Name: Medical Alert
Rating: 4.3

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Verified Customer

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Barbara

5 years ago, I felt the company was more people and service friendly. Today , I receive 2 calls per week reminding me to test system, or call back for account information. When I call back, no one seems to know why they called. SO many unnecessary calls. Too many different departments and no one takes the lead for a customer.

3 months ago

Reply from Medical Alert

Thank you, Barbara, for your feedback. We’re sorry to hear about your recent experience and will pass this information along to the appropriate team. For further assistance, please contact our customer service department at 1-800-635-6156. A representative will be happy to assist you.

Aug. 11th, 2025

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Jay

My device is way too sensitive. If it drops 2-3 inches, it activates. I've had it activate more than once when I turn over in bed. In my opinion, it should activate only if it drops 1-2 feet.

5 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Jay! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jun. 12th, 2025

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Deb

I do not like calling, now all I can get is AI to talk to unless I can get through on billing, and then if I scream they transfer me to a person. I was on phone yesterday with them from around 10am on and problem not resolved till I called back at 530pm, after waiting for 2.5 hours for them to call me back, I was told I would get a call in 1-2 hours after my conversation, I do not believe I will renew at the end of my term, this is a medical emergency line and it is understaffed, the help you have is wonderful but you do not have enough, I should not have to be on hold to cancel an alarm or to get a service issue fixed. This was my 2nd time with issues since last September, 1st time I waited over a week with no monitor waiting on a new one, no credit was offered and I worried all that time about my husband, I honestly do not feel secure with your service any longer.

5 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us Deb. We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously and your thoughts help us to continually improve.

Jun. 12th, 2025

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Barbara

Let’s my family keep track of me if I should fall.

1 week ago

Reply from Medical Alert

Barbara, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 26th, 2025

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Verified Customer

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Carolyn

I like the comfort of knowing if I need help all I have to push my button I wear around my neck and help will be on the way. My husband has a hearing problem so if he doesn't hear me, if I need help I know I have a backup!

6 months ago

Reply from Medical Alert

Carolyn, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

May. 23rd, 2025

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Janet

Since subscribing to Medical Alert with Connect America I have not needed to push the Help button; so I can't evaluate that service but do feel like I was given a satisfactory solution to the problem of not being able to change the help button from pendant to wrist band.

6 months ago

Reply from Medical Alert

Janet, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

May. 13th, 2025

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Carmen

I’m happy with the watch I’m sure I’ll receive the best results when And if I fall and need help. I placed the key lock under my reath Because I don’t have a door knob

6 months ago

Reply from Medical Alert

Carmen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

May. 12th, 2025

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Patricia

I have been very pleased with Medical Alert! They have answered alerts quickly. I feel I am safely covered when wearing your unit. Your staff is knowledgeable and polite. I rate you AAA+++.

7 months ago

Reply from Medical Alert

Thank you so much for your kind words, Patricia! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Apr. 25th, 2025

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Marilyn

I have elderly friends that use your services

2 weeks ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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John

Someone suggested it to me a friend who usedt

3 weeks ago

Reply from Medical Alert

John, Thank you! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Jennifer

Only company available. Good work once we got something that had cell signal.

3 weeks ago

Reply from Medical Alert

Jennifer, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Dennis

Fall Detection Device is sensitive. Parent sets it off by pushing.

3 weeks ago

Reply from Medical Alert

Thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Nov. 10th, 2025

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Lois

I don't remember I have had it so long, over 20 years and I am 95 now.

4 weeks ago

Reply from Medical Alert

Thank you for your feedback Lois! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Elvia

I’ve been contacted several times immediately after hitting my alert watch, even by mistake…A sign of the ability to provide the service when needed. In addition, service representatives are professional, kind and respectful.

9 months ago

Reply from Medical Alert

Thank you so much for your kind words, Elvia! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025

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Patricia

I called to get some type of paperwork on a $15 monthly charge that I am paying. I had previously called when the charge started with no response. This time I did get the paperwork on the Premium Protection Plan which covered $10 but not anything covering the remaining $5 Charge. I called again today 10/9 and have been told that paperwork will be put in the mail. I do think that I should have received this info at the time I agreed to the charges without my having to request it. Note that the call was just about the paperwork and was by phone so your question about time of response below doesn't apply. My use of the devise for an actual fall has received prompt response for all but one instance where it took several tries to connect. One of reasons that I went with your system was the lockbox feature. I am now seeing info on systems that don't require recharging that I might have wanted. Also would like to be able to contact you on-line for issues like this.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Iris

My mom is 95 and lives alone. She had fallen before we purchased Medical Alert. This purchase was a great investment due to her recent fall. When her fall occurred, MA responded immediately. They talked to my mom who was not very responsive. Next, MA called the local rescue squad and my sister (I live out of town.). MA gives me peace of mind knowing that my mom is being monitored 24/7! MA was worth the investment.

