Name: Medical Alert
Rating: 3.8

check_circle

Verified Customer

star star star star star

Josephine Glass Belton, TX

I picked Medical Alert because you can take it with anywhere you go, although, to be perfectly honest, I haven't had to use it yet. I do have to say that it's always nice to have it there as an insurance. It makes me feel safe.

9 years ago

check_circle

Verified Customer

star star star star star

Anonymous Lewiston, ID

I like that they changed the first necklace I purchased for a smaller and lighter one. They really help a lot because; if you push the button they come right on and they also know who you are. Everybody I spoke with was good as well.

9 years ago

check_circle

Verified Customer

star star star star star

Vivian Thompson Phoenix, AZ

My husband's not here very often and I was falling down a lot, so I needed something to be safe. The device is comfortable and not hard at all to use. I really haven't had a bad experience with any of their representatives; everything has been just fine.

9 years ago

check_circle

Verified Customer

star star star star star

Lita Clamor Bellflower, CA

If you ask me how they treat their customers, I would say very good. I just love it because they responded right away, even when I would accidentally set it off. Whenever something like that happens, they let my children know right away. It's just very effective.

9 years ago

check_circle

Verified Customer

star star star star star

Mary Kunkel League City, TX

It's a good thing for me to have, I'm older and I need to have that in case something happens to me. Everything has been very very good with them. All I can say is that I'm satisfied with it; I just feel safe about having it in my house.

9 years ago

check_circle

Verified Customer

star star star star star

Karen Rieselman Keystone Heights, FL

It was getting a little hard to move around at my age so I decided to get Medical Alert. I've used it a number of times and I'm very pleased with it! Their customer service is fantastic and all I can say is I've had a very pleasant experience with them.

9 years ago

check_circle

Verified Customer

star star star star star

Ronald Los Angeles, California

I live alone and wanted a way to obtain help in case of injury or emergency’s

2 months ago

Reply from Medical Alert

Thank you for your review, Ronald! We're glad we can help provide an added sense of security and peace of mind for you.

—The Medical Alert Team

Aug. 10th, 2026

check_circle

Verified Customer

star star_border star_border star_border star_border

Jany

Your company needs to improve to hire good training communication operators services to customers very rudeness not courtesy when customers change mobile device ,first I signed up traditional cellular plan for few years your company services ok to me but I switched to mobile plan the company phone/text keep bothering me daily I mailed back the traditional system back to medical alert I response back through emails

7 months ago

Reply from Medical Alert

Hi Jany.
We’re sorry to hear about your experience. This is not the level of satisfaction we strive to provide for our customers. We take our customer complaints very seriously and would like to look into what you have described. I have sent you a private message requesting some additional information.
Thanks in advance!

Mar. 11th, 2026

check_circle

Verified Customer

star star star star star

Chuck

I've had to use Medical Alert a few times to go to the hospital and found they are very reliable. The staff are very professional.

7 months ago

Reply from Medical Alert

Chuck, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 11th, 2026

check_circle

Verified Customer

star star star star_border star_border

Melinda

When I press the button two times on 1/17/26 no one call to see what was the problem. That bother me. I thought that when u press u should get a call n no calls on neither phone

8 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Mar. 4th, 2026

check_circle

Verified Customer

star star_border star_border star_border star_border

Marcia

Didn,t. My daughter got it. Disappointed that you can only communicate in room where device is. What's the probability of you being in one room if you fall. thought you could talk into neck device like on tv. I'm just as well off with my cell phone.Emergency does not have to knock down my door if I give them garage code on my cell phone. Commercials are deceptive.

8 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 19th, 2026

check_circle

Verified Customer

star star star star star

Sue

Questions answered promptly, always has people available when you call. Prompt on addressing any problem with the equipment or billing

8 months ago

Reply from Medical Alert

Thank you, Sue! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

check_circle

Verified Customer

star star star star star

Deborah

Because I live alone and like to travel and fall sometimes Medic Alert just made both my family and myself feel better and safer

8 months ago

Reply from Medical Alert

Deborah, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 11th, 2026

check_circle

Verified Customer

star star star star star

Dareen

My children chose the alert for me but I am very happy with it. Easy to use and works as advertised. I have used it during the night and help arrived in a few minutes.

