Name: Medical Alert
Rating: 4.2

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Verified Customer

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Gwen Clovis, CA

Every time I have had to use it there has been someone here fast. It has been excellent, I have not waited more than ten minutes for them to be through the front door.

5 years ago

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Verified Customer

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Charlotte

Had a problem with my last service so I decided to ty this one. I have used it twice by accident, so I know it works. The only problem I have is if I wear it and I bump my arm, I have the police at my door.

5 years ago

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Verified Customer

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Eric Buford, GA

I suffer from a serious illness affecting but lungs and I have it with me all day. The device gets immediate notification to the command center and they respond rapidly.

5 years ago

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Verified Customer

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Patricia Fort Myers, FL

It went off accidentally but they helped me with it. I have a fall detector and it seems to be too sensitive. It takes almost two minutes for someone to answer my call and I think that's too long.

5 years ago

Reply from Medical Alert

Hi Patricia,

Yes, fall detection is sensitive. Please know that the occasional delay you may experience is our call center looking up all of your personal and health information before they answer so they know with whom they are speaking and what your issues are, and to can get you help or call your emergency contacts right away upon answering.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Beryl York, PA

I would suggest they don't send the device in a regular envelope but in a padded envelope. They had sent me one which we replaced that had been broken because there was no protective mailing.

5 years ago

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Verified Customer

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Corinne Wilson Saint Augustine, FL

I have had to return responders 2 times due to malfunctions, leaving me without protection for a short time. Personnel have mostly been very helpful though at times someone seems to want to argue with me about problem

5 years ago

Reply from Medical Alert

Hi Corinne,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Larry Fort Worth, TX

They've always come and done everything I've ever needed. The only thing I don't like is that I want to be notified before they go and charge my charge card.

5 years ago

Reply from Medical Alert

Hi Larry,

Please email susan.boyce(at) from our escalation team with the best # to reach you and she will call you to sort this issue for you asap.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Mary Thurmont, MD

My daughter collapsed in the living room from the couch to the floor and we pushed the button and got help here right away. It always works when we need it to.

5 years ago

Reply from Medical Alert

Hi Mary,

I am so glad your device got the help you needed right away for your daughter.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Susan Palo Alto, CA

They are fast, they are effective. The ring around it has broken twice in a year that could be made better. I had to use it when I was in the hospital and it was wonderful.

6 years ago

Reply from Medical Alert

Hi Susan,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Cathy

The only problem I had is the neck thing it kinda irritates. They've been very good with me when it goes off accidentally. They treated me pretty good.

6 years ago

Reply from Medical Alert

Hi Cathy,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to know more about the bracelet option if the pendant is bothersome.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Seattle, WA

When I fell, it went off and worked. I had to call and tell them I lost my pendant, and they tried to up sell me on an in advanced feature, but I said no and I never got the replacement.

6 years ago

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Verified Customer

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Carol Saint Paul, MN

The medical device is very small and compact. It's readily available for when we need it. On the day it was installed, we tested it and everything worked out very well.

6 years ago

Reply from Medical Alert

Hi Carol,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bonnie Indian Trail, NC

The people have been very nice and help answer any questions I have. I got the long-range model so I can push the button anywhere in the United States.

6 years ago

Reply from Medical Alert

Hi Bonnie,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Joan Palm Beach Gardens, FL

I have used the Medical Alert twice and they came right out immediately. I have recommended this to 3 of my friends and they are satisfied with it too.

6 years ago

Reply from Medical Alert

Hi Joan,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Ruth

I have the one that I wear around my neck, it is so sensitive but, it works really well. One day I set it off 4 different times so I sometimes leave it on my table.

6 years ago

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Verified Customer

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Dallas

I had to use this once when my wife fell and cut herself on a sharp piece of coffee table. I test it once a month. They helped me get it set up right because I was pushing the wrong buttons.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Anonymous

I use it in the shower. It's a very sensitive piece of equipment, and I'm very pleased with it. Anytime I have accidentally dropped it, the alarm immediately goes off and someone calls to check up. I feel safe having it.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Barbara

They are very cooperative and it's nice dealing with them. When I first got the service, occasionally they would call to check in on me to make sure I was okay and if I understood the system.

