Name: Medical Alert
Rating: 4.3

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Verified Customer

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Dorthy D. Winfield New Braunfels, TX

Although I have not had a real Emergency , I do check in monthly and have always had prompt and professional service I do check in cy I do check in monthly a y I do I do. "Check in" monthly and ha

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Terry maraccini Phoenix, AZ

Had a fall, press the button, they talked to me and within minutes I had 3 firemen come in, pick me up from the floor, check over bandaged me even check my heart, I have a heart condition peace of mind, I'm never alone

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joe Humphreys Boynton Beach, FL

Extremely helpful but still have not received my reward card for signing up several months ago when my brother Anthony and I signed up together. We were promised after 3 months we should receive a rewards card in the mail.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Carol Conner Cusseta, GA

I have set off my medic alert pendant a number of times by losing my balance, not quite falling. There was a fast response each time, inquiring if I was ok or was help needed.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Jennifer Adams Shenandoah, VA

Because last September my 89 year old mother fell one step out on her porch feeding cats. No one would have checked on her until the next morning. Life alert saved her life for sure.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback on Medical Alert! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Nancy A. Schobert Chattanooga, TN

I called with a question because I had gotten a letter saying that I had purchased a protection plan WHICH I DID NOT DO!!!!! The man I spoke with was totally rude, and wouldn't accept the fact that I DID NOT SIGN UP FOR THIS PROTECTION PLAN. He insisted that I had and told me 3or 4 times that I had talked to someone for 7 or 8 minues and some seconds - I did not, but he kept insisting that I had! MOST ANNOYING!!!!!! RUDE MAN!!!!!

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Michael Bock Ozark, MO

They advertised the fall detections pendant and it is a joke. To test it you throw it in the air and it lands on the carpet and does not go off. The place I spend most of my time is in my carpeted house or maybe outside on the grass so the alalarm would not work there. The only place that it would work is if I were to fall on concrete or a very hard surface. If I were in that type of situation then there would probably be someone to help me like in a store. I cancelled the detection pendant after about a year as I considered it as being worthless.

4 years ago

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Verified Customer

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Barbara Cherokee Village, AR

Using the GPS has saved my life. I fell and was unconscious. When I became conscious the ambulance had already arrived because Medical alert had notified them about my accident

4 years ago

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Spring Youngman Rancho Cordova, CA

Poor customer service. Receive calls to update my service, I say no and feel pressured to accept offer. When I call to end service, I am told the person I am being transferred to will instruct me on how to remove battery to prevent the device activating while in transport back to you and I get no such instructions. This happened both times I returned devices. I call to replace a pendant and told it will arrive in 3 to 5 business days and two weeks later I call back to follow up on why it has not arrived and after speaking with the correct department the pendant arrives shortly after thereafter. I am told refunds take up to 30 days and 30 days later I am calling back to check on the status of my refund and having to wait another 30 days to receive the refund. Also, when I make a follow up call the person who answers my call tells me they don't see notes in my account regarding the previous call and have to speak with their supervisor to be told what to do enable to help me. No one seems to be on the same page there. Your customer representitives are caught off guard when I tell them about the notes I took from my last conversation with a person there or when I tell them according to FedEx you did receive the devise returned to you and the location, date and time it was received at your facility. I am currently still waiting for my refund that should have been received March 10, 2021.

4 years ago

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Verified Customer

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Evelyn

Easy and reliable for our elderly. It can be handled effectively by the client. It gives security and peace of mind for the family and care givers. We know our mom is safe throughout her home and property.

4 years ago

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Verified Customer

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MaryHelen Plumb Portland, OR

Not much help when there is a power outage. And the repition of "calling for help" gadget that does not respond but repeats its message every couple of minutes, with no response available,quite frustrating. Have haD FOR SEVERAL YEARS, VERY SATISFIED, BUT POWER OUTAGE WAS A NEW EXP[PERIENCE

4 years ago

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Vicki Hoffman Hudson, FL

Cust Service Reps explain everything to my satisfaction. Easy to test call button and pendant battery. I mistaken hit the call button and immediately received a response from Medical Alert making sure I was OK.

4 years ago

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Linda R Morris New Bern, NC

Although we have not had an emergency we've had false alarms mistakenly set off and that in itself gives me confidence that my husband who had Alzheimers is in good hands with MedAlert.. They always have responded within a very short time, faster than I can pick up my phone and dial in. That's pretty quick!!!

