Name: Medical Alert
Rating: 3.8

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Kathleen jimenez Denver, CO

I would love to try out this unit if only I could get through to customer service to activate it. Keep getting message that says they are open 7 days a week and the hours they are open yet it says they are closed. I am calling within the listed hours and have left my number for them to call back, just like the message says to do, yet I still receive no call back. This system may work great in an emergency but I have no way of knowing this

10 years ago

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Verified Customer

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Christine

I have one already. Stop contacting me me

5 months ago

Reply from Medical Alert

Christine, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Apr. 20th, 2026

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Verified Customer

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Annette

System was selected by my son after the death of my husband.

6 months ago

Reply from Medical Alert

Annette, we are deeply sorry for your loss and extend our heartfelt condolences to you and your family. We appreciate the time you took to leave us a review

Mar. 17th, 2026

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Verified Customer

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Scott

small pendant battery goes after one or two hours

8 months ago

Reply from Medical Alert

Scott, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Jan. 8th, 2026

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Verified Customer

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Barbara

it seemed less expensive. it isn't anymore. I'm looking.

9 months ago

Reply from Medical Alert

Barbara, thank you for taking the time to leave us a review. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Dec. 11th, 2025

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Verified Customer

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Bill

IAM ALWAYS SUSPICIOUS OF ANY LARGE COMPANY USING A PROTECTED SITE.!!!!!!!!!!

9 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. If there’s anything we can do to help, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 11th, 2025

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Verified Customer

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Barbara

Let’s my family keep track of me if I should fall.

9 months ago

Reply from Medical Alert

Barbara, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 26th, 2025

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Verified Customer

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Andrew

I feel secure and safe. Thank you. Andrew

10 months ago

Reply from Medical Alert

Andrew, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Verified Customer

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Barbara

I live alone and need it if I have an issue such as a fall

10 months ago

Reply from Medical Alert

Thank you Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Verified Customer

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Sharon

A great company, the people are there when you need them.

1 year ago

Reply from Medical Alert

Sharon, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Sep. 18th, 2025

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Verified Customer

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Roma

They were quick to answer when I accidentally hit my button

1 year ago

Reply from Medical Alert

Roma, thank you so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Sep. 5th, 2025

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Verified Customer

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Julie Fisher

Haven't had a fall, but need to do more tests

1 year ago

Reply from Medical Alert

Thank you for your feedback, Julie! We appreciate our customers and appreciate the time you took to leave us a review.

Sep. 5th, 2025

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Verified Customer

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Cynthia

Friendly, helpful people. Love the step counter.

1 year ago

Reply from Medical Alert

Cynthia, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Sep. 5th, 2025

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Verified Customer

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Loren Wilson

Gives me peace of mind especially when I go outside alone.

1 year ago

Reply from Medical Alert

Loren, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Aug. 27th, 2025

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Verified Customer

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Margaret

Very sensitive..easy to use.disquite voice

1 year ago

Reply from Medical Alert

Margaret, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jul. 22nd, 2025

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Verified Customer

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Faye

Easy to use, very handy. Glad I have it to stay safe

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Faye! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jul. 16th, 2025

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Verified Customer

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Sue

Enjoy the peace of knowing that if I fall I will get help.

1 year ago

Reply from Medical Alert

Thank you for your kind words, Sue! Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Jul. 16th, 2025

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Verified Customer

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Barbara

Peace of mind if I have an emergency need

1 year ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 3rd, 2025

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Verified Customer

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Kathy

Call answered very quickly and ambulance arrived asap.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Kathy! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 19th, 2025

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Verified Customer

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Bonita

They respond immediately, & notify the proper authorities.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Bonita! Your feedback means the world to us, and we’re glad we could meet your expectations.

Mar. 18th, 2025

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Verified Customer

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Russell

Quick to answer calls. Very professional.

1 year ago

Reply from Medical Alert

Thank you, Russell! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Feb. 20th, 2025

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Verified Customer

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Mitzi

Their immediate response time when I need their services.

1 year ago

Reply from Medical Alert

Thank you for your kind words, Mitzi! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Feb. 11th, 2025

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Verified Customer

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Sandra

The system works great. Response on calls is very fast.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Sandra! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 5th, 2025

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Verified Customer

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Jonni

JAPPY WITH medic alert. It is easy to use.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Jonni! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 5th, 2025

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Verified Customer

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Doris

Response fantastic. Knowledgeable EMT personnel.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Dec. 16th, 2024

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Verified Customer

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Sandra

I get a reminder if i forget to test monthly.

1 year ago

Reply from Medical Alert

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 16th, 2024

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Verified Customer

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Emogene brown

Very good. I advice everyone to get one for safety

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Emogene! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Verified Customer

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Johnny

The convenience of the system and customer support

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Johnny! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Dec. 16th, 2024

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Verified Customer

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Jo Untiedt

It is impossible to cancel this service. Was on hold for 1 hour. They were to email a form to fill out. did no receive the form.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 16th, 2024

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Verified Customer

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Jean

good service, reliable, people were very nice

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Jean! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Verified Customer

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Armand

Very good product. Representatives are knowledgeable and very professional.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Armand! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Verified Customer

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Elizabeth

It is nice to know someone will. Come if I need,help

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Sarita

I feel confident of being serviced when in need.

1 year ago

Reply from Medical Alert

Thank you, Sarita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Linda

Knowing I have help right at my fingertips

1 year ago

Reply from Medical Alert

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Martha

I like the immediate response, and monitoring phone calls.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Edward Hinkle

Very good service. Would highly recommend.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback, Edward! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Feb. 11th, 2025

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Verified Customer

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Carol

I feel safe when wearing my Medical Alert equipment

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Barbara

The price & no useless fancy gadgets that don't get used.

2 years ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Paula

It is not working. They sent me a replacement which also does not work ! My bro is still paying for it AND I AM AFRAID TO TELL HIM

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with this concern so they may assist you:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Wendell Miami, FL

Excellent reliability, and company service.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Dr DAG Park Rapids, MN

Easy to use, maintain, and install. Price is good

2 years ago

Reply from Medical Alert

Thank you, Dr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Wilma San Diego, CA

I have benefitted from service after a fall. Quick and smooth response and immediate help. Treated with d ignity and kindness.

2 years ago

Reply from Medical Alert

Thank you, Wilma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Cathleen Pleasanton, CA

Excellent service. Prompt, efficient, available.

2 years ago

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Verified Customer

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Velora Las Vegas, NV

It's easy for my mom to use, charge, and understand.

3 years ago

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Verified Customer

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Jennelle Spring Branch, TX

It gives me comfort just to have it if something happens!

3 years ago

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Verified Customer

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Stephen Mottram Sarasota, FL

Always respond even when I accidentally touch button

3 years ago

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Verified Customer

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irwin shanes Floral Park, NY

gives me a feeling of safety. they respond quickly

3 years ago

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Verified Customer

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George S. Westerman Jacksonville, FL

You check up on me when I fail to do testing.

3 years ago

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Verified Customer

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Betty J. Fender Williston, FL

Always solve my problems with professonal ways.

3 years ago

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Verified Customer

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Vern Wagner Montrose, CO

Medical Alert continues to contact you for feed back.

3 years ago