Medical Alert

Many errors on their part. Try to sell more services than you requested, aggressively. Never got warranty or receipt.

Very courteous and excellent customer service.

Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

New pendant with the fall alert is way too sensitive and seems to go off without cause, so much so that Audrey will not wear it when sleeping.

It was not made clear to me that in order to be able to actually speak to someone if I pushed my alert button there would be a much larger montly charge on top of the extra charges I'm paying because I don't have a landline & to get the automatic fall button.

They were excellent at helping to set me up with the service

Sloppy handling of situations that are slightly out of the ordinary. Reps too specialized.

They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.

It just dropped from my bed to the floor and it dialed Medical Alert. So I know that it's very good if I fall. It's going to go off. The customer service are so so nice. You never get someone that sounds like they are tired or upset because we drop the medical alert and it goes off. They ask if the person is okay and that they are authorized to use it. Then they ask about yourself and if the person that you live with is okay. I just felt really really special.

I fell off the bed and couldn't get my legs up. I called them and they were here and took me to the hospital and they were very good to me and helpful.

We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.

They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

I like the device because it's small and it's not heavy. The only problem is that sometimes when I check in during the months with my speaker thing, I can't hear.

The device is simple to use. They are pretty good at any complaint you have, they try to straighten it out for you. My light went out and they sent me another one that stays one when the lights are out.

So far I am satisfied, though it is expensive. It was quick response times and they called my daughter.

Medical Alert is always calling me to make sure I have it hooked up right and can use it.

They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.

So far it has been a real good system for me. I like it very well and it works real good. It is always there when I need it.

It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

Whenever I make a mistake and push it, they always ask me if I am okay or if anyone around me needs any assistance. I check it every month to make it is working and it works every month. When you call customer support, they satisfy you promptly, they don't mess around because they care about being efficient.

I've been pleased with their services. You have to be careful not to brush up against something when it is hanging around your neck because it might accidentally get set off, though they are very polite when they answer.

It is very convenient and when I accidentally set off my alarm, they call me.

We choose it for its reputation and reliability. It is pretty sensitive, it went off as I was going over some dirt roads in Idaho. I don't know how they sense it so I will probably cancel the fall alert after three months.

I am very pleased with medical alert. They are right on the ball and I feel very safe when I go out. I wear it all the time Sometimes I accidentally push the button and they are right there.

We used it once and it took about nine minutes and then fireman was over here.

I like that somebody was right there, talking to me, that made me feel good. I am upset with customer service because I got billed for something I should not have been billed for and they did not take care of the problem.

The alarm is little bit annoying but other than that everything's been fine.

My daughter told me to get a medial alert device after I fell and broke my hip and we picked this one. They are really good about answering questions or helping with anything I need.

They respond to my calls real fast and get the fire department here. It doesn't take much to push the button and I like the way it works. I feel a lot safer now because before I was on the floor for three hours yelling for help and not all I do is push the button. It is a good device.

Most of the time I use it, it is by mistake but one time I lost my balance and fell in my bedroom and I hit it and I was very satisfied with it. They answered right away and helped me.

Sales call to up sell 86 year old additional products is inappropriate. Very difficult to deal with customer service as all they seem to care about is selling next product.

good service but do not like the up selling to my elderly parents

I set off by accident in shower, but they called my contact, etc. Did what they said they would do. I feel safe.

It is very sensitive but when it detects a fall they are on the line immediately. I like that is has GPS but it should be smaller.

Medical Guardian is convenient and because I live alone, I can depend on it. The one time I mistakenly alerted for help, they came on really quickly.

It works well and is a good system and I like the price.

I have been pleased with them. They always call me right back immediately.

A huge pain to cancel service. My credit card account was charged in access of $500 annually and when my mother moved into assisted living and no longer had need of these services we were told they could not be discontinue until equipment was returned. In the midst of moving it took a while to remember to get the equipment boxed and returned. Once that was done and I called a month later to ask about my refund I was told that although the equpment had been received within 4 days of mailing I was supposed to call within 10 days to check so the cancellation date would be that day and funds would not be creditted back to my account for "25 business days." when I suggested that was unacceptable and ask to speak to a supervisor I was told the refund would be expedited and would show up on the account in "a couple of days." Two weeks later I just phoned again and was told that my refund occurred 2 days ago but would take a couple more days to show up on my account. Way overpriced service and poor way of treating customers.

Reply from Medical Alert

Aug 01, 2019

We looked in to this situation and are very for any difficulties the customer experienced. Our prices are among the lowest in the industry, and the services we provide get an A+ from the BBB. We see the customer called on 5/6/19 and requested a return label. Labels were sent to her on 5/6/19, 5/9/19 and 5/14/19. We received the unit back on 6/17/19. There is a signed agreement from the customer where it clearly states the unit is billed until it is returned. The refund was processed within 3 weeks. If there is anything else we can do, please do let us know. Again, Connect America values our customers and we are sorry you had difficulties with the label and returning the equipment.



My neighbor has this and when she pushed her button for help this morning, she asked if they could call me. When I got the call, it came through as an unidentified caller. For some reason, I did answer. Normally, I do not answer these types of calls. I did go over and we resolve the situation. But, when I called back, no one in the company was even vaguely interested in the fact that I thought that they are not identification should come through as an emergency situation. They rather kissed me off on a subject that I think is rather important. No one in the company that I talk to would even give me the name of someone that might be able to react to my suggestion.

I can wear it in the shower, out in the yard, anywhere.

My device accidentally alerted the company and I did not hear the device in the other part of the house and help was here within 10 minutes of when the alert apparently went in. I don't answer the phone if I don't see a name or number I recognize and therefore didn't get the call from Medical Alert. My son called as you had notified him and his name showed on the phone so I answered his call. Now I know that a call from Medical Alert will show up on phone as "Rap Resp" so will know to answer it if it happens again.

We had no ploblem.it well The only thing l didn''t like you have to set it up And the company is so far away.

Prompt service with very able tech service. I do not like the "necklace" it is too sensitive and causes many false requests for service.

Quick response to Alert and followup to EMS, Fire, and Plice

Fortunately, I never have had to use them. But I do have to test the system once a month or so. Also they started charging $10 a month on my credit card for insurance which I did not request.

Because it will not work seven miles from my home.

We were on automatic withdrawal for payments . The money was taken out of my account without advanced notice and ahead of when it was even due. We no longer need ed the equipment and iy was returned on the 6th of May . They received it on the 9th of May 2019. Called them on the 13th about my refund and was told it would take 5 to 7 days. Needless to say I still have not received my refund. Today I was told 2 different stories. One was that it takes up to 2 weeks and the other story was it could now take up to one month for my refund. It is starting to sound like a story . Now supposedly they will expedite my refund and it can take up to 72 hours. I don't feel I can believe them and will see what other options I have. They just seem to keep stalling .

just knowing that it there when i need it

They responded immediately when button was pushed by mistake and also called both of my emergency contacts. It made me feel very safe

Helps me feel safe since I tend to fall!