Name: Medical Alert
Rating: 4.2

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Verified Customer

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Lora Dew Lubbock, TX

I've been using it a long time. I've got just about all I need. I have the necklace, which I wear all the time, and the main machine that tells me all sort of things. It's nice. I feel safe with it.

6 years ago

Reply from Medical Alert

Hi Lora,

Thanks so much for being a longtime customer of Medical Alert! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Happy Customer

I am still able to do the things I like to do and that if I need the help or assist there is someone their to help me. I would strongly recommand this company for any medical alert products.

6 years ago

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Satisfied

They're responsive and courteous. I have no issues with the company. Every time I have had to speak with them on any given issue or questions, the have always been courteous and helpful.

6 years ago

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Barbara D'Arcy Ocean City, NJ

I just saw their advertisement and decided to get it. I haven't had to use it yet, but they have been helpful. Especially when I was setting it up after I moved from a place to another. I'm glad I have it if I need it.

6 years ago

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Anonymous Arkadelphia, AR

I went shopping for one of these and someone called me about it, that's why I got it. I've only used it once when I fell outside and couldn't get up. Someone came out and helped me up. I was very satisfied with it. They responded pretty soon and came out promptly.

6 years ago

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D.G. or Anonymous Elsmere, KY

My children decided on this device for me. I haven't had to use it yet. When the unit was having some problems they sent me a new one without any problems. I'm satisfied with it.

6 years ago

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Robert Battaglia Livermore, CA

Since my wife and daughter work for most of the day and I'm home alone a lot, I thought it would be a good thing to have in case anything happens. I have no problem using it. When I fell and couldn't move I pressed the button. They answered right away and the fire department and police department showed up in a few minutes.

6 years ago

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Dorothy Macon, GA

No problems Easy to test and use. Purchased for my mother. She enjoys the necklace. She did replace the cord necklace with a silver chain. The watch band has not held up as well. After a while the velcro becomes worn.

7 years ago

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Shirley Montgomery Louisville, KY

I use it all the time as long as I'm up, doesn't matter if I'm shopping or just around the house. I don't wear it to bed. Taking to customer service has always been satisfactory.

7 years ago

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F.S. Belmont, CA

There have been a few glitches. I used the device and the EMT was notified very quickly. They were good, though they misunderstood some of my instructions about the notifications. Maybe I wasn't as clear as I should've been. In general they responded and came out quickly. The device breaks sometimes though.

7 years ago

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Anna Williams Valley Park, MO

I use it all day, though I don't wear it when I shower or sleep. The thing blinks and that bothers me when I'm sleeping. My daughter has dealt with customer service and all of that.

7 years ago

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Beverly Davis Fairmont, WV

I put it on in the morning and use it when I have to go out across the street to my mailbox. I haven't had to use it, but customer service has always been courteous, kind, helpful, and willing to do whatever I need.

7 years ago

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Alan Melton Yakima, WA

I wear it around my neck, though I haven't used it for an emergency. I've tested it by dropping the necklace a few times and it was always great. I've also pushed the button a couple of times by mistake...

7 years ago

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Letha Mack Princeton, TX

My children got it for me and I've only used it once. They contacted me and asked if there was an emergency. I said yes and they contacted my kids. I guess they are pretty good.

7 years ago

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Marilyn Rodriguez Missoula, MT

I don't use it very often but when I do I just push the little button and then I get help. I've fallen in front of the bathtub but it was ok. The people were very kind and courteous.

7 years ago

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Sandra Scott Springville, UT

Fortunately, I have never had to use it in an emergency or anything. However, I live by myself here in Utah and don't have family nearby. So, I wear the pendant all the time. It lets me go about doing my normal chores around the house and shopping.

7 years ago

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Morgan Dyer Midland, TX

The first representative we talked to was very poor, he wouldn't even give me the prices. We talked to a different one later who was quite helpful. We usually turn it on when we get up, and put on the wristband when we go to bed. We haven't used it yet for an emergency though. Other than that, we were supposed to receive a $250 gift card on September, but we never got it and I'm concerned about it.

