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Aptive Environmental

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11,166 User Reviews

9.0

Overall Score

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Kimmarie Bethpage, NY

The tech that came by was great. I am definitely requesting Kemar to come by again for my next treatment. He was very professional and very kind. He explained any questions or concerns I had. Excellent employee. Great experience.

6 years ago

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Adilia Riaz San Antonio, TX

My account manager was so freaking informative and the young man that came to our house was very specific and very service oriented. Please send the same guy all the time. His personality matched mine. I’m a very strong minded person and was so patient with me. Thank you again for matching our family perfectly with these individuals.

6 years ago

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NR Houston, TX

Our technician came into our home and sprayed throughout the kitchen, He also inspected the garage and patio area. We pulled out the oven and threw some more traps in the area and identified spots of entry for the cockroaches. He offered to spray other areas of the house too. Very quick.

6 years ago

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Craig R Williams Woodbridge, VA

Jonathan S (technician), did an "outstanding" job! Very professional, courteous, and thorough. He was a pleasure to deal with and we look forward to renewing our contract with Aptive Environmental. Their commitment to excellence is second to none. Thank you, Craig R. Williams

6 years ago

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MTM Denver, CO

Great, kind, thorough and friendly service Thd 2 guys, Alex & Blake were very conscious of dragging in any dirt into our home, so they put kn surgical booties while they were in the house. They get a 5 stars rating from me.

6 years ago

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Patricia & Sergio Molina Temecula, CA

Aptive Environmental Takes great care of there customer's !! I have been a customer for over 2 years and I'm always pleased with my service's !! Jeff takes excellent care of us and always goes that extra mile to make sure we are taken care of. Thank you, Loyal Customers Patricia & Sergio Molina

6 years ago

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Larry Bowler Sandy, UT

Kobe was awesome. He was very polite and courteous. He explained the service he was going to perform very well. He completed it in a very timely manner but did it efficiently and thoroughly.. Thank you for sending such a great young man to do our service!

6 years ago

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Vida Vojdani Morrison, CO

Lyle did an excellent job and took care of all my problem areas and concerns. He called prior to arrival which I appreciated. Last Friday, I was supposed to have a treatment but the technician did not show up well past the window of time that was promised and did not call ahead for me to tell him I was not home. It is a waste of both of our times. I do feel the technicians seem to have an undue time constraint and are typically rushing through the treatment which is possibly the reason I seem to need a retreat more frequently than I used to have with my previous pest control company. Lyle took the time to really get every room and the outside and I hope this takes care of my issues once and for all.

6 years ago

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Ken Carlile Kansas City, MO

This was our first introductory treatment. Amanda O was very knowledgeable and interested in doing a great job. She made an effort to go above expected to treat what was needed. We were very pleased with her and like to request that she be the one to continue treating our home .

6 years ago

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Don Scurti West Covina, CA

This was the 2nd service Ive had done. Tech did a great job, knocked down webs and sprayed thoroughly. Also mentioned a re-service was available should problems arise between the quarterly visits. So far very pleased with Aptive and have already recommended them to neighbors.

6 years ago

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Marc Wynnewood, PA

They were thorough, friendly and on-time. They don’t just spray but also get rid of any cobwebs, look for hives etc. I have been using pest control companies for 20 years and have never seen a company and employees as good as this one.

6 years ago

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Elissa Dailey Valley Cottage, NY

The Technician was very cordial and explained all the services he would preform. This is my first service so I did not have many expectations. This tech gave me a complete rundown and did everything well and let me know when he was done and when my next service will be.

6 years ago

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Jenn Jones Riverton, UT

I was approached because they were completing services on my neighbor's home. I was given a substantial discount since they were already in the area (very smart marketing!). They had a technician there that day to spray my property. They were incredibly professional, quick, informative, and respectful of my home. I would definitely recommend!

6 years ago

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Bob Denver, CO

Ryan did a great job! Not only is he personable but he is very very knowledgeable and comes across to us as being extremely competent. I would certainly recommend Aptive. We had an adjustment on a previous visit and they were extremely fair. Aptive is very well priced and a good value for the services that are provided.

