Name: Aptive Environmental
Rating: 4.2

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Nicholas Sarcone

Worst company I have ever done business with. Products are ineffective. And goodluck trying to cancel. My wife called and emailed. They said they would cancel but then they sent her another email, without telling her, that they required she respond to in order to "complete" the cancellation. These are predatory business practices and illegal. They are designed to continue charging you. This company is awful. DO NOT USE.

6 months ago

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Sha Gam

Dishonest business practices. 1. Since the initial contract, Aptive has raised the monthly cost of my service and provided no supportive documentation for why or when. 2. Now again they are attempting the increase the monthly cost with no notice or explanation. They just indicate a higher cost on the account. 3. My contract was for quarterly appointments but they use an automated system that schedules appointments every 2 months and the system makes it impossible to reschedule to achieve a quarterly schedule.

7 months ago

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Katie Glavan

Overall, Aptive has been great. I rarely need them to come out to re-treat my home after a service as I've needed to with other pest companies.

7 months ago

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Diya Dockery

An absolute waste of $577! I pray this company does'nt make another dime scamming people. They came to my house and set mice traps with roach bait. No wonder my issue was never resolved. At least not by them as soon as I cleaned the roach bait out of the traps and added peanut butter BOOM just like that, I caught 5 mice in one day and my issue was resolved. Save yourself some money and order your traps/bait from amazon and DO IT YOURSELF.

8 months ago

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Duane

This is a ripoff service. Steer clear unless you like to burn money. I consider myself a pretty astute consumer, but what was offered and what was delivered were two different things. The first service was offered at a discount and was reasonable, although I could have done the same thing with easily obtained chemicals and a stepladder. After that, deplorable. The second "visit" should have been enough to cause me to cancel, but I was too busy. The third was over the top--they sent one of their service people out on a rainy day (and not in the service "window"), and he immediately informed me he could not do a treatment because it was raining. He was at my home for literally 10 minutes, took pictures, and left, and I was charged in excess of $100. I finally was so pissed I cancelled, even though I had to pay a cancellation fee. So, BUYER BEWARE.

9 months ago

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KC

Our technician, Sasha, does a great job. She always lets us know what treatments she has performed & asks if we have any issues that she needs to address.

10 months ago

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michael bernard

another satisfying experience with aptive !! The technician Ken was great, anything that i needed or wanted to happen with the service he would provide !! thank you aptive !!

10 months ago

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F. Zoe Jones

Our technician is extremely detailed when servicing our house, we appreciate that’s they always share photos and and explains the treatment right for the season. Thank you

10 months ago

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Laura Wiley

The tech did a great job. He really took the time to treat the yard! First time I can say that your tech actually treated my yard the way it should be!

10 months ago

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Thomas Owens

The technician that sprayed my house was very courteous and polite and answered all my questions and concerns. I give him the highest grade possible.

10 months ago

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J L

The tech gave me a heads up 45 minutes before he arrived, asked if I wanted him to knock on the door, and texted me when he arrived. This is very helpful since I have dogs.

10 months ago

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JD

Patrick was great with messaging for his arrival and services he provided. He made sure to ask if we had any pest issues and helped with excellent service!

10 months ago

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Aldo Castro Santos

Our technician Gunnar always do a great job servicing our home. He goes above and beyond to make sure everything is taken care of and to our satisfaction.

10 months ago

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Claudia Gonzalez

Marcus was excellent in providing me my pest control service. He was quick and provided me an opportunity to tell him about the pest or concerns that I had.

10 months ago

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Joseph Jimenez

Patrick did an amazing job of servicing my house. He asked if I had any particular issues that I was concerned. He explained what he did with pictures.

11 months ago

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Teresa Burke

I'd liked that pictures of the back door, garage door, front door, side of the house with HVAC, a piece of the fence, and curb showed the area that was treated. What I didn't like were: 1) I'd told told customer service that I needed to be called to ensure shsomeone is home. I don't look at my text during the day as I am an elementary teacher. So I wasn't aware that the service was done when I had no one home to treat the interior of my house to which I'd paid for as we have German 🪳. 2) For the value of the service one day one hour noticed isn't enough time to schedule ahead to ensure the value of money won't be wasted. 3) Because I was working and don't look at the text, I was unable to tell the service man we have a tick infestation. We still have that German 🪳. Lastly, I'm done with this company. It doesn't fit in my lifestyle. The company dictates their schedule and I can no longer work the inconvenience of it.

