Name: Medical Alert
Rating: 4.2

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Verified Customer

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Claudia L. Silkey Santa Rosa, CA

I have dropped it and it did now sound the alarm that I had fallen, several times. Also, I pushed it twice for 911; it just rang and rang--they never answered. A person was having a heart attack, and I could have got an earlier response. The battery does NOT last 4 days, as I was told--about 2 days. I called in a few times to report issues and was not offered an exchg and it is a brand new device--at least the first time I called.

5 years ago

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Verified Customer

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Beverly Machuca Colorado Springs, CO

I appreciate the quick respose to my call, i also appreciate their alertness when my unit falls or is pressed by accident and when i dont test it they call me to make sure i am ok

5 years ago

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Verified Customer

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Chris Clifton

Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

5 years ago

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Verified Customer

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Lucia Chicago, IL

We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.

5 years ago

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Verified Customer

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Anonymous Utica, MI

They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.

5 years ago

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Verified Customer

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Sarah Nacogdoches, TX

I've been pleased with their services. You have to be careful not to brush up against something when it is hanging around your neck because it might accidentally get set off, though they are very polite when they answer.

5 years ago

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Verified Customer

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Elizabeth Rehoboth Beach, DE

I am very pleased with medical alert. They are right on the ball and I feel very safe when I go out. I wear it all the time Sometimes I accidentally push the button and they are right there.

5 years ago

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Verified Customer

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Anneliesse Germfask, MI

I like that somebody was right there, talking to me, that made me feel good. I am upset with customer service because I got billed for something I should not have been billed for and they did not take care of the problem.

5 years ago

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Verified Customer

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Bertha Stamford, NY

My daughter told me to get a medial alert device after I fell and broke my hip and we picked this one. They are really good about answering questions or helping with anything I need.

5 years ago

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Verified Customer

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Jacqueline Spencerport, NY

Most of the time I use it, it is by mistake but one time I lost my balance and fell in my bedroom and I hit it and I was very satisfied with it. They answered right away and helped me.

5 years ago

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Verified Customer

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Dorothy Los Angeles, CA

I passed out once and when I woke up, paramedics were in my house ready to help me. It has never failed me. They are very professional and thorough on the phone and I would recommend them 100 times over.

5 years ago

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Verified Customer

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Dorothy Felgate

Although I have not had mine for very long, I feel confident about going out of town. The doctor suggested that I should not leave the city, but with the medical alert I can travel in Canada.

5 years ago

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Verified Customer

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Joy

I have got no complaints about it. The price seems to be fair. I would definitely recommend them. They seem to be pretty accurate and they are always there if I test it or accidentally hit it.

5 years ago

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Verified Customer

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Anthony

I would recommend Medical Alert; I think they're good and there for you in an emergency. When I test they call right back and they seem very efficient, I have never had to use it in an emergency but I test is every once in a while. Any time I ask a question, they seem to have the answers for me.

5 years ago

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Verified Customer

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Anonymous San Ysidro, CA

I'm happy and satisfied with it. When I call, they pay attention right away and I get service before thirty minutes. They call me to see if everything is okay. I have tried others and I think I got the better one.

5 years ago

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Verified Customer

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Anonymous Gaylord, MI

I don't see a way it could be any better. When I talk to them, they help me a great deal. I even lost the first one and I was little nervous but they sent me a new one immediately and I thought that was fantastic.

5 years ago

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Verified Customer

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Richard Winder, GA

They are either too sensitive or not sensitive enough, especially the fall detector. I have had several false alarms when nobody pressed the button and the first responders came to my door because we couldn't get to the phone because it was my old phone number. I called on Saturday and the office was closed and I couldn't reach any nobody and that disturbs me. There is a lot of room for improvement.

5 years ago

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Verified Customer

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Coral Terre Haute, IN

We check it every month to make sure it's working and a couple of times mine has gone off and they've called right away. I would rather have a flatter one that I can wear on the chest.

5 years ago

Reply from Medical Alert

Hi Coral,

We do have a wrist version that might work better for you than your pendant. If you are interested, please reach out to our customer service team to ask about it.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Alexandria, VA

We had a problem before we got a new one because my husband would cross his arms and the device would go off and we had rescue people at the door and we didn't know what happened but we got a new one and the pendant around his neck so that hasn't happened again. They showed up at the door when it was a mistake so it works and that's what we want.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Gladys College Grove, TN

I used it frequently when I thought I had it rigth when I didn't and I would receive a call and we worked it out with the customer service. The customer service and I have always worked out any problems that I've had.