6 years ago

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DG Monument, CO

The technician Wes was fantastic! He arrived at the scheduled time and explained everything he did. He discovered I don't have voles which is why I contracted with Aptive. He explained what I needed to do to cancel my service. I called customer service and Sam and Zach were very helpful. I didn't have any trouble canceling the service. I don't think the sales rep Jordan was too pushy, but I am surprised and disappointed that he didn't know the holes I showed him were not vole holes.

6 years ago

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Carmen Verdejo

Joseph did a great job and provided exceptional customer service. Thank you!!

2 months ago

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Korinne C Riverton, UT

Aptive Environmental is great and we've used their service for a couple years now. We rarely have bugs around our house so that means they are doing their job. Their employees have always been great! The number to call to cancel the appointment though could be better. It's hard to get someone to cancel it. That was only one treatment we wanted canceled, and we'll continue to be a customer.

4 years ago

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Mark Benson Nakhon Sawan, 60

I used to live on a farm were wildlife often found it ways inside your house. This problem was usually solved by finding the creature and relocating it but other pests like mice simply needed to be permanently removed. Aptive Environmnet has many products that work effectively which is something that I learned from experience. I highly recommend them to anyone with a mouse problem.

4 years ago

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Jack and Thelma Unangst Cave Creek, AZ

Most servers have done exactly what we have requested and a few have gone beyond what they were asked to do and took a brush to all overhanging porches to get rid of any cobwebs which amazed us. We have not had any encroachment of bugs or scorpions since they have serviced us. We prefer treatment that is as natural as possible and we believe they have it right. Thanks for your service.

5 years ago

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Abby Driggs Provo, UT

We had SOOO many bugs when we first moved into our little apartment in Provo. After Aptive came- bugs totally disappeared and didn't come back. I also found a ton of dead bugs outside on our porch/driveway a couple days after Aptive came and thought- wow... good thing I got pest control. I had NO idea how many bugs were living in my house. Yuck. The team is super good about coming back out if you aren't totally happy with the service.

6 years ago

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Josh Mudse

I should have known when they knocked on the door. The service sucks. Totally ineffective. Can’t get anyone on the phone without waiting over an hour. No appointments available online. Our bug problem is worse 6 months in to the contract. Run to a local pest control company and stay far far away from this scam.

3 months ago

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chou xiong

Terrible customer service. You will never get hold of them. When you call, you are directed to a call center. The wait is over 30 minutes. When you cancel, there's a fee, over $100. So it is not a cancel whenever you want. Beware of this company.

4 months ago

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Robert Pampin

This is a noneya company! None of you should use this service! Just paid them for the foundation spraying done in NJ in mid Feb. Canceled service and they still came out to spray stating it was the last visit per my ending contract. Worthless

5 months ago

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Kris Nuyten

A rating of 1 is too good for this company - I’ve never had so much trouble with ants until Aptive started treating my home in June 2025 - 5 treatments in two months didn’t solve it - over the counter Terro worked so much better.

5 months ago

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LP

Deceptive practices. I asked 4+ times on the phone to have a technician come every 3 months. They tried to send someone every 2 months each time. I finally had enough. Avoid this company. You are in a contract once they start FYI.

5 months ago

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Jordan Levine

Used them for months saw no difference in them being here or not. Tthey missed a month without contacting me so I cancelled my plan they charged me over two months price to cancel. So it’s a company that will skip servicing your home charge you anyways and then charge you on the way out the door. If you wanna pay for four months of service to never see them a single time this is the business for you…..

5 months ago

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KRISTI GILBERT

SCAM!! They come spray and it does NOT work. Then when you've had several different sprays and it doesn't work, good luck canceling their crappy service. They charge you $199 to cancel. They expect you to hold up your end of the deal by paying the cancelation fee but they don't hold up their end of the deal by providing services that actually work.

7 months ago

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Dave Medley

I called in and canceled my service. I was still charged why. I called in and talked to someone waited on hold for 30 plus minutes to be told a manager would call me back in 10 minutes and reimburse my money. I never got a call back. I called back 1 hour later for someone to tell me I am not getting my money back and I would get a call back from a manager it’s the next day and still no call back. The call was recorded when I called in to cancel my service which I clearly stated i want to cancel my service.

7 months ago

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Sarah Baltzell

I signed up for a one-time service. The technician came to my home and performed the service for exactly 14 minutes, which included 2 minutes of talking with me on at my front door. They proceeded to waive a wand around my yard and walk around the perimeter of my house. The service was completely ineffective. This company has fradualent business practices. Do not use them.

