Name: Medical Alert
Rating: 4.2

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Verified Customer

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Bonnie Roso Watertown, SD

The reason I chose them was because they were really nice. I've never had to use it but it's easy to have the device with me and use it if I need it. They have checked on me to make sure that I'm ok. The only thing is that it keeps going up in price.

6 years ago

Reply from Medical Alert

Hi Bonnie,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda Sheppard Covington, GA

I haven't had to use it, but I had a couple of false alarms. They have been good about those, but it kept going off at night and the machine said something about them not being open or something like that. I didn't understand that.

6 years ago

Reply from Medical Alert

Hi Brenda,

We are always monitoring you 24/7. Our billing and corporate offices are during normal business hours.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Anonymous

I got it because I had heard that they were the best. I think it's great and I know it works. You just barely have to touch it for it to go off. I'm forever on the phone apologizing for setting it off though. I'm waiting to get my new unit and renew my service. I haven't received the bill for that yet.

6 years ago

Reply from Medical Alert

So glad you feel Medical Alert is a great product. We think so too!

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Billy Brittain Elk City, OK

My wife and I are old enough that we're beginning to worry about falling and such. We trip easily and my wife has actually fallen and broken her neck, so we decided to get it. We've had it for about 4 months and we wear the buttons 24 hours a day. The button is very sensitive but I'm really happy about that. They're really good about getting to us if we have an emergency or even if the alarm goes off on its own. I've turned on the main machine before and they still called to make sure we were alright.

6 years ago

Reply from Medical Alert

Hi Billy,

So glad you thought to get it before an accident vs. after. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Fay Chandler Mount Airy, NC

When they gave it to us they gave us the option of having the pendant or the watch. Since I felt I needed the watch more they sent me that. It's all reasonably priced. I have not had to user it but I have accidentally hit it twice. Both times they did everything they said they would do.

6 years ago

Reply from Medical Alert

Hi Fay,

I am very glad your device is working just as it should. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Louise Cooke Austin, TX

My daughter picked it for me. I mostly have it so her and my kids in general will have peace of mind. Otherwise they wouldn't let me live alone. I've never used it on purpose, only by accident. That's mostly because the one that goes around your neck is very temperamental and goes off too easily. They always respond right away when that happens though and they're very polite and nice.

6 years ago

Reply from Medical Alert

Hi Louise,

Please thank your daughter for us!

And thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Carole Gridley

Fortunately I haven't needed assistnce.However I accientally dropped the pendant a couple of times, and set off the alarm. I received offers of help within a few minutes.The staff are always ready to help or answer questions.

6 years ago

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Carolyn Harrison, NY

I went through all the different services and I picked the cheapest. I haven't had to use it yet, but I wear it. They didn't give me much in terms of information, so I really didn't understand how the thing works. Still, the system is good and it works.

6 years ago

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Wanda Byers Mahomet, IL

I live with my daughter and I'm 81. She got it for me since she knows I can't go up and down the stairs easily and I've fallen before doing just that. I use it every day. I've even shown my granddaughter how to use it. She knows that if something happens to me, she can push the button to help me. I really appreciate having it.

6 years ago

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Shirley Steele Carmel, CA

They were the only ones that I had heard of, so I got it. The device is comfortable. It's slimmer than the one I had before and not quite as chunky. I can just tuck it in my bra if I want to. I know that it works and that there's going to be somewhere there if anything happens.

6 years ago

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Anonymous Evansville, IN

I had taken a fall and broken my arm. When that happened my husband decided it was time to get some kind of protection for me. I wear the locket whenever I take a shower or if my husband is not around. I haven't had any problems so far and it's very convenient.

6 years ago

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Catherine Purificato Levittown, PA

I saw it advertised on TV and decided to call them for no special reason. In the end I decided to get the one they had. So far I haven't used it every day. I just wear it hoping that I don't actually need to push the button. Still, it makes me feel safer to have it. I'm glad that I got it.

