A relative newcomer to the field of medical monitoring, One Call Medical Alert has made their mark and offers competitive services. They have many features that rival their competitors and offer top-notch customer service and support. Pricing for their services is very competitive and they are poised to grow quickly in their field.

One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline and mobile services for those traveling or needing protection on the go.

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The Good

  • Endorsements
  • No activation fee or minimum service contract
  • Features
  • Social media
  • Lifetime guarantee

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies which specifically have endorsed One Call Alert are: The American Diabetes Foundation, American Medical ID, The Mended Hearts, A Place for Mom, The National Association of EMS Educators and SeniorCare.com. Additionally, Consumer Digest names One Call Alert’s ResCube as one of the top values for Alert monitoring.

New customers are not charged an activation fee and there is no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card. In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lock box as well as the free transmitter.

One Call Alert’s features are both functional as well as aesthetic. They offer their customers flexibility in choosing their package and features as well as the actual device which will be worn. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet. One Call Alert goes beyond the basic transmitter button, and has even added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home, since one can personalize their transmitter.

One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics which are meaningful to this demographic. One Call Alert publishes helpful articles on their blog which are relevant to seniors and their families.

One Call Alert offers a lifetime guarantee of their pricing.

The Bad

  • Limited range
  • Battery life

One Call Alert systems have a limited range of 1000 ft. Other industry leaders’ equipment have an unlimited range. Although, One Call Alert has recently added GPS functionality where they didn’t before. This really helps to  improve their score.

Another downside is that their overall battery life is significantly less than that of some of their competitors. Their battery life can last 30-39 hours which sounds substantial, however, industry leaders’ battery lives reportedly can last up to 72+ hours.

The Bottom Line

One Call Alert as a viable option when shopping for a medical monitoring and alert service. Their terms of service are customer friendly and customer service representatives are professional, knowledgeable and eager to help.

One Call Alert offers solid products at an affordable price and has received several professional endorsements.

The addition of a mobile monitoring product with GPS would be a nice benefit in the future.

One Call Alert is fully recommended for medical monitoring and alerting needs.


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    April 13th, 2017 Clearwater, FL

    Very helpful. I bought this for my elderly cousin who moves around frequently. One Call is always very gracious with helping with address changes. She has used their service once.

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