Best Company Guarantee Aptive Environmental Logo

Aptive Environmental

star star star star star

9.9

Overall Score

Author: Kalicia Bateman

LAST UPDATED: November 20th, 2024

Aptive Environmental, founded in 2015, is one of the fastest-growing residential pest control services in North America. The company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is EPA approved and provides versatile year-round pest control solutions that are customized to customer needs.

Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.

Jump down to read Aptive Environmental reviews below.

Video Customer Reviews

Rosemary Customer Review Video About Aptive Environmental

Rosemary

Anna Vessa Customer Review Video About Aptive Environmental

Anna Vessa

Yuliya Filippova Customer Review Video About Aptive Environmental

Yuliya Filippova

thumb_up

The Good

  • EPA Approved Pest Control Products
  • Simple and Customizable Pest Control 
  • Wide Range of Targeted Pests
  • United to Beat Malaria Campaign
  • Aptive Reviews

EPA Approved Pest Control Products

Aptive's pest control products and applications are EPA approved, indicating that they are safe for the environment and your home, and that your health will be protected upon application of your pest control treatment. 

Simple and Customizable Pest Control

Aptive doesn't offer a one-size-fits-all pest control solution. Instead, the company offers customizable pest control treatments that will meet your needs and protect your home. The Aptive pest control process is simple and includes the following three steps:

  1. Pick your pest control plan
  2. Get your pest control
  3. Choose treatment frequency

Based on the pest control plan that you choose, a treatment schedule will be determined, ensuring that an Aptive technician visits your home regularly to keep pests away. If pests come back, Aptive offers re-services at no additional cost.

Wide Range of Targeted Pests

Aptive pest control products specialize in eradicating almost any conceivable pest problem:

  • Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
  • Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
  • Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
  • Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
  • Stingers and biters — Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
  • Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
  • Mosquitoes - Aptive employs a range of treatments to combat mosquitoes, including targeted sprays, foggers, and water treatments. Focused efforts are directed at shaded areas, trees, bushes, and under eaves to effectively target mosquitoes on your property.
  • Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.

If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.

United to Beat Malaria Campaign

Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "United to Beat Malaria" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to United to Beat Malaria on an annual basis to provide insecticide-treated bed nets to countries in need.

Aptive Reviews

Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:

  • Attentive and professional technicians
  • Responsive customer service and quick problem resolution
  • Outstanding communication
  • Thorough home and pest assessments
  • Effective pest treatments
thumb_down

The Bad

  • Treats for Common Household Pests Only
  • Limited State Coverage

Treats for Common Household Pests Only

While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration). 

Limited State Coverage

Aptive Environmental is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:

  • Arizona
  • California
  • Colorado
  • Washington, DC
  • Florida
  • Iowa
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • North Carolina
  • New Jersey
  • New York
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin

If you're not in this service area, you will have to look at other pest control companies

gavel

The Bottom Line

Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company's pest control products and applications are EPA approved, indicating that the company is mindful about its environmental impact. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer.

The majority of our Aptive Environmental review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.

Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at Aptive Environmental below.

1-(855) 906-2120
not_listed_location

Aptive Environmental Frequently Asked Questions

Is Aptive pest control safe?

Aptive’s goal is to provide customers with professional and effective pest control solutions that reduce the harmful effects of pests. Aptive uses EPA approved products and follows all guidelines for the appropriate use of the products. Aptive is also a member of the EPA’s Pesticide Environmental Stewardship Program, a program that engages communities in building awareness and reducing pesticide risk.

What is the benefit of recurring pest control treatments vs one-time treatment as needed?

While pest treatments reduce the general pest population, over time pest populations build back up and treated surfaces lose their protective barrier. One-time treatment effectiveness fades fairly quickly for most pesticides on vegetation, especially as plants continue to grow, generating new untreated surface area, including lawns. We recommend recurring treatments to help manage ongoing activity in outdoor areas and on greenery. Certain areas like cracks and crevices, and non-porous surfaces can provide a stable surface for some products to last longer, however, UV light will degrade the treatment as well. Treatments to the structure of the home can last the longest but have little impact on the pest activity in the yard after a few weeks from one single treatment.

Do you offer interior treatment?

All of our services include exterior treatments with interior coverage when requested at no additional cost. The majority of our customers find that exterior maintenance keeps their home protected, but we are happy to treat inside your home and/or garage whenever you would like.

What if I still see bugs after a treatment?

If you are seeing pests right after your treatment, odds are you are witnessing them flee your property, which typically means the treatment is effective. If after a week you are still seeing pests, give us a call and our service professional will gladly return to treat your home at no additional cost.

