Aptive Pest Control

This was the 2nd service Ive had done. Tech did a great job, knocked down webs and sprayed thoroughly. Also mentioned a re-service was available should problems arise between the quarterly visits. So far very pleased with Aptive and have already recommended them to neighbors.

They were thorough, friendly and on-time. They don’t just spray but also get rid of any cobwebs, look for hives etc. I have been using pest control companies for 20 years and have never seen a company and employees as good as this one.

The Technician was very cordial and explained all the services he would preform. This is my first service so I did not have many expectations. This tech gave me a complete rundown and did everything well and let me know when he was done and when my next service will be.

I was approached because they were completing services on my neighbor's home. I was given a substantial discount since they were already in the area (very smart marketing!). They had a technician there that day to spray my property. They were incredibly professional, quick, informative, and respectful of my home. I would definitely recommend!

Ryan did a great job! Not only is he personable but he is very very knowledgeable and comes across to us as being extremely competent. I would certainly recommend Aptive. We had an adjustment on a previous visit and they were extremely fair. Aptive is very well priced and a good value for the services that are provided.

The technician Wes was fantastic! He arrived at the scheduled time and explained everything he did. He discovered I don't have voles which is why I contracted with Aptive. He explained what I needed to do to cancel my service. I called customer service and Sam and Zach were very helpful. I didn't have any trouble canceling the service. I don't think the sales rep Jordan was too pushy, but I am surprised and disappointed that he didn't know the holes I showed him were not vole holes.

We had SOOO many bugs when we first moved into our little apartment in Provo. After Aptive came- bugs totally disappeared and didn't come back. I also found a ton of dead bugs outside on our porch/driveway a couple days after Aptive came and thought- wow... good thing I got pest control. I had NO idea how many bugs were living in my house. Yuck. The team is super good about coming back out if you aren't totally happy with the service.

Tried to cancel service, they said it was cancelled paid up for the contract and but never cancelled it Kept billing me even though they never came out. Had to cancel again and pay for service never given. Do not sign a service contract use somebody else it will be cheaper for you.

Aptive charges clients for visits that do not take place. On Jan 13 a note was submitted stating they serviced my property however my dog was out back and services was not done. When I had communication with them I questioned why I was billed they confirmed the property was not serviced but did not remove the charge. I checked the camera they never even came to the back of my property. When I closed out my account they are trying to charge me 200.00. I will be reporting them to the BBB. I also question all of the other visits now. Do not use this company.

Worst customer service EVER. When they schedule a service they make you wait all day because they cannot give you a window timeframe. Today was the last straw. I received 2 text messages over the last few days saying I have a service scheduled for Jan 5. I waited all day and no one came. I called Aptive and they said the system auto rescheduled me and yet I didn’t receive a text message or phone call to explain this to me. They wasted my whole day yet again. This is a constant issue with this company.

the sales person told me the service would be every 3 months and when the guy came to my house. The agreement i signed apparently was a contract with a hefty cancelation fee and turns out to be monthly. I was sitting here waiting for the 3 month visit. Apparently i now owe $300.00 for the guy to spray 5 min 3 months ago. i sent an email to one email listed on site. The told me to email another address, Then that email told me not to email them. So who exactly am i supposed to talk to about being swindled?

Were it possible for me to give one star, I absolutely would. This company has zero transparency regarding how many treatments you have left under your contract. Even once your contract expires, they will continue to show up and, of course, bill you. It is virtually impossible to get them to agree to stop showing up every month. And they refuse to provide written confirmation that the contract has been fulfilled and is no longer in effect. DO NOT USE!

I truly hope that no ones falls for the bad service this company provides. I let them know multiple times the service did not work and actually made some problems worse. Then on one of the appointments the tech shows up, my friend was trimming the bushes went inside to get out of their way. When they went back outside as they were leaving the clippers were gone with them! One of the appointments they claimed to have come out they never showed up. And to add insult to injury when i called to cancel this sorry service with them they still charged me $199.00! I talked them about this twice with no resolve. PLEASE DO NOT FALL FOR THIS COMPANY AND IT'S SORRY CUSTOMER SERVICE.

