Medical Alert Logo

Medical Alert

star star star star star_border

8.0

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Dorothy Two Rivers, WI

We were supposed to get a refund for returning the fall medallion and hsve not seen it yet.

3 years ago

Medical Alert Logo

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

If you still have not resolved this, please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda Osteen Mount Dora, FL

They make sure my equipment is working every month

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ron Walton Ferndale, WA

They responded fast when called upon after my mom fell.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anita sue cerilli Clermont, FL

Yes we're there quickly when I needed them.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wayne Wray Sykesville, MD

Sensitivity, long battery life, customer service.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Geraldine Kelley Findlay, OH

Always there when needed. Calls person I asked to call.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patricia snay New Washington, OH

Excellent response time when button activated

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Elaine Oldenburg Rochester, MN

When I foorget to call each month, they call me to remind me to call.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Yvonne Johnson Bakersfield, CA

Excellent customer service and response time

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lois Harak Mustang, OK

They always contact me if I accidentally push alert button

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bevelry Caylor Tampa, FL

Very sensitive and truly does the job you expect

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dorothy Heaney Manlius, NY

Accidentally went off and they responded promptly.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Margaret Kennedy Kernersville, NC

Always call to check when accidently set off

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carolyn Forney6 Flanagan, IL

Customer service is excellent. You talk to real people!

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rosemarie Corvasce Maugansville, MD

They came two times to check on me it was no emergency

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shirley Semler Houston, TX

Sensitive and right there checking on you

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Donna Scheffer Lake Alfred, FL

I cannot wear the one to detect falls. because it goes off everytime I move. Waste if $60.00

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Corey Smith Saint Louis, MO

They are excellent with communication and overall response

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lorili Anderson for Miriam Colton Glendale, AZ

Very reliable and very friendly efficient staff

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joy Kane East Fairfield, VT

It is light weight and always there if I need it.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

S. Seeling Alexandria, LA

quick response time in case of emergency

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jean Hunley Knoxville, TN

They do a great job they away nice when you talk to them

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Annette Rock Barstow, CA

It's ok I have to charge it a lot it would be nice to have a portable charger

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Roberta Milne Richardson, TX

easy to use and I feel protected for help when I need it

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda Boulis Sterling Heights, MI

We've only had to use it once, but it was very helpful.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lori Koch Hatboro, PA

They helped my mom right away when she fell.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lushianda Bell Suitland, MD

Their response is quick and they are so courteous.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

LeeAnn Burnam Panhandle, TX

Operator didn’t respond to my questions after the first response

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jim Wilkin Cornelius, OR

A little slow in answering the phone but do a good job. Used the system only once.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Berneil Thompson Nampa, ID

I love the service. I like the continuous support

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gary Stewart Vernal, UT

Good customer service equipment is reliable.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carlo B. Troia Dallas, TX

They responded immediately when I needed them.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eddy Gay Waters Chandler, AZ

I live alone and it makes me feel much more secure.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Shirley Penns Grove, NJ

I just do not like wearing it around my neck. I bent over and set it off. It seems too sensitive.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Janelle Clarke Fremont, CA

I have had good service each time I call

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kenneth Soderstrom Rockford, IL

Good customer service with timely response when needed

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carol South Bend, IN

Love the pendant and the watch get Versatility

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jill Fairfield, CA

Response time is excellent and I get a call right away

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sandra Yax Cass City, MI

Because it's a life saver and It goes wherever I go

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carol Farrell Casey, IL

Because when I test my alert it takes a long time to get an answer.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ilene Bemidji, MN

Very prompt responses to call button activation.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Trish Salem, MA

Sometimes hitting the box by accident tells the machine to call

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

J Davidson Clifton Park, NY

Always available to answer question and help

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

J. Brown Charlo, MT

Have had no problems with them. They are easy to work with.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lydia Elizabeth City, NC

Gives me of mind knowing help can be quick

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cassandra Stephens Detroit, MI

Easy to use and have a peace of mind and the price is good.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Carol Spring Hill, FL

I have not had to use the device for an emergency. So insufficient knowledge as to their ability.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary E Welch Clarksville, TN

It is easy to use, just keep it charged.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tillie Kidwell Mount Pleasant, TX

My Medical Alert necklace is easy to use.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rosalie Lopez Las Vegas, NM

Dependable, easy to wear. Feeling of safety.

3 years ago