Name: Medical Alert
Rating: 4.0

check_circle

Verified Customer

star star star star star

JF Upland, CA

My daughter had been telling me to get a service like this, but I didn't think we needed it until I fell. I think the service is wonderful; they're very nice people. One day I dropped it, and somebody came on the line right away. It's nice that they're right there when you need them to be.

8 years ago

check_circle

Verified Customer

star star star star star

Constance Coyle Old Bridge, NJ

Their representatives were very polite and very nice the couple of times I've had to use it. They sent the ambulance right away, and it was here within a few minutes. It annoys me to wear the necklace around my neck, but it does work. I think every senior should get one.

8 years ago

check_circle

Verified Customer

star star star star star

Julia Emch Trinity, TX

My son had me purchase Medical Alert after I fell, and I think their customer service has been very well so far. I purchased the device that goes around my wrist, and they've been very prompt to answer when I've had to use it. It's been a very positive experience.

8 years ago

check_circle

Verified Customer

star star star star star

Gladys Jimenez Rolling Meadows, IL

Before going with Medical Alert, I paid $60 for the same service, so this one is cheaper. Plus, the representatives were very good. I love using it! I fell one time, and they sent the paramedics right away as soon as I pressed the button. In my opinion, anybody that's over 60 years old should have it, just in case they fall and can't get up.

8 years ago

check_circle

Verified Customer

star star star star star

Donna Nichols Kannapolis, NC

They tested my call button periodically, just to make sure everything was in order, so I think they were very good. Plus, I haven't had a problem with their devices so far. Overall, I'm very happy with it, and I really think it's great!

8 years ago

check_circle

Verified Customer

star star star star star

Mary Murphy Bradenton, FL

My husband died, and I was alone, so I decided to purchase a service like this. I've had it for a little over 2 years, and I only had to use it once. It was worth every dollar! The paramedics came over immediately; they saved my life!

8 years ago

check_circle

Verified Customer

star star star star star

Mary Looney Genesee, PA

This saved me the 3 times I've fallen! I have an improved pendant that detects a fall immediately, and it's been outstanding. They come when you need them, and I just like the equipment. Medical Alert has always been there for me.

8 years ago

check_circle

Verified Customer

star star star star star

Mary Brown Troy, AL

They're excellent! I fell this past January, and I had a really hard time getting back to my room, from the living room. I called through Medical Alert, and they helped me get right back where I needed to be. I just absolutely love it, and my children like it because they got a peace of mind; and I do to!

8 years ago

check_circle

Verified Customer

star star star star star

Marie Kadden

The system has been coming in handy. There's been a few falls, and they come over right away, so it's been very helpful. I'm so thankful that they're available all the time, and that they are really reliable. The paramedics are here right away. It's really been a life saver.

8 years ago

check_circle

Verified Customer

star star star star star

June Bensinger Schuylkill Haven, PA

The customer service has been very good. I use a walker to get around, and I'm prone to falling down and smashing my face all the time, so I like it. I used it a couple of times now. I just push the button, and they automatically answer.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous Madison, NC

It's been very helpful because I've fallen several. Due to a few back surgeries and knee replacements, if I fall now, I can't get up by myself, so they've been really good. they're here in a few minutes. It's been a very positive experience; they've been very helpful.

8 years ago

check_circle

Verified Customer

star star star star star

Dillard Blackwell Greensboro, NC

My husband and I are alone most of the time, and we thought we needed some way to get help. I think Medical Alert is great! It probably saves my life at large. They're always quick, so I feel really good about the happenings.

8 years ago

check_circle

Verified Customer

star star star star star

Pamela Flynn Oxnard, CA

They've helped me so much. I purchased the Fall Detection for ten extra dollars a month, but it does not go off automatically. Besides that, I think it's worth every penny, because it gives you that little security. Overall, they're very good.

8 years ago

check_circle

Verified Customer

star star star star star

Eleanor Bell Beaverton, OR

We like using it very much. I purchased it for a family member, and she's used it a couple of times already; it works very well and very fast. I think that this is for anybody that is taking care of an elder person that can't be there all the time. It's very essential to have something like this.

8 years ago

check_circle

Verified Customer

star star star star star_border

Marcia Osprey, FL

At first, the device was a little shaky, but it's come a long way. It's really good. I've had a couple problems, but we ironed them out and I'm very happy with Medical Alert. I don't know too many people that have Medical Alert, but I know my experience has been good. Whenever I call, they're there for me, and I don't know what I would do without them.

8 years ago

check_circle

Verified Customer

star star star star star

Betty Rogers Louisville, KY

I have trouble with the necklace because it got tangled on my clothes. It's actually been wonderful. I don't worry about falling anymore because I know somebody would come if I push the button. So far, I haven't had a problem with it.

8 years ago

check_circle

Verified Customer

star star star star star

Vera Banks Wilmore, KY

It's been great! I have a few health issues and they've been very good with me, regardless of anything. When I broke my wrist band, their representatives were always nice and even sent me a new one. I have no complaints whatsoever about them.

