Name: Aptive Environmental
Rating: 4.8

star star star star star

Jack and Thelma Unangst Cave Creek, AZ

Most servers have done exactly what we have requested and a few have gone beyond what they were asked to do and took a brush to all overhanging porches to get rid of any cobwebs which amazed us. We have not had any encroachment of bugs or scorpions since they have serviced us. We prefer treatment that is as natural as possible and we believe they have it right. Thanks for your service.

4 years ago

star star star star star

Abby Driggs Provo, UT

We had SOOO many bugs when we first moved into our little apartment in Provo. After Aptive came- bugs totally disappeared and didn't come back. I also found a ton of dead bugs outside on our porch/driveway a couple days after Aptive came and thought- wow... good thing I got pest control. I had NO idea how many bugs were living in my house. Yuck. The team is super good about coming back out if you aren't totally happy with the service.

5 years ago

star star_border star_border star_border star_border

Saul Gomez Chesapeake, VA

I signed up for Aptive and after several instances of technicians "mimicking" as if they were disbursing out granulets, I ended the contract. I have a 360 degree visibility of my home via my home security camera system and observed the technicians run out of granulates and then pretend to put them down on the remainder of my property. I overlooked the first instance, and then called after the second one...and several other instances is what broke the camel's back. Customer service "wiaved" the early termination fee, yet still charged me for the service that wasn't completely fufilled. I went on travel abroad for some months, and when I returned, I had a collections notice for $149, premised on the services 'rendered'. After several instances of unethical practices, it's easy to see that this is a breach of contract - however, Aptive's "management" is citing they cannot do anything since the charges are already in collections. BEWARE of this company - while their products do seem to work, their practices (by way of some of their technicians) are shady at best. I really tried to work this out, to no avail.

9 months ago

Reply from Aptive Environmental

Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered with our service and the frustration it caused. We take matters of integrity and customer satisfaction seriously, and it’s disappointing to learn we fell short in your case.

We’d like to understand more about your situation and see how we can help. Please reach out to us at customersupport@goaptive.com, and we’ll do our best to address your concerns.

Sep. 23rd, 2024

star star star star star

Kevin Fernandez Montclair, NJ

Their technicians come at regular intervals, perform their service and send pictures via text of everything done - they’ve always been friendly and on time.

9 months ago

star star_border star_border star_border star_border

Elizabeth Kennedy Burns, TN

This company is a complete scam! DONT USE THEM! I live on over a half acre and the tech would spend only 10 mins spraying my yard and then sit in his struck for 15 mins. He also left the water running on the hose when he filled up the tank, when I mentioned this to him on his next visit he started yelling at me on my front porch. Custom service said they would have a different tech come out to service my yard, which only happened once. They send me a text message of service dates and then when it comes time for the appointment I get a text that says, “an Aptive service professional visited your home for an appointment on but it looks like we missed you.“ I work from home and have been for every appointment. To make matters worst the bug problem has only gotten worst since having their service.

10 months ago

Reply from Aptive Environmental

We're really sorry to hear about your experience and understand your frustration. It's unacceptable that you had issues with our service and communication. We take these matters seriously and want to make things right. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly and work towards a solution. Thank you for bringing this to our attention.

Sep. 23rd, 2024

star star star star star

Jamie Yorke Livingston, NJ

Felix provided a fantastic service from start to finish with great communication and attention to detail… Definitely a great example of customer service

11 months ago

star star star star star

Pete Mahoney Lake Hopatcong, NJ

Gary was polite and friendly. he explained everything that he was doing. he even went out of his way to remove the remains of a bird nest in one of our eaves! very thorough.

11 months ago Edited December 20, 2023

star star star star star

Harry mazza

Juan came to our home , did a survey and did what treatments that were needed. He then left a message of what was done and gave us a timeline so we can let our pets outside.

11 months ago

star star star star star

Cookie D Caldwell, NJ

The techs care for my property as if it’s their own. They pay attention to details. Every job is different, but the work performed is personal. Thank you Aptive

11 months ago

star star_border star_border star_border star_border

Greg W Monmouth Junction, NJ

WARNING OF FRAUD AND APTIVE CHANGING CONTRACTS WITHOUT CUSTOMER KNOWLEDGE On 12/4 , Aptive serviced my premises as they have been doing since 2017. Shortly thereafter I received a new contract dated 12/4 but fraudulently signed and initialed by my wife. It stated the contract was reviewed and all terms agreed upon. The fact is no one talked to us about the contract or terms, nor did we sign or initial anything. Even though docusign was supposedly used, no notification of documents for review and signature was ever sent. Plus contracts are not being encrypted when sent despite containing sensitive PII data. Since Monday, i have attempted to get an explanation and continue to get the runaround and no one will put me through to senior management saying I'd get called back which never seems to happen. I would encourage everyone to review their contracts, verify signatures and initials and confirm that Aptive didn't create fictitious contracts as they're done with me. Fraudulently signing documents and manipulating terms without customers approval is illegal yet seems to be a policy of Aptive. For your protection - check your contracts and if you didnt sign and approve the contracts - report it and find another service.

