Name: Medical Alert
Rating: 4.1

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Verified Customer

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Donna

The price is high for seniors on a fixed income. Also when we got it and set it up. It said to test so we tested it and instead of the person talking through the box they were calling on the phone. If my grandmother falls she may not have her phone with her thats why we got the medical alert button.

8 months ago

Reply from Medical Alert

Donna, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 6th, 2025

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Chistopher

I am very impressed and thankful for this service. The devices work well and the people I deal with are very friendly, knowledgable, and helpful. I had to use this service for a medical emergency and I found it extremely effective. This is an invaluable and necessary service. Great job!!!

5 months ago

Reply from Medical Alert

Christopher, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Sep. 12th, 2025

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Carolyn

I like the comfort of knowing if I need help all I have to push my button I wear around my neck and help will be on the way. My husband has a hearing problem so if he doesn't hear me, if I need help I know I have a backup!

9 months ago

Reply from Medical Alert

Carolyn, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

May. 23rd, 2025

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Janet

Since subscribing to Medical Alert with Connect America I have not needed to push the Help button; so I can't evaluate that service but do feel like I was given a satisfactory solution to the problem of not being able to change the help button from pendant to wrist band.

9 months ago

Reply from Medical Alert

Janet, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

May. 13th, 2025

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Carmen

I’m happy with the watch I’m sure I’ll receive the best results when And if I fall and need help. I placed the key lock under my reath Because I don’t have a door knob

9 months ago

Reply from Medical Alert

Carmen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

May. 12th, 2025

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Patricia

I have been very pleased with Medical Alert! They have answered alerts quickly. I feel I am safely covered when wearing your unit. Your staff is knowledgeable and polite. I rate you AAA+++.

10 months ago

Reply from Medical Alert

Thank you so much for your kind words, Patricia! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Apr. 25th, 2025

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Janice

jessica was very professional and through

1 month ago

Reply from Medical Alert

Jancie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 22nd, 2026

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Guillermo

I feel safe knowing I have some one to call.

1 month ago

Reply from Medical Alert

Guillermo, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Jan. 9th, 2026

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Sheena

It’s going good. I just have to be diligent in wearing the pendant.

1 month ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Rita

Just picked them by chance, and I’m happy

1 month ago

Reply from Medical Alert

Rita, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Elvia

I’ve been contacted several times immediately after hitting my alert watch, even by mistake…A sign of the ability to provide the service when needed. In addition, service representatives are professional, kind and respectful.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Elvia! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025

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Vivian Logan

1 year ago

Reply from Medical Alert

Thank you for your kind words, Vivian! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Dec. 16th, 2024

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Kathleen

Response is wonderful. We have the we have the watches. Unfortunately my husband is hard of hearing so he doesn’t know if his watch goes off and EMS has come out twice when not needed. The watch does not vibrate but only talks to you and he can’t hear it.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Jo

I did my research and picked Medical Alert for their excellent ratings by independent raters. Then I got a really good price for all I received--including a door lock. They have been responsive when I asked for a new cord for my button, and have always answered very quickly when I have called with questions. I recommend this company.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Alice

It’s a wonderful device but the one thing I don’t understand I paid for a lockbox and I never received it so that’s the only bad thing I talked to fella on the phone and I paid $23 and some change a month but never received the lockbox for my mom‘s house

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Susan

It hiver me comfort to know help will be available when i really need it. I have fallen more times than i can count. Because of my knees & insufficient strength in my arms i cant get myself up again. It is a tremendous help to have competent people to help me to my feet & make sure i really am ok.again.

1 year ago

Reply from Medical Alert

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Judith

When I accidentally pushed my medical alert button in my jeans pocket by leaning into a table and didn't yet know how to stop the call, we had two EMTS coming through our front door within minutes by accessing the lockbox outside near the door. It was all very impressive both the response time and the attitude of the two responding techs.

1 year ago

Reply from Medical Alert

Thank you, Judith! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Tom Tribley

I got this for my 92 year old mother after a near fatal battle with Covid. She’s actually used it once already, and I have to give them high marks for the expeditious service they provided. They called the ambulance and then me, and though I’m only 5 minutes from her, the EMT’s were already in the house and attending to her before I got there! High marks for that! So why did I only give 3out of 5 stars? That’s due to the relentless hounding that their sales staff hammers you with after the purchase! Calling under the auspices of “have you tested your pendant lately?”, the call quickly turns into a sales pitch to get you to buy add ons! Two weeks after my mother used hers in a situation that had her transported to the hospital, the sales people called once again saying “the pendant hasn’t been tested or used!”. Once again, just an ill researched attempt to make another sale!