What kinds of pests do you treat for?

Aptive treats common pests like ants, spiders, cockroaches, rodents, wasps, snails, flies, fleas, and ticks. Aptive does not treat any wood-destroying organisms such as termites (exceptions apply), carpenter bees, or carpenter ants. Aptive also does not treat any wildlife, such as squirrels, raccoons, chipmunks, rabbits, birds, deer, etc.

How long does the treatment take?

Your Initial Treatment and inspection typically take less than 60 minutes to complete, as our service professional does a full scan of your home and property to assess what products and treatments are best based on your needs. Standard Treatments, which are maintenance treatments, can usually be completed in less than 30 minutes.
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More About Our Guarantee

Star Rating

info

4.8

star star star star star

10,770 Reviews

Review Breakdown

5 grade

81%

4 grade

7%

3 grade

3%

2 grade

2%

1 grade

7%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

star star star star star

jsmith98@hot.rr.com

Excellent service. Very affordable pest control service and very good at what they do. Absolutely the best pest control company we have ever worked with through the years. Works really well with our busy schedules and doesn’t require anyone to be home to keep our yard and exterior free of fire ants and flying insects such as wasp. Highly recommend company. They have completely changed the way pest management is handled.

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for the great feedback! We’re glad to hear you find our service effective and accommodating. Your recommendation is greatly appreciated!

Sep. 26th, 2024

bookmark

Featured Review

star star star star star

Sandra Potts

Courteous and professional, they took pictures of everywhere they sprayed. They explained the season for different insects are out and how they specifically were treating for that. I had them come inside in spray. It was not a problem at all for them. They were really great

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thanks for the wonderful feedback! We’re glad to hear that our team was courteous and professional, and that they took the time to explain everything to you. If you need anything else, feel free to reach out. We appreciate your support!

Sep. 24th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Justin P. Morgan N/A

Customer Review Video

5 days ago

check_circle

Review Source

star star star star star

Nicole Woods

Aptive has been a wonderful addition to our home care. Their technicians always communicate thoroughly, arrive on time, and seem to truly enjoy their work environment. This is really important to us because if the company takes good care of their employees, I believe they will take good care of us. Every technician that has come out over the years has exhibited these same qualities, plus they do a great job keeping the pests out of our home!

1 day ago

check_circle

Review Source

star star star star star

Christina Cheung

Dillian*, my service rep for the day. Came to the door and spoke to me about what specifically I was noticing and needed focused on, the helped me get rid of some of the smaller spider spots in the house before going to work on the outside. He spoke with me about what wet weather treatment would look like and overall left a very positive impression. I am so satisfied with my service today and still think I made the right choice for my house, my family and my pets, with Aptive.

2 days ago

star star star star star

Amy C.

Our tech, Marcus, did an excellent job. He was thorough in communicating a plan of action and explained everything step by step and after he completed the service he did a recap with me of all that was done today. I was thoroughly satisfied with his professionalism and knowledge.

1 day ago

check_circle

Review Source

star star star star star_border

Steven Coon

Okay is a true professional and very easy to communicate with. I have been, overall, satisfied with Aptive's service. I would greatly appreciate better expectation management from Aptive. Get more specific regarding when we, the customer, can expect the Aptive service provider. Morning, mid-morning, early/late afternoon would be a huge improvement.

6 days ago

star star star star star

Mekol Hard

Today the exterminator was awesome! He provided me with information and education that no one has given me in the time that I've been using this company. He took his time to treat every room in my home, provided me with mosquito treatment, put out fresh baits and traps throughout my home, and addresses my concerns of water bugs and moths as well by treating the outside. He was also very professional and very respectful and friendly. One of the best exterminators I've had thus far!

1 week ago

check_circle

Review Source

star star star star star

Malcom Terry

I was pulling into my driveway as associate was leaving. She backed up and got out to give me a summary of the services performed, described where and what and asked if I had any questions.

1 day ago

check_circle

Review Source

star star star star star

MBethel

Customer Review Video

4 weeks ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for your thoughtful feedback! It’s great to hear that your technician provided such exceptional service and made a positive impact. We truly appreciate your kind words about his professionalism and hard work. We’ll make sure your praise is shared with the team. If you need anything else, we’re always here to help!

Oct. 10th, 2024

check_circle

Review Source

star star star star star

Karyn Ballmann Wilson

Technician was on time, let me know he was coming, was kind and thoughtful, and did all the necessary services + a few more that I asked him to add in.

2 days ago

check_circle

Review Source

star star star star star

rajeshwari rajamani

The person who came was outstanding in terms of his attention to detail and patience! I would like to request him to be the person who comes every time.

