Name: Medical Alert
Rating: 3.8

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Verified Customer

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Diane Bratvold Inver Grove Heights, MN

I am a bit disappointed in their custmer service department.

4 years ago

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marion shirley Clarkesville, GA

works great have not had any problems with unit

4 years ago

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Anetta Brown Rock Island, IL

Buttons delicate but it gets the job done

4 years ago

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Barbara Kovacs Naples, ID

Need a smaller pendant or a watch, because it's always in the wrong place.

4 years ago

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Patricia Riker South Effingham, NH

THEY ALWAYS RESPOND TO QUESTIONS OR ASSISTANCE

4 years ago

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Mary J Erickson Frankfort, IL

needing to charge sometimes more then once a day-need batteries that hold charge

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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MORAGH KLINGINSMITH San Antonio, TX

I have used it several times and found it very helpful.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Melanie Swope for Melba Swope Cuba, MO

ONLY COMPLAINT IT IS HARD TO CONTACT ANYONE IN CUSTOMER CARE

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate issues to Customer Care at CustomerResolutions@medicalalert.com for a faster response.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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David Rolf Springfield, IL

A little confusing for the elderly in responding to call through the device

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joe Bruno Sarasota, FL

The button is too sensitive. Resulting in too many false alarms

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Marie Keller Tolleson, AZ

The button is too easy to push. It goes off if my shirt touches it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Perhaps you might prefer the wrist version instead of the neck lanyard.

Please reach out to Customer Care with any questions or issues.
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Margaret Williams Canton, CT

do not like having ton pay more than advertised added money for insurance

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Linda Merriman Pittsburgh, PA

Helpful and staff is willing to respond to questions and concerns

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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E.L,Bush Avon Lake, OH

There was a response each time I needed help

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Rosalynn Schaeffer

Calls come in as Toll Free, generally view as spam

5 years ago Edited January 10, 2024

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Tom Krebsbach Hastings, NE

Good, better service is good. Value for your money.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Marcia Dane Topeka, KS

some times I am not sure of what the repersentatives are saying

5 years ago

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Elizabeth Woods Mathiston, MS

Seems to give a fall alert a little too easy?

5 years ago

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E Gordon Costa Mesa, CA

Reliable, prompt, friendly and knowledgeable staff.

5 years ago

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marylou Imparato Cambridge, NE

they answer my mistaken calls immediately

5 years ago

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Donna Ethridge Topeka, KS

It takes to long for an operator to answer

5 years ago

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R steele Deerfield Beach, FL

Because the med alert button goes off when it isn't even touched

5 years ago

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Roz Schwartz-Fein Delray Beach, FL

Haven't had to use it. Hope I won't have to use it.

5 years ago

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NormanEifler Mount Pleasant, MI

The system seems to work well in an incorrect reception

5 years ago

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Joyce Augusta, WI

Very quick response when button is pushed.

5 years ago

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Joan O'Connell Narragansett, RI

QUICK response time - good customer service

5 years ago

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J Dunavan Springfield, IL

Very sensitive. I am always setting it off and haven’t needed it.

5 years ago

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Sue Grosser Falls Church, VA

Trying to reach someone in customer service is unsatisfactory.

5 years ago

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Patricia Elmo Lansing, MI

No low battery warning, did not receive receipt for my over the phone purchase

5 years ago

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Debora Pautsch Chico, CA

Seems easy to use, don’t like the necklace cord at all

5 years ago

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Barbara Sanders Charlotte, NC

Delivered immediately , easily to install

5 years ago

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Stephen Valentine Sparks, NV

easy to use; nice have comfort of knowing I am safe

5 years ago

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Judy ybl Alhambra, CA

Never had to use it so far but they are nice when I check in

5 years ago

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Antoinette DeGaetano Brooklyn, NY

Much mixup before receiving the necklaces, required multiple phone calls

5 years ago

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Candy pipkin Henning, TN

They are good little slow but may due to my landline!

5 years ago

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Rochelle Peterson Chandler, AZ

I have been trying to get credit for your necklace that I don't want. You don't do anything that you promise to do.

5 years ago

Reply from Medical Alert

Hi Rochelle,

I am sorry you are having issues. Please email customerresolutions@medicalalert.com to escalate your issue. It will be sorted quickly.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Bjorn Conrad for Marge McCord

Poor service, doing by web and telephone not good, get a service where they come to the person, and my refund for

5 years ago

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Caroline Kueber

They are helpful when you call and polite

5 years ago

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Bob Menke Redlands, CA

WaitiNg for a response to a request I emailed three weeks ago

6 years ago

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Dee Gergens Cedarburg, WI

They have responded quickly every time I've called

6 years ago

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Priscilla Bakersfield, CA

Poor customer service. Had to call several times to get issued resolved, finally was able to get to a supervisor.

6 years ago

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Dan Lester

They always respond when they are called.

6 years ago

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Carleta Mulkey

its too sensitive. you can hardly move or it goes off.

6 years ago

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Charles Ferrell

They are there to help every time i call

6 years ago

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J.Rothstein Pittsburgh, PA

was sent confusing mail-agent polite and gave good explanation

6 years ago

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Gwen Clearwater, FL

False alarm yesterday--EMS showed up at door without voice coming on speaker.

6 years ago

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Joan Branham

Many errors on their part. Try to sell more services than you requested, aggressively. Never got warranty or receipt.

6 years ago

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Nancy Flagstaff, AZ

The alarm is little bit annoying but other than that everything's been fine.

6 years ago

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Anonymous Westbury, NY

Dropped my device once and they called immediately to make sure I was alright.

7 years ago

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Anonymous Branford, CT

Usually it works and I always get a good response.

7 years ago