Name: Aptive Environmental
Rating: 4.8

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Gary G Houston, TX

The field tech, Sergio C, had excellent customer service skills. I asked him to spray the inside of my garage because we have had some bugs in that area. He was more then willing to satisfy my request. He was very friendly and is a great representation of how a concerned employee acts on the behalf of his company!

4 years ago

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candy troy Bellevue, WA

Seth was so patient with my questions and gave me a sense of confidence with his information and service. He definitely deserves five big stars. It is great to feel good about making the choice to go with Active Environmental and a relief to leave my problems in the hands of experts.

4 years ago

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Pricila Saladin Chula Vista, CA

Eric was so great! He was so nice to talk to and had a big smile on his face. I left a note to spray down my furniture and he started on this right away and did a very thorough job today. All my webs are down, bait filled, and furniture sprayed.

4 years ago

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Paul Powell Woodbridge, VA

Zurich P performed an excellent service and she displayed her knowledge by answering all questions that I asked.. She was exceptional courteous and show concern about the service she performed... She I s an asset to the organization... Excellent job Zury

4 years ago

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Kerone Burke, VA

The service representatives are fantastic. They ask questions about your needs when they arrive so they can provide additional attention where needed. And it works! I’ve not needed a reservice appointment inside my house since the initial one. The regularly scheduled appointments for outdoor spraying have largely kept the pests at bay.

4 years ago

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Joe Van Wassenhove Kirkland, WA

Jay came to our house on 10/26 and did a great job. Cameron (I think that was his name) came to our house to start service back in early July. He too did a good job. But, for some reason, our account was never activated in your system so we had no follow-up service. We recently have had an issue with ants in the kitchen and, of course, spiders everywhere (we're in the Seattle area). Since no one from Aptive called us to set up the quarterly visit, we had to reach out to Aptive. The first person we talked to said we were not in your system but that someone would call us back. No one called back so we had to call you yet again. The person who answered confirmed we were not in your system and asked what we wanted to do. Our response was that we wanted to do whatever would get one of your people out to our house the fastest. After more dithering, the person finally offered to set us up as a new account and said someone would be out the next day, Saturday, Oct. 24 between 8 and 12 and would treat the inside. On Saturday we got a call saying someone would be out on Monday, Oct. 26 between 8 and 12. We indicated we needed the inside treated because of the ants. We then started getting your robocall reminders saying that if we wanted the inside to be treated, we needed to call in to make an appt. for a specific time. We had already arranged for inside treatment twice and neither time were we given a specific time appt. As I said, Jay did a great job. After he left, we got an email asking us to rate his service and indicating he would get $5 for a good review. We clicked on the link to give him a good review but the link doesn't work, repeatedly. So, even though Jay did a great job and your company supposedly offers a premium for good service, your system doesn't allow us to submit the good review. So, Jay suffers. At this point, we're shaking heads about Aptive and your ability to provide good service as a company. Lack of attention to detail, no follow-up and poor problem-solving skills, confusing communications with links that don't work. Your customer support process needs significant work. One more hiccup and we'll be working with a new, local company.

4 years ago

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Kamini Ravinanthanan ,

we had a v bad infestation of yellow jackets in our front porch and Aptive helped us with next day appointment for treating them. Marques L and his team were very professional and they cleaned it away without making any mess. I am extremely happy.

4 years ago

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Lindsay City of Saint Peters, MO

I'm happy. I haven't had any bugs since I first started with Aptive. And I have lived through a summer. Everywhere else I've been and everyone else I have used has not been able to stop a few summer bugs. Thank you for keeping me bug-free!

4 years ago

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I T W Houston, TX

This company from the start showed genuine concern for their customer. Honest, professional and trustworthy are just a few of the attributes shown from the start. Then the day of the service showed me they have all the qualities it takes to have a successful business. The service man did what was expected plus more. I understand why they are #1.

4 years ago

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Joblawrence West Sacramento, CA

The Technician was very friendly and thorough in the job. I informed him of a little mice running around the house and he gave me a rat trap. He also tried to reach far reachable places in the front which the other technicians were not able to . Great job by the Tech.

