Aptive Environmental

Name: Aptive Environmental
Rating: 4.7

4.7

star star star star star_half

10,703 User Reviews

9.9

Overall Score

1-(855) 906-2120

4.7

star star star star star_half

10,703 User Reviews

9.9

Overall Score

1-(855) 906-2120

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The Bad

Bottom Line

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Company Details

Termite Control

Bed Bug Control

Wildlife Control

Lawn Services

QualityPro Certified

Time in Business

9 Years

Company Headquarters

5132 N 300 W Ste 150 Provo, UT, 84604

Number of Reviews 10,703

info Source of Information

Message from

Aptive Environmental

We believe every home should be enjoyed. We take on this responsibility by cultivating experts that love to serve, creating year-round treatments tailored to the needs of you and your home, and applying EPA-approved products that are designed to provide protection from pests with minimal hassle.

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More About Our Guarantee

Author: Kalicia Bateman

LAST UPDATED: November 6th, 2024

Aptive Environmental, founded in 2015, is one of the fastest-growing residential pest control services in North America. The company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is EPA approved and provides versatile year-round pest control solutions that are customized to customer needs.

Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.

Jump down to read Aptive Environmental reviews below.

Video Customer Reviews

Rosemary

15 Sep 2021

Anna Vessa

30 Nov 2021

Yuliya Filippova

17 Mar 2022

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The Good

EPA Approved Pest Control Products
Simple and Customizable Pest Control
Wide Range of Targeted Pests
United to Beat Malaria Campaign
Aptive Reviews

EPA Approved Pest Control Products

Aptive's pest control products and applications are EPA approved, indicating that they are safe for the environment and your home, and that your health will be protected upon application of your pest control treatment.

Simple and Customizable Pest Control

Aptive doesn't offer a one-size-fits-all pest control solution. Instead, the company offers customizable pest control treatments that will meet your needs and protect your home. The Aptive pest control process is simple and includes the following three steps:

Pick your pest control plan
Get your pest control
Choose treatment frequency

Based on the pest control plan that you choose, a treatment schedule will be determined, ensuring that an Aptive technician visits your home regularly to keep pests away. If pests come back, Aptive offers re-services at no additional cost.

Wide Range of Targeted Pests

Aptive pest control products specialize in eradicating almost any conceivable pest problem:

Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
Stingers and biters — Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
Mosquitoes - Aptive employs a range of treatments to combat mosquitoes, including targeted sprays, foggers, and water treatments. Focused efforts are directed at shaded areas, trees, bushes, and under eaves to effectively target mosquitoes on your property.
Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.

If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.

United to Beat Malaria Campaign

Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "United to Beat Malaria" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to United to Beat Malaria on an annual basis to provide insecticide-treated bed nets to countries in need.

Aptive Reviews

Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:

Attentive and professional technicians
Responsive customer service and quick problem resolution
Outstanding communication
Thorough home and pest assessments
Effective pest treatments

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The Bad

Treats for Common Household Pests Only
Limited State Coverage

Treats for Common Household Pests Only

While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration).

Limited State Coverage

Aptive Environmental is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:

Arizona
California
Colorado
Washington, DC
Florida
Iowa
Illinois
Indiana
Kansas
Kentucky
Massachusetts
Michigan
Minnesota
Missouri

North Carolina
New Jersey
New York
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin

If you're not in this service area, you will have to look at other pest control companies

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The Bottom Line

Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company's pest control products and applications are EPA approved, indicating that the company is mindful about its environmental impact. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer.

The majority of our Aptive Environmental review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.

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We'll Introduce You!

Call our recommended rep over at Aptive Environmental below.

1-(855) 906-2120

Or you can visit Aptive Environmental's website.

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Aptive Environmental Frequently Asked Questions

Is Aptive pest control safe?

