Medical Alert
8.6
Overall Score
Verified Customer
Review Source
Darlene Voogd Sheridan, WY
I had been falling a lot at the time and decided that I needed something that could help me when that happened. A lot of people don't realize that you can travel with it. You can just let them know where you're going and that's it. That's really nice because I can take it with me wherever I go out on Christmas. This year we went to Vegas and then to Florida, it was a nice trip. It doesn't cost that much. They have helped me a lot so far, everybody is very polite. Once I accidentally bumped the device on my neck against the counter and set the alarm off. Their people were here right away and even called me 3 times just to make sure I was alright. Now my sister and mom have one too. I feel safer with it knowing that there's someone right there ready to help.
7 years ago
Reply from Medical Alert
Hi Darlene,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Sandra Plutchak
At the time I looked at two different companies and since they had the best plan I went for it. I'm happy to have it in case I fall in the shower or something. I live alone so someone will be able to reach me and help me as long as I have it. I haven't had to use it but I always have it on me. I use the bracelet when I'm in bed and put the necklace on when I get up in the morning. There have been a couple of times when I either bumped it or dropped it and they responded right away. It's a bit too easy to bump the bracelet and set it off but I guess it's better for it to be too sensitive than to not be sensitive enough.
7 years ago
Reply from Medical Alert
Hi Sandra,
We do have the best plans and pricing out there!
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
We do have the best plans and pricing out there!
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Barbara Rogers West Delray Beach, FL
I've had it for years. Every time I've used the Medical Alert button they've been here in no time. One time I fell right outside the door of my house, between the garden and the door, and couldn't get up. I pushed the button and even though the base unit was in my bedroom they were still able to hear me. I could barely hear them, but it was enough and things just went beautifully. They sent out the paramedics and they arrived very shortly and picked me up. They have always been there when I need them. It's a good system. Talking to my girlfriend who has a different system I realized that they're all pretty much the same when it comes to how fast they get to you. Right now I'm trying to decide if I should get the one that can go with you anywhere since my husband travels sometimes.
8 years ago
Verified Customer
Review Source
Alice Baker Peru, IN
I got it because I wasn't allowed to leave the hospital until I got some kind of system like this one. Since it had the best reviews I decided to go with it. On an occasion I was trying to reach something and had no support or anything. I ended up falling on my back and had to use the button. I got a good response. I've had some false alarms and other times when I call them to check in, but I've only really had that one emergency. The device is easy to use, it just sits on my neck and I have no problems with it. It's good, it gives me security and I know that if I need help they'll send someone.
8 years ago
Verified Customer
Review Source
Argy Hager Bedford, VA
I had a medical alert system for years but it was tied to the house's phone line. I couldn't go beyond 100 feet away from my home. I looked around and they were the ones that met my needs and requirements so I went with them. I'm 85 years old, so I don't get out much, but I do go out occasionally and because of that I wear the fall detector around my neck. At first I was concerned about the GPS system since I wasn't sure it was going to be accurate. To test it I actually drove 15 miles out of town and pressed the button. They called me right away and told me the address that I was calling from. I was very pleased about that. Whenever I accidentally bang it against something they are always there right away to check on me. One time when I went out to check my mail, the neck piece got caught on the mailbox. I didn't realize it and it fell to the ground. When I saw it I picked it up and went back into my apartment only to realize that they were calling me. They wanted to make sure I was fine since the button had detected a fall. That made me feel very confident. Even though it was an accidental drop they were right there. The one time I actually needed them to send someone they paramedics were out there almost immediately. It's comparatively more expensive than other 2 services that I looked at.
