting a word in. I gave every hint that I was busy and needing to leave…out of the blue he asked if I’d want treatment today, even after telling him I’m already on a monthly payment with a different company. Upon telling him I wasn’t interested at this time, he didn’t thank me for my time and rudely left. If you want someone’s business, I highly suggest you make someone feel appreciated and well informed…not rip their current decisions on pest control and act like it’s surprising that you’re in fact the home owner. Try to be more Adaptive and less “Aptive”

11 months ago

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Bradley Powers

My service tech Justin did a fantastic job. He gave a 30 minute heads up and was on time. He explained everything he was doing and was very thorough with his application of the insecticides. Keep up the good work young man!

1 year ago

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Paul G

Recent Control service performed by Charris was Grade A+. He communicated clear instructions when he will be there and texted clear pictures of the areas he tackled. So far the best control service I have received.

1 year ago

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Victoria

Richard did an amazing job -- really took the time to treat my property, provided me with an update when he was done followed by photos of areas he treated!! Truly on-point from beginning to end!!

1 year ago

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Temple 2022

I liked the communication Dan S. and I had regarding my property and the treatment. I was home and it was important to me that everything was done correctly. Thank you. PDG. temple, Texas

1 year ago

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Nicolle Landowski

Aptiv had been overall hit or miss for us. We get some great technicians and service at times (recommend Sasha!) and other times the service has been really bad (technicians trying to come very late at night to do a treatement, missing appointments, being disconnected when on the phone line or long wait times). I hope the company rewards its good employees and continues to improve!

1 year ago

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K Cozi

The specialist that came (Cam) was smart , ok nsightful and crazy helpful in pointing out areas of concern with my new house and how bugs are getting in! Calling my HOA asap!

1 year ago

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Gacha_ wolf

The tech was here in the AM as we had requested, that was very important. He s processional and efficient in his job duties . We would like to request to have him return return on our next appointment.

1 year ago

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Jeremy Bopp

The treatments work, and the technicians are on time and reliable. On the extremely rare occasions when things aren't perfect, it's easy to get an additional visit to make it right.

1 year ago

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Angela Torres-Choi

Cameron B serviced my home today and his work was impeccable! Cameron listened to my pest control concerns and then adjusted his service to my home's pest control needs. 5 Stars for Cameron!

1 year ago

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Rick Zaunbrecher

Our technician showed up at the time they said. Other than that it was subpar. The technician wasnt going to spray the inside of the house until I asked about it. They were vaping in the truck, ready to leave, I had to ask about the inside being done and the reply was “I wasn’t told to do it”, pretty lazy. He agreed to spray the inside after the request and proceeded to walk around with dirty boots and sprayed a foot above the baseboards, soaking our cabinets, dishwasher, and furniture. Overall really poor and minimal effort given which is disappointing based on the price we pay for each visit

1 year ago

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Mitchell Mcdaniel

Rodrigo has great customer service and was thorough in ensuring my home was secure from any pest disturbances. Thank you so much Rodrigo and Aptive for your continued professionalism and support. Well done!

1 year ago

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Brad Schultz

Had an outstanding experience with Aptive Environmental. The team was professional, efficient, and knowledgeable. They addressed my pest concerns quickly and effectively, leaving my home pest-free.

1 year ago

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Iris Marquez

Today I had a gentleman that not only had great communication but also gave me some great tips and advice on my situation. Always enjoy the Aptive crew and their professionalism.

1 year ago Edited February 7, 2025

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Elizabeth Pucci

My rating is based on multiple positive experiences with Terrance. He always has a positive attitude and is provides me with all the info I need to feel satisfied with my service.

1 year ago

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Earlyn Williams

The tech Dan was very thorough and professional!! He asked if and where I noticed and insect issues and applied to those areas as well as the general areas that are normally done. Great job Dan!!

1 year ago Edited May 12, 2025

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Pamela Ross

The technician is always professional, friendly, and knowledgeable! Aptive virtual support is also very easy to work with. I love being able to reschedule my appointment with text messages.

1 year ago

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Paul Ross

Travis (AP #45432). Very kind and considerate to our needs this visit. Was very attentive to areas that needed service and maintained a professional demeanor. Thank you to Travis and the whole Aptive team

1 year ago

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Nora

Always the best, knowledgeable and informative from Aptive. Marcus was observant of the happenings in our yard and informed us of them. And also informed us of a pantry issue and what needs to be done as a preventative.

1 year ago

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Malcom Terry

I was pulling into my driveway as associate was leaving. She backed up and got out to give me a summary of the services performed, described where and what and asked if I had any questions.

1 year ago

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Raymond Nunez

The communication and pictures sent to me after the job was done is something I greatly appreciate. As always, Aptive and their Technicians do a spectacular job and im always happy to hear from y'all!

1 year ago

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Zachary Waits

Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.

1 year ago

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Matt Harris

I like the overall service including the products used. The only issue I dislike is the price per visit. Unfortunately, the price is a big negative. I pay over $200 per visit and they want to visit a minimum of 8 visits per year. I may have to seek another service after my contract expires

1 year ago