5 years ago

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Marie Pitman Adamstown, PA

They always respond immediately. When the button is accidental pushed it is never an issue. They contacted my children in the middle of the night and called an ambulance for me.

5 years ago

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Verified Customer

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Peg Lady Lake, FL

Wearing the bracelet is conveniant, however, the new Fall alert device is bulky plus you've told me not to wear it to bed. The most likely time for me to fall would be getting out of the bed in the middle of the night when I'm still half asleep.

5 years ago

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Verified Customer

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Claudia L. Silkey Santa Rosa, CA

I have dropped it and it did now sound the alarm that I had fallen, several times. Also, I pushed it twice for 911; it just rang and rang--they never answered. A person was having a heart attack, and I could have got an earlier response. The battery does NOT last 4 days, as I was told--about 2 days. I called in a few times to report issues and was not offered an exchg and it is a brand new device--at least the first time I called.

6 years ago

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Verified Customer

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Beverly Machuca Colorado Springs, CO

I appreciate the quick respose to my call, i also appreciate their alertness when my unit falls or is pressed by accident and when i dont test it they call me to make sure i am ok

6 years ago

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Verified Customer

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Chris Clifton

Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

6 years ago

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Verified Customer

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Lucia Chicago, IL

We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.

6 years ago

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Verified Customer

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Anonymous Utica, MI

They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.

6 years ago

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Verified Customer

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Sarah Nacogdoches, TX

I've been pleased with their services. You have to be careful not to brush up against something when it is hanging around your neck because it might accidentally get set off, though they are very polite when they answer.

6 years ago

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Verified Customer

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Elizabeth Rehoboth Beach, DE

I am very pleased with medical alert. They are right on the ball and I feel very safe when I go out. I wear it all the time Sometimes I accidentally push the button and they are right there.

6 years ago

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Verified Customer

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Anneliesse Germfask, MI

I like that somebody was right there, talking to me, that made me feel good. I am upset with customer service because I got billed for something I should not have been billed for and they did not take care of the problem.

6 years ago

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Verified Customer

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Bertha Stamford, NY

My daughter told me to get a medial alert device after I fell and broke my hip and we picked this one. They are really good about answering questions or helping with anything I need.

6 years ago

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Verified Customer

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Jacqueline Spencerport, NY

Most of the time I use it, it is by mistake but one time I lost my balance and fell in my bedroom and I hit it and I was very satisfied with it. They answered right away and helped me.

6 years ago

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Dorothy Los Angeles, CA

I passed out once and when I woke up, paramedics were in my house ready to help me. It has never failed me. They are very professional and thorough on the phone and I would recommend them 100 times over.

6 years ago

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Verified Customer

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Dorothy Felgate

Although I have not had mine for very long, I feel confident about going out of town. The doctor suggested that I should not leave the city, but with the medical alert I can travel in Canada.

6 years ago

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Anthony

I would recommend Medical Alert; I think they're good and there for you in an emergency. When I test they call right back and they seem very efficient, I have never had to use it in an emergency but I test is every once in a while. Any time I ask a question, they seem to have the answers for me.

6 years ago

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Joy

I have got no complaints about it. The price seems to be fair. I would definitely recommend them. They seem to be pretty accurate and they are always there if I test it or accidentally hit it.

6 years ago

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Verified Customer

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Anonymous Gaylord, MI

I don't see a way it could be any better. When I talk to them, they help me a great deal. I even lost the first one and I was little nervous but they sent me a new one immediately and I thought that was fantastic.

6 years ago

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Verified Customer

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Anonymous San Ysidro, CA

I'm happy and satisfied with it. When I call, they pay attention right away and I get service before thirty minutes. They call me to see if everything is okay. I have tried others and I think I got the better one.

6 years ago

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Richard Winder, GA

They are either too sensitive or not sensitive enough, especially the fall detector. I have had several false alarms when nobody pressed the button and the first responders came to my door because we couldn't get to the phone because it was my old phone number. I called on Saturday and the office was closed and I couldn't reach any nobody and that disturbs me. There is a lot of room for improvement.

6 years ago

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Verified Customer

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Coral Terre Haute, IN

We check it every month to make sure it's working and a couple of times mine has gone off and they've called right away. I would rather have a flatter one that I can wear on the chest.