4 years ago

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dr arnie miller Encinitas, CA

Omar is one of those special individuals who knows how to built trust inhis clients. He was polite, established our needs and carried out his service very effectively and efficiently. He interact with a big smile and showed that he loved his profession. He is a definite 10.

4 years ago

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Joseph Moore Houston, TX

The Service Technician Jamal L came to my home in Harker Heights, Tx and did an outstanding Job and was very courteous and he went above and beyond to service our pest control needs. I highly recommend Jamal for raises and bonuses this Technician is superb in my opinion.

4 years ago

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Bob Woodbridge, VA

Carlos did extremely well! Explained to me what was going to be treated and how. I don't normally get this service Active, so Carlos' attentiveness to our needs was very much appreciated! Please note, the 5 star rating is for Carlos' efforts for this quarter and should not reflect Aptive's prior service, which I would only give 1 maybe 2 stars.

4 years ago

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jrteach San Diego, CA

Your tech was thorough yet efficient about treating the outside of our house. I appreciate the heads up when he arrives, so I can make sure the dog is inside while he's here. This may be Ronald S's first time here, and we barely noticed him outside doing his thing--thank you!

4 years ago

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Karen Wells Bellevue, WA

Aaron did an exceptional job, really appreciated how he went over and above to make us an satisfied customers. I would appreciate it if he would be the technician for our next service in January 2021. He was amazing. Thank You Karen Wells

4 years ago

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dennis davila Chula Vista, CA

I was very pleased with the service! Ricardo Aguirre did a great job, he sprayed every place I asked him to spray. He sprayed all areas and cleaned spider webs, he was quick and efficient. Again very pleased with the service!

4 years ago

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Rob L San Antonio, TX

I appreciated Michael's subject matter knowledge, his professionalism and his overall performance. Easy to talk to, very nice, explained everything he was going to do and answered my questions with tact and know how. He deserves a bonus and more.

4 years ago

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Richard Rushin , OH

Recent customer. Ive had 2 successfully services since signing up. My 3rd which would have occured on 10/7/2020 was a no show but i was billed for it anyway. Customer support was able to help get it resolved and a refund was submitted no questions asked. I also called customer support and they stated a technician was at my house at 1:30 that day. I work from home all day and i have cameras surrounding the house and verified nobody was at my house. Customer support stated that my service date of 10/7/2020 was actually too early and the technician may have actually clicked completed instead of canceled. Theres no real way to tell why this happened but customer support was able to help clear things up and get it refunded. Rating 3 stars since my last 2 services had no issues and customer support was able to help get this worked out without any arguing or issues.

4 years ago

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Elva San Diego, CA

First of all Customer service, I received from Frank was explained to the detail from the invoice to what and where he was going to spray on my property, letting me know my 2 year old granddaughter and I would be ok to stay at home while he did his job. I would really appreciated if frank would be sent on every visit. Thank you so much.

4 years ago

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Maria Ortiz San Antonio, TX

Aptive Environmental has some of the most professional, attentive, friendly, respectful, and knowledgeable technicians. John R did an excellent job at taking care of our wasp concern. He was very professional, he made sure our entire house was free of wasp nests. Thank you John and thank you Aptive.

4 years ago

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Al Lessmann Puyallup, WA

Cody knocked to let us know he was here and was wearing his PPE. Really appreciate his work today. We’d like to give him a bonus but unfortunately we cannot open the link in this email. We gave @nutural stars” as this is only the second service. Nothing at all us wrong, just need more time.

4 years ago

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P. Feller Greenwood, IN

We have been Aptive customers for over a year. We are extremely happy with the service we receive and the results we see. Today Jacob M provided our service. He was friendly, professional and efficient. He explained everything he did and was very pleasant to work with. Jacob gets an A+ for being so awesome! P. Feller

4 years ago

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Frank Gabrian Chula Vista, CA

He announced himself and asked me to show him all the bait stations, checked them, and re-filled all of them because they were empty; he reminded me I can call anytime to have the bait stations re-filled when I see rodent activity. He then told me everything he would do on this visit and did it!