7 years ago

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Elwyn Shonio Bridgewater, MA

It's the first thing I put on as soon as I get up and dressed, but it's not exactly comfortable. It's kinda big you know. I would forget it was there and hit things, setting the alarm off by accident. The people are more than glad to answer though, and they are very good.

7 years ago

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Jane Samuelson Sacramento, CA

At night I put on the device that doesn't detect falls and during the day I put on the one that does. If I go out, I leave the medical alert device home because it does not work if I'm away. One time I was choking and I called them. They came out on time and I was in good shape. I appreciated that they came very rapidly and took care of me. Customer service has been very understandable and helpful.

7 years ago

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Bob Mckinney, TX

Caring, attentive, professional. Occasionally behind schedule - an indication of attentive professional involvement! I'm a patient since locating in Dallas and have NO thoughts of making a change!

7 years ago

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Brenda Brown Mt Vernon, OH

The representatives are very nice, they're very alert. I once pushed the button by accident and they immediately called to find that everything was okay. But I honestly haven't had to use it for emergency purposes.

7 years ago

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Carole Florio South Easton, MA'

I've been with them for over 4 years now and I am very happy with them. Their representatives are very knowledgeable, they very responsive and they're been there when need it.

7 years ago

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Shirley Heyer St Paul, MN

Recently, I've been calling to test my wrist device and it seems that every time I call, their representatives put me on hold. There's always a very poor and busy signal and I haven't had the chance to check my device. I always use my device when I am home alone, but it at night it chokes me, the wrist scratches me, and the other one is too big. It's been a poor experience so far.

7 years ago

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Rebecca winecoff Gastonia, NC

They were very helpful when my mother had her stroke. Responded quickly. Unfortunately she will not recover. Thank you for your help and support during that extremely scary timrle.

7 years ago

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Paula Hobbs, NM

The representatives are always knowledgeable and friendly when I talk to them. They seem to really care about my needs. I never get the feeling that this is just a job and they have to put up with another old lady & her foibles! I did not give them a 10 because nobody's perfect.

7 years ago

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Joan Redondo Beach, CA

When I fell they did everything they had promised to do. They immediately contacted my local paramedics and gave them the code to my lock box. I actually used the words "I have fallen down and I can't get up".

7 years ago

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Diane Port Saint Lucie, FL

Have had them forever and they always have been there when I needed them My only concern is that your sales department calls me all the time to sell me your services. I tell them I have been with you and do not call me again and I will get more calls sometimes 2 or 3 per day. There must be some way to have them know who has your services.

7 years ago

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Jewel Galhoun, GA

The instance when my Mom used the alert. She was larthargic and told the attendant she thought she had overmedicated. The attendant called me and did not call for emergency assistance for my Mom. I was not sure that was the right call.

7 years ago

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Patricia Palm Coast, FL

The response when the alarm is sent is almost immediate - and it is so comforting to hear a live person as though someone is right there. I'd have given it a 10 except that the new pendant that is fall sensitive is too sensitive. It has gone off several times accidentally.

7 years ago

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Vicki Vanspeybroeck Henrietta, MO

Their service is very satisfactory, and as a handicapped person, I would really recommend it. If anybody's wondering if they need this service or not, they should probably get it.

7 years ago

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Jean Coleman Middlesboro, KY

We purchased the Mobile unit that could be used in the car, but we cancelled it after my Dad died. Now we kept the in-house system with the fall alert. My mother wasn't wearing the device, but fortunately I was with her, so I pushed the button and the representatives were very helpful. The only trouble we had was finding an address or contact number to return some devices back. Nobody was actually Medical Alert, so they couldn't give me a number. The device's button was flashing, and we needed help with that. It was such a hard time trying to get a hold of them directly.

7 years ago

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Charles Maloney Julesburg, CO

I thought it was time to have something like this because of my age, and I've been really satisfied with it so far. It's just me that uses it, and it's been a good experience.

