Name: Medical Alert
Rating: 3.8

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Verified Customer

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MJ Lynchburg, VA

I'm alone and I drive, so I like to have feel comfortable when I have it with me. My overall experience using the system has been very good, and I'm very satisfied with their Customer Service. I just feel safe with it.

9 years ago

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Verified Customer

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Carolyn Pollard Apex, NC

All my experiences with them have been very good. I live alone and nobody would be able to help if I happen to fall, so Medical Alert was the best option. Overall, the device works fine and the service is great.

9 years ago

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Verified Customer

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Vida Penrod Johnstown, PA

A family member had brain surgery and we wanted to make sure she was taken care of. The response team are on the ball and medical alert representatives are wonderful to respond quickly. Everything was just excellent.

9 years ago

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Verified Customer

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Virginia Jacobs Lakeland, GA

As far as I know, it's been fine. It's been used accidentally and they were right there! The only thing I don't like is that they call me all the time to sell me a Medical Alert, when I already have one.

9 years ago

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Verified Customer

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Lovertta Freeman Pittsburgh, PA

It's been a wonderful experience! I haven't had to use it yet but I think it's wonderful to know it's there in case of an emergency. Besides, their service is good, specially because I have trouble walking.

9 years ago

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Verified Customer

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Margot Cone Garden City, ID

I'm pleased with the service they've provided. I was afraid I would fall one of these days without being able to get up, so I purchased the Pendant. Although I've only had it for a couple of months, I haven't had a problem with the service.

9 years ago

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Verified Customer

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Dorothy Hart Niles, MI

I've had no problems whatsoever with Medical Alert. There's usually nobody around me and I stumble all the time, so it's definitely worked me. In fact, it saved my life a couple of times.

9 years ago

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Verified Customer

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Volura Elkins Rome, OH

So far, my experience with Medical Alert has been good. I had fallen with nobody around, before purchasing the service. Now that I have it with me, I like to carry it around in case that happens again. I don't have any issues with them.

9 years ago

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Verified Customer

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Elizabeth Sorensen Cool, CA

I only purchased the Necklace, which provides fall detection and it really sets my mind. I know that if something happens to me, I'll receive the help I need. Everything is just great; they're always there.

9 years ago

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Verified Customer

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Beck Roseville, CA

My husband and I have a little gray thing that will alert the medical people if we fall. We had trouble with it at first; now we got it down and it's doing fine. The only thing I would say is that it goes off very easy, without even realizing you're setting it off.

9 years ago

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Verified Customer

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Elizabeth Prothro Lamy, NM

They're very helpful, but it really does take some trouble to get through to them. I recently got the fall detector, which is quite heavy and bulky. I'm not as pleased with that one so I've gone back to the bracelet. Somebody is right there when you push the button however, it's quite time consuming when it comes to requesting information.

9 years ago

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Verified Customer

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Emma Lawson Kansas City, KS

I'm very very satisfied with Medical Alert! They're very prompt to answer back, even when I accidentally hit the button. I have nothing but good service. It's been my security this whole time, all I can say is that I'm very satisfied with it.

9 years ago

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Verified Customer

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Sylvia Parrish Wenatchee, WA

I'm prone to falls and I'm here by myself, so I decided to get Medical Alert. So far they've been just fine. I haven't had to use it but they seemed to be okay; plus, the GPS works.

9 years ago

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Verified Customer

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Betty Miller Billings, MT

I know the devices work because when I drop it because somebody is on the line right away. My aunt wouldn't have been disabled if she had this when she suffered her stroke. I think the service is okay and so far, I haven't had a bad experience.

9 years ago

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Verified Customer

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Nola Sangren Plainview, MN

I haven't had to use the service, but everything has been very good. Their representatives have been excellent with me, and taking in mind I have COPD, my daughter-in-law thought it would be the best option. It's been a very positive experience so far.

9 years ago

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Verified Customer

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Dolores Anis Miami, FL

Some of my friends have Medical Alert and had fallen, so I thought it would be a good thing for me, considering I live alone. Their service is alright; I haven't had any problems with them. I can say that my experience with Medical Alert has been okay. Thank God I haven't had to use it yet!

