Name: Aptive Environmental
Rating: 2.5

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Jose Hopewell Junction, NY

Wesly was very professional. He did a great job in our premise. He explain everything before he started doing anything. He also was very kind and friendly with our pet dog. for Question this is my first time with your company.

6 years ago

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Chakradhar V. Northville, MI

Had a great experience with the Aptive service rep. Tim L. Tim did a great job of explaining everything thaw was covered in the first visit and set expectations for what he was going to treat in the first visit. He was very patient in answering all my questions and concerns. Overall, a great visit and job well done.

6 years ago

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West Dickinson, TX

The technician who came to our home, Clarence, was so friendly and helpful. He provided the services we needed and offered additional suggestions. We have a large dog and he was not scared. Also, he has a great personality!!

6 years ago Edited September 14, 2021

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The Hunters New Braunfels, TX

Arrived on time, introduced himself, explained what he was going to do and proceeded to do it. Very professional and pleasant to talk to. Have notice dead spiders around the outside of the house but I did get stung by fireants in the backyard the next day. Hoping they were stragglers.

6 years ago

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Candace Scarpinato Valley Cottage, NY

Today Jared came to my home and did a great job he was very kind and explained everything again to me so that I was aware of what he was going to be doing. He was very professional. I hope to have Jared back again at our next service. For the first visit I give him a 10+

6 years ago

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Gus Guerra New Braunfels, TX

Bernard did a superb job. He was very attentive and addressed all of the area's requested. Despite the intense heat he did his work in a very professional manner. He has to be one of the best technicians that has serviced our residence.

6 years ago

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Sharon P Bax Saint Charles, MO

Our technician was extremely accommodating and went above and beyond, spraying underneath our deck a little bit and around our playground. I really appreciate his attention to detail and willingness to go further than what's required!

6 years ago Edited September 14, 2021

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Debbie San Antonio, TX

I am not one who likes treating with pesticides or chemicals. Aptive is very conscientious about the environment. They manage to keep bugs out of my house without disturbing the natural ecosystems in my yard. I've been extremely pleased with their service . Stephen listened to my concerns and was very efficient. Great work ethic and polite.

6 years ago

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Marcus Murray Friendswood, TX

The initial home treatment as well as the follow up treatment has yielded a noticeable decrease in the amount of ants I see in my firepit and pool areas. Further, I've seen no insects in my home or garage. I only wish Aptive would spray in the attic, but I understand the liabilities associated with walking into a homeowners attic.

6 years ago

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Carla Manassas, VA

Our first technician wasn’t that great of an experience (the service that we were initially interested in and signed up for were not provided) and our second visit was scheduled for 30-45 days and we had no one contact us until we almost hit the 60 day mark. We were very content and appreciate Leslie G for going above and beyond with customer service. He gave us some feedback, closing gaps near our doorways and extra tips. He was very willing to listen to our needs and provided great service. Although it was 5pm by the time he stopped by, he had no rush and answered several questions we had. If we could choose a tech for a following visit we’d definitely chose Mr. G. Thanks!!

6 years ago

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lucasnuncio@hotmail.com Austin, TX

Our technician, Sergio G, went above and beyond during his service call and thoroughly sprayed both inside and outside of our home, including fence areas. In addition, he took the time to explain what he was going to do and provided tips as well for future service calls.

6 years ago

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Lorna Bonney Lake, WA

My sales representative, Joe, was a very polite young man and explained everything thoroughly. It was followed up quickly by my technician, Jared, who is super nice and thorough. I like the fact that they treat from so many more things than just the basics.

6 years ago

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Nermine A Potomac, MD

Today was my first service by Aptive. The salesperson Calvin seemed professional, knowledgeable and pleasant. The technician America did a thorough job. He asked me if there’s a specific problem areas and he took care of it as well. He was courteous and attentive.

6 years ago

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Nancy C. Elk Grove, CA

Aptive's employees have all been professional and clean cut. Each service provider was completed just as they said it would be. Had several wasp nest which they knocked down. Since my first treatment I've not had any ants inside, or wasp nest issues. I am very glad for their service and will not hesitate to refer Aptive to others.

6 years ago

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S. Nuanez Oceanside, CA

We are very happy with Aptive. Their prices are very reasonable and they will come out between regular service if needed at no extra cost. Today we needed service for ant problem and they came out within a few days of contacting them. The technician was extremely knowledgeable and gave us some advice on taking care of our fruit trees.

6 years ago

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Leslee Woodinville, WA

Well I have to say, as a new customer, my initial experience with Aptive was a good one thanks to our technician Matt. He was such a nice young man and extremely professional and thorough when applying the various treatment methods to our residence!

6 years ago

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Alice Huston Boerne, TX

We are very impressed with the personnel, especially Stephen Fehrenbach. He is very personable, polite and seemed to do a thorough job. So far, and this is our first month of service, we are very well pleased. Thank you Stephen!

6 years ago

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Semien Richmond, TX

This was our first initial treatment! And over all great quality work has been done. The Exterminator was very friendly, most of all asked if I had any concerned about the treatment are task that’s being done. That was a plus for me.

