Name: Medical Alert
Rating: 4.0

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P Davis

I cannot stress enough how poor this company is in terms of product quality, customer service, and billing. The button regularly malfunctions, causing the system to think I pushed the button, even when I am not wearing it. I receive a check-in call; however, if I don't answer, they leave me a message, rather than calling emergency services or my emergency contacts. Their billing is terrible. Every couple of months, I receive phone calls and letters that my account is overdue and in danger of being canceled. It is not. When I try to call billing, the wait time is over an hour. The callback feature does not work. And the automated messages are broken, giving programming code for what it should say, rather than an actual update. I have repeatedly tried emailing them about billing issues, but I have never received a response. Customer support does not exist. It is almost impossible to get an agent on the phone (again, over an hour wait time). When I finally get someone on the phone, they tell me they will look into it or that they have a new billing system (they have been telling me this for 2 years). Today, I am trying to cancel service, but have been on hold for 2 hours. Do not use this company.

3 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please feel free to reach our customer service department at CustomerResolutions@medicalalert.com. By providing your account information a representative would be happy to call you back and assist.

Jan. 8th, 2026

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Logan

Good luck in getting any money back after you no longer need this device. Case 12114902 I have been trying to get my refund from the return of this med alert since September 2025. They have made a very difficult time in our lives more difficult. I returned this device September 29th, 2025, was told to call in 2 weeks to close the account. I called October 24th, 2024 and was told the device had been received and the account would be closed and I would receive my refund within 10 days. I called again November 3rd, 2025 to verify the account had been closed and was told yes it had been closed and the refund was on the way. I called again December 9th, 2025, again about the refund I had not received. And was told the refund would be expedited and I would receive it within 3-5 business days. Ref # 12382630 I spoke to Michelle. I called again December 18th, 2025, as I have not received my refund. And again was told it would be received within 2 business days. In the amount of $343.00. I received a refund on my account January 2nd, 2026, in the amount of around $312.00 and as it was in pending status, it got reversed by Medical alert. I received an e mail telling me the case has been resolved. IT HAS NOT BEEN RESOLVED! They have stolen my money for this device that has been returned since September 2025! It feels like they are just holding on and charging me the monthly fee, I DO NOT HAVE THIS DEVICE SIINCE SEPTEMBER 2025, NOR DO I NEED IT ANY LONGER, I AM NOT USING THE SERVICE FOR MY MOTHER ANY LONGER!

3 months ago

Reply from Medical Alert

Logan, thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your refund. This is not the level of service we strive to provide, and we understand how upsetting this situation has been. Please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com to have this escalated over to our supervisor team to assist in getting this resolved.

Jan. 8th, 2026

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Verified Customer

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LT

I discontinued service with Medical Alert due to additional charges on my account that was not authorized and addition to a product that didn’t hold a charge. I tried to resolve these issues with the promise of a new device and refund of the unauthorized charges. Neither promise was completed. The device has been returned and I am still awaiting a refund of the annual payment.

7 months ago

Reply from Medical Alert

LT, thank you for taking the time to leave us a review and bringing this to our attention. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Aug. 27th, 2025

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Verified Customer

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Jay

My device is way too sensitive. If it drops 2-3 inches, it activates. I've had it activate more than once when I turn over in bed. In my opinion, it should activate only if it drops 1-2 feet.

10 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Jay! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jun. 12th, 2025

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Verified Customer

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Deb

I do not like calling, now all I can get is AI to talk to unless I can get through on billing, and then if I scream they transfer me to a person. I was on phone yesterday with them from around 10am on and problem not resolved till I called back at 530pm, after waiting for 2.5 hours for them to call me back, I was told I would get a call in 1-2 hours after my conversation, I do not believe I will renew at the end of my term, this is a medical emergency line and it is understaffed, the help you have is wonderful but you do not have enough, I should not have to be on hold to cancel an alarm or to get a service issue fixed. This was my 2nd time with issues since last September, 1st time I waited over a week with no monitor waiting on a new one, no credit was offered and I worried all that time about my husband, I honestly do not feel secure with your service any longer.

10 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us Deb. We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously and your thoughts help us to continually improve.

Jun. 12th, 2025

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Verified Customer

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Sandra

I am very happy with Medical Alert. I know that they are very helpful and if I needed them it would be quick help. Especially, if I couldn't help myself.

