Aptive Environmental

Name: Aptive Environmental
Rating: 4.8

4.8

star star star star star

11,066 User Reviews

9.9

Overall Score

1-(855) 906-2120

4.8

star star star star star

11,066 User Reviews

9.9

Overall Score

1-(855) 906-2120

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The Good

The Bad

Bottom Line

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Company Details

Termite Control

Bed Bug Control

Wildlife Control

Lawn Services

QualityPro Certified

Time in Business

10 Years

Company Headquarters

5132 N 300 W Ste 150 Provo, UT, 84604

Number of Reviews 11,066

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Author: Kalicia Bateman

LAST UPDATED: April 10th, 2025

Aptive Environmental, founded in 2015, is one of the fastest-growing residential pest control services in North America. The company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is EPA approved and provides versatile year-round pest control solutions that are customized to customer needs.

Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.

Jump down to read Aptive Environmental reviews below.

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The Good

EPA Approved Pest Control Products
Simple and Customizable Pest Control
Wide Range of Targeted Pests
United to Beat Malaria Campaign
Aptive Reviews

EPA Approved Pest Control Products

Aptive's pest control products and applications are EPA approved, indicating that they are safe for the environment and your home, and that your health will be protected upon application of your pest control treatment.

Simple and Customizable Pest Control

Aptive doesn't offer a one-size-fits-all pest control solution. Instead, the company offers customizable pest control treatments that will meet your needs and protect your home. The Aptive pest control process is simple and includes the following three steps:

Pick your pest control plan
Get your pest control
Choose treatment frequency

Based on the pest control plan that you choose, a treatment schedule will be determined, ensuring that an Aptive technician visits your home regularly to keep pests away. If pests come back, Aptive offers re-services at no additional cost.

Wide Range of Targeted Pests

Aptive pest control products specialize in eradicating almost any conceivable pest problem:

Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
Stingers and biters — Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
Mosquitoes - Aptive employs a range of treatments to combat mosquitoes, including targeted sprays, foggers, and water treatments. Focused efforts are directed at shaded areas, trees, bushes, and under eaves to effectively target mosquitoes on your property.
Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.

If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.

United to Beat Malaria Campaign

Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "United to Beat Malaria" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to United to Beat Malaria on an annual basis to provide insecticide-treated bed nets to countries in need.

Aptive Reviews

Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:

Attentive and professional technicians
Responsive customer service and quick problem resolution
Outstanding communication
Thorough home and pest assessments
Effective pest treatments

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The Bad

Treats for Common Household Pests Only
Limited State Coverage

Treats for Common Household Pests Only

While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration).

Limited State Coverage

Aptive Environmental is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:

Arizona
California
Colorado
Washington, DC
Florida
Iowa
Illinois
Indiana
Kansas
Kentucky
Massachusetts
Michigan
Minnesota
Missouri

North Carolina
New Jersey
New York
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin

If you're not in this service area, you will have to look at other pest control companies

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The Bottom Line

Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company's pest control products and applications are EPA approved, indicating that the company is mindful about its environmental impact. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer.

The majority of our Aptive Environmental review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.

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User Reviews

Star Rating

4.8

star star star star star

11,078 Reviews

Review Breakdown

5 grade

81%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

star star star star star

Justin P. Morgan N/A

5 months ago

star star star star star

Debbie Prust

Joseph arrived promptly, thoroughly inspected my property, and took the time to explain the treatment process in detail. Joseph addressed all my concerns with patience and ensured that every corner of my home was treated effectively. What impressed me the most was his commitment to using safe and environmentally friendly solutions while delivering powerful results.

1 month ago

star star star star star

Meghan Ferguson

Every technician who has come out to my house over the past several years has been super accommodating and dedicated to addressing concerns. Today it was Moe and Marcus has been the most frequent technician. I generally struggle with adulting skills like household management. I am typically busy and do not always have time to advise/communicate concerns. But my mom who expects a lot has been impressed with each technician's attention to detail and the time they spend on the property during her stays. I highly recommend Aptive especially if you want a reliable and trustworthy company that you do not need to micromanage!!!