6 years ago

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Verified Customer

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Rosalie

After I had a fall in the house I got this and I wear it everyday to protect myself. I would recommend it. When I had a problem and called, the customer service people were very helpful.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Audrey Tracy Orlando, FL

Medical Alert responds quickly in emergencies that I have. They do exactly what they say they will, and I'm grateful I have it, since I might have a heart attack.

6 years ago

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Verified Customer

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Mary Montrose, CO

I use the medical alert device every day. Whenever I accidentally hit the button, the Medical Alert customer service answers my call for help right away.

6 years ago

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Verified Customer

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Caroline Vermilion, OH

I had to use this device, and they couldn't hear me, even though I was yelling and crying for help. I kept pushing the button, so they contacted the sheriff here in the county to come over and check on me.

6 years ago

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Verified Customer

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Robert Dunnellon, FL

I wear the neck piece around the house, I accidentally pressed it and they said no problem right away and reset everything. It's good service, I'm really happy with it.

6 years ago

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Verified Customer

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Kathryn Wilkes-Barre, PA

It's very simple, you just press the button. But, we have bumped the button accidentally several times and they've always been very congenial when we have to reset the machine. It's not perfect, but it's pretty good.

6 years ago

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Verified Customer

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David Watkins and Ada Willis Nebo, NC

They continue to call a person trying to make sales of different equipment and knowing the person can't hear them they charge the person for the equipment. This has happened even when the customer told them they couldn't hear them and gave them my number to call.

6 years ago

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Verified Customer

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Joanne Dubsky Fort Lauderdale, FL

I haven't had to use it, but when we tested the device, they took forever to answer. It sounds like their customer support isn't instructed fully on how to help us, but amid all that they really do try to be helpful.

6 years ago

Reply from Medical Alert

Hi Joanne,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Alice Rice Saltillo, MS

I like this device, but it triggers and accidentally goes off easily. I'm severely hearing impaired, and when they call back to make sure I'm okay, I can't really hear them - if it was a real emergency, I'd be in real trouble.

6 years ago

Reply from Medical Alert

Hi Alice,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Billie Rose Hazelwood, MO

In the beginning, I thought this was the best company because they had good customer service, and excellent response time. We had to use it one time when I fell on the ground and couldn't get up. Unfortunately, I'm currently having problems with the billing department even though I've been a customer for 6 years.

6 years ago

Reply from Medical Alert

Hi Billie,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. I will send you a private note about billing.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Gilbert Des Moines, IA

Whenever I've had a question, their customer support has responded promptly. I haven't had to use the actual device yet in an emergency, but I have set it all up.

6 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Stokes Norman, OK

One time I used Medical Alert, and I pushed the button for help. ER came immediately. They are very good at what they do, and it works for me very well.

6 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Jo Barnes Austin, IN

My grandson had been nagging me about getting Medical Alert, so he took care of it all. They are very good at explaining things, so I'm very pleased with that.

6 years ago

Reply from Medical Alert

Hi Jo,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Beatrice Warren

I found them and picked them because of their ad. I wear it when I'm home. I've never had to use it but I know they respond immediately. It's just excellent.

6 years ago

Reply from Medical Alert

Hi Beatrice, We always appreciate knowing how you learned about us! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Anonymous

I've never really had to use it but I wear it every day. It gives me security to know that it's always there. It's just too large and kind of awkward to wear. It's also a little bit expensive for me.

6 years ago

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Verified Customer

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Charlotte Medina Lewiston, ID

I got it a long time ago. We really haven't had to use it, but there are times when it goes off on its own. It works though and they are very responsive.

6 years ago

Reply from Medical Alert

Hi Charlotte,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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June Minneapolis, MN

I wear it every day. I have only one complaint and that's that the bracelet keeps getting tangled. The thing also goes off when I don't push the button.

