Name: Medical Alert
Rating: 4.0

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Verified Customer

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Hendrick Hegg Oroville, CA

My wife passed away, and considering I live alone, I decided to purchase Medical Alert after seeing an ad in the AARP Magazine. Their service has been very good, they've offered a very positive experience. I've only had to use it once, and it worked perfectly.

8 years ago

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Verified Customer

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Barbara Rheaume Product/Service

The time I've used it, I've had a very good service. When I push the button on my necklace, they're always right here. I have an off-balance thing, so it comes in handy. I feel thankful with it.

8 years ago

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Verified Customer

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Catherine Mcgilvery Phoenix, AZ

I don't mind using it at all because it's good. It's reassuring that I have something like this, considering I live alone. Besides, the service they offer is excellent, and the system itself is very good. Overall, I have no complaints about them; they've kept me very satisfied.

8 years ago

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Verified Customer

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MD Lincoln, MI

I like using it. I purchased the fall detection system, and used it for the first couple weeks. My overall experience with them has been good; they've offered a very positive experience.

8 years ago

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Verified Customer

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Dolores Huthes Clearwater, FL

The service itself has been fine except for this one time they came online while I was reading my paper. I didn't press the button, and that's what I told them, so after a few minutes on hold, they came back and told me it was an error.

8 years ago

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Verified Customer

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Dorothy Jureka Florissant, MO

Oh my gosh, their customer service is excellent! They couldn't come any faster. They're very nice guys. My nephew helps me out a lot, so he contacted them for me, is that every one of them is terrific.

8 years ago

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Verified Customer

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Ruby Simon Windsor, VA

I purchased the basic system that you can use in your house. If you fall, it will automatically call, and it's been excellent so far. Their Customer Service has been fine as well, no problem with them.

8 years ago

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Verified Customer

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Joann Miller Statesville, NC

I ordered it over the phone and I really like it, in fact I tried to encourage several friends to look into it. They offer excellent customer service, and I just like the fact that they try to reach the user of the system, when you push the button.

8 years ago

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Verified Customer

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Nancy Davenport Auburn, ME

It's good to have it. I use it sometimes, I wear it around my neck sometimes I don't wear it all the time but it I'm going out some place you know I will because of my balance.

8 years ago

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Verified Customer

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Darlene Whittington Roswell, NM

Medical Alert is fine, very happy with it. I wanted it because I'm 75 years old, I've got walking problems I got a whole bunch of problems wrong with me and I just feel that I needed something

8 years ago

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Curtis Weigner Lansdale, PA

It's an interesting concept for me because I've fallen without being able to get up. Besides pushing the button once a month for a test, I really haven't had to use it, however, they've provided an excellent service to this point. As far as my experience, they've just been great.

9 years ago

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Verified Customer

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Marg Haverfield Spokane, WA

I'm afraid of falling due to a back problem I have, and during these 2 months I've used it, I can say I like it very much. I haven't had much experience with the system but I really think it's a great thing for seniors.

9 years ago

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Verified Customer

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Diana Lambert Gadsden, AL

I love using it! They were right on the ball. They called me very quickly when the little thing went off and made sure I was alright. The person I spoke with was very nice and understanding; it was just so excellent.

9 years ago

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Verified Customer

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Ella Qualls Corpus Christi, TX

Although I haven't had to use it yet, it's a great backup in case I need it. I feel that I'm protected with this service. The only problem was that we had a some trouble with the equipment and it has not been cleared out. Besides that, everything's fine.

9 years ago

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Verified Customer

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Jamie Linnell Belton, MO

Medical Alert was the best option for me because I needed to be safe while I'm alone. The system is good, I like it. On top of that, I haven't had a problem with the service in general.

9 years ago

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Verified Customer

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Anonymous Lakewood, CA

My experience with them can be described as good because they were very prompt and courteous when I needed them. The system has been a great help for me, mostly because I live alone and have health issues.