7 months ago

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Jason Finch

If I could give less than one star I would. I have more bug bites than ever. They don't show when they say they do. I have ants, moles, tics, and mosquitos. They have not helped in any way whatsoever. Then you get a call and are told how they are going to help. But no one shows and when they do they focus on everything but what you wanted. They actually hung things to attract mosquitos where we play corn hole and volleyball. My old company never had to be called back. They came once a month and we had no issues.

7 months ago

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Atl Atl

This is a shit termites period. They are unprofessional, their poison doent kill cockroaches, they keep charging you month to month even though they don't appear at your place to do the service. There customer service doesn't have one single person to br in charge for the service. Other day I stay over an hour on the phone trying to resolve the problem. They overcharge you if you don't keep your eyes open and check your account. They are awful. I tried to hire the Orkin company,I don't know why my call was directed to this shit company. They're rats,not honest company.

7 months ago

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Garrett Varner

Con artists, the sold my wife a one time service and if we liked it we could sign up. The copy and pasted her signature on 2 year premium contract and signed us up for auto pay. After many calls and threat of legal action we got out of it. 💯 illegal what they did. Do your research and you will see nothing but bad and illegal tactics from this shitty company

8 months ago

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Kevin Kettmann

I had the sales representative stop by my house on Saturday. He promised that the people would visit every month during the warmer months and less often when it go cold. He stated that they now spray three feet up from the base boards around the perimeter, and he stated that they spray at the top where they dust away the spider webs. When the tech showed up he presented the contract, the price quoted by sales covered nothing promised and the tech stated that none of the procedures I described were true. The sales rep said they prided themselves in communication and gave a big speech about it, but every word that came out of his mouth turned out to be false. If this is the Aptive way of trying to secure business, they are going to have trouble moving forward. The sales guy promises one thing, then the tech shows up a few days later and says "Hey, you forgot to go over the contract with sales. Here it is."... and then the paperwork is nothing what the sales team promised. Very dishonest. Luckily I was able to send the guy away before he did any work. This was in San Jose, CA on May 17th, 2025 when this all happened.

9 months ago

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lum carter Carter

Very disappointed with customer service representative. Call in today to decide not to continue my service with Aptive Environmental. Well during call I was told I have to meet my 2-year agreement. My reply was I've had service with you for over 3 years. Only thing I ever did was call for a lower price. Which when I made this call I got locked back into a 2-year agreement apparently without my knowledge. Closed out my old account and started a new one. Further both the representative on the call and her manager told me I only had one contract with them the excising one. Manager boldly said give me the old account number then. Which they had no idea that they were talking with career Human Resources representative. I keep a copy of everything. Now once I read the old account number to them miraculously the manager had the ability to find my old account. Now this is after she Boldly told me she looks in all locations for my name, email address, and phone number. To add more insult after all this I still have to pay the penalty to leave a service I never signed up for again. Good luck, but after this today I recommend keeping copies of everything you can with Aptive Enviornmental.

9 months ago

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Sailesh

The door-to-door salesperson who showed up at my home was overly pushy and took far too long to come to terms with the fact that I was not interested in signing a contract. My interaction with him (the most uncomfortable one I've had with a door-to-door salesperson) makes me completely uninterested in considering Aptive in the future. Some of his comments and questions were irrelevant, unnecessary, and as was the case with a previous reviewer (Danielle C), disrespectful towards women. When I made it clear that I don't make decisions like signing pest control contracts without discussing with my wife first, his response to attempt to get me to sign something immediately was "if there's one thing I know about the ladies, it's that they don't like bugs and they like a good deal", and "you have a mortgage and car payments, this is just pest control, man". At one point, he even asked me to go get my credit card, and no salesperson has ever said that to me before. Nor has any salesperson before this one ever asked me where I'm from. I understand that there's always going to be an element of pushiness with this sales approach and it can often yield success, but my honest feedback to Aptive would be to examine the potential detrimental impact going about this without sufficient tact can have on their business.

