Name: Medical Alert
Rating: 3.9

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Verified Customer

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Deb Williams Lakewood, NJ

I have used Medical Alert for many years for my Aunt. Terrific company, excellent support & customer service. Just had to cancel because my Aunt is now living where they supply the alert system. Had no problems cancelling and told the representative that I would highly recommend their services. Totally 5 Star!

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary Jo Robinson Sheboygan, WI

We bought this for my mother in law after father in law passed away ~ it has been a god send ~ their communication ~ fast response & overall satisfaction along with price I am a property manager for seniors & I recommend Medical Alert

4 years ago

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Verified Customer

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Doris Beamish Lake Zurich, IL

Sadly to say, I am not completely satisfied with Medical Alert. The help I get when needed as been great. However, most every month I get a call to check my unit which is just a chance to pressure me to invest in more available items offered. I am not able to afford any more than what I already have and tell the caller this every time. I am 88 years old and living on SS. This month I did get someone who offered to change all this, help me with unwanted costs on my last 2 bills and a name and number to call should my complaint be taken care of. Hope in Sept. I do not get another "pressure to invest call". There is no way I will be getting anymore money. Sorry!"

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please escalate any other questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Lynn Brown-Jones Denver, CO

This is my first try and I have found it an interesting experience since each time the alarm has been used it was an accident, The first experience was not pleasant the second time I learned it can be used when I am at a location with a medical emergency. This was very helpful information.

4 years ago

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Verified Customer

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Joan Helgeson San Francisco, CA

I think that your people do a terrific job! I have had some troubles with the equipment. The older version of my necklace was great, even with fall detection. The first new version also had fall detection but it was so sensitive that it would go off every time I was riding my mobility scooter. I now have a necklace without fall detection and a second one with fall detection but I don't wear it.

4 years ago

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Verified Customer

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Deldira Shelton Houston, TX

Give peace of mine while living alone. During the winter storm my daughter received a call from medical alert to notify her that they had received irregular signals from her equipment. I was because her power had gone out due to the storm storm.

5 years ago

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Verified Customer

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Mary Margaret Flynn San Carlos, CA

Does the job perfectly, called several times for my husband now deceased. And I feel safer here with myself but will soon move to assisted living situation. But your service which keeps me safe will be the last thing I disconnect, and then only after I have totally moved out of the house and into the senior home.

5 years ago

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Verified Customer

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C Atkinson Mechanicsville, VA

Satisfied multiple needs. The monitoring station was placed where my son can hear the alarm from his bedroom. I can trigger the alarm from my bedroom to summon him. He can turn off the alarm quick enough that Med Alert does not need to respond, while coming to render me assistance.

5 years ago

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Verified Customer

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Peggy Wilson Knoxville, TN

They have called in paramedics to help me get up when I fall or when I am sick. The equipment is really good. The call button has a case to use. It can go in a purse or on a belt. Also, like the bracelet option instead of the necklace. When I wear the necklace, I set it off accidentally. Staff have always been friendly and helpful.

5 years ago

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Verified Customer

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Robin Payne (daughter of Harold A. Wagner, Sr.) Port Saint Lucie, FL

My Dad will be 92 this year. He has accidentally pressed the "Button" a few times, and they always alert me right away. An ambulance has showed up at his home a couple of times be for the cancelled call is made. That tells me they are on the ball. I live about 50min from Dad and feel comfortable that he is in the hands of Medical Alert.

5 years ago

Reply from Medical Alert

Hi Robin,

Thanks so much for your feedback! It's always great to hear from caregivers. We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Carol Searfoss

They respond quickly when the alert goes out. I would offer different color or designs for the alert bracelet. I only use my fall detector occasionally because there were many false alerts. Nobody asked me about the lockbox when I spoke to the sales person. Too many addon charges.

5 years ago

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Verified Customer

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Beverly Murphy.

My Mother had a medical emergency in May, and it was handled quickly and efficiently. She has also pushed the button by accident a few times, and the person responding is always kind and understanding.

