A relative newcomer to the field of medical monitoring, One Call Medical Alert has made their mark and offers competitive services. They have many features that rival their competitors and offer top-notch customer service and support. Pricing for their services is very competitive and they are poised to grow quickly in their field.

One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline and mobile services for those traveling or needing protection on the go.

Rank Chart
Price
Consumer Rating
Review

#1

$29.95-$49.95
8.5

#2

$37.95-$41.95
9.4

#3

$27.45-$36.62
8.7

#17
One Call Alert Logo

$24.95-$44.95
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The Good

  • Endorsements
  • No activation fee or minimum service contract
  • Features
  • Social media
  • Lifetime guarantee

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies which specifically have endorsed One Call Alert are: The American Diabetes Foundation, American Medical ID, The Mended Hearts, A Place for Mom, The National Association of EMS Educators and SeniorCare.com. Additionally, Consumer Digest names One Call Alert’s ResCube as one of the top values for Alert monitoring.

New customers are not charged an activation fee and there is no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card. In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lock box as well as the free transmitter.

One Call Alert’s features are both functional as well as aesthetic. They offer their customers flexibility in choosing their package and features as well as the actual device which will be worn. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet. One Call Alert goes beyond the basic transmitter button, and has even added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home, since one can personalize their transmitter.

One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics which are meaningful to this demographic. One Call Alert publishes helpful articles on their blog which are relevant to seniors and their families.

One Call Alert offers a lifetime guarantee of their pricing.

The Bad

  • Limited range
  • Battery life

One Call Alert systems have a limited range of 1000 ft. Other industry leaders’ equipment have an unlimited range. Although, One Call Alert has recently added GPS functionality where they didn’t before. This really helps to  improve their score.

Another downside is that their overall battery life is significantly less than that of some of their competitors. Their battery life can last 30-39 hours which sounds substantial, however, industry leaders’ battery lives reportedly can last up to 72+ hours.

The Bottom Line

One Call Alert as a viable option when shopping for a medical monitoring and alert service. Their terms of service are customer friendly and customer service representatives are professional, knowledgeable and eager to help.

One Call Alert offers solid products at an affordable price and has received several professional endorsements.

The addition of a mobile monitoring product with GPS would be a nice benefit in the future.

One Call Alert is fully recommended for medical monitoring and alerting needs.

More Information

 

Company Details


Contract*

There are no contracts required for any of the emergency alert packages offered by One Call Alert. Customers are free to cancel their subscription to these services at any time they choose. They will not be required to pay any additional fees or have any cancelation consequences. The devices used by customers to be monitored and for emergency alerts will have to be returned to One Call Alert very quickly at the time of cancellation.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Warranty Details

The equipment used by One Call Alert’s customers is designed to work and last for many years, but occasionally the equipment may malfunction. If such is the case, all repairs or replacement parts are covered under warranty. This warranty is for the lifetime of the service plan; customers will not have to pay extra when the damage is done or during their monthly payments. In order to take advantage of this warranty, customers will only have to contact the customer support team and take the necessary steps. This warranty only covers the damage that comes from “normal use,” which is outlined in the Terms of Service.

Accreditations

Emergency alert systems are very important and the customers who use them need to be able to trust the companies that provide them. One Call Alert customers can trust the services it offers because they have been certified by Underwriters Laboratories. This organization verifies that company practices and services are up to industry standards and as effective as possible.

 

Package Details


There are three separate services offered for emergency alert systems through One Call Alert. These service packages range in the features that are offered with both landline and wireless network options available. Customers are free to choose the option that will fit their needs, lifestyle, and budget the best. Each package also comes with three payment plans: monthly, quarterly, and annually (with some discounts for the quarterly and annual plans). The specifics of each service package are as follows:

In-Home Landline:

  • $24.95/month (annual payment plan)
  • Landline required
  • 600-foot range
  • Waterproof
  • Lifetime price guarantee

In-Home Wireless:

  • $34.95/month (annual payment plan)
  • No landline
  • T-Mobile or AT&T network
  • 600–1,000-foot range
  • Waterproof
  • Lifetime price guarantee

ResCube Pro Mobile:

  • $39.92/month (annual payment plan)
  • Two-way communication
  • Works anywhere with wireless network
  • Water resistant

Lifetime price guarantee

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