Name: Medical Alert
Rating: 3.8

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Verified Customer

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Warren Camden, NJ

Sometimes it's hard to get through to a person on the phone. Half the time that person acts like they could care less about your issue. The last time I called the girl said that she was going to replace our unit. Ours wasn't working at all. She said she would send one out. She started to and the call but I asked her when the unit was gonna be sent out she said the next day. I asked when it was going to be received because she was still turned on the call and she said oh that will be next Thursday. I was calling on Friday. I explained to her that there was no way that we could be without a unit for an entire week I explained that I needed the unit overnighted. She did it. It was just frustrating because if I had not stopped if I had not asked questions it would've been an entire week before I received what I needed. I did not feel that she cared and I felt like I was annoying her.

8 years ago

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Verified Customer

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Francis East Providence, RI

My father had to use the system twice & I was immediately notified by medical alert. When the system was activated in error the operator was very understanding. I would recommend Medical Alert to people in need of this type of assistance.

8 years ago

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Nancy Volpintesta Appleton, WI

I think Medical Alert's customer service is good. Sometimes it takes a while for them to come online when the alarm goes off, but they're very good with asking questions and making sure you're okay after that. So far, I liked using it. One thing I don't like is that sometimes it goes off when I don't want it to go off. Besides that, I do have to say that the cost went down. I appreciate that.

9 years ago

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Verified Customer

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Elizabeth Eckert Newmanstown, PA

I purchased Medical Alert for a family member because she kept falling when nobody was around. Their representatives were very good. When she pushes the button for help, somebody's always here. There's no waiting and they send help out if it's needed.

9 years ago

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Verified Customer

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Patricia Brownell Cocoa, FL

I honestly don't know what system I bought, but I do like using it. I haven't had a problem with their customer service, and my overall experience has been good. Even the fire department has come over several times because I pressed the button.

9 years ago

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Maria Labriola Flowery Branch, GA

Our system went off one time, and the police and EMT broke into my house because nobody answered. I was in a hotel at that time, and they tracked me down to there. They did a great job tracking me down and calling all the numbers I provided. Plus, they nailed everything back into place, and did a great job with that as well. I'm just very pleased with it, and very happy that I have it. The people who answer the phone are very polite and very knowledgeable. I called for help once while I was away from home, and they still called my husband, just to let him know what had happened.

9 years ago

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Verified Customer

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JF Upland, CA

My daughter had been telling me to get a service like this, but I didn't think we needed it until I fell. I think the service is wonderful; they're very nice people. One day I dropped it, and somebody came on the line right away. It's nice that they're right there when you need them to be.

9 years ago

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Constance Coyle Old Bridge, NJ

Their representatives were very polite and very nice the couple of times I've had to use it. They sent the ambulance right away, and it was here within a few minutes. It annoys me to wear the necklace around my neck, but it does work. I think every senior should get one.

9 years ago

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Julia Emch Trinity, TX

My son had me purchase Medical Alert after I fell, and I think their customer service has been very well so far. I purchased the device that goes around my wrist, and they've been very prompt to answer when I've had to use it. It's been a very positive experience.

9 years ago

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Verified Customer

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Gladys Jimenez Rolling Meadows, IL

Before going with Medical Alert, I paid $60 for the same service, so this one is cheaper. Plus, the representatives were very good. I love using it! I fell one time, and they sent the paramedics right away as soon as I pressed the button. In my opinion, anybody that's over 60 years old should have it, just in case they fall and can't get up.

9 years ago

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Donna Nichols Kannapolis, NC

They tested my call button periodically, just to make sure everything was in order, so I think they were very good. Plus, I haven't had a problem with their devices so far. Overall, I'm very happy with it, and I really think it's great!

9 years ago

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Verified Customer

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Mary Murphy Bradenton, FL

My husband died, and I was alone, so I decided to purchase a service like this. I've had it for a little over 2 years, and I only had to use it once. It was worth every dollar! The paramedics came over immediately; they saved my life!

9 years ago

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Verified Customer

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Mary Looney Genesee, PA

This saved me the 3 times I've fallen! I have an improved pendant that detects a fall immediately, and it's been outstanding. They come when you need them, and I just like the equipment. Medical Alert has always been there for me.

9 years ago

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Verified Customer

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Mary Brown Troy, AL

They're excellent! I fell this past January, and I had a really hard time getting back to my room, from the living room. I called through Medical Alert, and they helped me get right back where I needed to be. I just absolutely love it, and my children like it because they got a peace of mind; and I do to!

9 years ago

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Verified Customer

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Marie Kadden

The system has been coming in handy. There's been a few falls, and they come over right away, so it's been very helpful. I'm so thankful that they're available all the time, and that they are really reliable. The paramedics are here right away. It's really been a life saver.

