Name: Medical Alert
Rating: 3.8

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Verified Customer

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Sandy Newport, WA

I had to return the button and then the base.

9 years ago

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Verified Customer

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Elizabeth Cheyenne, WY

Horrible company.... I would tell people to never do business with this terrible company.

9 years ago

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Verified Customer

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Henry Saint Petersburg, FL

Cancelled calls still result in phone calls

9 years ago

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Carolyn Fear

My husband used medic alert several times before he passed away on May 15

1 year ago

Reply from Medical Alert

Carolyn, thanks so much for sharing your feedback. Please accept our heartfelt condolences for your loss. Please be well, safe, and take care.

Jul. 16th, 2025

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Janis

Quick response. Very personable, efficient, considerate personnel.

1 year ago

Reply from Medical Alert

Thank you, Janis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 3rd, 2025

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Peggy Pocahontas, IL

The devices are easy to use and I know I feel much safer with this being on me.

2 years ago

Reply from Medical Alert

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Jean Aspinall Feeding Hills, MA

It’s a great service . Paid it off for the year. Saved money that way

3 years ago

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Elizabeth Charlottesville, VA

Works well. Easy to setup. Very nice to mom when she causes a false alarm.

3 years ago

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Janice Olathe, KS

There is nothing I can say that indicate dissatisfaction with this company!!

3 years ago

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Mila Wulbern

Haven't had to use it but should do the job. It is bigger and heavier than some we have seen.

8 years ago

Reply from Medical Alert

Hi Mila,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Gabino Cardona Anthony, NM

Have had good experience with technical support. Always very helpful staff.

8 years ago

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Wanda

Customer service was polite and helpful. Unit easy to install

8 years ago

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ROBERT ROSAN New York, NY

Horrible customer service - can't reach to correct account errors. leave calls on hold till hang up. Promise to correct problem but don't take action after repeat requests.

8 years ago

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not pushy Camarillo, CA

They called but didn't push when I told them my friend no longer needed them.

8 years ago

Reply from Medical Alert

Thank you for sharing your experience with others!

Medical Alert values our customers very much.

Have a great day!

Alex
Customer Reviews Manager
Medical Alert by Connect America

Feb. 23rd, 2018

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Pauline Charron

The process of ordering system & set up of equipment were easy

8 years ago

Reply from Medical Alert

Hi Pauline,

Thank you so much for taking the time to leave a review about your experience with Medical Alert! We value our customers and always want you to have a good experience.

Have a wonderful day.

Sincerely,
Alex
Customer Reviews Manager
Medical Alert by Connect America

Feb. 23rd, 2018

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Anita Shinko

they had good information and did not find any extra charges. they were very polite.

9 years ago

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Verified Customer

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Marguerite

I liked medical alert until about 6 weeks ago now I HATE it

10 months ago Edited November 10, 2025

Reply from Medical Alert

Marguerite, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 or email CustomerResolutions@medicalalert.com so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Nov. 10th, 2025

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Verified Customer

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Melba

I sent an inquiry about billing details but never received a response.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Vicky Youell Zephyr, TX

Sent mail to my mother instead of to me as I requested.

4 years ago

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Verified Customer

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Jeanie Biegler Zephyrhills, FL

It is just terrible it goes to the rescue and I am not even wearing it

4 years ago

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Joan Slater Shawnee Mission, KS

The device is always working properly, as shown by 3 accidental encounters.

4 years ago

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William Schultz Fond Du Lac, WI

I don't feel the equipment l currently have is suited for me.

4 years ago

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Verified Customer

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Bradley Kreeger Dallas, TX

no fall detector yet,, still waiting to hear back from company

4 years ago

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Verified Customer

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Jerry Caulder Mullins, SC

Fell a couple of times and it took about 5 mins or no one came on the line.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care to relay these issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Kathleen Odell Eaton Rapids, MI

They are pushy, don't listen, and do sales calls!!

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Leah Schaefer Fort Smith, AR

I resent having to call in every month to verify that my system is working

5 years ago

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Verified Customer

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Philip McFarland Lexington, MA

Too bulky to be used (by me) comfortably. I'd prefer a medallion.

5 years ago

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Verified Customer

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Helen Brouwer

They don't answer any phone calls or call back after a message

6 years ago

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Bonnie Deyo Windsor Locks, CT

The respond pendantis too heavy to wear.

6 years ago

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Verified Customer

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Ronald Brown...brother& caregiver. Beatrice, NE

Fall detection doesn't work good. Detection is only good for about 200 feet.

8 years ago

Reply from Medical Alert

Hi Ronald,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Robert Polstein

I think it is deplorable that it takes 2 days to change addresses!

8 years ago

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Verified Customer

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dagmar dockery Nomans Land, MA

had to talk to 5 people before getting all info rude too

8 years ago

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Verified Customer

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sublett Cloverdale, VA

too many false alarms- did not make them

9 years ago

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Verified Customer

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What the ??? Abilene, TX

Too expensive for no more than what they do

9 years ago

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June

I am very pleased with my medical Alert button!

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, June! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 17th, 2024

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Douglas Bailey

My mother uses this product and I am here

2 years ago

Reply from Medical Alert

Thank you, Douglas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Mary

All is good everything works fine it was just area issue

2 years ago

Reply from Medical Alert

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Catherine Secaucus, NJ

They are very efficient and professional.

3 years ago

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Verified Customer

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daryl myers Palmetto, GA

Good price and always works. Very responsive.

3 years ago

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Kathy Owiesny

It helped the EMT, it's pretty and stylish

3 years ago

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Carol Ends Miami, FL

The Medical Alert system is very accurate and helpful

3 years ago Edited March 15, 2023

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Francisco Sorrento, FL

Very good customer service and very responsive to needs of customer.

3 years ago

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MADELINE CAMPBELL

EXCELLENT SERVICE. AMBULANCE RESPONDED QUICKLY

8 years ago

Reply from Medical Alert

Hi Madeline,

I am so glad to read your review. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Kimberly Alvin, TX

Great medical device for people with needs

8 years ago

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Irma Guerrero Atwater, CA

They are so professional and I am satisfied

8 years ago

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deborah kellis Sault Ste. Marie, MI

i am happy with the response for help and customer service

8 years ago

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William Kalif Attleboro, MA

Poor customer service. Fictitious charges .Unethical management. This company should be avoided,

9 years ago

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tom jenkinson Maryville, TN

PRODUCT PERFOMANCE AND SERVICE WERE STELLER!!!!!!!

9 years ago

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Mary Meese West Grove, PA

I am feeling more secure with your equipment installed and tested. Mary Meese

9 years ago

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Verified Customer

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Connie

I paid for fall protection and it doesn't work.

1 year ago

Reply from Medical Alert

Connie, we’re really sorry to hear that. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Sep. 8th, 2025