5 years ago

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Verified Customer

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Carolyn Cox

Any time if I accidentally hit my alarm or just for Testing it Testing. They respond immediately, I feel at peace knowing that if I do have a fall or and merchants II have it right here close to me and I can just push my button and know somebody will know I'm in need of help

6 years ago

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Verified Customer

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Doris M Johnson

Because many times I've accidentally bumped it and they are on it immediately they call me one time I was outside and the rescue squad pulled up and I didn't even realize that I bumped it so they are definitely a very good company

6 years ago

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Verified Customer

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Jane Ellicottville, NY

They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

6 years ago

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Verified Customer

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Linda Herington, KS

It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

6 years ago

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Verified Customer

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James Federal Way, WA

Whenever I make a mistake and push it, they always ask me if I am okay or if anyone around me needs any assistance. I check it every month to make it is working and it works every month. When you call customer support, they satisfy you promptly, they don't mess around because they care about being efficient.

6 years ago

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Verified Customer

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Rebecca Ukiah, CA

They respond to my calls real fast and get the fire department here. It doesn't take much to push the button and I like the way it works. I feel a lot safer now because before I was on the floor for three hours yelling for help and not all I do is push the button. It is a good device.

6 years ago

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Verified Customer

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Patricia Katzner

The cord that goes around the neck with the pendant on it is absorbent it constantly bothers me and makes me itch I might be a little allergic to it but maybe it's because of just absorbency all the oil's and everything in your skin and it's I don't know what to do with it and the other thing is there are so many medical alert places out there on the market now. I have called some of those places thinking it was the one I am hooked up with and they are somebody else going under that same name Great Call is one of them . I also think it would be nice if you could somehow get the pendant well a bracelet to go to way so I could talk to it and not have to carry that other big thing around in my purse. Not that it's so big but it's just another big bulky thing in my purse. And so many times I walk out of the house and forget to go back and get it. Sometimes it takes a long time for them to answer the phone maybe they're busy I don't know what the deal is on your end but it will ring and ring and I'm thinking if I am just sitting here and really having some bad problems waiting for them to answer I could lose probably several minutes waiting. I think you could have nicer bracelets that would look better on a person instead of them looking at it and say oh you've got to wear one of those bracelets . End of story hey story continues. Another thing I don't like is is the automated all the time why can't we just still waiting on the line why can't we just have a real person answer and we can be right with him and set of having to wait again and again and wonder am I going to the right place. Too much automated stuff need to talk to real person. The end.

7 years ago

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Verified Customer

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Virginia

When I first got it, I wore it around my neck and after less than a week it broke and the button was lost so I had to do reorder and purchase a maintenance program in case it broke again. I was not happy about that but I have been wearing it on my wrist now and it is a little uncomfortable and gets in the way of writing and typing and things like that. I have accidentally pushed the button a few times and they have responded and taken care of it. They respond right away and keep responding until I answer and I think it is very good and attentive.

7 years ago

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Verified Customer

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Rosalie

I like the idea of the wristband plus the thing around your neck but I don't like wearing it. I wish it wound come in white instead of black but it is very convenient and it doesn't get in the way. I feel comfortable that I have it. They answer right away and were here within minutes.

7 years ago

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Charlotte

My husband had Medical Alert and used it two or three times and they were wonderful and so I got it for me. I feel secure because I have it because if I fall, I think they will be here for me. It is expensive but I think it is important to have in case I fall so I think the money is worth it.

7 years ago

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Verified Customer

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Anonymous

It was a gift from my son because I have been to the hospital several times and it has certainly helped me when I really needed them. One of the best things about it is they're here in five minutes. They respond quickly and effectively. With no one else to call it is very important they got here in a timely fashion.

7 years ago

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Verified Customer

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Julia Whitesburg, GA

Customer service is very knowledgeable and friendly. They answer the phone quickly when you call and ask a question. I researched several companies and I was pleased with the presentation and the personality of the sales person.