9 years ago

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Verified Customer

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June Bensinger Schuylkill Haven, PA

The customer service has been very good. I use a walker to get around, and I'm prone to falling down and smashing my face all the time, so I like it. I used it a couple of times now. I just push the button, and they automatically answer.

9 years ago

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Anonymous Madison, NC

It's been very helpful because I've fallen several. Due to a few back surgeries and knee replacements, if I fall now, I can't get up by myself, so they've been really good. they're here in a few minutes. It's been a very positive experience; they've been very helpful.

9 years ago

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Verified Customer

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Dillard Blackwell Greensboro, NC

My husband and I are alone most of the time, and we thought we needed some way to get help. I think Medical Alert is great! It probably saves my life at large. They're always quick, so I feel really good about the happenings.

9 years ago

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Verified Customer

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Pamela Flynn Oxnard, CA

They've helped me so much. I purchased the Fall Detection for ten extra dollars a month, but it does not go off automatically. Besides that, I think it's worth every penny, because it gives you that little security. Overall, they're very good.

9 years ago

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Eleanor Bell Beaverton, OR

We like using it very much. I purchased it for a family member, and she's used it a couple of times already; it works very well and very fast. I think that this is for anybody that is taking care of an elder person that can't be there all the time. It's very essential to have something like this.

9 years ago

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Marcia Osprey, FL

At first, the device was a little shaky, but it's come a long way. It's really good. I've had a couple problems, but we ironed them out and I'm very happy with Medical Alert. I don't know too many people that have Medical Alert, but I know my experience has been good. Whenever I call, they're there for me, and I don't know what I would do without them.

9 years ago

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Verified Customer

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Betty Rogers Louisville, KY

I have trouble with the necklace because it got tangled on my clothes. It's actually been wonderful. I don't worry about falling anymore because I know somebody would come if I push the button. So far, I haven't had a problem with it.

9 years ago

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Verified Customer

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Vera Banks Wilmore, KY

It's been great! I have a few health issues and they've been very good with me, regardless of anything. When I broke my wrist band, their representatives were always nice and even sent me a new one. I have no complaints whatsoever about them.

9 years ago

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Verified Customer

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Kenneth Cribbs Decatur, IL

The features are great and I like the idea behind it, however, I don't like that it's too sensitive. I set it off frequently and it's not very comfortable around my neck, so I don't wear it very much. Besides that, I'm satisfied with the quality of their service; it's also very affordable.

9 years ago

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Pauletti Lasley Ames, IA

Luckily I haven't had to use it but it works fine. I had a stroke several years ago and my balance is not the best, so this was definitely a good option for me. They treat their customers very good and I've had an excellent experience.

9 years ago

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Verified Customer

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Judie Govern Hardin, KY

Every time it's gone off by accident, they've called me immediately. That's really good because at my age, it's a little concerning to live alone. All I can say is that I'm definitely satisfied with the service they've provided.

9 years ago

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Verified Customer

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Roberta Rose Brooklyn, NY

As a senior living alone, it's good to have a service like this. My previous system was sending an alert for each movement, but now I have a new one and I'm very much satisfied with it. It makes me feel good because it gives me the confidence to go out of my house without a problem.

9 years ago

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Verified Customer

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Douglas Davidson Portland, OR

After several falls I decided I really needed this service. They were fantastic and very knowledgeable! One of the representatives didn't know the answer to one of my questions, but put me on hold to find it. It gave me a lot of peace of mind. My wife and I are really happy to have it; it's like my little buddy who keeps me going.

9 years ago

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Teresa Belcher Pasco, WA

I'm very satisfied with Medical Alert! I feel a little more secure when I'm alone and I've had a very positive experience with it so far. It's a little too sensitive at times but they answer right away, they don't mind if the it's a false alarm or not. That is very much appreciated.

9 years ago

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Verified Customer

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Vicki Hightower Malakoff, TX

I purchased this service after falling 3 times in 2 weeks, and so far it's been great! Although I haven't used it, I definitely feel safer with it. The representatives were very nice, very kind and very helpful. I'm extremely satisfied with the service!

9 years ago

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Celia Giles Rio Rancho, NM

My kids thought it was time for me to get something like this, and so far it's been great! They have great customer service and my loved one and I are definitely satisfied with it. Everybody above their 70's should get one because they're very handy to have, in case something happened.

9 years ago

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Verified Customer

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Larry Keene Chester, VA

My mother was getting worried about my safety because my balance is bad, so we got the device that detects a fall. I know it works because I dropped it once already and they immediately came online. It really is a good thing.

