Name: Medical Alert
Rating: 4.3

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Verified Customer

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Dr. Herbert Bomar Jr Ambler, PA

Consistent response, immediate , very easy to wear around my neck

8 years ago

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no Keene, TX

new fob almost too sensitive as wife was putting it under her blouse and it went off

8 years ago

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Talmadge Inglewood, CA

It makes me feel confident. It works, I haven't had any problems with it.

8 years ago

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Libert

Quite easy to use and pretty good customer service responses.

8 years ago

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Luis Douglasville, GA

When I had an opportunity to use medical alert the response was what's immediate and professional

8 years ago

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Grace Round Rock, TX

It always works -- reliable Bracelet malfunctioned twice so had to quit wearing it.

8 years ago

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Edward Brookfield, IL

they help you as soon as you need help and the help is not far behind

8 years ago

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Carol New York City, NY

Fast response when I needed them but price much too high for a new cloth band for wrist alarm

8 years ago

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Richard Littlefield Old Orchard Beach, ME

The way it works is good. They've been excellent all along the way.

8 years ago

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Phyllis S Wakefield, NE

I'm very happy with it. The equipment itself has been just fine, and I'm just thankful I have it with me.

8 years ago

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Michael Garza Product/Service

Overall, this is good - I enjoy it - I need this service 'cause I fall a lot. I'd give it a 9

8 years ago

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Anonymous Portola, CA

I'm very satisfied with Medical Alert. It really has been a good experience having their system.

8 years ago

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Frank Norman Hornbrook, CA

It's simple to use. Although the equipment is alright, their customer service is poor. I'm a little disappointed with the company.

8 years ago

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Raymond M Williamstown, WV

My experience with Medical Alert has been good so far. I've had big problems with billings from them, but other than that, it's been okay.

8 years ago

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Nancy

I am just learning about wearing an alert. The directions indicate wearing the alert on the outside of the garment, which bothers me. It gets in my way.

1 year ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Nancy! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 16th, 2024

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Patricia

.Quick in calling for help to arrive, even if there isn’t a response from my mother. Also, I like that they call me to let me know.

1 year ago

Reply from Medical Alert

Thank you, Patricia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Linda Tacoma, WA

I m very happy with the service I just wish that the necklace could have the choice of some decoration more women would be willing to wear them

2 years ago

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Carol Cook Christiansburg, VA

Non responsive customer service. Could not solve my problem of replacing an existing system unit with a new one. The new unit was faulty too and it has been a nightmare to experience. I am a fall risk senior and depend on a unit that is reliable. I tried to get the matter resolved, however, after two weeks of non response from their customer service, I cancelled my service with Medical Alert.

5 years ago

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Saundra Henry Madison, MS

Worst company. When I called them to make sure they had my email address, (since they never sent me an email conformation of my payment) they had me on hold for over one hour! I decided if they're customer service is this bad, what's the rest of their service like? Especially given the sensitivity of their job. I quickly contacted my bank to stop payment and sent the company an email not to send the product.

6 years ago

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Kathi Hutsell Arlington, WA

Beware of this company. They will make you pay three months in advance, it will take two weeks to get the equipment to you but they will go by the date you called for the contract. We ended up only being able to use the medical alert for 2 weeks and then my relative ended up in the hospital and from there into a nursing home so we were not able to use the medical alert anymore. When I called it was just over the 30 days from the day I first called, so we will not be getting any refund even though we were only able to use the medical alert for 2 weeks. I do not recommend this company!

6 years ago

Reply from Medical Alert

Ms. Hutsell,
In response to the complaint you filed with Best Company, you ordered the medical alarm on April 3. The equipment was shipped on April 4th. It was delivered (per FedEx Tracking) April 10th which would be a total of 6 days, not two weeks.

The equipment is billed until it is returned. As of this writing, the equipment has not been returned.

