Name: Medical Alert
Rating: 4.2

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Verified Customer

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Alice Flanders Chaska, MN

I have no trouble with this company---very cooperative

5 years ago

Reply from Medical Alert

Hi Alice,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Caitlin Albuquerque, NM

It's too expensive. The necklace is ugly and hard to put on and take off.

6 years ago

Reply from Medical Alert

Hi Caitlin,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if she can help with anything.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bonnie Hawthorne, CA

I recently tried the new one that will detect if you're falling. But I can't wear it because it goes off.

6 years ago

Reply from Medical Alert

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to test your device for sensitivity.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Dayton, OH

I think some of the equipment and service over at Medical Alert was misrepresented to me. It was pretty disappointing.

6 years ago

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Satisfied customer Conway, AR

It got medical to me in under 10 minutes.

6 years ago

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C. Conde

Hard to get answers to questions at times

6 years ago

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Anonymous

because of their courtious service people

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Elizabeth

it gives me peace of mind that if we fall we will get help

6 years ago

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Verified Customer

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Betty Freeman

Never had any problems with their service

6 years ago

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Dennis Ashenfelder Berwick, PA'

Poor billing customer service will be cancelling at end of 6 mths

7 years ago

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Verified Customer

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Eileen Wells Cleburne, TX

Always responsive to questions or problems

7 years ago

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Helen Plattsmouth, NE

They are quick to respond and always helpful.

7 years ago

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Leigh Ann Lewis; Opal Seals Marble Falls, TX

The neck rope is iritating to my neck - causes a scxratch

7 years ago

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Verified Customer

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Elizabeth Howell San Francisco, CA

Customer support is extremely poor. Don't have any confidence in their ability to be of any help in an emergency.

7 years ago

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Tim O

GPS does not show the operator your exact location is will show the street but not the address

7 years ago

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Dorothy Kilcup Tacoma, WA

Excellent response time for the time we had to call

7 years ago

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Verified Customer

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Diana Lee Santa Cruz, CA

It works well, but goes off too easily when I put it down.

7 years ago

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Verified Customer

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Sandy Shawnee, KS

I cannot be heard when I talk from the bathroom or the other end of the house.

7 years ago

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Verified Customer

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Gerald cooper Berea, KY

Courtesy of staff. Equipment is efficient.

7 years ago

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Angela Westport, CT

very responsive and simple to set up.

7 years ago

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Teresa Miami Beach, FL

Their billing system is not well implemented.

7 years ago

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Kenneth Rochester, NY

Very easy to setup but challenging to discontinue.

7 years ago

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Sheila West Nyack, NY

Too difficult to communicate with staff -- also, installation was frustrating.

7 years ago

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Ruth Rochester, NY

Very good service overall.

7 years ago

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Bunny Palm Coast, FL

it seems to take more time to answer

7 years ago

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Cecilia Ventura, CA

person on line polite. device arrived within a few days

7 years ago

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Verified Customer

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Angela Gracias Oakland, CA

I feel safer using it. The customer service is good.

7 years ago

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Marilyn Johnson Grand Junction, CO

This is a very reliable device and the staff there are responsive and easy to deal with.

1 year ago

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Bernice Bloomfield, CT

I like all ¹the features and professional service that comes with with the medical alert.

1 year ago

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Jack J. Jenkins

One person said it was activated, got a call said it wasn't, was put on hold too long. Voice came on said they would call back. Been all day trying to get answers to no avail.

6 years ago

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John Fain Saint Helen, MI

I was supposed to get a call back today from tech support but have not heard from them.

6 years ago

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Mrs. Linda Ross Fort Collins, CO

The operator was very determined to get the best deal for my father. She was polite and patient.

6 years ago

Reply from Medical Alert

Hi Linda,

Thanks so much for taking the time to share your experience with Medical Alert! We value our customers and always want to be sure you are 100% satisfied.

Have a wonderful day and stay safe!

Alex
Customer Reviews Manager

Feb. 22nd, 2018

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Barbara Helmken South St Paul, MN

I am pleased with the service and feel safer. The initial call was handled so well.

6 years ago

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Virginia Moody

I e used the service twice and was very pleased with the response. I would definitely recommend Medical Alert.

7 years ago

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Don Huson Sacramento, CA

I have only used it once, but it worked as advertised . I pushed the button and gat an immediate response,

8 years ago

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John Thomas Philadelphia, PA

I wear my medical alert around my neck. It keeps me safe and gives me peach of mind.

8 years ago

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Verified Customer

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Marsha Sand Springs, OK

I'm pleased with the Alert button but it is sensitive. I have trouble from setting it off when changing clothes.

1 year ago

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Lynn

long response time, even for monthly check, now charging fee for monthly check

2 months ago

Reply from Medical Alert

Thank you for your feedback. We want to clarify that there are no charges for monthly checks or per device signals. Monthly test calls are routed through a special automated queue to ensure minimal wait times. If you have any concerns or need further assistance, please reach out to us directly at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to help!

Aug. 8th, 2024

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Martha Ray Bryant Williamston, NC

They are there when I need them. They call me just as soon as I press my button

1 year ago

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Linda kearfott El Paso, IL

They don't hold up haven't had one that has lasted a year

1 year ago

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Mary Hendon Muskegon, MI

When I called to test the service I was put on hold. Not a good start.

2 years ago

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Linda Clark Rocky Mount, NC

The device will not stay up at my chest.

2 years ago

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Maria Kuethe Schenectady, NY

Unexplained false alarms. Inefficient response

2 years ago

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Larry Everson Rockville, IN

Fall protection deactivated for a year and we were unaware.

2 years ago

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Dale Kellenberger Easton, MD

It does not alert when you fall to the floor.

2 years ago

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Marya Hart

My call takes a long time to get a response

2 years ago

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Michaela Anderson Costa Mesa, CA

We have been waiting for a call or email from customer service for over a week

2 years ago

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Verified Customer

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HelenTelford Wichita, KS

Because they gave us trouble when doing alert test.

2 years ago

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Mary West Warwick, RI

Button has gone off without contact. Customer service horrible

2 years ago

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Ginger Ashland, MO

Poor communication and failure to send lokbox.

2 years ago