10 months ago

Reply from Medical Alert

Thank you so much for your kind words, Sandra! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 6th, 2025

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Verified Customer

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Donna

The price is high for seniors on a fixed income. Also when we got it and set it up. It said to test so we tested it and instead of the person talking through the box they were calling on the phone. If my grandmother falls she may not have her phone with her thats why we got the medical alert button.

10 months ago

Reply from Medical Alert

Donna, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 6th, 2025

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Verified Customer

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Jean

You are supposed to bill me not my mother Call me 6784917430

1 month ago

Reply from Medical Alert

Jean, thank you for your feedback. We’re sorry to hear about your experience. I have sent you a private message requesting some additional information.

Mar. 12th, 2026

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Chistopher

I am very impressed and thankful for this service. The devices work well and the people I deal with are very friendly, knowledgable, and helpful. I had to use this service for a medical emergency and I found it extremely effective. This is an invaluable and necessary service. Great job!!!

7 months ago

Reply from Medical Alert

Christopher, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Sep. 12th, 2025

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Verified Customer

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Char

Too man names. Connect America? Medical Alert. I think there are others that have been used. I'm not up to snuff of name calling and quite frankly I shouldn't have to spend xtra brain power sorting this out. I thoroughly enjoy the staff and the job that they do for me. Thanks. Char D

1 year ago

Reply from Medical Alert

Thank you for your feedback, Char! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 20th, 2025

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Verified Customer

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Carol

PROMPT RESPONSE BUT CONFUSING AND HARD TO UNDERSTAND. THE RESPONDERS SPOKE TOO FAST AND DID NOT ENUNCIATE CLEARLY SO IT WAS DIFFICUT TO UNDERSTAND WHAT THEY WERE SAYING. I DID NOT KNOW WHAT WAS HAPPENING AT ALL IN REGARD TO WHAT THEY WERE GOING TO DO. THEY SEEMED TO BE IN A HURRY TO MOVE ON TO THEIR LOAD OF WAITING CALLS.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 18th, 2024

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Verified Customer

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Anita Noel

I feel as if their medical alert took advantage of me, they charged me $34.95 for over 5 years while everybody else was getting a much lower rate The fear mongering CONTINUOUS calls of' you could fall you should get the fall alert necklace or bracelet it'll cost more month but I can walk in your price and that way we can never jack up the price on you blah blah blah the price will go up eventually this would lock it in blah blah blah I quit using the service You got to representative seek me out bargaining Finally got down to a right around $20 a month And now this month I was charged $30 from my bank account UNTRUSTWORTHY

1 year ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Anita. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Dec. 16th, 2024

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Verified Customer

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Patti Lampert

I like that I can wear my pendant and be anywhere and help can come to my aid and I don't have to just be at home all the time I like that help will be notified either by myself or by someone with me and that also either myself or someone with me can speak to the people at Medical alert and get advice on what to do until help arrives

1 year ago Edited July 12, 2024

Reply from Medical Alert

Thank you, Patti! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Theresa Croson

I have previously called about an issue where the alert button says "battery charged" at the most awkward an inappropriate times (i.e. during church, funerals, meetings, etc. ) Because I can't trust it, I have to remove it from my person and place in my purse where it's likely to be muffled and less obvious to be heard in quiet settings.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Macel

Since I have never had to use the device I am very satisfied with it. I just hope that when I do need to use it that it will work as it is supposed to and then we will be elated.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Judy Everitt

I have never had any problems with one exception but I got it resolved without any problems or hassle of any kind. Customer Service is very easy to talk to and understand any problems.

1 year ago

Reply from Medical Alert

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Mary

Many times the person answering the call cannot hear or understand me even if I talk loud and clear. When I have a false alarm and I say cancel alert I still get connected to a rep. And this Is annoying. Also the automatic fall detection button is too sensitive - goes off at the slightest tap. I’m very short and I can’t keep it high enough on my chest so when I bend over for anything it often goes off at the slightest touch. I’m considering cancelling it.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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colleen caprio

The ease of use and the protection it provides. Response is immediate and I feel relief knowing my mom has help 24/7, whether she’s at home, gardening, or out running an errand.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Cornelia Lynchburg, VA

I like that they check in on me. I forget to test monthly and they call. I don’t like that they use a phone number from a small nearby town. I know no one there and so do not answer the call.