6 years ago

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R.G. or Anonymous Silver Spring, MD

I had broken my hip and had surgery for that. After I fell again I decided to go ahead and get it. I wear it all the time, even when I go out. Everyone in customer service seems to be so caring and helpful. I'm very impressed by them. It's very comforting to have it all the time with me wherever I go.

6 years ago

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Lillian Davis Maryville, TN

I saw an advertisement for them and just decided to call them. I haven't had to use it yet, but I'm not concerned. Every time I've needed them they've been there. They always let me know when things are being changed and everything. It's all good quality, it works great for what I need it. Money-wise, it's ok. It's cheaper than the others.

6 years ago

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Bette Raup Smithfield, VA

This is the service that my children called and got for me. I wear the button around my neck all the time when I'm not at home. Whenever I call them or anything they have been very polite and efficient. I guess they're trustworthy, I haven't had any trouble with anything and it always seems to work.

6 years ago

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R.T. or Anonymous Laguna Niguel, CA

I had tried a couple of other devices and this one turned out to be best than the other ones. I've never had to use it even though I've had it for over a year. Still, I wear it everyday and it's comfortable. I don't worry about doing most of the things I do. I have been irritated occasionally by customer support, but I still use it. I hope I never will need it, but it's there if I do. It makes me feel secure.

6 years ago

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Nancy Rochel Yakima, WA

We looked at the options on the internet and decided to go with it. I'm not really happy with customer support right now. I've never had to use it yet, but I do wear it all the time in case I do need it. I cannot really hear anything on the button. It doesn't really do me any good if I can't speak with anybody without having the handheld whatever thing you get. Unless it happens to fall with me it really wouldn't do me any good to press the button. It went off once but I didn't hear it. Several minutes later they called me on the actual phone to see if I was alright. I used to have a different one where everything was from the device, you could talk to them and hear them from that thing.

6 years ago

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Louis Gessay La Jolla, CA

I didn't really have any say in choosing it, someone else did that for me. On a typical day, I just have it around my neck and hope I don't actually need it. Customer support is responsive and they answer my calls. It's the most expensive medical alert system that I've heard about. I had once before that was less expensive and it worked okay. Their people were very eager and it was good.

6 years ago

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Don Wamsley Sherwood, AR

I just kind of tried it. At the time I was by myself and I needed something that I could use to get help. I haven't had to use it but I wear the wristband. I tried using the neck piece but it goes off on its own automatically when I'm sleeping. It's not really designed as well as I would like it to be. They owe me some money and they haven't paid me yet.

6 years ago

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Anonymous Littleton, CO

I needed something because I kept falling all the time, so I decided to get it. I don't actually wear the thing since it's too big, but I keep it close to where I'm sitting. Right now I have trouble hearing them, so I'll have to get my daughter to put the main unit in a different spot. But customer service doesn't contact me anyways.

7 years ago

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Darlene Mueller Downers Grove, IL

I had fallen a couple of times and I needed some more security, so I got it. I wear it around all the time, even in the bathroom. It is always the first thing that I put on in the morning. Talking to customer service is always nice.

7 years ago

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Barbara Berger Colorado Springs, CO

I haven't had to check in with them other than for a monthly check in. They have been very courteous and have always been very aware. I have the two devices, the neck piece and the wrist thing. I particularly like the neck piece, though it goes off when it shouldn't.

7 years ago

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Sandy Steele Calimesa, CA

My daughter got it for me. It is comfortable to use, and I wear it everyday, even in the shower. When I fell once I just pushed the button that I wore around my neck and they came and helped me get up. They have been very courteous, kind, and helpful.

7 years ago

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Helen Harris Forest, MS

We've been real pleased with it. I usually put it around my neck and that's it, no problem. I haven't had to use it, but customer service has been very modest. I appreciate having it, I know that I can get help if I do fall. That gives you a lot of confidence.

7 years ago

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Carolyn Hutchison Roswell, GA

I usually get up in the morning, eat breakfast, and go out. Of course, I don't wear Medical Alert when I'm outside since it doesn't work, but as soon as I get back home I keep it on until I go to bed. There was one time when I had a very bad fall, I called them and they answered with an ambulance right away. I have been very pleased with it.

