Name: Aptive Environmental
Rating: 4.2

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Jerry lc Sacramento, CA

Robert H. Did a fantastic job in our home! He was VERY thorough, there's no doubt in mind that he did the job right. He asked if I have any issues with any other insects. I highly recommend him and wish he serviced my property every time. Thank you, Robert!

4 years ago

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Cinda M Dacula, GA

Polite, respectful of property. Wore mask and shoe covering and was thorough. The only area I would like to see improvement is when they scheduling appts. 24 hr notice is short notice to be prepared for auto draft and being available for indoor spraying .

4 years ago

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Chris Refaei Houston, TX

Charles was fantastic. I was not there but my wife was there and she informed me of his professionalism and when he was asked to spray our garage and even attic he did so without hesitation. Thank you so much for your professionalism, thoroughness and excellent customer service. 🤜🤛

4 years ago

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Shawn Crawford ,

Mike C provided our service yesterday and was great. He was on time, courteous, quick and did a good job. I attempted to use the 5$ bonus link for him but it did not work for some reason. Thank you so much, The Crawfords

4 years ago

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Raj Shivjiani Sterling, VA

Leslie G is a very courteous, professional, and sincere service guy. I appreciate his demeanor and professionalism. Because of Leslie, I would recommend Aptive to others and will make sure to request Leslie G to service my house every quarter. Thanks...

4 years ago

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Kathy Phoenix San Antonio, TX

James L completed my service today and was very accommodating and professional. He called prior to coming and arrived right on time. It was a VERY cold morning (28 degrees) and I appreciate his dedication to completing the service.

4 years ago

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Richard Pol Chula Vista, CA

The technician Ricardo is very knowledgeable and always answers my questions and makes suggestions on how to prevent rodents and insects from nesting. He performs a very thorough job and ensures that I am satisfied prior to departing. Something I truly appreciate.

4 years ago

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J. Dillon Elk Grove, CA

Pleasant service provider. Let me know when he arrived which was within the 30-minute automated notice that I received on the phone. He asked if I had any special directions and remembered what I had requested last time about not trying to run the web remover on my delicate patio lights. Very sweet demeanor.

4 years ago

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Jerald stribling Elk Grove, CA

Marcus was extremely helpful and insightful. I had questions and he was actively working with me to alleviate my concerns. On top of that he was cordial and respectful of the property. Not ever expire either has gone this was but Marcus showed was a “standard” looks like

4 years ago

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Cathy Greer Lakeland, FL

Your very responsive but I am waiting for another appointment due to the bugs I have everywhere need a different pesticide than what the technician had and he told me you would need to come back to spray the yard and porch with Taurus or something like that. Please advise when you are coming back as the bugs are everywhere.

4 years ago

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Alli Curtis Edmonds, WA

My technician, Michael, was excellent. Very knowledgeable and friendly. Aptive itself isn’t so great. They have a serious communication problem as a company. I can communicate with customer support just fine but they’re terrible at communicating with their technicians. I’ve experienced it several times already. If I call and request a service in my home they don’t try and accommodate your schedule automatically, which is problematic. How do they expect do a service inside your home if you won’t be there? I also learned half way through my service contract that aptive isn’t allowed to go into attics or crawl spaces.... where a lot of pest and rodent problems naturally exist. It’s really not worth the price if you feel like you need to hire another pest company to do what they can’t. But alas, it’s a 1 year contract. It’s perfect for people that like throwing money at non-existent problems. They will absolutely help you with that.

4 years ago

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DH Red Bank, NJ

Our technician today was Jahmiere D. He arrived promptly and explained what he would be doing and had clearly read my instructions beforehand and was prepared for visit. I really appreciated the fact he was wearing proper PPE and was super polite! Thank you Jahmiere! 😁

4 years ago

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BKrahel Missouri City, TX

Our technician today was a super friendly and informative guy! It's one of the few times I've been home during the service, it was great to have him ring and let me know he'd be performing the service and making sure all my animals were inside prior to starting spray. Great service Benjamin!

4 years ago

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Linda nguyen Richmond, TX

Ehiamen U completed the service at my house and was great. He arrived on time and gave me ample notice that he was on the way. While treating my house, he practiced social distancing and wore a mask and shoe covers the entire time.

4 years ago

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Danni Lu Centreville, VA

Love Aptive Environmental, they show up on time and check on us to see if there are any concerns inside of the house. If yes, they will wear shoe cover so they won't dirty the floor or carpet. Yesterday we had Paul S, again great job outside, very happy about his service, friendly and professional. Thank you Paul!

4 years ago

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Mookie Sacramento, CA

He text when he was on his way, he text when he got to the door. We chatted a little bit and he's a nice cool guy. I asked not to spray in a certain area and he did what I asked. And he was very quick also. Please send this technician to my house every time please.

4 years ago

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Jim Gahagan San Diego, CA

I have always had a good experience with them. When I had a small issue, or asked for them to come back for a quick service, I only needed to call and had great results. Been a customer for over 4 years now and am very satisfied.

