Name: Medical Alert
Rating: 3.8

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Verified Customer

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Sylvia Parrish Wenatchee, WA

I'm prone to falls and I'm here by myself, so I decided to get Medical Alert. So far they've been just fine. I haven't had to use it but they seemed to be okay; plus, the GPS works.

9 years ago

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Verified Customer

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Betty Miller Billings, MT

I know the devices work because when I drop it because somebody is on the line right away. My aunt wouldn't have been disabled if she had this when she suffered her stroke. I think the service is okay and so far, I haven't had a bad experience.

9 years ago

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Verified Customer

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Nola Sangren Plainview, MN

I haven't had to use the service, but everything has been very good. Their representatives have been excellent with me, and taking in mind I have COPD, my daughter-in-law thought it would be the best option. It's been a very positive experience so far.

9 years ago

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Verified Customer

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Dolores Anis Miami, FL

Some of my friends have Medical Alert and had fallen, so I thought it would be a good thing for me, considering I live alone. Their service is alright; I haven't had any problems with them. I can say that my experience with Medical Alert has been okay. Thank God I haven't had to use it yet!

9 years ago

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Verified Customer

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Jacquelyn Vanleer Milwaukee, WI

The person who purchased this service has a medical issue and so far it's been effective. The service is excellent, but as their caregiver, the only thing that worries me is the time delay. They should respond faster when you press the button to avoid a bad situation.

9 years ago

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Verified Customer

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Clara Bray Reedville, VA

I'm getting older and I live alone, so I needed something that would help me in case of an emergency. Although the device can be annoying because it's so sensitive, I feel very positive about the service.

9 years ago

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Verified Customer

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Robert Ashby Quakertown, PA

My wife and I purchased the necklace and we both like the services. They called me to check if the device was working properly, however they hung up pretty quickly and I didn't get a chance to tell them that my Medical Alert wouldn't work if there was to be a power outage. Also, my wife already fell twice and the emergency necklace didn't go off. Besides that, we think it's a good service. I'm just concerned it won't work if we happen to lose power.

9 years ago

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Verified Customer

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Bobbiejo Haizlip Greensboro, NC

I purchased the Arm Brand because of my disability and I think it's wonderful. I had a great experience with the service their representatives provided. Overall, we had a good experience using Medical Alert.

9 years ago

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Verified Customer

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Alice Wilson Indio, CA

I don't know what system I had, but I loved using it, specially because I live alone. Their customer service was very good and I liked the product itself, however, I had to discontinue the service because the price went up.

9 years ago

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Verified Customer

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Janet Wilkerson Nesbit, MS

My husband falls a lot and has Parkinson's disease, so we decided to purchase Medical Alert. I like the system, however, my house's alarm system is quicker to respond than my Medical Alert device. I also think that they need to make the necklace a little more attractive.

9 years ago

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Verified Customer

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Janine Counts St. Louis, MO

Their devices are fine, it works very well for me. I really needed it because of my Neuropathy, causing my body to have a bad balance. Although I haven't had to use it yet, their customer service has been excellent and the overall experience has been great as well.

9 years ago

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Verified Customer

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Marinelle Freeman Midland, TX

Their customer service is excellent! I've had a very satisfactory experience with them. I live alone and it makes me feel safe to know that if I have a problem, I can get some help.

9 years ago

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Verified Customer

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Betty Servant Customer Service

I purchased it for my mother several years ago and I think it's great! We were worried about leaving her alone, but that's no longer the case. Their customer service was very good and the devices did exactly what we needed it to do. Everything's been great.

9 years ago

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Verified Customer

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Dorothy

They remind us to check the buttons each month and someone always answers.

3 months ago

Reply from Medical Alert

Dorothy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review

Apr. 9th, 2026

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Verified Customer

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Christine

My mother has fallen several times and needed to be able to contact emergency services when she falls.

3 months ago

Reply from Medical Alert

Thank you for your feedback, Christine! We value our customers and are honored to be part of your mother's safety plan. We appreciate the time you took to share your experience.