9 months ago

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David Laz

I went with this company thinking everything would be okay, first off they don't come like i was told initially from the start, I was told they would come back every week if they had to make sure we were bug free, everything sounded good to you signed that contract, and then the attitudes come from the office from their customer service reps, I had issues with spiders and had lots of issues with mosquitoes I contacted them I was told they'd be back in 2 to 3 weeks I said I was told you guys would come back to the very next week if it wasn't fixed that wasn't the case, they're rude and just want money and that's all they really care about, they talked me into putting down some snake stuff some brown powder I asked him several times even the office this is safe for pets am I correct they stated it was my dogs got into it I guess around the yard but he really wasn't around the yard that they got into it their tech left a black bucket full of it behind my house I found that later on when my dogs were drinking out of it after it rained one of my dogs passed away wasn't exactly sure what it's from wasn't worth trying to figure it out, the other one was vomiting for almost 4 days we were so scared that we were going to lose him thank God we didn't, I contacted them and let him know their answer was well it's supposed to be snake away and it is safe for your dogs so we don't understand what happened we'll just take it off your bill still charge me for that one session. What's to be honest with you did nothing because we did find a copperhead underneath our deck thank God we were able to use a stick and get rehome him to the woods , this has been one nightmare and then they hold over your head at 200 bill I wonder if they want to pay the vet bills. I definitely would stay away from these guys they're not professional they don't seem to know what they're doing.

11 months ago

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Victoria

Richard did an amazing job -- really took the time to treat my property, provided me with an update when he was done followed by photos of areas he treated!! Truly on-point from beginning to end!!

1 year ago

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Temple 2022

I liked the communication Dan S. and I had regarding my property and the treatment. I was home and it was important to me that everything was done correctly. Thank you. PDG. temple, Texas

1 year ago

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Nicolle Landowski

Aptiv had been overall hit or miss for us. We get some great technicians and service at times (recommend Sasha!) and other times the service has been really bad (technicians trying to come very late at night to do a treatement, missing appointments, being disconnected when on the phone line or long wait times). I hope the company rewards its good employees and continues to improve!

1 year ago

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K Cozi

The specialist that came (Cam) was smart , ok nsightful and crazy helpful in pointing out areas of concern with my new house and how bugs are getting in! Calling my HOA asap!

1 year ago

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Gacha_ wolf

The tech was here in the AM as we had requested, that was very important. He s processional and efficient in his job duties . We would like to request to have him return return on our next appointment.

1 year ago

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Jeremy Bopp

The treatments work, and the technicians are on time and reliable. On the extremely rare occasions when things aren't perfect, it's easy to get an additional visit to make it right.

1 year ago

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Angela Torres-Choi

Cameron B serviced my home today and his work was impeccable! Cameron listened to my pest control concerns and then adjusted his service to my home's pest control needs. 5 Stars for Cameron!

1 year ago

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Rick Zaunbrecher

Our technician showed up at the time they said. Other than that it was subpar. The technician wasnt going to spray the inside of the house until I asked about it. They were vaping in the truck, ready to leave, I had to ask about the inside being done and the reply was “I wasn’t told to do it”, pretty lazy. He agreed to spray the inside after the request and proceeded to walk around with dirty boots and sprayed a foot above the baseboards, soaking our cabinets, dishwasher, and furniture. Overall really poor and minimal effort given which is disappointing based on the price we pay for each visit

1 year ago

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Mitchell Mcdaniel

Rodrigo has great customer service and was thorough in ensuring my home was secure from any pest disturbances. Thank you so much Rodrigo and Aptive for your continued professionalism and support. Well done!

1 year ago

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Brad Schultz

Had an outstanding experience with Aptive Environmental. The team was professional, efficient, and knowledgeable. They addressed my pest concerns quickly and effectively, leaving my home pest-free.

1 year ago

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Iris Marquez

Today I had a gentleman that not only had great communication but also gave me some great tips and advice on my situation. Always enjoy the Aptive crew and their professionalism.

1 year ago Edited February 7, 2025

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Elizabeth Pucci

My rating is based on multiple positive experiences with Terrance. He always has a positive attitude and is provides me with all the info I need to feel satisfied with my service.

1 year ago

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Earlyn Williams

The tech Dan was very thorough and professional!! He asked if and where I noticed and insect issues and applied to those areas as well as the general areas that are normally done. Great job Dan!!

1 year ago Edited May 12, 2025

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Pamela Ross

The technician is always professional, friendly, and knowledgeable! Aptive virtual support is also very easy to work with. I love being able to reschedule my appointment with text messages.

1 year ago

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