Name: Aptive Environmental
Rating: 4.7

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Cindy Moore San Diego, CA

I would like it if .... say a day or two before the appointment .... you would send me a time "window" when the technician would be here. Then I could plan my day better instead of doing groceries and post office etc after he left .... waited until mid afternoon for him to come. Service was quite acceptable when he arrived.

4 years ago

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john whelan ,

The service technician was great and did the job good. one of the complaints i have is that the sales person said that the technician come out 4 weeks in a row and the every quarter, would pull out the appliances and inspect and set traps, bait.. she also said he wold check in the attic and that too was not done. I was happy with the technicians service he was polite and efficient. we paid the $250 for this visit because she said we would get those extra weeks and pull out the appliances. If this is not true i would like to only pay the special rate she told us $99 for the first visit. I would like to cancel the contract without a penalty. please call me back

4 years ago Edited September 14, 2021

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Cassidy Chambers Saint Charles, MO

Always great service! Today, the gentleman that came to spray let us know he was here which was great, as sometimes they just go in the backyard without my knowledge (which is totally fine, just scares the crap out of me lol). I try to do the review that gets them $5 but every time i click the link, it does not work.

4 years ago

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Harrison Montgomery Leesburg, VA

Robert did an excellent job performing my pest service today! He made sure to ask if I had any areas that needed special attention and also provided great information for future treatments. Robert R is a top notch Aptive tech!

4 years ago

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John Hawk Helotes, TX

Hayden S went out of his way to help control the pests in my yard. He spent extra time to remove wasps that I asked him to remove. He was very professional in his service and deserves the extra $5 dollers you have as a policy.

4 years ago

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Gregory Prickett Sugar Land, TX

Melton listened to what I wanted him to do and immediately started working. When we got to the back yard where the Crazy ants are he followed there path and listened to me regarding where he should spray. I would be very happy if he would be the Technician the next time I am due for a treatment.

4 years ago

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Jessica Frazier Orlando, FL

Dean is truly awesome! Hes very professional and takes forth the extra effort to answer any and all questions. He also does his work fully and thouroughly every single time! Very happy with his customer service ! 10 stars DEAN!

4 years ago

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Richard Fernandez Elk Grove, CA

Jesse S did an excellent job explaining what he was going to do as our 1st service. He also explained we could call for a follow-up if we feel that there are areas that required to be address prior to our next schedule service call

4 years ago

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Jeanette Brooksville, FL

The Lady that came to my house was very knowledgeable about the product and was very attentive towards what i wanted and needed. She was very thorough in what was done and also extremely pleasant. This was my first service that I had. So far i am extremely satisfied :)

4 years ago

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Gabrielle Flemister Southfield, MI

The technician not only arrived for the appointment in a timely fashion, but he executed his task very professionally! • His administration of the treatment was quite thorough; • He was very personable; and • He was most receptive to addressing specific areas that were of concern to me.

4 years ago

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alexis j Houston, TX

Boone was excellent! As a first service tech he went through everything very detailed. Very knowledgeable of the company and services!! I tried to click on link for bonus but it didn’t work- but Boone definitely deserves it!!

4 years ago

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Ignacio Castro, Jr. Lynnwood, WA

This was my first service call from Aptive. I am satisfied so far. I am very impressed with the serviceman who made the call at my home, Adam. He explained what he was going to do. He answered all my questions. And he did it with a smile as much as I could tell with his mask on. Adam did a great job.

4 years ago

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Carol St Louis, MO

Our technician, Mike W, made an excellent first impression. He was friendly, knowledgeable and eager to please. We had two special issues with carpenter bees and moles. Mike was quick to explain a plan and take care of our request.

4 years ago

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David Pettit Boerne, TX

Jason C was awesome. Jason was respectful of property. Jason communicated with me when he was arriving . He communicated what he was going to do, then went about doing it. Jason has great customer service, that service is a good reason why I stay with Aptive. Note: The link in the email to give Jason a bonus did not work. He deserves a bonus!!!

4 years ago

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william davis Bothell, WA

I was very pleased with the service and the professionalism that Jose performed today for our home. Unfortunately the site http:that was given to me to offer an extra bonus for Jose came up as an error and I was unable to leave a $5.00 bonus. Please see that Jose receives the credit and bonus. Kind regards Bill

4 years ago

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RUTH PAGE Ashburn, VA

Mike was courteous, patient and very helpful. I questioned paperwork that had been emailed to me literally minutes before Mike arrived, with incorrect information, pricing, that requested my review and signature before Mike could provide service. With his help, the office was contacted and the correct paperwork/details were provided via email, I signed, and service was provided.