You contacted us on May 6, 2019. Since you received the unit on April 10th, had you returned it right away, there would have been a full refund. Although you called on May 6, the equipment was never unplugged until May 10. We sent you a prepaid label on May 6, and there is no tracking showing that you have packed up the equipment and sent it back.

If you would like, we can email you a Fed Ex return label and that way you will be able to get it right back to us. You can have FedEx pick up the package or you can drop it in a FedEx drop box. Regarding the refund, we can work with you on that, but nothing can be refunded until we get our equipment returned. Please contact us at 800-226-5400, Ext., 0057 to discuss FedEx option and refund.

Thank you!

May. 14th, 2019

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Jim North Rose, NY

I was 4 1/2 feet off the ground and fell. The automatic fall detection did not work. When I called to discuss issue I was told that the device needs to hit the ground, I wear it in front of me I fell and landed on my shoulder and back, not happy. Person I spoke to said as long as you’re not hurt you can push a button and It will work. What part of fall detection does this person not get. I am returning the device. What happened to me was just the reason I opted to get this device. Ago 68 live along.

6 years ago

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daisy Seal Beach, CA

This company is only helpful when you are signing up to use their system. Good luck when you try to send the equipment back. They delay, example, quoted me 3 days for a return label, after 5 days spent over 1/2 an hour on hold only to be told it would now take 2 weeks to get a return label. I believe this is a ploy to continue billing. The customer service rep. was very rude to boot. I will never recommend this company nor will I ever do business with them again. Do yourself a favor and look at the negative reviews on Google etc.

6 years ago

Reply from Medical Alert

Hi Daisy, We tried to locate you as a customer of Connect America based on the info provided here to Best Company but could not find you. Customer satisfaction is our #1 priority, so we would really like to resolve any issues you've had. Please email and let them know your account info and the best number to reach you and someone will call you to fix all this.

Again, I am sorry for any issues you've experienced.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019

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Sharon Pipkin Ogden, UT

It feels heavy around my neck. I had back surgery in 2006 and a titanium rod was put in my neck. I'm in chronic pain. I didn't expect the device to be that heavy so It's hard for me to wear all day long.

7 years ago

Reply from Medical Alert

Hi Sharon, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please call our customer support line to inquire about a wrist button instead of the necklace as that might be more comfortable for you. Call.800-800-2036. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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WILLIAM L POWERS Waimanalo, HI

i have called 2 times to cancel but they are taken $44.00 out of my checking account i pick up Medical help because it was less, i sent back items you told me to in July by usps the warehouse said they did not get oit you are taken $44.00 out of my checking accouint for some think i do not have what i sould i do now?

7 years ago

Reply from Medical Alert

Hi William,

I am following up on this and will send you a direct message.

Thanks,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Juanita M. McCrary-Holmes Decatur, GA

Good until there is a billing error. Since January, 2018 I have waited on hold for hours and talked to no less than four unhelpful persons trying to get a refund for a unit sent to my 85 year-old-mother WITHOUT my (the payee) permission. Was promised a refund then later told it was not processed and that I would have to talk to supervisor. Impossible! Further, I was billed after wall buttons were returned. Very frustrating. FINALLY after much frustration, Sheila helped me. I am back on board. Thanks

7 years ago Edited September 14, 2021

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Thomas scarduzio Ronkonkoma, NY

Medical alert gives no statements I returned a unit 1/27/18 that I prepaid for the year no money’s back yet called asked for a statement they told me they didn’t do that! Well hear I am no statement they owe me 8 months here it is over 30 days the said the would return my money over 250 bucks not a penny back yet Call them to ask you have to wait on hold for over a hour they hope you will for get your money

7 years ago

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Angela McGreevy Lake Ariel, PA

The automatic fall detection service I subscribed to with Medical Alert failed when my 94 year old mother needed it the most. My Mother fell in the bathroom and laid on the cold tile floor for 12 hours. The failure was caused by incompatible equipment sent by Medical Alert where the transmitter was not compatible with the base station to detect a fall. Customer service was non existent when trying to address the issue. I cancelled the service after this awful experience.

