Name: Medical Alert
Rating: 4.2

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Verified Customer

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Shelley hackett West Milford, NJ

takes WAY to long for phone to be picked up by representative

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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barbara adler Chevy Chase, MD

They take too long to get your location.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Cliff Lovas Ocala, FL

To sensitive, mother keeps setting it off. Will probably cancel at next cycle.

3 years ago

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Hopeless Worcester, MA

It works but the charges are expensive and

3 years ago

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Donald Gilbert Farnham, VA

Having some problems with response time to my recent falls

3 years ago

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Betty Ann Pawelek Elko, NV

The Old woman says it goes off to easy. Hair triggered

3 years ago

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lynne schrader Littleton, CO

too quick to respond. its too sensitive.

3 years ago

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F. H. Huang Richland, WA

there is additional expense after the service started.

3 years ago

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PAULINE IRWIN Hobe Sound, FL

TO HEAVY TO WEAR AROUND NECK...WORKS FINE IN POCKET.

3 years ago

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Bernice Aizic Ojus, FL

Dont respond fast when I try the machine.

3 years ago

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Freddie Ballenger Florissant, MO

It appears that your cost has increased. Why?

3 years ago

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Hazel Mitchell Norfolk, VA

This equipment is cumbersome and unwieldy. Too many times recharging.

3 years ago

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Andrea Adams-McKnight Morrisville, VT

The machine is very loud and response is very slow.

3 years ago

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Doris Jones Oakland, CA

Prompt response to requests for help. Courteous representatives.

3 years ago

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Donna Hammond Reno, NV

They seem to be on alter when the button goes off.

4 years ago

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JeanMazza Glen Ellyn, IL

Need to charge once a day which doesn‚Äôt work for. me

4 years ago

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William M Winslow Seekonk, MA

I accidently pushed the button once. unknowenly. Help came.

4 years ago

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Shirley Aubertine Eugene, OR

Always there. Difficult checkin and strong around neck

4 years ago

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Bill Muller

I Needed to speak to a agent .I was put on hold and never got to al with your agent

4 years ago

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Doris Williamsburg, VA

Very inappropriate up sell calls taking advantage of elderly individuals

4 years ago

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L Braund Troy, PA

They Told Me They Would Not Charge Me 30.00 But They Did, Did Not Call Me Back

4 years ago

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Deborah Wilmott Schob

They use deceptive billing and bill the elderly multiple times without authorization

4 years ago

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Loretta Gagne Cincinnati, OH

Absolutely hate using separate devise for outside!!!!

4 years ago

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Lynne Gray

Neck cord will not stay adjusted. Wrist strap can not be adjusted small enough.

5 years ago

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Gene Drummond speaking on behalf of my Father Laurie Drummond

The monthly test does not get a quick response

5 years ago

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Donald Robinaugh Grandville, MI

I have set off the alarm twice causing the local medical services trips to my house.

5 years ago

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Connie Bokay

button is too sensitive and i am not aware of activation. all first responders emt fire arrive.

5 years ago

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Dorothy A. Lynch

Can't reach a person to ask a queston. Long hold.

6 years ago

Reply from Medical Alert

Hi Dorothy,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help answering your question.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Barbara Rowe. Gilmer, TX

Hard to get them on phone to change something.

6 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Betty Shirley, WV

They keep calling and telling my mother that she is late on her bill and it upsets her.

6 years ago

Reply from Medical Alert

Hi Betty, I will send you a private message to help sort this billing issue. I am unable to help without knowing the particulars of your Mother's account.

Sincerely
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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My name is Cindy, I am the daughter and care giver of the medical alert user

Three times or more, my dad has fallen and we received no contact from medical alert at all.

6 years ago

Reply from Medical Alert

Hi Cindy,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 to discuss this issue.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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None

Always put on hold when questions of acvount

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please send me a private message if there's anything I can do for you.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Denise Nead for Janet Nead Spokane, WA

It took several phone calls to get a billing issue resolved

7 years ago

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none Rogers, MN

price is too high for service and reliability with GPS

7 years ago

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Sandy Newport, WA

I had to return the button and then the base.

7 years ago

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Elizabeth Cheyenne, WY

Horrible company.... I would tell people to never do business with this terrible company.

7 years ago

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Henry Saint Petersburg, FL

Cancelled calls still result in phone calls

7 years ago

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Douglas Bailey

My mother uses this product and I am here

9 months ago

Reply from Medical Alert

Thank you, Douglas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Mary

All is good everything works fine it was just area issue

10 months ago

Reply from Medical Alert

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Peggy Pocahontas, IL

The devices are easy to use and I know I feel much safer with this being on me.

1 year ago

Reply from Medical Alert

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Jean Aspinall Feeding Hills, MA

It’s a great service . Paid it off for the year. Saved money that way

1 year ago

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Elizabeth Charlottesville, VA

Works well. Easy to setup. Very nice to mom when she causes a false alarm.

2 years ago

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Janice Olathe, KS

There is nothing I can say that indicate dissatisfaction with this company!!

2 years ago

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Mila Wulbern

Haven't had to use it but should do the job. It is bigger and heavier than some we have seen.

6 years ago

Reply from Medical Alert

Hi Mila,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Gabino Cardona Anthony, NM

Have had good experience with technical support. Always very helpful staff.

6 years ago

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Wanda

Customer service was polite and helpful. Unit easy to install

7 years ago

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ROBERT ROSAN New York, NY

Horrible customer service - can't reach to correct account errors. leave calls on hold till hang up. Promise to correct problem but don't take action after repeat requests.

7 years ago

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not pushy Camarillo, CA

They called but didn't push when I told them my friend no longer needed them.

7 years ago

Reply from Medical Alert

Thank you for sharing your experience with others!

Medical Alert values our customers very much.

Have a great day!

Alex
Customer Reviews Manager
Medical Alert by Connect America

Feb. 23rd, 2018

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Pauline Charron

The process of ordering system & set up of equipment were easy

7 years ago

Reply from Medical Alert

Hi Pauline,

Thank you so much for taking the time to leave a review about your experience with Medical Alert! We value our customers and always want you to have a good experience.

Have a wonderful day.

Sincerely,
Alex
Customer Reviews Manager
Medical Alert by Connect America

Feb. 23rd, 2018

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Anita Shinko

they had good information and did not find any extra charges. they were very polite.

7 years ago