2 months ago

star star star star star

Iris Strickland

I absolutely recommend this very thorough and professional service. Our service man was here on time and asked if I had any questions or specific areas that needed attention. Chris made sure that I was satisfied before leaving. He is a wonderful representative of your company. Thank You, Iris Strickland

1 month ago

star star star star star

Mark Wester

2 months ago Edited January 27, 2025

Reply from Aptive Environmental

Thanks for the positive feedback! We’re glad to hear that you appreciated our service. If you need anything else, feel free to reach out!

Sep. 26th, 2024

star star star star star

Paul G

Recent Control service performed by Charris was Grade A+. He communicated clear instructions when he will be there and texted clear pictures of the areas he tackled. So far the best control service I have received.

1 month ago

star star star star star

Karen Cerda

I love that Patrick asked me prior to what I felt needed to be addressed. He also texted me photos of what was done and always lets me know ahead of time that he is on his way and when he is finished! Very thorough and professional! Very much appreciated!

2 months ago

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Brandon Caron

Ken did great work. Asked if i had any specific issues before starting, then stated what he was going to do. Ken did everything he said he was gonna do, even handle the areas and the type of bugs that come out during this season.

2 months ago

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Vern Darlington

Pros- So far they have kept their word. Seem to have a working product, and so far good customer service like you don't see much these days. Cons - You must ask for a supervisor many times over before the call center will transfer you to someone who's in the States and English speaking; this is the better customer service. You rarely get the same service guys. I feel like with all companies, the more the same guy comes, the more they want to please you and take pride in the service they do at your house instead of them seeing someone new and explaining everything all over to the new guy!

3 months ago

star star star star star

Debbie Gonzales

Omar had great communication! I loved his final text with pictures as well check it out great text: All done! We’re right in the middle of [spiders] season so that was my primary target today. I specifically treated where they live, travel, and enter and am super proud of the service I provided you today. I’m confident that I’ve taken care of any [spiders] problem in and around your home even if it may take 3-4 weeks to take full effect. You should be good to go all the way through when I come out next.

3 months ago

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Dee Bel

Highly recommend, Dywight was my service tech and he addressed all my concerns…Very polite and professional

1 week ago

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Verified Customer

star star star star star

Yuliya Filippova NA

3 years ago

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Verified Customer

star star star star star

Michelle Duncan NA

3 years ago

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Verified Customer

star star star star star

Anna Vessa New Jersey

3 years ago

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David Laz

I went with this company thinking everything would be okay, first off they don't come like i was told initially from the start, I was told they would come back every week if they had to make sure we were bug free, everything sounded good to you signed that contract, and then the attitudes come from the office from their customer service reps, I had issues with spiders and had lots of issues with mosquitoes I contacted them I was told they'd be back in 2 to 3 weeks I said I was told you guys would come back to the very next week if it wasn't fixed that wasn't the case, they're rude and just want money and that's all they really care about, they talked me into putting down some snake stuff some brown powder I asked him several times even the office this is safe for pets am I correct they stated it was my dogs got into it I guess around the yard but he really wasn't around the yard that they got into it their tech left a black bucket full of it behind my house I found that later on when my dogs were drinking out of it after it rained one of my dogs passed away wasn't exactly sure what it's from wasn't worth trying to figure it out, the other one was vomiting for almost 4 days we were so scared that we were going to lose him thank God we didn't, I contacted them and let him know their answer was well it's supposed to be snake away and it is safe for your dogs so we don't understand what happened we'll just take it off your bill still charge me for that one session. What's to be honest with you did nothing because we did find a copperhead underneath our deck thank God we were able to use a stick and get rehome him to the woods , this has been one nightmare and then they hold over your head at 200 bill I wonder if they want to pay the vet bills. I definitely would stay away from these guys they're not professional they don't seem to know what they're doing.