8 years ago
Verified Customer
Review Source
D.D. or Anonymous Halifax, NS
They were the ones that I learned about first so I just kind of went with it. It's just there, if I need it I just use it. Over the years that I've had it I haven't had to call too many times. I had a very bad beginning with them though. It had been about a month since I had paid for the service and I was still waiting to get the device and everything. At night I fell off the bed and just kind of laid there on the floor from 4:30 in the morning until 2 o'clock in the afternoon. I couldn't move, get up, or get help. In the end my daughter came and helped me and took me to the hospital in an ambulance. I got a concussion and three stitches from that fall. The very next day I got a parcel on the mail with the emergency button in it. I'm not sure why it was slow at coming, but it would've been useful if it had arrived just one day earlier. I would've had help right away rather than laying on the floor for hours. I've had no problems whatsoever since then though. Their customer service is very good. They always explain everything to me, even if I call them by accident in the middle of the night. They are always there when you call them and talk to you for as long as you want to talk to them. I'm satisfied with that.
8 years ago
Verified Customer
Review Source
Shirley Smith Corona, CA
I live in this apartment building for older people. It's nice and about twice a week I go to the dining hall and talk with others and everything. They have activities like movie nights and such. I also occasionally have doctor appointments and shop around a little. Because of that my daughter thought it would be good to have, just in case I need it. I've never had to call and sometimes I get confused with the buttons and everything. Still, I feel like it's always there and it gives me a feeling of security to have it. I know that it'll always call the right phone numbers on its own. I think it's the best, especially since my daughter wouldn't get anything but the very best for me. She takes very good care of me. I feel confident about the service, even though I really haven't had to use it. Sometimes when they call I don't always respond or don't cooperate all the time, but that's because I'm very hard of hearing and I get confused sometimes. I'm happy about the whole thing. I don't have negative comments about it. As long as I have my little button to press I feel confident in being able to help myself.
8 years ago
Verified Customer
Review Source
Carol Jensen Fort Collins, CO
I checked them out and they seemed to have the best price. If you call for anything they help you out. On an occasion I became dehydrated and didn't realize it. When I tried to get up, I just slid out of my bed and fell. I pushed the button right and they came and got me right away. I ended up in the hospital, but I was ok. They're very thorough and I'm just completely satisfied with that. I had the one that detected falls but I didn't like that one at all. It seemed like it just went off on its own if you moved even a little bit, so I sent it back and got the regular one. It goes around my neck and it has been great. I haven't used it that much but I'm really liking it so far. I feel safe having it in case I need them here.
8 years ago
Verified Customer
Review Source
Patricia Scardigli Orangeville, PA
I called several places and Medical Alert was the best value service that I could afford. Fortunately I've never had to use it, I guess I just happen to be lucky enough. The pendant is too sensitive. It has gone off a couple of times when I lean over to put the dog's dish down and things like that. I don't know if I'm moving to fast or what, but it always thinks I'm falling. One time the alarm went off accidentally and I never noticed. I had a lot of company at the time and I didn't even hear the phone ring or them calling me. Since no one answered, they sent an ambulance and the police and they came. So, even though it was a bit of a problem, it showed me that it works. They are easy to talk to and I haven't had any problems with them.
8 years ago
Verified Customer
Review Source
Charles Allen Milam, TX
We saw it advertised and decided to get it for my husband. So far he hasn't had any falls or accidents, but we have talked to customer service on several occasions. We had the lights go off for a while, and they called us since they were not getting a signal from the thing. They were concerned and wanted to make sure we were ok. They know if the device is not in good working condition and they call us to fix it. So far they've been nice and they've also helped me when I needed to get an upgrade for the device we had because it was dying. They're very good people and I'm sure that if we ever need them, we would be ok. It's amazing to know that they are there for us, and that gives me some relief. I think that anyone that needs it should get it, it's not very expensive and it gives you security.
8 years ago
Verified Customer
Review Source
Betty Bly Osceola, WI
I got Medical Alert on the first place because I fall down from time to time. It's basically with me all the time, I put it on when I get up in the morning and wear it all day. When I go to bed at night I leave it on the side of my bed. On an occasion, my daughter's doberman knocked me down by accident. I hit the corner of the door and split my head wide open, I managed to push the button and they responded. I got help within 5 minutes, which was pretty great. I think that anyone who is handicapped or elderly should get one, it's a safety precaution that can help you if you have an accident. It probably saved my life.
