Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The company is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.

One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.

Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, there are no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages. 

Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences. 

The Good

  • Options to Suit Every Lifestyle
  • Extended Battery Life
  • No Hidden Fees
  • Medical Alert Pricing
  • Automatic Fall Detection
  • 24/7 Certified Monitoring Centers
  • 30-Day Money-Back Guarantee

Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.

Options to Suit Every Lifestyle

Whether you’re seeking security in the comfort of your own home or you're looking for something to support your on-the-go lifestyle, Medical Alert has you covered. 

With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need—anytime, anywhere. So whether you've suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by. All of the devices come with battery back-up so you’re protected in the case of a power outage, and they are all incredibly lightweight and waterproof, so you can even wear them in the shower–where accidents frequently occur.

At Home System:

Medical Alert's at-home system has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any device and an operator will respond immediately. 

Setting up the at-home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. That’s it.

On-the-Go System (MobileElite): 

Medical Alert's on-the-go system is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile device, lightweight wrist and neck buttons, carrying case, charging cradle, and cord. Just press the help button on any device to reach an operator.

The on-the-go system is also extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button. 

Extended Battery Life

The alert device battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on at-home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.

No Hidden Fees

Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.

Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.

Medical Alert Pricing

Medical Alert is one of the most affordable medical monitoring device companies on the market. You can pay monthly, semi-annually, or annually, but you’ll get the best rate if you pay annually:

  • At Home (Landline): Starts at $18.29/mo.
  • At Home (No Landline): Starts at $25.62/mo.
  • On The Go (MobileElite): Starts at $32.04/mo.

Automatic Fall Detection is available for an additional $10 in additional to your original monthly cost.

If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan. 

Automatic Fall Detection

Medical Alert's emergency services include fall detection on any medical alert system. The fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.

This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.

24/7 Certified Monitoring Centers

Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.

In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.

30-Day Money-Back Guarantee

If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is right one for them. 

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The Bad

  • Lost or Damaged Equipment Fee
  • No Activity Monitoring

Lost or Damaged Equipment Fee 

As with most medical alert companies, if the alert systems are lost or damaged by the customer, the customer may be charged a fee. However, this is easily avoidable since Medical Alert offers a protection plan for any panic button and alert system for just $5 a month.

No Activity Monitoring 

Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So customers who want to track loved ones have to purchase an app, but it’s less than $8 per month. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers. 

The Bottom Line

Medical Alert has had a solid reputation over the 10-plus years it has been in business. The company offers a full suite of affordable, easy-to-use products designed to keep you safe at home and on the go. Medical Alert offers Automatic Fall Detection, an invaluable service through which a highly trained emergency response operator is notified of a fall even if a user cannot push the help button. Medical Alert products are lightweight, waterproof, and extremely reliable. The company has quality customer service and affordable prices, making them a great choice for those looking for safety, security and ultimate peace of mind

This is definitely a brand to be given top consideration when looking for a personal emergency response system. Read Medical Alert reviews below to see what customers have to say about the company.

We'll Introduce You!

Call our recommended rep over at Medical Alert below.

1-(855) 402-6288

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User Reviews

Star Rating

4.2
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1,098 Reviews

Review Breakdown

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gail viecelli

February 14th, 2020 Livonia, MI

My mom has the Medical Alert" on the GO" fall detector. I'm extrememly disappointed that Medical Alert on the go does not include a care giver AP where I can GPS her loctation from a smart phone. We choose Medical Alert pendant starting in August 2019. Customer Service tells me there are no plans to make an AP available.

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Dixie Terpstra

January 23rd, 2020 Grand Rapids, MI DETAILS arrow_drop_down
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They go above and beyond to help you out.

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Joyce and Richard Orr

January 7th, 2020 DETAILS arrow_drop_down
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one of the chargers (Dicks) is very hard to activate. answer to #3 is only due to charging problem.

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Willi gollub

January 7th, 2020 DETAILS arrow_drop_down
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It works when U have a fast fall but doesn''t seem to go off if the person falls slowly

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Carole Powell, niece

January 7th, 2020 DETAILS arrow_drop_down
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Responded quickly and got help for her and advised family

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goetz

January 7th, 2020 DETAILS arrow_drop_down
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well a couple of times my husband fell and the fall alarm did not worj, I am just thankful i was home when it happened. I know they say to push the button, but what if I am not home and he can't push the button? You need to fix that problem!