1 month ago

star star star star star

Victoria

Richard did an amazing job -- really took the time to treat my property, provided me with an update when he was done followed by photos of areas he treated!! Truly on-point from beginning to end!!

2 months ago

star star star star star

Temple 2022

I liked the communication Dan S. and I had regarding my property and the treatment. I was home and it was important to me that everything was done correctly. Thank you. PDG. temple, Texas

2 months ago

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Nicolle Landowski

Aptiv had been overall hit or miss for us. We get some great technicians and service at times (recommend Sasha!) and other times the service has been really bad (technicians trying to come very late at night to do a treatement, missing appointments, being disconnected when on the phone line or long wait times). I hope the company rewards its good employees and continues to improve!

2 months ago

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Gerard Beaudoin

I've been pleased with the professional quality of the Aptive technicians for some time. Sasha worked her way around the perimeter of our home in a quiet, professional manner. We had a good conversation after her pest control treatment around timing of future treatments and the type of pests we might expect as the we move out of winter.

3 months ago

star star star star star

LEE BEATY

Joseph came today in freezing temperatures and serviced my house, yard and roof eaves for me. I appreciate his friendly manor and knowledge About the season and the way he treated what he could very well. He will be back for yard treatment in the spring when it warms up. Thank you for the great job!!

3 months ago

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M Sledge

Andre was very quick and efficient. He let me know when he would arrive, and he was able to treat the perimeter of my house in a reasonably short period. He shared photos of the treated spaces, what insects were more problematic this time of year, and that was that. Thanks!

3 months ago

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Courtney Link

Technician was courtesy and very helpful. I had a sudden big issue inside my home and happened to have an appointment for my quarterly spray. Not only was he able to spray and treat the infested area but also installed a plug that can help in other areas as well. He explained what to expect in the next few days and how to treat the pests for the next few days.

4 months ago

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Nicole Woods

Aptive has been a wonderful addition to our home care. Their technicians always communicate thoroughly, arrive on time, and seem to truly enjoy their work environment. This is really important to us because if the company takes good care of their employees, I believe they will take good care of us. Every technician that has come out over the years has exhibited these same qualities, plus they do a great job keeping the pests out of our home!

5 months ago

star star star star star

Christina Cheung

Dillian*, my service rep for the day. Came to the door and spoke to me about what specifically I was noticing and needed focused on, the helped me get rid of some of the smaller spider spots in the house before going to work on the outside. He spoke with me about what wet weather treatment would look like and overall left a very positive impression. I am so satisfied with my service today and still think I made the right choice for my house, my family and my pets, with Aptive.

5 months ago

star star star star star

Mekol Hard

Today the exterminator was awesome! He provided me with information and education that no one has given me in the time that I've been using this company. He took his time to treat every room in my home, provided me with mosquito treatment, put out fresh baits and traps throughout my home, and addresses my concerns of water bugs and moths as well by treating the outside. He was also very professional and very respectful and friendly. One of the best exterminators I've had thus far!

5 months ago

star star star star star

Landen Tyler

I have been using Aptive for about a year now so I feel it’s appropriate to comment. It’s breaks my heart that some of you have felt like you have been Scammed. Reading some of these comments it sounds like the company might have to do a better job vetting some of the people that they work with. However with that being said the representative that I worked with was professional, kind, not too pushy and was very honest. He gave me a good deal and helped make it more affordable on the books. Since then I have been treated a total of 6 times and every time has been awesome. I’ve have seen three different technicians and they have all done a very very thorough job making sure my service matched the expectations of the dude that knocked on my door. I haven’t felt locked into anything that I didn’t know I was signing up for and I haven’t felt the need to cancel. And that being said I was pretty skeptical spraying anything that will kill the bugs but not hurt anything else. I truthfully didn’t think it would work. The service has met my expectations that my Rep gave me for the $174/treatment that I am paying. I’ve actually tipped Stephen the last two services for exceptional work. The point is, I do not feel like going to bad reviews is always the best way to judge whether a service is good or not. I feel like my experience has been exceptional! I’d say give em a go. Even with low expectations The worst that could happen is your expectations are met and the best thing that could happen is that your problem is actually solved. And that is good enough for an old construction worker like me. I will say this though. I wish you guys did termites. I have been having some issues with them and I’d love to give you guys my business but the other day when I called to ask for an inspection I was told that for now I’d have to go with someone else. Well everyone has to have a fatal flaw I guess.