9 years ago

check_circle

Verified Customer

star star star star star

Kenneth Cribbs Decatur, IL

The features are great and I like the idea behind it, however, I don't like that it's too sensitive. I set it off frequently and it's not very comfortable around my neck, so I don't wear it very much. Besides that, I'm satisfied with the quality of their service; it's also very affordable.

9 years ago

check_circle

Verified Customer

star star star star star

Pauletti Lasley Ames, IA

Luckily I haven't had to use it but it works fine. I had a stroke several years ago and my balance is not the best, so this was definitely a good option for me. They treat their customers very good and I've had an excellent experience.

9 years ago

check_circle

Verified Customer

star star star star star

Judie Govern Hardin, KY

Every time it's gone off by accident, they've called me immediately. That's really good because at my age, it's a little concerning to live alone. All I can say is that I'm definitely satisfied with the service they've provided.

9 years ago

check_circle

Verified Customer

star star star star star

Roberta Rose Brooklyn, NY

As a senior living alone, it's good to have a service like this. My previous system was sending an alert for each movement, but now I have a new one and I'm very much satisfied with it. It makes me feel good because it gives me the confidence to go out of my house without a problem.

9 years ago

check_circle

Verified Customer

star star star star star

Douglas Davidson Portland, OR

After several falls I decided I really needed this service. They were fantastic and very knowledgeable! One of the representatives didn't know the answer to one of my questions, but put me on hold to find it. It gave me a lot of peace of mind. My wife and I are really happy to have it; it's like my little buddy who keeps me going.

9 years ago

check_circle

Verified Customer

star star star star star

Teresa Belcher Pasco, WA

I'm very satisfied with Medical Alert! I feel a little more secure when I'm alone and I've had a very positive experience with it so far. It's a little too sensitive at times but they answer right away, they don't mind if the it's a false alarm or not. That is very much appreciated.

9 years ago

check_circle

Verified Customer

star star star star star

Vicki Hightower Malakoff, TX

I purchased this service after falling 3 times in 2 weeks, and so far it's been great! Although I haven't used it, I definitely feel safer with it. The representatives were very nice, very kind and very helpful. I'm extremely satisfied with the service!

9 years ago

check_circle

Verified Customer

star star star star star

Celia Giles Rio Rancho, NM

My kids thought it was time for me to get something like this, and so far it's been great! They have great customer service and my loved one and I are definitely satisfied with it. Everybody above their 70's should get one because they're very handy to have, in case something happened.

9 years ago

check_circle

Verified Customer

star star star star star

Larry Keene Chester, VA

My mother was getting worried about my safety because my balance is bad, so we got the device that detects a fall. I know it works because I dropped it once already and they immediately came online. It really is a good thing.

9 years ago

check_circle

Verified Customer

star star star star star

Rose Howington-Gurley Fernandina Beach, FL

It gives me a whole lot more confidence to go out and be doing different things without having to worry about getting stuck outside again. Everybody was helpful and understanding, they weren't upset when there were false alarms. It's just great!

9 years ago

check_circle

Verified Customer

star star star star star

Mary Pasternac Tucson, AZ

Thank goodness I haven't had to use it, but I'm happy to have it. I am 95 years old so I think it was about time I bought it. They have done a great job! A good example is the time I fell and passed out; they sent help right away. I'm just very satisfied with the service.

9 years ago

check_circle

Verified Customer

star star star star star

Roxine Weichel Beatrice, NE

My experience with Medical Alert has been great! I purchased the whole system and I really like it; it works very well. I live alone and suffer some kind of dizziness every once and awhile, so it was time to purchase something like this. Everything has just been very good.

9 years ago

check_circle

Verified Customer

star star star star star

Nancy Karbowski North Brookfield, MA

My husband died 7 years and I'm always afraid of falling, considering I live alone. Nothing has gone wrong with Medical Alert so far, everything was very very good, including the representatives. Not only do I need it, I like using it.

9 years ago

check_circle

Verified Customer

star star star star star

Edward Ehle St. Louis, MO

Although I've never had to use it, they've offered a great service. The devices seemed very good as long as I checked in every month. I'm diabetic and ended up in the hospital a couple of years ago, so I needed this. So far, I've had a very positive experience with Medical Alert.

9 years ago

check_circle

Verified Customer

star star star star star

Sandra Bonet East Stroudsburg, PA

As a nurse, I know you're only one fall away from disaster. I wear a Pendant or a Bracelet and I like it very much, especially because I live alone. Their customer service was very good and I've had an excellent experience with Medical Alert. They do a good job and are very nice to deal with.

9 years ago

check_circle

Verified Customer

star star star star star

John Vogel Marysville, CA

The service so far has been fine and their representatives have done a good job. I'm old and kind of disabled so I think it was better to get this in case an emergency were to happen. I don't have any complaints; my experience with them has been just fine.