10 months ago

Reply from Medical Alert

Dareen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 19th, 2025

check_circle

Verified Customer

star star star star_border star_border

Mark

You are using AI..not for our benefit but only for yours. I went thru all the promps with your AI "person" gave "her" all the information she requested. She connected me to a live person who proceeded to ask me the same questions. What good is AI but to make you more profit. Fix this.

10 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Mark! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 19th, 2025

check_circle

Verified Customer

star star star star star

Charles

Their response when my parents needed them was spot on. They called me to let me know what was going on with my parents so I got to the hospital about 4 minutes after my father arrived. Thank you for all your help!

8 months ago

Reply from Medical Alert

Charles, thank you for your feedback! We value our customers and are honored to be part of your parent's safety plan. We appreciate the time you took to share your experience.

Feb. 6th, 2026

check_circle

Verified Customer

star star star star star_border

Marian

They were in very fast when my mom fell. I live 15 minutes away and the ambulance beat me there. The last time we called for a low battery warning on the necklace she jad a hard time getting someone on the phone and then the person was confused and told her to call back. Must have been a newbee

1 year ago

Reply from Medical Alert

Marian, thanks so much for sharing your feedback! Your feedback helps us to continually improve.

Aug. 27th, 2025

check_circle

Verified Customer

star star star star_border star_border

David

An ongoing problem is that the device I have alerts A number of times a day that I have fallen. The alert is put on the device and I then I also get a call. Yesterday I think I had 8 or 9 alerts. It can go off just when I am sitting and not even moving my arm. There is not any one such cause. I can be sitting in a chair which happens several times when I am visiting a friend. Device goes off whenI am in bed sometimes and just laying in bed. I know I have to call you folks to try to get device adjusted. It does get frustrating. Often I will just take device off my arm.

1 year ago

Reply from Medical Alert

David, Thank you for your feedback.
We’re sorry to hear about the issues you’ve been experiencing with your device and understand how frustrating those false alerts can be. Please contact our customer service team so we can troubleshoot the problem and work toward a resolution. We’re here to help and want to ensure your device works properly for your needs.

Aug. 11th, 2025

check_circle

Verified Customer

star star star star star

Valerie

Since joining the Medical Alert program I've had a significant improvement in stress and anxiety in regards to my wife's well being on a regular basis. Thank you for your help.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jul. 17th, 2025

check_circle

Verified Customer

star star star star star

Carolyn

I like the comfort of knowing if I need help all I have to push my button I wear around my neck and help will be on the way. My husband has a hearing problem so if he doesn't hear me, if I need help I know I have a backup!

1 year ago

Reply from Medical Alert

Carolyn, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

May. 23rd, 2025

check_circle

Verified Customer

star star star star star_border

Janet

Since subscribing to Medical Alert with Connect America I have not needed to push the Help button; so I can't evaluate that service but do feel like I was given a satisfactory solution to the problem of not being able to change the help button from pendant to wrist band.

1 year ago

Reply from Medical Alert

Janet, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

May. 13th, 2025

check_circle

Verified Customer

star star star star star

Carmen

I’m happy with the watch I’m sure I’ll receive the best results when And if I fall and need help. I placed the key lock under my reath Because I don’t have a door knob

1 year ago

Reply from Medical Alert

Carmen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

May. 12th, 2025

check_circle

Verified Customer

star star star star star

Patricia

I have been very pleased with Medical Alert! They have answered alerts quickly. I feel I am safely covered when wearing your unit. Your staff is knowledgeable and polite. I rate you AAA+++.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Patricia! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Apr. 25th, 2025

check_circle

Verified Customer

star star star star star_border

Char

Too man names. Connect America? Medical Alert. I think there are others that have been used. I'm not up to snuff of name calling and quite frankly I shouldn't have to spend xtra brain power sorting this out. I thoroughly enjoy the staff and the job that they do for me. Thanks. Char D