6 years ago

Reply from Medical Alert

Hi Coral,

We do have a wrist version that might work better for you than your pendant. If you are interested, please reach out to our customer service team to ask about it.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Alexandria, VA

We had a problem before we got a new one because my husband would cross his arms and the device would go off and we had rescue people at the door and we didn't know what happened but we got a new one and the pendant around his neck so that hasn't happened again. They showed up at the door when it was a mistake so it works and that's what we want.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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William San Diego, CA

I accidentally pressed the button and in no time I had the emergency crew very quickly. When the agent came on it was a very quick response even though it wasn't actually an emergency. I was very happy with the quick response in both cases. Every time I've called in to check the system, I had no problem. I've gotten very good answers back.

6 years ago

Reply from Medical Alert

Hi William,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Lincoln City, OR

They have been helpful but it has been somewhat confusing and takes more time than I would expect to set it up and to troubleshoot it. I'm not sure how to change the battery on the component that the person wears. I'm alerted when the battery's dead so it seems like they're monitoring that so that part works.

6 years ago

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Verified Customer

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Gladys College Grove, TN

I used it frequently when I thought I had it rigth when I didn't and I would receive a call and we worked it out with the customer service. The customer service and I have always worked out any problems that I've had.

6 years ago

Reply from Medical Alert

Hi Gladys,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Elda Carlsbad, CA

I tested it. They ask you to do it once a month. So far it's working okay. The one that hangs around your neck isn't very convenient. It gets tangled up and I can't get it adjusted properly.

7 years ago

Reply from Medical Alert

Hi Elda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Dorothy Trafford, PA

It's gone off buy itself sometimes, but other times when we've had to use it they've sent ambulances and alerted the family members. If they don't get a hold of her, they contact other family members to make sure she's ok.

7 years ago

Reply from Medical Alert

Hi Dorothy,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Carol New Smyrna Beach, FL

I accidentally dropped it without realizing and stepped on it and set it off and the phone rang almost immediately and they called to make sure I was ok. I feel more secure with it.

7 years ago

Reply from Medical Alert

Hi Carol,
Glad to know it's working as it should!

Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Barbara Midland, MI

My husband fell out of bed and was barely able to move, but he pushed the button and they magically appeared. I'm paying for this to be hooked up, but it's not hooked up yet, so I don't exactly know what to do. They give you a number to call but it doesn't work, I've tried it a number of times.

7 years ago

Reply from Medical Alert

Hi Barbara,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bob Murrieta, CA

It's easy to wear and use, the system is very responsive. Every time I have questions, they answer them right away. I accidentally dropped it and they were on the system right away.

7 years ago

Reply from Medical Alert

Hi Bob,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Shirley Girard, PA

I went to put it on the stand at night and I missed, and it fell on the floor. They called me right away to make sure everything was okay. I have mistakenly bumped it and they call me to check on me.

7 years ago

Reply from Medical Alert

Hi Shirley,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Stanley Burnettsville, IN

I live by myself and my family wanted me to get this. I use it through the day but if I have people around I don't always wear it in the house. When I've hit it unexpectedly they were right there on the line calling me.

7 years ago

Reply from Medical Alert

Hi Stanley,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Lavon

I am away from the home just about everyday of the week, I take it with me all the time, occasionally I forget. It's a good device for a senior citizen living alone. I'm not too found of the idea that you have to take this battery pack with you when you want to ever go outside or away from the home. I am always away from the home, so frequently that I have to remember to take it with me all the time and I have forgotten that on occasions. So I'm not thrilled about that

7 years ago

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Verified Customer

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Yvonne

I'm a disabled person and I need a Medical Alert. The only time I really use it is if I fall down or something or get really sick. They are good company, I checked in every month for testing.

7 years ago

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Verified Customer

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Ann

They've been very nice to me when I call in to see if my Medical Alert is working good. They even nice to me even when I didn't know I pushed the button. I think it works perfectly.

7 years ago

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Verified Customer

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Barbara Goodrich, MI

Anytime I talk to Medical Alert's customer support, they are very helpful. I wear the necklace alert button when I'm alone, and it's comforting to know it's there when I need it.

7 years ago

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Verified Customer

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Dale Wickenburg, AZ

When the alert went off for me, the people were so kind. A gentleman came by to help me, and he was so nice. He checked on me and helped me without a problem, and wanted to know if I needed to get to a hospital.

7 years ago

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Verified Customer

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Charlotte

The necklace medical alert system that goes around your neck is very sensitive. It's gone off a couple of times because it goes off easily. If there's a little bump or something, it goes off.

7 years ago