Aptive’s goal is to provide customers with professional and effective pest control solutions that reduce the harmful effects of pests. Aptive uses EPA approved products and follows all guidelines for the appropriate use of the products. Aptive is also a member of the EPA’s Pesticide Environmental Stewardship Program, a program that engages communities in building awareness and reducing pesticide risk.

What is the benefit of recurring pest control treatments vs one-time treatment as needed?

While pest treatments reduce the general pest population, over time pest populations build back up and treated surfaces lose their protective barrier. One-time treatment effectiveness fades fairly quickly for most pesticides on vegetation, especially as plants continue to grow, generating new untreated surface area, including lawns. We recommend recurring treatments to help manage ongoing activity in outdoor areas and on greenery. Certain areas like cracks and crevices, and non-porous surfaces can provide a stable surface for some products to last longer, however, UV light will degrade the treatment as well. Treatments to the structure of the home can last the longest but have little impact on the pest activity in the yard after a few weeks from one single treatment.

Do you offer interior treatment?

All of our services include exterior treatments with interior coverage when requested at no additional cost. The majority of our customers find that exterior maintenance keeps their home protected, but we are happy to treat inside your home and/or garage whenever you would like.

What if I still see bugs after a treatment?

If you are seeing pests right after your treatment, odds are you are witnessing them flee your property, which typically means the treatment is effective. If after a week you are still seeing pests, give us a call and our service professional will gladly return to treat your home at no additional cost.

What kinds of pests do you treat for?

Aptive treats common pests like ants, spiders, cockroaches, rodents, wasps, snails, flies, fleas, and ticks. Aptive does not treat any wood-destroying organisms such as termites (exceptions apply), carpenter bees, or carpenter ants. Aptive also does not treat any wildlife, such as squirrels, raccoons, chipmunks, rabbits, birds, deer, etc.

How long does the treatment take?

Your Initial Treatment and inspection typically take less than 60 minutes to complete, as our service professional does a full scan of your home and property to assess what products and treatments are best based on your needs. Standard Treatments, which are maintenance treatments, can usually be completed in less than 30 minutes.

Learn More About Our Guarantee

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User Reviews

Star Rating

4.7

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10,715 Reviews

Review Breakdown

5 grade

81%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half

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Featured Review

star star star star star

jsmith98@hot.rr.com

Excellent service. Very affordable pest control service and very good at what they do. Absolutely the best pest control company we have ever worked with through the years. Works really well with our busy schedules and doesn’t require anyone to be home to keep our yard and exterior free of fire ants and flying insects such as wasp. Highly recommend company. They have completely changed the way pest management is handled.

1 month ago

Reply from Aptive Environmental

Thank you for the great feedback! We’re glad to hear you find our service effective and accommodating. Your recommendation is greatly appreciated!

Sep. 26th, 2024

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Featured Review

star star star star star

Sandra Potts

Courteous and professional, they took pictures of everywhere they sprayed. They explained the season for different insects are out and how they specifically were treating for that. I had them come inside in spray. It was not a problem at all for them. They were really great

1 month ago

Reply from Aptive Environmental

Thanks for the wonderful feedback! We’re glad to hear that our team was courteous and professional, and that they took the time to explain everything to you. If you need anything else, feel free to reach out. We appreciate your support!

Sep. 24th, 2024

star star star star star

Martha Gonzalez

Just had our quarterly service and every thing we needed was covered - inside and out. Unfortunately, we completely forgot about the developing bee hive between the bricks out front. I’m hoping and praying that they survive the treatment. I am not blaming the tech for doing his job. My unfortunate mistake.

1 week ago

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Raymond Nunez

The communication and pictures sent to me after the job was done is something I greatly appreciate. As always, Aptive and their Technicians do a spectacular job and im always happy to hear from y'all!

23 hours ago

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Zachary Waits

Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.