6 years ago

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Jen G Arlington, VA

Abraham M is a gem of an employee! He was professional and humble in his work. He even went over the exterior of house again with me after missing this last service appointment. I have been impressed with the kindness and courtesy of everyone that I have interacted with in this company.

6 years ago

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Jason Cherimisin Vacaville, CA

Very chill technicians. Super up front. My foliage in the backyard is overgrown and they told me I need to cut it back or the spray wouldn't be as effective. I appreciate their honesty and telling me what needs to be done to make the service as effective as possible.

6 years ago

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ALEXANDRA DALEY Auburn, WA

Great Rep. She was very courteous and attentive. She mentioned a follow up service to take care of the wasp nest will be needed and told me there would be someone within the next day or so coming by. The only reason I'm giving it 4 stars so far is, because the follow-up appointment hasn't happened, as I called today the company wasn't aware of an issue needing attention. But that wasn't the Rep's fault, as she made it clear in the notes that a follow-up was needed.

6 years ago

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Briana Hunter Alvin, TX

Patrick was very informative and helpful. They were quick and knew what they were doing. Very happy to be rid of the wasps circling my front door. They made the whole process easy, affordable, and less overwhelming. I appreciate their services and their professional but open approach.

6 years ago

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steven hambrick Lakeland, FL

First visit, time will tell if treatment was successful. On the personal side, tech was very friendly, polite, and knowledgeable. Looking forward to working with this company Love the emails that explained the products used on the premises and the communication between Aptive and the customer

6 years ago

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Susan Q Gilbert, AZ

Matt did an excellent job. We were very impressed. He got rid of all those nasty spider webs all around the house. We were having a problem with earwigs in the home and he sprayed inside our home for those. We saw lots of dead one the following day.

6 years ago

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D. Elliott Ashburn, VA

Qusay S, my Aptive Technician arrived promptly after calling, and did a thorough job applying the products to the front and back exterior of my townhouse. He was friendly and professional and checked to see if I had any special concerns. I fully recommend Qusay and Aptive Environmental .

6 years ago

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Harold S San Antonio, TX

Mike O arrived as scheduled, introduced himself and was very attentive to our needs. He was very professional, courteous and friendly. He addressed all our needs both inside and outside the house. I was particularly impressed with his work ethics and the care he took performing his job.

6 years ago

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Sandra Gustafson Lake Orion, MI

The technicians are good, but we still have spider webs on our backyard plants and front entry plants. The spider infestation around our house doesn't seem any better than before. All other bugs are reduced like ants for sure, but not the spiders. They do a good job when they are here, but for some reason, whatever they are using chemistry wise is not effective on the spiders. Maybe they have jumped from the house to the plants?

6 years ago

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Jodi Wuesthoff Ballwin, MO

Aptive is great about communicating with customers both before and after the service giving me a reminder and an opportunity to reschedule if necessary. The follow up email gives the details of what was used and where. Both of the technicians I have dealt with have been professional and polite.

6 years ago

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Christopher Sanusi Richmond, TX

Satisfactory service. The Technician, Charles Freeman, is a very competent staff who diligently performed his duties. I will score him 10 because he is not only polite and respectful but experienced. I am extremely satisfied with the service he provided me today and I will recommend Aptive Environmental to my friends and colleagues.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Appreciate the feedback!

Sep. 18th, 2019

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Lorraine Fredericksburg, VA

The technician was scheduled to come on a day when it was pouring down rain. I told him it would be better if he came another day when it was not raining. A technician then came the next day (today). The technicians have always done a very good job.

6 years ago Edited September 14, 2021

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Robert H. Flemington, NJ

On first visit Kevin T was able to clear up some confusion which existed from time of signing, and explained the procedure clearly. He gave special attention to a particular problem we had and promoted friendly confidence and professionalism in the service he performed. Robert H.

6 years ago

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D. Radison Laguna Hills, CA

Thank you to Saul Z from Adaptive pest control for his attention to detail. Saul took time to listen to our concerns and was informative. Saul also gave us solutions for the areas he was, under California laws, unable to assist us in correcting. D Radison

6 years ago

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Godfrey T Newhall, CA

It was a pleasure working with Dindial. He is fun, caring and professional. Although we would have been happy having him just spray the kitchen area, he advised doing the whole house. This indicated to me that he was concerned about the quality of his work instead of just doing what was asked. I will request him for subsequent treatments.

6 years ago

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Frank Fern Tracy, CA

The technician was very courteous and professional in treating our home and surrounding area. He was punctual and friendly in his interaction. He completed his work and made sure we understood what was done and that Aptive would be doing a follow-up in the next 30 days.

6 years ago

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Jose Cruz Ringwood, NJ

Jeremy K did a great job on our last service! He patiently consulted with me on some concerns we had and helped us identify a harmful yellow jacket nest in the ground. It was clear that he took his time to make sure everything was treated thoroughly and with care. We would gladly welcome him back for future services.

