Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The company is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.

One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.

Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, there are no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages. 

Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences. 

The Good

  • Options to Suit Every Lifestyle
  • Extended Battery Life
  • No Hidden Fees
  • Medical Alert Pricing
  • Automatic Fall Detection
  • 24/7 Certified Monitoring Centers
  • 30-Day Money-Back Guarantee

Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.

Options to Suit Every Lifestyle

Whether you’re seeking security in the comfort of your own home or you're looking for something to support your on-the-go lifestyle, Medical Alert has you covered. 

With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need—anytime, anywhere. So whether you've suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by. All of the devices come with battery back-up so you’re protected in the case of a power outage, and they are all incredibly lightweight and waterproof, so you can even wear them in the shower–where accidents frequently occur.

At Home System

Medical Alert's at-home system has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any device and an operator will respond immediately. 

Setting up the at-home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. That’s it.

On-the-Go System (MobileElite)

Medical Alert's on-the-go system is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile device, lightweight wrist and neck buttons, carrying case, charging cradle, and cord. Just press the help button on any device to reach an operator.

The on-the-go system is also extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button. 

Extended Battery Life

The alert device battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on at-home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.

No Hidden Fees

Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.

Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.

Medical Alert Pricing

Medical Alert is one of the most affordable medical monitoring device companies on the market. You can pay monthly, semi-annually, or annually, but you’ll get the best rate if you pay annually:

  • At Home (Landline) — Starts at $18.29 per month
  • At Home (No Landline) — Starts at $25.62 per month
  • On The Go (MobileElite) — Starts at $32.04 per month

Automatic Fall Detection is available for an additional $10 in addition to your original monthly cost.

If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan. 

Automatic Fall Detection

Medical Alert's emergency services include fall detection on any medical alert system. The fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.

This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.

24/7 Certified Monitoring Centers

Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.

In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.

30-Day Money-Back Guarantee

If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is right one for them. 

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The Bad

  • Lost or Damaged Equipment Fee
  • No Activity Monitoring

Lost or Damaged Equipment Fee 

As with most medical alert companies, if the alert systems are lost or damaged by the customer, the customer may be charged a fee. However, this is easily avoidable since Medical Alert offers a protection plan for any panic button and alert system for just $5 a month.

No Activity Monitoring 

Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So customers who want to track loved ones have to purchase an app, but it’s less than $8 per month. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers. 

The Bottom Line

Medical Alert has had a solid reputation over the 10-plus years it has been in business. The company offers a full suite of affordable, easy-to-use products designed to keep you safe at home and on the go. Medical Alert offers Automatic Fall Detection, an invaluable service through which a highly trained emergency response operator is notified of a fall even if a user cannot push the help button. Medical Alert products are lightweight, waterproof, and extremely reliable. The company has quality customer service and affordable prices, making them a great choice for those looking for safety, security and ultimate peace of mind

This is definitely a brand to be given top consideration when looking for a personal emergency response system. Read Medical Alert reviews below to see what customers have to say about the company.

We'll Introduce You!

Call our recommended rep over at Medical Alert below.

1-(855) 402-6288

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User Reviews

Star Rating

4.2
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1,208 Reviews

Review Breakdown

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Barbara traylor

January 2nd, 2021 Hernando, MS DETAILS arrow_drop_down
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Satisfactory service and response is fast to acknowledge

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David Dodd Lakewood, WA

January 2nd, 2021 Lakewood, WA DETAILS arrow_drop_down
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I have had to have my unit replaced three times in the first year. I understand that electronic items can go bad, but three times in the first year seems like defective design to me. I have even been not wearing in the show because it might get wet. That bothers me because that is one place I should be using it. I have several falls this year and it went on as advertised. Fortunately I have been able to get up by myself and did not need help.

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Miles fish

January 2nd, 2021 Cambridge, MA DETAILS arrow_drop_down
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11 calls them it's not easy to get your original person that you were talking with you to get help but it's not always exactly the way you want it

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Barbara w. Davis

January 2nd, 2021 Richmond, VA DETAILS arrow_drop_down
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very alert to a. Change in my walk,and will right away ask me if I have fallen.