4 years ago

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Della-Rae Carriere Edmonds, WA

I called for an interim treatment between appointments because my yard was being overrun by spiders. Aptive scheduled the service without any question. They sent someone with a couple days of my call. Seth arrived on time and was very courteous He took the time to discuss my concerns and addressed them thoroughly.

4 years ago

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Mark S Maravilla St Louis, MO

Deonte was awesome!! He explained everything he was going to do. He patiently listened to my concerns about a new issue with voles. He said Aptive will be out with a second team to apply a granular product to get rid of the voles. He can come out anytime in the future!! Thank you Deonte and Aptive!!!

4 years ago

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Ellen Comvalius Ashburn, VA

William did an excellent job. He provided me information on the products he used and why he used these. He also treated the difficult to reach areas close to the gutters. I am very pleased with the job he did. Very professional and knowledgeable.

4 years ago

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Kathryn Hoberg St Louis, MO

Isaiah introduced himself and asked if I had noticed any problem areas. He explained what he would be treating and observing as he treated the property. When he finished he reported all findings and explained how he took care of the property. Isaiah was very courteous, friendly, and professional.

4 years ago Edited September 14, 2021

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Rachel Brawner San Antonio, TX

Thank you Noah for a job well done and for the extra flea spray that I asked for. I will just assume that it was sprayed. We have MANY ferral cats and they bring more little pests to the environment. Fleas from my understanding is one of them.

4 years ago Edited September 14, 2021

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David Block El Cajon, CA

Aptive has been consistently on top of our environmental needs. Eric, the technician who came out today, is an outstanding example of an employee who is concerned about the clients he serves. If only all service agencies had workers like Eric, it would be a wonderful world. David

4 years ago

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Abel T Indianapolis, IN

This was a follow up visit I had scheduled with Aptive and they were able to fit me in the next day. Donnelle was my right on time as scheduled and was very helpful in answering all my questions and concerns. He also gave me tips on what to look for during future visits.

4 years ago Edited September 14, 2021

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Henry Le San Diego, CA

Armando sprayed very carefully, in almost every corners of the garden. He also used a long stick to get rid of the spider web along the gutters. I haven't seen anybody to use that long stick before. I'd like to have him for the next service.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Rick Leesburg, VA

I had asked the day before that the technician please contact me because I have had some issues with ants on the exterior. He showed up today and was very pleasant and addressed the issue. Great customer service. Thank you to Darryl S!

4 years ago

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Del Duerme Oceanside, CA

Sol did a great job. He did the best job from all other technicians, he was thorough and professional. He recommended ways to keep the mice out of our yard. I feel like he went above and beyond to help us with our pest issue.

4 years ago

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Tammy Brown Missouri City, TX

Jay K C did an awesome job, he was very friendly, professional, and took time to explain information to me, he also worked quickly and efficiently. It was a great experience!! Today my service was free, that is excellent customer service that will keep me coming back!

4 years ago

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Pattie Gainesville, VA

What I like about the company is the quick response to my rodent problem and the friendliness and professionalism of the technicians that come out. What I don't like about the company is a very long wait on the telephone to talk to somebody.

4 years ago

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Terry Gomez Spanaway, WA

Jason went above and beyond my expectation. Much much better than the initial person who came and gave the first impression of your company. You should have Jason do first services so he gives the company a good first bc I was about to cancel my contract with you until Jason came and fixed it. I recommend him as the best rep you have.