7 years ago

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Frederick Gregory Port Arthur, TX

The company service is great and they give me more confidence about standing by myself. I haven't had a reason to use it yet, but I know that if I ever do, they will come in and help me. I don't have to worry about getting an immediate response. Customer support has always been helpful, polite, and I can tell they are proud of what they do.

7 years ago

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Jennie Ashenfelder Berwick, PA

So far so god. I had two days where I accidentally set it off, and they were there in no time at all. If I had needed actual help, they would have been here right away. I wear the wristband since that was better for me, the necklace goes off accidentally, especially if I slept on it. I'm a tummy sleeper you see, so wearing the bracelet is better when I sleep. Other than that, I guess the thing is a little costly, but it's worth it.

7 years ago

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Beverly Murdock Thorndike, ME

I wear it all day long, all the time. Fortunately I haven't had to use it in an emergency. It has been very satisfactory. I do think that the wristband does not fit my wrist too well. Since I have a very small wrist, it's very loose.

7 years ago

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Selma Ross Delray Beach, FL

The minute I press the button, even if it's a mistake, they're on the phone in a second. I recently fell and fractured my arm, so I pressed the button, they called me, and help was there in 5 minutes. On the occasions when it was a mistake they were very kind and nice. I've had no problems with them.

7 years ago

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Juanita Burrell Reno, NV

I accidentally hit the button and she came right on through to see if I was ok. I've used it while gardening and it has been useful. I think it's kind of expensive but I suppose it is worth it if the time comes when I really need it. It is hard for me to pay for it.

7 years ago

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Don Weekley Columbus, OH

When I go about the house it's normal for me to have it and I feel very comfortable with it. One time I used it in the early morning and once I pressed the button the people responded fast. I couldn't talk very much but they knew I was in trouble and they dispatched really quick.

7 years ago

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Anonymous Pensacola, FL

I wear it all the time and while I hope I don't have to use it very often, I occasionally do. Customer service is very adept and check into things if something happens. They're on it all the time, they've been very good at calling me back and checking on me to make sure I'm okay. A lot of times I call them before I realize that I've done it, that happened recently. They called and were very helpful and kind, they wanted to help and make sure that I knew what I was and wasn't doing and what I shouldn't do as well. I can't complain.

7 years ago

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Marlene Schiedler Ligonier, IN

I needed help and that was the best value I could afford. I didn't really need it during the day and I used it mostly at night. I've used it a couple of times. I fell one time and I couldn't get up, so they came in a got me back up. They were very well mannered, prompt, and very caring. They asked question and answered mine. I was pleased. I feel much better knowing that I have help at my fingertips if I need it.

7 years ago

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Lore Sutton Pensacola, FL

On a typical day I make sure that I have it on, either the watch or the necklace. I also make sure that it is charged. I made a mistake with the device one time though. On a Sunday before I went to church I was wearing my necklace. I must have hit something and set it off, but I had never used it at that point so I thought it was my cellphone. I turned it off and went into the church and they came to see. I was really shocked when I realized that and I corrected it of course. I shortened the cord on the necklace and haven't had an issue since then. I haven't really used it. I did test it and called customer service, they were really good. They did charge me an extra 10 dollars for the necklace...but I don't mind as long as they keep me safe. I feel much better having it.

7 years ago

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Elaine Novello Ocean City, NJ

Fortunately I haven't had an emergency, but it's a comfort thing to know that it's there if I need it. I am here mostly alone but I have confidence knowing that if I need help, especially if I have fallen or something, I have them there. Every time I have to deal with someone is a pleasant experience. There's live people at the other end of the phone which is great to know that there's somebody actually there too hear my complains and act on it.

7 years ago

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Doris Bryan Salisbury, NC

We got it after my daughter checked it out earlier and said they had a better response than other companies. I use the device every day when I'm home. Though sometimes the device's line gets unscrewed and it falls off, but as long as I keep it screwed tight it does pretty good.

