Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The company is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.

One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.

Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, there are no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages. 

Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences. 

The Good

  • Options to Suit Every Lifestyle
  • Extended Battery Life
  • No Hidden Fees
  • Medical Alert Pricing
  • Automatic Fall Detection
  • 24/7 Certified Monitoring Centers
  • 30-Day Money-Back Guarantee

Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.

Options to Suit Every Lifestyle

Whether you’re seeking security in the comfort of your own home or you're looking for something to support your on-the-go lifestyle, Medical Alert has you covered. 

With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need—anytime, anywhere. So whether you've suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by. All of the devices come with battery back-up so you’re protected in the case of a power outage, and they are all incredibly lightweight and waterproof, so you can even wear them in the shower–where accidents frequently occur.

At Home System:

Medical Alert's at-home system has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any device and an operator will respond immediately. 

Setting up the at-home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. That’s it.

On-the-Go System (MobileElite): 

Medical Alert's on-the-go system is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile device, lightweight wrist and neck buttons, carrying case, charging cradle, and cord. Just press the help button on any device to reach an operator.

The on-the-go system is also extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button. 

Extended Battery Life

The alert device battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on at-home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.

No Hidden Fees

Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.

Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.

Medical Alert Pricing

Medical Alert is one of the most affordable medical monitoring device companies on the market. You can pay monthly, semi-annually, or annually, but you’ll get the best rate if you pay annually:

  • At Home (Landline): Starts at $18.29/mo.
  • At Home (No Landline): Starts at $25.62/mo.
  • On The Go (MobileElite): Starts at $32.04/mo.

Automatic Fall Detection is available for an additional $10 in additional to your original monthly cost.

If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan. 

Automatic Fall Detection

Medical Alert's emergency services include fall detection on any medical alert system. The fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.

This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.

24/7 Certified Monitoring Centers

Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.

In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.

30-Day Money-Back Guarantee

If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is right one for them. 

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The Bad

  • Lost or Damaged Equipment Fee
  • No Activity Monitoring

Lost or Damaged Equipment Fee 

As with most medical alert companies, if the alert systems are lost or damaged by the customer, the customer may be charged a fee. However, this is easily avoidable since Medical Alert offers a protection plan for any panic button and alert system for just $5 a month.

No Activity Monitoring 

Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So customers who want to track loved ones have to purchase an app, but it’s less than $8 per month. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers. 

The Bottom Line

Medical Alert has had a solid reputation over the 10-plus years it has been in business. The company offers a full suite of affordable, easy-to-use products designed to keep you safe at home and on the go. Medical Alert offers Automatic Fall Detection, an invaluable service through which a highly trained emergency response operator is notified of a fall even if a user cannot push the help button. Medical Alert products are lightweight, waterproof, and extremely reliable. The company has quality customer service and affordable prices, making them a great choice for those looking for safety, security and ultimate peace of mind

This is definitely a brand to be given top consideration when looking for a personal emergency response system. Read Medical Alert reviews below to see what customers have to say about the company.

We'll Introduce You!

Call our recommended rep over at Medical Alert below.

1-(855) 402-6288

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User Reviews

Star Rating

4.3
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1,069 Reviews

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Joan Branham
September 30th, 2019 DETAILS
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Many errors on their part. Try to sell more services than you requested, aggressively. Never got warranty or receipt.

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James Ward
September 30th, 2019 DETAILS
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Very courteous and excellent customer service.

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Chris Clifton
September 25th, 2019 DETAILS
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Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

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Cathy Hamilton
September 25th, 2019 DETAILS
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New pendant with the fall alert is way too sensitive and seems to go off without cause, so much so that Audrey will not wear it when sleeping.

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Sharon Garoutte
September 25th, 2019 DETAILS
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It was not made clear to me that in order to be able to actually speak to someone if I pushed my alert button there would be a much larger montly charge on top of the extra charges I'm paying because I don't have a landline & to get the automatic fall button.

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Norma trono
September 25th, 2019 DETAILS
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They were excellent at helping to set me up with the service

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Elbert "Bud" McMullin
September 25th, 2019 DETAILS
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Sloppy handling of situations that are slightly out of the ordinary. Reps too specialized.

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Carl
September 17th, 2019 Philadelphia, PA DETAILS
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They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.

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Mary
September 17th, 2019 Antioch, CA DETAILS
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It just dropped from my bed to the floor and it dialed Medical Alert. So I know that it's very good if I fall. It's going to go off. The customer service are so so nice. You never get someone that sounds like they are tired or upset because we drop the medical alert and it goes off. They ask if the person is okay and that they are authorized to use it. Then they ask about yourself and if the person that you live with is okay. I just felt really really special.

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Mavis
September 17th, 2019 Fayetteville, NC DETAILS
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I fell off the bed and couldn't get my legs up. I called them and they were here and took me to the hospital and they were very good to me and helpful.

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Lucia
September 17th, 2019 Chicago, IL DETAILS
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We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.

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Jane
September 17th, 2019 Ellicottville, NY DETAILS
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They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

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Janie
September 17th, 2019 DETAILS
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I like the device because it's small and it's not heavy. The only problem is that sometimes when I check in during the months with my speaker thing, I can't hear.

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Bertha
September 17th, 2019 Richmond, VA DETAILS
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The device is simple to use. They are pretty good at any complaint you have, they try to straighten it out for you. My light went out and they sent me another one that stays one when the lights are out.

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Benoit
September 17th, 2019 Imperial, MO DETAILS
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So far I am satisfied, though it is expensive. It was quick response times and they called my daughter.

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Barbara
September 17th, 2019 Chelan, WA DETAILS
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Medical Alert is always calling me to make sure I have it hooked up right and can use it.

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Anonymous
September 17th, 2019 Utica, MI DETAILS
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They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.

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Dulcie
September 17th, 2019 Kiowa, CO DETAILS
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So far it has been a real good system for me. I like it very well and it works real good. It is always there when I need it.

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Linda
September 17th, 2019 Herington, KS DETAILS
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It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

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James
September 17th, 2019 Federal Way, WA DETAILS
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Whenever I make a mistake and push it, they always ask me if I am okay or if anyone around me needs any assistance. I check it every month to make it is working and it works every month. When you call customer support, they satisfy you promptly, they don't mess around because they care about being efficient.

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Sarah
September 17th, 2019 Nacogdoches, TX DETAILS
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I've been pleased with their services. You have to be careful not to brush up against something when it is hanging around your neck because it might accidentally get set off, though they are very polite when they answer.

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Anonymous
September 17th, 2019 Sparks, NV DETAILS
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It is very convenient and when I accidentally set off my alarm, they call me.

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Robert
September 17th, 2019 Salt Lake City, UT DETAILS
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We choose it for its reputation and reliability. It is pretty sensitive, it went off as I was going over some dirt roads in Idaho. I don't know how they sense it so I will probably cancel the fall alert after three months.

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Elizabeth
September 17th, 2019 Rehoboth Beach, DE DETAILS
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I am very pleased with medical alert. They are right on the ball and I feel very safe when I go out. I wear it all the time Sometimes I accidentally push the button and they are right there.

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John
September 17th, 2019 Wichita, KS DETAILS
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We used it once and it took about nine minutes and then fireman was over here.

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Anneliesse
September 17th, 2019 Germfask, MI DETAILS
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I like that somebody was right there, talking to me, that made me feel good. I am upset with customer service because I got billed for something I should not have been billed for and they did not take care of the problem.

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Nancy
September 17th, 2019 Flagstaff, AZ DETAILS
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The alarm is little bit annoying but other than that everything's been fine.

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Bertha
September 17th, 2019 Stamford, NY DETAILS
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My daughter told me to get a medial alert device after I fell and broke my hip and we picked this one. They are really good about answering questions or helping with anything I need.

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Rebecca
September 17th, 2019 Ukiah, CA DETAILS
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They respond to my calls real fast and get the fire department here. It doesn't take much to push the button and I like the way it works. I feel a lot safer now because before I was on the floor for three hours yelling for help and not all I do is push the button. It is a good device.

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Jacqueline
September 17th, 2019 Spencerport, NY DETAILS
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Most of the time I use it, it is by mistake but one time I lost my balance and fell in my bedroom and I hit it and I was very satisfied with it. They answered right away and helped me.

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David Briggs
September 16th, 2019 DETAILS
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Sales call to up sell 86 year old additional products is inappropriate. Very difficult to deal with customer service as all they seem to care about is selling next product.

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Cindy Brake
September 16th, 2019 DETAILS
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good service but do not like the up selling to my elderly parents

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Anna Marie Segal
September 16th, 2019 DETAILS
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I set off by accident in shower, but they called my contact, etc. Did what they said they would do. I feel safe.

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Brenda
September 10th, 2019 Prattville, AL DETAILS
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It is very sensitive but when it detects a fall they are on the line immediately. I like that is has GPS but it should be smaller.

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Bonnie
September 10th, 2019 Camden, AR DETAILS
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Medical Guardian is convenient and because I live alone, I can depend on it. The one time I mistakenly alerted for help, they came on really quickly.

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Dolores
September 10th, 2019 Danville, PA DETAILS
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It works well and is a good system and I like the price.

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Maggie
September 10th, 2019 Chipley, FL DETAILS
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I have been pleased with them. They always call me right back immediately.

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Karen Grise
July 25th, 2019 Franklin, IN DETAILS
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A huge pain to cancel service. My credit card account was charged in access of $500 annually and when my mother moved into assisted living and no longer had need of these services we were told they could not be discontinue until equipment was returned. In the midst of moving it took a while to remember to get the equipment boxed and returned. Once that was done and I called a month later to ask about my refund I was told that although the equpment had been received within 4 days of mailing I was supposed to call within 10 days to check so the cancellation date would be that day and funds would not be creditted back to my account for "25 business days." when I suggested that was unacceptable and ask to speak to a supervisor I was told the refund would be expedited and would show up on the account in "a couple of days." Two weeks later I just phoned again and was told that my refund occurred 2 days ago but would take a couple more days to show up on my account. Way overpriced service and poor way of treating customers.

Medical Alert Logo

Reply from Medical Alert

Aug 01, 2019

We looked in to this situation and are very for any difficulties the customer experienced. Our prices are among the lowest in the industry, and the services we provide get an A+ from the BBB. We see the customer called on 5/6/19 and requested a return label. Labels were sent to her on 5/6/19, 5/9/19 and 5/14/19. We received the unit back on 6/17/19. There is a signed agreement from the customer where it clearly states the unit is billed until it is returned. The refund was processed within 3 weeks. If there is anything else we can do, please do let us know. Again, Connect America values our customers and we are sorry you had difficulties with the label and returning the equipment.

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Janet Kline
July 23rd, 2019 Lutherville, MD

My neighbor has this and when she pushed her button for help this morning, she asked if they could call me. When I got the call, it came through as an unidentified caller. For some reason, I did answer. Normally, I do not answer these types of calls. I did go over and we resolve the situation. But, when I called back, no one in the company was even vaguely interested in the fact that I thought that they are not identification should come through as an emergency situation. They rather kissed me off on a subject that I think is rather important. No one in the company that I talk to would even give me the name of someone that might be able to react to my suggestion.

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dale
June 11th, 2019 DETAILS
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I can wear it in the shower, out in the yard, anywhere.

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Carol M. Ray
June 11th, 2019 DETAILS
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My device accidentally alerted the company and I did not hear the device in the other part of the house and help was here within 10 minutes of when the alert apparently went in. I don't answer the phone if I don't see a name or number I recognize and therefore didn't get the call from Medical Alert. My son called as you had notified him and his name showed on the phone so I answered his call. Now I know that a call from Medical Alert will show up on phone as "Rap Resp" so will know to answer it if it happens again.

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D Caesar
June 11th, 2019 DETAILS
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We had no ploblem.it well The only thing l didn''t like you have to set it up And the company is so far away.

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Helen Novak
May 29th, 2019 DETAILS
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Prompt service with very able tech service. I do not like the "necklace" it is too sensitive and causes many false requests for service.

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Claire Wahler
May 29th, 2019 DETAILS
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Quick response to Alert and followup to EMS, Fire, and Plice

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Betty J Applegate
May 29th, 2019 DETAILS
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Fortunately, I never have had to use them. But I do have to test the system once a month or so. Also they started charging $10 a month on my credit card for insurance which I did not request.

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Brenda Bass
May 29th, 2019 DETAILS
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Because it will not work seven miles from my home.

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Carolyn
May 22nd, 2019 Brooksville, FL DETAILS
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We were on automatic withdrawal for payments . The money was taken out of my account without advanced notice and ahead of when it was even due. We no longer need ed the equipment and iy was returned on the 6th of May . They received it on the 9th of May 2019. Called them on the 13th about my refund and was told it would take 5 to 7 days. Needless to say I still have not received my refund. Today I was told 2 different stories. One was that it takes up to 2 weeks and the other story was it could now take up to one month for my refund. It is starting to sound like a story . Now supposedly they will expedite my refund and it can take up to 72 hours. I don't feel I can believe them and will see what other options I have. They just seem to keep stalling .

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Thomas Urban
May 20th, 2019 DETAILS
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just knowing that it there when i need it

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Angela Dahlen
May 20th, 2019 DETAILS
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They responded immediately when button was pushed by mistake and also called both of my emergency contacts. It made me feel very safe

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Carolyn Darstek
May 20th, 2019 DETAILS
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Helps me feel safe since I tend to fall!