7 years ago

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Margaret Cotazino Albany, NY

Zero customer service. Altho we returned our never activated, never opened system AND THE SIGNED FOR THIS RETURN ON DECEMBER 4, we still have not received our $329 Credit!! When I call them they claim the credit is happening soon. HERE'S THE BEST THO: THEIR SALES PEOPLE CALL CONSTANTLY TO SELL ME A SYSTEM EVEN THO I'M WAITING FOR A CREDIT FOR THE ONE I RETURNED.

7 years ago

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Allison Sermo Detroit, MI

I purchased this for my grandma and I love the security it gives her and the piece of mind it gives my family knowing she is in good hands!

8 years ago

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allyhagan@hotmail.com Newtown, PA

Fantastic company, great products, got this for my Mom last year when my Dad passed away. She loves the security it has given her.

8 years ago

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Bobbi Walker Foley Haymarket, VA

My mother Died July 13, 2016. I cancelled it. Mailed the equipment back and they are still billing me. I tried to stop it but they will not quit. They took my money for a service that is no longer needed because the PATIENT IS DEAD. They are still billing me. You cannot get anyone on the phone. BUYER BEWARE! THEY WILL HURT YOUR CREDIT AND THEY DON't give a damn that the patient is DEAD without equipment. THE WORST COMPANY ON THE PLANET

8 years ago

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Brenda Tucker Shultz Mountain City, TN

I recently contacted company to return a never used, never registered medical alert system, I have paid company around $500,00 and explained this was not my idea and could not afford. They refused to refund any even today's payment with system being returned today. My resources are limited and I will not even be able to purchase my medication. I find this to be predatory behavior on their part. I never even signed a contract.

8 years ago

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Kathleen jimenez Denver, CO

I would love to try out this unit if only I could get through to customer service to activate it. Keep getting message that says they are open 7 days a week and the hours they are open yet it says they are closed. I am calling within the listed hours and have left my number for them to call back, just like the message says to do, yet I still receive no call back. This system may work great in an emergency but I have no way of knowing this

9 years ago

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Verified Customer

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Maryanne

Watch is too bulky. Hard to slip on clothing.

11 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Emogene brown

Very good. I advice everyone to get one for safety

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Emogene! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Verified Customer

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Johnny

The convenience of the system and customer support

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Johnny! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Dec. 16th, 2024

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Jo Untiedt

It is impossible to cancel this service. Was on hold for 1 hour. They were to email a form to fill out. did no receive the form.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 16th, 2024

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Jean

good service, reliable, people were very nice

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Jean! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Armand

Very good product. Representatives are knowledgeable and very professional.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Armand! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Elizabeth

It is nice to know someone will. Come if I need,help

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Sarita

I feel confident of being serviced when in need.

1 year ago

Reply from Medical Alert

Thank you, Sarita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Linda

Knowing I have help right at my fingertips

1 year ago

Reply from Medical Alert

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Martha

I like the immediate response, and monitoring phone calls.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Edward Hinkle

Very good service. Would highly recommend.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Edward! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Feb. 11th, 2025

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Carol

I feel safe when wearing my Medical Alert equipment

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Barbara

The price & no useless fancy gadgets that don't get used.

1 year ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Paula

It is not working. They sent me a replacement which also does not work ! My bro is still paying for it AND I AM AFRAID TO TELL HIM

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with this concern so they may assist you:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Wendell Miami, FL

Excellent reliability, and company service.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Dr DAG Park Rapids, MN

Easy to use, maintain, and install. Price is good

1 year ago

Reply from Medical Alert

Thank you, Dr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Wilma San Diego, CA

I have benefitted from service after a fall. Quick and smooth response and immediate help. Treated with d ignity and kindness.

1 year ago

Reply from Medical Alert

Thank you, Wilma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024