Name: Aptive Environmental
Rating: 2.5

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Paul Ross

Travis (AP #45432). Very kind and considerate to our needs this visit. Was very attentive to areas that needed service and maintained a professional demeanor. Thank you to Travis and the whole Aptive team

1 year ago

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Nora

Always the best, knowledgeable and informative from Aptive. Marcus was observant of the happenings in our yard and informed us of them. And also informed us of a pantry issue and what needs to be done as a preventative.

1 year ago

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Malcom Terry

I was pulling into my driveway as associate was leaving. She backed up and got out to give me a summary of the services performed, described where and what and asked if I had any questions.

1 year ago

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Raymond Nunez

The communication and pictures sent to me after the job was done is something I greatly appreciate. As always, Aptive and their Technicians do a spectacular job and im always happy to hear from y'all!

1 year ago

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Zachary Waits

Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.

1 year ago

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Matt Harris

I like the overall service including the products used. The only issue I dislike is the price per visit. Unfortunately, the price is a big negative. I pay over $200 per visit and they want to visit a minimum of 8 visits per year. I may have to seek another service after my contract expires

1 year ago

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Gamer Girls

Tech was very thorough. Verified if there were any concerns I had and made sure they were taken care of. Very professional and much appreciated. Deserves a raise, immediately!

1 year ago

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Trey Bohon

We're a very busy household with a toddler, so I appreciate they'll contact ahead of time and I can tell them not to ring/knocknand proceed silently. If we have ants or roaches inside they come within a day and resolve it.

1 year ago

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Rusty Schneider

Technician described all of his plans for treatment, and was very thorough. He completed the task pretty quickly, and took care of the yellow jackets, too!! Very happy customer! Rusty

1 year ago

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Kim Karibian

Your service is excellent. However, whenever I go on your website to pay after the pest control sprayer has come, your website says my payment is past due. Also, I am getting letters from a debt collection company saying I owe Aptive $199. I have already called Aptive to clear that up and they said they would take care of it but I keep on getting debt letters from your debt collectors company. This is frustrating since I have always paid my bill after service was rendered. If you could correct this I’d appreciate it

1 year ago

Reply from Aptive Environmental

I'm sorry to hear about this frustrating experience with your billing and payment records. We want to ensure this is resolved for you. Please reach out to customersupport@goaptive.com so we can look into this matter and work with the billing team to stop the debt collection notices. Thank you for bringing this to our attention.

Oct. 25th, 2024

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Albert

He was very knowledgeable and thorough in his job. Very comforting to know he cares about the customer. This man without a doubt needs a raise!! Thank you for the service!!

1 year ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're pleased to hear that the technician’s knowledge, thoroughness, and customer care made such a positive impact. Your feedback is truly appreciated! If you ever need anything else, feel free to reach out.

Oct. 25th, 2024

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Ryan Shah

This was my first pest spraying with Aptiv and Mosses was great and professional. This was a much better job than my previous company had done. So thorough and far beyond what I was used to.

1 year ago

Reply from Aptive Environmental

Thank you for sharing your first experience with us! We're glad to hear that Mosses provided a thorough and professional service that exceeded your expectations. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Nadia Bakir

Captive has been very reliable over the years. Sasha is our tech and she's a rockstar! She's always giving us suggestions to enhance the treatment she does to our property, clearly going above and beyond every time.

1 year ago Edited January 13, 2025

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Patrick provided excellent communication and thorough service, keeping you informed every step of the way. We're glad to know you're pleased with the team. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Nonnie Nutting

I like the technician that comes to my house to perform the service. He keeps me informed before, and after the treatment. Since he has been doing the service, I have noticed fewer bugs.

1 year ago Edited January 8, 2025

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear you’re satisfied with the customer service and treatment. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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HM C

Richard was great. Very polite and courteous. He gave me a heads up 30 minutes before arriving. Told me what he was going to do when he arrived. And the job was done efficiently.

1 year ago Edited February 4, 2025

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Eusebio was courteous and attentive to your concerns, taking care of the areas you mentioned. It’s also thoughtful that he respected your home by wearing shoe covers. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Michael Mossaro

Definitely notice a reduction in pests. The few times we see activity they come back out to take care of them. All technicians have been very nice and professional. Have noticed a reduction in grubs in my yard as well!