7 years ago

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Mary Wells St. Louis, MO

I just wear it around my neck all the time, even when I take a shower. I never take it off, you never know when something might happen. I've used it several times whenever I fall, and they get here and help me out really fast. The people that come here are always very nice, informative, and talk with me about anything I wish.

7 years ago

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Jean Armstrong Flint, MI

My decision to get it came to the fact that I live alone and I felt a lot safer with something like it. I haven't had to use it for a real emergency up to this point, but it is very comfortable to have the device. I've called them before and asked some questions. I felt comfortable with the information they gave me.

7 years ago

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Charles Reil Plattsburgh, NY

They are great. I use it everyday and keep it on me just in case. I've never really had to use it for an emergency, but they called me once when I pushed the button by mistake. They got a hold of me and I had no problems. It's a very good medical alert.

7 years ago

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Jerry Soares Port St Lucie, FL

I chose Medical Alert because I liked the idea of being able to contact them immediately and being tracked by satellite. On a regular day, I put my button on my belt and I travel wherever I need to travel. Customer support always seems knowledgeable and everything has been fine with them. I think they are extremely trustworthy.

7 years ago

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Peggy Simpkin Dallas, TX

I haven't had any problems since I bought it. I just use the bracelet all the time, day and night. I did have to replace the bracelet at one point and I was surprised there was a charge for that, but in the end it was replaced so I guess now it's okay. One thing I wish is that they had different choices for the neck piece to be put on.

7 years ago

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Diana Naught Indpendence, MO

I got medical alert because I have Muscular Dystrophy and I am always falling out of my chair. I try to always have a telephone with me but there are always those times when I forget and I am not able to get up and move as well as I used to be able to, so I have that added protection now.

7 years ago

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Lucille Young Phoenix, AZ

Medical Alert came into my life ever since my husband passed away and my family decided if I was gonna live alone, I had to add something for my own safety. Their representatives are very nice on the phone whenever I accidentally hit it. However, I had a bad experience with a representative; a lady called and wanted me to have insurance on it, I said I didn't need it. I was very upset about that, but she took those 120 dollars out of my account.

7 years ago

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K. L. Portage Des Sioux, MO

Every time I've spoke to a representative they've been very thorough and have given me the information I needed. If I press the button by accident, they call immediately and check on me. A friend had it and its GPS service convinced me that I should have it because I do a lot of running into town and my roads are about 14 miles in open fields.

7 years ago

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Bettie Phillips Jerome, MI

Their representatives have been really good because when I accidentally pushed my button and it went off, they were really good about it. They told me not to wear it in bed so I take it off and put my other one on. It's a comfort to know that I'm not alone.

7 years ago

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B. S. Cary, IL'

My daughter went through several inquiries to try and figure out the one that would be best for us. I always put it on as soon as I wake and get out of the bed, I wear it in the shower in the morning and I wear it all day long and take it off when I go to bed. Once I fell, but my daughter and son were here. They pressed the button and the paramedics came and took me to the hospital and it ended well.

7 years ago

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Jeannie Madison Riverside, CA

I have received good service every time I called. My mother in law fell about 6 weeks ago. It's my understanding the alert activated the call to 911. I think she may have been confused when she fell. She was also home alone.They did have an issue getting a pendant replaced. It took weeks and required repeated calls by my father in law.

7 years ago

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Peggy Woodland Hills, CA

Medical Alert has been courteous and patient during system set up, respond quickly to alerts for assistance for the user and communicating the need to phone contacts. They even call when the system requires maintenance. We are extremely pleased with the service provided by Medical Alert.

7 years ago

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Francis East Providence, RI

My father had to use the system twice & I was immediately notified by medical alert. When the system was activated in error the operator was very understanding. I would recommend Medical Alert to people in need of this type of assistance.

7 years ago

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Dorie Walnut Creek, CA

MedicalAlert gives me a great feeling of security as I am elderly, with bad balance and live alone. My family may be reached as soon as possible with a press of the button by me as I always wear it. The Co. personnel are very pleasant and knowledgable.

7 years ago