3 days ago

check_circle

Review Source

star star star star star

Diana Russo

Joseph is really great. He is professional and always does a great job to ensure everything is completed correctly. I would gladly have Joseph service the house again.

5 days ago

check_circle

Review Source

star star star star star

Martha Gonzalez

Just had our quarterly service and every thing we needed was covered - inside and out. Unfortunately, we completely forgot about the developing bee hive between the bricks out front. I’m hoping and praying that they survive the treatment. I am not blaming the tech for doing his job. My unfortunate mistake.

3 weeks ago

check_circle

Review Source

star star star star star

Jackie Simpson

They let me know in advance when they'll be out to spray and send a reminder the day prior. All employees have been courteous and professional. The stuff they spray around the foundation keeps the bugs away from our living space.

3 weeks ago

check_circle

Review Source

star star star star star

Todd Casterline

Great customer service. Aptive sent me an initial email with my appointment date and window. They then sent me a text reminder the day prior to service. Travis, the pest control tech then texted me giving me an approximate arrival time. Finally, he texted me when complete and sent pics of the service area. With a very busy schedule. I love the communication! Great job!

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for sharing your experience! We're thrilled to hear that the communication from start to finish made it convenient with your busy schedule. It’s great to know Travis kept you updated and thorough with the service. If you need anything else, feel free to reach out!

Oct. 25th, 2024

check_circle

Review Source

star star star star star

Nadia Bakir

Aptive is very punctual, responsive, and effective. This last time they sent Patrick over and he was great! He texted me to let me know when he was on his way, once again to warn me that he was in the front yard and asked if there was anything specific I needed done besides the usual. He snapped pictures and texted me everything he worked on while I was in meetings inside. This company hires great people!

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Patrick provided excellent communication and thorough service, keeping you informed every step of the way. We're glad to know you're pleased with the team. If you need anything else, feel free to reach out!

Oct. 17th, 2024

star star star star star

Landen Tyler

I have been using Aptive for about a year now so I feel it’s appropriate to comment. It’s breaks my heart that some of you have felt like you have been Scammed. Reading some of these comments it sounds like the company might have to do a better job vetting some of the people that they work with. However with that being said the representative that I worked with was professional, kind, not too pushy and was very honest. He gave me a good deal and helped make it more affordable on the books. Since then I have been treated a total of 6 times and every time has been awesome. I’ve have seen three different technicians and they have all done a very very thorough job making sure my service matched the expectations of the dude that knocked on my door. I haven’t felt locked into anything that I didn’t know I was signing up for and I haven’t felt the need to cancel. And that being said I was pretty skeptical spraying anything that will kill the bugs but not hurt anything else. I truthfully didn’t think it would work. The service has met my expectations that my Rep gave me for the $174/treatment that I am paying. I’ve actually tipped Stephen the last two services for exceptional work. The point is, I do not feel like going to bad reviews is always the best way to judge whether a service is good or not. I feel like my experience has been exceptional! I’d say give em a go. Even with low expectations The worst that could happen is your expectations are met and the best thing that could happen is that your problem is actually solved. And that is good enough for an old construction worker like me. I will say this though. I wish you guys did termites. I have been having some issues with them and I’d love to give you guys my business but the other day when I called to ask for an inspection I was told that for now I’d have to go with someone else. Well everyone has to have a fatal flaw I guess.

2 months ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for sharing your positive experience! We’re glad to hear that our team has been able to meet your expectations and provide you with great service. It’s always rewarding to hear feedback from long-term customers like you.

Sep. 23rd, 2024

check_circle

Review Source

star star star star star

Amy Carr

Joseph was communicative ahead of his arrival and patiently answered my questions about how to repel silverfish (and other critters) indoors.

1 day ago

star star star star star

Annie Daniel

Technician was very friendly and thoroughly explained the services being performed. He answered all of my questions and addressed my concerns.

6 days ago

check_circle

Review Source

star star star star star

Leo Ramirez Jr

They’re always super friendly and, most importantly, they do such a great job I never have pest issues. On the rare occasions when I have, they’re been uber responsive.

1 week ago

check_circle

Review Source

star star star star star

Kristy Robins

Responsive customer service. When I called about a wasp problem, they sent Paul the very next day. He took care of the problem and provided excellent service.

1 week ago

check_circle

Review Source

star star star star_border star_border

Zachary Waits

Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.

