Medical Alert
7.8
Overall Score9 days ago
Medical Alert
Medical Alert is a brand under Connect America, the largest independent medical alarm company in North America. Since 2004, Connect America has kept people safe and active in their homes and communities. The medical alert company offers a broad range of in-home medical, on-the-go, and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. They have been chosen by major retail chains such as CVS to be the main provider of medical alert services at over 7,000 store locations in 43 States. Connect America is a government-approved provider of advanced products and services including telehealth and remote patient monitoring in over 30 states. They have an A+ rating with the BBB.
The Good
- Multilingual Support
- Special Offers and Price Promotions
- No Long-term Contract
- Certified Monitoring Centers
- Extended Battery Life
- 30-Day Money Back Guarantee
- Leading Equipment and Technology
- GPS and Fall Detection Technology
Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.
Multilingual Support
Medical Alert monitoring centers provide multilingual support available for those who cannot speak English. Medical Alert customer service can be reached within the 50 United States, Puerto Rico, the US Virgin Islands, and Canada.
Special Offers and Price Promotions
Depending on the specific product subscription, Medical Alert charges anywhere from $19.95 to $37.95 per month for around-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no set-up, activation or equipment fees. Medical Alert provides special offers frequently including free months of service and free shipping. Currently, they are running a special with prices on systems from $19.95 while supplies last.
No Long-term Contract
There are no long-term contracts and seniors can cancel Medical Alert's medical alarm services at any time. This is in great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.
Certified Monitoring Centers
Medical Alert monitors 24/7 at fully redundant, CSAA 5 Diamond and UL certified monitoring centers. In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.
Extended Battery Life
The pendant battery life lasts up to 3 years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged in the base unit.
30 Day Money Back Guarantee
Medical Alert offers a 30-day money back guarantee if you're not satisfied with their medical alert service.
Leading Equipment and Technology
Medical Alert offers a broad variety of systems to match any lifestyle. They have an exclusive mobile device product called Mobile Elite that offers the benefits of GPS location, fall detection, and a caregiver app. In addition to Mobile Elite, the company has two other mobile products, one of which is an all-in-one button that offers two-way communication. Medical Alert also offers in-home solutions that work with or without a landline.
GPS & Fall Detection Technology
Medical Alert has fall detection available on any medical alert system. Every medical alert button with fall detection will detect a fall if you are unable to press the button. These are ideal for customers who might be at risk of falls, heart attacks, and seizures. This will provide peace of mind to older adults with these risks as well as their family members who are concerned for their safety. Medical Alert offers GPS technology on mobile systems, which allows emergency responders to locate you if you need help and can’t respond.
The Bad
- Lost or Damaged Equipment Fee
- No Activity Monitoring
The popularity of the Medical Alert brand speaks for itself. There are many pros, but there are a few points that could be classified as cons, such as the following:
Lost or Damaged Equipment Fee
There is a list of additional fees that consumers may need to be made aware of. Such fees occur if the unit is lost or damaged by the customer. The customer may then be charged either $150 or $350, depending on the product. Customers can avoid this fee of equipment by purchasing a protection plan which is only $5 a month.
No Activity Monitoring
There is no option for a system that includes activity monitoring, which some medical alert companies offer. The system doesn’t connect directly to a smartphone. Customers have to purchase the app to use their smartphones to track loved ones. Some medical alert companies offer mobile app usage for free.
The Bottom Line
Medical Alert has a solid reputation over the 10-plus years it has been in business. The company's products are top of the line with plenty of worthwhile benefits. This is definitely a brand to be given top consideration when looking for a personal emergency response system and accessories. Read Medical Alert reviews below to see what real customers have to say.
Call our recommended rep over at Medical Alert below.
1-(855) 402-6288
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User Reviews
I purchased this system for my 90 year old mother. After placing the order and providing them the required information for shipping she was suppose to receive her Medical Alert system in two days. Prior to receiving the unit a sales person began to call my mother trying to sale another system. After I corrected that issue, 3 days later the medical alert system arrived at my house in GA. The system supposed to be addressed to a location in PA. I returned the system to Medical Alert and a second unit was sent to PA./ When it arrived my nephew setup and activated the system. Two days later the system malfunctions and the customer service person is asking my 90 year old mother to trouble shoot the unit. Well she called me in a panic and I had my nephew go over and talk to customer service to determine the unit was defective! We packed up the defective unit and waited for another replacement unit along with a return label which never arrived. I called and cancelled the service and now I am waiting on another return label to close out this account.
This company is only helpful when you are signing up to use their system. Good luck when you try to send the equipment back. They delay, example, quoted me 3 days for a return label, after 5 days spent over 1/2 an hour on hold only to be told it would now take 2 weeks to get a return label. I believe this is a ploy to continue billing. The customer service rep. was very rude to boot. I will never recommend this company nor will I ever do business with them again. Do yourself a favor and look at the negative reviews on Google etc.