1 year ago

Reply from Medical Alert

Thank you, Iris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Bill Macomb, MI

The button is a little to sensitive for me, I think people who have plenty of hand strength should have an option for an alert that isn't quite so sensitive. I realize it should only be used as a last resort since it's purpose is to save an individual in a situation of dire need. I don't know what a good idea to address this issue would be, in my case like last night, I rolled over in bed and my finger it it just right to set it off. Also, yesterday I was opening a coke bottle and brought it up to my chest since they sometimes require better leverage to open. To my surprise the bottle hit the button and set off a false alarm. Just a thought, I've taken to removing it at night when I go to bed and put it on my night stand. I can still reach it and hit the button, that works for me.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 18th, 2024

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Beth Miller Fort Lauderdale, FL

I would like to get monthly reminders of who and in what order my call system has on file. Originally the rep had the order of who should be called in the incorrect order. Also, when my mom had unplugged and plugged the system back in it inadvertently created an event where the last contact person on the contact list was called and in the meantime the police or EMT’s were called out. When I contacted MA, and told them it was a false alarm, they said that they would contact the back up emergency contact to inform them of this. Why wasn’t a follow up report sent? Without this, I have no idea of who was contacted and in what order.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Ginny Brandt Phoenix, AZ

Fortunately, I have not needed to use my device in any emergency situation, but I have dealt with your customer service a number of times. It is far superior to most companies in having knowledgeable, efficient, and friendly agents ready to solve any issue that arises with Medical Alert devices or service. All other companies could learn the right way to do customer service from Medical Alert.

3 years ago

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John E. Best Los Lunas, NM

I had to use the service several times when my wife returned from the hospital suffering from colon cancer and several times when my wife was in home hospice care. we lived 60 miles south of Presbyterian hospital in Albuquerque. She suffered for six months before she passed away. Now I have a dvice I wear around my neck that activates the device if I cannot reach the phone. I was told that a woman fell in her home and she laid on the floor for 28 hours before she got help.

3 years ago

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Nancy Scheinkman Guilford, CT

We signed up for Medical Alert for my mother in February 2011. They were very reliable in contacting emergency services, and 3 family members whenever the alert was triggered. The company was attentive in contacting my mother periodically to make sure the unit was working. They updated their equipment and alarms periodically or at our request. We were very satisfied with Medical Alert's service.

3 years ago

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Jacqueline Reigel Enola, PA

They have great services. They are quick to respond even if it is a false alarm. My cat twice has stepped on the emergency button during the night and the medics showed up and I didn't realize the button was pushed until they were coming up the steps calling my name. They were very nice and understanding. Now I take the necklace off at night so it doesn't happen again.

3 years ago

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Suzanne Lajoie for Marie Bass High Point, NC

Very good service. I live in NC and my mother lives in NH. This was the best company I found after researching many. Set up was extremely easy. Even when my mother lost her bracelet, they replaced it free of charge. I feel much safer knowing my mother has her bracelet on. Plus having the fall detection aspect of the device was what she needed most of all. Now that she's monitored I can breath a sigh of relief knowing that help won't be far away.

4 years ago Edited January 10, 2024

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Margaret Bledsoe Jackson, TN

They are very prompt to speak when I punch the button whether in the house or outside the house. Have had to do that several times and help was on the way very quickly. One time I had fallen in the yard. They got no answer from me so they tried to call phone number listed and got no one to answer so they sent the EMTs and quick response Fire Response.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Monica Renee' Webb IL

Haven't had a problem with the device that wasn't corrected. In addition to the last review I would like to say we were out and visiting an aunt for the day. My mother had a fall and I called the medical alert people to get her assistance. They were able to call EMT to come and assist her to her feet so we could finish our visit. Again they deserve 5 stars. Thank you for all you do.

