Name: Aptive Environmental
Rating: 4.7

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Jackie Magee Tampa, FL

Both the sales rep that signed us up and the tech that came out were extremely knowledgeable about your product and very friendly. The spraying itself did not go as well. The tech that came out could not reach one of the trouble spots we have for wasps. The person who signed us up said he would let scheduling know a ladder would be needed. She also said she was not allowed to stay any longer so she didn't do some of the spider webs (this could be because she tried to have us redo all the paperwork we had already done with the sales rep that came out). Come to find out she also didn't do our garage or even get all the wasp nests she could have reached. I was also sitting with the sales rep when he texted that we do not do text and not to call before 9:30 am. Someone tried to text me from your company ( I never can see the text sometime I can see a number) at 8:30 am. We also were told we would get a call when they were on the way to treat,we didn't get a call but we got a call from someone not as nice wondering where we were when the tech showed up and no one answered. Lucky our other business is next door. Many hornets nests on porch and ground were left. Not off to a great start.

5 years ago

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Nicole Wilson Bothell, WA

Ken was extremely polite and helpful. He was apologetic for the issues I've had with my back yard not being serviced. Also, went out of his way to help me pick up some boxes that I was putting into recycling. Another great thing he was patient and calm with my dog. Great Service! Thank you..

5 years ago

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Irtiza Sami Manassas, VA

Absolutely Amazing Professional Customer Service!! He was experienced and knew what he was doing so well! He went out of his way to make sure we were satisfied and addressed all of our concerns. I hope we get him again for the next visit, I really enjoyed his expertise and enthusiasm! Mr. Ron W is the man!

5 years ago

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Jennifer F. San Antonio, TX

I normally get a quick treatment, where I see a slightly improvement but the problem of roaches still there. However, this last treatment (4 times so far) the technician, Stephen R, went above and beyond, treating this house outstanding, and added other product to solve the problem. Thanks

5 years ago

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dedi Gainesville, VA

Very friendly, polite and professional. I am very happy with your service and technicians. Keep up the good job! I always recommend you guys to my friends and neighbors. Thank you for coming back to finish the spray since I had an emergency on the date previously scheduled, Every one in the company is always helpful, prompt and polite.

5 years ago

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Liza Puyallup, WA

They are super professional and thorough when they came to spray our home. Truly appreciate the friendly service. They are prompt to respond whenever I have contact them. Bob did a phenomenal job in addressing all my concerns and educating me on the process.

5 years ago

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Tim A. Ravenna, OH

Tim A. from Ravenna, Ohio. Brittney was very professional and really did a fine job of servicing our house. She has a very good attitude and it shows in her demeanor and positive work ethic. We need more folks like Brittney in our service industry. She has a future in whatever she does.

5 years ago

Reply from Aptive Environmental

Thank you for the excellent feedback, Tim!

Oct. 22nd, 2019

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James Elk Grove, CA

Informs us as to when to expect them to come and perform the service. Wipes down all of the cobwebs before spraying the surrounding areas. They are always polite and lets us know when they are leaving and at the same time lets us know if we need them to comeback before their scheduled time, all we have to do is call the office.

5 years ago

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Lynda B Newnan, GA

Phillip ensured that the area was sprayed and checked for outside bug activity. (I wasn't at home, but I do have security cameras up to check). Very impressed. He was professional even though he knew I wasn't home. Two thumbs up!!

5 years ago

Reply from Aptive Environmental

Thanks for letting us know, Lynda!

Oct. 22nd, 2019

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James D Beaver Falls, PA

Joshua P was out service rep. He is an outstanding employee of your company. He is very courteous and professional in his dealings with us - asking if we were satisfied with his service and if there was anything else he could do for us. I give him an A+ in customer service.

5 years ago

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J. Lawbaugh Carlsbad, CA

He called to say his day wasn't going as planned and that he'd arrive a little outside the service window. He also called 10 minutes prior to his arrival. Very responsible. I owned a service business and know how important those calls are to the customers. He did a thorough job.