Mar. 30th, 2026

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Charlene

Sometimes when i havent had it on it goes off.One night about 10 30pm the EMTwere at my back door pounding on it i was asleep went to back and they ask me what was wrong i had no idea what they were talking about he said they got an alarm signal from my watch i said i dont even have it on i was asleep they question me if anyone was here i said just my 2 little dogs and me.It off 1 other time they called my son he said i just talked to her call her again so they said it shouldnt do thatit hasnd done it but 3 times its on my counter most of the time i havent fell for awhile now i dont know if its ok or not i put it on charge and it charges

1 year ago

Reply from Medical Alert

Charlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Jun. 19th, 2025

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Deborah Dyer Hendersonville, TN

Both of our mothers had Medical Alert and I can say that at their age and with the health issues they had (falling, memory loss, etc.) it was absolute necessary as long as they continued to live alone. My mother had a history of just stumbling and falling over anything. I got her Medical Alert because after my Dad passes there were several hours in the day before I would be able to be there with her since I still worked. Numerous times I would get the message that indeed she had fallen and help was on the way. her neighbor, we had given a house key to and often I would have them call her to go in moms home before I could arrive. My mother in law had falling issues also and once upon falling outside her bathroom, she hit her head on the edge of the dresser. Thank goodness she was able to have Medical Alert on herself and called and they contacted my husband and sent an ambulance. For the amount they payed monthly, it was certainly worth our piece of mind knowing that they both would get the help needed if we were not able to quickly arrive. I highly recommend this company and all that they stand for.

3 years ago

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Peggy Townsend Bristol, VA

Really works! Two of my family members have it! Just got the device that detects a fall, and it worked! Life Alert initiated the process when a family member passed out. Life Alert contacted me and I immediately went to see what happened. A fall had taken place in the bathroom and Life Alert had the life saving crew on the way, so we got to my family member about the same time. Luckily, no broken bones, etc. but family doctor recommended the patient go to ER to be checked out due to a history of falls. After one week in the hospital and two weeks in rehab, we are back home now. I truly recommend Life Alert!!!!

8 years ago

Reply from Medical Alert

Hi Peggy, Thanks so much for your feedback! Fall detection is great and really adds a nice layer of extra protection. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Mary

When my husband passed away in 2010, I had to move from the retirement community we were living in. I moved into an apartment alone. I began having many falls. I tried another system which was bad. I switched to Medial Alert. I still took falls and was afraid to punch my alarm. I have different ones show much interest and have gone out of their way to help me not be afraid. I even would get calls that I hadn't been checking each month. After so much has happened to me and my son has recently passed away, I recently hit my button after a fall in closet. Help was here before I knew it. I couldn't believe how much caring and help they showed. I have nothing but praise for this wonderful company and the special interest they have taken to help a poor frightened old lady who is 80 years old and cannot move without a walker and not for far. I wear it ALL the time now, especially in the shower and through the night as I have to get up several times. My walker stays by my bed.

8 years ago

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Verified Customer

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Emilia

No issues, the customer service is outstanding. I don't even think my mother in law is wearing it.

4 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Carolyn

It has a good reputation I trusted the reviews. I am now on my third watch in seven months. One problem after another I wish I could return and not have the problems.

4 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. I have sent you a private message requesting some additional information.

Mar. 19th, 2026

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Verified Customer

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Arlene

My conservator ordered it. I can't wear the alarm around my neck, as it hits my kitchen sink and that sets it off. I've also set it off while sleeping. After several false alarms I quit wearing it.

4 months ago

Reply from Medical Alert

Arlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Mar. 17th, 2026

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Verified Customer

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Joann

After I had a heart incident and surgery I felt it was an appropriate decision .

4 months ago

Reply from Medical Alert

Thank you for your feedback Joann! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 11th, 2026

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Verified Customer

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Valerie

Converted from previous limited M.A.system . Too long ago to remember reason for original buy but it's been satisfactory so I continued.

4 months ago

Reply from Medical Alert

Thanks so much for your feedback Valerie! We value our customers and appreciate the time you took to share your experience.

Mar. 11th, 2026

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Verified Customer

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Lorraine

I like the feeling of safety with my necklace, but the fact that the lockbox jammed with my key in it, no one could get in. It had to be cut off my door.

