Name: Aptive Environmental
Rating: 4.7

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Sandra Lynch Saint Clair Shores, MI

I do not appreciate a cold call type sales pitch without even so much as a logo marked truck. The sales consultant approached my husband sitting on front porch which I construe as trying to take advantage of the elderly. In our household I handle all bills and know what we can afford on a fixed social security income. He wants this service so we will continue but I only want one year , NOT 2 year commitment. I appreciate the pictures of treatment and would like more photos or else you can ring doorbell and I will follow you around house to see how the service is performed. So far, satisfied. I would like a paper contract sent to the house as the salesman did not explain any of the details to me, only to my husband who has early dementia and is very forgetful. I also do not like that I was forced to sign the iPad with the Wrong address on it. I also have No idea how the billing is handled and need a full explanation . I do Not want to accept all your terms until I hear what they are, although I am not able to continue & send review unless I click it. I reserve the 3 Business days to consider cancellation if I do not hear from company by Tuesday.

5 years ago

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Elaine Eudy North Richland Hills, TX

My first experience was impressive. The arrival time was exactly what they had scheduled. Brian and Annabelle were very courteous, professional & very pleasant to talk with. Annabelle gave special attention to a few areas that I had mentioned. Today was a pleasant surprise & I look forward to future interactions with Aptive.

5 years ago

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Amy Townzen Fort Worth, TX

Although I used other pest control companies prior to Aptive I still had all kinds of ants which needed ‘special ‘ treatment and was getting quite expensive with little results. When I got Aptive my ant problem was immediately solved! I’ve been extremely impressed with Aptive.

5 years ago

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Bryan Turman Purcellville, VA

Robert R was informative and friendly. He and partner were efficient and thorough. They called and let me know they were on the way which was nice so I could be ready when they arrived. They let me know when they were done and ready to leave and explained the box traps that they left at the garage door entrance. Very happy with the service.

5 years ago

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Patrick Curry Perrineville, NJ

As a customer for two years I can say I'm extremely pleased with your service. The last representative I dealt with was Matthew T. Matt was on time, professional, and knowledgeable. I highly recommend Aptive Environmental!!! Regards, Pat Curry

5 years ago

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ARMANDO FALCON Fort Worth, TX

Arrived early. Explained everything he was doing. Really nice and friendly. Work was done quick and correctly. When he was done we went over everything again. This is my first time with Aptive i hope the rest they are all like this

5 years ago

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SC El Cajon, CA

Ricardo A was courteous and provided great service. He dewebbed, sprayed for spiders, and refilled bait stations. He checked in with us before he left to let us know what he serviced and asked if we had any questions. Thank you Ricardo.

5 years ago Edited September 14, 2021

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Marvin “Pony” Meyer Kansas City, MO

Jack is an excellent representative of your company. Courteous (we were having our weekly family dinner at the time he arrived), listens and explains well. I run a large construction company and appreciate all honest feedback. Nothing bad to say here, all good.

5 years ago

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David Waddell, AZ

Jacinto is a very good representative of Aptive. Kind, Courteous and Friendly are three adjectives that come to mind. Thank you for hiring and retaining quality people who provide excellent customer service day in and day out. David

5 years ago

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Ryan Strouse Westfield, IN

Tyler M did a great job treating our house today. Was able to take care of two giant spiders and their webs which was the main reason we called for early quarterly treatment. He covered the entire patio and inside the garage which are our main problem places.

5 years ago

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Jerry S. Herbert Arlington, VA

Carlos P came on time, explained all that he was going to do and how much it would cost. Afterward, he confirmed the service and cost and answered all of my questions effectively and professionally. Effective. Thorough. Efficient. Friendly. I'm sticking with Aptive!!

5 years ago

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Casey N. Avon, IN

I have been very satisfied with Aptive to date. They have been efficient, timely and thorough with services performed. The staff has been courteous and polite whenever they have come to my home. I'm very happy I chose Aptive.