2 weeks ago

check_circle

Review Source

star star star star star_border

Matt Harris

I like the overall service including the products used. The only issue I dislike is the price per visit. Unfortunately, the price is a big negative. I pay over $200 per visit and they want to visit a minimum of 8 visits per year. I may have to seek another service after my contract expires

2 weeks ago

check_circle

Review Source

star star star star star

Gamer Girls

Tech was very thorough. Verified if there were any concerns I had and made sure they were taken care of. Very professional and much appreciated. Deserves a raise, immediately!

2 weeks ago

check_circle

Review Source

star star star star star

Trey Bohon

We're a very busy household with a toddler, so I appreciate they'll contact ahead of time and I can tell them not to ring/knocknand proceed silently. If we have ants or roaches inside they come within a day and resolve it.

2 weeks ago

check_circle

Review Source

star star star star star_border

Grant Birdwell

I appreciate the basic service and use of natural bug termination methods as opposed to harmful chemicals. I think it is still a little expensive but the technicians are nice and are willing to go above and beyond. Thank you!

4 weeks ago

check_circle

Review Source

star star star star star

Rusty Schneider

Technician described all of his plans for treatment, and was very thorough. He completed the task pretty quickly, and took care of the yellow jackets, too!! Very happy customer! Rusty

4 weeks ago

check_circle

Review Source

star star star star_border star_border

Kim Karibian

Your service is excellent. However, whenever I go on your website to pay after the pest control sprayer has come, your website says my payment is past due. Also, I am getting letters from a debt collection company saying I owe Aptive $199. I have already called Aptive to clear that up and they said they would take care of it but I keep on getting debt letters from your debt collectors company. This is frustrating since I have always paid my bill after service was rendered. If you could correct this I’d appreciate it

4 weeks ago

Aptive Environmental Logo

Reply from Aptive Environmental

I'm sorry to hear about this frustrating experience with your billing and payment records. We want to ensure this is resolved for you. Please reach out to customersupport@goaptive.com so we can look into this matter and work with the billing team to stop the debt collection notices. Thank you for bringing this to our attention.

Oct. 25th, 2024

check_circle

Review Source

star star star star star

HM C

Eusebio was great. He let me know before he arrived. He was courteous and helpful. I gave him a description of the bugs I have seen in and around the house. He jumped right in taken care multiple areas I highlighted. Appreciated he putting on shoe covers when coming into the house (as we are shoes off household).

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Eusebio was courteous and attentive to your concerns, taking care of the areas you mentioned. It’s also thoughtful that he respected your home by wearing shoe covers. If you need anything else, feel free to reach out!

Oct. 17th, 2024

check_circle

Review Source

star star star star star

Arthur Shaw III

Gunnar does a great job everytime he treats my entire job and explains in detail what he is gonna do, and afterwards tells me what he found and took care of. After his treatments I have no problem with pest at all. He is a total benefit to your company and to us as customers. Thank you so much. Arthur S.

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for sharing your experience! It's great to hear that Gunnar consistently provides excellent service, explaining everything clearly and thoroughly treating your home. We're glad you're satisfied with the results. If you ever need anything else, feel free to reach out!

Oct. 15th, 2024

check_circle

Review Source

star star star star star

Ted Kostohryz

Tech contacted me before arrival and did a very good job when he got here. On the previous scheduled treatment date it was reported that I was not available so my treatment was rescheduled . I was at home all day and was never contacted .

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for your feedback. We're glad to hear the technician did a good job during this visit. However, we apologize for the missed communication on the previous treatment date. We’ll work to ensure this doesn’t happen again in the future. If you have any further concerns, feel free to reach out!

Oct. 10th, 2024

check_circle

Review Source

star star star star star

Ms. M

Dan was so professional, competent and kind. He asked me what my concerns were. He explained the process and began the pest control service. When he was finished; he came to the door and gave me a summary of what he did. I was well satisfied. I am grateful. Thank you so much!!

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for sharing your experience! It’s wonderful to hear that Dan was professional, attentive to your concerns, and took the time to explain the entire process. We’re glad the service met your expectations, and we appreciate your trust. If you need anything in the future, don’t hesitate to reach out!

Oct. 4th, 2024

check_circle

Review Source

star star star star star

信耶穌上天堂

Sasha texts me before her arrival and inform me what she was targeting this treatment and explains what to expect. I like that I can trust her with the job and work on our property. It is important to me to have someone we can trust.

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

We appreciate your feedback! It's great to hear that Sasha’s clear communication and dedication to her work have made a positive impact. Having someone you trust on your property is essential, and we're glad she provides that level of service. If you ever have any other needs or concerns, feel free to reach out!