5 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Feb. 6th, 2026

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Verified Customer

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Dorothy

Sluggish about keep promises. Wants to charge to mail forms for return of item I did not order. Service is great. I have no problems with service.

6 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 15th, 2026

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Verified Customer

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Susan

Good customer service. Easy to setup. Quality equipment except very sensitive sometimes it goes off just putting on mom’s coat.

6 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 2nd, 2026

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Verified Customer

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Nell

The sign up process was easy. The options for service were what we were looking for. The contract flexibility was also what we preferred.

6 months ago

Reply from Medical Alert

Thank you, Nell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Eloise

I don't think it is set up correct I am disable in my attempt and have many times asked someone else to do lt

6 months ago

Reply from Medical Alert

Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.

Dec. 26th, 2025

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Verified Customer

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Kathryn

I'm not happy at all. Several weeks ago I feel and broke my fibula. I pressed in medical alert necklace and it didn't do it different thing. I had to count on 911. I'm going to hook up my Amazon echo and I'll watch out to come get this box and reimbursement place

7 months ago

Reply from Medical Alert

Kathryn, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Celia

It's great! I've had to use it several times and the squad is here in 5 minutes . I have an issue with falling I am 71.

7 months ago

Reply from Medical Alert

Celia, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 12th, 2025

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Verified Customer

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Concetta

Makes me safe I am not alone even though I am alone I get help very quickly and easily Thank you Medical Alert

8 months ago

Reply from Medical Alert

Concetta, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Shannon L

Horrible customer service! Received multiple email, phone and home mail notifications that my account was over due when in fact it had been paid in December of 2025. After confirming with 4 separate customer service representatives that the account is paid in full, waiting several times on hold with billing (no less than 30 minutes each time before being allowed a callback request) and 3 emails to customer service, I am still getting calls and notifications. Billing does not return callback requests and I have yet to receive an email confirmation that the issue has been resolved. So frustrating and such a waste of time. We had used Medical Alert for one year prior and wanted to renew. Will not renew again and if this issue isn’t confirmed, I will be canceling.

4 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Mar. 4th, 2026

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Verified Customer

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LT

I discontinued service with Medical Alert due to additional charges on my account that was not authorized and addition to a product that didn’t hold a charge. I tried to resolve these issues with the promise of a new device and refund of the unauthorized charges. Neither promise was completed. The device has been returned and I am still awaiting a refund of the annual payment.

11 months ago

Reply from Medical Alert

LT, thank you for taking the time to leave us a review and bringing this to our attention. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Aug. 27th, 2025

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Verified Customer

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Jay

My device is way too sensitive. If it drops 2-3 inches, it activates. I've had it activate more than once when I turn over in bed. In my opinion, it should activate only if it drops 1-2 feet.

1 year ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Jay! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jun. 12th, 2025

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Verified Customer

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Deb

I do not like calling, now all I can get is AI to talk to unless I can get through on billing, and then if I scream they transfer me to a person. I was on phone yesterday with them from around 10am on and problem not resolved till I called back at 530pm, after waiting for 2.5 hours for them to call me back, I was told I would get a call in 1-2 hours after my conversation, I do not believe I will renew at the end of my term, this is a medical emergency line and it is understaffed, the help you have is wonderful but you do not have enough, I should not have to be on hold to cancel an alarm or to get a service issue fixed. This was my 2nd time with issues since last September, 1st time I waited over a week with no monitor waiting on a new one, no credit was offered and I worried all that time about my husband, I honestly do not feel secure with your service any longer.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us Deb. We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously and your thoughts help us to continually improve.

Jun. 12th, 2025

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Verified Customer

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Sandra

I am very happy with Medical Alert. I know that they are very helpful and if I needed them it would be quick help. Especially, if I couldn't help myself.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Sandra! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 6th, 2025

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Verified Customer

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Donna

The price is high for seniors on a fixed income. Also when we got it and set it up. It said to test so we tested it and instead of the person talking through the box they were calling on the phone. If my grandmother falls she may not have her phone with her thats why we got the medical alert button.