5 years ago

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Jane Garland, TX

Aptive honors their warranty. If there are any problems, even in between service, they will come back. I once had a roof rat caught in a trap and it was still alive. Aptive came and removed the rat the same day I called. I recently had a new issue with roaches and gnats. Although Aptive does not guarantee against gnats, they came and addressed the roaches. Larry was the technician, and he also told me how to prevent the roaches from coming up through the drains. Larry was very thorough and took precautions to protect my dogs during and after the treatment.

5 years ago

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Mary Grafton, WI

Very satisfied with the service. Notice that they did not replace the bait boxes at the back of my house. It's probably for the best because once they are filled, the racoons bat them around and I find them in my garden and out in the woods. They even move the ones I have on stone blocks if I fill them. Guess we can't beat all the critters.

5 years ago

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Don McMichael Kansas City, MO

Alberto G did a very good job of looking for where I requested treatment and spraying for bugs in garage and basement. Felt he was listening to what I wanted and getting it done quickly. He treated areas that others had tendency to only do a brief pass over in treating. We felt he did a much better overall treatment inside and out of our home.

5 years ago

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Michelle Taylorsville, UT

Roman did an awesome job with my service today. He took the time to listen to what I needed done and then accomplished it in a quick and through way. I would definitely give him a 10 out of 10! Thank you Roman. On the other hand, when I called to cancel an upcoming service so there was no duplication. Jacqueline in the office was extremely rude and had poor customer service skills.

5 years ago

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Gary F Pataskala, OH

Tyrone F, the service technician was very courteous and explained details and listened with proactive result. We already have dead wasps that I didn't know were there. He found at least 4 bees wasps nests.He provided timely instructions on how to take care of the problem in the future. Very thorough and professional. Thanks.

5 years ago

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Pamela Sanders Winnetka, CA

I called them for removal of a wasp nest, they sent a technician out the same day. He was such a nice guy, took care of the nest, cleaned up and made sure we didn’t have any other problems. This company has a lot of great reviews and they deserve them.

5 years ago

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Angie Millgate Riverton, UT

Will provided a call in advance of his arrival to announce he was coming and then he arrived in a timely fashion. He was clear about his objectives, asked clarifying questions to verify our needs, and he worked quickly while here.

5 years ago

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M White Austin, TX

We are satisfied with the products used by Aptive and the service they provide but we are really impressed with the people they hire. Alan J showed up to address an issue and he was just such a great, genuine and extremely likable guy. Not only did he provide great service, he was such a pleasure to meet! Thank you Aptive!

5 years ago

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William Williamson Carmel, IN

I had a reservice because of bees in a bush I was trimming. Mathew H went right to spraying the nest and even volunteered to finish my trimming so I wouldn't get stung again. He had them swarming around him but, never got stung. Great job!

5 years ago Edited November 5, 2021

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Mr. Hickman Carrollton, TX

Josh is a solid tech and an overall nice and caring person. He has been to our house before and remembered details of past services not only about treatments provided but personal conversations too. We will be all smiles next time we see Josh hop out of the Aptive truck for a service. Thanks!!

5 years ago

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Donna Fogle Gibsonia, PA

I wanted to commend Colton, the service technician who came to my house yesterday. He took the time to listen to me and what my concerns were regarding the pest problem. He was very thorough ! He represents Aptive in the most positive manner. This company should be glad they have a technician of his caliber! Thanks Colton for a job well done!

5 years ago

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Maria M. Las Vegas, NV

Aptive has been doing a great job since we started having their service one year ago. Jason T (Las Vegas) has been our technician most of the times. He’s very professional, always does an excellent job, very good customer service and respectful. He deserves more than $5 bonus!!! Thank you, Jason!

5 years ago

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Eileen Fiedler Scottsdale, AZ

Jason came on time to give me my first (free) house and yard and garage spraying. HE was thorough, pleasant and very nice. I'm expecting my first month of four (4) quarterly treatments. I am looking forward to a reliable pest treatment service with Aptive. Thank you very much. Eileen Fiedler

5 years ago

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GRC Richmond, TX

Friendly, courtous, and efficient. He performed a call back to sweep the Cobb webs at my front door and the back breezeway to the garage. The work was performed to my satisfaction. By the way he was not the same technician that required the call back.