11 months ago

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Shane Cook

Your sales representatives did not say it was a 12 service agreement. Your representative used your visual advertisement that showed even after short treatments the product eliminated and minimized bug activity drastically. Then promises with “continuous use” to keep the activity dormant. You have two issues here. Your representative did not say it was a 12 month contact or 12 service agreement. He did say do a couple treatments, see if it works like it’s worked for everyone, and as the results cancel the policy. You’ll get charged a fee if you cancel before the first one, so many sure the first one happens. Then cancel after that if you’re not satisfied. i definitely have it more the. 1 treatment. It was several months. I reached out originally expressing I do not want you to come back because your product failed to show any change in the activity. I actually saw an increase in plant eating bugs, gnat, flys, ants, spiders, and more. I lost several crops after they sprayed. Not only planted variety, but berry bushes. It’s cheaper and safer to do it yourself. I had no issues when I bought and managed pest control. It became an issue once they arrived though. So, between the shady representatives that lied and cost me $199 and the loss of money buys plants, planting, tenting, trying to save, and watching them die. I wouldn’t mess with this company. All because I worked in sales a long time ago I figured I’d help the kid out. Only to bit me in… well you know the rest! Horrible company.

11 months ago

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Karin Wilson

Devon kept me informed of what he was doing from when he would arrive to what he worked on. He was very responsive to my texts, and I am appreciative of his service.

11 months ago

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Pamela Ross

The technician is always professional, friendly, and knowledgeable! Aptive virtual support is also very easy to work with. I love being able to reschedule my appointment with text messages.

1 year ago

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Paul Ross

Travis (AP #45432). Very kind and considerate to our needs this visit. Was very attentive to areas that needed service and maintained a professional demeanor. Thank you to Travis and the whole Aptive team

1 year ago

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Nora

Always the best, knowledgeable and informative from Aptive. Marcus was observant of the happenings in our yard and informed us of them. And also informed us of a pantry issue and what needs to be done as a preventative.

1 year ago

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Malcom Terry

I was pulling into my driveway as associate was leaving. She backed up and got out to give me a summary of the services performed, described where and what and asked if I had any questions.

1 year ago

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Raymond Nunez

The communication and pictures sent to me after the job was done is something I greatly appreciate. As always, Aptive and their Technicians do a spectacular job and im always happy to hear from y'all!

1 year ago

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Zachary Waits

Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.

1 year ago

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Matt Harris

I like the overall service including the products used. The only issue I dislike is the price per visit. Unfortunately, the price is a big negative. I pay over $200 per visit and they want to visit a minimum of 8 visits per year. I may have to seek another service after my contract expires

1 year ago

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Gamer Girls

Tech was very thorough. Verified if there were any concerns I had and made sure they were taken care of. Very professional and much appreciated. Deserves a raise, immediately!

1 year ago

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Trey Bohon

We're a very busy household with a toddler, so I appreciate they'll contact ahead of time and I can tell them not to ring/knocknand proceed silently. If we have ants or roaches inside they come within a day and resolve it.

1 year ago

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Rusty Schneider

Technician described all of his plans for treatment, and was very thorough. He completed the task pretty quickly, and took care of the yellow jackets, too!! Very happy customer! Rusty

1 year ago

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Kim Karibian

Your service is excellent. However, whenever I go on your website to pay after the pest control sprayer has come, your website says my payment is past due. Also, I am getting letters from a debt collection company saying I owe Aptive $199. I have already called Aptive to clear that up and they said they would take care of it but I keep on getting debt letters from your debt collectors company. This is frustrating since I have always paid my bill after service was rendered. If you could correct this I’d appreciate it

1 year ago

Reply from Aptive Environmental

I'm sorry to hear about this frustrating experience with your billing and payment records. We want to ensure this is resolved for you. Please reach out to customersupport@goaptive.com so we can look into this matter and work with the billing team to stop the debt collection notices. Thank you for bringing this to our attention.

Oct. 25th, 2024

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Albert

He was very knowledgeable and thorough in his job. Very comforting to know he cares about the customer. This man without a doubt needs a raise!! Thank you for the service!!

1 year ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're pleased to hear that the technician’s knowledge, thoroughness, and customer care made such a positive impact. Your feedback is truly appreciated! If you ever need anything else, feel free to reach out.

Oct. 25th, 2024

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Ryan Shah

This was my first pest spraying with Aptiv and Mosses was great and professional. This was a much better job than my previous company had done. So thorough and far beyond what I was used to.

1 year ago

Reply from Aptive Environmental

Thank you for sharing your first experience with us! We're glad to hear that Mosses provided a thorough and professional service that exceeded your expectations. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Nadia Bakir

Captive has been very reliable over the years. Sasha is our tech and she's a rockstar! She's always giving us suggestions to enhance the treatment she does to our property, clearly going above and beyond every time.

1 year ago Edited January 13, 2025

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Patrick provided excellent communication and thorough service, keeping you informed every step of the way. We're glad to know you're pleased with the team. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Nonnie Nutting

I like the technician that comes to my house to perform the service. He keeps me informed before, and after the treatment. Since he has been doing the service, I have noticed fewer bugs.