1 year ago

Reply from Medical Alert

Donna, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 6th, 2025

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Verified Customer

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Sharon

It is available when I need it. At first the device didn't respond if I fell. Since I now pay $10 more a month it is super sensitive and I need to cancel the call several times a day.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jan. 14th, 2025

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Verified Customer

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Nicole

I returned a call to an agent for assistance with a billing issue, but the person who answered was not the one who had originally called me. Despite that, I explained that there were unfamiliar charges on my father’s debit card and I needed some clarification. The agent was incredibly rude, condescending, and dismissive. Rather than listening to my concerns, he was quick to argue and insist that I was mistaken. I could also hear a TV in the background, which led me to believe he was working from home, rather than in a professional office setting. I’m not one to lose my temper easily, but his attitude pushed me to the point where I had to let him know how unprofessional and unhelpful he was. What upset me even more was thinking about how my 84-year-old disabled father would have been treated if he had made that call. This kind of disrespectful behavior is completely unacceptable, and it's disappointing that someone in a customer-facing role, even a collections agent, would treat people this way. Good customer service is built on courtesy, patience, and empathy—qualities this agent clearly lacks. I strongly urge the company to reevaluate the agents they employ and ensure that anyone who interacts with customers is held to a higher standard of professionalism and basic human decency.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 16th, 2024

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Verified Customer

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Kenneth

Works well tests great on a regular basis. I do not like being notified that the rate will go up $10/month without notice. Bad marketing and we will look at other options

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Elaine Johnson

The representatives are friendly and knowledgeable. The 3 star rating is based on the worrisome calls repeated daily to try and get me to add more features. The message is very condescending in that they are asking to update my credit card ASAP. Although I've called several time asking to stop calling, I still get the calls.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Bonnie

I paid for a year, and less than a month later, I tested it, and it didn't work. I was pressured to spend additional money monthly to get them to "turn the signal back on so it would work." It was obvious what had been done. I was called at least two more times to upgrade. Constant upselling! I thought that when I signed up, it included fall detection. I will not renew and will look at other options after my year is up.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Hannah

The quick response to send help. The people who come are always very courteous and helpful. I don't k now how much I pay per month because I pay once a year.

1 year ago

Reply from Medical Alert

Thank you, Hannah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Shirley

Company tried to put on insurance premium for equipment charged 15$ for it called to ask what is was for. Finally got a confirmation on what is was . Told company to cancel the insurance couple months ago received letter today asking if we wanted to cx insurance …

1 year ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry for any confusion. Our insurance program is an optional add-on and can only be applied if opted in by the customer. Please contact Customer Care at 1-800-906-0872 or CustomerResolutions@medicalalert.com for further assistance. We're here to help!

Aug. 8th, 2024

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Verified Customer

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Carol

I wish someone could have talked to me personally face to face to explain how it all works and what I should expect. Each time I have pushed the button to TEST my device there has been confusion.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please reach out to Customer Care with any additional questions or concerns at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We'd be more than happy to walk you through the service!

Aug. 8th, 2024

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Verified Customer

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Gary Phillips

Quick responses and great customer service. Perhaps the only downside is the periodic calls to try and upsell the customer or more bells and whistles.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Mark Anthony Ferrusi I

I don't remember the last representative I spoke to but the woman stayed on the phone with me for close to 25 minutes helping me check and verify every last piece of the system in my mother's house.

2 years ago

Reply from Medical Alert

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Margie

I ordered 2 white bracelets about 2 months ago. Someone called me back and said you only had the black ones. I called back this past week and I kept getting transferred. I finally got really upset after holding on for almost 15 minutes. You people have the WORST customer service. How can I get my bracelets?? We have been with your Company for over 10 years. I am sick and cannot deal with Medical Alert much longer. I really hope you’re reading this. I am really pissed

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Charlotte Zeb

Prefer not to have fall detection. Too sensitive. May go off even when doing something as simple as pulling a shirt over head. Husband will not use at all because of sensitivity. Would prefer simply push button when needed. Perhaps someone will contact us about this problem.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024