8 years ago
Verified Customer
Review Source
Minnie Buffington Lafayette, IN
I'm 89 years old and I live by myself. I do everything on my own, from cooking, work on my yard, and everything that a person would do from day to day or week to week. That's why my daughter and her husband decided to get it for me. I haven't used it, but I punched it once by accident and it went off. The person I talked to was very nice, and I appreciated her help even though it was just a mistake. I do wish it was a little bit cheaper, since I'm on social security and it's hard to get the money, but I manage. In any case I'm glad I have it because it gives my children peace of mind, and I know that I can contact them and get help if I need it.
8 years ago
Verified Customer
Review Source
Anonymous Fowlerville, MI
Before getting it I had fallen several times, so my son and daughter-in-law researched it and helped me get it. It is very easy to use and customer service was helpful with setting it up. I haven't used it since I got it, but I've had a couple of surgeries, including a complete knee replacement. My family likes that I have it because sometimes they are out in the fields while I'm here alone. It makes me feel safer too. I wear the one on my wrist, and I've set it off sometimes when I lean against it, but they have been very nice when I tell them it was a mistake. The price may be a little high, but it's not too much. Besides, it makes a difference to have it and I'm glad I do. Doesn't matter how much I have to pay for it.
8 years ago
Verified Customer
Review Source
Erna Allen Union, NJ
I got them because I liked the fact that they notify the ambulance quickly if my mother falls or something. My mother is very active so if she has to go shopping, has a doctor's appointment, or a therapy session, she wears the wrist thing. About 3 or 4 months ago, at maybe 4 o'clock in the morning she wasn't feeling good. She had chest pain, so I suggested she push the button. After she did, the person came on the phone quickly, and an ambulance was there within 15 minutes. They took her off and she went to the hospital for the emergency. So even though she doesn't really have a lot of falls on a typical day, I still feel safer knowing that she's using it.
8 years ago
Verified Customer
Review Source
Joanne Vandenabeele St Clair, MI
I have the pendant that I wear all the time expect when it's charging. I'm very pleased with it I had a couple of accidental activation on it and the people who has answered those had been very kind and are glad that I'm okay. I had been dealing with another company and one time I needed them and I pressed the button and I got no answer. A friend was here with me and she ended up turning off that thing and calling 911 on her phone, also the fact that I can take this with me anywhere I go and know that if I press the button somebody's gonna answer me were with the other company if I was away I couldn't do that I would have to depend on dialing 911 on my phone if I could get through this if something happened so this is good that I can do this with your company and I couldn't with the other company.
8 years ago
Verified Customer
Review Source
Nell
The sign up process was easy. The options for service were what we were looking for. The contract flexibility was also what we preferred.
2 months ago
Reply from Medical Alert
Thank you, Nell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Dec. 26th, 2025
Verified Customer
Review Source
Eloise
I don't think it is set up correct
I am disable in my attempt and have many times asked someone else to do lt
2 months ago
Reply from Medical Alert
Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.
Dec. 26th, 2025
Verified Customer
Review Source
Kathryn
I'm not happy at all. Several weeks ago I feel and broke my fibula. I pressed in medical alert necklace and it didn't do it different thing. I had to count on 911.
I'm going to hook up my Amazon echo and I'll watch out to come get this box and reimbursement place
2 months ago
Reply from Medical Alert
Kathryn, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.
Dec. 17th, 2025
Verified Customer
Review Source
Celia
It's great! I've had to use it several times and the squad is here in 5 minutes . I have an issue with falling I am 71.
2 months ago
Reply from Medical Alert
Celia, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.
Dec. 12th, 2025
P Davis
I cannot stress enough how poor this company is in terms of product quality, customer service, and billing.
The button regularly malfunctions, causing the system to think I pushed the button, even when I am not wearing it. I receive a check-in call; however, if I don't answer, they leave me a message, rather than calling emergency services or my emergency contacts.
