Name: Medical Alert
Rating: 3.8

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Verified Customer

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LuOuida Winnsboro, LA

Customer assistance good. Have not actually used the button yet.

9 years ago

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Verified Customer

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Lois Seminole, FL

success three times after falling--emts arrived promptly.

9 years ago

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Alice Apache Junction

The device no longer lights up with the green light like it used to. I am never sure if it is working or not.

9 years ago

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Diane Tampa, FL

Sent back the equipment 3 months ago...Mom went into a nursing home.. I am still being debited.. Cannot make contact with these people !!!!

9 years ago

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Helen Elkridge, MD

It is a very efficient system and company

9 years ago

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Arla Englewood, CO

responds immediately and supplies assistance

9 years ago

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Chris Velgersdyk Rock Valley, IA

I've had it for a long time now and it's been a good service so far. I use it all the time.

9 years ago

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Inell

My mother has medical alert now going on 1yr and a half. She enjoys the extra security. And so do her children.

2 years ago

Reply from Medical Alert

Thank you, Inell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Lois Asbury Park, NJ

It has worked well for my mom. The operators are very patient with her when she sets off the alarm by mistake.

3 years ago

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Elizabeth Hampton & Betty Cornett Colorado Springs, CO

BE WARNED when you return the product that the company will claim they didn't receive all the parts and will continue to charge you. I returned all the parts and should have taken a photo of all the parts included in the box as proof!

6 years ago

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Frustrated and Very Upset Carmichael, CA

They are handling my payments in the most illegal way. Taking them in to the bank and not posting them to my account. They won't give it back either! They told me to get the bank to reverse it. My bank can't and they say this is fraud!

7 years ago

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lv49ers Fairfield, CA

Dishonest Company. We cancel their service 6 weeks ago, but they never ship prepaid return label as promised, yet they continue billing and demanding payment. Taking advantage of elderly people and expecting for us to pay shipment.

7 years ago

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Miriam Hammerle Pipe Creek, TX

They are not helpful at all in closing an account out. I think they just plan on charging us forever even though my Mom has passed away. I'm having a hard time getting them to close the account. I am thinking about just cancelling my credit card so they can't charge me again.

8 years ago

Reply from Medical Alert

Hi Miriam, I am not able to see you account. I am going to send you a private message as we want to clear this up asap.

Thanks for sharing your your experience.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Donald S Beaman Santa Rosa, CA

Purchase went well, chris was respectful, helpful, so far excellent. I probably won't receive unit until next week.

8 years ago

Reply from Medical Alert

Hi Donald,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Jaris Davis Pasadena, TX

I cancelled my Mom's Medical Alert in November and I still don't have my refund. They refund the months you didn't use when you die or in Assisted Living. It has been two months and STILL NO REFUND AS OF JANUARY 24th. I would never have Medical Alert again. When they charge my card every 6 months, they did it right on the date.

8 years ago

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Maxine Pickering/Rick Pickering Yuma, AZ

BUYER BEWARE........ Medical alert processed a Payment through Auto pay on my Visa card in July. On October 25th we canceled service was told we would have refund within 30 days. After making several calls I’ve been told three times it has been elevated, STILL NO REFUND AS OF JANUARY 18th?

8 years ago

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mark miller Charlotte, NC

This company performs fraudulent activities, targeting elderly people. Many cases of this listed on BBB, RipOff Report and you can read about the lawsuits. If you get suckered in, it takes an inordinate amount of effort to cancel, then they hounds you literally years with mail, phone calls, etc indicating you have delinquent balances.

9 years ago

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lisa

paid for next day delivery never showed up and got the runaround from sales staff, customer service for 3 days trying to follow up to get my mom a device. found out on day 5 just shipped out of factory?l Not a great first impression on a very important service

9 years ago

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Julianne Gow Saint Clair Shores, MI

When you cancel service ,you have to do all the disconnecting yourself and pay shipping and they don't stop charging for it until they receive it. Then you have to wait three weeks before they return your money. When you're over 80 it's difficult to do this.

