Name: Aptive Environmental
Rating: 4.8

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LAURENCE DURSO Cassville, NJ

Had second application and everything went well. I received a text before the appointment and asked if I had any special instructions. I told them to please make sure the porch is done. The tech knew about it when he arrived. Cliff the tech let me know what he was going to do and he did a good job.

5 years ago

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Paul Takacs Brecksville, OH

Shevette did a fine job. The first technicians sprayer would not work so he could not finish. The problem is your office staff and IT. We were scheduled for 1 to 3 on Monday the 22nd. Shevette showed up at 6:30. She said she was given no time for service. When I first tried to reply on-line I screwed around with username, password and resets 5 times and gave up. We are talking a pest control business not a top secret savings account. Even though the first technician could not finish job, your IT was very quick to send an email bill the next day and say service was complete. "Don't finish the job, but make sure to send the bill"l.

5 years ago

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M. Mavis Baker Westerville, OH

Tyrone F went above and beyond by incorporating our shed. Note: To allow interior access I must be home, as a result, there were areas that didn't get treated...enclosed back porch, FR, Kitchen, hallway and garage entrance to house. Henceforth, please call and make an appointment. Thank you!

5 years ago

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G. Chierchio New Hyde Park, NY

Our technician did a thorough job and the results so far are great. We were plagued on the outside with water bugs and they appear to have moved on along with cave crickets, etc. My only concern was pet safety 7 the salesman assured me that the products used were organic and safe for pets and children.

5 years ago

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Lorraine Civitate Canoga Park, CA

We were pleasantly surprised when Torshawn arrived early. I was impressed when he wore covers for his shoes as I'm particular about our floors. He went above and beyond spraying inside and outside our home (even cleaning our cobwebs.) Torshawn was friendly and professional! He is a nice asset to Aptive!

5 years ago

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Lisa Ault Grafton, OH

Chandler and Benjamin were both very friendly, personable and professional. Chandler explained everything very thoroughly. He was a pleasure to talk with. They answered our questions and made us feel comfortable in our decision to use their service for our pest control needs.

5 years ago

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Doug and Joan Veazey Grapevine, TX

Anthony was very professional and focused on the task at hand. He took the time to be very thorough, which we very much appreciated. Anthony listened carefully to what was needed to be done and related to me everything he did and discovered at the conclusion. Anthony presented himself to be very competent and courteous.

5 years ago

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Eric Yi Yorba Linda, CA

Bailey G, a technician, came in and provided pest control service today. He is very kind and work hard. He also explained all about his services. I am definitely satisfied his service today. I already told one of my neighbors about the pest control service. Thanks. Eric Yi

5 years ago

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Arnold M Smith Streamwood, IL

With all the bird baths we have we had families of wasps hanging out and using the water. We also had swarms of ants on the patio and inside the siding. Since we began using your service these problems are solved. I would like to compliment your technician but no name on the card or in your e mail.

5 years ago

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Charles City of Saint Peters, MO

The tech who visited us today did an excellent job. We were getting lots of big black ants in our basement. He went to the basement, applied pesticide in a couple ways then went outside an did the entire perimeter of the house. Yes, he went above and beyond and should get the bonus!

5 years ago

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Diane O'Fallon, IL

Jarad first talked to me about the problem - and then we walked around the area and pointed out where the issue seemed to be the worst. He wasn't in a hurry to get finished, just wanted to make sure he understood the problem and what to do about it. Very professional.

5 years ago

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Victoria Hoover Uniontown, OH

Eric was polite and went right to work. We have a fairly large home, pool, garage and a play set. He had everything protected in good time. We were just signed up for this service by Matt B who also did a fine job explaining everything. I am surprised by how quickly the process was and I look forward to fewer bugs.

5 years ago

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Charlie Tampa, FL

Aptive Staff Member Dominique was on time, courteous, friendly. He provided an overall of his scope for that day and at the end he explain in detail what to expect and went over the warranty with us one more time. In and out didn't hesitate to start work right away.

5 years ago

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Kent Severe Mansfield, TX

So far everyone you have sent has be very pleasant and did a GREAT Job. So far we have no issues what so ever. I like that we know when they will be there and if we have to change the date or time you all worked with us and made it easy.

5 years ago

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Shelly Columbus, OH

Did a great job . He made sure all areas that I wanted were treated. He came to the appointment inside on time, was very pleasant . Talking about the technichen. The salesman have an explanation of the procedure? He knew his material and spent time answering our questions

5 years ago

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Michelle La Habra, CA

I wasn’t home so I can’t say anything about how it went in the process. But the first time you cane my family looked like they stopped getting big bites. It seemed great. Then we started getting bug bites and I thought after service it’s be better. My niece visited yesterday and left with big bites on her legs. Don’t know what the difference is but didn’t seem to work. We all have more bug bites than we did after the first visit.