9 years ago

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Verified Customer

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Jacquelyn Vanleer Milwaukee, WI

The person who purchased this service has a medical issue and so far it's been effective. The service is excellent, but as their caregiver, the only thing that worries me is the time delay. They should respond faster when you press the button to avoid a bad situation.

9 years ago

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Verified Customer

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Clara Bray Reedville, VA

I'm getting older and I live alone, so I needed something that would help me in case of an emergency. Although the device can be annoying because it's so sensitive, I feel very positive about the service.

9 years ago

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Verified Customer

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Robert Ashby Quakertown, PA

My wife and I purchased the necklace and we both like the services. They called me to check if the device was working properly, however they hung up pretty quickly and I didn't get a chance to tell them that my Medical Alert wouldn't work if there was to be a power outage. Also, my wife already fell twice and the emergency necklace didn't go off. Besides that, we think it's a good service. I'm just concerned it won't work if we happen to lose power.

9 years ago

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Verified Customer

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Bobbiejo Haizlip Greensboro, NC

I purchased the Arm Brand because of my disability and I think it's wonderful. I had a great experience with the service their representatives provided. Overall, we had a good experience using Medical Alert.

9 years ago

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Verified Customer

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Alice Wilson Indio, CA

I don't know what system I had, but I loved using it, specially because I live alone. Their customer service was very good and I liked the product itself, however, I had to discontinue the service because the price went up.

9 years ago

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Verified Customer

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Janet Wilkerson Nesbit, MS

My husband falls a lot and has Parkinson's disease, so we decided to purchase Medical Alert. I like the system, however, my house's alarm system is quicker to respond than my Medical Alert device. I also think that they need to make the necklace a little more attractive.

9 years ago

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Verified Customer

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Janine Counts St. Louis, MO

Their devices are fine, it works very well for me. I really needed it because of my Neuropathy, causing my body to have a bad balance. Although I haven't had to use it yet, their customer service has been excellent and the overall experience has been great as well.

9 years ago

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Verified Customer

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Marinelle Freeman Midland, TX

Their customer service is excellent! I've had a very satisfactory experience with them. I live alone and it makes me feel safe to know that if I have a problem, I can get some help.

9 years ago

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Verified Customer

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Betty Servant Customer Service

I purchased it for my mother several years ago and I think it's great! We were worried about leaving her alone, but that's no longer the case. Their customer service was very good and the devices did exactly what we needed it to do. Everything's been great.

9 years ago

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Charlene

Sometimes when i havent had it on it goes off.One night about 10 30pm the EMTwere at my back door pounding on it i was asleep went to back and they ask me what was wrong i had no idea what they were talking about he said they got an alarm signal from my watch i said i dont even have it on i was asleep they question me if anyone was here i said just my 2 little dogs and me.It off 1 other time they called my son he said i just talked to her call her again so they said it shouldnt do thatit hasnd done it but 3 times its on my counter most of the time i havent fell for awhile now i dont know if its ok or not i put it on charge and it charges

1 year ago

Reply from Medical Alert

Charlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Jun. 19th, 2025

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Deborah Dyer Hendersonville, TN

Both of our mothers had Medical Alert and I can say that at their age and with the health issues they had (falling, memory loss, etc.) it was absolute necessary as long as they continued to live alone. My mother had a history of just stumbling and falling over anything. I got her Medical Alert because after my Dad passes there were several hours in the day before I would be able to be there with her since I still worked. Numerous times I would get the message that indeed she had fallen and help was on the way. her neighbor, we had given a house key to and often I would have them call her to go in moms home before I could arrive. My mother in law had falling issues also and once upon falling outside her bathroom, she hit her head on the edge of the dresser. Thank goodness she was able to have Medical Alert on herself and called and they contacted my husband and sent an ambulance. For the amount they payed monthly, it was certainly worth our piece of mind knowing that they both would get the help needed if we were not able to quickly arrive. I highly recommend this company and all that they stand for.