Their billing is terrible. Every couple of months, I receive phone calls and letters that my account is overdue and in danger of being canceled. It is not. When I try to call billing, the wait time is over an hour. The callback feature does not work. And the automated messages are broken, giving programming code for what it should say, rather than an actual update. I have repeatedly tried emailing them about billing issues, but I have never received a response.
Customer support does not exist. It is almost impossible to get an agent on the phone (again, over an hour wait time). When I finally get someone on the phone, they tell me they will look into it or that they have a new billing system (they have been telling me this for 2 years).
Today, I am trying to cancel service, but have been on hold for 2 hours.
Do not use this company.
1 month ago
Reply from Medical Alert
Thank you for your feedback. We’re sorry to hear about your experience. Please feel free to reach our customer service department at CustomerResolutions@medicalalert.com. By providing your account information a representative would be happy to call you back and assist.
Jan. 8th, 2026
Logan
Good luck in getting any money back after you no longer need this device.
Case 12114902
I have been trying to get my refund from the return of this med alert since September 2025. They have made a very difficult time in our lives more difficult. I returned this device September 29th, 2025, was told to call in 2 weeks to close the account. I called October 24th, 2024 and was told the device had been received and the account would be closed and I would receive my refund within 10 days.
I called again November 3rd, 2025 to verify the account had been closed and was told yes it had been closed and the refund was on the way.
I called again December 9th, 2025, again about the refund I had not received. And was told the refund would be expedited and I would receive it within 3-5 business days. Ref # 12382630 I spoke to Michelle.
I called again December 18th, 2025, as I have not received my refund. And again was told it would be received within 2 business days. In the amount of $343.00.
I received a refund on my account January 2nd, 2026, in the amount of around $312.00 and as it was in pending status, it got reversed by Medical alert. I received an e mail telling me the case has been resolved. IT HAS NOT BEEN RESOLVED! They have stolen my money for this device that has been returned since September 2025!
It feels like they are just holding on and charging me the monthly fee, I DO NOT HAVE THIS DEVICE SIINCE SEPTEMBER 2025, NOR DO I NEED IT ANY LONGER, I AM NOT USING THE SERVICE FOR MY MOTHER ANY LONGER!
1 month ago
Reply from Medical Alert
Logan, thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your refund. This is not the level of service we strive to provide, and we understand how upsetting this situation has been. Please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com to have this escalated over to our supervisor team to assist in getting this resolved.
Jan. 8th, 2026
Verified Customer
Review Source
Linda
I like that it has a gps so it can find me anywhere. I sometimes keep my great grandchildren I know I can find help quickly if I need it.
3 months ago
Reply from Medical Alert
Thank you for your kind words Linda! Your safety and peace of mind are our top priorities, and we're glad that we could be there for you if you need us.
Nov. 20th, 2025
Verified Customer
Review Source
Barbara
A friend recommend Medical Alert. Have not fallen and not needed help because my husband is with me. That is all I know as of this date.
3 months ago
Reply from Medical Alert
Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.
Nov. 20th, 2025
Verified Customer
Review Source
Norma
All's well now, thanks- now that I've returned your "fall button"- it was just too super sensitive for me (& I'm Not an active person!
3 months ago
Reply from Medical Alert
Norma, Thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 12th, 2025
Verified Customer
Review Source
Blanche Robbinsbar1312
I liked it because I always felt safe with it when I would fall down. I knew there was someone to help me. I would like to know what Medical Alert Coach is on my bank statement.
5 months ago
Reply from Medical Alert
Blanche, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Feel free to call our customer service department at 1-800-906-0872, our representatives will be happy to assist.
Sep. 4th, 2025
Verified Customer
Review Source
Marian
They were in very fast when my mom fell. I live 15 minutes away and the ambulance beat me there. The last time we called for a low battery warning on the necklace she jad a hard time getting someone on the phone and then the person was confused and told her to call back. Must have been a newbee
6 months ago
Reply from Medical Alert
Marian, thanks so much for sharing your feedback! Your feedback helps us to continually improve.