7 years ago

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Donna Mission Viejo, CA

I've had it for a few years and I haven't had to use it for a fall but I like the fact that I know that I have it available working for me, it gives me peace of mind. It is easy to use. I am unhappy that the new device in one I shouldn't be sleeping in and the wristband is difficult to put on. The hole is too short and have an extremely difficult time clasping it. I am very unhappy with the wrist device now but until just recently I was feeling very positive. Also I have started paying more and since I don't like the wristband I was unhappy about that too.

7 years ago

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Verified Customer

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Dorothy Lakeland, FL

I feel really safe with Medical Alert. I'm ninety-one years old and it gives me peace having it. When I have had to use medical alert they have been one hundred percent great and helping me I have recommended it to other people too.

7 years ago

Reply from Medical Alert

Hi Dorothy,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Denise Philadelphia, PA

They let me know if the system's not running or if I need any help. If I hit a button the wrong way, they immediately answer to make sure everything's okay. It would be nice if they could contact doctors or whatever so they know.

7 years ago

Reply from Medical Alert

Hi Denise,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Claudia

I used it two weeks ago. The doctor ordered me to get to the hospital so I used my medical alert to call an ambulance and it worked beautifully. They respond instantly when the buzzer goes off. I use the bracelet rather than the one around my neck because it's too long for me. It's very loud.

7 years ago

Reply from Medical Alert

HI Claudia,

So happy to read your review! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Cheryl Costa Mesa, CA

They've always answered the phone have been very polite and courteous. They've been very helpful and when I accidentally bumped into it or whatever the case may be, they call me and they found out what's going on. I'm always able to get ahold of them.

7 years ago

Reply from Medical Alert

Hi Cheryl,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Dorothy Southern Pines, NC

I've had to use it twice and they've come within ten minutes. Both times they were excellent, the ambulance, the whole thing. I wear the wrist one but I think I'd much rather have the one that hangs on my neck. They've been right there when I needed them and even when I wanted to check it. They are very kind and excellent.

7 years ago

Reply from Medical Alert

Hi Dorothy,

So glad your device has been a help to you and is working as it should be to keep you safe.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Dorothy Ocala, FL

They've been very responsive to my call and seem to know what they're talking about. It's small and not getting in the way. You have the choice of the wrist or around your neck or on your clothing. It's just easy to wear and use.

7 years ago

Reply from Medical Alert

Hi Dorothy,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Josephine Orland Park, IL

I did use it on several occasions and I was very pleased. I had the ambulance that came. They took me to the hospital. They were very good. They were right on the ball. They'd come immediately. They're very pleasant and they do everything to help you. I had a broken piece and they sent me new ones with no problem.

7 years ago

Reply from Medical Alert

Hi Josephine,

So glad your Medical Alert device got you the help you needed right away!

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Shelli Barnes Cleveland, TN

They are always fast to respond, fast to send help over. When I was at work they would call me to tell me that my husband fell and that they were sending an ambulance to my house and then they would call the paramedics to find out my husband's status and let me know.

7 years ago

Reply from Medical Alert

Hi Shelli,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bob Ozone Park, NY

I had a severe attack and told them that I needed an ambulance, and they got one to me within 7 minutes. It usually takes at least 30 when I call 911. I had a problem with one of my pendants, but they called me to let me know they were monitoring something wrong with it and they sent me a new one right away.

7 years ago

Reply from Medical Alert

Hi Bob,

Excellent review! Thanks for letting us know and so glad you're ok.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Brenda The Bronx, NY

You push the button, and they call to ask if you are okay. As soon as they know you're not okay, they send someone to you right away. I tested it once and they were at my door within five minutes. I like how they treat their customers so well.

7 years ago

Reply from Medical Alert

Hi Brenda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Charlotte Marion, IA

They are much cheaper than what I have found elsewhere. I love that they're so prompt and a nice company to be with. I love the device because I can either carry it in my pocket, on my wrist, or around my neck. It's very handy. When I push my buttons, they respond very quickly.

7 years ago

Reply from Medical Alert

Hi Charlotte,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Nancy Powell, TN

Every time I call with a question, I always get an acceptable reply. I have found that the chain around my neck is a little but too long. The button with swing and call because of it. I went on a walk once and when I came back I found fire trucks outside of my house because it had called them and I couldn't answer the phone.