4 years ago

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Michael Cochran Deer Park, TX

Herbert was very courteous he explained what he would be doing and asked if there was any particular area that we saw the bugs in the house and so he treated those rooms. He also told me what he would be treating in the yards.

4 years ago

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Tim Cooling San Antonio, TX

Boone was friendly, cooperative, and attentive to our needs. He answered my questions and explained everything. Likewise, the initial sales rep (Vlad?) was friendly, not pushy, and allowed me time to decide and came back to the house after a short period of time instead of insisting on a decision on the initial call.

4 years ago

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Jason Nazzaro Hillsborough, NJ

Yennifer A came out to our home and did a fantastic job. She explained everything she was doing and how the treatments worked. She also did a review of the interior of the home, noting anything that needed service. Yennifer was fantastic for us! J. Nazzaro

4 years ago

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Kerri Oceanside, CA

Amaro L was our technician today and he did a very thorough job. Not only did he listen attentively to my concerns he addressed them as he treated our outside areas. He was professional and curious. I would give home more than 5 stars if I could.

4 years ago

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dolores castillo Austin, TX

Cold sales call but Sam was extremely pleasant n informed. We received first service couple hours later just a promised. Technician was gain very pleasant and respectful. I've heard good things Aptive. So far, services have been in time and exactly as promised.

4 years ago

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Tammy Gher ,

I was blown away by this company's customer service, professionalism and knowledge of the work they do. I am so thankful to the representative who introduced me and spent quality time with me through the process of getting set up with a plan that works with our family. Thank you!!!

4 years ago

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Ilene Rubin Schertz, TX

Daniel I was my technician today. He was very thorough and explained what he was going to do, hoping to solve my problems. I let him know how unhappy I was with the company, not him, because I called the office multiple times because of problems I was having with pests. I called on June 1, 2020 and was told they couldn't get me in for the additional service and was connected to scheduling. Scheduling told me they would call me back when they had an opening. On 15 Jul, I called again because my pest problem was worsening, but could only leave a message. I said I was upset because no one called me back and I was considering leaving Aptive, still, no one called me back. Yesterday, I received a call I had service due today so I decided to have the service and explain the problem to the technician. I was very satisfied with him (Daniel I). He also explained my contract is for quarterly service, but my previous service was in March, 4 months previously. At this time, I will stay with Aptive and see how it goes, but I won't hesitate to move to another company if there's no improvement.

4 years ago

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Johnny S Columbia, IL

Kiro M took care of our home pest control and did a thorough job of cleaning the outside and applying pest control around the home. He was polite and work diligently. We have been very happy with Aptive Environmental. Thank you Kiro.

4 years ago

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Paige P Fayetteville, NC

I have such mixed feelings about our experience with this company so far, it was difficult for me to choose the appropriate rating. The first representative that came out to service our home was one of the most unprofessional individuals I have ever met. When Liam arrived he already had an attitude and seemed reluctant to be there. After letting him know that we had no real "problem" areas outdoors, I suggested he start at the front of our property and work his way along the back fence first and then I would show him into the house. My 6 year old daughter was with me and about to leave for her grandmother's house for a visit- I wanted to see her off before becoming more involved with the Aptive visit. Before I could say another word, Liam told me that he did not work outside AT ALL!! He told me they have a landscaping division that does yards but that he would not be doing anything around our property. There was no clarification offered or needed. I was fully aware that the representative was supposed to go around the perimeter and address any areas of concern AKA "spot checks" identified. I was not expecting him to do the entire yard and that never even came up! He simply and directly told me that he would not do ANYTHING outside. I told him there had been some miscommunication if that was the case, and called Jessica, who had originally sat down with us on speaker phone so there would be complete transparency. I told her what Liam said and she confirmed that the perimeter was supposed to be covered in addition to any spot checks mentioned. Liam then LIED and acted as if he planned to do just that when I wanted him to cover everything! The whole time he's being overly aggressive with his gestures, tone and over-all attitude directed at me. Since we clearly did not start on the right foot and I do not have to subject myself or my property to someone who is going to be that unprofessional, I asked if another representative could be sent out. Up to this point there has been no over the top exchange between anyone and I wanted to avoid that possibility. I was no longer comfortable with Liam and did not trust him to complete the job correctly. Jessica was extremely helpful and said there was no issue with sending someone else out. If anything, I figured Liam would appreciate this change as much as me, since he so obviously did not want to do the work he was supposed to do outside. INSTEAD he stomped off down my driveway to his vehicle yelling repeatedly, as loudly as he could, that we were racist!!!! I couldn't believe it. Meanwhile, my mom and daughter are standing there feet away about to leave so they witnessed everything!! Absolutely not acceptable. Nothing even remotely describes how disgusted I was with his behavior. It is hands down the most unprofessional thing I've ever experienced from a service representative. A different representative named Christopher was sent out and the job was completed thoroughly and without any further incident. So all in all, I feel like Aptive provides a wonderful service at a very reasonable price. We couldn't be more pleased with the $90/Qtrly offer they are currently extending to customers. Despite the horrendous initial experience, the situation was handled quickly and efficiently. I can only hope that Aptive supervisors take this review and the situation we encountered seriously and handle internal issues just as well.