4 years ago Edited January 10, 2024

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Katie Gotro Fort Myers, FL

My 91-year-old blind mother falls frequently, and when she cannot get up, she simply pushes her button and within minutes the EMS team arrives and helps her up and make sure she is OK. Before she had the medical alert, she fell and laid on the floor all night long next to her bed. I never want this to happen again! The device allows my mom to live independently for as long as possible.

4 years ago

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Mary Antioch, CA

It just dropped from my bed to the floor and it dialed Medical Alert. So I know that it's very good if I fall. It's going to go off. The customer service are so so nice. You never get someone that sounds like they are tired or upset because we drop the medical alert and it goes off. They ask if the person is okay and that they are authorized to use it. Then they ask about yourself and if the person that you live with is okay. I just felt really really special.

6 years ago

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Carl Philadelphia, PA

They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.

6 years ago

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Carol M. Ray

My device accidentally alerted the company and I did not hear the device in the other part of the house and help was here within 10 minutes of when the alert apparently went in. I don't answer the phone if I don't see a name or number I recognize and therefore didn't get the call from Medical Alert. My son called as you had notified him and his name showed on the phone so I answered his call. Now I know that a call from Medical Alert will show up on phone as "Rap Resp" so will know to answer it if it happens again.

6 years ago

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Carol Miller

They are quick to answer your questions. I am simply put out of one thing. I did not even have the device for two months and was informed that I had to get another device for around my neck to do different things. I think because it was so new I should have gotten it to begin with and not made to pay an additonal $40.00 for it. If this happens again I will simply cancel it. It is not as if I am senile because I still drive to and from work and work every day!

6 years ago

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Naomi DiRago. (Neice)

It gives us, (the family) piece of mind in the event of a fall. However the person who is benefiting from the service believes it is a waste of money and refuses to wear her bracelet. Her family is grateful that there are several buttons in her home in the event of the inevitable fall. She believes we should cancel the service because she has never had to use it! Very frustrating for family who live a good distance from her.

6 years ago

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Valerie

Very easy to use and I find it very efficient. I did a lot of research on other brands and companies before deciding on Medical Alert. I have the GPS because we do a lot of bike riding and I wanted security if something happened. I feel confident if I have an emergency that they will be on top of it. When I do my tests they are right there. Anybody I have interfaced with has been more than courteous and they take the time to explain stuff. They are always there when I pick up the phone.

6 years ago

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Anonymous

Medica Alert is always helpful with answering questions and walking me through things. I have always been satisfied when I have questions. I know they are there if I need them. I feel comfortable having it because I am a widow who lives alone. I wear the bracelet all the time. It is expensive and hard for me to keep up but I feel I need it in case of an emergency.

6 years ago

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Albert

it's worth the amount of money you pay for it. I am very happy with them. I use it in the mornings when I go for my mile long walks and when I run my medical appointments and stuff like that. It works and anytime I have accidentally dropped it or do something I shouldn't, it goes off and they are there. They have great customer service, they call and make sue verything is okay and the device is working.

6 years ago

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Anonymous

I've had this sort of system before for years but I just moved so I had to get a new one. I found their ad and I thought I would check them out and I was very impressed. I know it is there if I need it and that's very good. I accidentally pushed the button one time and they called me back right away to see if there was a problem. They are a little expensive.

6 years ago

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Arlene

Easy to carry around the apartment and the main unit is right there in the middle so it's convenient. I wear it around my neck when I am at home. Once I accidentally set it off when I was sleeping and they were very attentive to see if I was alright. Sometimes I think the microphone isn't loud enough when I am in the shower but I was able to communicate with someone when I tested it.

6 years ago

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Robert Lancaster, PA

Response time is really good and the device is really loud so my dad can hear it really well. One time my dad fell out of his chair and couldn't get himself back up and the paramedics came and were able to get him back in his chair. The people are always helpful though I have had to call for different reasons and I do have to wait quite a while because they are pretty busy.

6 years ago

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Regina Saint Clair, PA

They are prompt and always courteous. It is easy to use and convenient and not very expensive. My family got it for me because I am by myself and they wanted to make sure that if anything happens, somebody would be able help. One time in the middle of the night I bumped the unit and people came to my door and they were banging on the door and I answered it and said I was okay. It's nice to know that if something happened they would be here quickly.

6 years ago

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Beverly Laguna Woods, CA

Recently I had to use it because I was having breathing problems and I pushed the button and got wonderful service immediately. The are very responsive and kind. They are very kind when I have accidentally set it off and accepted my explanations. The machine is handy and very comfortable, you don't even realize you have it on. I would recommend it highly.

