Medical Alert

I have to take my base with me when out side my home. Not always convenient outside. Great to be able to take it in the shower.marian

The necklace button is too sensitive I have to wear the "watch ' which is difficult to take off and on

the pendant is very heavy//cant get mom to wear ,may use the small one .the one for the shower..

Because EMS came to help me on August 13, 2019 when I fell in my kitchen.

Because many times I've accidentally bumped it and they are on it immediately they call me one time I was outside and the rescue squad pulled up and I didn't even realize that I bumped it so they are definitely a very good company

ready to help when button is pushed even when it is pushed accidently

They have always been helpful whenever I've needed them

They have responded quickly, even when there was no emergency because the device was accidentally pressed.

I have set off the alarm twice causing the local medical services trips to my house.

I would like more feedback knowing they're on the other side checking for my safety. I also feel they're prices should be lower

They are prompt; this gives me the security of knowing when I need them they will be here when needed.

False alarm yesterday--EMS showed up at door without voice coming on speaker.

I have dropped it and it did now sound the alarm that I had fallen, several times. Also, I pushed it twice for 911; it just rang and rang--they never answered. A person was having a heart attack, and I could have got an earlier response. The battery does NOT last 4 days, as I was told--about 2 days. I called in a few times to report issues and was not offered an exchg and it is a brand new device--at least the first time I called.

You are always there when I accidentally hit the button, checking to make sure I am okay

I appreciate the quick respose to my call, i also appreciate their alertness when my unit falls or is pressed by accident and when i dont test it they call me to make sure i am ok

Worst company. When I called them to make sure they had my email address, (since they never sent me an email conformation of my payment) they had me on hold for over one hour! I decided if they're customer service is this bad, what's the rest of their service like? Especially given the sensitivity of their job. I quickly contacted my bank to stop payment and sent the company an email not to send the product.

Many errors on their part. Try to sell more services than you requested, aggressively. Never got warranty or receipt.

Very courteous and excellent customer service.

Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

New pendant with the fall alert is way too sensitive and seems to go off without cause, so much so that Audrey will not wear it when sleeping.

It was not made clear to me that in order to be able to actually speak to someone if I pushed my alert button there would be a much larger montly charge on top of the extra charges I'm paying because I don't have a landline & to get the automatic fall button.

They were excellent at helping to set me up with the service

Sloppy handling of situations that are slightly out of the ordinary. Reps too specialized.

They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.

It just dropped from my bed to the floor and it dialed Medical Alert. So I know that it's very good if I fall. It's going to go off. The customer service are so so nice. You never get someone that sounds like they are tired or upset because we drop the medical alert and it goes off. They ask if the person is okay and that they are authorized to use it. Then they ask about yourself and if the person that you live with is okay. I just felt really really special.

I fell off the bed and couldn't get my legs up. I called them and they were here and took me to the hospital and they were very good to me and helpful.

We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.

They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

I like the device because it's small and it's not heavy. The only problem is that sometimes when I check in during the months with my speaker thing, I can't hear.

The device is simple to use. They are pretty good at any complaint you have, they try to straighten it out for you. My light went out and they sent me another one that stays one when the lights are out.

So far I am satisfied, though it is expensive. It was quick response times and they called my daughter.

Medical Alert is always calling me to make sure I have it hooked up right and can use it.

They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.

So far it has been a real good system for me. I like it very well and it works real good. It is always there when I need it.

It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

Whenever I make a mistake and push it, they always ask me if I am okay or if anyone around me needs any assistance. I check it every month to make it is working and it works every month. When you call customer support, they satisfy you promptly, they don't mess around because they care about being efficient.

I've been pleased with their services. You have to be careful not to brush up against something when it is hanging around your neck because it might accidentally get set off, though they are very polite when they answer.

It is very convenient and when I accidentally set off my alarm, they call me.

We choose it for its reputation and reliability. It is pretty sensitive, it went off as I was going over some dirt roads in Idaho. I don't know how they sense it so I will probably cancel the fall alert after three months.

I am very pleased with medical alert. They are right on the ball and I feel very safe when I go out. I wear it all the time Sometimes I accidentally push the button and they are right there.

We used it once and it took about nine minutes and then fireman was over here.

I like that somebody was right there, talking to me, that made me feel good. I am upset with customer service because I got billed for something I should not have been billed for and they did not take care of the problem.

The alarm is little bit annoying but other than that everything's been fine.

My daughter told me to get a medial alert device after I fell and broke my hip and we picked this one. They are really good about answering questions or helping with anything I need.

They respond to my calls real fast and get the fire department here. It doesn't take much to push the button and I like the way it works. I feel a lot safer now because before I was on the floor for three hours yelling for help and not all I do is push the button. It is a good device.

Most of the time I use it, it is by mistake but one time I lost my balance and fell in my bedroom and I hit it and I was very satisfied with it. They answered right away and helped me.

Sales call to up sell 86 year old additional products is inappropriate. Very difficult to deal with customer service as all they seem to care about is selling next product.

good service but do not like the up selling to my elderly parents

I set off by accident in shower, but they called my contact, etc. Did what they said they would do. I feel safe.

It is very sensitive but when it detects a fall they are on the line immediately. I like that is has GPS but it should be smaller.