3 years ago

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Peggy Townsend Bristol, VA

Really works! Two of my family members have it! Just got the device that detects a fall, and it worked! Life Alert initiated the process when a family member passed out. Life Alert contacted me and I immediately went to see what happened. A fall had taken place in the bathroom and Life Alert had the life saving crew on the way, so we got to my family member about the same time. Luckily, no broken bones, etc. but family doctor recommended the patient go to ER to be checked out due to a history of falls. After one week in the hospital and two weeks in rehab, we are back home now. I truly recommend Life Alert!!!!

8 years ago

Reply from Medical Alert

Hi Peggy, Thanks so much for your feedback! Fall detection is great and really adds a nice layer of extra protection. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Mary

When my husband passed away in 2010, I had to move from the retirement community we were living in. I moved into an apartment alone. I began having many falls. I tried another system which was bad. I switched to Medial Alert. I still took falls and was afraid to punch my alarm. I have different ones show much interest and have gone out of their way to help me not be afraid. I even would get calls that I hadn't been checking each month. After so much has happened to me and my son has recently passed away, I recently hit my button after a fall in closet. Help was here before I knew it. I couldn't believe how much caring and help they showed. I have nothing but praise for this wonderful company and the special interest they have taken to help a poor frightened old lady who is 80 years old and cannot move without a walker and not for far. I wear it ALL the time now, especially in the shower and through the night as I have to get up several times. My walker stays by my bed.

8 years ago

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Verified Customer

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Henry

I do not give them any credence. They are terrible. Their sales department lies about what their offer encompasses. Their customer service reps are rude and nasty. I have an open dispute against them. Beware

4 months ago

Reply from Medical Alert

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Apr. 22nd, 2026

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Verified Customer

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Marian

Been with this company for a few years. Sent back a neclace that was to detect falls. Suposed to be refunded. Terrible customer service trying to resolve refund. Had to make 3 phone calls.

5 months ago

Reply from Medical Alert

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Apr. 8th, 2026

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Verified Customer

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Paul

I only used it once in a year but it worked. Fire department was here in just a couple minutes.

5 months ago

Reply from Medical Alert

Paul, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Apr. 1st, 2026

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Verified Customer

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Elizabeth

Medical Alert was recommended to me by Heightened Independence And Progress. And I'm very pleased with my choice!

7 months ago

Reply from Medical Alert

Thank you for your feedback Elizabeth! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 18th, 2026

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Verified Customer

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Virginia

When Iam alone I wear the medical alert because I just had a partial knee replacement and am careful not to fall

7 months ago

Reply from Medical Alert

Thank you for your feedback, Virginia! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Verified Customer

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Jacquelyn

They are always dependable. They respond immediately, and they respond if they detect a fall even if there is not one.

7 months ago

Reply from Medical Alert

Thank you, Jacquelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

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Verified Customer

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Edward

It works like advertised. I am and my family are very satisfied with unit after several months of use.

7 months ago

Reply from Medical Alert

Edward, thank you so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Feb. 6th, 2026

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Verified Customer

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Robert

my alert device use to let me know when the battery is low & needs to be charged. It no longer is doing that, so it's a matter of guess work for me when to charge it

7 months ago

Reply from Medical Alert

Robert, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Jan. 23rd, 2026

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Verified Customer

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Dorothy

Sluggish about keep promises. Wants to charge to mail forms for return of item I did not order. Service is great. I have no problems with service.

8 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 15th, 2026

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Verified Customer

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Susan

Good customer service. Easy to setup. Quality equipment except very sensitive sometimes it goes off just putting on mom’s coat.

8 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 2nd, 2026

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Verified Customer

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Nell

The sign up process was easy. The options for service were what we were looking for. The contract flexibility was also what we preferred.

8 months ago

Reply from Medical Alert

Thank you, Nell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Eloise

I don't think it is set up correct I am disable in my attempt and have many times asked someone else to do lt

8 months ago

Reply from Medical Alert

Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.

