Medical Alert

A huge pain to cancel service. My credit card account was charged in access of $500 annually and when my mother moved into assisted living and no longer had need of these services we were told they could not be discontinue until equipment was returned. In the midst of moving it took a while to remember to get the equipment boxed and returned. Once that was done and I called a month later to ask about my refund I was told that although the equpment had been received within 4 days of mailing I was supposed to call within 10 days to check so the cancellation date would be that day and funds would not be creditted back to my account for "25 business days." when I suggested that was unacceptable and ask to speak to a supervisor I was told the refund would be expedited and would show up on the account in "a couple of days." Two weeks later I just phoned again and was told that my refund occurred 2 days ago but would take a couple more days to show up on my account. Way overpriced service and poor way of treating customers.

Reply from Medical Alert

Aug 01, 2019

We looked in to this situation and are very for any difficulties the customer experienced. Our prices are among the lowest in the industry, and the services we provide get an A+ from the BBB. We see the customer called on 5/6/19 and requested a return label. Labels were sent to her on 5/6/19, 5/9/19 and 5/14/19. We received the unit back on 6/17/19. There is a signed agreement from the customer where it clearly states the unit is billed until it is returned. The refund was processed within 3 weeks. If there is anything else we can do, please do let us know. Again, Connect America values our customers and we are sorry you had difficulties with the label and returning the equipment.

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My neighbor has this and when she pushed her button for help this morning, she asked if they could call me. When I got the call, it came through as an unidentified caller. For some reason, I did answer. Normally, I do not answer these types of calls. I did go over and we resolve the situation. But, when I called back, no one in the company was even vaguely interested in the fact that I thought that they are not identification should come through as an emergency situation. They rather kissed me off on a subject that I think is rather important. No one in the company that I talk to would even give me the name of someone that might be able to react to my suggestion.

I can wear it in the shower, out in the yard, anywhere.

My device accidentally alerted the company and I did not hear the device in the other part of the house and help was here within 10 minutes of when the alert apparently went in. I don't answer the phone if I don't see a name or number I recognize and therefore didn't get the call from Medical Alert. My son called as you had notified him and his name showed on the phone so I answered his call. Now I know that a call from Medical Alert will show up on phone as "Rap Resp" so will know to answer it if it happens again.

We had no ploblem.it well The only thing l didn''t like you have to set it up And the company is so far away.

Prompt service with very able tech service. I do not like the "necklace" it is too sensitive and causes many false requests for service.

Quick response to Alert and followup to EMS, Fire, and Plice

Fortunately, I never have had to use them. But I do have to test the system once a month or so. Also they started charging $10 a month on my credit card for insurance which I did not request.

Because it will not work seven miles from my home.

We were on automatic withdrawal for payments . The money was taken out of my account without advanced notice and ahead of when it was even due. We no longer need ed the equipment and iy was returned on the 6th of May . They received it on the 9th of May 2019. Called them on the 13th about my refund and was told it would take 5 to 7 days. Needless to say I still have not received my refund. Today I was told 2 different stories. One was that it takes up to 2 weeks and the other story was it could now take up to one month for my refund. It is starting to sound like a story . Now supposedly they will expedite my refund and it can take up to 72 hours. I don't feel I can believe them and will see what other options I have. They just seem to keep stalling .

just knowing that it there when i need it

They responded immediately when button was pushed by mistake and also called both of my emergency contacts. It made me feel very safe

Helps me feel safe since I tend to fall!

It is too sensitive. It goes off and I don't even know I touch it.

They have been so helpful and answering my questions and help.

button is too sensitive and i am not aware of activation. all first responders emt fire arrive.

Response is instant. I accidentally touched the button and by the time I got into the room where the monitor was, she had already called quick response and the ambulance.

Beware of this company. They will make you pay three months in advance, it will take two weeks to get the equipment to you but they will go by the date you called for the contract. We ended up only being able to use the medical alert for 2 weeks and then my relative ended up in the hospital and from there into a nursing home so we were not able to use the medical alert anymore. When I called it was just over the 30 days from the day I first called, so we will not be getting any refund even though we were only able to use the medical alert for 2 weeks. I do not recommend this company!

