Name: Medical Alert
Rating: 4.2

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Verified Customer

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Charles Allen Milam, TX

We saw it advertised and decided to get it for my husband. So far he hasn't had any falls or accidents, but we have talked to customer service on several occasions. We had the lights go off for a while, and they called us since they were not getting a signal from the thing. They were concerned and wanted to make sure we were ok. They know if the device is not in good working condition and they call us to fix it. So far they've been nice and they've also helped me when I needed to get an upgrade for the device we had because it was dying. They're very good people and I'm sure that if we ever need them, we would be ok. It's amazing to know that they are there for us, and that gives me some relief. I think that anyone that needs it should get it, it's not very expensive and it gives you security.

7 years ago

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Verified Customer

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Betty Bly Osceola, WI

I got Medical Alert on the first place because I fall down from time to time. It's basically with me all the time, I put it on when I get up in the morning and wear it all day. When I go to bed at night I leave it on the side of my bed. On an occasion, my daughter's doberman knocked me down by accident. I hit the corner of the door and split my head wide open, I managed to push the button and they responded. I got help within 5 minutes, which was pretty great. I think that anyone who is handicapped or elderly should get one, it's a safety precaution that can help you if you have an accident. It probably saved my life.

7 years ago

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Verified Customer

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Minnie Buffington Lafayette, IN

I'm 89 years old and I live by myself. I do everything on my own, from cooking, work on my yard, and everything that a person would do from day to day or week to week. That's why my daughter and her husband decided to get it for me. I haven't used it, but I punched it once by accident and it went off. The person I talked to was very nice, and I appreciated her help even though it was just a mistake. I do wish it was a little bit cheaper, since I'm on social security and it's hard to get the money, but I manage. In any case I'm glad I have it because it gives my children peace of mind, and I know that I can contact them and get help if I need it.

7 years ago

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Verified Customer

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Anonymous Fowlerville, MI

Before getting it I had fallen several times, so my son and daughter-in-law researched it and helped me get it. It is very easy to use and customer service was helpful with setting it up. I haven't used it since I got it, but I've had a couple of surgeries, including a complete knee replacement. My family likes that I have it because sometimes they are out in the fields while I'm here alone. It makes me feel safer too. I wear the one on my wrist, and I've set it off sometimes when I lean against it, but they have been very nice when I tell them it was a mistake. The price may be a little high, but it's not too much. Besides, it makes a difference to have it and I'm glad I do. Doesn't matter how much I have to pay for it.

7 years ago

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Verified Customer

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Erna Allen Union, NJ

I got them because I liked the fact that they notify the ambulance quickly if my mother falls or something. My mother is very active so if she has to go shopping, has a doctor's appointment, or a therapy session, she wears the wrist thing. About 3 or 4 months ago, at maybe 4 o'clock in the morning she wasn't feeling good. She had chest pain, so I suggested she push the button. After she did, the person came on the phone quickly, and an ambulance was there within 15 minutes. They took her off and she went to the hospital for the emergency. So even though she doesn't really have a lot of falls on a typical day, I still feel safer knowing that she's using it.

7 years ago

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Verified Customer

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Joanne Vandenabeele St Clair, MI

I have the pendant that I wear all the time expect when it's charging. I'm very pleased with it I had a couple of accidental activation on it and the people who has answered those had been very kind and are glad that I'm okay. I had been dealing with another company and one time I needed them and I pressed the button and I got no answer. A friend was here with me and she ended up turning off that thing and calling 911 on her phone, also the fact that I can take this with me anywhere I go and know that if I press the button somebody's gonna answer me were with the other company if I was away I couldn't do that I would have to depend on dialing 911 on my phone if I could get through this if something happened so this is good that I can do this with your company and I couldn't with the other company.

7 years ago

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Verified Customer

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Eleanor

It gives me comfort when my mother is home alone, I don’t have to worry if she has help if something happens.

2 months ago

Reply from Medical Alert

Thank you, Eleanor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Edward

Every time I am spoken to the button around my neck they have been very knowledgeable and professional.

2 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Carol

I wish someone could have talked to me personally face to face to explain how it all works and what I should expect. Each time I have pushed the button to TEST my device there has been confusion.

4 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please reach out to Customer Care with any additional questions or concerns at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We'd be more than happy to walk you through the service!

Aug. 8th, 2024

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Verified Customer

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Gary Phillips

Quick responses and great customer service. Perhaps the only downside is the periodic calls to try and upsell the customer or more bells and whistles.