7 years ago

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Roberta Peterson Manchester Township, NJ

My husband purchased it and it's worked fine. The service is very good, I used it several times already. The emergency service came very quickly, and were here within minutes, so I'm very happy with it.

7 years ago

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Henry Sladek Pacific, MO

What made me decide I needed this service was the fact that I fall down without being able to get up. My overall experience with them has been positive, plus, their representatives offered a very good customer service.

7 years ago

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Gladys Mills Montgomery, AL

I wear the Necklace most of the time, which is a great option for me because I'm 80 years old and could fall at any moment. I've been very satisfied with their customer service so far, and my experience with them as been very good.

7 years ago

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Paula Knight Cresson, TX

Their representatives were very good, and I'm very satisfied with the equipment. My husband and I are getting to an age where we can't lift each other up if one of us falls. Now, with Medical Alert, we can ask for help without a problem.

7 years ago

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Albert Howell Elizabethtown, KY

There's no particular reason why I purchased the service, but it was mostly because of my age. As far as I'm concerned, they've worked great! I'm pleased with the service; I like using this thing.

7 years ago

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Hendrick Hegg Oroville, CA

My wife passed away, and considering I live alone, I decided to purchase Medical Alert after seeing an ad in the AARP Magazine. Their service has been very good, they've offered a very positive experience. I've only had to use it once, and it worked perfectly.

7 years ago

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Barbara Rheaume Product/Service

The time I've used it, I've had a very good service. When I push the button on my necklace, they're always right here. I have an off-balance thing, so it comes in handy. I feel thankful with it.

7 years ago

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Catherine Mcgilvery Phoenix, AZ

I don't mind using it at all because it's good. It's reassuring that I have something like this, considering I live alone. Besides, the service they offer is excellent, and the system itself is very good. Overall, I have no complaints about them; they've kept me very satisfied.

7 years ago

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MD Lincoln, MI

I like using it. I purchased the fall detection system, and used it for the first couple weeks. My overall experience with them has been good; they've offered a very positive experience.

7 years ago

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Dolores Huthes Clearwater, FL

The service itself has been fine except for this one time they came online while I was reading my paper. I didn't press the button, and that's what I told them, so after a few minutes on hold, they came back and told me it was an error.

7 years ago

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Dorothy Jureka Florissant, MO

Oh my gosh, their customer service is excellent! They couldn't come any faster. They're very nice guys. My nephew helps me out a lot, so he contacted them for me, is that every one of them is terrific.

7 years ago

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Ruby Simon Windsor, VA

I purchased the basic system that you can use in your house. If you fall, it will automatically call, and it's been excellent so far. Their Customer Service has been fine as well, no problem with them.

7 years ago

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Joann Miller Statesville, NC

I ordered it over the phone and I really like it, in fact I tried to encourage several friends to look into it. They offer excellent customer service, and I just like the fact that they try to reach the user of the system, when you push the button.

7 years ago

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Nancy Davenport Auburn, ME

It's good to have it. I use it sometimes, I wear it around my neck sometimes I don't wear it all the time but it I'm going out some place you know I will because of my balance.

7 years ago

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Darlene Whittington Roswell, NM

Medical Alert is fine, very happy with it. I wanted it because I'm 75 years old, I've got walking problems I got a whole bunch of problems wrong with me and I just feel that I needed something

7 years ago

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Curtis Weigner Lansdale, PA

It's an interesting concept for me because I've fallen without being able to get up. Besides pushing the button once a month for a test, I really haven't had to use it, however, they've provided an excellent service to this point. As far as my experience, they've just been great.

7 years ago

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Marg Haverfield Spokane, WA

I'm afraid of falling due to a back problem I have, and during these 2 months I've used it, I can say I like it very much. I haven't had much experience with the system but I really think it's a great thing for seniors.

7 years ago

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Diana Lambert Gadsden, AL

I love using it! They were right on the ball. They called me very quickly when the little thing went off and made sure I was alright. The person I spoke with was very nice and understanding; it was just so excellent.

7 years ago