5 years ago

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John Richards Concord, CA

Explain what he was doing and what he could not do do to a miscommunication with the Brock the sales rep. had stated about spraying from sidewalk to house and house to back and side fence. Also it covered fleas but fleas were not mentioned in the chemicals he used

5 years ago

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Pam San Diego, CA

Jeremy did a great job, both in expressing his knowledge of the product and company as well as a thorough product dispersion. Also, I appreciate him informing the company that we wanted further info on the flea product. Hope we see him again.

5 years ago

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Maria Martinez Converse, TX

Mike S was my technician today. It was my first service with Aptive. Mike was pleasant, friendly & informative. He gave me all the information to make sure my pets were safe during the treatment. He also made sure I didn’t have any questions before I left. Hopefully this type of commitment and service is practiced by all employees.

5 years ago

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Nena Boyds, MD

No comment👍 I left when tech arrive. I wish stay for cause he needs to get inside to spray my son room. I do it next time. I am happy with your service especially the tech who came today and the other person came before👍👍👍👍👍

5 years ago

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Rob and Debbie Read Middletown, OH

Aaron was great. He listened to issues, and addressed all of our questions. He was very thorough, and explained the process and how it works. Very pleased with Aptive coming out the very next day after we signed up. Tanner was great in selling us on this product. Very knowledgeable, and accommodating.

5 years ago

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Melissa Schowalter Temple, TX

Great customer service! Chase P was out today and was incredibly professional and when I mentioned some pain in the butt ants, he offered to come in and treat the couple of areas that they’ve been really bad. We have yet to have a bad day experience with any technician or the people at the office when we’ve had to call!

5 years ago

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Scott Cedarburg, WI

Emanuel Y was an incredibly professional and pleasant technician. It was about 95 degrees outside and very muggy, he did not let that stop him from doing a complete job. I would invite him back at anytime to take care of our property when needed. Thanks Emanuel

5 years ago

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Chris L Surprise, AZ

Patrick was great today taking the time to speak with me about how things have been going in terms of activity. Patrick then adjusted his plan of treatment today to match my current needs. Patrick was very friendly and professional throughout our interactions.

5 years ago

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Jack Lake Dallas, TX

Ralph addressed the areas we are most concerned, e.g. ants and wasps.…………..my neighbors have fire ants but their service provider doesn't address the whole yard like the fire hydrant. They have ants everywhere...…...416 Traveller...

5 years ago

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Sue J King Rockwall, TX

Tyrone thought he broke my neighbor’s rain gauge. He rang their doorbell to let them know what he had done. The rain gauge had been broken for a while, so it wasn’t his fault. They were very impressed with his honesty and so am I.

5 years ago

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Brian Lee Norcross, GA

Ashley C our tech was very knowledgeable and friendly to answer all my questions. She was very patient, professional, thorough and efficient. The initial first visit is 5+ stars. If she is a representative of whats to come then I believe we have found the company to take care of our Pest Control needs.

5 years ago

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Tom McCall Garnet Valley, PA

Byron was timely and quite pleasant with us. He was courteous and followed our requests as set out with our route manager, Bill L. We've noticed a reduction of insect activity both in and aroung our home. We look forward to working with him again!

5 years ago

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Barb T West Sacramento, CA

I called the day before the appointment to say Aptive MUST call before arriving and going in the backyard as I have a dog and if the gate is left open my dog will run away. I was assured that the technician would call 1/2 hour before arriving. That did not happen. I went out through my garage to put trash in a can and was surprised to see the technician in the backyard spraying and the gate was wide open. FORTUNATELY my dog was inside the house at the time. The technician was more than apologetic and I find no fault with him. He stated that he was never told to contact me before arriving or entering the yard. I must emphasize that the technician apologized multiple times and again before he left. My disappointment is not with him...it is with the company's apparent inability to pass such an important instruction on to the technician. I was going to refer your company to my neighbor but I won't be doing that now as she has 4 dogs. If any such issue arises again, I will be canceling my service. .

5 years ago

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william Ray New Berlin, WI

Alex did an exceptional job in addressing all my concerns. He was VERY thorough in treating the areas that have been problematic for me. This was my best experience since starting your service. Please make him our permanent service person - I'll wait for his availability thanks

5 years ago

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Kent Whitten Atlanta, GA

Recently I had the pleasure of meeting the Aptive Tech, Mr. Phillip B. He was very nice and professional. Normally I am not home when Aptive treat my property and you sometimes wonder if they have been at the residence. At one time they would place a sign on the lawn denoting that they were there. Mr. B rung the door bell to let me know he was about to perform the services and had a very pleasant demeanor .

5 years ago

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Valerie Spencer Wilmington, DE

My tech was very informative, efficient and friendly. He gave me tips on cutting down the amount of spiders and their webs. More to the point, he took his time with me explaining what he was going to do. He came late in the afternoon on a very hot and humid day but did not rush. A+++

5 years ago

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RickW Montgomery Village, MD

Ever since I signed up with Aptive I have been very pleased. Excellent employees who service my home. They always listen to my requests and they do an excellent job keeping the bugs and nice out! Aptive is be far the Very Best company who hire excellent employees to care for your property!!