6 years ago

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AD Chappaqua, NY

Michael has been my technician for the last 2 or 3 times, I keep requesting for him, as he is extremely courteous, explains everything he is going to do, and checks all the traps previously set. I keep requesting for Michael as I believe he is the best.

6 years ago

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Linda Springfield, VA

Jeffery G is a knowledgeable technician who explains the product he will use, where it will be applied and what insects it will take care of, mostly because of my concerns. He listens and we converse about the problems in and near the house. Thank you very much.

6 years ago Edited September 14, 2021

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Kelly McGuire Lakeland, FL

The representative took a great deal of care going over our yard. We have never had anyone be so thorough with pest control treatment. She communicated with us and let us know what she would be doing. Very positive experience.

6 years ago

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Carlos Ronkonkoma, NY

It was Great, Leo knocked on my door and provided an assessment. Less than an hour later Vlad came in and nuked my place. It was great. Vlad was very professional and patient. Took care of the whole house, Front and back yard.

6 years ago

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Janet J Mission Viejo, CA

Bailey G was awesome, super patient and professional even with my little sister trailing behind him asking questions and "helping" direct him where the spiders live. He explained the function of all the treatments and follow ups as well as what to do if and when a pest was caught. We're happy with our experience and look forward to future visits.

6 years ago

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TommyB Damascus, MD

Kevin came out for a re-treatment around my shed. I had been in there and saw millions of ants. Kevin called before he came. He was telling me about the bait he was using as well as the spray. He was very nice, professional, and knowledgeable. I would have Kevin back again.

6 years ago

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T Tegge Sacramento, CA

Technician was great, he worked very diligently to find all the Yellowjacket nests and eliminate them them. He even was in the middle of a swarm of Yellowjackets up on a steep second story spraying a nest next to his head! I would have nightmares for weeks with that view. He didn’t even get stung, which was the best part! This man needs a raise!

6 years ago

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Alice C. Henderson, NV

Mario came today. He eased my fear of recent snake sightings. He check all around the outside of my house while spraying. He also treated my indoor areas. Have a covered hose reel. He lifted up the top to check too. Very friendly and knowledgeable. He deserves a 5.00 bonus. Thank you.

6 years ago

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Raj Raisinghani Villa Park, IL

DESTINY was a pleasure to have today. She was attentive and informative to my needs, tidy and timely. I appreciate it when the techs ask all that I need and reconfirm they have met my needs. This was a first for me from Aptive so I wanted to make sure to recognize them.

6 years ago

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Cindy Tampa, FL

Devon did an excellent job with our outside areas. He cleaned all spider webs, treated the entire outside area for ants & other pests, and the job outside has the entire inside of our house free from all bugs. To improve, though, I’d like to request the same technician every time a treatment is done. By using the same technician, they’ll be familiar with the property & the areas we want particular attention paid to. We were outside with Devon, today, because when he arrived, we we sitting in the lanai & showed him certain things we wanted done for all future treatments.

6 years ago Edited September 14, 2021

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Valarie Yruretagoyena La Mesa, CA

After not being successful in getting a return call or email regarding re service. A door to door aptive salesperson Israel was able to book us a re-service. The technician contacted me when he was on his way and listened to my concerns. The overall service and pest control has been great. Its just the office customer services that is lacking.

6 years ago Edited September 14, 2021

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Kevin Akron, OH

First off Brennan is amazing, that kid knows Aptive and the products inside and out and gave me the professional courtesy of being in sales as well. The service technician I believe was Jeremy from Colorado and attends CSU was extremely thorough, friendly, and refreshed me on how the application was pet and kid friendly. I'm working on referrals for you all currently.

6 years ago

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Heidi San Diego, CA

He exceeded my expectations and showed he cared about getting the job done as thoroughly as possible and about the welfare of my pets. He was very pleasant to work with and understanding and patient with my pet issues. I really appreciated his flexibility in both time and attitude!! Great tech!

6 years ago

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Tim Holleran Wexford, PA

I waited till 5:30 pm and the house had not been sprayed, so the person came after I had to leave for a dinner appointment. I would have liked to have been there to talk to the person and ask him to hit a few areas , but that didn’t happen. I called earlier and talked with a lady and explained to her that the first treatment was done one June 3,2019 and I was told in your contract to me that to break the egg cycle it had to be done in 30 days and they never came back and the lady said your correct we made a mistake and she e mailed me a date for September 2, 2019 to break the egg cycle at no charge and was told I would get a $20.00 credit and I was still charged the regular fee of $127.33. I am happy that my bugs are for the most part gone, but not happy with the service and wouldn’t recommend Aptive and I hope on September 2 they can show up before 5:30 pm and I hope they honor and credit the $20.00 I was told I would receive.

6 years ago

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Linly Mesa, AZ

Caesar was very thorough and polite. He made sue my patio is safe again. He even sprayed in the garage door me. He checked the grills and cleaned up the spider webs on the patio. I had alot of spider issues he also made sure I knew they would come back if I saw bugs

6 years ago