4 days ago

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Matt Harris

I like the overall service including the products used. The only issue I dislike is the price per visit. Unfortunately, the price is a big negative. I pay over $200 per visit and they want to visit a minimum of 8 visits per year. I may have to seek another service after my contract expires

5 days ago

star star star star star

Gamer Girls

Tech was very thorough. Verified if there were any concerns I had and made sure they were taken care of. Very professional and much appreciated. Deserves a raise, immediately!

5 days ago

star star star star star

Trey Bohon

We're a very busy household with a toddler, so I appreciate they'll contact ahead of time and I can tell them not to ring/knocknand proceed silently. If we have ants or roaches inside they come within a day and resolve it.

6 days ago

star star star star star

MBethel

2 weeks ago

Reply from Aptive Environmental

Thank you for your thoughtful feedback! It’s great to hear that your technician provided such exceptional service and made a positive impact. We truly appreciate your kind words about his professionalism and hard work. We’ll make sure your praise is shared with the team. If you need anything else, we’re always here to help!

Oct. 10th, 2024

star star star star star

Khanal78

Eusebio was hands down the best aptive representative that was highly professional at the work. He worked his way to interior and put good amount of detailed work outside for the ants and wasp issues we had going on. He worked with no supervision. He found the issues himself, applied treatment all over and made sure our home is ready for the winter season. Highly recommended!!

2 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're thrilled to hear that Eusebio provided such professional, detailed service, addressing your ant and wasp concerns thoroughly. It’s great to know he took proactive steps to prepare your home for winter. If you need anything else, don’t hesitate to reach out!

Oct. 25th, 2024

star star star star star

Todd Casterline

Great customer service. Aptive sent me an initial email with my appointment date and window. They then sent me a text reminder the day prior to service. Travis, the pest control tech then texted me giving me an approximate arrival time. Finally, he texted me when complete and sent pics of the service area. With a very busy schedule. I love the communication! Great job!

2 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're thrilled to hear that the communication from start to finish made it convenient with your busy schedule. It’s great to know Travis kept you updated and thorough with the service. If you need anything else, feel free to reach out!

Oct. 25th, 2024

star star star star star

Nadia Bakir

Aptive is very punctual, responsive, and effective. This last time they sent Patrick over and he was great! He texted me to let me know when he was on his way, once again to warn me that he was in the front yard and asked if there was anything specific I needed done besides the usual. He snapped pictures and texted me everything he worked on while I was in meetings inside. This company hires great people!

3 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Patrick provided excellent communication and thorough service, keeping you informed every step of the way. We're glad to know you're pleased with the team. If you need anything else, feel free to reach out!

Oct. 17th, 2024

star star star star star

zoelynn leach

Joseph was incredible in his service, very professional and did his absolute best to address our home's needs for pest control. I would rate 10 stars if I could .

1 day ago

star star star star star

Jeffrey Ward

Unfortunately I forget the technician’s name, but he was very courteous, knowledgeable and professional. He is a good representative for the company.

6 days ago

star star star star star

HM C

Eusebio was great. He let me know before he arrived. He was courteous and helpful. I gave him a description of the bugs I have seen in and around the house. He jumped right in taken care multiple areas I highlighted. Appreciated he putting on shoe covers when coming into the house (as we are shoes off household).

3 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Eusebio was courteous and attentive to your concerns, taking care of the areas you mentioned. It’s also thoughtful that he respected your home by wearing shoe covers. If you need anything else, feel free to reach out!

Oct. 17th, 2024

star star star star star

Arthur Shaw III

Gunnar does a great job everytime he treats my entire job and explains in detail what he is gonna do, and afterwards tells me what he found and took care of. After his treatments I have no problem with pest at all. He is a total benefit to your company and to us as customers. Thank you so much. Arthur S.

3 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! It's great to hear that Gunnar consistently provides excellent service, explaining everything clearly and thoroughly treating your home. We're glad you're satisfied with the results. If you ever need anything else, feel free to reach out!

Oct. 15th, 2024

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Ted Kostohryz

Tech contacted me before arrival and did a very good job when he got here. On the previous scheduled treatment date it was reported that I was not available so my treatment was rescheduled . I was at home all day and was never contacted .