2 years ago

Reply from Medical Alert

Thank you, Cornelia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Evelyn Delray Beach, FL

I feel very safe, especially if you are alone , elderly or incapacitated. It feels like someone is always their. I highly recommended having a friend at your side like Medical Alert.

2 years ago

Reply from Medical Alert

Thank you, Evelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Willie Lawrenceville, GA

I am a firm believer in medical alert I purchased this for my mom and she has used it a lot it is nice since my mom lives by herself I don’t worry because she knows how to use it and she is not afraid to use it

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Mary Gig Harbor, WA

This is such a great thing to own I can leave my elderly parents alone with complete ease of mind because if anything happens they can get help immediately. And I get a call advising me of the situation

2 years ago

Reply from Medical Alert

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Birgitta Palm Desert, CA

I in the beginning of having MedicalAlert I pushed the button by mistake without being aware of it and when I did not respond the Medical Alert’s telephone call they sent out an ambulance to check.

2 years ago

Reply from Medical Alert

Thank you, Birgitta! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Jean DeMotte, IN

I had a problem with the charger not working all the time & was sent a new one. Thankfully I have never had an emergency, but did press it by accident once and someone answered quickly.

2 years ago

Reply from Medical Alert

Thank you, Jean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Lonna Herndon, VA

Just knowing it is there!!! I take it with me when I go out and it is there when I am home. I have some health problems and at night, I hang it on my night stand. I can reach it without getting out of bed.

2 years ago Edited November 8, 2023

Reply from Medical Alert

Thank you, Lonna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Daniel OLeary Monee, IL

The dispatch is usually quick to respond and asks pertinent questions to ensure that it is not a false an alarm and that help is actually needed. They also inquire as to what is the cause for the need for help

2 years ago

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Verified Customer

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Phyllis Kapaa, HI

I LIKE THE WAY MEDICAL ALERT RESPONDS TO MY QUESTIONS. THEY WERE SLOW ACKNOWLEDGING RECEIPT OF RETURNED ITEM ON MY ACCOUNT RESULTING IN MY RECEIVING TWO CALLS ASKING ME TO TEST MY EQUIPMENT AND ONE CALL REQUESTING A PAYMENT I DID NOT OWE. THE CALLS WERE AN INCONVENIENCE/ HOWEVER, ONCE I EXPLAINED THINGS THE ISSUES WERE PLEASANTLY RESOLVED.

2 years ago

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Verified Customer

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Dennis

Excellent and near immediate response to emergency signals, very helpful staff at their call center. The only complaint is the hair - trigger sensitivity is the pendant 's Red button. It can trigger an alarm just by swinging against your body while ,(clumsily) getting into the shower, or standing up quickly.

2 years ago

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Verified Customer

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Laverne Brown Chicago, IL

My mom started falling for whatever reason. I live in another State but by Gods grace my sibling are close. Last year I wanted peace of mind and I found it with Medic Alert if my mom would do her part. But we are not there yet 100%. But the product is priceless

2 years ago

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Verified Customer

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Jennalee Appleton Fairview, TN

They have answered questions I have had. I do not use it as long as I'm around people. I came to Indiana for 2 weeks and I do not use it. But they have tried to get me to be faithful and testing it.

3 years ago

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Verified Customer

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Daniel Simon Pompano Beach, FL

The operator calls right away if my moms medical alert contacts them, the operator wants to know if everything is okay with my mom and if they should call 911. Operators are very friendly.

3 years ago

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Verified Customer

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Lori Walker Monroe, MI

One thing that stood out was when we did not have a chance to test (monthly) my mom's pendant, they called and reminded her and got the job done. We appreciated that extra service!

3 years ago

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Verified Customer

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Judy Vesco Zanesville, OH

It's a comfort to know someone will respond when I need help. Even when my pendant gets touched by accident or I drop it, someone will call and check to see if I am okay. It's very reassuring YOU are there. Thank You!

