Name: Medical Alert
Rating: 3.8

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tom jenkinson Maryville, TN

PRODUCT PERFOMANCE AND SERVICE WERE STELLER!!!!!!!

9 years ago

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Mary Meese West Grove, PA

I am feeling more secure with your equipment installed and tested. Mary Meese

9 years ago

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Verified Customer

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Connie

I paid for fall protection and it doesn't work.

1 year ago

Reply from Medical Alert

Connie, we’re really sorry to hear that. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Sep. 8th, 2025

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Verified Customer

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GRETCHEN GRAHAM Canton, OH

POOR CUSTOMER SERVICE. NO RETURN OF REPEATED PHONE CALLS

4 years ago

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Verified Customer

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Kathleen Stewart Citrus Heights, CA

No confidence in product. Going to return

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary H McGraw Carthage, NC

Haven't received new pendant as I had requested

5 years ago

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Verified Customer

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Dawn repella Jermyn, PA

Always having issues when i call customers service

6 years ago

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Verified Customer

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Anonymous

Cost too much I don’t have much to say about the product

6 years ago Edited January 10, 2024

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Verified Customer

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Brenda Bass

Because it will not work seven miles from my home.

7 years ago

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Verified Customer

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None Sparta, NC

The price we were charged was not what we had agreed to.

9 years ago

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Verified Customer

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paul meltzner Palm Desert, CA

poor billing procedures. poor customer service.

9 years ago

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Verified Customer

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ross & deborah Schenectady, NY

called about equipment not working never heard back

9 years ago

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Verified Customer

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Delynn Naperville, IL

terrible customer service

9 years ago

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Verified Customer

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Dolores San Diego, CA

They can't get their billing right!

9 years ago

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Jean Entz Coos Bay, OR

Mine has malfunctioned a few times and been replaced.

8 years ago

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Feranndo

This company uses robo call and doesn't remove ones number from call list even after you ask them too.

9 years ago

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mario aponte Bronx, NY

They make it difficult to cancel.They bill you after you cancel and delay your payment credit.

9 years ago

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Theresa Wiltjer

Charging my account for something I did not authorize.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Anonymous

Because I had to wait for my refund in a check , the unit was not what we exspected.

8 years ago

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Anonymous Roanoke, VA

Activation - significant issues with getting a person!

8 years ago

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Nancy C Toy Harrisburg, PA

Your unit cost too much, then your going to lower price to keep me. No thanks!

8 years ago

Reply from Medical Alert

Hi Nancy,

Our pricing is among the lowest in the industry.

Thanks so much for your review! We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Myrna Richardson

They have the worst customer service personnel ever!

9 years ago