Name: Aptive Environmental
Rating: 4.8

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Amanda Montebello, CA

I was sold a few Aptive products and found that the prices were high and they products weren’t very effective.

4 years ago

Reply from Aptive Environmental

Amanda, please give us a call! We definitely want to get you taken care of.

Feb. 10th, 2020

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Preston Gilbert, AZ

Very pushy sales guys that are very annoying. Service is decent but nothing special.

5 years ago

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Gail Wood Hewitt, NJ

That was a joke! Didn’t take 10 minutes. Didn’t go in the back of the house at all.

1 year ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your frustration. It’s important to us that our service meets your expectations. Please reach out to us at customersupport@goaptive.com so we can address your concerns and improve our service. Thank you for your feedback.

Sep. 23rd, 2024

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Raj MS The Bronx, NY

Your technicians are very good, unlike your sales ppl

1 year ago Edited January 22, 2024

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Michael Donnelly

I did not get the full exterior spraying of my property that I expected.

1 year ago

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Bryan Murray New York, NY

Used unsafe for pets pesticides care after multiple dogs during the week.

1 year ago

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Greg Fisher Phillipsburg, NJ

Tech rushed through the job and didn’t focus on the areas I asked him to.

1 year ago

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Cindy Schultz Highland Lakes, NJ

Came when you said you would but didn’t resolve issues I had. Will not sign up again

1 year ago Edited October 2, 2023

Reply from Aptive Environmental

We’re sorry to hear that we didn’t resolve your issues during your visit. Your satisfaction is important to us, and we appreciate your feedback. If you’d like to discuss your concerns further, please reach out to us at customersupport@goaptive.com. Thank you for letting us know!

Sep. 23rd, 2024

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Sandra Mayberry Miami, FL

Not good, we need to have service man come back to refill mouse bait station.

1 year ago Edited October 27, 2023

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Edwin gonzalez Jr

I think your pricing could be lower. Seems high.

1 year ago

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Sergio

The last Aptive representative was very unprofessional and careless.

1 year ago

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Phxbuck

Poor service. Deplorable scheduling and customer service. Totally useless customer portal.

1 year ago

Reply from Aptive Environmental

We’re sorry to hear about your experience with our service, scheduling, and customer portal. Your feedback is important to us, and we want to make things right. Please reach out to us at customersupport@goaptive.com so we can address your concerns and work on improving our services. Thank you for sharing your thoughts!

Sep. 23rd, 2024

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Knowledge Born Rocky Point, NC

The experience was professional. Very Knowledgeable tech.

3 years ago

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Bj Velasquez Mount Olive, NC

The technician was great, but not happy!

3 years ago

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Andrea Wiens CO

It is a SCAM! The used my initials without permission to "sign" a contract that I never saw.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 16th, 2021

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LiveLong Mooresville, NC

Their door-to-door salesman is PUSHY and rude. Turned off & would never try the service.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

May. 31st, 2021

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Kim Alvarez Pasadena, TX

All the webbing was not cleaned off around our front door

3 years ago

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Carlos Rondon ,

Poor performance of the technician and did not meet customer satisfaction

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Matthew Lieng Elk Grove, CA

Still a lot of spider web that is not cleaned off. Very disappointed.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Tiffany Johnson Florissant, MO

Not sure if he showed up to service my home....no one knocked on the door or rang the bell!

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Vivek Kota Bothell, WA

No one showed up as scheduled and I am receiving an email for service completion

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Christopher Brooks Houston, TX

The technician never came to my home to complete the services.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Irfanmalik Atlanta, GA

Not truth full about what is covered get it in writing

4 years ago

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Andreas Falls Church, VA

Less expensive but not always working thoroughly

4 years ago

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Vanessa Garcia San Antonio, TX

The technician was behind schedule but ok

4 years ago

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Bryce Mercer Island, WA

First treatment was great, but crickets after that. Missed appt., no return calls.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Gizella Richmond, TX

Good customer service, there are still spider webs

4 years ago Edited September 14, 2021

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Rashmi Ramani St Louis, MO

The spider webs and eggs were not removed.

4 years ago

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Billy Daranykone Wilton, CA

The technician did not spray the whole house as requested. Very disappointed with this one

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Virgil Rudd Sugar Land, TX

No one care to my home yesterday to provide pest control service and I was here all day long.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jbmore ,

My first service since starting with you company was charged but services never render. I never saw

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Dale Meyer St Louis, MO

Sprayed the foundation but saw no indication of spraying the wasps in the eves.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Roberto Ramirez ,

I was told that you were going to power wash the first time, you guys didn’t.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lois San Marcos, CA

Friendly but too rushed, fumes in house.

4 years ago

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Stephanie Baglio Palm Harbor, FL

The guy didn't complete what I ask him to do. I have wasp nest that he didn't remove

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Billie Jordan Clute, TX

He was late and argumenal and rude and do not want him back

4 years ago

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Fitzgerald David Houston, TX

Never Came!!! When I called to find out what was going on, I got cutoff! One Star is too many.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Piyush Patel Woodbridge, VA

Very poor. Inside home service requested and it was not performed. Although you charge me

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sahil Bhalla Sterling, VA

really poor job. I saw many spider webs on my deck. I will cancel for full refund.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Martin Werner New Braunfels, TX

John R was the most informative of the last five (5) technicians you sent to my residence!

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Pratik Sugar Land, TX

The product doesn't not work. Did not like product because the bugs come back few days later

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Nancy do Sugar Land, TX

Horrible job, he came with out mask and said the company didn’t allow him to wear mask,

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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William Behm Pearland, TX

Sprayed herb garden. In 5 minutes that the were here created 30 minutes of cleaning.

4 years ago

Reply from Aptive Environmental

William, we are so sorry to hear this. Please give us a call at the branch. We want to make this right.

Mar. 23rd, 2020

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Ryan Smith Clarkston, GA

Worst company ever by far 15 minute services and salespeople that are full of lies

4 years ago

Reply from Aptive Environmental

Ryan, please give us a call! We definitely want to get you taken care of!

Feb. 27th, 2020

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Don Shaw Elk Grove, CA

Cobwebs, my wife didn't see or hear anyone around the house.

5 years ago

Reply from Aptive Environmental

Don, please reach out to the local branch. We'd be happy to send one of our representatives back out to your home.

Oct. 1st, 2019

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Geo Sacramento, CA

So so service so far and have been with them for a year. Maybe last time soon.

5 years ago

Reply from Aptive Environmental

Geo, please give us a call so we can send one of our trucks back out to your home! Thanks!

Sep. 18th, 2019

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Charlie La Mesa, CA

Poor clean up at initial visit. No follow up as promised following week.

5 years ago

Reply from Aptive Environmental

Charlie, the followup is actually 30 days after the initial service. Please reach out to the branch so we can send one of our trucks back out to your home.

Sep. 10th, 2019

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aiydh moraih Herndon, VA

you should let me see what you are doing during the treatment, because i have a lot of notes,

5 years ago

Reply from Aptive Environmental

Please reach out to the local branch so we can make sure you are taken care of!

Aug. 26th, 2019

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Bircan McLean, VA

I am still enjoying my spider web collection out side of my house despite your two times services.

5 years ago

Reply from Aptive Environmental

Please reach out to the local branch, Bircan!

Aug. 22nd, 2019

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RANDY HERTOG Minneapolis, MN

Overcharged what they told us on phone and did not clean bugs or provide good service. Stay away!

5 years ago

Reply from Aptive Environmental

Sorry to hear this, Randy! Please reach out to the local branch.

Aug. 13th, 2019