7 months ago

Reply from Aptive Environmental

Thank you for sharing your positive experience! We’re glad to hear that our team has been able to meet your expectations and provide you with great service. It’s always rewarding to hear feedback from long-term customers like you.

Sep. 23rd, 2024

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Diya Dockery

An absolute waste of $577! I pray this company does'nt make another dime scamming people. They came to my house and set mice traps with roach bait. No wonder my issue was never resolved. At least not by them as soon as I cleaned the roach bait out of the traps and added peanut butter BOOM just like that, I caught 5 mice in one day and my issue was resolved. Save yourself some money and order your traps/bait from amazon and DO IT YOURSELF.

1 month ago

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Arthur Mcdowell

Brian came through today and did an amazing job. He was very professional and addressed our concerns with a smile. If they are like I'm saying!!!!

1 month ago

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Duane

This is a ripoff service. Steer clear unless you like to burn money. I consider myself a pretty astute consumer, but what was offered and what was delivered were two different things. The first service was offered at a discount and was reasonable, although I could have done the same thing with easily obtained chemicals and a stepladder. After that, deplorable. The second "visit" should have been enough to cause me to cancel, but I was too busy. The third was over the top--they sent one of their service people out on a rainy day (and not in the service "window"), and he immediately informed me he could not do a treatment because it was raining. He was at my home for literally 10 minutes, took pictures, and left, and I was charged in excess of $100. I finally was so pissed I cancelled, even though I had to pay a cancellation fee. So, BUYER BEWARE.

2 months ago

star star star star star

Our technician, Sasha, does a great job. She always lets us know what treatments she has performed & asks if we have any issues that she needs to address.

2 months ago

star star star star star

michael bernard

another satisfying experience with aptive !! The technician Ken was great, anything that i needed or wanted to happen with the service he would provide !! thank you aptive !!

2 months ago

star star star star star

F. Zoe Jones

Our technician is extremely detailed when servicing our house, we appreciate that’s they always share photos and and explains the treatment right for the season. Thank you

2 months ago

star star star star star

Laura Wiley

The tech did a great job. He really took the time to treat the yard! First time I can say that your tech actually treated my yard the way it should be!

2 months ago

star star star star star

K Cozi

The specialist that came (Cam) was smart , ok nsightful and crazy helpful in pointing out areas of concern with my new house and how bugs are getting in! Calling my HOA asap!

3 months ago

star star star star star

Gacha_ wolf

The tech was here in the AM as we had requested, that was very important. He s processional and efficient in his job duties . We would like to request to have him return return on our next appointment.

3 months ago

star star star star star

Jeremy Bopp

The treatments work, and the technicians are on time and reliable. On the extremely rare occasions when things aren't perfect, it's easy to get an additional visit to make it right.

3 months ago

star star star star star

Angela Torres-Choi

Cameron B serviced my home today and his work was impeccable! Cameron listened to my pest control concerns and then adjusted his service to my home's pest control needs. 5 Stars for Cameron!

3 months ago

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Rick Zaunbrecher

Our technician showed up at the time they said. Other than that it was subpar. The technician wasnt going to spray the inside of the house until I asked about it. They were vaping in the truck, ready to leave, I had to ask about the inside being done and the reply was “I wasn’t told to do it”, pretty lazy. He agreed to spray the inside after the request and proceeded to walk around with dirty boots and sprayed a foot above the baseboards, soaking our cabinets, dishwasher, and furniture. Overall really poor and minimal effort given which is disappointing based on the price we pay for each visit

3 months ago

star star star star star

proamateur2008

Justin was very respectful and courteous as he provided the Aptive pest control service today. He contacted me ahead of time via text and asked if there was any issues that I may need to be brought to his attention before arriving. He was quick and reliable. Thanks Justin.