5 years ago

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Helen Matwiejuk Warrenton, VA

Today the best and thorough job done by your employee, QUSAY. What a hard Worker, explained every detail and took care of it with great interest, very resourceful and with enthusiasm. Please keep him as he is certainly a valuable employee. Deserves a raise for having excellent working ethics which is rarely seen these days.

5 years ago

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Robert Martel Stafford, VA

We were very pleased with Mr. G's professionalism and providing us with great advise about how to deal with the rodents. Thank you for having his come to our home and assist us with our little problem with our unwanted guests.

5 years ago

Reply from Aptive Environmental

Happy to help, Robert!

Oct. 9th, 2019

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Madeline Meixner Lakeland, FL

Ron was professional and thorough and didn't miss a thing as he toured our home. He explained everything he was doing so that I now understand exactly why we have seen no bugs since Aptive began taking care of our home. I appreciated the education as well as the professional service. Thank you ... AGAIN!

5 years ago

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Angie Wesley Chapel, FL

I love how professional your employees are. Since I started with your pest control I haven't seen an ant or spider anywhere. Thanks for all you do. My kids appreciate not having to choose where to play because of the red ant problem we used to have.

5 years ago

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Kathy Sugar Land, TX

Aptive is a great pest control company. I love it that if you have a bug problem in-between visits they will come and spray at no charge. Everyone who works at Aptive are so nice and helpful! I will and do recommend their service to anyone that is looking for a pest control company.

5 years ago

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Paul Schneblin

We have been using your service now for over a year In that time we have been very pleased Both with the service & your service pros Mike G was here on 9-30-19 Very personable Took time to explain the day's service Also asking if there were any trouble spots to double check Thank You Paul & Phylis

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Paul!

Oct. 22nd, 2019

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Myrna Ortega San Antonio, TX

Ricardo F did an outstanding, complete job! He cleaned around for wasps, found a small gathering g of them and removed it, cleaned the area, all the window sills were checked and taken care of and a small added room was sprayed! He really did great. I’m very pleased with his manner and professionalism and knowledge of his job.

5 years ago Edited September 14, 2021

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Ashley R City of Saint Peters, MO

Michael W came to service our house today. He was very friendly and professional. He explained everything he was going to do and answered any questions I had. After he completed the service, he let me know that he was finished . Great customer service!

5 years ago

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Gary Manassas, VA

Stefphen did a very thorough job. He found a large wasp nest on one of our windows and eliminated the bees and removed the nest. Obviously nest had been there for a long time. Stefphen is a credit to your company and we thank him for doing a great job.

5 years ago

Reply from Aptive Environmental

Happy to be able to serve you, Gary!

Oct. 4th, 2019

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Saragoza Dixon, CA

Felt the technician went faster then normal. I has Requested previously to have garage sprayed and was told it was noted. When technician was asked he seemed surprised and only sprayed 1/3 of garage stating he could not get to base boards on other 2/3 of garage. This statement is not true as there are areas which do expose areas that CAN be sprayed without any barriers to prevent him from applying your product. I did Not want to argue with him so i called Your office to have a different tech return to properly spray my home and surrounding areas without it seeming like a race to leave. Would have felt better about service.

5 years ago

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Bobbi Ballwin, MO

Jason listened to my situation and then went to work. Even reported back to tell me of a problem I was unaware of that could be the answer to what was causing the trouble. I appreciated the feedback from someone who knows what he is doing.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks, Bobbi! Let us know if you need anything else!

Oct. 4th, 2019

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AD Brown Ashburn, VA

James was knowledgable, patient, and thorough in his explanation of the products and how they perform. He explained the difference between my store-bought bug spray and the professional service Aptive provides. His work was excellent and I'm sure it will prove very effective.

5 years ago

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Mike Tampa, FL

Both Abraham and Nico were great! Abraham set me up with the service and Nico completed the service. They were both very friendly, informative and professional. Most companies these days need people like these two in their businesses! Great individuals!