4 weeks ago

Reply from Aptive Environmental

Thank you for your feedback. We're glad to hear the technician did a good job during this visit. However, we apologize for the missed communication on the previous treatment date. We’ll work to ensure this doesn’t happen again in the future. If you have any further concerns, feel free to reach out!

Oct. 10th, 2024

star star star star star

Landen Tyler

I have been using Aptive for about a year now so I feel it’s appropriate to comment. It’s breaks my heart that some of you have felt like you have been Scammed. Reading some of these comments it sounds like the company might have to do a better job vetting some of the people that they work with. However with that being said the representative that I worked with was professional, kind, not too pushy and was very honest. He gave me a good deal and helped make it more affordable on the books. Since then I have been treated a total of 6 times and every time has been awesome. I’ve have seen three different technicians and they have all done a very very thorough job making sure my service matched the expectations of the dude that knocked on my door. I haven’t felt locked into anything that I didn’t know I was signing up for and I haven’t felt the need to cancel. And that being said I was pretty skeptical spraying anything that will kill the bugs but not hurt anything else. I truthfully didn’t think it would work. The service has met my expectations that my Rep gave me for the $174/treatment that I am paying. I’ve actually tipped Stephen the last two services for exceptional work. The point is, I do not feel like going to bad reviews is always the best way to judge whether a service is good or not. I feel like my experience has been exceptional! I’d say give em a go. Even with low expectations The worst that could happen is your expectations are met and the best thing that could happen is that your problem is actually solved. And that is good enough for an old construction worker like me. I will say this though. I wish you guys did termites. I have been having some issues with them and I’d love to give you guys my business but the other day when I called to ask for an inspection I was told that for now I’d have to go with someone else. Well everyone has to have a fatal flaw I guess.

2 months ago

Reply from Aptive Environmental

Thank you for sharing your positive experience! We’re glad to hear that our team has been able to meet your expectations and provide you with great service. It’s always rewarding to hear feedback from long-term customers like you.

Sep. 23rd, 2024

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Bonnie Shepperd

Courtesy of notifying me via text & calling. I like the pics shared about where he treated my property. Very courteous guy!

22 hours ago

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Ray Stump

Dan was excellent: he called ahead to confirm his estimated arrival time, actually spoke with us asking for specific areas of concern, and courteous.

3 days ago

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Joe Roche

I am extremely disappointed with my experience with this pest control company. Not only did they provide terrible service, but they also failed to complete the work they promised. After paying for what was supposed to be a thorough treatment, I’m still finding bugs and spiders all over my home. It feels like they did the bare minimum, and when I called to report the issue, they were unhelpful and dismissive. I would not recommend this company to anyone looking for a reliable pest control service. Save your time and money and go elsewhere!

1 week ago

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Mary Jane B.

Travis did a great job of treating areas around our home for all kinds of bugs. I am happy with his work, and give him 10/10. Thank you, Mary Jane Blommel

1 week ago

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Kim Karibian

Your service is excellent. However, whenever I go on your website to pay after the pest control sprayer has come, your website says my payment is past due. Also, I am getting letters from a debt collection company saying I owe Aptive $199. I have already called Aptive to clear that up and they said they would take care of it but I keep on getting debt letters from your debt collectors company. This is frustrating since I have always paid my bill after service was rendered. If you could correct this I’d appreciate it

2 weeks ago

Reply from Aptive Environmental

I'm sorry to hear about this frustrating experience with your billing and payment records. We want to ensure this is resolved for you. Please reach out to customersupport@goaptive.com so we can look into this matter and work with the billing team to stop the debt collection notices. Thank you for bringing this to our attention.

Oct. 25th, 2024

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Albert

He was very knowledgeable and thorough in his job. Very comforting to know he cares about the customer. This man without a doubt needs a raise!! Thank you for the service!!