5 years ago

Reply from Medical Alert

Hi Gladys,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Lincoln City, OR

They have been helpful but it has been somewhat confusing and takes more time than I would expect to set it up and to troubleshoot it. I'm not sure how to change the battery on the component that the person wears. I'm alerted when the battery's dead so it seems like they're monitoring that so that part works.

5 years ago

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Verified Customer

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William San Diego, CA

I accidentally pressed the button and in no time I had the emergency crew very quickly. When the agent came on it was a very quick response even though it wasn't actually an emergency. I was very happy with the quick response in both cases. Every time I've called in to check the system, I had no problem. I've gotten very good answers back.

5 years ago

Reply from Medical Alert

Hi William,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Elda Carlsbad, CA

I tested it. They ask you to do it once a month. So far it's working okay. The one that hangs around your neck isn't very convenient. It gets tangled up and I can't get it adjusted properly.

5 years ago

Reply from Medical Alert

Hi Elda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Dorothy Trafford, PA

It's gone off buy itself sometimes, but other times when we've had to use it they've sent ambulances and alerted the family members. If they don't get a hold of her, they contact other family members to make sure she's ok.

6 years ago

Reply from Medical Alert

Hi Dorothy,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Carol New Smyrna Beach, FL

I accidentally dropped it without realizing and stepped on it and set it off and the phone rang almost immediately and they called to make sure I was ok. I feel more secure with it.

6 years ago

Reply from Medical Alert

Hi Carol,
Glad to know it's working as it should!

Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Barbara Midland, MI

My husband fell out of bed and was barely able to move, but he pushed the button and they magically appeared. I'm paying for this to be hooked up, but it's not hooked up yet, so I don't exactly know what to do. They give you a number to call but it doesn't work, I've tried it a number of times.

6 years ago

Reply from Medical Alert

Hi Barbara,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bob Murrieta, CA

It's easy to wear and use, the system is very responsive. Every time I have questions, they answer them right away. I accidentally dropped it and they were on the system right away.

6 years ago

Reply from Medical Alert

Hi Bob,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Shirley Girard, PA

I went to put it on the stand at night and I missed, and it fell on the floor. They called me right away to make sure everything was okay. I have mistakenly bumped it and they call me to check on me.

6 years ago

Reply from Medical Alert

Hi Shirley,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Stanley Burnettsville, IN

I live by myself and my family wanted me to get this. I use it through the day but if I have people around I don't always wear it in the house. When I've hit it unexpectedly they were right there on the line calling me.

6 years ago

Reply from Medical Alert

Hi Stanley,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Lavon

I am away from the home just about everyday of the week, I take it with me all the time, occasionally I forget. It's a good device for a senior citizen living alone. I'm not too found of the idea that you have to take this battery pack with you when you want to ever go outside or away from the home. I am always away from the home, so frequently that I have to remember to take it with me all the time and I have forgotten that on occasions. So I'm not thrilled about that

6 years ago

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Verified Customer

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Ann

They've been very nice to me when I call in to see if my Medical Alert is working good. They even nice to me even when I didn't know I pushed the button. I think it works perfectly.

6 years ago

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Verified Customer

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Yvonne

I'm a disabled person and I need a Medical Alert. The only time I really use it is if I fall down or something or get really sick. They are good company, I checked in every month for testing.

6 years ago

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Verified Customer

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Barbara Goodrich, MI

Anytime I talk to Medical Alert's customer support, they are very helpful. I wear the necklace alert button when I'm alone, and it's comforting to know it's there when I need it.

6 years ago

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Verified Customer

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Dale Wickenburg, AZ

When the alert went off for me, the people were so kind. A gentleman came by to help me, and he was so nice. He checked on me and helped me without a problem, and wanted to know if I needed to get to a hospital.

6 years ago

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Verified Customer

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Charlotte

The necklace medical alert system that goes around your neck is very sensitive. It's gone off a couple of times because it goes off easily. If there's a little bump or something, it goes off.