The customer service representative that answered my phone call was very professional but could not resolve my issue. Aptive team was very unprofessional and provided me with very poor service and accordingly I requested to stop the service. Aptive team did not care about my concern and only cared about one outstanding bill. I paid that bill although I have not receive any service at that time. Now Aptive is repeating the same thing and posting another bill without any service received. It’s a vicious cycle Aptive keeps scheduling service visits although I called them many times advising them not to send any technician to my house but they keep posting invoices on my acount for about ~$49 without any service provided and keep asking me to pay to clear my balance. Unbelievable business.

You can also call our customer service hotline directly at 844-573-7111 if you’d like immediate assistance. Thanks so much for bringing this to our attention. We truly value your time and appreciate the opportunity to make this right. Best regards, Customer beware, read the fine print apparently a verbal agreement doesn't with this company is not binding, I made an agreement with the tech representative that this would be a one service and he agreed!! I was text a message from Aptive pest control that they were sending out a tech to spray again. They said I signed a contract for services I did not agree upon on the day I spoke with the sale representative and had my house sprayed.

Where to begin…from day one, the company was horrific to work with!!!!! I was told one thing by the original salesman, but when it came time to have my appointment, it was cancelled because I was supposed to be home for the initial treatment, but because I have a very busy schedule, I was told by both sales and supervisors that I do not need to be home and this back and forth went on for about three times, until I made a day work in my schedule and the crew that came out was 28 minutes late past the schedule window. Afterwards, I called the company and they agreed to give me my first three treatments for free, but this wasn’t the case as I have been charged for both services so far. I wanted to cancel my contract with them, but a fee was in place to cancel, so I was told to wait out the contract expiration and then it doesn’t cost you anything, except a supervisor told me I could cancel my contract, but that is not the case. I have been hung up on several times by supervisors, mislead, lied to, and false promises have been made by them. The absolute worst company to work with by far. I wouldn’t recommend this company to my worst enemy, you’ve been warned.

The guy came to our door and the services sounded great. They came out two days later after we got rid of our previous bug people and the bugs started coming back slowly. After a month you couldn’t even be out in our yard for the mosquitos. We called them multiple times to come out and they would spray and the bugs would be gone for a day or so and be right back. This went on for a few weeks. Finally we canceled the card that we had service with them through and went back to our local pest company. Do not waste your money. It is a scam. Plus when you call customer service it’s not even someone from this country.

Hello, Hope you are well. This is more about scheduling issues. I am not sure how customer service updates their technicians but somewhere it is not working. This has been happening almost every time where either technician comes way early than the given time window, or way late. Also, they are not calling 30 mins ahead of time. Today our service window is from 4pm to 7pm. Brandon came at 7am in the morning knocking hard on the door. I understand few minutes here and there but we have schedule for reasons. We had just woke up and that loud noise of knocking door made us fearful. When I requested the person please come back in the scheduled window he started explaining. Finally he agreed to come back in the committed window. Then again they came around 3pm in the middle of the my client meeting, where I can not come and open the door. We have different meetings and schedules that's why we made an effort to schedule specific time. I am not sure how hard it is to come in the committed window of 4pm to 7pm. Also, call 30 mins before so we can be ready. If can not done every time than I feel that there is no accountability nor care for customer's request. I am still waiting today now in the actual window for them to come for service. I have the feeling they will not come in the actual window at all like last few times. I hope this can be addressed. Thank you.

Recent Control service performed by Charris was Grade A+. He communicated clear instructions when he will be there and texted clear pictures of the areas he tackled. So far the best control service I have received.

The specialist that came (Cam) was smart , ok nsightful and crazy helpful in pointing out areas of concern with my new house and how bugs are getting in! Calling my HOA asap!

Rodrigo has great customer service and was thorough in ensuring my home was secure from any pest disturbances. Thank you so much Rodrigo and Aptive for your continued professionalism and support. Well done!

The tech Dan was very thorough and professional!! He asked if and where I noticed and insect issues and applied to those areas as well as the general areas that are normally done. Great job Dan!!

Always the best, knowledgeable and informative from Aptive. Marcus was observant of the happenings in our yard and informed us of them. And also informed us of a pantry issue and what needs to be done as a preventative.

Captive has been very reliable over the years. Sasha is our tech and she's a rockstar! She's always giving us suggestions to enhance the treatment she does to our property, clearly going above and beyond every time.