Oct. 3rd, 2024

check_circle

Review Source

star star star star star

Emily

Daniel texted me before the appointment to ask about specific concerns, and after he completed his services, he sent me pictures around the whole house! He even sent a picture confirming that he closed our gate so that I know it won’t be open when I let our dog outside later today. :)

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thanks for sharing your experience! We’re delighted to hear that Daniel provided excellent communication and made sure everything was secure for your dog. If you need anything else, feel free to reach out. We appreciate your support!

Sep. 24th, 2024

check_circle

Review Source

star star star star star

R Patterson

The technician, Andre, was professional, communicative and friendly! He was thorough with spraying my property.

8 hours ago

check_circle

Review Source

star star star star star

Paul Becker

Advance notice of arrival, questions about issues to solve, relatively easy to reschedule if needed.

5 days ago

check_circle

Review Source

star star star star star

Steve Shumate

Andre did a great job of communicating. He let me know he was on his way and let me know what work he did when he finished.

1 week ago

check_circle

Review Source

star star star star star

zoelynn leach

Joseph was incredible in his service, very professional and did his absolute best to address our home's needs for pest control. I would rate 10 stars if I could .

2 weeks ago

check_circle

Review Source

star star star star star

Jeffrey Ward

Unfortunately I forget the technician’s name, but he was very courteous, knowledgeable and professional. He is a good representative for the company.

2 weeks ago

check_circle

Review Source

star star star star star

Mary Jane B.

Travis did a great job of treating areas around our home for all kinds of bugs. I am happy with his work, and give him 10/10. Thank you, Mary Jane Blommel

3 weeks ago

check_circle

Review Source

star star star star_border star_border

Joel Dean

They did not treat the area inside the house mentioned and the pest still remains. I am up at all times of the night trying to find a way to kill the pest that are only showing up late at night for some reason. My son was told if we needed them to come back out just text them.

4 weeks ago

check_circle

Review Source

star star star star star

Ryan Shah

This was my first pest spraying with Aptiv and Mosses was great and professional. This was a much better job than my previous company had done. So thorough and far beyond what I was used to.

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for sharing your first experience with us! We're glad to hear that Mosses provided a thorough and professional service that exceeded your expectations. If you need anything else, feel free to reach out!

Oct. 25th, 2024

check_circle

Review Source

star star star star star

Michael Mossaro

Definitely notice a reduction in pests. The few times we see activity they come back out to take care of them. All technicians have been very nice and professional. Have noticed a reduction in grubs in my yard as well!

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

It’s great to hear you’ve noticed a reduction in pests and that the team has been responsive when needed. We’re glad the technicians have been professional and that you’re seeing improvements with grubs in your yard as well. If you need anything else, feel free to reach out!

Oct. 15th, 2024

check_circle

Review Source

star star star star star

Karen Harris

Technician communicated well. Let me know that he was a few minutes from arriving, asked if I had any concerns and texted findings and pictures. Very pleased with the service I received.

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that the technician communicated effectively, kept you informed, and provided detailed updates. We're glad you're pleased with the service. If you ever need anything else, we’re here to help!

Oct. 10th, 2024

check_circle

Review Source

star star star star star

Victor Ramirez

The service rep did a really nice job and also took care of nest of red wasps and gave us some very helpful advice on some other problems very were having. Very satisfied ✌️🙏😁

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

Happy to hear our service rep took care of the red wasps and provided useful advice. We're glad you're satisfied with the service!

Oct. 2nd, 2024

check_circle

Review Source

star star star_border star_border star_border

Matson

The technicians seem to intentionally avoid communication so they can avoid providing the more thorough service that I believe we are paying for. Today, most of the roach hotels in the house are full and need to be replaced. I waited by the door to greet the technician. But he/she came and went. Your customers deserve a means of communicating basic service needs. Why do they not ring the doorbell to inquire about service needs and effectiveness? Why do I painstakingly schedule these service calls when it makes no difference to Aptiva that I expect to be present for them? Had the technician simply rang the doorbell today to thoroughly assess my need for service, I would rate the visit 4-5 stars.

1 month ago

Aptive Environmental Logo

Reply from Aptive Environmental

We’re sorry to hear about your experience and understand your frustration with the lack of communication from our technicians. It’s important to us that you receive the thorough service you expect. We appreciate your feedback and will work to improve our communication process. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly.

Sep. 26th, 2024

check_circle

Review Source

star star star star star

james white

Technician was a pleasure to deal with. He knew his stuff well was very helpful.

1 day ago

check_circle

Review Source

star star star star star

SM B

Great company! I have been with them for a few years and I’m completely satisfied.

1 day ago

check_circle

Review Source

star star star star star

Jane McCan

They always provide great communication about the service completed. Thanks again!

2 days ago