1 year ago

Reply from Aptive Environmental

It’s great to hear you’ve noticed a reduction in pests and that the team has been responsive when needed. We’re glad the technicians have been professional and that you’re seeing improvements with grubs in your yard as well. If you need anything else, feel free to reach out!

Oct. 15th, 2024

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Karen Harris

Technician communicated well. Let me know that he was a few minutes from arriving, asked if I had any concerns and texted findings and pictures. Very pleased with the service I received.

1 year ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that the technician communicated effectively, kept you informed, and provided detailed updates. We're glad you're pleased with the service. If you ever need anything else, we’re here to help!

Oct. 10th, 2024

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Victor Ramirez

The service rep did a really nice job and also took care of nest of red wasps and gave us some very helpful advice on some other problems very were having. Very satisfied ✌️🙏😁

1 year ago

Reply from Aptive Environmental

Happy to hear our service rep took care of the red wasps and provided useful advice. We're glad you're satisfied with the service!

Oct. 2nd, 2024

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Matson

The technicians seem to intentionally avoid communication so they can avoid providing the more thorough service that I believe we are paying for. Today, most of the roach hotels in the house are full and need to be replaced. I waited by the door to greet the technician. But he/she came and went. Your customers deserve a means of communicating basic service needs. Why do they not ring the doorbell to inquire about service needs and effectiveness? Why do I painstakingly schedule these service calls when it makes no difference to Aptiva that I expect to be present for them? Had the technician simply rang the doorbell today to thoroughly assess my need for service, I would rate the visit 4-5 stars.

1 year ago

Reply from Aptive Environmental

We’re sorry to hear about your experience and understand your frustration with the lack of communication from our technicians. It’s important to us that you receive the thorough service you expect. We appreciate your feedback and will work to improve our communication process. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly.

Sep. 26th, 2024

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Carla Lassiter White Plains, NY

I love how quickly the technicians respond and the thoroughness of treating the inside And outside of my home. I love the reservice option and how quickly appointments are made and completed.

2 years ago

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Jim Geraghty Whippany, NJ

Great pre visit communication, great post visit communication. Could not have been happier with the service from Ja'mere today and the overall service provided by adaptive on each visit.

2 years ago

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Donna Salvo Morristown, NJ

Ryan was polite and professional. He was also very informative and thorough. He even texted me with advance notice of his arrival. I am very pleased with the service he provided.

2 years ago

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jmucha1952

As usual, great, friendly service. I really appreciate the advance notice and head-up from the technician (Pedro this time!) It let me get me dogs squared away! Your service has been outstanding.

2 years ago

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Emily Simmons

Cons: Expensive. Not all technicians are thorough if I’m not home to instruct. I hardly ever get advanced notice of what time in the day they will be arriving other than like 10min right before. I wish there were more organic options. Pros: little to no pests.

2 years ago

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John Wappel Orange, NJ

Gary did the job with care and detail.I reviewed the job and found to great. He is the type of employee your company should be proud of having servicing your customers. 10 would better than five stars. JW

2 years ago

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Timothy Marzinke West Milford, NJ

Great customer service! Listen to my concerns and address them ! Did a careful inspection of my property and took care of adding additional bate stations to my rodent problem .

2 years ago Edited January 26, 2024

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Michele Chemidlin

We receive an update after every visit about what they did and pictures of action taken and/or possible areas that might need attention such as small access points. Everyone has been extremely thorough and pleasant.

2 years ago

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Elaine Reichert West Milford, NJ

I really appreciate the service. Especially that the agent was very courtesy: sending a text before coming, ring the door bell to meet me and texting when the job is done with a "Thank you" as well.

2 years ago

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Mike Jiran Cranford, NJ

The technician told us when he was coming, checked to see if we had any specific issues besides our regular scheduled service, and explained the service he did when it was complete.

2 years ago

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Wendell Rodriguez Philadelphia, PA

Garry provided an excellent service today. I asked him to do a couple other things around my house for me, like spraying my garage and my shed and he did it no questions asked.

2 years ago

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Al Dejewski

This technician is your best and most valuable team member! He is professional and personable. Remembered my prior issues and offered to review and retreat those areas. Highly recommend him!!

2 years ago

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Deirdre Tetzler Basking Ridge, NJ

I asked for spray treatment under the deck since there are two windows and I watched on the cameras and it didn’t appear that she sprayed underneath. She also said she inspected the eves for spiderwebs, usually I see someone taking a tool to remove webs she only sprayed and didn’t remove spider webs I still have a bunch of webs on my front windows.