6 years ago

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Verified Customer

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Mary Olson Rushville, NE

Customer service over at Medical Alert has always answered my questions and given me the information I need. As far as I'm concerned, their device is okay, but I'm pleased with it.

6 years ago

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Verified Customer

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Barbara Farrar

I have used this medical device only once a couple of years ago, but it was very effective. If I call them for help, they give me any information I need right away. It's a very convenient device!

6 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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John Mccraw Cowpens, SC

So far I haven't had any problems with my device. I haven't had to use it yet, thankfully. Everybody I talked to about this told me it's a very helpful device. My friend is very pleased with the service as well.

6 years ago

Reply from Medical Alert

Hi John,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Beverly Talbert Cedar Hill, MO

I am alone in my home most of the time, therefore I fall a lot since I'm by myself. I like that if I do fall, all I need to do is push a button. This is a device that saves lives.

6 years ago

Reply from Medical Alert

Hi Beverly,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Judy Bayer Spring Hill, FL

Aside from testing, I haven't had to use the device. One thing I didn't like is that they were insisting I get a new device, even though my old one works and tests well when I use it. They insisted on sending me one and making me pay 89 dollars. I asked why I would buy a new one when my old one works, but they sent it anyways without my consent.

6 years ago

Reply from Medical Alert

Hi Judy,

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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L.H. Johnstown, PA

I've had to use the device a few times, and they are pretty prompt in getting back to me to make sure I'm okay. Their new one is much bigger, but I'm grateful for this service.

6 years ago

Reply from Medical Alert

Hi LH,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Elaine Atkinson Tampa, FL

I am not happy with the fact that I was twelve miles away from my house at dinner, and it accidentally activated itself. I came home to fire trucks, cops, and neighbors in my yard. I was also not happy with a product they sent me, and after about four emails and two or three phone calls, they still wouldn't help me return it.

6 years ago

Reply from Medical Alert

Hi Elaine,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Elizabeth Bommer City of Saint Peters, MO

I feel very safe having this device. I know it's trustworthy, and I can relax knowing I'm safe at home. I have accidentally used this device, but I've always had an immediate response.

6 years ago

Reply from Medical Alert

Hi Elizabeth, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Bill Bedall Harrisonburg, VA

I haven't had to use this device yet, but I occasionally test it by pressing the button to make sure it's still working. I think their customer support seems to be interested in me and how I'm doing.

6 years ago

Reply from Medical Alert

Hi Bill,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Austin Johnson Greenville, SC

I saw them advertised somewhere, I forget where, but I decided to give them a call. One of the main reasons I decided to get it was that I walk my dog at night, so I wanted something for my own safety. We've had some trouble getting the billing all straightened out, but everybody has been really nice and really polite. It is expensive though.

6 years ago

Reply from Medical Alert

Hi Austin,

We always like hearing how our customers learned about us. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Doris Burkholder Newville, PA

Just from reading and seeing their promotions and advertisements, I decided to get it. When they called me to check on the system they made sure to give me all the information that I needed.

6 years ago

Reply from Medical Alert

Doris,

Thanks so much for your feedback and sharing how you heard about us! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Kay Mcdermott Sun City, AZ

We checked it out and since it had good reviews we decided to go with it. I usually put it on when I'm going out. Though the necklace piece is very heavy to wear around your neck. Whenever I've called them, they have been very informative.

6 years ago

Reply from Medical Alert

Hi Kay, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Sandra Simpson Marion Center, PA

I had read about it somewhere and saw it on television. It has everything I was looking for, so I got it because I'm by myself. I like it since it's on a necklace, it's very easy to wear. I take it with me wherever I go.

6 years ago

Reply from Medical Alert

Hi Sandra,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Larry Beile Venetia, PA

My wife made the decision to get it based on the cost of it and the fact that it didn't need a contract. The times that I have used it, they have responded almost immediately, which is good. I recently got a new button which supposedly is sensitive to falls. I've had to use it a couple of times but that function doesn't seem to work.

6 years ago

Reply from Medical Alert

Hi Larry,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda Altman Johnsonville, SC

I had seen it advertised and, since I liked the idea of having a necklace and a bracelet I could use if I got hurt, I got it. The lady from Medical Alert that I've talked to is very understanding.

6 years ago

Reply from Medical Alert

Hi Brenda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018