Aug. 27th, 2025
Verified Customer
Review Source
David
An ongoing problem is that the device I have alerts A number of times a day that I have fallen. The alert is put on the device and I then I also get a call. Yesterday I think I had 8 or 9 alerts. It can go off just when I am sitting and not even moving my arm. There is not any one such cause. I can be sitting in a chair which happens several times when I am visiting a friend. Device goes off whenI am in bed sometimes and just laying in bed. I know I have to call you folks to try to get device adjusted. It does get frustrating. Often I will just take device off my arm.
6 months ago
Reply from Medical Alert
David, Thank you for your feedback.
We’re sorry to hear about the issues you’ve been experiencing with your device and understand how frustrating those false alerts can be. Please contact our customer service team so we can troubleshoot the problem and work toward a resolution. We’re here to help and want to ensure your device works properly for your needs.
We’re sorry to hear about the issues you’ve been experiencing with your device and understand how frustrating those false alerts can be. Please contact our customer service team so we can troubleshoot the problem and work toward a resolution. We’re here to help and want to ensure your device works properly for your needs.
Aug. 11th, 2025
Verified Customer
Review Source
Valerie
Since joining the Medical Alert program I've had a significant improvement in stress and anxiety in regards to my wife's well being on a regular basis. Thank you for your help.
7 months ago
Reply from Medical Alert
Thank you so much for your kind words! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.
Jul. 17th, 2025
Verified Customer
Review Source
Carol
Ease of use. Customer service is responsive.
2 weeks ago
Reply from Medical Alert
Carol, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Feb. 11th, 2026
Verified Customer
Review Source
Billie
Our calls have always been answered right away.
2 weeks ago
Reply from Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Feb. 6th, 2026
Verified Customer
Review Source
Loretta
Services offered and pricing. Nothing further to add.
2 weeks ago
Reply from Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Feb. 6th, 2026
Verified Customer
Review Source
Cheryl
Efficient, reliable, nothing more to say
2 weeks ago
Reply from Medical Alert
Cheryl, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Feb. 6th, 2026
Verified Customer
Review Source
Liz
Someone from the company checks in regularly if they don't hear from us. And customer service called to correct some incorrect information we'd been given. I'm impressed that the company really does review the recorded calls to make sure we're given good info.
9 months ago
Reply from Medical Alert
Thank you so much for your kind words, Liz! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.
May. 22nd, 2025
Verified Customer
Review Source
Richard
I like the safety and confidence the Medical Alert gives us, and i like that a person answers to help. However, I have concerns. He fell, and the medical alert did not go off. His Apple watch called 911. and they put him on hold. when I found him, I struggled to help him get un-contorted. I called Medical alert and they said you have to press the button for 30 second. That isn't always possible. it may be buried under his clothes or he may not have use of his left hand, the right is paralyzed. it was good to know why it didn't help and so we need to make sure he always wears his Apple watch. I don't know how the product could improve to avoid these issues.
10 months ago
Reply from Medical Alert
Richard, we’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.
Apr. 25th, 2025
Verified Customer
Review Source
Barbara
First, the stars will not let me click to where there are 3 unless I am looking at it differently than most ratings that I get on other things. First, I am putting it on a 3 here because, I constantly get false "readings" or calls! I have NEVER fallen since I got this Medical alert watch back in January 2025 (I think it was January since I fell on December 22 or 23 (since I had to have emergency brain surgery I really cannot remember the exact date (and I do not remember nor have I received a hospital bill due to very good Medicare Suppliment that happens to happly pay all of my doctor bills! I have been blessed, for sure. But to continue to get false readings that have caused 3 or 4 emergency crews showing up at my home/apartment it is embarressing that they spend their time to deal with a false call when they could be helping someone that really needed the attention! I did not and do not know how to do anything other than push the button on the bottom of the watch. I have never taken a shower with it on as I do not think it is waterproof and I use VERY hot water nor do I want to wait for the watch "band" to dry before putting it back on! Those are my main conderns and the fact that I was to receive a very nice watch for Christmas and now have to have this ugly looking thing is not my most happy moment, BUT, I KNOW I need this watch.