6 years ago

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Anonymous Bellevue, NE

I had accidentally called twice when I first got it but then I leaerned how to use it and I've no problem since then. I had to replace one of the buttons because I accidentally pulled it off and I got top service and I'm very pleased with the new card they have on it. It's very easy to use and stays close to your body. When I was firsting wearing it and I wasn't aware of exactly where it was, I leaned against the kitchen counter and pushed the button and before I could do anything the ambulances were here.

7 years ago

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Carolyn Brackettville, TX

I haven't had to use it, but it's been contacting me because of my seat belt or anything like that but I wasn't aware that it was causing it to go off. They have contaacted me when I hit anything with it thinking that I had fallen. It has come to my assistance even when I didn't require it. The minute anything happened everybody's on alert and ready to come.

7 years ago

Reply from Medical Alert

Hi Carolyn,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Evelyn Lynchburg, VA

It's very reliable, and it's easy to charge. The charge lasts more than 48 hours, so if you're going away you don't need to bring all of the charging equipment with you. I've tested it and had to get used to the sensitivity and response because it was a little bit unnerving. It started to ring, and I didn't realize it was happening because the button got pressed when I was leaning over. But, it was an immediate call and response.

7 years ago

Reply from Medical Alert

Hi Evelyn,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Isabel Mission, TX

I'm so glad I had this when I fell in the kitchen. I'm eighty-one years old and I couldn't get up, but I had the medical alert hanging on my neck so I punched the button and right away they called my daughter and my son in law. They came and helped me.. I think it's a good support system, they answered right away when I needed them. I'm just really happy I have it because I live alone and this gives me the confidence that I can stay by myself and if I need help, help is available.

7 years ago

Reply from Medical Alert

Hi Isabel,

Thanks so much for this great review! We're so glad we're here when you need us. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Catherine

I had an experience when the button was pushed accidentally and the EMT's came to my house. I was embarrassed, but glad they responded so fast. The EMT's told me not to worry about it, cause it happens all the time. When the button is pushed there is someone under your call and they'll take care of you. I'm on a fixed budget, retired and live by myself but this is very important to have even though it's kind of expensive.

7 years ago

Reply from Medical Alert

Hi Catherine,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Eva

A year ago I fell, it was a wakeup call for me and I knew it was time to get a medical alert system. They sent me a new one just recently that that I don't even have to touch the button if I need them. It alerts them if you are having a heart problem or if I fall. It just knows I'm having a problem. It's a little expensive for a senior citizen on a limited income.

7 years ago

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Anonymous

It meets my budget, and I can afford it. The staff is nice and patient, they aren't in a hurry and will talk and laugh with me. This device can detect any kind of fall. When I accidentally dropped my device they immediately checked on me, asking, "are you alright, are you okay?" I love that it makes me feel secure and that you are watching out for me.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Patricia

I usually put it on when my husband plays golf and I'm here alone. I'm a disabled person and a medical alert is good for me. This is a really good idea for people when they get older and have a tendency to slip. I like the wristband better than the pendant. The pendant gets in the way but you don't even know you have the wristband on. When I had a problem with the monitor, they easily sent me a new one. I like the security of having this.

7 years ago

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Dorothy

We haven't had to use it yet but my wife has Alzheimer's and we take her out walking, and she is not really steady on her feet so, we have the fall alert and we take the base station with it so if we had to call in we could. The response when I call in is excellent and they were very courteous in getting it set up. They have been understanding and nice when I had some problems and had a few accidents, they didn't make me feel like I was not very bright when I kept having a problem. They helped me straighten it out and I appreciated their attitude. We are confident if we need it for a real emergency it will work and they will be there for us.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Amelia

They respond even when I push the button by accident, they responded right away, it has just been great. The people I have talked to on the phone are very pleasant, helpful and understand what I'm talking about. They did a good job explaining my GPS and how it works. I feel very secure and that's my main goal. With this device I have access to the police, medical and the fire department. so I'm very pleased with it.

7 years ago

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Michael

It is well worth the investment. I have had it for a couple of years and I'm happy with it. I wear it during the day after I get up and when I go out at night, I always carry a medical alert with me in case anything ever happens, I have somebody with me all the time. It's like having a constant companion. When I accidentally pushed the button one time they called me right up to talk to me. The company and service is excellent.

7 years ago