5 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Mark Anthony Ferrusi I

I don't remember the last representative I spoke to but the woman stayed on the phone with me for close to 25 minutes helping me check and verify every last piece of the system in my mother's house.

5 months ago

Reply from Medical Alert

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Margie

I ordered 2 white bracelets about 2 months ago. Someone called me back and said you only had the black ones. I called back this past week and I kept getting transferred. I finally got really upset after holding on for almost 15 minutes. You people have the WORST customer service. How can I get my bracelets?? We have been with your Company for over 10 years. I am sick and cannot deal with Medical Alert much longer. I really hope you’re reading this. I am really pissed

5 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Judy Everitt

I have never had any problems with one exception but I got it resolved without any problems or hassle of any kind. Customer Service is very easy to talk to and understand any problems.

5 months ago

Reply from Medical Alert

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Mary

Many times the person answering the call cannot hear or understand me even if I talk loud and clear. When I have a false alarm and I say cancel alert I still get connected to a rep. And this Is annoying. Also the automatic fall detection button is too sensitive - goes off at the slightest tap. I’m very short and I can’t keep it high enough on my chest so when I bend over for anything it often goes off at the slightest touch. I’m considering cancelling it.

7 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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colleen caprio

The ease of use and the protection it provides. Response is immediate and I feel relief knowing my mom has help 24/7, whether she’s at home, gardening, or out running an errand.

7 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Armand

Very good product. Representatives are knowledgeable and very professional.

2 weeks ago

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Verified Customer

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Minerva Saint Charles, IL

it is easy to set up and just wear it. the only trouble I have is when I accidentally lean on something and pushes the button. I wish it was less expensive. the button works fine and the response from the company is excellent.

8 months ago

Reply from Medical Alert

Thank you, Minerva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Marcia Issaquah, WA

I feel like medical alert is really watching over me. I accidentally dropped my alert after I had taken it off and my mobile device sounded right away. In the past I have had it connect with a live person to double-check and be sure I was okay. They are so thorough and understanding.

9 months ago

Reply from Medical Alert

Thank you, Marcia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Teresa

Never sent a clean barcelet that I requested several months ago. As a long time user it get dirty from ink and stains

1 month ago

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Verified Customer

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Beth Miller Fort Lauderdale, FL

I would like to get monthly reminders of who and in what order my call system has on file. Originally the rep had the order of who should be called in the incorrect order. Also, when my mom had unplugged and plugged the system back in it inadvertently created an event where the last contact person on the contact list was called and in the meantime the police or EMT’s were called out. When I contacted MA, and told them it was a false alarm, they said that they would contact the back up emergency contact to inform them of this. Why wasn’t a follow up report sent? Without this, I have no idea of who was contacted and in what order.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Ginny Brandt Phoenix, AZ

Fortunately, I have not needed to use my device in any emergency situation, but I have dealt with your customer service a number of times. It is far superior to most companies in having knowledgeable, efficient, and friendly agents ready to solve any issue that arises with Medical Alert devices or service. All other companies could learn the right way to do customer service from Medical Alert.

2 years ago

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Verified Customer

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John E. Best Los Lunas, NM

I had to use the service several times when my wife returned from the hospital suffering from colon cancer and several times when my wife was in home hospice care. we lived 60 miles south of Presbyterian hospital in Albuquerque. She suffered for six months before she passed away. Now I have a dvice I wear around my neck that activates the device if I cannot reach the phone. I was told that a woman fell in her home and she laid on the floor for 28 hours before she got help.

2 years ago

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Verified Customer

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Nancy Scheinkman Guilford, CT

We signed up for Medical Alert for my mother in February 2011. They were very reliable in contacting emergency services, and 3 family members whenever the alert was triggered. The company was attentive in contacting my mother periodically to make sure the unit was working. They updated their equipment and alarms periodically or at our request. We were very satisfied with Medical Alert's service.

2 years ago

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Verified Customer

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Jacqueline Reigel Enola, PA

They have great services. They are quick to respond even if it is a false alarm. My cat twice has stepped on the emergency button during the night and the medics showed up and I didn't realize the button was pushed until they were coming up the steps calling my name. They were very nice and understanding. Now I take the necklace off at night so it doesn't happen again.

2 years ago

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Verified Customer

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Suzanne Lajoie for Marie Bass High Point, NC

Very good service. I live in NC and my mother lives in NH. This was the best company I found after researching many. Set up was extremely easy. Even when my mother lost her bracelet, they replaced it free of charge. I feel much safer knowing my mother has her bracelet on. Plus having the fall detection aspect of the device was what she needed most of all. Now that she's monitored I can breath a sigh of relief knowing that help won't be far away.