4 years ago

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Candy Curry Barnhart, MO

All natural products, very thorough and communication is great. I can not log on to the site to review my technician, but please see that he gets the $5.00 Bonus. I think he is the one who has serviced my home many times. Great technician....

4 years ago Edited September 14, 2021

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April Hernandez ,

Eric (Frank) was an expert at customer service. He had a very friendly personality and was very professional, polite, and patient with me/my kid/& dog haha Compared to my first technician Eric was an all star! Seriously customer service can make or break a company...he is making this company look very good! Hope he becomes my regular technician.

4 years ago

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Tim Murray San Diego, CA

I am very pleased with the service provided by Aptive Environmental. Juan P R was my technician that provided the service. He was on time, very courteous, and very professional. He was knowledgable and helpful. I look forward to your next visit.

4 years ago

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Rita Holliday Sugar Land, TX

Mr. E was professional. He rang the doorbell to alert we of who he was and what he was here to do and again, rang the doorbell afterward as he completed the task. He kindly asked if I needed anything else from Aptive to be completed. Thank you Mr. E for your professionalism, respect, and kindness, I truly appreciate.

5 years ago

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Cecilia p Everett, WA

Jose was our technician today , and his customer service is outstanding!!! He answered all of my questions and was very professional. He explained to us in very detailed how the service works , and what can we do to avoid having further issues . He is an asset to your company. Very happy customer. Cecilia Pérez

5 years ago Edited September 14, 2021

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Imee Nededog Tacoma, WA

Cody was very polite when he came to our home. We appreciate that he knocked and introduced himself before starting his work. He also gave us a verbal heads up regarding the powder versus spray! Very helpful since we have a dog.

5 years ago Edited September 14, 2021

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Ms. D San Antonio, TX

Professionalism & prompt service. The technician who performed the service today had done service at my home before & is always friendly & always asks if there are specific concerns & then always explains what tasks he performed at the end.

5 years ago Edited March 28, 2022

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Lee E Lawrence, NJ

Never an issue with our quarterly services. Each technician arrives as scheduled and does an amazing job. Kudos to Jonathan E, the technician from our most recent service (11/21/2020)--asking if we've had any issues with the little buggers anywhere, and making sure to cover all avenues of entry, including the garage doors. -Lee E

5 years ago

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corey Brueckner League City, TX

Saul was great to work with, he went above and beyond to make sure we were happy with our service. He also explained to us that if we have any issues to make sure and call the office and they can send someone out again. Very happy with the service we received.

5 years ago

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km Santee, CA

The service man called and gave me an approximate time he would be there. Upon arrival I noticed it was just him, usually there are two. But he did an incredible job that was maticoulus and attention to detail. I hope I get him again on the next visit.

5 years ago

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Nara O. Harker Heights, TX

It has been a great experience so far. The technicians are very professional, courteous, and work fast. I haven’t seen any bugs in my house since we switched to Aptive. Bruce W was very courteous and professional. Definitely recommend Aptive!

5 years ago

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Norman Gross Enumclaw, WA

A big Thank You to Steven for his friendly attitude and knowledge. He took the time to explain each of the special situations we have here on our property. Because of Steven, I will be highly recommending your company to friends and neighbors.

5 years ago

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Midela Collier San Antonio, TX

We had requested Mike back to do our service. He is very knowledgeable and courteous. He knows what he's doing. He also has great customer service. Mike made sure he had covered any concerns we were having. Excellent technician. Please give him stellar points and raise!

5 years ago Edited September 14, 2021

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rebecca laureano Riverview, FL

Dean my technician is very knowledgeable, and he actually shows that he cares that my Pest Control problem is getting under control. He made sure all my questions were answered and he is always very knowledgeable. Dean is a great technician he's a big asset to your company. Nothing

5 years ago Edited September 14, 2021

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Ceci Torralba San Antonio, TX

Every time a technician from Aptive comes to my home I have received wonderful service. They are wonderful especially mr Jeffery S he listened to my concerns and sprayed the areas where I was having the most problems. Thank you Mr S!

5 years ago

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Debra Strane Union City, CA

My service guy was so thorough and informative. It was a pure delight doing business with him. This young man has a lot of integrity and good work ethics, you don't see that much in young people today. Thank you very much for your service.

5 years ago

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Margaret Comarella Lafayette, IN

Sergio C. We have used Aptive here in Fishers, Indiana for a few years. Very pleased with their service and this last visit by their rep, Larry A. Was very professional, Leo me posted that he was here and when finished. Great customer service

5 years ago

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Marshano Dest ,

Very professional upbeat and motivated. Answered questions diligently with expertise and helped with requests and thorough with his service. I was very impressed with the work ethic of this employee and this speaks volumes of the Aptive Environmental company and staffing . Please keep up the great work!!

5 years ago

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Natalie Reider Grand Rapids, MI

I wish other companies conducted business and were as great with their customer service as Aptive! I have had great interactions with all the reps that have preformed a service at our house. They are professional, courteous, and friendly. I highly recommend them!

5 years ago Edited September 14, 2021

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Joshua P Thiel Vienna, VA

Hello, I just want to say that Mike has done a wonderful job and that he has been very polite and professional. He took the time to listen to us and understand how to best service our house! 5 STARS!!! Appreciate everything! Thank you!

