Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The company is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.
One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.
Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, there are no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages.
Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences.
Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.
Whether you’re seeking security in the comfort of your own home or you're looking for something to support your on-the-go lifestyle, Medical Alert has you covered.
With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need—anytime, anywhere. So whether you've suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by. All of the devices come with battery back-up so you’re protected in the case of a power outage, and they are all incredibly lightweight and waterproof, so you can even wear them in the shower–where accidents frequently occur.
Medical Alert's at-home system has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any device and an operator will respond immediately.
Setting up the at-home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. That’s it.
Medical Alert's on-the-go system is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile device, lightweight wrist and neck buttons, carrying case, charging cradle, and cord. Just press the help button on any device to reach an operator.
The on-the-go system is also extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button.
The alert device battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on at-home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.
Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.
Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.
Medical Alert is one of the most affordable medical monitoring device companies on the market. You can pay monthly, semi-annually, or annually, but you’ll get the best rate if you pay annually:
Automatic Fall Detection is available for an additional $10 in addition to your original monthly cost.
If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan.
Medical Alert's emergency services include fall detection on any medical alert system. The fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.
This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.
Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.
In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.
If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is right one for them.
As with most medical alert companies, if the alert systems are lost or damaged by the customer, the customer may be charged a fee. However, this is easily avoidable since Medical Alert offers a protection plan for any panic button and alert system for just $5 a month.
Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So customers who want to track loved ones have to purchase an app, but it’s less than $8 per month. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers.
Call our recommended rep over at Medical Alert below.
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The response is great when I accidently activated it. haven't needed it in emergency situation.
They do not explain use very good. Did not know about inter rooms interfere. My Mom pushed her button for 1 1/2 hours and you could not find her location
I am very happy I chose Medical Alert! I have not had them too long to rate them properly!
Had an issue with the auto notify if fall. It went off constantly so we had it turned off
The reps are efficient and pleasant to talk to
Feeling of security. Love the flexibility it affords mr.
They are always there when my Mother has needed them. Polite, wonderful people and so very knowledgeable . They answer quickly every time!
Lillie M.Allen Daughter: Barbara J. Hayes
Because of The responding of accidentally called
SOMEONE IS ALWAYS ON "ALERT" TO LET ME KNOW SOMETHING ABOUT MY DEVICES, WHETHER IT IS A LOW BATTERY OR IT IS SIGNALLING AN ERROR. BEST COMMUNICATION
Non responsive customer service. Could not solve my problem of replacing an existing system unit with a new one. The new unit was faulty too and it has been a nightmare to experience. I am a fall risk senior and depend on a unit that is reliable. I tried to get the matter resolved, however, after two weeks of non response from their customer service, I cancelled my service with Medical Alert.
They are helpful when you call and polite
Makes me feel safe and the company has someone check on me and let's me know who to contact if I ever need someone.
Dorothy Sunshine for Roberta Lerner
The company is caring and concerned for their customers.
It is comforting to know that help is automatically sent if needed.
No problems with the response time and good customer service.
I have never had to actually use Medical Alert but I believe and trust the service you say you provide.
Respond very quickly!! Always pleasant!
Necklace too big and heavy bracelet too bulky it is good to know you are covered if you are out
They don't answer any phone calls or call back after a message
sometimes,they alert when I am just sitting. but the other day I ell,and yher was not alert. I had to crawl back
Elizabeth Jane Hoover and Sherwood Allen Hoover
Very responsive service! Even when accidentally pushing alert someone has called to check on me very quickly!
My Mother had a medical emergency in May, and it was handled quickly and efficiently. She has also pushed the button by accident a few times, and the person responding is always kind and understanding.
very responsive when needed. All question readily answered when I called.
long holds on phone - more than an hour. Adding features, that should be included, drives the cost way up. every month the bill is different.. you should pro-rate addons so monthly bill is the same.
Great customer service and pleasant staff.
When I had a problem the company said they would send a replacement and they didn't do itb
Diane Smith, caretaker for Lorraine Boyce
Sales tactics for elderly persons is terrible! They do not understand things over a phone, then the money gets taken out
Linda R Morris
Although we have not had an emergency we've had false alarms mistakenly set off and that in itself gives me confidence that my husband who had Alzheimers is in good hands with MedAlert.. They always have responded within a very short time, faster than I can pick up my phone and dial in. That's pretty quick!!!
Very inappropriate up sell calls taking advantage of elderly individuals
Vivian J. Swain
The watch strap is ugly and way too big. The pendant is limited on adjustment around the neck.
It is fairly easy to operate. I would like it a little smaller. It is light to wear There fore it is comfortable to have around your neck.
great appliance, very prompt, just love it.
Billing questions are not answered. They just keep leaving voice mails to call them back and e mail me late notices. My emails requesting answers to questions are ignored. I have sent at least 4 emails with no response. I am emailing them at email they provided for questions. They are billing me for services we do not want.
I do not like the idea of having to charge it every day. I forget to take it off the charger and leave the house without it
You asked for a review. It's been a disaster from the get go. If I hadn't paid a year upfront, I'd have cancelled long ago. Hopefully before the year is up, I can have time to research other companies.
They always respond immediately. When the button is accidental pushed it is never an issue. They contacted my children in the middle of the night and called an ambulance for me.
The alert button works every time. I feel confident that someone will be checking on my loved one within seconds of the alarm going off.
Reliable and easy to use. Customer service representatives are knowledgeable and very helpful.
There is always a quick response when I push my alert button
Wearing the bracelet is conveniant, however, the new Fall alert device is bulky plus you've told me not to wear it to bed. The most likely time for me to fall would be getting out of the bed in the middle of the night when I'm still half asleep.
Always having issues when i call customers service
WaitiNg for a response to a request I emailed three weeks ago
Fortunately, I haven't had to use them but when I inadvertently pressed an emergency button by mistake, they respond very quickly and are ready to help.
Respond is bang on and customer service is great.
Poor customer service. Had to call several times to get issued resolved, finally was able to get to a supervisor.
Medical Alert is easy to use and I feel safer with it.
It is hard to separate the issues with stars. The device works very well, as advertised. However, their customer service, billing is terrible. After you purchase the device you get asked to buy more protection and price guarantees. Picture this, you pay $5 a month or $60 a year to "lock in your current cost." I calculate that is an 11% increase over what we paid for the first year. Then, you learn the device is leased and they want to sell you damage insurance which is $30 every three months. I said that is $120 a year and the rep said, no it's only $30/3 months. Math is not a string suit. I also told the company that all communication goes through me and not to contact my 89 year old father. So they contact him and of course he is confused. Then try to get the phone calls and emails for billing stopped. I have called twice and emailed multiple times. No response but the same past due bills. One rep told me we were paid and to income any calls and bills.
They have responded quickly every time I've called
I never had to use my button. But, every time I have called everyone was concerned about me
I know it works. Follow up has been excellent