We were on automatic withdrawal for payments . The money was taken out of my account without advanced notice and ahead of when it was even due. We no longer need ed the equipment and iy was returned on the 6th of May . They received it on the 9th of May 2019. Called them on the 13th about my refund and was told it would take 5 to 7 days. Needless to say I still have not received my refund. Today I was told 2 different stories. One was that it takes up to 2 weeks and the other story was it could now take up to one month for my refund. It is starting to sound like a story . Now supposedly they will expedite my refund and it can take up to 72 hours. I don't feel I can believe them and will see what other options I have. They just seem to keep stalling .

just knowing that it there when i need it

Prompt service with very able tech service.

They responded immediately when button was pushed by mistake and also called both of my emergency contacts. It made me feel very safe

Helps me feel safe since I tend to fall!

It is too sensitive. It goes off and I don't even know I touch it.

They have been so helpful and answering my questions and help.

button is too sensitive and i am not aware of activation. all first responders emt fire arrive.

Response is instant. I accidentally touched the button and by the time I got into the room where the monitor was, she had already called quick response and the ambulance.

Beware of this company. They will make you pay three months in advance, it will take two weeks to get the equipment to you but they will go by the date you called for the contract. We ended up only being able to use the medical alert for 2 weeks and then my relative ended up in the hospital and from there into a nursing home so we were not able to use the medical alert anymore. When I called it was just over the 30 days from the day I first called, so we will not be getting any refund even though we were only able to use the medical alert for 2 weeks. I do not recommend this company!

Reply from Medical Alert

May 14, 2019

Ms. Hutsell, In response to the complaint you filed with Best Company, you ordered the medical alarm on April 3. The equipment was shipped on April 4th. It was delivered (per FedEx Tracking) April 10th which would be a total of 6 days, not two weeks. The equipment is billed until it is returned. As of this writing, the equipment has not been returned. You contacted us on May 6, 2019. Since you received the unit on April 10th, had you returned it right away, there would have been a full refund. Although you called on May 6, the equipment was never unplugged until May 10. We sent you a prepaid label on May 6, and there is no tracking showing that you have packed up the equipment and sent it back. If you would like, we can email you a Fed Ex return label and that way you will be able to get it right back to us. You can have FedEx pick up the package or you can drop it in a FedEx drop box. Regarding the refund, we can work with you on that, but nothing can be refunded until we get our equipment returned. Please contact us at 800-226-5400, Ext., 0057 to discuss FedEx option and refund. Thank you!

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I had a problem with my first device not working, but besides that everything has been great. I like that it works on my cell phone.

I don't use it very often, but they have always been there right away when I have called.

They always give me good advice and answer my questions. The device is easy to use.

Battery goes dead too quickly. I have bumped it 3 times accidentally and they answered right away. It is way too heavy to wear around the neck.

Medical Alert checks in on me periodically to test my device and make sure it is working.'

This is fairly new to me, but my medical alert works good and the people are fine. I would say it is fairly expensive.

Had a similar device that was very expensive. I switched to Medical Alert because of their good price.

I am very active so I love the fall detection. The people on the phone have been very easy to deal with.

They always call on time and are very prompt. Medical Alert allows me to feel comfortable being alone.

The only thing that I don't like about it is that you have to charge the battery all the time.

I use the device every time I go out to my barn and it works just fine. The price is a little high.

Dropped my device once and they called immediately to make sure I was alright.

I passed out once and when I woke up, paramedics were in my house ready to help me. It has never failed me. They are very professional and thorough on the phone and I would recommend them 100 times over.

They do call to check up on you to make sure everything is working.

It is a good machine and they have been very helpful getting it up and running.

Pressed the button on accident so the police and an ambulance came to my house, so that is good to know that it works. I would highly recommend it.

Response time is wonderful and the speaker is loud enough to hear it all over the house. They are extremely nice and helpful.

The people on the phone are usually nice and helpful. The device has been very helpful.