5 years ago

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Richard Davis

Shawn was here this afternoon and asked pertinent questions. Did I have any problems to need addressed, Have I seen any voles since the last. He set more traps and told me where they were. Just did a great job. Didn't waste time while doing his job.

5 years ago

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Kristi West Bloomfield, MI

So far we are extremely pleased with Aptive. Amin is as the technician/sales person who first approached us & sold us on giving the company a try. Daniel was the technician who sprayed & services our home & yard today. They were both very knowledgeable & friendly. I would give this 5 stars, but want to reserve that last star until I see the results.

5 years ago

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Kevin Tampa, FL

The technicians are friendly and explain what they do in a very thorough manner. For each treatment so far my wife and son have been home. My son has autism and can be curious when strangers come to the home and my wife has not had any bad incidents.

5 years ago

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Kimmarie Bethpage, NY

The tech that came by was great. I am definitely requesting Kemar to come by again for my next treatment. He was very professional and very kind. He explained any questions or concerns I had. Excellent employee. Great experience.

5 years ago

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Adilia Riaz San Antonio, TX

My account manager was so freaking informative and the young man that came to our house was very specific and very service oriented. Please send the same guy all the time. His personality matched mine. I’m a very strong minded person and was so patient with me. Thank you again for matching our family perfectly with these individuals.

5 years ago

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NR Houston, TX

Our technician came into our home and sprayed throughout the kitchen, He also inspected the garage and patio area. We pulled out the oven and threw some more traps in the area and identified spots of entry for the cockroaches. He offered to spray other areas of the house too. Very quick.

5 years ago

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Craig R Williams Woodbridge, VA

Jonathan S (technician), did an "outstanding" job! Very professional, courteous, and thorough. He was a pleasure to deal with and we look forward to renewing our contract with Aptive Environmental. Their commitment to excellence is second to none. Thank you, Craig R. Williams

5 years ago

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MTM Denver, CO

Great, kind, thorough and friendly service Thd 2 guys, Alex & Blake were very conscious of dragging in any dirt into our home, so they put kn surgical booties while they were in the house. They get a 5 stars rating from me.

5 years ago

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Patricia & Sergio Molina Temecula, CA

Aptive Environmental Takes great care of there customer's !! I have been a customer for over 2 years and I'm always pleased with my service's !! Jeff takes excellent care of us and always goes that extra mile to make sure we are taken care of. Thank you, Loyal Customers Patricia & Sergio Molina

5 years ago

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Larry Bowler Sandy, UT

Kobe was awesome. He was very polite and courteous. He explained the service he was going to perform very well. He completed it in a very timely manner but did it efficiently and thoroughly.. Thank you for sending such a great young man to do our service!

5 years ago

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Vida Vojdani Morrison, CO

Lyle did an excellent job and took care of all my problem areas and concerns. He called prior to arrival which I appreciated. Last Friday, I was supposed to have a treatment but the technician did not show up well past the window of time that was promised and did not call ahead for me to tell him I was not home. It is a waste of both of our times. I do feel the technicians seem to have an undue time constraint and are typically rushing through the treatment which is possibly the reason I seem to need a retreat more frequently than I used to have with my previous pest control company. Lyle took the time to really get every room and the outside and I hope this takes care of my issues once and for all.

5 years ago

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Ken Carlile Kansas City, MO

This was our first introductory treatment. Amanda O was very knowledgeable and interested in doing a great job. She made an effort to go above expected to treat what was needed. We were very pleased with her and like to request that she be the one to continue treating our home .

5 years ago

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Don Scurti West Covina, CA

This was the 2nd service Ive had done. Tech did a great job, knocked down webs and sprayed thoroughly. Also mentioned a re-service was available should problems arise between the quarterly visits. So far very pleased with Aptive and have already recommended them to neighbors.

5 years ago

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Marc Wynnewood, PA

They were thorough, friendly and on-time. They don’t just spray but also get rid of any cobwebs, look for hives etc. I have been using pest control companies for 20 years and have never seen a company and employees as good as this one.