3 years ago Edited January 10, 2024

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Margaret Bledsoe Jackson, TN

They are very prompt to speak when I punch the button whether in the house or outside the house. Have had to do that several times and help was on the way very quickly. One time I had fallen in the yard. They got no answer from me so they tried to call phone number listed and got no one to answer so they sent the EMTs and quick response Fire Response.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Monica Renee' Webb IL

Haven't had a problem with the device that wasn't corrected. In addition to the last review I would like to say we were out and visiting an aunt for the day. My mother had a fall and I called the medical alert people to get her assistance. They were able to call EMT to come and assist her to her feet so we could finish our visit. Again they deserve 5 stars. Thank you for all you do.

3 years ago Edited January 10, 2024

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Katie Gotro Fort Myers, FL

My 91-year-old blind mother falls frequently, and when she cannot get up, she simply pushes her button and within minutes the EMS team arrives and helps her up and make sure she is OK. Before she had the medical alert, she fell and laid on the floor all night long next to her bed. I never want this to happen again! The device allows my mom to live independently for as long as possible.

3 years ago

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Verified Customer

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Mary Antioch, CA

It just dropped from my bed to the floor and it dialed Medical Alert. So I know that it's very good if I fall. It's going to go off. The customer service are so so nice. You never get someone that sounds like they are tired or upset because we drop the medical alert and it goes off. They ask if the person is okay and that they are authorized to use it. Then they ask about yourself and if the person that you live with is okay. I just felt really really special.

5 years ago

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Verified Customer

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Carl Philadelphia, PA

They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.

5 years ago

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Verified Customer

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Carol M. Ray

My device accidentally alerted the company and I did not hear the device in the other part of the house and help was here within 10 minutes of when the alert apparently went in. I don't answer the phone if I don't see a name or number I recognize and therefore didn't get the call from Medical Alert. My son called as you had notified him and his name showed on the phone so I answered his call. Now I know that a call from Medical Alert will show up on phone as "Rap Resp" so will know to answer it if it happens again.

5 years ago

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Verified Customer

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Carol Miller

They are quick to answer your questions. I am simply put out of one thing. I did not even have the device for two months and was informed that I had to get another device for around my neck to do different things. I think because it was so new I should have gotten it to begin with and not made to pay an additonal $40.00 for it. If this happens again I will simply cancel it. It is not as if I am senile because I still drive to and from work and work every day!

5 years ago

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Verified Customer

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Naomi DiRago. (Neice)

It gives us, (the family) piece of mind in the event of a fall. However the person who is benefiting from the service believes it is a waste of money and refuses to wear her bracelet. Her family is grateful that there are several buttons in her home in the event of the inevitable fall. She believes we should cancel the service because she has never had to use it! Very frustrating for family who live a good distance from her.

5 years ago

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Verified Customer

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Valerie

Very easy to use and I find it very efficient. I did a lot of research on other brands and companies before deciding on Medical Alert. I have the GPS because we do a lot of bike riding and I wanted security if something happened. I feel confident if I have an emergency that they will be on top of it. When I do my tests they are right there. Anybody I have interfaced with has been more than courteous and they take the time to explain stuff. They are always there when I pick up the phone.

5 years ago

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Verified Customer

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Anonymous

Medica Alert is always helpful with answering questions and walking me through things. I have always been satisfied when I have questions. I know they are there if I need them. I feel comfortable having it because I am a widow who lives alone. I wear the bracelet all the time. It is expensive and hard for me to keep up but I feel I need it in case of an emergency.

5 years ago

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Verified Customer

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Albert

it's worth the amount of money you pay for it. I am very happy with them. I use it in the mornings when I go for my mile long walks and when I run my medical appointments and stuff like that. It works and anytime I have accidentally dropped it or do something I shouldn't, it goes off and they are there. They have great customer service, they call and make sue verything is okay and the device is working.

5 years ago

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Verified Customer

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Anonymous

I've had this sort of system before for years but I just moved so I had to get a new one. I found their ad and I thought I would check them out and I was very impressed. I know it is there if I need it and that's very good. I accidentally pushed the button one time and they called me back right away to see if there was a problem. They are a little expensive.

5 years ago

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Verified Customer

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Arlene

Easy to carry around the apartment and the main unit is right there in the middle so it's convenient. I wear it around my neck when I am at home. Once I accidentally set it off when I was sleeping and they were very attentive to see if I was alright. Sometimes I think the microphone isn't loud enough when I am in the shower but I was able to communicate with someone when I tested it.