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Teresa

In the second week that I had it I had to push the button and they answered me right away. They Hecould hear me saying something but not understand but asked if I needed help and heard me say yes and sent the ambulance. I don’t like that they want to tack on $7.99 month for damage insurance.

1 year ago

Reply from Medical Alert

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Michelle Wilson Philadelphia, PA

I'm happy with the medical alert except for one thing that bothers me (1) I wear it all time as instructed. (2) I have both the pendant and the wrist bracelet, but I am a Decorative Artist and I paint large decorative items such as chairs, end tables, trunks, etc., which require moving them around, etc. to paint them. In the process, I have very frequently accidentally brushed them and set off the alarm. I live alone and the base is downstairs so I do not know I've done it until the ambulance and attendants are at my door. This could so easily be prevented if the button on my person could make a sound or beep when accidentally set off and I could cancel it. It makes no sound and I cannot hear the alert from upstairs in my studio. This has happened 10 or 12 times in the last couple of years. I do however appreciate the prompt response the teams give to the alarms. In the event it was a necessay alert they are very quick, responsive and so caring.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Minerva Saint Charles, IL

it is easy to set up and just wear it. the only trouble I have is when I accidentally lean on something and pushes the button. I wish it was less expensive. the button works fine and the response from the company is excellent.

1 year ago

Reply from Medical Alert

Thank you, Minerva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Marcia Issaquah, WA

I feel like medical alert is really watching over me. I accidentally dropped my alert after I had taken it off and my mobile device sounded right away. In the past I have had it connect with a live person to double-check and be sure I was okay. They are so thorough and understanding.

2 years ago

Reply from Medical Alert

Thank you, Marcia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Carol

I'm well pleased with Medical Alert. The only problem I've had is has been that one day, a week or so ago, the Life Squad visited me twice in one day, because the alert button summons them, though I hadn't pressed the button

2 years ago

Reply from Medical Alert

Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Donald Carol Stream, IL

It is cumbersome in that it uses the landline. In one situation, the response was not quick enough that we actually had to initiate a call to 9-1-1 and could not use the landline but a cell phone. While on the cell phone with dispatch is when the Medical Alert team came over the system to ask if we needed assistance. Otherwise, the response has usually been timely even with a false alarm.

2 years ago

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Verified Customer

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Sharon Eureka, MO

Great company. I bought this service for my mom and she has “accidentally “ set the watch off several times. The people were kind and understanding and complain supportive of my mom. It is a comfort to know this company is there for her and a button away.

2 years ago

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Roberta Martinez, CA

2 years ago

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Paula Nelson Middletown, VA

I do have a problem I think my emergency call list might have a problem that I'll address by calling you. It appears my home number and my emergency call number is the same so when they call my emergency contact number they got a busy I assume you were calling me on my home number as well. It just seems to be a set up issue and I need to get in touch with you for that. Other than that I think the system is wonderful it does everything that I need for it to do and more.

3 years ago

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Elida Epperson Sherman, TX

Every time I have spoken to Medical Alert, I have been very pleased with the people I have spoken to. My issue has been resolved on the first call. Today I spoke with a lady who was exceptionally pleasant and it was joy having spoken with her.

3 years ago

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Susan Heminger Tiffin, OH

My 95 year old mother in law has caused some accidental calls by unplugging or leaving phone off the hook and they have been wonderful about it. She fell once and they called but luckily she was okay. I've feel comfortable knowing she has this reasonably priced service.

3 years ago

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Annabel Smith Spring Lake, MI

It gives the customer peace of mind knowing their call for help is going to be answered promptly. I have not had to use my Medical Alert for an emergency. However, when testing the Medical Alert the personnel answers promptly and courteously.

3 years ago

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Charles Hirschauer Batavia, OH

Fortunately I haven't had a fall since getting Medic Alert, however each time I have accidently dropped it or bumped the button, they have immediately came on over the speaker to ask if I am alright. This makes me feel very safe!

3 years ago

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JoAnn Gatti

The Medical Alert team is very responsive to your pushing the alert button. However, the alert button is very sensitive and even pulling a jacket sleeve over the alert has set it off. Also, the necklace alert button is as sensitive. It has been set off by hitting the button against a table edge! As I said, the response has been great. I am embarrassed by the fact that the team has to take time so often to answer my false alerts!

3 years ago

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Robert H Kammer Silver Spring, MD

They always respond. So far all of my calls have either been unintended or unrealized calls. I am suprised how quickly they respond, even when I'm in the shower and can't answer their call. Someone was at the door even before I could get out of the shower.