4 years ago

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Allison Hardy San Antonio, TX

Other than not getting my notice ahead of time for service so I was caught off guard, the technician was very thorough & did a great job. I was able to communicate with him through my Ring cameras. He was professional & accommodating. He's been the best technician I've had so far.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Dulce Redmond, WA

Frederick was courteous, efficient, and fast. He explained what needed to be done and asked us if we had any questions before the procedure. After that he told us that there were around five wasp nest discovered and and dealt with. He also mentioned that if there are any recurrence, we should get in touch and he will be back to fix it.

4 years ago

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Dave` Sarasota, FL

1]Informed me well in advance when they could not make a scheduled treatment. 2]reminds you a few days in advance of service to check if there is anything that needs attention 3] anyone I have had contact with, in person or on the phone, has been courteous 4] attention is paid to the small details 5] when they finish and leave, it's as if they were never there--everything is left the way it originally was and there is no heavy chemical odor 6]follow up to inform you exactly what was done.

4 years ago

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Aaron Pierson Fredericksburg, VA

Eric did a fantastic job locating pests that I could not find. The treatment was very thorough. The full explanation of treatment and payment was exceptional. The link to give Eric a bonus is broken in the email. I will try to find a workaround.

4 years ago

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debbie L christensen Carlsbad, CA

The technician Max was very friendly and professional. I did not know when he was done with the service however and would have liked to have had him let me know he was finished before he left. But he may have knocked on the door and my husband didn't hear it and I was at the back of the house and wouldn't have heard him. We went over what I needed in the beginning and I am hopeful to see less bugs and spiders with continued service. :-)

4 years ago

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Barbara Bowen Santee, CA

Nick F. was a wonderful tech. He was very nice and made sure I understood what I needed to do for my dog. This was my first service with Aptive and I was a little nervous about signing up but I feel a lot better now. Thank you Nick and Dawson all of your help. Thank you again - Barb Bowen

4 years ago

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Jennifer Shaffer Roseville, CA

The two young men that I have spoke with so far have done a good job of explaining the service and how it works. They were friendly and personable. I liked that the wasps nests I had were finally removed. I like that the service is offered on Saturdays when I am home.

4 years ago

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Tom and Terry King Carlsbad, CA

Max came we explained our situation and where it was the worst. He was very considerate that I have bone cancer and we have great grandbabies that play a lot in the back yard. He was nice you our 3yr old when she was just talking to him non stop. I appreciated that. I’m impressed thanks Max for your service

4 years ago

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Mark P. Northbrook, IL

Aptive's technician Omar F V. is very knowledgeable, explained to me in detail what he was going to do, and also brought to my attention the dead trees on my property and which trees should be removed first. He also explained in detail what the top priorities for me to be aware of to have the best possible pest control in my house.

4 years ago

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jonathan sheridon Pasadena, TX

Well they didn't start off very good with the treatment. But I think now they have thing going good. The man that call on 7/17/2020 at 1:30 pm that was supposed to do the mosquito treatment today wasn't very nice on the phone. Maybe he was having a bad day

4 years ago

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Adam Seminole, FL

Andrew is awesome. Very professional. Solid recruiting and hiring work bringing him on. Definitely has management potential. Hopefully your paying him well enough to keep him on long term. It’s not easy these days picking up solid employees. Happy I made the decision to receive your services.

4 years ago

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Sloop B Carlsbad, CA

Armond was very professional and friendly. Made sure everything was done right and pet was taken care of during treatment. Went the extra mile to get back behind sink to spray for ants. Great guy! Couldn't leave a comment on the "wow" site because it wasn't working, but would have.