11 months ago

Reply from Aptive Environmental

Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your concerns regarding the contract. We take customer feedback seriously and want to resolve this. Please reach out to us at customersupport@goaptive.com so we can look into it further.

Sep. 23rd, 2024

star star star star star_border

Grant Birdwell

I appreciate the basic service and use of natural bug termination methods as opposed to harmful chemicals. I think it is still a little expensive but the technicians are nice and are willing to go above and beyond. Thank you!

4 weeks ago

star star star star star

Rusty Schneider

Technician described all of his plans for treatment, and was very thorough. He completed the task pretty quickly, and took care of the yellow jackets, too!! Very happy customer! Rusty

4 weeks ago

star star star star_border star_border

Darth Babe

Didnt even know they came. No messages, no door knock. Nothing.

1 month ago

Reply from Aptive Environmental

We apologize for the lack of communication during your service. This isn’t the experience we aim to provide, and we’ll make sure to address this issue. Please feel free to reach out to customersupport@goaptive.com if you'd like to discuss it further or need assistance.

Oct. 17th, 2024

star star star star star_border

Anuhea T

Service is great, but the price is a bit too high!

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear you’re happy with the service. If you have any further concerns or suggestions, feel free to reach out.

Sep. 27th, 2024

star star star star star

Michele Chemidlin

We receive an update after every visit about what they did and pictures of action taken and/or possible areas that might need attention such as small access points. Everyone has been extremely thorough and pleasant.

1 year ago

star star star star star

Elaine Reichert West Milford, NJ

I really appreciate the service. Especially that the agent was very courtesy: sending a text before coming, ring the door bell to meet me and texting when the job is done with a "Thank you" as well.

1 year ago

star star star star star

Mike Jiran Cranford, NJ

The technician told us when he was coming, checked to see if we had any specific issues besides our regular scheduled service, and explained the service he did when it was complete.

1 year ago

star star star star star

Wendell Rodriguez Philadelphia, PA

Garry provided an excellent service today. I asked him to do a couple other things around my house for me, like spraying my garage and my shed and he did it no questions asked.

1 year ago

star star star star star

Al Dejewski

This technician is your best and most valuable team member! He is professional and personable. Remembered my prior issues and offered to review and retreat those areas. Highly recommend him!!

1 year ago

star star star star_border star_border

Deirdre Tetzler Basking Ridge, NJ

I asked for spray treatment under the deck since there are two windows and I watched on the cameras and it didn’t appear that she sprayed underneath. She also said she inspected the eves for spiderwebs, usually I see someone taking a tool to remove webs she only sprayed and didn’t remove spider webs I still have a bunch of webs on my front windows.

1 year ago

star star star star star

Isabella

Jamere was pleasant and professional in performing his work even during a wet weather. I am just hoping that he did due diligence in the appication of what our home needed against common pests.

1 year ago

star star star star star

Saravana Kumar

Benny did a great job of listening to our pest problems patiently and applying the spray treatment, he also clearly sent s detailed text of what he had done today, very helpful, thx

1 year ago

star star star star star

Claudia Henriquez Miami, FL

This is the 2nd time Mateo (technician) comes and does the service to my property. He always asks me if I have an area that needs extra treatment or not. As always he does what we expect in all areas we tell him.

1 year ago Edited November 20, 2023

star star star star star

lynne stanlick Rockaway, NJ

Joe sent pictures of work performed and he communicated well. I am so glad that I know what the service man does. If this is a new procedure with the pictures kudos every visit should be this way.

1 year ago

star star star star star

Lisa Butler Flanders, NJ

We’ve lived in our house for 25 years and we have always had issue with ants and spiders. We tried everything. Since we started using Aptive Environmental, we haven’t had any issues. Amazing!!

1 year ago

star star star star star

Jacqueline Conde Newton, NJ

Robinson the technician was extremely polite, professional and knowledgeable! Today was our 2nd service with Aptive and he took the time to answer my questions and followed up on a previous pest issue we had, too!

1 year ago

star star star star star

Chris Karaces Randolph Township, NJ

Joseph was very professional. He notified me when he was on his way here. When he was finished, he sent me pictures along with the details of what he did. I really appreciated that

1 year ago

star star star star star

Silvem Pillai Hackettstown, NJ

Yazzi did an excellent job! She took the time to talk to me and understand my needs. She did a thorough job around my house and in my yard. Frankly, she did a better job than the previous pest control agents!

1 year ago

star star star star star

F. Faris Bridgewater, NJ

Juan was great!, he explained everything he was doing, they type of treatment he was applying, and when we should see results. He was a pleasure to work with and look forward to having him back to service our home.