1 year ago Edited January 8, 2025

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear you’re satisfied with the customer service and treatment. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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HM C

Richard was great. Very polite and courteous. He gave me a heads up 30 minutes before arriving. Told me what he was going to do when he arrived. And the job was done efficiently.

1 year ago Edited February 4, 2025

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Eusebio was courteous and attentive to your concerns, taking care of the areas you mentioned. It’s also thoughtful that he respected your home by wearing shoe covers. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Michael Mossaro

Definitely notice a reduction in pests. The few times we see activity they come back out to take care of them. All technicians have been very nice and professional. Have noticed a reduction in grubs in my yard as well!

1 year ago

Reply from Aptive Environmental

It’s great to hear you’ve noticed a reduction in pests and that the team has been responsive when needed. We’re glad the technicians have been professional and that you’re seeing improvements with grubs in your yard as well. If you need anything else, feel free to reach out!

Oct. 15th, 2024

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Karen Harris

Technician communicated well. Let me know that he was a few minutes from arriving, asked if I had any concerns and texted findings and pictures. Very pleased with the service I received.

1 year ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that the technician communicated effectively, kept you informed, and provided detailed updates. We're glad you're pleased with the service. If you ever need anything else, we’re here to help!

Oct. 10th, 2024

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Victor Ramirez

The service rep did a really nice job and also took care of nest of red wasps and gave us some very helpful advice on some other problems very were having. Very satisfied ✌️🙏😁

1 year ago

Reply from Aptive Environmental

Happy to hear our service rep took care of the red wasps and provided useful advice. We're glad you're satisfied with the service!

Oct. 2nd, 2024

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Matson

The technicians seem to intentionally avoid communication so they can avoid providing the more thorough service that I believe we are paying for. Today, most of the roach hotels in the house are full and need to be replaced. I waited by the door to greet the technician. But he/she came and went. Your customers deserve a means of communicating basic service needs. Why do they not ring the doorbell to inquire about service needs and effectiveness? Why do I painstakingly schedule these service calls when it makes no difference to Aptiva that I expect to be present for them? Had the technician simply rang the doorbell today to thoroughly assess my need for service, I would rate the visit 4-5 stars.

1 year ago

Reply from Aptive Environmental

We’re sorry to hear about your experience and understand your frustration with the lack of communication from our technicians. It’s important to us that you receive the thorough service you expect. We appreciate your feedback and will work to improve our communication process. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly.

Sep. 26th, 2024

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Carla Lassiter White Plains, NY

I love how quickly the technicians respond and the thoroughness of treating the inside And outside of my home. I love the reservice option and how quickly appointments are made and completed.

1 year ago

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Jim Geraghty Whippany, NJ

Great pre visit communication, great post visit communication. Could not have been happier with the service from Ja'mere today and the overall service provided by adaptive on each visit.

1 year ago

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Donna Salvo Morristown, NJ

Ryan was polite and professional. He was also very informative and thorough. He even texted me with advance notice of his arrival. I am very pleased with the service he provided.

1 year ago

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jmucha1952

As usual, great, friendly service. I really appreciate the advance notice and head-up from the technician (Pedro this time!) It let me get me dogs squared away! Your service has been outstanding.

1 year ago

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Emily Simmons

Cons: Expensive. Not all technicians are thorough if I’m not home to instruct. I hardly ever get advanced notice of what time in the day they will be arriving other than like 10min right before. I wish there were more organic options. Pros: little to no pests.

1 year ago

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John Wappel Orange, NJ

Gary did the job with care and detail.I reviewed the job and found to great. He is the type of employee your company should be proud of having servicing your customers. 10 would better than five stars. JW

1 year ago

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Timothy Marzinke West Milford, NJ

Great customer service! Listen to my concerns and address them ! Did a careful inspection of my property and took care of adding additional bate stations to my rodent problem .

1 year ago Edited January 26, 2024

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Michele Chemidlin

We receive an update after every visit about what they did and pictures of action taken and/or possible areas that might need attention such as small access points. Everyone has been extremely thorough and pleasant.

2 years ago

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Elaine Reichert West Milford, NJ

I really appreciate the service. Especially that the agent was very courtesy: sending a text before coming, ring the door bell to meet me and texting when the job is done with a "Thank you" as well.

2 years ago

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Mike Jiran Cranford, NJ

The technician told us when he was coming, checked to see if we had any specific issues besides our regular scheduled service, and explained the service he did when it was complete.

2 years ago

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Wendell Rodriguez Philadelphia, PA

Garry provided an excellent service today. I asked him to do a couple other things around my house for me, like spraying my garage and my shed and he did it no questions asked.

2 years ago

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Al Dejewski

This technician is your best and most valuable team member! He is professional and personable. Remembered my prior issues and offered to review and retreat those areas. Highly recommend him!!

2 years ago