Reply from Medical Alert

May 14, 2019

Ms. Hutsell, In response to the complaint you filed with Best Company, you ordered the medical alarm on April 3. The equipment was shipped on April 4th. It was delivered (per FedEx Tracking) April 10th which would be a total of 6 days, not two weeks. The equipment is billed until it is returned. As of this writing, the equipment has not been returned. You contacted us on May 6, 2019. Since you received the unit on April 10th, had you returned it right away, there would have been a full refund. Although you called on May 6, the equipment was never unplugged until May 10. We sent you a prepaid label on May 6, and there is no tracking showing that you have packed up the equipment and sent it back. If you would like, we can email you a Fed Ex return label and that way you will be able to get it right back to us. You can have FedEx pick up the package or you can drop it in a FedEx drop box. Regarding the refund, we can work with you on that, but nothing can be refunded until we get our equipment returned. Please contact us at 800-226-5400, Ext., 0057 to discuss FedEx option and refund. Thank you!

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I had a problem with my first device not working, but besides that everything has been great. I like that it works on my cell phone.

I don't use it very often, but they have always been there right away when I have called.

They always give me good advice and answer my questions. The device is easy to use.

Battery goes dead too quickly. I have bumped it 3 times accidentally and they answered right away. It is way too heavy to wear around the neck.

Medical Alert checks in on me periodically to test my device and make sure it is working.'

This is fairly new to me, but my medical alert works good and the people are fine. I would say it is fairly expensive.

Had a similar device that was very expensive. I switched to Medical Alert because of their good price.

I am very active so I love the fall detection. The people on the phone have been very easy to deal with.

They always call on time and are very prompt. Medical Alert allows me to feel comfortable being alone.

The only thing that I don't like about it is that you have to charge the battery all the time.

I use the device every time I go out to my barn and it works just fine. The price is a little high.

Dropped my device once and they called immediately to make sure I was alright.

I passed out once and when I woke up, paramedics were in my house ready to help me. It has never failed me. They are very professional and thorough on the phone and I would recommend them 100 times over.

They do call to check up on you to make sure everything is working.

It is a good machine and they have been very helpful getting it up and running.

Pressed the button on accident so the police and an ambulance came to my house, so that is good to know that it works. I would highly recommend it.

Response time is wonderful and the speaker is loud enough to hear it all over the house. They are extremely nice and helpful.

The people on the phone are usually nice and helpful. The device has been very helpful.

A very good price and the customer service has been great every time I have called.

The price Is convenient and the people there have been very good to me.

This has only gone off accidentally once, but it worked great so I can't complain about the service at all.

Medical Alert is always on top of keeping me informed of what is new and what is going on.

Usually it works and I always get a good response.

I have had to use it a couple of times and it has really helped. Help has come right away.

The only thing I don't like about it is that it goes off unexpectedly.

I use the necklace and the portable GPS device. I take it with me in my purse if I need to go out. I fell one night and used it, and help came and picked me up.

Customer service is the worse. This company is a total scam, I got this for my mother and paid 6 months in advance for the service. My mother passed away a month into it and there will not refund you the remaining money paid. They take money out of your account without your knowledge and when you call them its a total run around. My mother passed away and they charge my account $559.95 when i sent the equipment back. They stated the was damage to it, which there was nothing wrong with it at all when it was shipped to them. They will not take care of you after you lost your loved ones when you have done nothing wrong. I have file a complaint with the BBB and then calling Attorneys General office. WATCH OUT FOR THIS COMPANY.

When I have to go shopping or I do yard wark at my home, I can take Medical Alert outside with me. I'm happy with the device.

I am disappointed that the separate device for fall detectionI ordered with the regular medical alert button did not function as promised.

because they cannot monitor a call from my shower and your bill collection system is one big headache

They are often difficult to reach. The devices are often problematic and they are always trying to sell you something more.

Was upsold a product I didnt't want and chrages were added to my charge card took 3 months of calls to correct