Name: Medical Alert
Rating: 3.8

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Verified Customer

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Nola Sangren Plainview, MN

I haven't had to use the service, but everything has been very good. Their representatives have been excellent with me, and taking in mind I have COPD, my daughter-in-law thought it would be the best option. It's been a very positive experience so far.

9 years ago

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Verified Customer

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Dolores Anis Miami, FL

Some of my friends have Medical Alert and had fallen, so I thought it would be a good thing for me, considering I live alone. Their service is alright; I haven't had any problems with them. I can say that my experience with Medical Alert has been okay. Thank God I haven't had to use it yet!

9 years ago

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Verified Customer

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Jacquelyn Vanleer Milwaukee, WI

The person who purchased this service has a medical issue and so far it's been effective. The service is excellent, but as their caregiver, the only thing that worries me is the time delay. They should respond faster when you press the button to avoid a bad situation.

9 years ago

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Verified Customer

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Clara Bray Reedville, VA

I'm getting older and I live alone, so I needed something that would help me in case of an emergency. Although the device can be annoying because it's so sensitive, I feel very positive about the service.

9 years ago

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Verified Customer

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Robert Ashby Quakertown, PA

My wife and I purchased the necklace and we both like the services. They called me to check if the device was working properly, however they hung up pretty quickly and I didn't get a chance to tell them that my Medical Alert wouldn't work if there was to be a power outage. Also, my wife already fell twice and the emergency necklace didn't go off. Besides that, we think it's a good service. I'm just concerned it won't work if we happen to lose power.

9 years ago

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Verified Customer

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Bobbiejo Haizlip Greensboro, NC

I purchased the Arm Brand because of my disability and I think it's wonderful. I had a great experience with the service their representatives provided. Overall, we had a good experience using Medical Alert.

9 years ago

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Verified Customer

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Alice Wilson Indio, CA

I don't know what system I had, but I loved using it, specially because I live alone. Their customer service was very good and I liked the product itself, however, I had to discontinue the service because the price went up.

9 years ago

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Verified Customer

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Janet Wilkerson Nesbit, MS

My husband falls a lot and has Parkinson's disease, so we decided to purchase Medical Alert. I like the system, however, my house's alarm system is quicker to respond than my Medical Alert device. I also think that they need to make the necklace a little more attractive.

9 years ago

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Verified Customer

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Janine Counts St. Louis, MO

Their devices are fine, it works very well for me. I really needed it because of my Neuropathy, causing my body to have a bad balance. Although I haven't had to use it yet, their customer service has been excellent and the overall experience has been great as well.

9 years ago

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Verified Customer

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Marinelle Freeman Midland, TX

Their customer service is excellent! I've had a very satisfactory experience with them. I live alone and it makes me feel safe to know that if I have a problem, I can get some help.

9 years ago

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Verified Customer

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Betty Servant Customer Service

I purchased it for my mother several years ago and I think it's great! We were worried about leaving her alone, but that's no longer the case. Their customer service was very good and the devices did exactly what we needed it to do. Everything's been great.

9 years ago

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Verified Customer

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Beatrice Riverton, Wyoming

A couple falls made me a believer. Peace of mind helps.

2 months ago

Reply from Medical Alert

Thank you for sharing your experience, Beatrice! We're sorry to hear about your falls, but we're grateful to know that having our service gave you added peace of mind when you needed it most.

Aug. 21st, 2026

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Verified Customer

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Joann Frisco, Texas

Good stuff.

2 months ago

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Verified Customer

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Ruth St. Clair Township, Illinois

A special offer was given to me as a first time participant.

2 months ago

Reply from Medical Alert

Thank you for your review, Ruth! We're delighted that you were able to take advantage of our special offer. We appreciate your support and look forward to continuing to serve your needs.

Aug. 17th, 2026

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Verified Customer

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Sandra Mount Vernon, Illinois

I live by myself and I feel more secure knowing I can get help

2 months ago

Reply from Medical Alert

Thank you for your review, Sandra. We're pleased to know that our service helps you maintain your independence while feeling secure knowing assistance is just a button press away. We appreciate your trust in us!

Aug. 17th, 2026

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Verified Customer

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John Chester, New York

It was based on my daughter's recommendation.

2 months ago

Reply from Medical Alert

Thank you for your review, John! It means so much to us that your daughter recommended our service. We're grateful for your trust and are happy to be able to support you and your family.

Aug. 17th, 2026

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Verified Customer

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Lilli Newport, North Carolina

My son chose it when I had a fall four years ago.

