Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The company is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.

One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.

Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, there are no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages. 

Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences. 

The Good

  • Options to Suit Every Lifestyle
  • Extended Battery Life
  • No Hidden Fees
  • Medical Alert Pricing
  • Automatic Fall Detection
  • 24/7 Certified Monitoring Centers
  • 30-Day Money-Back Guarantee

Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.

Options to Suit Every Lifestyle

Whether you’re seeking security in the comfort of your own home or you're looking for something to support your on-the-go lifestyle, Medical Alert has you covered. 

With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need—anytime, anywhere. So whether you've suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by. All of the devices come with battery back-up so you’re protected in the case of a power outage, and they are all incredibly lightweight and waterproof, so you can even wear them in the shower–where accidents frequently occur.

At Home System

Medical Alert's at-home system has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any device and an operator will respond immediately. 

Setting up the at-home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. That’s it.

On-the-Go System (MobileElite)

Medical Alert's on-the-go system is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile device, lightweight wrist and neck buttons, carrying case, charging cradle, and cord. Just press the help button on any device to reach an operator.

The on-the-go system is also extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button. 

Extended Battery Life

The alert device battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on at-home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.

No Hidden Fees

Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.

Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.

Medical Alert Pricing

Medical Alert is one of the most affordable medical monitoring device companies on the market. You can pay monthly, semi-annually, or annually, but you’ll get the best rate if you pay annually:

  • At Home (Landline) — Starts at $18.29 per month
  • At Home (No Landline) — Starts at $25.62 per month
  • On The Go (MobileElite) — Starts at $32.04 per month

Automatic Fall Detection is available for an additional $10 in addition to your original monthly cost.

If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan. 

Automatic Fall Detection

Medical Alert's emergency services include fall detection on any medical alert system. The fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.

This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.

24/7 Certified Monitoring Centers

Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.

In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.

30-Day Money-Back Guarantee

If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is right one for them. 

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The Bad

  • Lost or Damaged Equipment Fee
  • No Activity Monitoring

Lost or Damaged Equipment Fee 

As with most medical alert companies, if the alert systems are lost or damaged by the customer, the customer may be charged a fee. However, this is easily avoidable since Medical Alert offers a protection plan for any panic button and alert system for just $5 a month.

No Activity Monitoring 

Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So customers who want to track loved ones have to purchase an app, but it’s less than $8 per month. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers. 

The Bottom Line

Medical Alert has had a solid reputation over the 10-plus years it has been in business. The company offers a full suite of affordable, easy-to-use products designed to keep you safe at home and on the go. Medical Alert offers Automatic Fall Detection, an invaluable service through which a highly trained emergency response operator is notified of a fall even if a user cannot push the help button. Medical Alert products are lightweight, waterproof, and extremely reliable. The company has quality customer service and affordable prices, making them a great choice for those looking for safety, security and ultimate peace of mind

This is definitely a brand to be given top consideration when looking for a personal emergency response system. Read Medical Alert reviews below to see what customers have to say about the company.

We'll Introduce You!

Call our recommended rep over at Medical Alert below.

1-(855) 402-6288

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User Reviews

Star Rating

4.3
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1,134 Reviews

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L Braund

August 3rd, 2020 Troy, PA DETAILS arrow_drop_down
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They Told Me They Would Not Charge Me 30.00 But They Did, Did Not Call Me Back

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Bonnie Deyo

August 3rd, 2020 Windsor Locks, CT DETAILS arrow_drop_down
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The respond pendantis too heavy to wear.

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robert gall

August 3rd, 2020 Milpitas, CA DETAILS arrow_drop_down
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They seem to be alway's alert when my button goes off

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Imogene Sperl

August 3rd, 2020 La Verkin, UT DETAILS arrow_drop_down
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It is easy for people with twisted arthritic fingers to use

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emma lea sofia

August 3rd, 2020 Avon, OH DETAILS arrow_drop_down
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quick answers to my questions. good service

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Nancy Arnott

August 3rd, 2020 Liverpool, NY DETAILS arrow_drop_down
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Customer service was excellent prior to sign up and with any assistance needed with setup and response time when Mom set off alarm was immediate n friendly.

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Carolyn Baker

August 3rd, 2020 Hiawassee, GA DETAILS arrow_drop_down
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Always there and pleasant to talk to--even when I set it off by mistake.

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Carolyn Seats

July 24th, 2020 DETAILS arrow_drop_down
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Good quality easy to use service is excellent good value

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allen freedman

July 24th, 2020 DETAILS arrow_drop_down
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response time was very quick and people at other end were friendly and nice

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Dan Lester

July 24th, 2020 DETAILS arrow_drop_down
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They always respond when they are called.

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bill sailer

July 20th, 2020 DETAILS arrow_drop_down
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quality, reliable operation, phone checks often

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R0SALIA HERNANDEZ

July 20th, 2020 DETAILS arrow_drop_down
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PR0FESSI0NAL CARING TEAM AND GREAT PR0DUCT

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William Rodney Coverdale

July 20th, 2020 DETAILS arrow_drop_down
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Excellent response time. The fall detection is very sensitive though.

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arlene sharlat

July 20th, 2020 DETAILS arrow_drop_down
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rapid response time gives me comfidence they'll be there in an emergency

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Carleta Mulkey

July 20th, 2020 DETAILS arrow_drop_down
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its too sensitive. you can hardly move or it goes off.

