Name: Medical Alert
Rating: 4.2

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Verified Customer

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Gail Greenville, RI

alert plug fell apart and short circuited my house. Called credit card to make sure no more charges went. Bank notified me that they would look over the matter. Meantime I called Medical Alert and informed them. My electrician came the following morning and verified it was the problem. This happened 3/31/23. Bank refunded me $37.50 and $10.00. Told Bank not to allow any more charges to my account. Medical Alert sent me 2 different bills with different amounts. Charging me for April, May, and June. I was told by Medical Alert because I stopped medical alert payments the matter wouldn't be settled until July 2023. I returned system back to Medical Alert who verified they had got it by 5/1/23. They added some kind of extra coverage to my account that I don't remember hearing about. I'm hard of hearing so therefore I will pay the extra money up to March 2023. They are billing me for April, May, and June. I want this settled before July of 2023. I am just short of 87, hard of hearing and cannot get around very well. I do not want a new Medical Alert system because of the run-a-round I have been getting. Gail Hebblewaite (aka Elizabeth G)

1 year ago

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Verified Customer

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Sharon Allred Ogden, UT

They always respond to my check-in button push. And they have helped me arrange things for a friend. I've never fallen, so I can't rate that service.

2 years ago

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Verified Customer

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Gemma Lundstrom Saint Paul, MN

They keep calling wanting more money monthly, stating its for "insurance" if anything happens to it. They sure can't tell you what it would cost if you lost it or it broke. And why should we pay for it if it broke? It is called wear and tear. it is on an elderly person.

2 years ago

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Verified Customer

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Frieda Kodl Lincoln, CA

I had a call to them 3 weeks ago because I cut my leg on shower door and being as I am on blood thinners, there was blood everywhere. I tried to contact Medical Alert and I got repeatedly was "We can't locate you". You have my address...why can't you locate me? Very disappointing. First time I used you. Thought about cancelling service.

2 years ago

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Verified Customer

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Margaret E. Smith

The system is good; however, at my age the agent does not need to give me a lecture about how to wear it and when. Have a good brain at age 84! Thank God.

2 years ago

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Verified Customer

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Ginger Kubo San Jose, CA

The last time we received a call, were going to dispatchh out. We want you to go through the contact list first. We have had the fire dept out here too many times in the past. We have someone here 24/7. We also have cameras in the house to check on them.

2 years ago

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Verified Customer

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Nancy Morris Phoenix, AZ

I feel that I can depend on help when I need it. I was feeling very alone before and worried that if something happened to me, I wouldn't be able to get help.

2 years ago

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Verified Customer

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Bernadette Smith Brick, NJ

Came very quickly when I fell down and personnel were very accommodating and insured me there would never be a problem getting to my lock box I have on my front door

2 years ago

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Verified Customer

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Sheryl Portland, ME

It has 'saved' me many times. However, when I got the GPS model, there were no instructions. After using the basic model, I didn't know that I needed to press the button twice...or to the count to two?

2 years ago

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Verified Customer

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Rose DeFrancis Brewerton, NY

Everyone is very helpful and pleasant. Even when I make a mistake and accidentally hit the help button the person on the other side is so gracious . Thank you.e a

2 years ago

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Verified Customer

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Sheila lieff Bridgeport, CT

Every time I speak to a different rep, they're always throwing something new at me which sounds good but ends up costing me more money. I live on a fixed income, & if thus continues being too expensive, I may have to cancel Dr his service.

2 years ago

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Verified Customer

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Danny Murry New Albany, MS

It calls me quickly. I'm older and occasionally fall; you help me get help. However, I detest my heavy device. Surely someone makes a smaller one.soft

2 years ago

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Verified Customer

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S.G.RABE Lynchburg, VA

PROVIDES SECURITY FOR PERSONS LIVING ALONE. RESPONSES ARE IMMEDIATE. EVEN "JUST MAKING SURE ALL IS WORKING" CHECK-IN CALLS ARE AN APPRECIATED FEATURE.r

2 years ago

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Verified Customer

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Sharon Bridgeman (daughter of George) Glenmont, NY

I have fallen a couple of times while wearing the necklace and the alarm did not go off. One time I fell all the way down the stairs! My children and I are very frustrated with this. We called technical support and had them test it, but of course there were "no issues". Clearly there are. I was also charged for unapproved expenses for a rate lock and protection plan. We may consider other options.

