Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The company is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.
One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.
Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, there are no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages.
Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences.
Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.
Whether you’re seeking security in the comfort of your own home or you're looking for something to support your on-the-go lifestyle, Medical Alert has you covered.
With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need—anytime, anywhere. So whether you've suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by. All of the devices come with battery back-up so you’re protected in the case of a power outage, and they are all incredibly lightweight and waterproof, so you can even wear them in the shower–where accidents frequently occur.
At Home System:
Medical Alert's at-home system has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any device and an operator will respond immediately.
Setting up the at-home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. That’s it.
On-the-Go System (MobileElite):
Medical Alert's on-the-go system is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile device, lightweight wrist and neck buttons, carrying case, charging cradle, and cord. Just press the help button on any device to reach an operator.
The on-the-go system is also extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button.
The alert device battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on at-home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.
Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.
Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.
Medical Alert is one of the most affordable medical monitoring device companies on the market. You can pay monthly, semi-annually, or annually, but you’ll get the best rate if you pay annually:
Automatic Fall Detection is available for an additional $10 in additional to your original monthly cost.
If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan.
Medical Alert's emergency services include fall detection on any medical alert system. The fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.
This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.
Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.
In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.
If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is right one for them.
As with most medical alert companies, if the alert systems are lost or damaged by the customer, the customer may be charged a fee. However, this is easily avoidable since Medical Alert offers a protection plan for any panic button and alert system for just $5 a month.
Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So customers who want to track loved ones have to purchase an app, but it’s less than $8 per month. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers.
Call our recommended rep over at Medical Alert below.
My mom has the Medical Alert" on the GO" fall detector. I'm extrememly disappointed that Medical Alert on the go does not include a care giver AP where I can GPS her loctation from a smart phone. We choose Medical Alert pendant starting in August 2019. Customer Service tells me there are no plans to make an AP available.
They go above and beyond to help you out.
Actions speak louder than words They have always called even if my alert button was activated by accident..
Joyce and Richard Orr
one of the chargers (Dicks) is very hard to activate. answer to #3 is only due to charging problem.
well a couple of times my husband fell and the fall alarm did not worj, I am just thankful i was home when it happened. I know they say to push the button, but what if I am not home and he can't push the button? You need to fix that problem!
It works when U have a fast fall but doesn''t seem to go off if the person falls slowly
Carole Powell, niece
Responded quickly and got help for her and advised family
Neck cord will not stay adjusted. Wrist strap can not be adjusted small enough.
Any time if I accidentally hit my alarm or just for Testing it Testing. They respond immediately, I feel at peace knowing that if I do have a fall or and merchants II have it right here close to me and I can just push my button and know somebody will know I'm in need of help
Gene Drummond speaking on behalf of my Father Laurie Drummond
The monthly test does not get a quick response
I feel that recently I was pressured into taking a fall button--I am very active and have many false alarms.
Reliable. Kind, supportive staff. Some issues with pendant device.
Elizabeth Hampton & Betty Cornett
BE WARNED when you return the product that the company will claim they didn't receive all the parts and will continue to charge you. I returned all the parts and should have taken a photo of all the parts included in the box as proof!
I have to take my base with me when out side my home. Not always convenient outside. Great to be able to take it in the shower.marian
The necklace button is too sensitive I have to wear the "watch ' which is difficult to take off and on
carol oneill purchased for mom..Beryl Daigle
the pendant is very heavy//cant get mom to wear ,may use the small one .the one for the shower..
Because EMS came to help me on August 13, 2019 when I fell in my kitchen.
Doris M Johnson
Because many times I've accidentally bumped it and they are on it immediately they call me one time I was outside and the rescue squad pulled up and I didn't even realize that I bumped it so they are definitely a very good company
ready to help when button is pushed even when it is pushed accidently
They have always been helpful whenever I've needed them
They have responded quickly, even when there was no emergency because the device was accidentally pressed.
I have set off the alarm twice causing the local medical services trips to my house.
I would like more feedback knowing they're on the other side checking for my safety. I also feel they're prices should be lower
They are prompt; this gives me the security of knowing when I need them they will be here when needed.
False alarm yesterday--EMS showed up at door without voice coming on speaker.
Claudia L. Silkey
I have dropped it and it did now sound the alarm that I had fallen, several times. Also, I pushed it twice for 911; it just rang and rang--they never answered. A person was having a heart attack, and I could have got an earlier response. The battery does NOT last 4 days, as I was told--about 2 days. I called in a few times to report issues and was not offered an exchg and it is a brand new device--at least the first time I called.
You are always there when I accidentally hit the button, checking to make sure I am okay
I appreciate the quick respose to my call, i also appreciate their alertness when my unit falls or is pressed by accident and when i dont test it they call me to make sure i am ok
Worst company. When I called them to make sure they had my email address, (since they never sent me an email conformation of my payment) they had me on hold for over one hour! I decided if they're customer service is this bad, what's the rest of their service like? Especially given the sensitivity of their job. I quickly contacted my bank to stop payment and sent the company an email not to send the product.
Many errors on their part. Try to sell more services than you requested, aggressively. Never got warranty or receipt.
Very courteous and excellent customer service.
Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.
New pendant with the fall alert is way too sensitive and seems to go off without cause, so much so that Audrey will not wear it when sleeping.
It was not made clear to me that in order to be able to actually speak to someone if I pushed my alert button there would be a much larger montly charge on top of the extra charges I'm paying because I don't have a landline & to get the automatic fall button.
They were excellent at helping to set me up with the service
Elbert "Bud" McMullin
Sloppy handling of situations that are slightly out of the ordinary. Reps too specialized.
They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.
It just dropped from my bed to the floor and it dialed Medical Alert. So I know that it's very good if I fall. It's going to go off. The customer service are so so nice. You never get someone that sounds like they are tired or upset because we drop the medical alert and it goes off. They ask if the person is okay and that they are authorized to use it. Then they ask about yourself and if the person that you live with is okay. I just felt really really special.
I fell off the bed and couldn't get my legs up. I called them and they were here and took me to the hospital and they were very good to me and helpful.
We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.
They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.
I like the device because it's small and it's not heavy. The only problem is that sometimes when I check in during the months with my speaker thing, I can't hear.
The device is simple to use. They are pretty good at any complaint you have, they try to straighten it out for you. My light went out and they sent me another one that stays one when the lights are out.
So far I am satisfied, though it is expensive. It was quick response times and they called my daughter.
Medical Alert is always calling me to make sure I have it hooked up right and can use it.
They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.
So far it has been a real good system for me. I like it very well and it works real good. It is always there when I need it.
It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.
Whenever I make a mistake and push it, they always ask me if I am okay or if anyone around me needs any assistance. I check it every month to make it is working and it works every month. When you call customer support, they satisfy you promptly, they don't mess around because they care about being efficient.
I've been pleased with their services. You have to be careful not to brush up against something when it is hanging around your neck because it might accidentally get set off, though they are very polite when they answer.