4 years ago

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Patty Kulow Sugar Land, TX

I was scared to see someone I didn't know show up. I hadn't recieved an email/text/phone call. I called Aptive to verify my scheduled appointment and was relieved to find out everything is okay. I appreciate Clarence patience and understanding.

4 years ago

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Michelle Tucker Houston, TX

Tim was great and very professional. Informed me of everything he was doing. I don't like not being given a time just a date of appointment. Also when I tried to change method of payment after putting in cars info it charges old card even though I didn't put in initialis saying ok to use old card which in turn overdrafts my father's account so had to pay $35 overdraft fee!!! Called sat on hold over 30 mins and still didn't speak to anyone 😡

4 years ago

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Nanci Navarro El Cajon, CA

Nick was just here for my quarterly service. Phones ahead as to when he will arrive. Always friendly, professional and spends time making sure all areas are treated and we are satisfied. Great service which is much appreciated!

4 years ago

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MandPL Seattle, WA

The thing I like most about Aptive is the natural product you use in controlling pests and small animals and that it is oderless and effective. . I also like the great deal I was offered. Thanks goes to your sale representative his curtesy and to the workman for a job well done. Thanks to all for a great company.

4 years ago

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Loriann Foggiano Clermont, FL

I was very impressed with the efficiency of Brian L,he explained everything in detail.He asked me if i had any questions and was very polite with his response.He did a great job covering all the areas around the house.I hope each visit goes as well as today. Thank you! -Loriann foggiano

4 years ago

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Roger Holman San Diego, CA

What I dislike bout the company is the high pressure sales technique used to get me to come on board. I can't speak as to the effectiveness of today's treatment, but I can safely say that the service professional that put up with me is a treat

4 years ago

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Ted Powers St Louis, MO

Nathan T came to the house to do the extermination work this morning. Everything was fine until he told me that I owed $119 for the service. I was very confused because the young man who sold me the service told me that I would be getting my first application for $80 and after 30 days I would get a follow up treatment for free. Then, I would be charged quarterly for the service. This first visit was on June 5, 2020. I thought today was that 30 day follow up spraying that was included in the first charge. Nathan called his supervisor Paul N and explained the situation. First Paul told me I would have to pay $169 to get out of the contract. I was so frustrated that I was ready to pay the fee just to get out of the contract. Paul told me not to worry about it and waived the fee. Paul and Nathan were friendly so the rating does not reflect their service personally. When I first paid my $80 it took weeks for the company to stop sending me invoices even though I paid the company by check on the spot back in June. When I called the office number on the invoice, the phone rang and was never answered. I am concerned that now, I will still be sent invoices even though the manager Paul waived the fee. When I went to review Nathan, so he could get a $5 bonus, the link denied access. Next time, I would rather go with a company that has more of a track record. I thought I was helping a young man get his business started in a tough economy, but I should have gone with my instinct.

4 years ago

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chmills1cm San Antonio, TX

Brittany J, Thank you for all you do. Since I have been an aptive customer you are the 1st person that had perfect customer relations. That is a caring and informative employee. Stay safe. Because of you I will remain a loyal customer.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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James Delker Vacaville, CA

The service rep called me prior to his visit ...confirmed his arrival time which was at the beginning of the estimated window. Upon arrival he was extremely courteous, and explained his plan for the spraying. He also let me know when I can expect the next servicing to take place.

4 years ago

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John Oceanside, CA

Garrett was very polite and professional. Garrett took care of business, got rid of the spider webs and sprayed the perimeter. Garrett was able to service our home without being disruptive or interfering with our plans. Keep sending him out!

4 years ago Edited September 14, 2021

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Julie Ceko Ontario, CA

I had two reminder texts leading up to the day and the one text 30 minutes prior to tech arrival. It was great because I am working from home so I could secure the dogs and unlock the gate with enough warning and not be interrupted during my work.

4 years ago Edited September 14, 2021

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Allison Cook San Diego, CA

The technician was on time, friendly and eager to treat areas I've seen problematic insect lodging. He was well dressed and wore a mask even though he was working outside. Very courteous! Unfortunately he did not leave his name on the receipt, but Im super happy with the results he made!

4 years ago

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Shannon Solis San Antonio, TX

My sales person Nate J was wonderful explaining everything and going any questions I may have had. Today was my initial is it from Austin S. Again very professional, friendly and cover any questions I might have had. Great company so far and the employees are exceptional.

4 years ago