2 years ago

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Verified Customer

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Elaine Roeter Sarasota, FL

Fortunately, I've had only one episode when I had to call Medical Alert. I fainted in my bathroom after I came home from the hospital last year. When I pushed my button, I got an immediate answer.

2 years ago

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Verified Customer

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Dana Hatfield Kingman, AZ

I've been very happy with them until someone called and sold me a protection plan under false pretenses. But when I figured out what had happened they took care of it right away and refunded me my money.

2 years ago

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Verified Customer

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Barbara Lerdon Columbus, OH

They are always there and their patience and explanations are always helpful. They will work a situation till it is resolved and always make you feel good

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joyce Kaminski Clinton Township, MI

I have not had an emergency issue but the times that I accidentally alerted the service immediately alerted. I was calling within a minute to see if everything's OK.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Penelope Oliver Spokane, WA

They have always responded when needed. The last time, I had no idea where I was or what was wrong, but they took care of everthing. I believe that they saved my life.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Margaret Lujan for Victor Lujan Santa Fe, NM

We had a person call and try to trick us into upgrading by saying "we are going to send you an upgraded version because everyone is upgrading" he almost had my husband approving until I asked about cost or was the company upgrading all customers, he was caught and I told him, you are quite the salesman, you almost had us going. Please no more sales people coerci g customers. Also the medical alert button was accidently pushed and it took me 20 minutes to get through to anyone...

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care to clarify the need for this upgrade. It could be because your cellular technology is an older version and therefore will soon not be supported by AT&T:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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margaret White Derry, NH

IT HELPED ME WHEN I FELL AND SPLIT MY HEAD OPEN. RESPONSE WAS RAPID. MY SON CALLED IN ABOUT 5 MINUTES TO LET ME KNOW THAT THE FIRE DEPARTMENT WAS ON ITS WAY

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Kathy Waldorf Olathe, KS

The monthly testing never works with talking to customer service. Insure in the equipment and price increase protect was added without approval which resulted in an addition $10 monthly charge. Calls are received trying to sell an upgrade in service and equipment.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please escalate issues to Customer Care: CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Kay Henn-Kaufman Hamburg, PA

It is a little expensive and the first time I used the fall button when I put it on and it fell into my shirt, that activated the button. That button is a little bit sensitive. I have to be very careful with it.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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sally j rutledge Wells River, VT

I was out mowing my lawn and had my Medical Alert on and I went over some rough part of lawn and it set my alert off and they were right there right in touch with me.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Pam Stevenson Herriman, UT

Because it is sensitive to any bumps, if I did have a fall the paramedics would be called quickly and also my family. I don't necessarily have to push the button to get help.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Carol Calle Terre Hill, PA

I am not sure because I am not using it to the fullest extent right now. In the future when I am home more I will probably rely on it more fully/ I would prefer to do a review later on into the use of it.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Cynthia B Maroon River Forest, IL

I used to love Medical Alert, but for the past few months I have been very unhappy. I put it on test mode and sometimes I get the proper reply and can test my microphone. Other times I never get this. I just put my system on 15 minute test mode and the first time I did get the option to test the microphone. Then I tried from two different rooms and I didn't get this option so I don't know what is going on!

3 years ago

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Verified Customer

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Barbara L. Oskamp Loveland, OH

The fall alert has worked every time even though each incident was not a fall, the alarm was triggered and the phone call was received verifying that everything was okay.

3 years ago

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Verified Customer

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Nancy Bradley Aurora, CO

Promptness and professional. Everyone I have spoken with are kind and concerned, during Covid lockdown they were fast and responsive when concerns arised

3 years ago

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Verified Customer

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Magdi Armanios Matawan, NJ

You have beeb charging me for a fall detector for 3 months alreafy and I tokd you I do nit need it! And I do nit have it! Pls send my money bavk! The rest of the service is very good !

3 years ago

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Verified Customer

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RUSSELL SCHOENBERGER Emporia, KS

BY THEIR IMMEDIANT RESPONSE TO MY CALL . THE QUICKNESS IN CALLING FOR EMTS AS WELL AS MY DAUGHTER... THEY ARE ALWAYS KIND AND CAREING EVEN TO MY PUSHING BUTTON BY ACCIDENT

3 years ago

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Verified Customer

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Peggy Bair / POA for Flora E. Bair York, PA

They have always responded promptly and are easy to get back to after I've checked on Flora. They follow the protocol we've set up which has been very helpful.

3 years ago

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Verified Customer

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Tania Esparza Ontario, CA

I'm getting use to it.I think is very sensitive. Sometimes the alarm goes off and there's no reason why.?I think is important to have it to protect myself. Is important for people to have it specially older people like me.