9 years ago

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Verified Customer

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Marian Lowrey Hudson, OH

My husband passed away and I live alone, so it was time to purchase Medical Alert. I like using it and although I'm the only one in my family that has experience with it, they're very good at what they do. I've had a couple of accidents with it and they were very nice to me when I explained it was an accident.

9 years ago

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Verified Customer

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San-Dee Stradley Holland, MI

I really haven't used it yet, but it's been a good experience so far. It's there in case of an emergency and their Customer Service is fine, but thankfully to this day, I haven't had to use it

9 years ago

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Verified Customer

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Carol Carlson Athol, MA

Fortunately, I've never had to use it but my experience with them so far has been great. They answer you directly and always ask if I got all the information I needed. They're just very good and keep my mind at ease.

9 years ago

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Verified Customer

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Byron Morris Bridgewater, VA

I've never had a problem with Medical Alert. They check on me every now and then so everything has been fine. Things have worked out every time we need to get anything to them.

9 years ago

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Verified Customer

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Rena Bertolero Jackson, CA

I wear the bracelet all the time in case I fall and it's just very good. I would recommend it above others that I looked into and even had people tell me about them. It's just something you have to have.

9 years ago

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Verified Customer

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Mary Cotton Ballwin, MO

I just think it's a good program. We've tested it once a month and they call every now and then to check on me, so I'm quite satisfied. I feel a little more secure and safe when I got the necklace on.

9 years ago

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Verified Customer

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MJ Lynchburg, VA

I'm alone and I drive, so I like to have feel comfortable when I have it with me. My overall experience using the system has been very good, and I'm very satisfied with their Customer Service. I just feel safe with it.

9 years ago

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Verified Customer

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Carolyn Pollard Apex, NC

All my experiences with them have been very good. I live alone and nobody would be able to help if I happen to fall, so Medical Alert was the best option. Overall, the device works fine and the service is great.

9 years ago

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Verified Customer

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Vida Penrod Johnstown, PA

A family member had brain surgery and we wanted to make sure she was taken care of. The response team are on the ball and medical alert representatives are wonderful to respond quickly. Everything was just excellent.

9 years ago

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Verified Customer

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Virginia Jacobs Lakeland, GA

As far as I know, it's been fine. It's been used accidentally and they were right there! The only thing I don't like is that they call me all the time to sell me a Medical Alert, when I already have one.

9 years ago

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Verified Customer

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Lovertta Freeman Pittsburgh, PA

It's been a wonderful experience! I haven't had to use it yet but I think it's wonderful to know it's there in case of an emergency. Besides, their service is good, specially because I have trouble walking.

9 years ago

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Verified Customer

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Margot Cone Garden City, ID

I'm pleased with the service they've provided. I was afraid I would fall one of these days without being able to get up, so I purchased the Pendant. Although I've only had it for a couple of months, I haven't had a problem with the service.

9 years ago

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Verified Customer

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Dorothy Hart Niles, MI

I've had no problems whatsoever with Medical Alert. There's usually nobody around me and I stumble all the time, so it's definitely worked me. In fact, it saved my life a couple of times.

9 years ago

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Verified Customer

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Volura Elkins Rome, OH

So far, my experience with Medical Alert has been good. I had fallen with nobody around, before purchasing the service. Now that I have it with me, I like to carry it around in case that happens again. I don't have any issues with them.

9 years ago

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Verified Customer

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Elizabeth Sorensen Cool, CA

I only purchased the Necklace, which provides fall detection and it really sets my mind. I know that if something happens to me, I'll receive the help I need. Everything is just great; they're always there.

9 years ago

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Verified Customer

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Beck Roseville, CA

My husband and I have a little gray thing that will alert the medical people if we fall. We had trouble with it at first; now we got it down and it's doing fine. The only thing I would say is that it goes off very easy, without even realizing you're setting it off.

9 years ago

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Verified Customer

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Elizabeth Prothro Lamy, NM

They're very helpful, but it really does take some trouble to get through to them. I recently got the fall detector, which is quite heavy and bulky. I'm not as pleased with that one so I've gone back to the bracelet. Somebody is right there when you push the button however, it's quite time consuming when it comes to requesting information.