7 years ago

Reply from Medical Alert

Hi Nancy,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to get the wrist version since it sounds like your pendant is bothersome to you.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Moline, IL

I've found it very useful. One time I fell in my garage and hit the back of my head and it was very good that I had the medical alert with me so I could call someone. The device has never failed me, every time I've fallen. It is expensive but worth what I pay.

7 years ago

Reply from Medical Alert

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Cecelia Naples, FL

They have contacted me on several occasions to see if it's working. I think the necklace needs some improvement, I have trouble trying to undo it. I recently got the fall detection one, but I have not used it a whole lot because they told me not to wear it at night when I am sleeping.

7 years ago

Reply from Medical Alert

Hi Cecelia,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like a bracelet instead of the pendant.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Cynthia Osburn, ID

I can go any place with this device. I've had a different kind that I couldn't go outside or even the back of my house with it. I feel much safer with this device. the device works really good, but I wish it was more delicate or smaller.

7 years ago

Reply from Medical Alert

Hi Cynthia,

We do have a wrist version of the Medical Alert so if you're interested, please call Susan from our escalation team at: 800-226-5400, Ext. 0093 to learn more about it.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Sumas, WA

I needed something to save my life so I got this. I've had to use this a few times when I went into Afib and I had no one around me at that time. It works when you need it. and when I have messed up with it ,they've always fixed and corrected it right away.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Barbara Detroit, MI

I needed some type of system that could help me in case of fall or injury because I live alone. They have been able to answer all my questions that I've had and to assist me to any way that I needed. When I went out of town recently, I didn't know if I should take the entire equipment with me not, but I took it with me and during the process, I lost it. Customer Service was so good and they were able to tell me exactly where it was. I hadn't lost it, but left it in my car. With the info that they have they can get your family aware of what's going on with you.

7 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Dolores

I fell and hit the back of my neck and I couldn't get up. Medical Alert notified my son and the ambulance. It didn't take very long for them to get to me, maybe 10 minutes and then they took me to the hospital. Its dependable. and I like them very much.

7 years ago

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Verified Customer

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Clara

We knew we needed the protection and it's a dependable system and company. I have set it off by accident twice and my husband and I were very pleased that medical alert alerted our son within a few minutes that something was wrong. I sleep with it during the night. I find it the device very heavy around my neck.

7 years ago

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Verified Customer

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Norma

I'm not nervous now, I feel safe with it. I'm in the house by myself so I wear it all the time. I wear it outside around the yard and in my home. I have one that I wear at night and another to wear during the day. I'm afraid of falling so I have it, and wear it all the time. I feel secure with it.

7 years ago

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Verified Customer

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Yvonne

I haven't had the opportunity to use the device, but anytime I have a problem with the device, they are extremely helpful. Any issue I've had, they call back to check and see if I have more problems. They are extremely professional, and very patient. I value their assistance. They support testing once a month to ensure the device functions well.

7 years ago

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Verified Customer

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Donna Ivanhoe, MN

I was very happy to get a call from a representative over at Medical Alert. She was very helpful and explained everything to me so well. It was a very good experience for me. I have no problems with the equipment, and feel very safe using it.

7 years ago

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Verified Customer

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Anonymous Carlsbad, CA

I inadvertently used it once when I rolled over in bed where I sort of smashed my bracelet against something, I was called immediately, and I was able to tell them it was an accident. It's easy to use and they are very responsive.

7 years ago

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Verified Customer

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Anonymous Natchez, MS

I needed this in case of an emergency when I needed to get in touch with someone if I had a problem. One time I had to use it when I passed out. I was able to punch the button, then I passed out again. They responded right away and got me help.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Anonymous Lillian, AL

We first heard about Medical Alert in a postcard that was sent to our house. We haven't had to use it yet, but have tested it twice so far. They were very prompt and efficient in the tests we did, and it's easy to use. All you need to do is push the button, then it works.

7 years ago