2 years ago

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Isabella

Jamere was pleasant and professional in performing his work even during a wet weather. I am just hoping that he did due diligence in the appication of what our home needed against common pests.

2 years ago

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Saravana Kumar

Benny did a great job of listening to our pest problems patiently and applying the spray treatment, he also clearly sent s detailed text of what he had done today, very helpful, thx

2 years ago

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Claudia Henriquez Miami, FL

This is the 2nd time Mateo (technician) comes and does the service to my property. He always asks me if I have an area that needs extra treatment or not. As always he does what we expect in all areas we tell him.

2 years ago Edited November 20, 2023

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lynne stanlick Rockaway, NJ

Joe sent pictures of work performed and he communicated well. I am so glad that I know what the service man does. If this is a new procedure with the pictures kudos every visit should be this way.

2 years ago

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Lisa Butler Flanders, NJ

We’ve lived in our house for 25 years and we have always had issue with ants and spiders. We tried everything. Since we started using Aptive Environmental, we haven’t had any issues. Amazing!!

2 years ago

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Jacqueline Conde Newton, NJ

Robinson the technician was extremely polite, professional and knowledgeable! Today was our 2nd service with Aptive and he took the time to answer my questions and followed up on a previous pest issue we had, too!

2 years ago

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Chris Karaces Randolph Township, NJ

Joseph was very professional. He notified me when he was on his way here. When he was finished, he sent me pictures along with the details of what he did. I really appreciated that

2 years ago

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Silvem Pillai Hackettstown, NJ

Yazzi did an excellent job! She took the time to talk to me and understand my needs. She did a thorough job around my house and in my yard. Frankly, she did a better job than the previous pest control agents!

2 years ago

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F. Faris Bridgewater, NJ

Juan was great!, he explained everything he was doing, they type of treatment he was applying, and when we should see results. He was a pleasure to work with and look forward to having him back to service our home.

2 years ago

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James Sheridan Livingston, NJ

Very disappointed nothing could be done about wasps entering home under 2nd floor eaves under roof, Viking had sprays powerful enough to reach from ground, (?!) so now I have to go up on a ladder to spray wasphornet store bought spray on my own or call Viking, also complained about high # of yellow jackets tech said he’d hang a few traps when heleft he texted me sorry he only had one left Not quite the service I was promised when I initially approved contract

2 years ago

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Victor Higa Montclair, NJ

Aptive's customer service is great. They work around your schedule and are very flexible. Each technician is well prepared and informative. Would definitely recommend their services.

2 years ago

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Katherine Soulas

Juan went out of his way to search the windows and walls for entry that cave crickets seem to find! He sprayed the interior windows and floor/wall corners of the unfinished basement. Thank you!

2 years ago

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Jim R

Different technician than earlier visits said they did not treat under eaves using the extension pole since no cobwebs were visible. Ant mounds in the lawn were not damp with pesticide like the ones near the foundation. Dog toys were not moved from the treatment zone. I should have done this myself but only saw them in the photos. In and out in 20 minutes for a 1 acre property with basement spray seems too fast for almost $200. Previous technician took 30 to 40 minutes. Must say we do see less bugs and ants in the house.

2 years ago

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Ed Babuka Orange, NJ

Great service from Juan this afternoon to treat our pest problem. Juan was very informative, listened actively and acted with great skill in diagnosing and treating our home. I would highly recommend Juan for our next visit

2 years ago Edited August 23, 2023

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Dan Thropp Bohemia, NY

just needed the boat house taken care of, and eventually the tech understood. We have pets that spend a lot of time out doors so I didn’t want any more done other than the boat house,

2 years ago

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Jason Sikora Colonia, NJ

They signed me up for service and their tech was out a hour later. After they were done there was already dead insects, both the sales rep and the tech we very professional and courteous. Would definitely recommend.

2 years ago

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Jesse Brawer Westfield, NJ

I don't love some of the limitations on service, attics, for example. However, some of the individual technicians, have been excellent. Jermaine (spelling?) Came out for our service yesterday and was absolutely top tier.

2 years ago

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Chris Basista Edison, NJ

No complaints about our service today. Our girl was right on time which was huge because we had just returned home from vacation just prior to her arrival. She was done within 30mins absolutely painless.

2 years ago Edited November 6, 2023