2 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're pleased to hear that the technician’s knowledge, thoroughness, and customer care made such a positive impact. Your feedback is truly appreciated! If you ever need anything else, feel free to reach out.

Oct. 25th, 2024

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Ryan Shah

This was my first pest spraying with Aptiv and Mosses was great and professional. This was a much better job than my previous company had done. So thorough and far beyond what I was used to.

2 weeks ago

Reply from Aptive Environmental

Thank you for sharing your first experience with us! We're glad to hear that Mosses provided a thorough and professional service that exceeded your expectations. If you need anything else, feel free to reach out!

Oct. 25th, 2024

star star star star star

Michael Mossaro

Definitely notice a reduction in pests. The few times we see activity they come back out to take care of them. All technicians have been very nice and professional. Have noticed a reduction in grubs in my yard as well!

3 weeks ago

Reply from Aptive Environmental

It’s great to hear you’ve noticed a reduction in pests and that the team has been responsive when needed. We’re glad the technicians have been professional and that you’re seeing improvements with grubs in your yard as well. If you need anything else, feel free to reach out!

Oct. 15th, 2024

star star star star star

Karen Harris

Technician communicated well. Let me know that he was a few minutes from arriving, asked if I had any concerns and texted findings and pictures. Very pleased with the service I received.

4 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that the technician communicated effectively, kept you informed, and provided detailed updates. We're glad you're pleased with the service. If you ever need anything else, we’re here to help!

Oct. 10th, 2024

star star star star star

Ms. M

Dan was so professional, competent and kind. He asked me what my concerns were. He explained the process and began the pest control service. When he was finished; he came to the door and gave me a summary of what he did. I was well satisfied. I am grateful. Thank you so much!!

1 month ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s wonderful to hear that Dan was professional, attentive to your concerns, and took the time to explain the entire process. We’re glad the service met your expectations, and we appreciate your trust. If you need anything in the future, don’t hesitate to reach out!

Oct. 4th, 2024

star star star star star

信耶穌上天堂

Sasha texts me before her arrival and inform me what she was targeting this treatment and explains what to expect. I like that I can trust her with the job and work on our property. It is important to me to have someone we can trust.

1 month ago

Reply from Aptive Environmental

We appreciate your feedback! It's great to hear that Sasha’s clear communication and dedication to her work have made a positive impact. Having someone you trust on your property is essential, and we're glad she provides that level of service. If you ever have any other needs or concerns, feel free to reach out!

Oct. 3rd, 2024

star star star star star

Bonnie Patton

Best service yet! He took his time, swept/brushed under the eaves all the way around the house as well as the storage shed and around all of the door facings and windows. He checked the fences for nests and included all of the rock beds and rock gardens when he sprayed the exterior! Best service yet!

1 month ago

Reply from Aptive Environmental

Thank you for the great feedback! We're thrilled to hear that you received such thorough service and that all areas were addressed. If you need anything else, just let us know!

Sep. 30th, 2024

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Emily

Daniel texted me before the appointment to ask about specific concerns, and after he completed his services, he sent me pictures around the whole house! He even sent a picture confirming that he closed our gate so that I know it won’t be open when I let our dog outside later today. :)

1 month ago

Reply from Aptive Environmental

Thanks for sharing your experience! We’re delighted to hear that Daniel provided excellent communication and made sure everything was secure for your dog. If you need anything else, feel free to reach out. We appreciate your support!

Sep. 24th, 2024

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Annabel Schwochert

Moses V is very personable and thorough. It appears he cares about his work and the satisfaction of his customers.

23 hours ago

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Shelly Hogan

My technician does not let me know ahead of time (24 hours) when they are arriving so I cannot unlock the gate for them to spray the backyard.

1 day ago

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William Dunn

Great as usual. No fuss service. Since I work from home, their methods always help. Price is fair and the frequency

2 days ago

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Ken Zubaty

Justin did a great job. I have been with Aptive for several years and very pleased with their service.