5 years ago

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Roger Fort Lauderdale, FL

Aundre O arrived and went immediately to work - verified the exact service that was purchased and needed and proceeded to complete it all. Asked immediately upon arrive if any pets in the household and took care to inform me what was being done and where the pesticide was being placed. It was a pleasure haaving him treat the home.

5 years ago

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Mrs Linda Borden Monument, CO

Our technician named Bo N was prompt, courteous, very personable & sincere, intelligent & goal directed, aspiring, honest, and thorough. I recommended to him to wear LEATHER GLOVES, and to ‘always’ wear safety GOGGLES when dusting windows to protect his eyes! He did not have rodent bait boxes like salesman described, but hand placed the bait where it was safe from our Golden Retriever’s reach. We put our dog into her crate while he was assessing house. She couldn’t look out the windows. The blinds were closed & TV on. So this may be a good recommendation for all clients!

5 years ago

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Karen H Belton, TX

Josiah M did a great job explaining what he was putting down and how long it would last. He offered to reschedule when he came earlier than expected. He encouraged me to contact for a re-treatment because of all of our spiders.

5 years ago

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Michael Morrisville, PA

Steve A was professional, very accommodating, accomplished all the work promised, and welcomed the opportunity to do any additional services that I might deem necessary. He called prior to his visit and arrived on time. He provided outstanding service!!

5 years ago

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Robert Littleton, CO

David showed up as scheduled and spent time with us explaining what treatments he would be doing and asked if we were having any other issues. Very professional and thorough... We've just started the service so can't comment on product effectiveness but seems what we've ordered and what we got is just what we needed. Also appreciate intro offer!

5 years ago

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Phyllis D Willis Sandy, TX

The tech was very knowledgeable, friendly, my dog liked him and he helped me to understand more about pests and different options for treating my home. The rep who scheduled my treatment was great and better than the 1st person who didn't enter an exact time for the tech to arrive and didn't give a 30 min heads up call either.

5 years ago

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Tom Trueman Grosse Pointe, MI

Quanzell was on time and showed up for a re-application to my 'second' spray. He is very polite and listened to what i wanted addressed. He took his time and wasn't in a hurry to finish and get to the next job. I hope I get him when the next spray is scheduled. Thanx Quanzell

5 years ago

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Amanda Cox Katy, TX

Aptive Environmental does a great job communicating with clients. I find it very helpful to get a phone call reminding me service is due and also letting me know my technician is on his way. With a hectic schedule it just makes things so much easier for me.

5 years ago

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Valerie Pearce Tampa, FL

This is my second treatment and I am very satisfied with the treatment and very satisfied with the service and the way he explained things to me about how the treatments works ,and I needed another treatment feel free to call the service line and they will return. I give the entire service team A+

5 years ago

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L Beck Maxwell Manvel, TX

Zach was very courteous and professional. He completed the backyard and garage in an efficient and thorough manner. This visit was a re-visit since I forgot to unlock the backyard gate and was not at home to assist on the original visit. All a part of Aptive's fantastic service!

5 years ago

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Richard Tyska Randolph Township, NJ

Friendly individual (John B). Took time to answer all questions. Explained details of service, what to expect, and how the quarterly process rolls out. Talked about product usage and how relates to children and pets. John is someone every company should have.

5 years ago

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Pam Pieper

10 stars for Javon!! First off, Javon is very friendly, courteous, thorough, knowledgeable and trustworthy. He treats so many areas to be sure we don't have any pests. Thank you Aptive for a job well done. Javon left a business size card with me. Pam P.

5 years ago Edited March 23, 2022

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Joaquin Archilla Warrenton, VA

Douglas did very great work and also researched an insect siting in which in the unfinished part of the basement, in which he correctly had stated that it was not a cockroach but a beetle. He was very courteous and respectful and did excellent work.

5 years ago Edited September 14, 2021

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Lynn Reck Irvine, CA

John H was prompt and professional. I had hoped to speak with him about bees near my front gate as well as give him a nice tip and my check for his service but he was gone before I had the opportunity to do so. Not his fault.

5 years ago

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John Randolph Township, NJ

Jose & Guillermo came out today for our initial treatment. They arrived on time, explained in detail what was being applied, and were very professional. Once the service was completed, they provided a full summary of their findings. Quite pleased at the amount of feedback.

5 years ago

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Raquel Converse, TX

Preston B was very polite, friendly and very professional! Did exactly what needed to be done as well as taking it upon himself to place the stuff I had at my gate area to keep my little dog from getting out. Highly recommend him to do the job!

5 years ago

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Kevin Henderson, NV

Every technician I have had at my house are professional in every manner. They are pleasant and always inform me of what they are doing and ask if there is anything I’ve noticed that needs their attention. Highly recommend their service.

5 years ago