2 months ago

Reply from Medical Alert

Thank you for your review! We're glad your son chose our service for you. Knowing that families trust us to help keep their loved ones safe means a great deal to us. Thank you for being a valued customer.

Aug. 11th, 2026

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Charlene

Sometimes when i havent had it on it goes off.One night about 10 30pm the EMTwere at my back door pounding on it i was asleep went to back and they ask me what was wrong i had no idea what they were talking about he said they got an alarm signal from my watch i said i dont even have it on i was asleep they question me if anyone was here i said just my 2 little dogs and me.It off 1 other time they called my son he said i just talked to her call her again so they said it shouldnt do thatit hasnd done it but 3 times its on my counter most of the time i havent fell for awhile now i dont know if its ok or not i put it on charge and it charges

1 year ago

Reply from Medical Alert

Charlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Jun. 19th, 2025

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Deborah Dyer Hendersonville, TN

Both of our mothers had Medical Alert and I can say that at their age and with the health issues they had (falling, memory loss, etc.) it was absolute necessary as long as they continued to live alone. My mother had a history of just stumbling and falling over anything. I got her Medical Alert because after my Dad passes there were several hours in the day before I would be able to be there with her since I still worked. Numerous times I would get the message that indeed she had fallen and help was on the way. her neighbor, we had given a house key to and often I would have them call her to go in moms home before I could arrive. My mother in law had falling issues also and once upon falling outside her bathroom, she hit her head on the edge of the dresser. Thank goodness she was able to have Medical Alert on herself and called and they contacted my husband and sent an ambulance. For the amount they payed monthly, it was certainly worth our piece of mind knowing that they both would get the help needed if we were not able to quickly arrive. I highly recommend this company and all that they stand for.

3 years ago

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Peggy Townsend Bristol, VA

Really works! Two of my family members have it! Just got the device that detects a fall, and it worked! Life Alert initiated the process when a family member passed out. Life Alert contacted me and I immediately went to see what happened. A fall had taken place in the bathroom and Life Alert had the life saving crew on the way, so we got to my family member about the same time. Luckily, no broken bones, etc. but family doctor recommended the patient go to ER to be checked out due to a history of falls. After one week in the hospital and two weeks in rehab, we are back home now. I truly recommend Life Alert!!!!

8 years ago

Reply from Medical Alert

Hi Peggy, Thanks so much for your feedback! Fall detection is great and really adds a nice layer of extra protection. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Mary

When my husband passed away in 2010, I had to move from the retirement community we were living in. I moved into an apartment alone. I began having many falls. I tried another system which was bad. I switched to Medial Alert. I still took falls and was afraid to punch my alarm. I have different ones show much interest and have gone out of their way to help me not be afraid. I even would get calls that I hadn't been checking each month. After so much has happened to me and my son has recently passed away, I recently hit my button after a fall in closet. Help was here before I knew it. I couldn't believe how much caring and help they showed. I have nothing but praise for this wonderful company and the special interest they have taken to help a poor frightened old lady who is 80 years old and cannot move without a walker and not for far. I wear it ALL the time now, especially in the shower and through the night as I have to get up several times. My walker stays by my bed.

9 years ago

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Verified Customer

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Elizabeth

Medical Alert was recommended to me by Heightened Independence And Progress. And I'm very pleased with my choice!

8 months ago

Reply from Medical Alert

Thank you for your feedback Elizabeth! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 18th, 2026

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Verified Customer

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Virginia

When Iam alone I wear the medical alert because I just had a partial knee replacement and am careful not to fall

8 months ago

Reply from Medical Alert

Thank you for your feedback, Virginia! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Verified Customer

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Jacquelyn

They are always dependable. They respond immediately, and they respond if they detect a fall even if there is not one.

8 months ago

Reply from Medical Alert

Thank you, Jacquelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

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James Provo

My mother died more than six months ago. We had returned all equipment and cancelled the service the month before that when she had 24 hour nursing coverage. I have called many many times... with wait times over an hour. They agree that they owe her estate a refund. Because we cancelled and they kept billing and I discovered they had been double drafting for several months when I reviewed Moms accounts. But as the executor of the estate, I keep getting collection letters. On several occasions when I call and they look up the file, I am hung up on. They refuse to transfer me to a supervisor. They promise to stop letters, but don't. They promise to send refund... but haven't.