6 years ago

Reply from Medical Alert

Hi June,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Faye Smith Newport, NC

My daughter got this for me. I've never had to use it, I just wear it. I hope I never need it, but I'm sure it will save my life if I ever have a problem.

6 years ago

Reply from Medical Alert

Hi Faye,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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WANDERING LEFT HIP

I have been with them for almost 10 yrs, and they have never let me down. They enable me to feel & be secure...knowing that help is just a button push away.

6 years ago

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Verified Customer

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Dona Mcdonald Corona, CA

I've set it off a few times accidentally, but I haven't had to use it. I haven't even called them to check in with them, though I haven't had the best experience. Still, it makes me feel more secure being in my house. I know I can push the button to get help.

6 years ago

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Paul Burge Benton, AR

It was the cheapest option at the time so we went with them since I needed it. I've used it quite a few times and everything has worked out well so far.

6 years ago

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Verified Customer

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Terri Bradley Kirkland Lake, ON

I'm in the process of changing companies. The other day I was running a test and there was a lot of static in the line. The person couldn't hear me and I couldn't hear them. Eventually the call was disconnected. Right after I got a message on the screen that said I hadn't called. We had to reset the whole system to get it to work again. I would say that the device itself is fine, but it doesn't work that well up here. Maybe if I was a little further down south.

6 years ago

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Verified Customer

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Alf North Saanich, BC

One of my kids checked it out on the internet and said it was the best one so I got it. I've only tested it so far. I had a thing that I could just clip on but it broke. They have sent me two already but they're different from the one I had. I keep telling them that I want one like the first one but they keep sending the wrong ones.

6 years ago

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Verified Customer

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Cynthia Carlson Victor, NY

I had seen it advertised on a Sunday newspaper and after my kids pushed the issue I decided to get it. I haven't had to use it, thank goodness, but I wear the necklace.

6 years ago

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Verified Customer

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Gary Hester North Huntingdon, PA

My wife got it for me. They called the ambulance when I needed it, they were on the spot. The thing wore out on me though so I had to use the first year etiquette replacement they have.

6 years ago

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Verified Customer

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Rebecca Hoekstra Pella, IA

When I was sick the service was suggested to me. I have used it whenever I need to call an ambulance. Their people are very knowledgeable and helpful. I feel very comfortable with it all.

6 years ago

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Verified Customer

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Donna Wamser Neosho Rapids, KS

I used to have it, but my daughter is taking care of me now so we got rid of it. In the time we had it I didn't really use it but customer service was always really sweet.

7 years ago

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Verified Customer

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A.R. West Union, WV

I got it since it was inexpensive and it does exactly what I need. I just leave it around my neck all day, whether I'm taking a shower or washing dishes. It just lives with me all night and day.

7 years ago

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Verified Customer

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Anonymous Newberry, FL

I just take it and hang the button around my neck. I had a stroke once and I used it then. They were useful then, but I think they could've done better. When that happened I wasn't told I should take my purse with me to the hospital, and I was Jane Doe for 24 hours. They should check to make sure their patients know those things.

7 years ago

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Verified Customer

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Janet Kraus Ridgefield, WA

The time that I needed it and used it, customer service was very very professional and good. Though I had one that failed and just didn't work. It would charge for 2-3 hours, and hold charge for 6 hours at most. They sent me a couple of necklace and buttons to try and fix it, but I kept telling them it was just with the charger, and that they needed to change that. They finally got it through their heads and sent me a whole new charging outlet. I do have my doubts on whether or not they're going to come if I need them. Whenever I do the monthly checks it takes really long, if I was on an emergency I would probably die before I got an answer.

7 years ago

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Verified Customer

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Anonymous Brooklyn, NY

I've had it for almost 2 years, and I can't say that I haven't fallen or anything. Though I can't remember much. I'd only say that the device is very hard to use and activate. Whenever I talk to customer service they have been very capable of answering my questions.

7 years ago

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Verified Customer

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Jean Bennett Bethlehem, PA

I have it with me all day, but fortunately I haven't had to use it. I once accidentally pressed it twice and they called to see if I was alright, which I thought was great.

7 years ago