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Carol Perdicaris

January 7th, 2020 DETAILS arrow_drop_down
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Actions speak louder than words They have always called even if my alert button was activated by accident..

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Lynne Gray

January 7th, 2020 DETAILS arrow_drop_down
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Neck cord will not stay adjusted. Wrist strap can not be adjusted small enough.

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Carolyn Cox

January 7th, 2020 DETAILS arrow_drop_down
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Any time if I accidentally hit my alarm or just for Testing it Testing. They respond immediately, I feel at peace knowing that if I do have a fall or and merchants II have it right here close to me and I can just push my button and know somebody will know I'm in need of help

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Cathy

December 17th, 2019 DETAILS arrow_drop_down
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Reliable. Kind, supportive staff. Some issues with pendant device.

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Gene Drummond speaking on behalf of my Father Laurie Drummond

December 17th, 2019 DETAILS arrow_drop_down
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The monthly test does not get a quick response

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Donna Gelder

December 17th, 2019 DETAILS arrow_drop_down
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I feel that recently I was pressured into taking a fall button--I am very active and have many false alarms.

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Elizabeth Hampton & Betty Cornett

December 16th, 2019 Colorado Springs, CO DETAILS arrow_drop_down
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BE WARNED when you return the product that the company will claim they didn't receive all the parts and will continue to charge you. I returned all the parts and should have taken a photo of all the parts included in the box as proof!

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Marian

November 25th, 2019 DETAILS arrow_drop_down
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I have to take my base with me when out side my home. Not always convenient outside. Great to be able to take it in the shower.marian

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Anne waggoner

November 25th, 2019 DETAILS arrow_drop_down
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The necklace button is too sensitive I have to wear the "watch ' which is difficult to take off and on

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carol oneill purchased for mom..Beryl Daigle

November 25th, 2019 DETAILS arrow_drop_down
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the pendant is very heavy//cant get mom to wear ,may use the small one .the one for the shower..

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Donna Milholland

November 21st, 2019 DETAILS arrow_drop_down
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Because EMS came to help me on August 13, 2019 when I fell in my kitchen.

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Doris M Johnson

November 21st, 2019 DETAILS arrow_drop_down
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Because many times I've accidentally bumped it and they are on it immediately they call me one time I was outside and the rescue squad pulled up and I didn't even realize that I bumped it so they are definitely a very good company

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brenda godfrey

November 21st, 2019 DETAILS arrow_drop_down
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ready to help when button is pushed even when it is pushed accidently

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Anthony DeRiggi

November 14th, 2019 Wantagh, NY DETAILS arrow_drop_down
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They have responded quickly, even when there was no emergency because the device was accidentally pressed.

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Anne teel

November 14th, 2019 DETAILS arrow_drop_down
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They have always been helpful whenever I've needed them

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Gwen

November 14th, 2019 Clearwater, FL DETAILS arrow_drop_down
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False alarm yesterday--EMS showed up at door without voice coming on speaker.

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Erwin

November 14th, 2019 Miami, FL DETAILS arrow_drop_down
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I would like more feedback knowing they're on the other side checking for my safety. I also feel they're prices should be lower

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Donna Barclay

November 14th, 2019 Mesquite, TX DETAILS arrow_drop_down
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They are prompt; this gives me the security of knowing when I need them they will be here when needed.

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Claudia L. Silkey

November 14th, 2019 Santa Rosa, CA DETAILS arrow_drop_down
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I have dropped it and it did now sound the alarm that I had fallen, several times. Also, I pushed it twice for 911; it just rang and rang--they never answered. A person was having a heart attack, and I could have got an earlier response. The battery does NOT last 4 days, as I was told--about 2 days. I called in a few times to report issues and was not offered an exchg and it is a brand new device--at least the first time I called.

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Donald Robinaugh

November 14th, 2019 Grandville, MI DETAILS arrow_drop_down
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I have set off the alarm twice causing the local medical services trips to my house.