4 months ago

Reply from Medical Alert

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Jun. 9th, 2026

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james matlak

Closed on Saturday and Sunday so if there is an issue with your device on either of those 2 days it cannot be fixed. Hard to believe you care so much about the health of people. Sad to see money makes your decisions. People get hurt and sick 24/7 yet your company only is open 5 days a week and not 24 hours a day when opened. Not cool, I have battery issues, you keep calling and texting me like crazy but I can't do anything until Monday. Not happy.

5 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We understand how frustrating it can be to experience equipment issues over the weekend, especially when it impacts something as important as your health and daily care. We sincerely apologize for the inconvenience and concern this situation has caused.

After reviewing your account, I do see that you were recently able to connect with our team and that a work order has been created for a technician to replace your equipment.

While our Customer Service department is not available 24/7, we do want to assure you that our Emergency Response Center is staffed and available 24 hours a day, 7 days a week to assist if help is needed. Our Customer Service team is available Monday through Friday from 8:00 AM to 8:30 PM EDT and Saturdays from 10:00 AM to 4:00 PM EDT.

We appreciate your feedback regarding weekend support availability, and we understand your concerns. If you need any additional assistance, please call our Customer Service Department 1-800-906-0872.

May. 21st, 2026

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Verified Customer

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George

Medical alert never let my father or my family down. They were always there to help when there was a problem. Would recommend to anyone!

9 months ago

Reply from Medical Alert

George, thank you for your feedback! We value our customers and are honored to be part of your father's safety plan. We appreciate the time you took to share your experience.

Jan. 8th, 2026

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Verified Customer

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Roger

My dad has fell several times since getting Medical Alert and the device has worked every time. Once when he was outside.

10 months ago

Reply from Medical Alert

Thank you, Roger! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Christene

The Medical don't always work in my area. I needed when i fell and it didn't work i had to get myself outside before it worked. Also battery has to be charged every day which is a pain.

10 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Dec. 26th, 2025

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Verified Customer

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Kathy

My Mother had it. She & my sister did comparisons. Liked it the best. So I trusted them, so that's what I went with & never regretted it.

10 months ago

Reply from Medical Alert

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Margaret

Medical Alert is a great dependable way for people who have had trouble getting around !! Device is reliable and easy to access Thank you

10 months ago

Reply from Medical Alert

Thank you, Margaret! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Gracie

It is there if I need it. So far I haven't needed it, but the security of knowing that Ican get help if I fall or have an emergency is great.

10 months ago

Reply from Medical Alert

Thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 19th, 2025

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Verified Customer

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Margaret

It does what it says it will. I have not had any emergencies, but have accidentally set it off and was pleased with the ease in correcting it.

10 months ago

Reply from Medical Alert

Margaret, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Linda

I like that it has a gps so it can find me anywhere. I sometimes keep my great grandchildren I know I can find help quickly if I need it.

11 months ago

Reply from Medical Alert

Thank you for your kind words Linda! Your safety and peace of mind are our top priorities, and we're glad that we could be there for you if you need us.

Nov. 20th, 2025

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Verified Customer

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Barbara

A friend recommend Medical Alert. Have not fallen and not needed help because my husband is with me. That is all I know as of this date.

11 months ago

Reply from Medical Alert

Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Norma

All's well now, thanks- now that I've returned your "fall button"- it was just too super sensitive for me (& I'm Not an active person!

11 months ago

Reply from Medical Alert

Norma, Thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 12th, 2025

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Verified Customer

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Blanche Robbinsbar1312

I liked it because I always felt safe with it when I would fall down. I knew there was someone to help me. I would like to know what Medical Alert Coach is on my bank statement.

1 year ago

Reply from Medical Alert

Blanche, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Feel free to call our customer service department at 1-800-906-0872, our representatives will be happy to assist.

Sep. 4th, 2025

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Verified Customer

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Linda

I keep it on or near me at all times and fingers crossed haven’t had to use it yet. I do not like the size, it’s bulky and the roe is too thick to hide under clothes. Otherwise it is a good device.

1 year ago

Reply from Medical Alert

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If you have any questions regarding your equipment please call our Customer Service Team at 1-800-635-6156 and one of our representatives will be happy to assist you.

Aug. 14th, 2025

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Verified Customer

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Barbara

5 years ago, I felt the company was more people and service friendly. Today , I receive 2 calls per week reminding me to test system, or call back for account information. When I call back, no one seems to know why they called. SO many unnecessary calls. Too many different departments and no one takes the lead for a customer.