9 years ago

check_circle

Verified Customer

star star star star star

Charlene Farrell Carrollton, GA

I live by myself and have Rheumatoid Arthritis so Medical Alert was definitely something I needed. Everything has been fine so far, I haven't had a problem with the service nor with the devices. When I set the bracelet off they called immediately, so I have no complaints.

9 years ago

check_circle

Verified Customer

star star star star star

Julian Woodmere, NY

My daughter-in-law heard about it while I was in the hospital, and although I haven't had to use it, they did send the police when I set off the alarm by accident. I don't have any complaints regarding their service, everything has been okay.

9 years ago

check_circle

Verified Customer

star star star star star

Anne Eaton La Crescenta, CA

I just figured that I needed some kind of help if something happens to me and no one was around. I really haven't had to be in touch with them, but just knowing that I have it is very reassuring to me. They've been very helpful and I know that if I ever need them, I'll be taken care of.

9 years ago

check_circle

Verified Customer

star star star star star

Anonymous Oklahoma City, OK

Medical Alert was the perfect fit for me because I live alone and I thought it would be beneficial for me. I've set off the alarm by accident and their representatives have been very understanding. My kids are definitely happy that I have it.

9 years ago

check_circle

Verified Customer

star star star star star

Josephine Glass Belton, TX

I picked Medical Alert because you can take it with anywhere you go, although, to be perfectly honest, I haven't had to use it yet. I do have to say that it's always nice to have it there as an insurance. It makes me feel safe.

9 years ago

check_circle

Verified Customer

star star star star star

Anonymous Lewiston, ID

I like that they changed the first necklace I purchased for a smaller and lighter one. They really help a lot because; if you push the button they come right on and they also know who you are. Everybody I spoke with was good as well.

9 years ago

check_circle

Verified Customer

star star star star star

Vivian Thompson Phoenix, AZ

My husband's not here very often and I was falling down a lot, so I needed something to be safe. The device is comfortable and not hard at all to use. I really haven't had a bad experience with any of their representatives; everything has been just fine.

9 years ago

check_circle

Verified Customer

star star star star star

Lita Clamor Bellflower, CA

If you ask me how they treat their customers, I would say very good. I just love it because they responded right away, even when I would accidentally set it off. Whenever something like that happens, they let my children know right away. It's just very effective.

9 years ago

check_circle

Verified Customer

star star star star star

Mary Kunkel League City, TX

It's a good thing for me to have, I'm older and I need to have that in case something happens to me. Everything has been very very good with them. All I can say is that I'm satisfied with it; I just feel safe about having it in my house.

9 years ago

check_circle

Verified Customer

star star star star star

Karen Rieselman Keystone Heights, FL

It was getting a little hard to move around at my age so I decided to get Medical Alert. I've used it a number of times and I'm very pleased with it! Their customer service is fantastic and all I can say is I've had a very pleasant experience with them.

9 years ago

check_circle

Verified Customer

star star star star star

Kay

Like very prompt response when device senses a “fall” .

2 months ago

Reply from Medical Alert

Thank you for your feedback Kay! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

check_circle

Verified Customer

star star star star star

Linda

They supplied all the things I needed to stay safe at a reasonable cost.

2 months ago

Reply from Medical Alert

Linda, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 6th, 2026

check_circle

Verified Customer

star star star star star_border

Charlene

Watch allows verbal communication with helpers and also ability to shut down if a mistake occurs.

2 months ago

Reply from Medical Alert

Thank you for your feedback Charlene! We appreciate our customers and appreciate the time you took share your experience.

Jan. 22nd, 2026

star star star star star

Charlene

Sometimes when i havent had it on it goes off.One night about 10 30pm the EMTwere at my back door pounding on it i was asleep went to back and they ask me what was wrong i had no idea what they were talking about he said they got an alarm signal from my watch i said i dont even have it on i was asleep they question me if anyone was here i said just my 2 little dogs and me.It off 1 other time they called my son he said i just talked to her call her again so they said it shouldnt do thatit hasnd done it but 3 times its on my counter most of the time i havent fell for awhile now i dont know if its ok or not i put it on charge and it charges

9 months ago

Reply from Medical Alert

Charlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Jun. 19th, 2025

star star_border star_border star_border star_border

Kristy Schaff

Terrible company. No customer service. We waited over 2 months to get a refund. My sister literally took the day off work multiple times to wait hours on hold to talk with someone. This company makes their money by charging a year at a time with no way to get money back in a convenient or transparent manner.

1 month ago Edited February 18, 2026

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 24th, 2026

check_circle

Verified Customer

star star_border star_border star_border star_border

David

Device has worked well since subscription started,until 12/3/25, has been nonoperational since. had misplaced paperwork, finely found & am awaiting a call from y'all what to do!! david hefner

3 months ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

check_circle

Verified Customer

star star star star star

Celia

It's great! I've had to use it several times and the squad is here in 5 minutes . I have an issue with falling I am 71.

4 months ago

Reply from Medical Alert

Celia, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 12th, 2025