4 years ago

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Wayne Childree Vacaville, CA

Right now I’m not really satisfied with the customer service. Last month, my service was scheduled for the AM because of an appointment in the afternoon. I was told that the technician was scheduled between 8 and 12. At 12:15, I contact the sales rep and told him that I had not heard from the technician or the office, I informed him that I needed to reschedule. He told me that he would contact the office and inform them of the change. As I was getting ready to leave for my appointment, the technician arrived at my house. I told him that he was supposed to be notified that my service was to be rescheduled. He said that he could perform the service but I told him that I was unable to keep my dogs shut in until I returned from my appointment. Another thing I think needs to be addressed is the scheduling of appointments. I’m notified of my next appointment by text, which is fine. The problem is you only provide the day and not a specific period of time. I have to contact the office to see what time is available. Now, as far as the technician, he has always been curtious and pleasant to deal with. He let’s me know what he will be doing that specific day. Today, there were 2 techs, I was not introduced to the second one. He worked the front yard while the regular one did the side and back. Thank you

4 years ago

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Rich Lusk Saint Charles, MO

The technician was outstanding!! She was knowledgeable, efficient, and thorough! I waited to see if the bugs were gone and they are. I am a new customer and did not know what to expect. I was pleasantly surprised. Service was outstanding!!

4 years ago

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Rodolfo Ramirez San Antonio, TX

Our technician John R was very courteous and professional. He really demonstrated concern for our pest control needs. John took good care of all the specific spots that I requested, both inside and outside, and the front and back yards. Thanks for a job well done.

4 years ago

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Sarah Fulton Flanders, NJ

Living in the country, we always saw lots of creepy crawly critters. Since starting with Aptive, we hardly see any at all. They have been very helpful! Richard C did a great job of cleaning up webs on the house and treating the area to keep the Fall pests away. Fulton, S

4 years ago

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Barbara Field ,

The technician let me know via text well in advance of his arrival time so I could open my garage even though I was in Zoom meetings while he was here. He then texted me when he finished so I could close it when I could. He was fast and professional.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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VINCE LEIJA ,

I was never a fan of your company ,but Roddrigo is a really good technician with great cusomer service !! not one technician prior to this man asked me if Iwanted to do the inside . Appearently this service was included for free all along. I ONLY WANT HIM BACK AT MY HOUSE .. GREAT EMPLOYEES LIKE HIM SHOULD BE REWARDEDFOR THEIR HONESTY!

4 years ago

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Michael Relic Vista, CA

The man that came to my home9/12/20 was Theo I believe. He was one of the best service rep. we have ever had. He took the time to explain how Ants operate and sprayed the entire area. Your company is fortunate to have employs like Theo.

4 years ago

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Rick and Shana San Diego, CA

Our technician this time was awesome. He called ahead, he sprayed the areas we requested inside and out. When inside he wore special booties over his shoes. He was an excellent communicator. (In the past, we’ve had techs we were not happy with, but this time was great!)

4 years ago

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H-A M Issaquah, WA

The link for the $5 bonus doesn't work! http://goaptive.com/wow/ The technician deserves a $5 bonus! He was very professional, wore a mask and also kept his social distancing during the review of the service agreement; and explaining the whole process!

4 years ago

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Charlie Nguyen , WA

Adam (I think that was his name, I may have misheard him) was very professional and very knowledgeable about his service. If Possible I would like it for him to keep coming to work on my property because he was very understanding and detailed in what he was doing.

4 years ago

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Eric Smith Riverton, UT

The sales representative we spoke with was awesome, super knowledgeable, explained different options suited just for us and our home. He pointed out a lot of things around our house that we did not even realize were an issue. Very thorough and complete in their efforts.

4 years ago Edited September 14, 2021

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Ron Rogers Ramona, CA

He was well mannered and expressed himself clearly and with confidence. He answered all my questions, explain what he was doing and why, treated my home with respect and I believe treated the ants and spiders so they will no longer be a problem.

4 years ago

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Dawn Florissant, MO

I wasn’t home for the service on Friday. But I did notice a few dead bugs on the porch. But as we had a backyard bbq on Saturday evening. We had a few problems with bugs but not a lot. So I guess I could say it was a cool job.

4 years ago

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James Wadsworth Orem, UT

A door to door sale man knocked on my door and she was very nice. She introduced me to this service and I decided to give it a shot. My technician showed up on time and did a thorough job from what I could tell and I haven’t seen many bugs sense.

4 years ago