1 year ago

star star star star_border star_border

James Sheridan Livingston, NJ

Very disappointed nothing could be done about wasps entering home under 2nd floor eaves under roof, Viking had sprays powerful enough to reach from ground, (?!) so now I have to go up on a ladder to spray wasphornet store bought spray on my own or call Viking, also complained about high # of yellow jackets tech said he’d hang a few traps when heleft he texted me sorry he only had one left Not quite the service I was promised when I initially approved contract

1 year ago

star star star star star

Victor Higa Montclair, NJ

Aptive's customer service is great. They work around your schedule and are very flexible. Each technician is well prepared and informative. Would definitely recommend their services.

1 year ago

star star star star star

Katherine Soulas

Juan went out of his way to search the windows and walls for entry that cave crickets seem to find! He sprayed the interior windows and floor/wall corners of the unfinished basement. Thank you!

1 year ago

star star star star_border star_border

Jim R

Different technician than earlier visits said they did not treat under eaves using the extension pole since no cobwebs were visible. Ant mounds in the lawn were not damp with pesticide like the ones near the foundation. Dog toys were not moved from the treatment zone. I should have done this myself but only saw them in the photos. In and out in 20 minutes for a 1 acre property with basement spray seems too fast for almost $200. Previous technician took 30 to 40 minutes. Must say we do see less bugs and ants in the house.

1 year ago

star star star star star

Ed Babuka Orange, NJ

Great service from Juan this afternoon to treat our pest problem. Juan was very informative, listened actively and acted with great skill in diagnosing and treating our home. I would highly recommend Juan for our next visit

1 year ago Edited August 23, 2023

star star star star star

Dan Thropp Bohemia, NY

just needed the boat house taken care of, and eventually the tech understood. We have pets that spend a lot of time out doors so I didn’t want any more done other than the boat house,

1 year ago

star star star star star

Jason Sikora Colonia, NJ

They signed me up for service and their tech was out a hour later. After they were done there was already dead insects, both the sales rep and the tech we very professional and courteous. Would definitely recommend.

1 year ago

star star star star star

Jesse Brawer Westfield, NJ

I don't love some of the limitations on service, attics, for example. However, some of the individual technicians, have been excellent. Jermaine (spelling?) Came out for our service yesterday and was absolutely top tier.

1 year ago

star star star star star

Chris Basista Edison, NJ

No complaints about our service today. Our girl was right on time which was huge because we had just returned home from vacation just prior to her arrival. She was done within 30mins absolutely painless.

1 year ago Edited November 6, 2023

star star star star star

DeeDee Mauz Katy, TX

The people the visit my home have delivered a text in advance and upon arrival and comoletion. The technology applied to manage my account and communicate is effective and most appreciated.

1 year ago

star star star star star

Ruben Springfield, NJ

I had my service appointment today and Michael addressed my concerns regarding carpenter ants that had been approaching the house. Very helpful and knowledgeable of his craft.

1 year ago

star star star star star

jim vacchio

I had a large yellow jacket nest right under my backyard deck and the Aptive tech that came today was a lifesaver being that my wife is allergic.He stayed until he knocked down the bees nest's.

1 year ago

star star star star star

Joan Gregg

The people you sent here were very pleasant. I had a chance to speak with the young man you sent on the 24 of August. He was very nice. I'm so terrible with names. But thank you.

1 year ago Edited September 21, 2023

star star star star star

Joyce Zhang Yonkers, NY

Pedro did a good job on the service. He is very honest about what he can and he can’t do. We have a wasp’s issue, he told us the product he is using may not solve the problem.

1 year ago

star star star star star_border

P Lopes Bridgewater, NJ

Jean S was great. Responded to my text requests promptly. He discussed my concerns and offered alternate placement solutions for my base stations. He provided explanation for his recommendations. I appreciate the visit summary and photos.

1 year ago

star star star star star

Cornell Gray Hillsborough, NJ

The technician, Jean S, was courteous, and respectful of my property. I appreciated him ringing my doorbell to inform me of his arrival, and for taking time to answer my questions.

1 year ago

star star star star star

Gary Odendahl Pine Brook, NJ

I like the service that I get from Aptive. They call me ahead of time tolet me know they are coming. They also send me pictures of, to my phone of what the technician has done.

1 year ago

star star star star star

Iliana Diaz Scotch Plains, NJ

Shammal was wonderful. Very informative and new exactly what I was wanting in my service. And even didn't mine my hyper dog and his barking. Thank you so much for your hard work even in this heat.

1 year ago

star star star star star

Sunyoung Kim Wayne, NJ

Mateo is knowledgeable and handles everything with kind and positive attitude. He is very thorough and I can tell he is an asset to your company. Our family feel very lucky. You guys are doing a great job!

1 year ago

star star star star star

Marina Zelinsky New York, NY

Very nice service. I was able to communicate easily with the service technician performing the treatment at my house even while I was not home and received photos of the work that was completed.

1 year ago

star star star star star

Tom D Highland Lakes, NJ

The Aptive representative and technician were completely professional , competent and courteous. They performed their product application quickly, with no incident. Good job. Thank you

1 year ago