9 years ago

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Verified Customer

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Emma Lawson Kansas City, KS

I'm very very satisfied with Medical Alert! They're very prompt to answer back, even when I accidentally hit the button. I have nothing but good service. It's been my security this whole time, all I can say is that I'm very satisfied with it.

9 years ago

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Verified Customer

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Sylvia Parrish Wenatchee, WA

I'm prone to falls and I'm here by myself, so I decided to get Medical Alert. So far they've been just fine. I haven't had to use it but they seemed to be okay; plus, the GPS works.

9 years ago

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Verified Customer

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Betty Miller Billings, MT

I know the devices work because when I drop it because somebody is on the line right away. My aunt wouldn't have been disabled if she had this when she suffered her stroke. I think the service is okay and so far, I haven't had a bad experience.

9 years ago

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Verified Customer

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Nola Sangren Plainview, MN

I haven't had to use the service, but everything has been very good. Their representatives have been excellent with me, and taking in mind I have COPD, my daughter-in-law thought it would be the best option. It's been a very positive experience so far.

9 years ago

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Verified Customer

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Dolores Anis Miami, FL

Some of my friends have Medical Alert and had fallen, so I thought it would be a good thing for me, considering I live alone. Their service is alright; I haven't had any problems with them. I can say that my experience with Medical Alert has been okay. Thank God I haven't had to use it yet!

9 years ago

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Verified Customer

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Jacquelyn Vanleer Milwaukee, WI

The person who purchased this service has a medical issue and so far it's been effective. The service is excellent, but as their caregiver, the only thing that worries me is the time delay. They should respond faster when you press the button to avoid a bad situation.

9 years ago

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Verified Customer

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Clara Bray Reedville, VA

I'm getting older and I live alone, so I needed something that would help me in case of an emergency. Although the device can be annoying because it's so sensitive, I feel very positive about the service.

9 years ago

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Verified Customer

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Robert Ashby Quakertown, PA

My wife and I purchased the necklace and we both like the services. They called me to check if the device was working properly, however they hung up pretty quickly and I didn't get a chance to tell them that my Medical Alert wouldn't work if there was to be a power outage. Also, my wife already fell twice and the emergency necklace didn't go off. Besides that, we think it's a good service. I'm just concerned it won't work if we happen to lose power.

9 years ago

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Verified Customer

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Bobbiejo Haizlip Greensboro, NC

I purchased the Arm Brand because of my disability and I think it's wonderful. I had a great experience with the service their representatives provided. Overall, we had a good experience using Medical Alert.

9 years ago

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Verified Customer

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Alice Wilson Indio, CA

I don't know what system I had, but I loved using it, specially because I live alone. Their customer service was very good and I liked the product itself, however, I had to discontinue the service because the price went up.

9 years ago

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Janet Wilkerson Nesbit, MS

My husband falls a lot and has Parkinson's disease, so we decided to purchase Medical Alert. I like the system, however, my house's alarm system is quicker to respond than my Medical Alert device. I also think that they need to make the necklace a little more attractive.

9 years ago

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Verified Customer

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Janine Counts St. Louis, MO

Their devices are fine, it works very well for me. I really needed it because of my Neuropathy, causing my body to have a bad balance. Although I haven't had to use it yet, their customer service has been excellent and the overall experience has been great as well.

9 years ago

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Verified Customer

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Marinelle Freeman Midland, TX

Their customer service is excellent! I've had a very satisfactory experience with them. I live alone and it makes me feel safe to know that if I have a problem, I can get some help.

9 years ago

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Verified Customer

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Betty Servant Customer Service

I purchased it for my mother several years ago and I think it's great! We were worried about leaving her alone, but that's no longer the case. Their customer service was very good and the devices did exactly what we needed it to do. Everything's been great.

9 years ago

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Verified Customer

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Carol

Ease of use. Customer service is responsive.

2 months ago

Reply from Medical Alert

Carol, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Billie

Our calls have always been answered right away.

2 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Loretta

Services offered and pricing. Nothing further to add.

2 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026