5 years ago

Reply from Aptive Environmental

Thanks for the honest feedback, Mike. Let us know if there is anything more we can do for you!

Oct. 4th, 2019

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Jim Allen Antelope, CA

Today's service by Dan is the best we have ever had. by Aptive or any other company. He was thorough and informative. Removed webs not only from the house but from trees and bushes. Hope he does our service all the time. On a separate note, twice my rate has gone up and I received no prior notice of the change.

5 years ago

Reply from Aptive Environmental

Jim, thanks for the feedback! Please don't hesitate to reach out if there is ever anything we can do for you! We're happy to answer any questions you might have!

Oct. 4th, 2019

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Jackie gene Northridge, CA

Great experience dealing with Aptive Environmental. Very experienced and professional company. Technicians are knowledgeable and friendly. Responds immediately to my concerns and resolved them. Glad I went with Aptive. Jackie

5 years ago

Reply from Aptive Environmental

Thanks for being a loyal customer, Jackie!

Oct. 4th, 2019

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Amy St Louis, MO

The treatments seem to work. I particular have the service for brown recluse spiders. As seasons change they can make their way back into the house. As soon as I see this, I call Aptive and they are out right away with spray outside, inside, and spider bombs. I live in an older home, so it's an essential service.

5 years ago

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Nancy Fenton, MO

My tech was very awesome he explained everything about what I asked for him to do and went over what he would do and was very helpful and thorough and made sure to get it all done efficiently. I was very impressed with him and I appreciated it very much. And he also made sure I was scheduled for a follow-up.

5 years ago

Reply from Aptive Environmental

Nancy, please don't hesitate to reach out if there is ever anything else we can do for you!

Oct. 4th, 2019

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Donna Katzman Valrico, FL

I am glad Aptive Enviromental allows for in between service as needed. I called to requested a re-spray and they sent a technician out the next day. The technician was very thorough and answered all my questions regarding my concerns. Thank You Donna K

5 years ago

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Jon g Marysville, WA

Tech was on the job getting things done and went the extra step to remove wasp nests from the eaves and dispose of, all of which with care and respect to the property. All in all he performed a great job dispatching product and clearing numerous spiders and web.

5 years ago

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Carole Blodgett Carlsbad, CA

Not only am I pleased with the pest control but I am very pleased with the nice technician NICK. He helped me move our large microwave off the floor when a construction crew left without putting it back. I call that going the extra mile! Thank you Nick from Carole B. in Carlsbad CA.

5 years ago

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Carol-Ann Dickinson, TX

Always such great service! Jorge did an amazing job and was thorough and friendly. He went above and beyond. He made sure to check everything thing out first (our yard is huge) and then went back and hit the whole yard and around our house. He even noticed some things in a tree out front and took care of that too!

5 years ago Edited September 14, 2021

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kathy l Simi Valley, CA

We just moved in to a new home and we were being over run with spiders!!! Aptive came out not once but twice to make sure the problem was taken care of. Raymond really seemed to care and helped us get rid of our problem spiders. Thank you.

5 years ago

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Jaime Manassas, VA

Mr. Leslie G was a true professional. What a pleasure to have such a rockstar represent your company. I would request to have him as my tech that services my home. What an amazing soul. So knowledgeable and courteous!! Best experiences I have had with aptive thus far!!

5 years ago

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Paul Jaeggi St Louis, MO

Friendly tech. On time. Service completed in a timely fashion without shortcuts. My questions and concerns were answered with knowledge and without judgement. While I have not shopped all available pest control services, Aptive has performed well. I can't express opinion on the pricing without more research, but, this works.

5 years ago

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Zareh K. Granada Hills, CA

Erick E is the best Aptive service technician i have ever met, he is very kind and understanding the customer's needs and does his job excellent and beyond my expectations. Thank you Erick, hope to see you again soon whenever i will need service.

5 years ago

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Elissa Ide Roseville, CA

Our technician arrived, let me know he was here and what he was going to do, asked if we are having any issues, did his job, and again let me know when he was done. He was very professional and made sure I was not having any issues and if issues do arise that I can call any time and they will come out.