5 years ago

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Gary G Houston, TX

The field tech, Sergio C, had excellent customer service skills. I asked him to spray the inside of my garage because we have had some bugs in that area. He was more then willing to satisfy my request. He was very friendly and is a great representation of how a concerned employee acts on the behalf of his company!

5 years ago

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candy troy Bellevue, WA

Seth was so patient with my questions and gave me a sense of confidence with his information and service. He definitely deserves five big stars. It is great to feel good about making the choice to go with Active Environmental and a relief to leave my problems in the hands of experts.

5 years ago

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Pricila Saladin Chula Vista, CA

Eric was so great! He was so nice to talk to and had a big smile on his face. I left a note to spray down my furniture and he started on this right away and did a very thorough job today. All my webs are down, bait filled, and furniture sprayed.

5 years ago

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Paul Powell Woodbridge, VA

Zurich P performed an excellent service and she displayed her knowledge by answering all questions that I asked.. She was exceptional courteous and show concern about the service she performed... She I s an asset to the organization... Excellent job Zury

5 years ago

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Kerone Burke, VA

The service representatives are fantastic. They ask questions about your needs when they arrive so they can provide additional attention where needed. And it works! I’ve not needed a reservice appointment inside my house since the initial one. The regularly scheduled appointments for outdoor spraying have largely kept the pests at bay.

5 years ago

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Joe Van Wassenhove Kirkland, WA

Jay came to our house on 10/26 and did a great job. Cameron (I think that was his name) came to our house to start service back in early July. He too did a good job. But, for some reason, our account was never activated in your system so we had no follow-up service. We recently have had an issue with ants in the kitchen and, of course, spiders everywhere (we're in the Seattle area). Since no one from Aptive called us to set up the quarterly visit, we had to reach out to Aptive. The first person we talked to said we were not in your system but that someone would call us back. No one called back so we had to call you yet again. The person who answered confirmed we were not in your system and asked what we wanted to do. Our response was that we wanted to do whatever would get one of your people out to our house the fastest. After more dithering, the person finally offered to set us up as a new account and said someone would be out the next day, Saturday, Oct. 24 between 8 and 12 and would treat the inside. On Saturday we got a call saying someone would be out on Monday, Oct. 26 between 8 and 12. We indicated we needed the inside treated because of the ants. We then started getting your robocall reminders saying that if we wanted the inside to be treated, we needed to call in to make an appt. for a specific time. We had already arranged for inside treatment twice and neither time were we given a specific time appt. As I said, Jay did a great job. After he left, we got an email asking us to rate his service and indicating he would get $5 for a good review. We clicked on the link to give him a good review but the link doesn't work, repeatedly. So, even though Jay did a great job and your company supposedly offers a premium for good service, your system doesn't allow us to submit the good review. So, Jay suffers. At this point, we're shaking heads about Aptive and your ability to provide good service as a company. Lack of attention to detail, no follow-up and poor problem-solving skills, confusing communications with links that don't work. Your customer support process needs significant work. One more hiccup and we'll be working with a new, local company.

5 years ago

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Kamini Ravinanthanan ,

we had a v bad infestation of yellow jackets in our front porch and Aptive helped us with next day appointment for treating them. Marques L and his team were very professional and they cleaned it away without making any mess. I am extremely happy.

5 years ago

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Lindsay City of Saint Peters, MO

I'm happy. I haven't had any bugs since I first started with Aptive. And I have lived through a summer. Everywhere else I've been and everyone else I have used has not been able to stop a few summer bugs. Thank you for keeping me bug-free!

5 years ago

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I T W Houston, TX

This company from the start showed genuine concern for their customer. Honest, professional and trustworthy are just a few of the attributes shown from the start. Then the day of the service showed me they have all the qualities it takes to have a successful business. The service man did what was expected plus more. I understand why they are #1.

5 years ago

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Joblawrence West Sacramento, CA

The Technician was very friendly and thorough in the job. I informed him of a little mice running around the house and he gave me a rat trap. He also tried to reach far reachable places in the front which the other technicians were not able to . Great job by the Tech.

5 years ago

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dr arnie miller Encinitas, CA

Omar is one of those special individuals who knows how to built trust inhis clients. He was polite, established our needs and carried out his service very effectively and efficiently. He interact with a big smile and showed that he loved his profession. He is a definite 10.

5 years ago

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Joseph Moore Houston, TX

The Service Technician Jamal L came to my home in Harker Heights, Tx and did an outstanding Job and was very courteous and he went above and beyond to service our pest control needs. I highly recommend Jamal for raises and bonuses this Technician is superb in my opinion.

5 years ago

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Bob Woodbridge, VA

Carlos did extremely well! Explained to me what was going to be treated and how. I don't normally get this service Active, so Carlos' attentiveness to our needs was very much appreciated! Please note, the 5 star rating is for Carlos' efforts for this quarter and should not reflect Aptive's prior service, which I would only give 1 maybe 2 stars.

5 years ago