9 years ago

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Janice Timbers Twisp, WA

I would never recommend this company. I sent my machine back to them over a year ago. since then I have written them at least once telling them that I returned it. When I did return it I made it attention to one of their employees that I had dealt with in the past. After all this time I am still being billed $10 every single month.

9 years ago

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Verified Customer

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Rita

Because I'm 90 and my daughter insisted I

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. Please be well, safe, and take care.

Feb. 16th, 2026

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Betty

We have had Medical Alert for many years. Have never had any problems..

8 months ago

Reply from Medical Alert

Thank you, Betty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 30th, 2025

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Lori Fletcher Saratoga Springs, UT

A great company we used to purchase alert bracelets at an affordable cost and knew they were just a phone call away in an emergency.

7 years ago

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Donna

The fall detection doesn't work. It's a waste of money. I had 4+ falls and it has never activated.

8 months ago Edited January 31, 2026

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Dec. 19th, 2025

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Morris

My dad had had multiple falls and needed a way to communicate with EMS

8 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 19th, 2025

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Crystallee Nunez

My grandma uses the company and it saved her life

7 months ago

Reply from Medical Alert

Crystallee, thank you for your feedback! We value our customers and are honored to be part of your grandmother's safety plan. We appreciate the time you took to share your experience.

Feb. 18th, 2026

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Rebecca

Watch is ugly eith no choices in color or bands

1 year ago

Reply from Medical Alert

Thank you for your feedback Rebecca! We appreciate our customers and appreciate the time you took to leave us a review. Your thoughts help us to continually improve.

Jun. 6th, 2025

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Maryanne

Watch is too bulky. Hard to slip on clothing.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Grace

Very helpful and friendly customer service.

2 years ago

Reply from Medical Alert

Thank you, Grace! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Betty

It works well so that my mom can be in her own home!

2 years ago

Reply from Medical Alert

Thank you, Betty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Dean Aiken Houston, TX

Waiting on balance to be refunded.Georgia A passed away 10/28.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Judy Lebovitz Murrieta, CA

They have always been helpful when I need them.

3 years ago

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Marlene Peterson Vinton, IA

They are charging me $20 a month for a service I don't have.

3 years ago

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Loretta Kunard Tonganoxie, KS

Easy to set it off if bumped (bracelet & necklace)

3 years ago

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Judith A NOVOSELSKI Crescent, PA

when i hit the I get a call back but when i fall I get nothimg.

3 years ago

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Katharine Schmidt Rutland, VT

Battery decline caused numerous calls, resulting in ambulance arrivals.

3 years ago

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DOREEN Orem, UT

Automatically charged me for insurance without notifying me

4 years ago

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Terry Gray Marshalltown, IA

Client pressed button, was taken to hospital, but no family contact was notified.

4 years ago

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Bb

The product is good but your service center and billing is just awful.

4 years ago

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Maria Rodon

Phone calls asking for information you have and outrageous insurance.

4 years ago

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Brian Kowalsky Follansbee, WV

You folks are great at sending emails but you don't reply and it is impossible to talk to anyone at your company.

4 years ago

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Sandra Bressler Oakland, CA

While I have used it only once, it worked

4 years ago

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Nancy Smith Rio Rancho, NM

Good service; however, don't like the upsell.

4 years ago

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Janice Fylstra Lincoln Park, NJ

They send new chords for pendant,but no instructions how to install

4 years ago

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Peggyobidinski

Wrist band was much too large and finally was able to get one that strechef

4 years ago

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Hensley Arnold, MO

The battery runs down too fast and had to be charged daily

4 years ago

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Stephany Hamrell Carmine, TX

track testing and maintain quality devices

4 years ago

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Rita P. Thoma Beaverton, OR

They responded immediately to twoaccidental alerts.

4 years ago

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Loy Rovenstine Morganton, NC

The system they use is simple and easy to follow.

4 years ago

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Barbara Port Richey, FL

Good no problems.Not jumping up and down.Just good

4 years ago