5 years ago

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Angel Vacaville, CA

Very polite, asked about problem areas of concern, worked as expected. Checked with us before departure, and said to call if any problem arose. informed us to keep dog inside for at least a half an hour ater he left. I liked Ray very much and so did my husband,

5 years ago

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William Demus League City, TX

The Technician who recently provided service at my residence provided the most impeccable job. He was extremely polite, thorough in the spraying inside an out and helpful in explaining what he was doing. He seems to take extreme pride in his job. If he worked for me I would have hiave him on the fast trach for promotion

5 years ago

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Wes Girvin Woodbridge, VA

Our ant problem is a tough one since they are clearly in the walls and Terrence took a great deal of time treating in the walls through the outlets and other very challenging areas to treat through. New to Active, but I plan to stay with them forever.

5 years ago

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John Tapp

The technician came to the door to alert us to his presence and to ask us if we were having any problems that he needed to attend to. He completed the service in a quick and professional manner and was polite and respectful of our property. Great job! I didn't get the technician's name but he deserves the bonus.

5 years ago Edited September 14, 2021

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Joel Richmond, TX

Very professional. Got right to problem areas and no problem making suggestions to aid with controlling my spider problem. I had to schedule an early appointment due to work but he was able to perform the service appoint early and promptly.

5 years ago

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Dan Begley St Louis, MO

Justin O was outstanding when he came to service our home. He was very personable, professional, and courteous, and he took his time explaining things to me. He also did a very thorough job sweeping away the cobwebs and spraying the house. It was a pleasure meeting Justin and chatting with him, and I give him the highest A+ rating possible.

5 years ago

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Mark P. O'Fallon, MO

Justin O was my rep. he called when he was on his way over to let me know what time he would be here and then was on time. He explained everything he was going to do and then proceeded to do it. Justin was very professional and courteous. I was very impressed with his work ethic and the way he went about his business!

5 years ago

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Umul Parsippany, NJ

I am really happy with the service provider Miguel O (sr tech at aptive). He knew his stuff really well. Besides that he was very friendly with my kids around. Explained to my 4 yr old to what he was doing and answered to his non stop questions repeatedly! He did a very thorough check of my house I would definitely recommend to friends

5 years ago

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Jessica L Alexandria, VA

I was VERY HAPPY with William K, who provided the close attention to detail that I need. I live in a townhouse that has a deck, so requires access through the house to attend to almost the entire back half of the house. William also gave me advice on how to best schedule my appointments to they are on days I can be available. Additionally, he scoured the entire house outside, front and back, and eliminated all the myriad of spider webs that infest my house, I guess because it's so near a tidal basin parkland immediately behind my house. He was one of the most attentive agents I've had. Thank you, William!!

5 years ago

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Chris Thorntona Elk Grove, CA

Marcus was great. He was patient and thorough, and allowed us the time to put the dog up. He listened and answered all of our questions and made sure we were completely satisfied with the treatment throughout the yard. So professional and kind. Thank you.

5 years ago Edited September 14, 2021

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Sandy S Maple Valley, WA

Devon did a great job today! Took his time and was very thorough both inside and outside. He was very professional, courteous and respectful. Thanks to him and Aptiv for great service. Please make sure that he receives his $5 bonus.

5 years ago Edited September 14, 2021

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Terese Koestering Plymouth, MI

I moved to a new home and wanted some help with the inside spiders. Jeremiah from Aptive did a fantastic job for me and was very personable.!! He went above and beyond to make sure he took great care of all the areas of concern for me! Great Job Jeremiah for a job well done!! Thanks Jeremiah Terese Koestering Plymouth, Michigan

5 years ago

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Mike H Ballwin, MO

Ricky was amazing!!! Very positive and upbeat. He did a thorough job he took his time to make sure the job is done right the first time. He went the extra mile to do the job at a very high-level !!! He makes the service definitely worth the money !!!

5 years ago