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Paula Cohen

December 22nd, 2020 DETAILS arrow_drop_down
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Because the medical learn goes off too often saying it needs to be charged we think it should last a lot longer before charging

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Betty L. Holland

December 22nd, 2020 DETAILS arrow_drop_down
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5 stars they were very efficient for me . Always very helpful when I called.

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john lacey

December 22nd, 2020 DETAILS arrow_drop_down
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all alone in yr house, car, etc, and you have an emergency and caant reach yr cell, the med alert is around yr neck(or shd be), press

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Mena Rios

December 22nd, 2020 DETAILS arrow_drop_down
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Because of their prompt answers and good monitoring

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Carol Sitton

December 22nd, 2020 DETAILS arrow_drop_down
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If I forget to test mine once a month they call to remind me

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Jacquelyn McCants

December 22nd, 2020 DETAILS arrow_drop_down
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they have responded quickly and forgive me when they get my alarm by mistake

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Jane grillion

December 22nd, 2020 DETAILS arrow_drop_down
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I still don't have my lock box. They called and told me I need to pay them more money now so I won't have to more when they raise their prices. If .late

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Sharon Raines

December 22nd, 2020 DETAILS arrow_drop_down
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Very reliable and helpful when called about anything

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Barbara Soresi

December 22nd, 2020 DETAILS arrow_drop_down
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So far so good Haven't had to use it as of yet but whenever I have had to call for testing, or whatever, I have been satisfied

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John E. Brown

December 2nd, 2020 DETAILS arrow_drop_down
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They are contantly on the mark. A "notice" gives them a quick reaction==Is Everything OK?

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Carol Searfoss

December 2nd, 2020 DETAILS arrow_drop_down
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They respond quickly when the alert goes out. I would offer different color or designs for the alert bracelet. I only use my fall detector occasionally because there were many false alerts. Nobody asked me about the lockbox when I spoke to the sales person. Too many addon charges.

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Vivian Pedigo

December 2nd, 2020 DETAILS arrow_drop_down
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Convenience, dependable and reliable. Very satisfied.

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Linda L. Finkle

November 23rd, 2020 DETAILS arrow_drop_down
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the people I have spoken with are kind, patient and remind me when I forget or ignore the monthly checkin. Good folks

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Barbara

November 23rd, 2020 DETAILS arrow_drop_down
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They make calls to you to see how their service is working well for you. If you have a question, they answer your questions.

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Jackie Hofman

November 16th, 2020 DETAILS arrow_drop_down
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I have needed them on several occasions and the response was fast.

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Donna Blanes

November 16th, 2020 DETAILS arrow_drop_down
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Slow start...instead device was faulty...bu it was replaced quickly!

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Bjorn Conrad for Marge McCord

November 16th, 2020 DETAILS arrow_drop_down
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Poor service, doing by web and telephone not good, get a service where they come to the person, and my refund for

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Bill Muller

November 16th, 2020 DETAILS arrow_drop_down
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I Needed to speak to a agent .I was put on hold and never got to al with your agent

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Barbara Allen

November 3rd, 2020 DETAILS arrow_drop_down
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The battery malfunction just after I had the devise for 90 days. I did get a new one, but I had to purchase the insurance.

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Martha Endicott

November 3rd, 2020 DETAILS arrow_drop_down
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They offer a quick response and they are easy to contact.

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Amoret Bajek

October 24th, 2020 DETAILS arrow_drop_down
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I am very happy I chose Medical Alert! I have not had them too long to rate them properly!

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Don Scherer

October 24th, 2020 DETAILS arrow_drop_down
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The response is great when I accidently activated it. haven't needed it in emergency situation.