4 months ago

star star star star star

Greg McKervey

Great service. Excellent and friendly communication by my tech, Marcus. He let me know when he was on the way and asked if I had any special concerns or problems, let me know when he arrived, serviced my house, then let me know when he left and what he had done. Couldn't ask for better.

4 months ago Edited February 13, 2025

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Amy C.

Our tech, Marcus, did an excellent job. He was thorough in communicating a plan of action and explained everything step by step and after he completed the service he did a recap with me of all that was done today. I was thoroughly satisfied with his professionalism and knowledge.

5 months ago

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Steven Coon

Okay is a true professional and very easy to communicate with. I have been, overall, satisfied with Aptive's service. I would greatly appreciate better expectation management from Aptive. Get more specific regarding when we, the customer, can expect the Aptive service provider. Morning, mid-morning, early/late afternoon would be a huge improvement.

5 months ago

star star star star star

Martha Gonzalez

Just had our quarterly service and every thing we needed was covered - inside and out. Unfortunately, we completely forgot about the developing bee hive between the bricks out front. I’m hoping and praying that they survive the treatment. I am not blaming the tech for doing his job. My unfortunate mistake.

5 months ago

star star star star star

Jackie Simpson

They let me know in advance when they'll be out to spray and send a reminder the day prior. All employees have been courteous and professional. The stuff they spray around the foundation keeps the bugs away from our living space.

5 months ago

star star star star star

Grant Birdwell

I would like to see a lower cost for the usual preventative service with add-ons for going above & beyond or other issues or extra care when warranted. Aptive seems to be professional and effective overall so I appreciate the service.

5 months ago Edited December 12, 2024

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Aram Kaplan

Moe, was great! And he always is so thorough with his insight and inspection

1 week ago

star star star star star

Khanal78

Eusebio was hands down the best aptive representative that was highly professional at the work. He worked his way to interior and put good amount of detailed work outside for the ants and wasp issues we had going on. He worked with no supervision. He found the issues himself, applied treatment all over and made sure our home is ready for the winter season. Highly recommended!!

5 months ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're thrilled to hear that Eusebio provided such professional, detailed service, addressing your ant and wasp concerns thoroughly. It’s great to know he took proactive steps to prepare your home for winter. If you need anything else, don’t hesitate to reach out!

Oct. 25th, 2024

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Todd Casterline

Great customer service. Aptive sent me an initial email with my appointment date and window. They then sent me a text reminder the day prior to service. Travis, the pest control tech then texted me giving me an approximate arrival time. Finally, he texted me when complete and sent pics of the service area. With a very busy schedule. I love the communication! Great job!

6 months ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're thrilled to hear that the communication from start to finish made it convenient with your busy schedule. It’s great to know Travis kept you updated and thorough with the service. If you need anything else, feel free to reach out!

Oct. 25th, 2024

star star star star star

jsmith98@hot.rr.com

Excellent service. Very affordable pest control service and very good at what they do. Absolutely the best pest control company we have ever worked with through the years. Works really well with our busy schedules and doesn’t require anyone to be home to keep our yard and exterior free of fire ants and flying insects such as wasp. Highly recommend company. They have completely changed the way pest management is handled.

6 months ago

Reply from Aptive Environmental

Thank you for the great feedback! We’re glad to hear you find our service effective and accommodating. Your recommendation is greatly appreciated!

Sep. 26th, 2024

star star star star star

Anna JennerGallo

Came in with no issues and sprayed inside and outside my home. Even with my dog barking was able to get the job done! Great listener.

2 months ago