9 years ago

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Verified Customer

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Rose Howington-Gurley Fernandina Beach, FL

It gives me a whole lot more confidence to go out and be doing different things without having to worry about getting stuck outside again. Everybody was helpful and understanding, they weren't upset when there were false alarms. It's just great!

9 years ago

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Verified Customer

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Mary Pasternac Tucson, AZ

Thank goodness I haven't had to use it, but I'm happy to have it. I am 95 years old so I think it was about time I bought it. They have done a great job! A good example is the time I fell and passed out; they sent help right away. I'm just very satisfied with the service.

9 years ago

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Verified Customer

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Roxine Weichel Beatrice, NE

My experience with Medical Alert has been great! I purchased the whole system and I really like it; it works very well. I live alone and suffer some kind of dizziness every once and awhile, so it was time to purchase something like this. Everything has just been very good.

9 years ago

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Nancy Karbowski North Brookfield, MA

My husband died 7 years and I'm always afraid of falling, considering I live alone. Nothing has gone wrong with Medical Alert so far, everything was very very good, including the representatives. Not only do I need it, I like using it.

9 years ago

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Edward Ehle St. Louis, MO

Although I've never had to use it, they've offered a great service. The devices seemed very good as long as I checked in every month. I'm diabetic and ended up in the hospital a couple of years ago, so I needed this. So far, I've had a very positive experience with Medical Alert.

9 years ago

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Verified Customer

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Sandra Bonet East Stroudsburg, PA

As a nurse, I know you're only one fall away from disaster. I wear a Pendant or a Bracelet and I like it very much, especially because I live alone. Their customer service was very good and I've had an excellent experience with Medical Alert. They do a good job and are very nice to deal with.

9 years ago

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Verified Customer

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John Vogel Marysville, CA

The service so far has been fine and their representatives have done a good job. I'm old and kind of disabled so I think it was better to get this in case an emergency were to happen. I don't have any complaints; my experience with them has been just fine.

9 years ago

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Charlene Farrell Carrollton, GA

I live by myself and have Rheumatoid Arthritis so Medical Alert was definitely something I needed. Everything has been fine so far, I haven't had a problem with the service nor with the devices. When I set the bracelet off they called immediately, so I have no complaints.

9 years ago

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Verified Customer

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Julian Woodmere, NY

My daughter-in-law heard about it while I was in the hospital, and although I haven't had to use it, they did send the police when I set off the alarm by accident. I don't have any complaints regarding their service, everything has been okay.

9 years ago

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Anne Eaton La Crescenta, CA

I just figured that I needed some kind of help if something happens to me and no one was around. I really haven't had to be in touch with them, but just knowing that I have it is very reassuring to me. They've been very helpful and I know that if I ever need them, I'll be taken care of.

9 years ago

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Anonymous Oklahoma City, OK

Medical Alert was the perfect fit for me because I live alone and I thought it would be beneficial for me. I've set off the alarm by accident and their representatives have been very understanding. My kids are definitely happy that I have it.

9 years ago

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Josephine Glass Belton, TX

I picked Medical Alert because you can take it with anywhere you go, although, to be perfectly honest, I haven't had to use it yet. I do have to say that it's always nice to have it there as an insurance. It makes me feel safe.

9 years ago

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Anonymous Lewiston, ID

I like that they changed the first necklace I purchased for a smaller and lighter one. They really help a lot because; if you push the button they come right on and they also know who you are. Everybody I spoke with was good as well.

9 years ago

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Vivian Thompson Phoenix, AZ

My husband's not here very often and I was falling down a lot, so I needed something to be safe. The device is comfortable and not hard at all to use. I really haven't had a bad experience with any of their representatives; everything has been just fine.

9 years ago

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Lita Clamor Bellflower, CA

If you ask me how they treat their customers, I would say very good. I just love it because they responded right away, even when I would accidentally set it off. Whenever something like that happens, they let my children know right away. It's just very effective.

9 years ago

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Mary Kunkel League City, TX

It's a good thing for me to have, I'm older and I need to have that in case something happens to me. Everything has been very very good with them. All I can say is that I'm satisfied with it; I just feel safe about having it in my house.

9 years ago

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Karen Rieselman Keystone Heights, FL

It was getting a little hard to move around at my age so I decided to get Medical Alert. I've used it a number of times and I'm very pleased with it! Their customer service is fantastic and all I can say is I've had a very pleasant experience with them.

9 years ago

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Henry

I do not give them any credence. They are terrible. Their sales department lies about what their offer encompasses. Their customer service reps are rude and nasty. I have an open dispute against them. Beware

3 months ago

Reply from Medical Alert

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Apr. 22nd, 2026