3 years ago

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Verified Customer

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Ed Allan Boston, MA

Extremely proactive and attentive - calling me to check if it appears that my alarm has gone off and notifying my contact and the fire department if I don't answer, alerting me if equipment batteries are running low,

3 years ago

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Verified Customer

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Bennie Peters Clinton, OK

When I talked to a repr, he was very informative and helped me..However, My accident alert has quit working and when I called and could not reach him, I asked someone else, I was referred to another number and the phone went dead.

3 years ago

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Verified Customer

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Marian Orr Greenville, MI

I have an extra $10 on my bill due to a phone call. the caller said there would be a follow up letter or email explaining why I needed to be billed the extra $10 per month but I never got a letter and now I don't remember what the extra money was for!

3 years ago

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Verified Customer

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Wanda Carlsbad, CA

Someone was right there several different times when I accidentally pressed the button while doing housework. Thankfully I haven't needed the services for falling or other accidents.

3 years ago

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Verified Customer

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Linda miller Portage, IN

I had problems with it sending false alarms until I discovered it was caused by the bracelet and the neck alarm button since I have not been using that on the bracelet or necklace there have been no problems

3 years ago

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Verified Customer

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Gladys Schram Anaheim, CA

I assume your system is automatic as when I called to notify you that I was without electricity to charge my system and not to call my children, they were called and I was reminded during the night to charge my unit. This is very disturbing and I sincerely hope you are able to find a fix for that problem.

3 years ago

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Verified Customer

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RICHARD T WHELAN Clayton, NJ

Easy to use - spoke to a company rep who explained such details about how/when to test the unit, which I did not know, and sent me a pouch to wear when I had the unit outside my home.

3 years ago

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Verified Customer

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Shirley Sapienza Manchester, NH

A couple of times my mom accidentally set off the alert system without realizing it. I had to call her to inform her that an amblanc was on its way. Both times everyone was very understanding. Thank you!

3 years ago

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Verified Customer

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Stephanie Rife Newark, NJ

1st rep before John hung up accidentally on me while dealing with a screaming baby obviously working from home mid call. Have had issues with several reps previously having loud noises while working from home.- GPS issues- trying to resolve-John and Josh very helpful, but still fixing issue - in process.not yet resolved

3 years ago

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Verified Customer

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Avanell Jenkins

Response is great! My husband was alone recently while I went to Lowe's and he fell while I was gone. My back up person called me since I was driving home and had notice I was driving and medical alert cd not leave a messageZ. But as I pulled in my carport my son called me and the EMT's came.great response!

4 years ago Edited January 10, 2024

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Verified Customer

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Marie French Omaha, NE

I talked to someone from your office to tell you it took me a long time to get the red light to say your device is charging. Sometimes I count each time I try to get it to charge, and I have counted thirteen times before the red light would come on. Maybe that was because I was a few days from charging it every month on the first day. But lately it is doing fine. And I know you keep a good check on it because you could tell me the time I put it on and the time I took it off. So, I know you are checking it and I appreciate that. So, thanks for doing a good job for me.

4 years ago

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Verified Customer

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Joe G. Emerson Bloomington, IN

Several tines I have fallen with my medical alert and ALWAYS I have received immediate attention. The person staysd with me until I get up and always weant to know if I need an ambulance ore more help.

4 years ago

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Verified Customer

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Duane Cabe Kaneohe, HI

I've been with Med. Alert for years, when I first got the system for my parents. Now I use it because I live alone and this system has been very reliable even in remote areas I visit.

4 years ago

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Verified Customer

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Kerry Klutka Santa Fe, NM

I know very little of other similar systems, but I find this one short on features. You cannot speak through the pendant, which causes me to hobble painfully through the house on a false alarm. They do, however, call before they dispatch emergency services, and I try to keep my cell phone on me or nearby at all times..

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Dorthy D. Winfield New Braunfels, TX

Although I have not had a real Emergency , I do check in monthly and have always had prompt and professional service I do check in cy I do check in monthly a y I do I do. "Check in" monthly and ha

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Terry maraccini Phoenix, AZ

Had a fall, press the button, they talked to me and within minutes I had 3 firemen come in, pick me up from the floor, check over bandaged me even check my heart, I have a heart condition peace of mind, I'm never alone

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joe Humphreys Boynton Beach, FL

Extremely helpful but still have not received my reward card for signing up several months ago when my brother Anthony and I signed up together. We were promised after 3 months we should receive a rewards card in the mail.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021