10 months ago
Reply from Medical Alert
Barbara, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Apr. 10th, 2025
Verified Customer
Review Source
Erleen
I am fortunate enough to be fairly active in my everyday activities. I find it easy to wear my little device in the day time and charge it at night. I know, if I should need help, I can push the little button and a person will respond. My family appreciates that I am willing to wear it. It's a little insurance as I live alone.
11 months ago
Reply from Medical Alert
Erleen, thank you for being part of our family and glad that you feel safe with our service. We appreciate your feedback. Please be well, safe, and take care.
Mar. 19th, 2025
Verified Customer
Review Source
Charlene
Watch allows verbal communication with helpers and also ability to shut down if a mistake occurs.
1 month ago
Reply from Medical Alert
Thank you for your feedback Charlene! We appreciate our customers and appreciate the time you took share your experience.
Jan. 22nd, 2026
Verified Customer
Review Source
John
1. It didn’t work when I fell and injured my hip!
2. It goes off sometimes when I set it down!😤👎
1 month ago
Reply from Medical Alert
Thank you for your feedback. We’re sorry to hear about your experience. Please call our customer service department at 1-800-906-0872, our representatives will be happy to assist.
Jan. 8th, 2026
Verified Customer
Review Source
Ed
Prices and services seemed reasonable. I liked the people I spoke with.
1 month ago
Reply from Medical Alert
Thank you for your feedback Ed! We appreciate our customers and appreciate the time you took to leave us a review.
Jan. 8th, 2026
Review Source
Charlene
Sometimes when i havent had it on it goes off.One night about 10 30pm the EMTwere at my back door pounding on it i was asleep went to back and they ask me what was wrong i had no idea what they were talking about he said they got an alarm signal from my watch i said i dont even have it on i was asleep they question me if anyone was here i said just my 2 little dogs and me.It off 1 other time they called my son he said i just talked to her call her again so they said it shouldnt do thatit hasnd done it but 3 times its on my counter most of the time i havent fell for awhile now i dont know if its ok or not i put it on charge and it charges
8 months ago
Reply from Medical Alert
Charlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.
Jun. 19th, 2025
Verified Customer
Review Source
Todd
Fall detection alerts in the smart app were disabled without my knowledge or content. 1) My questions about the smart app fall detection alerts went unanswered for over a month, and the first question I asked before then was answered with incorrect info.
2) I hope the smart app is enhanced to indicate 2a) whether I am paying for the fall detection subscription, and 2b) whether contacts have a key.
3) When I originally bought my device I provided emergency contacts, but customer service never received them so I had to give them the info all over again.
4) Even though I'm able to have two phone numbers for a contact, only the first one is shown in the smart app. This is especially of benefit to other caregivers linked to my account.
5) It would be helpful is the smart app had a way to trigger the "find my device" ringing feature as currently apparently only tech support can do this.
1 year ago
Reply from Medical Alert
Thanks so much for your feedback, Todd! We value our customers and appreciate the time you took to share your experience. For additional support or questions, please to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Jan. 14th, 2025
Verified Customer
Review Source
Patricia
I called to get some type of paperwork on a $15 monthly charge that I am paying. I had previously called when the charge started with no response. This time I did get the paperwork on the Premium Protection Plan which covered $10 but not anything covering the remaining $5 Charge. I called again today 10/9 and have been told that paperwork will be put in the mail. I do think that I should have received this info at the time I agreed to the charges without my having to request it.
Note that the call was just about the paperwork and was by phone so your question about time of response below doesn't apply.
My use of the devise for an actual fall has received prompt response for all but one instance where it took several tries to connect.
One of reasons that I went with your system was the lockbox feature. I am now seeing info on systems that don't require recharging that I might have wanted.
Also would like to be able to contact you on-line for issues like this.
1 year ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Oct. 16th, 2024
Verified Customer
Review Source
Iris
My mom is 95 and lives alone.