Dec. 26th, 2025

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Susan Pasadena, California

I am sorry I that my daughter thinks I need this

4 weeks ago

Reply from Medical Alert

Thank you for your feedback, Susan. We’d appreciate the opportunity to review the account and address any concerns you have directly. Please contact our customer service team at 800-906-0872 or customerresolutions@medicalalert.com.

—The Medical Alert Team

Aug. 20th, 2026

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james matlak

Closed on Saturday and Sunday so if there is an issue with your device on either of those 2 days it cannot be fixed. Hard to believe you care so much about the health of people. Sad to see money makes your decisions. People get hurt and sick 24/7 yet your company only is open 5 days a week and not 24 hours a day when opened. Not cool, I have battery issues, you keep calling and texting me like crazy but I can't do anything until Monday. Not happy.

3 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We understand how frustrating it can be to experience equipment issues over the weekend, especially when it impacts something as important as your health and daily care. We sincerely apologize for the inconvenience and concern this situation has caused.

After reviewing your account, I do see that you were recently able to connect with our team and that a work order has been created for a technician to replace your equipment.

While our Customer Service department is not available 24/7, we do want to assure you that our Emergency Response Center is staffed and available 24 hours a day, 7 days a week to assist if help is needed. Our Customer Service team is available Monday through Friday from 8:00 AM to 8:30 PM EDT and Saturdays from 10:00 AM to 4:00 PM EDT.

We appreciate your feedback regarding weekend support availability, and we understand your concerns. If you need any additional assistance, please call our Customer Service Department 1-800-906-0872.

May. 21st, 2026

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Verified Customer

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Gracie

It is there if I need it. So far I haven't needed it, but the security of knowing that Ican get help if I fall or have an emergency is great.

8 months ago

Reply from Medical Alert

Thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 19th, 2025

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Verified Customer

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Margaret

It does what it says it will. I have not had any emergencies, but have accidentally set it off and was pleased with the ease in correcting it.

9 months ago

Reply from Medical Alert

Margaret, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Linda

I like that it has a gps so it can find me anywhere. I sometimes keep my great grandchildren I know I can find help quickly if I need it.

9 months ago

Reply from Medical Alert

Thank you for your kind words Linda! Your safety and peace of mind are our top priorities, and we're glad that we could be there for you if you need us.

Nov. 20th, 2025

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Verified Customer

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Barbara

A friend recommend Medical Alert. Have not fallen and not needed help because my husband is with me. That is all I know as of this date.

9 months ago

Reply from Medical Alert

Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Norma

All's well now, thanks- now that I've returned your "fall button"- it was just too super sensitive for me (& I'm Not an active person!

10 months ago

Reply from Medical Alert

Norma, Thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 12th, 2025

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Scott Biddulph

I had my dad with this service for about 4 too many years. When he started becoming forgetful I order basically the pendant and bracelet and home monitor station. I initially paid for the GPS tracking so when he was out and about I could keep up with where he was. The GPS tracking almost never worked. It always showed him at home. I thought well maybe he's not wearing it - but I took it for several rides and it never tracked. biggest waste of money. What was worse is that when I called to cancel the tracking - the yearly price actually went up for just push button emergencies and fall detection over what I paid for GPS tracking. Before dad passed in December - he had 8 falls over a 2 month period of time and the fall detection only worked twice. It did not work on his last fall either that put him in the hospital prior to his death. These people are nice on the phone and act like they want to help you but good luck getting them on the phone, updating or changing service, and it took almost 2 months to get an account credit. Why didn't I stop it earlier? We did not realize until dad starting falling so much that the fall detection was not as we thought. If you are having any of these issues - please use them as warning signs. Always confirm the product is working as advertised.

7 months ago

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Verified Customer

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Blanche Robbinsbar1312

I liked it because I always felt safe with it when I would fall down. I knew there was someone to help me. I would like to know what Medical Alert Coach is on my bank statement.

1 year ago

Reply from Medical Alert

Blanche, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Feel free to call our customer service department at 1-800-906-0872, our representatives will be happy to assist.

Sep. 4th, 2025