Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The company is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.
One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.
Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, there are no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages.
Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences.
Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.
Whether you’re seeking security in the comfort of your own home or you're looking for something to support your on-the-go lifestyle, Medical Alert has you covered.
With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need—anytime, anywhere. So whether you've suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by. All of the devices come with battery back-up so you’re protected in the case of a power outage, and they are all incredibly lightweight and waterproof, so you can even wear them in the shower–where accidents frequently occur.
Medical Alert's at-home system has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any device and an operator will respond immediately.
Setting up the at-home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. That’s it.
Medical Alert's on-the-go system is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile device, lightweight wrist and neck buttons, carrying case, charging cradle, and cord. Just press the help button on any device to reach an operator.
The on-the-go system is also extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button.
The alert device battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on at-home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.
Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.
Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.
Medical Alert is one of the most affordable medical monitoring device companies on the market. You can pay monthly, semi-annually, or annually, but you’ll get the best rate if you pay annually:
Automatic Fall Detection is available for an additional $10 in addition to your original monthly cost.
If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan.
Medical Alert's emergency services include fall detection on any medical alert system. The fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.
This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.
Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.
In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.
If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is right one for them.
As with most medical alert companies, if the alert systems are lost or damaged by the customer, the customer may be charged a fee. However, this is easily avoidable since Medical Alert offers a protection plan for any panic button and alert system for just $5 a month.
Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So customers who want to track loved ones have to purchase an app, but it’s less than $8 per month. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers.
Call our recommended rep over at Medical Alert below.
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Satisfactory service and response is fast to acknowledge
David Dodd Lakewood, WA
I have had to have my unit replaced three times in the first year. I understand that electronic items can go bad, but three times in the first year seems like defective design to me. I have even been not wearing in the show because it might get wet. That bothers me because that is one place I should be using it. I have several falls this year and it went on as advertised. Fortunately I have been able to get up by myself and did not need help.
11 calls them it's not easy to get your original person that you were talking with you to get help but it's not always exactly the way you want it
Barbara w. Davis
very alert to a. Change in my walk,and will right away ask me if I have fallen.
Because the medical learn goes off too often saying it needs to be charged we think it should last a lot longer before charging
Betty L. Holland
5 stars they were very efficient for me . Always very helpful when I called.
all alone in yr house, car, etc, and you have an emergency and caant reach yr cell, the med alert is around yr neck(or shd be), press
Because of their prompt answers and good monitoring
If I forget to test mine once a month they call to remind me
they have responded quickly and forgive me when they get my alarm by mistake
I still don't have my lock box. They called and told me I need to pay them more money now so I won't have to more when they raise their prices. If .late
Very reliable and helpful when called about anything
So far so good Haven't had to use it as of yet but whenever I have had to call for testing, or whatever, I have been satisfied
John E. Brown
They are contantly on the mark. A "notice" gives them a quick reaction==Is Everything OK?
They respond quickly when the alert goes out. I would offer different color or designs for the alert bracelet. I only use my fall detector occasionally because there were many false alerts. Nobody asked me about the lockbox when I spoke to the sales person. Too many addon charges.
Convenience, dependable and reliable. Very satisfied.
Linda L. Finkle
the people I have spoken with are kind, patient and remind me when I forget or ignore the monthly checkin. Good folks
They make calls to you to see how their service is working well for you. If you have a question, they answer your questions.
I have needed them on several occasions and the response was fast.
Slow start...instead device was faulty...bu it was replaced quickly!
Bjorn Conrad for Marge McCord
Poor service, doing by web and telephone not good, get a service where they come to the person, and my refund for
I Needed to speak to a agent .I was put on hold and never got to al with your agent
The battery malfunction just after I had the devise for 90 days. I did get a new one, but I had to purchase the insurance.
They offer a quick response and they are easy to contact.
I am very happy I chose Medical Alert! I have not had them too long to rate them properly!
The response is great when I accidently activated it. haven't needed it in emergency situation.
They do not explain use very good. Did not know about inter rooms interfere. My Mom pushed her button for 1 1/2 hours and you could not find her location
Had an issue with the auto notify if fall. It went off constantly so we had it turned off
They are always there when my Mother has needed them. Polite, wonderful people and so very knowledgeable . They answer quickly every time!
Feeling of security. Love the flexibility it affords mr.
Lillie M.Allen Daughter: Barbara J. Hayes
Because of The responding of accidentally called
SOMEONE IS ALWAYS ON "ALERT" TO LET ME KNOW SOMETHING ABOUT MY DEVICES, WHETHER IT IS A LOW BATTERY OR IT IS SIGNALLING AN ERROR. BEST COMMUNICATION
The reps are efficient and pleasant to talk to
Non responsive customer service. Could not solve my problem of replacing an existing system unit with a new one. The new unit was faulty too and it has been a nightmare to experience. I am a fall risk senior and depend on a unit that is reliable. I tried to get the matter resolved, however, after two weeks of non response from their customer service, I cancelled my service with Medical Alert.
Dorothy Sunshine for Roberta Lerner
The company is caring and concerned for their customers.
Makes me feel safe and the company has someone check on me and let's me know who to contact if I ever need someone.
They are helpful when you call and polite
Necklace too big and heavy bracelet too bulky it is good to know you are covered if you are out
Respond very quickly!! Always pleasant!
No problems with the response time and good customer service.
I have never had to actually use Medical Alert but I believe and trust the service you say you provide.
It is comforting to know that help is automatically sent if needed.
They don't answer any phone calls or call back after a message
sometimes,they alert when I am just sitting. but the other day I ell,and yher was not alert. I had to crawl back
Great customer service and pleasant staff.
long holds on phone - more than an hour. Adding features, that should be included, drives the cost way up. every month the bill is different.. you should pro-rate addons so monthly bill is the same.
very responsive when needed. All question readily answered when I called.
When I had a problem the company said they would send a replacement and they didn't do itb
My Mother had a medical emergency in May, and it was handled quickly and efficiently. She has also pushed the button by accident a few times, and the person responding is always kind and understanding.
Elizabeth Jane Hoover and Sherwood Allen Hoover
Very responsive service! Even when accidentally pushing alert someone has called to check on me very quickly!