She had fallen before we purchased Medical Alert. This purchase was a great investment due to her recent fall. When her fall occurred, MA responded immediately. They talked to my mom who was not very responsive. Next, MA called the local rescue squad and my sister (I live out of town.). MA gives me peace of mind knowing that my mom is being monitored 24/7! MA was worth the investment.
1 year ago
Reply from Medical Alert
Thank you, Iris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 16th, 2024
Verified Customer
Review Source
Bill Macomb, MI
The button is a little to sensitive for me, I think people who have plenty of hand strength should have an option for an alert that isn't quite so sensitive. I realize it should only be used as a last resort since it's purpose is to save an individual in a situation of dire need. I don't know what a good idea to address this issue would be, in my case like last night, I rolled over in bed and my finger it it just right to set it off. Also, yesterday I was opening a coke bottle and brought it up to my chest since they sometimes require better leverage to open. To my surprise the bottle hit the button and set off a false alarm. Just a thought, I've taken to removing it at night when I go to bed and put it on my night stand. I can still reach it and hit the button, that works for me.
2 years ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Customer Reviews Team
Medical Alert
Stay safe,
Customer Reviews Team
Medical Alert
Apr. 18th, 2024
Verified Customer
Review Source
Beth Miller Fort Lauderdale, FL
I would like to get monthly reminders of who and in what order my call system has on file. Originally the rep had the order of who should be called in the incorrect order. Also, when my mom had unplugged and plugged the system back in it inadvertently created an event where the last contact person on the contact list was called and in the meantime the police or EMT’s were called out. When I contacted MA, and told them it was a false alarm, they said that they would contact the back up emergency contact to inform them of this. Why wasn’t a follow up report sent? Without this, I have no idea of who was contacted and in what order.
2 years ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
May. 8th, 2024
Verified Customer
Review Source
Ginny Brandt Phoenix, AZ
Fortunately, I have not needed to use my device in any emergency situation, but I have dealt with your customer service a number of times. It is far superior to most companies in having knowledgeable, efficient, and friendly agents ready to solve any issue that arises with Medical Alert devices or service. All other companies could learn the right way to do customer service from Medical Alert.
3 years ago
Verified Customer
Review Source
John E. Best Los Lunas, NM
I had to use the service several times when my wife returned from the hospital suffering from colon cancer and several times when my wife was in home hospice care. we lived 60 miles south of Presbyterian hospital in Albuquerque. She suffered for six months before she passed away. Now I have a dvice I wear around my neck that activates the device if I cannot reach the phone. I was told that a woman fell in her home and she laid on the floor for 28 hours before she got help.
3 years ago
Reply from Medical Alert
Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Dec. 26th, 2025
Verified Customer
Review Source
Nancy Scheinkman Guilford, CT
We signed up for Medical Alert for my mother in February 2011. They were very reliable in contacting emergency services, and 3 family members whenever the alert was triggered. The company was attentive in contacting my mother periodically to make sure the unit was working. They updated their equipment and alarms periodically or at our request. We were very satisfied with Medical Alert's service.
3 years ago
Verified Customer
Review Source
Jacqueline Reigel Enola, PA
They have great services. They are quick to respond even if it is a false alarm. My cat twice has stepped on the emergency button during the night and the medics showed up and I didn't realize the button was pushed until they were coming up the steps calling my name. They were very nice and understanding. Now I take the necklace off at night so it doesn't happen again.
3 years ago
Verified Customer
Review Source
Suzanne Lajoie for Marie Bass High Point, NC
Very good service. I live in NC and my mother lives in NH. This was the best company I found after researching many. Set up was extremely easy. Even when my mother lost her bracelet, they replaced it free of charge. I feel much safer knowing my mother has her bracelet on. Plus having the fall detection aspect of the device was what she needed most of all. Now that she's monitored I can breath a sigh of relief knowing that help won't be far away.
4 years ago Edited January 10, 2024
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Alex
Customer Reviews Manager Connect America
Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Alex
Customer Reviews Manager Connect America
Nov. 19th, 2021