1 year ago

Reply from Medical Alert

Thank you for your feedback, Char! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 20th, 2025

check_circle

Verified Customer

star star star star star_border

Carol

PROMPT RESPONSE BUT CONFUSING AND HARD TO UNDERSTAND. THE RESPONDERS SPOKE TOO FAST AND DID NOT ENUNCIATE CLEARLY SO IT WAS DIFFICUT TO UNDERSTAND WHAT THEY WERE SAYING. I DID NOT KNOW WHAT WAS HAPPENING AT ALL IN REGARD TO WHAT THEY WERE GOING TO DO. THEY SEEMED TO BE IN A HURRY TO MOVE ON TO THEIR LOAD OF WAITING CALLS.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 18th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Anita Noel

I feel as if their medical alert took advantage of me, they charged me $34.95 for over 5 years while everybody else was getting a much lower rate The fear mongering CONTINUOUS calls of' you could fall you should get the fall alert necklace or bracelet it'll cost more month but I can walk in your price and that way we can never jack up the price on you blah blah blah the price will go up eventually this would lock it in blah blah blah I quit using the service You got to representative seek me out bargaining Finally got down to a right around $20 a month And now this month I was charged $30 from my bank account UNTRUSTWORTHY

1 year ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Anita. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Dec. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Patti Lampert

I like that I can wear my pendant and be anywhere and help can come to my aid and I don't have to just be at home all the time I like that help will be notified either by myself or by someone with me and that also either myself or someone with me can speak to the people at Medical alert and get advice on what to do until help arrives

2 years ago Edited July 12, 2024

Reply from Medical Alert

Thank you, Patti! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

check_circle

Verified Customer

star star star star star_border

Theresa Croson

I have previously called about an issue where the alert button says "battery charged" at the most awkward an inappropriate times (i.e. during church, funerals, meetings, etc. ) Because I can't trust it, I have to remove it from my person and place in my purse where it's likely to be muffled and less obvious to be heard in quiet settings.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Macel

Since I have never had to use the device I am very satisfied with it. I just hope that when I do need to use it that it will work as it is supposed to and then we will be elated.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

check_circle

Verified Customer

star star star star star

Judy Everitt

I have never had any problems with one exception but I got it resolved without any problems or hassle of any kind. Customer Service is very easy to talk to and understand any problems.

2 years ago

Reply from Medical Alert

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star_border star_border

Mary

Many times the person answering the call cannot hear or understand me even if I talk loud and clear. When I have a false alarm and I say cancel alert I still get connected to a rep. And this Is annoying. Also the automatic fall detection button is too sensitive - goes off at the slightest tap. I’m very short and I can’t keep it high enough on my chest so when I bend over for anything it often goes off at the slightest touch. I’m considering cancelling it.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

check_circle

Verified Customer

star star star star star

colleen caprio

The ease of use and the protection it provides. Response is immediate and I feel relief knowing my mom has help 24/7, whether she’s at home, gardening, or out running an errand.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

check_circle

Verified Customer

star star star star star

Cornelia Lynchburg, VA

I like that they check in on me. I forget to test monthly and they call. I don’t like that they use a phone number from a small nearby town. I know no one there and so do not answer the call.

2 years ago

Reply from Medical Alert

Thank you, Cornelia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Evelyn Delray Beach, FL

I feel very safe, especially if you are alone , elderly or incapacitated. It feels like someone is always their. I highly recommended having a friend at your side like Medical Alert.

2 years ago

Reply from Medical Alert

Thank you, Evelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Willie Lawrenceville, GA

I am a firm believer in medical alert I purchased this for my mom and she has used it a lot it is nice since my mom lives by herself I don’t worry because she knows how to use it and she is not afraid to use it

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Mary Gig Harbor, WA

This is such a great thing to own I can leave my elderly parents alone with complete ease of mind because if anything happens they can get help immediately. And I get a call advising me of the situation

2 years ago

Reply from Medical Alert

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Birgitta Palm Desert, CA

I in the beginning of having MedicalAlert I pushed the button by mistake without being aware of it and when I did not respond the Medical Alert’s telephone call they sent out an ambulance to check.