5 days ago

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Joel Dean

They did not treat the area inside the house mentioned and the pest still remains. I am up at all times of the night trying to find a way to kill the pest that are only showing up late at night for some reason. My son was told if we needed them to come back out just text them.

2 weeks ago

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Edna Flores

Our Aptive Tech was knowledgeable, friendly and show much interest in our pest control issues. Thank you APTIVE 🙏🏼⭐️⭐️⭐️⭐️⭐️

3 weeks ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that your Aptive technician was knowledgeable, friendly, and attentive to your pest control needs. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Charlotte Halbgewachs

I have been a longtime custard I’m exceedingly happy with their services. Employees are respectful and the treatments are effective! I give all the best stars for Aptive!

3 weeks ago

Reply from Aptive Environmental

Thank you for your kind words! We're thrilled to hear that you're happy with our services and that the team has been respectful and effective. We appreciate your loyalty and your great feedback! If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Victor Ramirez

The service rep did a really nice job and also took care of nest of red wasps and gave us some very helpful advice on some other problems very were having. Very satisfied ✌️🙏😁

1 month ago

Reply from Aptive Environmental

Happy to hear our service rep took care of the red wasps and provided useful advice. We're glad you're satisfied with the service!

Oct. 2nd, 2024

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Matson

The technicians seem to intentionally avoid communication so they can avoid providing the more thorough service that I believe we are paying for. Today, most of the roach hotels in the house are full and need to be replaced. I waited by the door to greet the technician. But he/she came and went. Your customers deserve a means of communicating basic service needs. Why do they not ring the doorbell to inquire about service needs and effectiveness? Why do I painstakingly schedule these service calls when it makes no difference to Aptiva that I expect to be present for them? Had the technician simply rang the doorbell today to thoroughly assess my need for service, I would rate the visit 4-5 stars.

1 month ago

Reply from Aptive Environmental

We’re sorry to hear about your experience and understand your frustration with the lack of communication from our technicians. It’s important to us that you receive the thorough service you expect. We appreciate your feedback and will work to improve our communication process. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly.

Sep. 26th, 2024

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Charles

Ashley just finished servicing my home and Did a thorough job. I have been with Aptive for 4 years. Aptive recently added more bait stations to my 1 acre fence line that has been very active. Each time I have had activity in the trap they have come out to take care of it. Great customer service.

2 months ago

Reply from Aptive Environmental

Thanks for the great feedback! We're happy to hear that Ashley provided thorough service and that you've been with us for four years. It's fantastic to know we're meeting your needs with the bait stations and quick responses. If you ever need anything else, just let us know. We appreciate your support!

Sep. 23rd, 2024

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Neetu Kaul

Prompt, polite and professional. Kept me updated about every treatment they did.

1 day ago

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Jo Redmon

Tech did usual good job of keeping in touch and explaining plan and reasons for treatment.

1 day ago

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Jacquelyn Edwards

was fast and professional gave insight about different plan and then helped me change to that plan

1 day ago

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Charlene Anderson

Very thorough and kept me up to date of services being performed. Asked if I was having issues with anything specific.

1 week ago

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Nakia Aranda

No issues with Aptive. Sometimes I see pest outside of the window of service but they come back out and take care of the issue with no problem.

1 week ago

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Verified Customer

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Yuliya Filippova NA

2 years ago

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Verified Customer

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Michelle Duncan NA

2 years ago

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Verified Customer

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Anna Vessa New Jersey

2 years ago

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Frances Westbay

I could not ask for a more productive individual like Terrance to pesticide my home. Thanks for the amazing job. You do your number one in our books.

2 weeks ago

Reply from Aptive Environmental

Thank you for your kind words! We're delighted to hear that Terrance provided such a productive and thorough service. It's great to know he's made a positive impact. If you need anything else, feel free to reach out!

Oct. 25th, 2024