4 years ago

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Beverly Aspenleiter Novi, MI

One day I threw my jeans on my bed.I forgot my alert button was in my pocket. A voice came on and said I have detected a fall. If not press the button. This is the first time it happened, but it sure gave me a wonderful feeling of security. I recommend this for anyone that lives alone . I didn't think I needed one, but I sure am glad I have it.

4 years ago

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Deb Williams Lakewood, NJ

I have used Medical Alert for many years for my Aunt. Terrific company, excellent support & customer service. Just had to cancel because my Aunt is now living where they supply the alert system. Had no problems cancelling and told the representative that I would highly recommend their services. Totally 5 Star!

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary Jo Robinson Sheboygan, WI

We bought this for my mother in law after father in law passed away ~ it has been a god send ~ their communication ~ fast response & overall satisfaction along with price I am a property manager for seniors & I recommend Medical Alert

4 years ago

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Doris Beamish Lake Zurich, IL

Sadly to say, I am not completely satisfied with Medical Alert. The help I get when needed as been great. However, most every month I get a call to check my unit which is just a chance to pressure me to invest in more available items offered. I am not able to afford any more than what I already have and tell the caller this every time. I am 88 years old and living on SS. This month I did get someone who offered to change all this, help me with unwanted costs on my last 2 bills and a name and number to call should my complaint be taken care of. Hope in Sept. I do not get another "pressure to invest call". There is no way I will be getting anymore money. Sorry!"

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please escalate any other questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Lynn Brown-Jones Denver, CO

This is my first try and I have found it an interesting experience since each time the alarm has been used it was an accident, The first experience was not pleasant the second time I learned it can be used when I am at a location with a medical emergency. This was very helpful information.

4 years ago

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Joan Helgeson San Francisco, CA

I think that your people do a terrific job! I have had some troubles with the equipment. The older version of my necklace was great, even with fall detection. The first new version also had fall detection but it was so sensitive that it would go off every time I was riding my mobility scooter. I now have a necklace without fall detection and a second one with fall detection but I don't wear it.

4 years ago

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Verified Customer

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Deldira Shelton Houston, TX

Give peace of mine while living alone. During the winter storm my daughter received a call from medical alert to notify her that they had received irregular signals from her equipment. I was because her power had gone out due to the storm storm.

4 years ago

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Verified Customer

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Mary Margaret Flynn San Carlos, CA

Does the job perfectly, called several times for my husband now deceased. And I feel safer here with myself but will soon move to assisted living situation. But your service which keeps me safe will be the last thing I disconnect, and then only after I have totally moved out of the house and into the senior home.

4 years ago

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Peggy Wilson Knoxville, TN

They have called in paramedics to help me get up when I fall or when I am sick. The equipment is really good. The call button has a case to use. It can go in a purse or on a belt. Also, like the bracelet option instead of the necklace. When I wear the necklace, I set it off accidentally. Staff have always been friendly and helpful.

4 years ago

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C Atkinson Mechanicsville, VA

Satisfied multiple needs. The monitoring station was placed where my son can hear the alarm from his bedroom. I can trigger the alarm from my bedroom to summon him. He can turn off the alarm quick enough that Med Alert does not need to respond, while coming to render me assistance.

4 years ago

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Robin Payne (daughter of Harold A. Wagner, Sr.) Port Saint Lucie, FL

My Dad will be 92 this year. He has accidentally pressed the "Button" a few times, and they always alert me right away. An ambulance has showed up at his home a couple of times be for the cancelled call is made. That tells me they are on the ball. I live about 50min from Dad and feel comfortable that he is in the hands of Medical Alert.

5 years ago

Reply from Medical Alert

Hi Robin,

Thanks so much for your feedback! It's always great to hear from caregivers. We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Carol Searfoss

They respond quickly when the alert goes out. I would offer different color or designs for the alert bracelet. I only use my fall detector occasionally because there were many false alerts. Nobody asked me about the lockbox when I spoke to the sales person. Too many addon charges.

5 years ago

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Verified Customer

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Beverly Murphy.

My Mother had a medical emergency in May, and it was handled quickly and efficiently. She has also pushed the button by accident a few times, and the person responding is always kind and understanding.

5 years ago

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Carolyn Cox

Any time if I accidentally hit my alarm or just for Testing it Testing. They respond immediately, I feel at peace knowing that if I do have a fall or and merchants II have it right here close to me and I can just push my button and know somebody will know I'm in need of help

6 years ago

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Doris M Johnson

Because many times I've accidentally bumped it and they are on it immediately they call me one time I was outside and the rescue squad pulled up and I didn't even realize that I bumped it so they are definitely a very good company

6 years ago

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Jane Ellicottville, NY

They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

6 years ago

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Linda Herington, KS

It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

6 years ago