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Margaret Caterbone

October 24th, 2020 DETAILS arrow_drop_down
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They do not explain use very good. Did not know about inter rooms interfere. My Mom pushed her button for 1 1/2 hours and you could not find her location

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Mildred Huette

October 24th, 2020 DETAILS arrow_drop_down
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Had an issue with the auto notify if fall. It went off constantly so we had it turned off

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Donna Vilar

October 24th, 2020 DETAILS arrow_drop_down
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They are always there when my Mother has needed them. Polite, wonderful people and so very knowledgeable . They answer quickly every time!

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Barbara Reichart

October 24th, 2020 DETAILS arrow_drop_down
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Feeling of security. Love the flexibility it affords mr.

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Lillie M.Allen Daughter: Barbara J. Hayes

October 24th, 2020 DETAILS arrow_drop_down
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Because of The responding of accidentally called

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AUDREY DRYDEN

October 24th, 2020 DETAILS arrow_drop_down
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SOMEONE IS ALWAYS ON "ALERT" TO LET ME KNOW SOMETHING ABOUT MY DEVICES, WHETHER IT IS A LOW BATTERY OR IT IS SIGNALLING AN ERROR. BEST COMMUNICATION

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Dodie Hyde

October 24th, 2020 DETAILS arrow_drop_down
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The reps are efficient and pleasant to talk to

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Carol Cook

October 22nd, 2020 Christiansburg, VA DETAILS arrow_drop_down
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Non responsive customer service. Could not solve my problem of replacing an existing system unit with a new one. The new unit was faulty too and it has been a nightmare to experience. I am a fall risk senior and depend on a unit that is reliable. I tried to get the matter resolved, however, after two weeks of non response from their customer service, I cancelled my service with Medical Alert.

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Dorothy Sunshine for Roberta Lerner

October 19th, 2020 DETAILS arrow_drop_down
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The company is caring and concerned for their customers.

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DB Jones

October 19th, 2020 DETAILS arrow_drop_down
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Makes me feel safe and the company has someone check on me and let's me know who to contact if I ever need someone.

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Caroline Kueber

October 19th, 2020 DETAILS arrow_drop_down
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They are helpful when you call and polite

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Peter Polk

September 22nd, 2020 DETAILS arrow_drop_down
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Necklace too big and heavy bracelet too bulky it is good to know you are covered if you are out

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Roy

September 22nd, 2020 DETAILS arrow_drop_down
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Respond very quickly!! Always pleasant!

history

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Brian Tracy

September 22nd, 2020 DETAILS arrow_drop_down
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No problems with the response time and good customer service.

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Tyra Morey

September 22nd, 2020 DETAILS arrow_drop_down
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I have never had to actually use Medical Alert but I believe and trust the service you say you provide.

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TonyJohnson

September 22nd, 2020 DETAILS arrow_drop_down
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It is comforting to know that help is automatically sent if needed.

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Helen Brouwer

September 16th, 2020 DETAILS arrow_drop_down
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They don't answer any phone calls or call back after a message

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lydia foster

September 16th, 2020 DETAILS arrow_drop_down
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sometimes,they alert when I am just sitting. but the other day I ell,and yher was not alert. I had to crawl back

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Debbie Fore

September 16th, 2020 DETAILS arrow_drop_down
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Great customer service and pleasant staff.

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Anonymous

September 16th, 2020 DETAILS arrow_drop_down
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long holds on phone - more than an hour. Adding features, that should be included, drives the cost way up. every month the bill is different.. you should pro-rate addons so monthly bill is the same.

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Audrey Johnson

September 16th, 2020 DETAILS arrow_drop_down
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very responsive when needed. All question readily answered when I called.

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Broddon

September 16th, 2020 DETAILS arrow_drop_down
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When I had a problem the company said they would send a replacement and they didn't do itb

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Beverly Murphy.

September 16th, 2020 DETAILS arrow_drop_down
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My Mother had a medical emergency in May, and it was handled quickly and efficiently. She has also pushed the button by accident a few times, and the person responding is always kind and understanding.

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Elizabeth Jane Hoover and Sherwood Allen Hoover

September 16th, 2020 DETAILS arrow_drop_down
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Very responsive service! Even when accidentally pushing alert someone has called to check on me very quickly!