Reply from Medical Alert
Jan 08, 2019
Hi Daisy, We tried to locate you as a customer of Connect America based on the info provided here to Best Company but could not find you. Customer satisfaction is our #1 priority, so we would really like to resolve any issues you've had. Please email [email protected] and let them know your account info and the best number to reach you and someone will call you to fix all this. Again, I am sorry for any issues you've experienced. Sincerely, Alex Customer Reviews Manager, Medical Alert
I made an inquiry about your Medical Alert system. I received the information that I needed. Being in sales myself for the majority of my working career, I expected a follow-up call. I got one the next day. I thanked the person who called, and told them I was not in a position to make a purchase decision as yet, and I would call when I was. Over the next several days, without a break, I received follow-up calls from Medical Alert, on several days, I received two calls in one day. Several days ago, when I received the second call in one day, I told the caller that if anyone from Medical Alert calls me again, I would never buy anything from Medical Alert...Never!!! No one has called me since. Which is good.
Reply from Medical Alert
Jan 08, 2019
Hi Michael, We tried to locate your name/info on the info provided here to Best Company but could not find you. I am sorry you did not have a good experience with our company. Please email [email protected] if you would like your name and contact info completely wiped from our system. Again, I am sorry for any frustration you experienced as a result of too many follow up calls. Sincerely, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
They are fast responders, great with communication (checking on your service)
Reply from Medical Alert
Jan 04, 2019
Hi Huntress, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
QUICK RESPONSE WHEN ALERT BUTTON IS ACTIVATED
Reply from Medical Alert
Jan 04, 2019
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I feel really safe with Medical Alert. I'm ninety-one years old and it gives me peace having it. When I have had to use medical alert they have been one hundred percent great and helping me I have recommended it to other people too.
Reply from Medical Alert
Dec 10, 2018
Hi Dorothy, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I feel more secure when I when I wear it. They're very trustworthy.
Reply from Medical Alert
Dec 10, 2018
Hi Margaret, Thanks so much for your review! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
Their customer support is usually pretty good. The device has been working fine and I haven't had any problems with it.
 Verified Customer
My device has been set off accidentally several times. I would like it if there was a way to prevent it from being set off on accident.
Reply from Medical Alert
Dec 10, 2018
Please contact Barb from our escalation team on 800-226-5400, Ext. 0057 to see if there is something we can do to help sort your issues with your device. Thanks, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I haven't had any problems with it. It's expsensive but I know I need it. They're also a trustworthy company.
Reply from Medical Alert
Dec 10, 2018
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
We had a problem before we got a new one because my husband would cross his arms and the device would go off and we had rescue people at the door and we didn't know what happened but we got a new one and the pendant around his neck so that hasn't happened again. They showed up at the door when it was a mistake so it works and that's what we want.
Reply from Medical Alert
Dec 10, 2018
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
We check it every month to make sure it's working and a couple of times mine has gone off and they've called right away. I would rather have a flatter one that I can wear on the chest.
Reply from Medical Alert
Dec 10, 2018
Hi Coral, We do have a wrist version that might work better for you than your pendant. If you are interested, please reach out to our customer service team to ask about it. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
Whenever I have needed them, they've been there. I have trouble with hitting it accidentally quite a bit.
 Verified Customer
It went off accidentally but they helped me with it. I have a fall detector and it seems to be too sensitive. It takes almost two minutes for someone to answer my call and I think that's too long.
Reply from Medical Alert
Dec 10, 2018
Hi Patricia, Yes, fall detection is sensitive. Please know that the occasional delay you may experience is our call center looking up all of your personal and health information before they answer so they know with whom they are speaking and what your issues are, and to can get you help or call your emergency contacts right away upon answering. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
Every time I've tested it, I've gotten ahold of somebody right away. They've been very personable and nice.
Reply from Medical Alert
Dec 10, 2018
Hi Barb, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I would suggest they don't send the device in a regular envelope but in a padded envelope. They had sent me one which we replaced that had been broken because there was no protective mailing.
 Verified Customer
They let me know if the system's not running or if I need any help. If I hit a button the wrong way, they immediately answer to make sure everything's okay. It would be nice if they could contact doctors or whatever so they know.
Reply from Medical Alert
Dec 10, 2018
Hi Denise, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I used it two weeks ago. The doctor ordered me to get to the hospital so I used my medical alert to call an ambulance and it worked beautifully. They respond instantly when the buzzer goes off. I use the bracelet rather than the one around my neck because it's too long for me. It's very loud.
Reply from Medical Alert
Dec 10, 2018
HI Claudia, So happy to read your review! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
They've always answered the phone have been very polite and courteous. They've been very helpful and when I accidentally bumped into it or whatever the case may be, they call me and they found out what's going on. I'm always able to get ahold of them.
Reply from Medical Alert
Dec 10, 2018
Hi Cheryl, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
They call me back immediately so I'm very happy with them. They are efficient even when you say that you think you need help.