A very good price and the customer service has been great every time I have called.

The price Is convenient and the people there have been very good to me.

This has only gone off accidentally once, but it worked great so I can't complain about the service at all.

Medical Alert is always on top of keeping me informed of what is new and what is going on.

Usually it works and I always get a good response.

I have had to use it a couple of times and it has really helped. Help has come right away.

The only thing I don't like about it is that it goes off unexpectedly.

I use the necklace and the portable GPS device. I take it with me in my purse if I need to go out. I fell one night and used it, and help came and picked me up.

Customer service is the worse. This company is a total scam, I got this for my mother and paid 6 months in advance for the service. My mother passed away a month into it and there will not refund you the remaining money paid. They take money out of your account without your knowledge and when you call them its a total run around. My mother passed away and they charge my account $559.95 when i sent the equipment back. They stated the was damage to it, which there was nothing wrong with it at all when it was shipped to them. They will not take care of you after you lost your loved ones when you have done nothing wrong. I have file a complaint with the BBB and then calling Attorneys General office. WATCH OUT FOR THIS COMPANY.

When I have to go shopping or I do yard wark at my home, I can take Medical Alert outside with me. I'm happy with the device.

I am disappointed that the separate device for fall detectionI ordered with the regular medical alert button did not function as promised.

because they cannot monitor a call from my shower and your bill collection system is one big headache

They are often difficult to reach. The devices are often problematic and they are always trying to sell you something more.

Was upsold a product I didnt't want and chrages were added to my charge card took 3 months of calls to correct

The cord that goes around the neck with the pendant on it is absorbent it constantly bothers me and makes me itch I might be a little allergic to it but maybe it's because of just absorbency all the oil's and everything in your skin and it's I don't know what to do with it and the other thing is there are so many medical alert places out there on the market now. I have called some of those places thinking it was the one I am hooked up with and they are somebody else going under that same name Great Call is one of them . I also think it would be nice if you could somehow get the pendant well a bracelet to go to way so I could talk to it and not have to carry that other big thing around in my purse. Not that it's so big but it's just another big bulky thing in my purse. And so many times I walk out of the house and forget to go back and get it. Sometimes it takes a long time for them to answer the phone maybe they're busy I don't know what the deal is on your end but it will ring and ring and I'm thinking if I am just sitting here and really having some bad problems waiting for them to answer I could lose probably several minutes waiting. I think you could have nicer bracelets that would look better on a person instead of them looking at it and say oh you've got to wear one of those bracelets . End of story hey story continues. Another thing I don't like is is the automated all the time why can't we just still waiting on the line why can't we just have a real person answer and we can be right with him and set of having to wait again and again and wonder am I going to the right place. Too much automated stuff need to talk to real person. The end.

An excellent staff which is well trained, prompt, reliable, and personable. I feel so well protected knowing that this company is "by my side."

Good service and service and help great help on lost itemized

I've had excellent service from Medical Alert. I've never actually needed them, but occasionally I hit my button by mistake and they always respond. I feel guilty thinking I am bothering them, but they have never made me feel this way. - Even though I have rated them very high, I recently had a situation where I was mistakenly charged double for a new medical alert. I called them and they credited the $50.00 overcharge. However, I was charged $54.50 and and to date I have not been refunded the $4.50. I realize it's a small amount, but it's the principle of the issue. They overcharged me and they should refund me for the full amount.

The 2 times I fell I was outside of my house and the button didn't reach the base in the house.

It is very good and it is a good product . customer service people are so polite .

Although I have not had mine for very long, I feel confident about going out of town. The doctor suggested that I should not leave the city, but with the medical alert I can travel in Canada.

It gives us, (the family) piece of mind in the event of a fall. However the person who is benefiting from the service believes it is a waste of money and refuses to wear her bracelet. Her family is grateful that there are several buttons in her home in the event of the inevitable fall. She believes we should cancel the service because she has never had to use it! Very frustrating for family who live a good distance from her.