Name: Medical Alert
Rating: 3.8

check_circle

Verified Customer

star star star star star_border

Lynn Miller Buckhannon, WV

All communication needs to be directed to me, not my mother.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate this need to Customer Care:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

C. Aubrey Smith Suffolk, VA

they are always there. showers and e erything.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Dale Capen Poughkeepsie, NY

easy to work and will to work with us as far as cost

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Ilse Calcagno Johns Island, SC

Every time I have a problem it is solved immediately

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Caroline R Bain Littleton, CO

My husband's alert went off when he fell in the Garage..

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Avis Barrett Monroe, LA

Easy process. Worked perfectly when my mother fell.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Richard Sang Warrenton, MO

Quickly answered when the button was pressed for a test

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Geraldine Erwin Southfield, MI

Very happy with device very comfortable with it

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Bonczyk Batavia, NY

Not used very much. More of a backup for when alone. Instructions for testing confusing.g

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Charlotte Luna Eddy, TX

Quick to disconnect from accidental calls.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Lois Kahn Durham, NC

Very responsive, even when I hit it by accident

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

LINDA LEVY Boynton Beach, FL

very prompt response if I fall or am in trouble

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star_border

G Pustka Seguin, TX

Prompt & has options for cancelling the alert if accidental activation

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Diane Koon Rochester, MN

Did not work when my mom needed it. She laid on the floor for 7 hours until my brother came to check on her.

5 years ago

Reply from Medical Alert

Please escalate this incidence to Customer Resolutions so they can look into this further:
CustomerResolutions@medicalalert.com

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Joyce Giannini West Chicago, IL

Very reliable. Cost is fair. Response is good.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Loretta Turner Nicholasville, KY

I feel very safe having Medical Alert in my home

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Dorothy Zieska West Hills, CA

Product works and customer service very knowledgeable

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Joyce Clark Fort Worth, TX

The product and service are everything research indicated.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

laura holloway Lilbourn, MO

very good company with np problems so far.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Patricia Ravicz Santa Rosa, CA

They live up to the service they advertise.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Margaret Kercher Rio Rancho, NM

Always answer when I check in. Never had to use them yet

5 years ago

check_circle

Verified Customer

star star star star star

Gabriel Arango, DC

Quality of care and results of procedure

5 years ago

check_circle

Verified Customer

star star star star star

JOHN GOOSTREE McAlester, OK

They responded promptly to him setting it off.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Wayne Banks Denmark, SC

When my alarm goes off. I get a fast response from them

5 years ago

check_circle

Verified Customer

star star star star star

Fred Morrissette Lincolnton, NC

They are very quick and proactive in doing what is expected

5 years ago

check_circle

Verified Customer

star star star star star

Francis Go tasz Bel Air, MD

Easy to use to wear and to send alerts to customer service

5 years ago

check_circle

Verified Customer

star star star star star

Elaine Schildkraut Boynton Beach, FL

When I called them they responded very quickly

5 years ago

check_circle

Verified Customer

star star star star star

Benjamin Kellogg Live Oak, FL

Have responded appropriately when fall happened

5 years ago

check_circle

Verified Customer

star star star star star_border

Ann W Sorenson Blacksburg, VA

It is sometimes incontinent to wear the device as high as recommended

5 years ago

check_circle

Verified Customer

star star star star star

Cheryl Rosenberger Silverdale, WA

The response I receive for any questions.

5 years ago

check_circle

Verified Customer

star star star star star

Elizabeth S. Joseph New York, NY

They have responded to all my calls in a timely fashion.

5 years ago

check_circle

Verified Customer

star star star star star

Caryl Hansen Eden Prairie, MN

the monthly tests have easy to follow instructions

5 years ago

check_circle

Verified Customer

star star star star star

Spencer Carlisle San Gabriel, CA

Every time I tested the system it worked as expectected.

5 years ago

check_circle

Verified Customer

star star star star star

Terry Bazydlo Linden, NJ

I pressed the button and they called me back ASAP

5 years ago

check_circle

Verified Customer

star star star star star

Mary Cleaver Lewisville, TX

Because when you need them they are there immediately.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Dorothy Two Rivers, WI

We were supposed to get a refund for returning the fall medallion and hsve not seen it yet.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

If you still have not resolved this, please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Linda Osteen Mount Dora, FL

They make sure my equipment is working every month

5 years ago

check_circle

Verified Customer

star star star star star

Ron Walton Ferndale, WA

They responded fast when called upon after my mom fell.

5 years ago

check_circle

Verified Customer

star star star star star

Anita sue cerilli Clermont, FL

Yes we're there quickly when I needed them.

5 years ago

check_circle

Verified Customer

star star star star star

Wayne Wray Sykesville, MD

Sensitivity, long battery life, customer service.

5 years ago

check_circle

Verified Customer

star star star star star

Geraldine Kelley Findlay, OH

Always there when needed. Calls person I asked to call.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia snay New Washington, OH

Excellent response time when button activated

5 years ago

check_circle

Verified Customer

star star star star star_border

Elaine Oldenburg Rochester, MN

When I foorget to call each month, they call me to remind me to call.

5 years ago

check_circle

Verified Customer

star star star star star

Yvonne Johnson Bakersfield, CA

Excellent customer service and response time

5 years ago

check_circle

Verified Customer

star star star star star

Lois Harak Mustang, OK

They always contact me if I accidentally push alert button

5 years ago

check_circle

Verified Customer

star star star star star

Bevelry Caylor Tampa, FL

Very sensitive and truly does the job you expect

5 years ago

check_circle

Verified Customer

star star star star star

Dorothy Heaney Manlius, NY

Accidentally went off and they responded promptly.

5 years ago

check_circle

Verified Customer

star star star star star

Margaret Kennedy Kernersville, NC

Always call to check when accidently set off

5 years ago

check_circle

Verified Customer

star star star star star

Carolyn Forney6 Flanagan, IL

Customer service is excellent. You talk to real people!

5 years ago

check_circle

Verified Customer

star star star star star

Rosemarie Corvasce Maugansville, MD

They came two times to check on me it was no emergency

5 years ago