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Deborah Wilmott Schob

July 20th, 2020 DETAILS arrow_drop_down
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They use deceptive billing and bill the elderly multiple times without authorization

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Carol Goehring

July 20th, 2020 DETAILS arrow_drop_down
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Very responsive especially the fall alert. I have moved the pendant to hard several times to cause an alert unintentionally

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Charles Ferrell

July 20th, 2020 DETAILS arrow_drop_down
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They are there to help every time i call

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Janet Stephens

July 1st, 2020 Mentor, OH DETAILS arrow_drop_down
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it always works, you can hear it all over the house, I feel safer because they always answer

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Bernadette Astrella for Rita Balsamo

July 1st, 2020 Jay, ME DETAILS arrow_drop_down
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It goes off accidentally and the medics scare her when they arrive at midnight

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Vanessa mcelroy

July 1st, 2020 Ocala, FL DETAILS arrow_drop_down
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They Always call emergency contact right away

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Dolores Lowery

July 1st, 2020 Hollidaysburg, PA DETAILS arrow_drop_down
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Always available,easy access, good service for the price

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Diana Knight

June 23rd, 2020 Rancho Cucamonga, CA DETAILS arrow_drop_down
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Have had to use it a couple of times, they were most efficient in getting help for me and staying with me until I was in good hands.

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Florann M Sordillo

June 23rd, 2020 Parkville, MD DETAILS arrow_drop_down
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Always been very helpful and quick with any questions that I would asked.

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Loretta Gagne

June 23rd, 2020 Cincinnati, OH DETAILS arrow_drop_down
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Absolutely hate using separate devise for outside!!!!

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Vicki

June 23rd, 2020 Shirley, NY DETAILS arrow_drop_down
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Promptness when staff answers the emergency, follows up to make sure the month check is performed, staff us concerned and professional

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Jo Ann Sims

June 23rd, 2020 Newark, NJ DETAILS arrow_drop_down
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Quick response when you touch button. The equipment is lite to wear

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Philip Tilden

June 16th, 2020 Laguna Hills, CA DETAILS arrow_drop_down
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Always works when testing, great response when I accidentally hit the button

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Carol

June 16th, 2020 Chicago, IL DETAILS arrow_drop_down
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It has fall detection, so I don't have to press a button if I'm unconscious. I can wear the bracelet 24 hours a day, even in the shower..

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Anonymous

June 16th, 2020 DETAILS arrow_drop_down
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Cost too much I don’t have much to say about the product

history

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Steven

June 16th, 2020 Langhorne, PA DETAILS arrow_drop_down
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Very helpful every one that helped us I would recommend your company to a friend

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J.Rothstein

June 16th, 2020 Pittsburgh, PA DETAILS arrow_drop_down
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was sent confusing mail-agent polite and gave good explanation

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Kathy

June 16th, 2020 Nova, OH DETAILS arrow_drop_down
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They were quick with a response when I accidently hit the button

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Ruby Sims

June 16th, 2020 Ottawa, KS DETAILS arrow_drop_down
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Really works well. The staff is friendly and the product is well made.

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Debbie Padbury

June 16th, 2020 DETAILS arrow_drop_down
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Service is good and merchant divine is excellent

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Jean DeRose

June 16th, 2020 Glen Mills, PA DETAILS arrow_drop_down
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Since I have medical alert I have called twice for the monthly check and both times they have so very helpful

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gail viecelli

February 14th, 2020 Livonia, MI

My mom has the Medical Alert" on the GO" fall detector. I'm extrememly disappointed that Medical Alert on the go does not include a care giver AP where I can GPS her loctation from a smart phone. We choose Medical Alert pendant starting in August 2019. Customer Service tells me there are no plans to make an AP available.

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Dixie Terpstra

January 23rd, 2020 Grand Rapids, MI DETAILS arrow_drop_down
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They go above and beyond to help you out.

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Carol Perdicaris

January 7th, 2020 DETAILS arrow_drop_down
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Actions speak louder than words They have always called even if my alert button was activated by accident..

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Willi gollub

January 7th, 2020 DETAILS arrow_drop_down
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It works when U have a fast fall but doesn''t seem to go off if the person falls slowly

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Carole Powell, niece

January 7th, 2020 DETAILS arrow_drop_down
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Responded quickly and got help for her and advised family

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goetz

January 7th, 2020 DETAILS arrow_drop_down
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well a couple of times my husband fell and the fall alarm did not worj, I am just thankful i was home when it happened. I know they say to push the button, but what if I am not home and he can't push the button? You need to fix that problem!

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Joyce and Richard Orr

January 7th, 2020 DETAILS arrow_drop_down
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one of the chargers (Dicks) is very hard to activate. answer to #3 is only due to charging problem.

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Lynne Gray

January 7th, 2020 DETAILS arrow_drop_down
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Neck cord will not stay adjusted. Wrist strap can not be adjusted small enough.

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Carolyn Cox

January 7th, 2020 DETAILS arrow_drop_down
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Any time if I accidentally hit my alarm or just for Testing it Testing. They respond immediately, I feel at peace knowing that if I do have a fall or and merchants II have it right here close to me and I can just push my button and know somebody will know I'm in need of help

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Donna Gelder

December 17th, 2019 DETAILS arrow_drop_down
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I feel that recently I was pressured into taking a fall button--I am very active and have many false alarms.

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Gene Drummond speaking on behalf of my Father Laurie Drummond

December 17th, 2019 DETAILS arrow_drop_down
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The monthly test does not get a quick response

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Cathy

December 17th, 2019 DETAILS arrow_drop_down
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Reliable. Kind, supportive staff. Some issues with pendant device.

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Elizabeth Hampton & Betty Cornett

December 10th, 2019 Colorado Springs, CO DETAILS arrow_drop_down
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BE WARNED when you return the product that the company will claim they didn't receive all the parts and will continue to charge you. I returned all the parts and should have taken a photo of all the parts included in the box as proof!

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carol oneill purchased for mom..Beryl Daigle

November 25th, 2019 DETAILS arrow_drop_down
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the pendant is very heavy//cant get mom to wear ,may use the small one .the one for the shower..