Reply from Medical Alert
Dec 10, 2018
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
They call you on the telephone and I can't get to the phone at all. I'm disabled and I couldn't get to the phone and I told them how to get through the garage and they came in. I was very satisfied. They call my son and my son comes home and they don't tell you that they're going to call.
Reply from Medical Alert
Dec 10, 2018
Hi Arthur, I am glad you are satisfied with your device! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I used it frequently when I thought I had it rigth when I didn't and I would receive a call and we worked it out with the customer service. The customer service and I have always worked out any problems that I've had.
Reply from Medical Alert
Dec 10, 2018
Hi Gladys, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
They have been helpful but it has been somewhat confusing and takes more time than I would expect to set it up and to troubleshoot it. I'm not sure how to change the battery on the component that the person wears. I'm alerted when the battery's dead so it seems like they're monitoring that so that part works.
 Verified Customer
I accidentally pressed the button and in no time I had the emergency crew very quickly. When the agent came on it was a very quick response even though it wasn't actually an emergency. I was very happy with the quick response in both cases. Every time I've called in to check the system, I had no problem. I've gotten very good answers back.
Reply from Medical Alert
Dec 10, 2018
Hi William, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
2 or 3 times I've pressed the button to make sure it's working and someone answered.
Reply from Medical Alert
Dec 10, 2018
We are glad to know your device is working as it should. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I have had to return responders 2 times due to malfunctions, leaving me without protection for a short time. Personnel have mostly been very helpful though at times someone seems to want to argue with me about problem
Reply from Medical Alert
Dec 10, 2018
Hi Corinne, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
changed systems was given a credit figure and ultimately received &100.00 less and could not resolve it with customer service
Reply from Medical Alert
Dec 10, 2018
Hi Anita, Please call Barb on our escalation team to sort this issue at: 800-226-5400, Ext. 0057. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
They've always come and done everything I've ever needed. The only thing I don't like is that I want to be notified before they go and charge my charge card.
Reply from Medical Alert
Dec 10, 2018
Hi Larry, Please email susan.boyce(at)medicalalert.com from our escalation team with the best # to reach you and she will call you to sort this issue for you asap. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I had accidentally called twice when I first got it but then I leaerned how to use it and I've no problem since then. I had to replace one of the buttons because I accidentally pulled it off and I got top service and I'm very pleased with the new card they have on it. It's very easy to use and stays close to your body. When I was firsting wearing it and I wasn't aware of exactly where it was, I leaned against the kitchen counter and pushed the button and before I could do anything the ambulances were here.
 Verified Customer
They've been very responsive to my call and seem to know what they're talking about. It's small and not getting in the way. You have the choice of the wrist or around your neck or on your clothing. It's just easy to wear and use.
Reply from Medical Alert
Dec 10, 2018
Hi Dorothy, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I tested it. They ask you to do it once a month. So far it's working okay. The one that hangs around your neck isn't very convenient. It gets tangled up and I can't get it adjusted properly.
Reply from Medical Alert
Dec 10, 2018
Hi Elda, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
They were pretty helpful in helping me set it up. They understand how the system works.
Reply from Medical Alert
Dec 10, 2018
Hi Debra, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I've had to use it twice and they've come within ten minutes. Both times they were excellent, the ambulance, the whole thing. I wear the wrist one but I think I'd much rather have the one that hangs on my neck. They've been right there when I needed them and even when I wanted to check it. They are very kind and excellent.
Reply from Medical Alert
Dec 10, 2018
Hi Dorothy, So glad your device has been a help to you and is working as it should be to keep you safe. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
Accidentally I sent signals, maybe three or four times by accident, and right away they responded.
Reply from Medical Alert
Dec 10, 2018
Hi John, Glad to know your device is working as it should! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I fell down a couple of times and nobody could get me up so the fire department came almost immediately. Just really very very good.
 Verified Customer
I did use it on several occasions and I was very pleased. I had the ambulance that came. They took me to the hospital. They were very good. They were right on the ball. They'd come immediately. They're very pleasant and they do everything to help you. I had a broken piece and they sent me new ones with no problem.
Reply from Medical Alert
Dec 10, 2018
Hi Josephine, So glad your Medical Alert device got you the help you needed right away! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
My daughter collapsed in the living room from the couch to the floor and we pushed the button and got help here right away. It always works when we need it to.
Reply from Medical Alert
Dec 10, 2018
Hi Mary, I am so glad your device got the help you needed right away for your daughter. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
When I fell, the lady that I talked to was just marvelous. She stayed with me until the police came.
Reply from Medical Alert
Dec 10, 2018
Hi Ann, Wonderful to read this review! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
I fell and broke my wrist and they were there. They called both my boys and sent an ambulance ot get me.
Reply from Medical Alert
Dec 10, 2018
Hi Jacqueline, So sorry about your wrist but relieved to know Medical Alert was there to get you the help you needed quickly. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
 Verified Customer
When I need to call because of a question, I like the way the support responds.
Reply from Medical Alert
Dec 10, 2018
Hi Daniel, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert