Good service and service and help great help on lost itemized

I've had excellent service from Medical Alert. I've never actually needed them, but occasionally I hit my button by mistake and they always respond. I feel guilty thinking I am bothering them, but they have never made me feel this way. - Even though I have rated them very high, I recently had a situation where I was mistakenly charged double for a new medical alert. I called them and they credited the $50.00 overcharge. However, I was charged $54.50 and and to date I have not been refunded the $4.50. I realize it's a small amount, but it's the principle of the issue. They overcharged me and they should refund me for the full amount.

The 2 times I fell I was outside of my house and the button didn't reach the base in the house.

It is very good and it is a good product . customer service people are so polite .

Although I have not had mine for very long, I feel confident about going out of town. The doctor suggested that I should not leave the city, but with the medical alert I can travel in Canada.

It gives us, (the family) piece of mind in the event of a fall. However the person who is benefiting from the service believes it is a waste of money and refuses to wear her bracelet. Her family is grateful that there are several buttons in her home in the event of the inevitable fall. She believes we should cancel the service because she has never had to use it! Very frustrating for family who live a good distance from her.

It was a more reasonable device & easy to operate.

They are quick to answer your questions. I am simply put out of one thing. I did not even have the device for two months and was informed that I had to get another device for around my neck to do different things. I think because it was so new I should have gotten it to begin with and not made to pay an additonal $40.00 for it. If this happens again I will simply cancel it. It is not as if I am senile because I still drive to and from work and work every day!

They are very knowledgeable to deal with.

The company does not read messages regarding who to call regarding new tools.

I have not called on this problem because I do not have my cell phone, I expect it to be returned before the end of MAY. THE PROBLEM IS the alarm went off AGAIN when I wasn't home. House was empty. The POLICE, SHERIFF AMBULENCE ETC CAME. They have informed me that THIS FALS ALARM, would be billed to me. I need you to send someone to check out system, I can not use it when I am not home, for fear it will go off AGAIN. INOW HAVE A LAND PHONE, NO GOOD IF I AM OUT. THE NO IS 386 337 1408. I hope this will be addressed ASAP. THANKYOU FRAN FEROLIE

I was 4 1/2 feet off the ground and fell. The automatic fall detection did not work. When I called to discuss issue I was told that the device needs to hit the ground, I wear it in front of me I fell and landed on my shoulder and back, not happy. Person I spoke to said as long as you’re not hurt you can push a button and It will work. What part of fall detection does this person not get. I am returning the device. What happened to me was just the reason I opted to get this device. Ago 68 live along.

It had all the features I wanted. When I have tested it, it always works and I think it is a good product and I am glad to have it.

Very easy to use and I find it very efficient. I did a lot of research on other brands and companies before deciding on Medical Alert. I have the GPS because we do a lot of bike riding and I wanted security if something happened. I feel confident if I have an emergency that they will be on top of it. When I do my tests they are right there. Anybody I have interfaced with has been more than courteous and they take the time to explain stuff. They are always there when I pick up the phone.

When I first got it, I wore it around my neck and after less than a week it broke and the button was lost so I had to do reorder and purchase a maintenance program in case it broke again. I was not happy about that but I have been wearing it on my wrist now and it is a little uncomfortable and gets in the way of writing and typing and things like that. I have accidentally pushed the button a few times and they have responded and taken care of it. They respond right away and keep responding until I answer and I think it is very good and attentive.

Medica Alert is always helpful with answering questions and walking me through things. I have always been satisfied when I have questions. I know they are there if I need them. I feel comfortable having it because I am a widow who lives alone. I wear the bracelet all the time. It is expensive and hard for me to keep up but I feel I need it in case of an emergency.

I saw it in a magazine and decided it was the right thing for me for the purpose of an emergency. I appreciate the help I get when I call for something.

My husband had Medical Alert and used it two or three times and they were wonderful and so I got it for me. I feel secure because I have it because if I fall, I think they will be here for me. It is expensive but I think it is important to have in case I fall so I think the money is worth it.

I have received very good service when I call with questions and they get back with me.

Had it for four years. Customer support asks for questions when I call but they never really informed me how to use the device, which is complicated but okay.

it's worth the amount of money you pay for it. I am very happy with them. I use it in the mornings when I go for my mile long walks and when I run my medical appointments and stuff like that. It works and anytime I have accidentally dropped it or do something I shouldn't, it goes off and they are there. They have great customer service, they call and make sue verything is okay and the device is working.

I like the idea of the wristband plus the thing around your neck but I don't like wearing it. I wish it wound come in white instead of black but it is very convenient and it doesn't get in the way. I feel comfortable that I have it. They answer right away and were here within minutes.

I like the fact that you can take it wherever you go. They are fast to come to your attention when you need help. Their customer service is fine.

At the time we though it offered everything we wanted to make it a safe and effective service. They don't have their billing figured out yet so we're still having an issue with that.

I have got no complaints about it. The price seems to be fair. I would definitely recommend them. They seem to be pretty accurate and they are always there if I test it or accidentally hit it.

I would recommend Medical Alert; I think they're good and there for you in an emergency. When I test they call right back and they seem very efficient, I have never had to use it in an emergency but I test is every once in a while. Any time I ask a question, they seem to have the answers for me.

I've had this sort of system before for years but I just moved so I had to get a new one. I found their ad and I thought I would check them out and I was very impressed. I know it is there if I need it and that's very good. I accidentally pushed the button one time and they called me back right away to see if there was a problem. They are a little expensive.

I would not recommend it because of the expense of it. Instead of the ten dollars a month we'll buy the new equipment when it comes out.

It's always been there and any problem is solved right way. It's been perfect, no problems.

It was a gift from my son because I have been to the hospital several times and it has certainly helped me when I really needed them. One of the best things about it is they're here in five minutes. They respond quickly and effectively. With no one else to call it is very important they got here in a timely fashion.

They're always there for me when I have called them. It has been a very positive experience.

Customer service is always top notch. The service is nice and they have been quick. The device is good and easy and could save my life one day.

Convenient and easy to use and good to have around though kind of expensive.

By far the best out there. I have a problem of falling every couple of hours per day and theirs is the only product that I found that had the proper amount of coverage.

They have always been able to help me and it works. This afternoon I leaned against something and it went off.

Easy to carry around the apartment and the main unit is right there in the middle so it's convenient. I wear it around my neck when I am at home. Once I accidentally set it off when I was sleeping and they were very attentive to see if I was alright. Sometimes I think the microphone isn't loud enough when I am in the shower but I was able to communicate with someone when I tested it.

I'm happy and satisfied with it. When I call, they pay attention right away and I get service before thirty minutes. They call me to see if everything is okay. I have tried others and I think I got the better one.

Every time I have had to use it there has been someone here fast. It has been excellent, I have not waited more than ten minutes for them to be through the front door.

Customer service is very knowledgeable and friendly. They answer the phone quickly when you call and ask a question. I researched several companies and I was pleased with the presentation and the personality of the sales person.

I don't see a way it could be any better. When I talk to them, they help me a great deal. I even lost the first one and I was little nervous but they sent me a new one immediately and I thought that was fantastic.

Medical Alert keeps us informed, if the battery goes down and if they think we need help they will call. It is very easy to push the button accidentally.

Had a problem with my last service so I decided to ty this one. I have used it twice by accident, so I know it works. The only problem I have is if I wear it and I bump my arm, I have the police at my door.

They are prompt and always courteous. It is easy to use and convenient and not very expensive. My family got it for me because I am by myself and they wanted to make sure that if anything happens, somebody would be able help. One time in the middle of the night I bumped the unit and people came to my door and they were banging on the door and I answered it and said I was okay. It's nice to know that if something happened they would be here quickly.

Response time is really good and the device is really loud so my dad can hear it really well. One time my dad fell out of his chair and couldn't get himself back up and the paramedics came and were able to get him back in his chair. The people are always helpful though I have had to call for different reasons and I do have to wait quite a while because they are pretty busy.

I think Medical Alert is kind of expensive but it works good. Every time I call they answer and when I tested it they answered immediately.

I suffer from a serious illness affecting but lungs and I have it with me all day. The device gets immediate notification to the command center and they respond rapidly.

Recently I had to use it because I was having breathing problems and I pushed the button and got wonderful service immediately. The are very responsive and kind. They are very kind when I have accidentally set it off and accepted my explanations. The machine is handy and very comfortable, you don't even realize you have it on. I would recommend it highly.

I've had it for a few years and I haven't had to use it for a fall but I like the fact that I know that I have it available working for me, it gives me peace of mind. It is easy to use. I am unhappy that the new device in one I shouldn't be sleeping in and the wristband is difficult to put on. The hole is too short and have an extremely difficult time clasping it. I am very unhappy with the wrist device now but until just recently I was feeling very positive. Also I have started paying more and since I don't like the wristband I was unhappy about that too.

They are either too sensitive or not sensitive enough, especially the fall detector. I have had several false alarms when nobody pressed the button and the first responders came to my door because we couldn't get to the phone because it was my old phone number. I called on Saturday and the office was closed and I couldn't reach any nobody and that disturbs me. There is a lot of room for improvement.

It went off once automatically when I touched something accidentally and it proved to be good.