5 years ago

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Elissa Dailey Valley Cottage, NY

The Technician was very cordial and explained all the services he would preform. This is my first service so I did not have many expectations. This tech gave me a complete rundown and did everything well and let me know when he was done and when my next service will be.

5 years ago

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Jenn Jones Riverton, UT

I was approached because they were completing services on my neighbor's home. I was given a substantial discount since they were already in the area (very smart marketing!). They had a technician there that day to spray my property. They were incredibly professional, quick, informative, and respectful of my home. I would definitely recommend!

5 years ago

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Bob Denver, CO

Ryan did a great job! Not only is he personable but he is very very knowledgeable and comes across to us as being extremely competent. I would certainly recommend Aptive. We had an adjustment on a previous visit and they were extremely fair. Aptive is very well priced and a good value for the services that are provided.

5 years ago

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DG Monument, CO

The technician Wes was fantastic! He arrived at the scheduled time and explained everything he did. He discovered I don't have voles which is why I contracted with Aptive. He explained what I needed to do to cancel my service. I called customer service and Sam and Zach were very helpful. I didn't have any trouble canceling the service. I don't think the sales rep Jordan was too pushy, but I am surprised and disappointed that he didn't know the holes I showed him were not vole holes.

5 years ago

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Korinne C Riverton, UT

Aptive Environmental is great and we've used their service for a couple years now. We rarely have bugs around our house so that means they are doing their job. Their employees have always been great! The number to call to cancel the appointment though could be better. It's hard to get someone to cancel it. That was only one treatment we wanted canceled, and we'll continue to be a customer.

2 years ago

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Mark Benson Nakhon Sawan, 60

I used to live on a farm were wildlife often found it ways inside your house. This problem was usually solved by finding the creature and relocating it but other pests like mice simply needed to be permanently removed. Aptive Environmnet has many products that work effectively which is something that I learned from experience. I highly recommend them to anyone with a mouse problem.

3 years ago

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Jack and Thelma Unangst Cave Creek, AZ

Most servers have done exactly what we have requested and a few have gone beyond what they were asked to do and took a brush to all overhanging porches to get rid of any cobwebs which amazed us. We have not had any encroachment of bugs or scorpions since they have serviced us. We prefer treatment that is as natural as possible and we believe they have it right. Thanks for your service.

4 years ago

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Abby Driggs Provo, UT

We had SOOO many bugs when we first moved into our little apartment in Provo. After Aptive came- bugs totally disappeared and didn't come back. I also found a ton of dead bugs outside on our porch/driveway a couple days after Aptive came and thought- wow... good thing I got pest control. I had NO idea how many bugs were living in my house. Yuck. The team is super good about coming back out if you aren't totally happy with the service.

5 years ago

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Saul Gomez Chesapeake, VA

I signed up for Aptive and after several instances of technicians "mimicking" as if they were disbursing out granulets, I ended the contract. I have a 360 degree visibility of my home via my home security camera system and observed the technicians run out of granulates and then pretend to put them down on the remainder of my property. I overlooked the first instance, and then called after the second one...and several other instances is what broke the camel's back. Customer service "wiaved" the early termination fee, yet still charged me for the service that wasn't completely fufilled. I went on travel abroad for some months, and when I returned, I had a collections notice for $149, premised on the services 'rendered'. After several instances of unethical practices, it's easy to see that this is a breach of contract - however, Aptive's "management" is citing they cannot do anything since the charges are already in collections. BEWARE of this company - while their products do seem to work, their practices (by way of some of their technicians) are shady at best. I really tried to work this out, to no avail.

8 months ago

Reply from Aptive Environmental

Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered with our service and the frustration it caused. We take matters of integrity and customer satisfaction seriously, and it’s disappointing to learn we fell short in your case.

We’d like to understand more about your situation and see how we can help. Please reach out to us at customersupport@goaptive.com, and we’ll do our best to address your concerns.

Sep. 23rd, 2024

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Kevin Fernandez Montclair, NJ

Their technicians come at regular intervals, perform their service and send pictures via text of everything done - they’ve always been friendly and on time.

9 months ago