Medical Alert

My mom has the Medical Alert" on the GO" fall detector. I'm extrememly disappointed that Medical Alert on the go does not include a care giver AP where I can GPS her loctation from a smart phone. We choose Medical Alert pendant starting in August 2019. Customer Service tells me there are no plans to make an AP available.

They go above and beyond to help you out.

one of the chargers (Dicks) is very hard to activate. answer to #3 is only due to charging problem.

It works when U have a fast fall but doesn''t seem to go off if the person falls slowly

Responded quickly and got help for her and advised family

well a couple of times my husband fell and the fall alarm did not worj, I am just thankful i was home when it happened. I know they say to push the button, but what if I am not home and he can't push the button? You need to fix that problem!

Actions speak louder than words They have always called even if my alert button was activated by accident..

Neck cord will not stay adjusted. Wrist strap can not be adjusted small enough.

Any time if I accidentally hit my alarm or just for Testing it Testing. They respond immediately, I feel at peace knowing that if I do have a fall or and merchants II have it right here close to me and I can just push my button and know somebody will know I'm in need of help

Reliable. Kind, supportive staff. Some issues with pendant device.

The monthly test does not get a quick response

I feel that recently I was pressured into taking a fall button--I am very active and have many false alarms.

BE WARNED when you return the product that the company will claim they didn't receive all the parts and will continue to charge you. I returned all the parts and should have taken a photo of all the parts included in the box as proof!

I have to take my base with me when out side my home. Not always convenient outside. Great to be able to take it in the shower.marian

The necklace button is too sensitive I have to wear the "watch ' which is difficult to take off and on

the pendant is very heavy//cant get mom to wear ,may use the small one .the one for the shower..

Because EMS came to help me on August 13, 2019 when I fell in my kitchen.

Because many times I've accidentally bumped it and they are on it immediately they call me one time I was outside and the rescue squad pulled up and I didn't even realize that I bumped it so they are definitely a very good company

ready to help when button is pushed even when it is pushed accidently

They have responded quickly, even when there was no emergency because the device was accidentally pressed.

They have always been helpful whenever I've needed them

False alarm yesterday--EMS showed up at door without voice coming on speaker.

I would like more feedback knowing they're on the other side checking for my safety. I also feel they're prices should be lower

They are prompt; this gives me the security of knowing when I need them they will be here when needed.

I have dropped it and it did now sound the alarm that I had fallen, several times. Also, I pushed it twice for 911; it just rang and rang--they never answered. A person was having a heart attack, and I could have got an earlier response. The battery does NOT last 4 days, as I was told--about 2 days. I called in a few times to report issues and was not offered an exchg and it is a brand new device--at least the first time I called.

I have set off the alarm twice causing the local medical services trips to my house.

You are always there when I accidentally hit the button, checking to make sure I am okay

I appreciate the quick respose to my call, i also appreciate their alertness when my unit falls or is pressed by accident and when i dont test it they call me to make sure i am ok

Worst company. When I called them to make sure they had my email address, (since they never sent me an email conformation of my payment) they had me on hold for over one hour! I decided if they're customer service is this bad, what's the rest of their service like? Especially given the sensitivity of their job. I quickly contacted my bank to stop payment and sent the company an email not to send the product.

Many errors on their part. Try to sell more services than you requested, aggressively. Never got warranty or receipt.

Very courteous and excellent customer service.

New pendant with the fall alert is way too sensitive and seems to go off without cause, so much so that Audrey will not wear it when sleeping.

It was not made clear to me that in order to be able to actually speak to someone if I pushed my alert button there would be a much larger montly charge on top of the extra charges I'm paying because I don't have a landline & to get the automatic fall button.

Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

Sloppy handling of situations that are slightly out of the ordinary. Reps too specialized.

They were excellent at helping to set me up with the service

It just dropped from my bed to the floor and it dialed Medical Alert. So I know that it's very good if I fall. It's going to go off. The customer service are so so nice. You never get someone that sounds like they are tired or upset because we drop the medical alert and it goes off. They ask if the person is okay and that they are authorized to use it. Then they ask about yourself and if the person that you live with is okay. I just felt really really special.

They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.

They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.

I fell off the bed and couldn't get my legs up. I called them and they were here and took me to the hospital and they were very good to me and helpful.

I like the device because it's small and it's not heavy. The only problem is that sometimes when I check in during the months with my speaker thing, I can't hear.

Medical Alert is always calling me to make sure I have it hooked up right and can use it.

They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.

It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

So far I am satisfied, though it is expensive. It was quick response times and they called my daughter.

So far it has been a real good system for me. I like it very well and it works real good. It is always there when I need it.

The device is simple to use. They are pretty good at any complaint you have, they try to straighten it out for you. My light went out and they sent me another one that stays one when the lights are out.

The alarm is little bit annoying but other than that everything's been fine.

It is very convenient and when I accidentally set off my alarm, they call me.