2 years ago

Reply from Medical Alert

Thank you, Birgitta! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Jean DeMotte, IN

I had a problem with the charger not working all the time & was sent a new one. Thankfully I have never had an emergency, but did press it by accident once and someone answered quickly.

2 years ago

Reply from Medical Alert

Thank you, Jean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Lonna Herndon, VA

Just knowing it is there!!! I take it with me when I go out and it is there when I am home. I have some health problems and at night, I hang it on my night stand. I can reach it without getting out of bed.

2 years ago Edited November 8, 2023

Reply from Medical Alert

Thank you, Lonna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Daniel OLeary Monee, IL

The dispatch is usually quick to respond and asks pertinent questions to ensure that it is not a false an alarm and that help is actually needed. They also inquire as to what is the cause for the need for help

2 years ago

check_circle

Verified Customer

star star star star star_border

Phyllis Kapaa, HI

I LIKE THE WAY MEDICAL ALERT RESPONDS TO MY QUESTIONS. THEY WERE SLOW ACKNOWLEDGING RECEIPT OF RETURNED ITEM ON MY ACCOUNT RESULTING IN MY RECEIVING TWO CALLS ASKING ME TO TEST MY EQUIPMENT AND ONE CALL REQUESTING A PAYMENT I DID NOT OWE. THE CALLS WERE AN INCONVENIENCE/ HOWEVER, ONCE I EXPLAINED THINGS THE ISSUES WERE PLEASANTLY RESOLVED.

3 years ago

check_circle

Verified Customer

star star star star star_border

Dennis

Excellent and near immediate response to emergency signals, very helpful staff at their call center. The only complaint is the hair - trigger sensitivity is the pendant 's Red button. It can trigger an alarm just by swinging against your body while ,(clumsily) getting into the shower, or standing up quickly.

3 years ago

check_circle

Verified Customer

star star star star star_border

Laverne Brown Chicago, IL

My mom started falling for whatever reason. I live in another State but by Gods grace my sibling are close. Last year I wanted peace of mind and I found it with Medic Alert if my mom would do her part. But we are not there yet 100%. But the product is priceless

3 years ago

check_circle

Verified Customer

star star star star star

Jennalee Appleton Fairview, TN

They have answered questions I have had. I do not use it as long as I'm around people. I came to Indiana for 2 weeks and I do not use it. But they have tried to get me to be faithful and testing it.

3 years ago

check_circle

Verified Customer

star star star star star

Daniel Simon Pompano Beach, FL

The operator calls right away if my moms medical alert contacts them, the operator wants to know if everything is okay with my mom and if they should call 911. Operators are very friendly.

3 years ago

check_circle

Verified Customer

star star star star star

Lori Walker Monroe, MI

One thing that stood out was when we did not have a chance to test (monthly) my mom's pendant, they called and reminded her and got the job done. We appreciated that extra service!

3 years ago

check_circle

Verified Customer

star star star star star

Judy Vesco Zanesville, OH

It's a comfort to know someone will respond when I need help. Even when my pendant gets touched by accident or I drop it, someone will call and check to see if I am okay. It's very reassuring YOU are there. Thank You!

4 years ago

check_circle

Verified Customer

star star star star star

Ed Allan Boston, MA

Extremely proactive and attentive - calling me to check if it appears that my alarm has gone off and notifying my contact and the fire department if I don't answer, alerting me if equipment batteries are running low,

4 years ago

check_circle

Verified Customer

star star star star star_border

Bennie Peters Clinton, OK

When I talked to a repr, he was very informative and helped me..However, My accident alert has quit working and when I called and could not reach him, I asked someone else, I was referred to another number and the phone went dead.

4 years ago

check_circle

Verified Customer

star star star star star_border

Marian Orr Greenville, MI

I have an extra $10 on my bill due to a phone call. the caller said there would be a follow up letter or email explaining why I needed to be billed the extra $10 per month but I never got a letter and now I don't remember what the extra money was for!

4 years ago