1 year ago

Reply from Medical Alert

Thank you, Barbara, for your feedback. We’re sorry to hear about your recent experience and will pass this information along to the appropriate team. For further assistance, please contact our customer service department at 1-800-635-6156. A representative will be happy to assist you.

Aug. 11th, 2025

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Verified Customer

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Jay

My device is way too sensitive. If it drops 2-3 inches, it activates. I've had it activate more than once when I turn over in bed. In my opinion, it should activate only if it drops 1-2 feet.

1 year ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Jay! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jun. 12th, 2025

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Verified Customer

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Deb

I do not like calling, now all I can get is AI to talk to unless I can get through on billing, and then if I scream they transfer me to a person. I was on phone yesterday with them from around 10am on and problem not resolved till I called back at 530pm, after waiting for 2.5 hours for them to call me back, I was told I would get a call in 1-2 hours after my conversation, I do not believe I will renew at the end of my term, this is a medical emergency line and it is understaffed, the help you have is wonderful but you do not have enough, I should not have to be on hold to cancel an alarm or to get a service issue fixed. This was my 2nd time with issues since last September, 1st time I waited over a week with no monitor waiting on a new one, no credit was offered and I worried all that time about my husband, I honestly do not feel secure with your service any longer.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us Deb. We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously and your thoughts help us to continually improve.

Jun. 12th, 2025

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Verified Customer

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Sandra

I am very happy with Medical Alert. I know that they are very helpful and if I needed them it would be quick help. Especially, if I couldn't help myself.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Sandra! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 6th, 2025

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Verified Customer

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Donna

The price is high for seniors on a fixed income. Also when we got it and set it up. It said to test so we tested it and instead of the person talking through the box they were calling on the phone. If my grandmother falls she may not have her phone with her thats why we got the medical alert button.

1 year ago

Reply from Medical Alert

Donna, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 6th, 2025

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Verified Customer

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Sharon

It is available when I need it. At first the device didn't respond if I fell. Since I now pay $10 more a month it is super sensitive and I need to cancel the call several times a day.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jan. 14th, 2025

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Verified Customer

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Nicole

I returned a call to an agent for assistance with a billing issue, but the person who answered was not the one who had originally called me. Despite that, I explained that there were unfamiliar charges on my father’s debit card and I needed some clarification. The agent was incredibly rude, condescending, and dismissive. Rather than listening to my concerns, he was quick to argue and insist that I was mistaken. I could also hear a TV in the background, which led me to believe he was working from home, rather than in a professional office setting. I’m not one to lose my temper easily, but his attitude pushed me to the point where I had to let him know how unprofessional and unhelpful he was. What upset me even more was thinking about how my 84-year-old disabled father would have been treated if he had made that call. This kind of disrespectful behavior is completely unacceptable, and it's disappointing that someone in a customer-facing role, even a collections agent, would treat people this way. Good customer service is built on courtesy, patience, and empathy—qualities this agent clearly lacks. I strongly urge the company to reevaluate the agents they employ and ensure that anyone who interacts with customers is held to a higher standard of professionalism and basic human decency.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 16th, 2024

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Verified Customer

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Kenneth

Works well tests great on a regular basis. I do not like being notified that the rate will go up $10/month without notice. Bad marketing and we will look at other options

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Elaine Johnson

The representatives are friendly and knowledgeable. The 3 star rating is based on the worrisome calls repeated daily to try and get me to add more features. The message is very condescending in that they are asking to update my credit card ASAP. Although I've called several time asking to stop calling, I still get the calls.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Bonnie

I paid for a year, and less than a month later, I tested it, and it didn't work. I was pressured to spend additional money monthly to get them to "turn the signal back on so it would work." It was obvious what had been done. I was called at least two more times to upgrade. Constant upselling! I thought that when I signed up, it included fall detection. I will not renew and will look at other options after my year is up.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Hannah

The quick response to send help. The people who come are always very courteous and helpful. I don't k now how much I pay per month because I pay once a year.

2 years ago

Reply from Medical Alert

Thank you, Hannah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Shirley

Company tried to put on insurance premium for equipment charged 15$ for it called to ask what is was for. Finally got a confirmation on what is was . Told company to cancel the insurance couple months ago received letter today asking if we wanted to cx insurance …

2 years ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry for any confusion. Our insurance program is an optional add-on and can only be applied if opted in by the customer. Please contact Customer Care at 1-800-906-0872 or CustomerResolutions@medicalalert.com for further assistance. We're here to help!

Aug. 8th, 2024