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Barbara Campbell

November 14th, 2019 El Cerrito, CA DETAILS arrow_drop_down
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You are always there when I accidentally hit the button, checking to make sure I am okay

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Beverly Machuca

October 28th, 2019 Colorado Springs, CO DETAILS arrow_drop_down
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I appreciate the quick respose to my call, i also appreciate their alertness when my unit falls or is pressed by accident and when i dont test it they call me to make sure i am ok

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Saundra Henry

October 17th, 2019 Madison, MS DETAILS arrow_drop_down
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Worst company. When I called them to make sure they had my email address, (since they never sent me an email conformation of my payment) they had me on hold for over one hour! I decided if they're customer service is this bad, what's the rest of their service like? Especially given the sensitivity of their job. I quickly contacted my bank to stop payment and sent the company an email not to send the product.

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Joan Branham

September 30th, 2019 DETAILS arrow_drop_down
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Many errors on their part. Try to sell more services than you requested, aggressively. Never got warranty or receipt.

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James Ward

September 30th, 2019 DETAILS arrow_drop_down
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Very courteous and excellent customer service.

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Cathy Hamilton

September 25th, 2019 DETAILS arrow_drop_down
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New pendant with the fall alert is way too sensitive and seems to go off without cause, so much so that Audrey will not wear it when sleeping.

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Sharon Garoutte

September 25th, 2019 DETAILS arrow_drop_down
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It was not made clear to me that in order to be able to actually speak to someone if I pushed my alert button there would be a much larger montly charge on top of the extra charges I'm paying because I don't have a landline & to get the automatic fall button.

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Chris Clifton

September 25th, 2019 DETAILS arrow_drop_down
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Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

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Elbert "Bud" McMullin

September 25th, 2019 DETAILS arrow_drop_down
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Sloppy handling of situations that are slightly out of the ordinary. Reps too specialized.

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Norma trono

September 25th, 2019 DETAILS arrow_drop_down
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They were excellent at helping to set me up with the service

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Mary

September 17th, 2019 Antioch, CA DETAILS arrow_drop_down
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It just dropped from my bed to the floor and it dialed Medical Alert. So I know that it's very good if I fall. It's going to go off. The customer service are so so nice. You never get someone that sounds like they are tired or upset because we drop the medical alert and it goes off. They ask if the person is okay and that they are authorized to use it. Then they ask about yourself and if the person that you live with is okay. I just felt really really special.

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Carl

September 17th, 2019 Philadelphia, PA DETAILS arrow_drop_down
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They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.

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Jane

September 17th, 2019 Ellicottville, NY DETAILS arrow_drop_down
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They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

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Lucia

September 17th, 2019 Chicago, IL DETAILS arrow_drop_down
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We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.

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Mavis

September 17th, 2019 Fayetteville, NC DETAILS arrow_drop_down
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I fell off the bed and couldn't get my legs up. I called them and they were here and took me to the hospital and they were very good to me and helpful.

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Janie

September 17th, 2019 DETAILS arrow_drop_down
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I like the device because it's small and it's not heavy. The only problem is that sometimes when I check in during the months with my speaker thing, I can't hear.

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Barbara

September 17th, 2019 Chelan, WA DETAILS arrow_drop_down
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Medical Alert is always calling me to make sure I have it hooked up right and can use it.

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Anonymous

September 17th, 2019 Utica, MI DETAILS arrow_drop_down
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They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.

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Linda

September 17th, 2019 Herington, KS DETAILS arrow_drop_down
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It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

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Benoit

September 17th, 2019 Imperial, MO DETAILS arrow_drop_down
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So far I am satisfied, though it is expensive. It was quick response times and they called my daughter.

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Dulcie

September 17th, 2019 Kiowa, CO DETAILS arrow_drop_down
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So far it has been a real good system for me. I like it very well and it works real good. It is always there when I need it.

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Bertha

September 17th, 2019 Richmond, VA DETAILS arrow_drop_down
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The device is simple to use. They are pretty good at any complaint you have, they try to straighten it out for you. My light went out and they sent me another one that stays one when the lights are out.

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Nancy

September 17th, 2019 Flagstaff, AZ DETAILS arrow_drop_down
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The alarm is little bit annoying but other than that everything's been fine.

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Anonymous

September 17th, 2019 Sparks, NV DETAILS arrow_drop_down
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It is very convenient and when I accidentally set off my alarm, they call me.