3 years ago

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Verified Customer

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Sister Sheila Richardson Wadesboro, NC

They sent me a new gizmo; I returned the old one they identified as malfunctioning; now they want me to pay $350 for the old one they say they didn't receive - but they know it's malfunctioned - I'm looking for another medical alert provider

3 years ago

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Verified Customer

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Carolyn Morey Holiday, FL

The service is good. They also have good customer service and call you with reminders to test your device, a good feature. Price is a little high in comparison to Life Protect which has a one-piece device, no separate base.

3 years ago

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Verified Customer

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Kelly Hagenbuch Concord, NH

There way of communicating with people isn’t great especially when there dealing with people with disabilities. Medical Alert kept calling me repeatedly regarding billing issues. I don’t pay the medical alert bill....it comes out of my trust fund. It’s in my medical alert file.

3 years ago

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Verified Customer

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Ann L. Wells Williamstown, MA

Had trouble opening the latch , it's too hard for my weak fingers. OK now. Agent left number & I could never reach her even tho it was a 'direct phone number', All worked out and I am fine now with the alert.

3 years ago

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Verified Customer

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R Kenyon Waterbury, CT

Billing questions are not answered. They just keep leaving voice mails to call them back and e mail me late notices. My emails requesting answers to questions are ignored. I have sent at least 4 emails with no response. I am emailing them at email they provided for questions. They are billing me for services we do not want.

4 years ago

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Verified Customer

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Duane Custer Topeka, KS

It is hard to separate the issues with stars. The device works very well, as advertised. However, their customer service, billing is terrible. After you purchase the device you get asked to buy more protection and price guarantees. Picture this, you pay $5 a month or $60 a year to "lock in your current cost." I calculate that is an 11% increase over what we paid for the first year. Then, you learn the device is leased and they want to sell you damage insurance which is $30 every three months. I said that is $120 a year and the rep said, no it's only $30/3 months. Math is not a string suit. I also told the company that all communication goes through me and not to contact my 89 year old father. So they contact him and of course he is confused. Then try to get the phone calls and emails for billing stopped. I have called twice and emailed multiple times. No response but the same past due bills. One rep told me we were paid and to income any calls and bills.

4 years ago

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Verified Customer

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Nancy Arnott Liverpool, NY

Customer service was excellent prior to sign up and with any assistance needed with setup and response time when Mom set off alarm was immediate n friendly.

4 years ago

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Verified Customer

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Sharon Garoutte

It was not made clear to me that in order to be able to actually speak to someone if I pushed my alert button there would be a much larger montly charge on top of the extra charges I'm paying because I don't have a landline & to get the automatic fall button.

5 years ago

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Verified Customer

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Mavis Fayetteville, NC

I fell off the bed and couldn't get my legs up. I called them and they were here and took me to the hospital and they were very good to me and helpful.

5 years ago

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Verified Customer

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Janie

I like the device because it's small and it's not heavy. The only problem is that sometimes when I check in during the months with my speaker thing, I can't hear.

5 years ago

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Verified Customer

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Bertha Richmond, VA

The device is simple to use. They are pretty good at any complaint you have, they try to straighten it out for you. My light went out and they sent me another one that stays one when the lights are out.

5 years ago

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Verified Customer

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Robert Salt Lake City, UT

We choose it for its reputation and reliability. It is pretty sensitive, it went off as I was going over some dirt roads in Idaho. I don't know how they sense it so I will probably cancel the fall alert after three months.

5 years ago

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Verified Customer

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Betty J Applegate

Fortunately, I never have had to use them. But I do have to test the system once a month or so. Also they started charging $10 a month on my credit card for insurance which I did not request.

5 years ago

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Verified Customer

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Doris Novak

Response is instant. I accidentally touched the button and by the time I got into the room where the monitor was, she had already called quick response and the ambulance.

5 years ago

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Verified Customer

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Patricia Lincoln Park, MI

I use the necklace and the portable GPS device. I take it with me in my purse if I need to go out. I fell one night and used it, and help came and picked me up.

5 years ago

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Verified Customer

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Virginia

I saw it in a magazine and decided it was the right thing for me for the purpose of an emergency. I appreciate the help I get when I call for something.

5 years ago

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Verified Customer

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Charles Maple Grove, MN

By far the best out there. I have a problem of falling every couple of hours per day and theirs is the only product that I found that had the proper amount of coverage.

5 years ago