5 years ago

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Verified Customer

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Robert Lancaster, PA

Response time is really good and the device is really loud so my dad can hear it really well. One time my dad fell out of his chair and couldn't get himself back up and the paramedics came and were able to get him back in his chair. The people are always helpful though I have had to call for different reasons and I do have to wait quite a while because they are pretty busy.

5 years ago

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Verified Customer

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Regina Saint Clair, PA

They are prompt and always courteous. It is easy to use and convenient and not very expensive. My family got it for me because I am by myself and they wanted to make sure that if anything happens, somebody would be able help. One time in the middle of the night I bumped the unit and people came to my door and they were banging on the door and I answered it and said I was okay. It's nice to know that if something happened they would be here quickly.

5 years ago

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Verified Customer

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Beverly Laguna Woods, CA

Recently I had to use it because I was having breathing problems and I pushed the button and got wonderful service immediately. The are very responsive and kind. They are very kind when I have accidentally set it off and accepted my explanations. The machine is handy and very comfortable, you don't even realize you have it on. I would recommend it highly.

5 years ago

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Anonymous Bellevue, NE

I had accidentally called twice when I first got it but then I leaerned how to use it and I've no problem since then. I had to replace one of the buttons because I accidentally pulled it off and I got top service and I'm very pleased with the new card they have on it. It's very easy to use and stays close to your body. When I was firsting wearing it and I wasn't aware of exactly where it was, I leaned against the kitchen counter and pushed the button and before I could do anything the ambulances were here.

5 years ago

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Carolyn Brackettville, TX

I haven't had to use it, but it's been contacting me because of my seat belt or anything like that but I wasn't aware that it was causing it to go off. They have contaacted me when I hit anything with it thinking that I had fallen. It has come to my assistance even when I didn't require it. The minute anything happened everybody's on alert and ready to come.

6 years ago

Reply from Medical Alert

Hi Carolyn,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Evelyn Lynchburg, VA

It's very reliable, and it's easy to charge. The charge lasts more than 48 hours, so if you're going away you don't need to bring all of the charging equipment with you. I've tested it and had to get used to the sensitivity and response because it was a little bit unnerving. It started to ring, and I didn't realize it was happening because the button got pressed when I was leaning over. But, it was an immediate call and response.

6 years ago

Reply from Medical Alert

Hi Evelyn,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Isabel Mission, TX

I'm so glad I had this when I fell in the kitchen. I'm eighty-one years old and I couldn't get up, but I had the medical alert hanging on my neck so I punched the button and right away they called my daughter and my son in law. They came and helped me.. I think it's a good support system, they answered right away when I needed them. I'm just really happy I have it because I live alone and this gives me the confidence that I can stay by myself and if I need help, help is available.

6 years ago

Reply from Medical Alert

Hi Isabel,

Thanks so much for this great review! We're so glad we're here when you need us. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Catherine

I had an experience when the button was pushed accidentally and the EMT's came to my house. I was embarrassed, but glad they responded so fast. The EMT's told me not to worry about it, cause it happens all the time. When the button is pushed there is someone under your call and they'll take care of you. I'm on a fixed budget, retired and live by myself but this is very important to have even though it's kind of expensive.

6 years ago

Reply from Medical Alert

Hi Catherine,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Anonymous

It meets my budget, and I can afford it. The staff is nice and patient, they aren't in a hurry and will talk and laugh with me. This device can detect any kind of fall. When I accidentally dropped my device they immediately checked on me, asking, "are you alright, are you okay?" I love that it makes me feel secure and that you are watching out for me.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Patricia

I usually put it on when my husband plays golf and I'm here alone. I'm a disabled person and a medical alert is good for me. This is a really good idea for people when they get older and have a tendency to slip. I like the wristband better than the pendant. The pendant gets in the way but you don't even know you have the wristband on. When I had a problem with the monitor, they easily sent me a new one. I like the security of having this.

6 years ago

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Verified Customer

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Amelia

They respond even when I push the button by accident, they responded right away, it has just been great. The people I have talked to on the phone are very pleasant, helpful and understand what I'm talking about. They did a good job explaining my GPS and how it works. I feel very secure and that's my main goal. With this device I have access to the police, medical and the fire department. so I'm very pleased with it.

6 years ago

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Verified Customer

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Michael

It is well worth the investment. I have had it for a couple of years and I'm happy with it. I wear it during the day after I get up and when I go out at night, I always carry a medical alert with me in case anything ever happens, I have somebody with me all the time. It's like having a constant companion. When I accidentally pushed the button one time they called me right up to talk to me. The company and service is excellent.

6 years ago